Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Cat Varnon

I was not Happy with my last appointment. I was never given a Date or Time, the technician just called ten minutes before he arrived. I tried to find out information about my appointment and was unable. I called and left my number for a call back, that didn't happen either. Very Unhappy Customer!!!!

1 year ago

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Tommy

They covered the springs in my garage door, but not the door they paid 200. I had paid 1550. Fixed my water leak in the wall not my hot water heater. They paid 250. I paid 1500. So you see the pattern here. Not very good service in my opinion.

1 year ago Edited December 12, 2024

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Verified Customer

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Panteha

I wish I was able to give 0 rating. After three years home warranty it’s a first time I need to get service for my garage doors issue. The vendors are working with this home warranty are really bad service. The company came charged us two times more than outside network that I found out after fixing. Home warranty didn’t approve for full price service. Technically both vendors and choice home warranty support each other instead customer. Vender’s review shows all customer’s have a same problem.

1 year ago

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Kevin Killian

it took the technician a week to show just to diagnose the problem. Then the next available time he could come back with the new part was two weeks later. Then on the day they we scheduled to complete the repair they didn't show up and gave me a new date two weeks later. Choice home warranty does nothing to help speed up the process. It is the worst plan and the absolute worst customer service.

1 year ago

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Ana Rodriguez

They answer to my claim right away. They contact company who is going to take care of problem and make appointment.

1 year ago

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umesh panwar

I recently used the service and they were amazing. I got instant response and both the service requests were addressed quickly and efficiently.

1 year ago

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Rowena

It took too long to be told exactly what information to send when choice could not find someone to come and assess why the water heater was leaking! We were many many days without hot water.

1 year ago

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Michelle

I liked being able to put a claim in online any time of the day. The confirmation that a technician was coming was very quick!

1 year ago

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Tsha

on time. Quick response to client need. I was update on my case each time , this showed me that you care and value your customers.

1 year ago

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Teresa

CHW waited two weeks to find someone to fix my air conditioner.I suppose they were trying to find a repair service that would find that the problem with my air conditioner was not covered in the contract. The repair cost me $1,000.00 So much for having a service contract ,

1 year ago

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Verified Customer

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Lenora

I paid over $6,000. For 5 years of coverage. My first claim required a refrigerator repair that Choice would only have paid for partially. I would have to paid for a circuit board and another service charge for a 10 yr refrigerator. Choice says they would not cover the circuit board because nothing was wrong with it but the compressor that went out could not be replaced as it was outdated. How can you not replace all parts to repair the “covered” refrigerator??? I am waiting for my refund check as I cancelled Choice warranty after this horrible experience. Where is my refund??

1 year ago

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Larry Imbro

For the most part I am very happy with Choice Home. I am still waiting fora payment for a freezer they could not fix and customer service was no help. I wanted a check sent and they keep doing it as an email payment.

1 year ago

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deana rose

It was very smooth and easy to request service for our A/C unit. The contractor was professional and fixed our A/C the same day!

1 year ago

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Faith Martin

Wonderful! Quick response and great service companies sent to fix our issues! Get Choice Warranty I tell all my friends. They are the best!

1 year ago

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Gloria

I had to pay too much money out of pocket for repair and replacement. In 2023 Appliance Appliance left a tube loose from the refrigerator that leaked and caused the ceiling to collapse in the basement, causing me to pay $1500 to repair. Today, Choice didn't replace my stove top. I had to pay $35 for an inspection from Lowes, $169 for Gas Permit, $169 for basic installation $40 for Gas hook up kit. Choice offered $338 Egift from Lowes which is not receiving until next 30 days. Why am I paying monthly with no benefit?

1 year ago

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Verified Customer

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Kathleen

I made my claim in the morning and had a plumber that afternoon at my house. The service was fast and fortunately an easy fix!

1 year ago

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Vandy

I had to go through 2 claims in order for Choice Home Warranty to get my claim corrected. The first company they sent took pertinent parts and never returned them. Then Choice explained to me that it was my responsibility to contact the company that to retrieve them (after Choice recommended them). Finally (and after a determination was made that my high end appliance needed replacing, Choice offered an extremely low replacement cost. Then, it takes 30 days to get the check.?! This process has been extremely time consuming and unfortunately, I am not satisfied with the outcome!

1 year ago

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Verified Customer

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Jim

Speedy service, kept us posted and updated as to when repairman would come, polite, competent and knowledgeable repairman

1 year ago

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Vicki

If there was a zero rating that's what I would give. Took over 2 weeks to get a technician and the customer service people were the rudest people I ever dealt with. I got offered an egift card for much less than replacement but I had to wait 30 days. I cancelled the auto credit card payment and they now will not sent the e-card they were supposed to send. This company is a bunch of thieves.

1 year ago

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Verified Customer

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Lamont

I was so disappointed in the company I had a dryer that had a problem and choice warranty made it seem like it was my fault months later I had a problem with my air conditioner unit and choice warranty made that my problem My fault that it stopped working and I come to find out that Joyce warranty always finds a way not to fulfill part of the contract Make it the customer's fault so I wouldn't recommend choice warranty to anyone maybe that y'all get better with trying to provide good service for good customers have a great day Thank you

1 year ago

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Verified Customer

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Robert Davidson II

We were able to pick the contractor we trust to do the work and the reimbursement check was received within the allotted time!! 10!!

1 year ago

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Wanda Thomas

Choice home warranty is the best, reliable, quick service repair, great customer service. Yes I would recommend choice home warranty

1 year ago

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Latricia Lundin

My husband said the guys came earlier than scheduled and fixed the problem in a few minutes, which made both of us happy 😊

1 year ago

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PDF

I have had 2 issues with my home that required service, Choice Warranty handled both service calls with only service charge.

1 year ago

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Verified Customer

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J.L. Howell

The case Manager called me this morning to advise me that my claim was still denied and BBB ruled in CHW favor. Another false statement. I read the report from BBB and they asked me to respond to CHW ‘s response. I filed my answer with them. This case manager could care less about your clients. I pleaded with her to examine the real reason the pool pump failed and it fell on deaf ears. I sent in a cancellation request this morning. My experience with CHW was not what I expected.

1 year ago

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Verified Customer

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ANAWARUL AZEEM

CHW has one of very easy claim management process and they are very responsive. CHW was always beside me when I needed them most.

1 year ago

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2020princeton

Claimed was made on 6/7/2024 Service diagnosed on 6/17/2024 ,the problem which I already know. Choice home offered replacement on 6/18/2024 with a gift card to LOWES. Reached out to them on 6/22 and still has NOT received the LOWES ‘ gift card. It is almost a mind still w/o working appliances. I would think hard for the future HOME CHOICE warranty

1 year ago

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Verified Customer

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Henry

one call and my claim was taken care of. Service rep came out and 2 weeeks later the service returned and fixed the fridge

1 year ago

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Sholly

I've used other Home Warranty companies previously and by far, Choice has been the best! They are responsive, reliable and take care of business.

1 year ago

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Verified Customer

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Joe V

TOOK 2 WEEKS TO GET A TECH TO MY HOUSE AND SERVICE MY AC UNIT WHEN THE TEMPS WERE IN THE 90'S. SO THAT 48 HOUR PROMISE IS A LIE JUST LIKE WHEN I SIGNED UP THE LIE THAT THERE WERE TECHS IN MY AREA. THE TECH THEY FINALLY SENT HAD TO DRIVE 2.5 HOURS TO GET HERE. THEN IT TOOK 2 MORE HOURS FOR THE AUTHORIZATION TO DO THE REPAIR.. THE 5 STAR BELOW IS THE RATING FOR THE TECH NOT I REPEAT NOT FOR CHOICE WARRANTY.

1 year ago

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Verified Customer

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Nina

When I need you, you are always there. Service is professional and quick. The repair companies you have sent have been excellent.

1 year ago

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Verified Customer

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Alec

Make you jump through a ton of hoops and push blaim to the manufacturer. Had me do part of their job for them and then they still wouldn't cover my claim or tell me why I had to pay an amount out of pocket. Stay far far far away from this company. Will definitely not be renewing my "coverage" with them. My case manager even hung up the phone on me when I questioned why I need to pay out of pocket.

1 year ago

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Verified Customer

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Damien Burke

I went a week with sub-par AC because my assigned contractor missed two appointments without contacting me. I took two days off of work for on one to show up. I got no account credit or anything.

1 year ago

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Tara Anderson

Representatives are very knowledgeable and customer service is Amazing! They all were very polite and the job was completed on time and efficiently

1 year ago Edited July 12, 2024

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Lesley Morgan

I have been a satisfied customer with Choice Warranty for several years now, my first experience for 3 years in VA and now a further 3 years in CA.

1 year ago

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Verified Customer

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Orlando

I'm very happy with choice every time I need the service just a call the services are fast and puntual resolved the problem.

1 year ago Edited April 4, 2025

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Verified Customer

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NP T

Overall timely and efficient service. Highly qualified expert vendors. The warranty cost is high so meeting expectations appreciated.

1 year ago

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Verified Customer

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Carl BULLICK

I filed a claim and after 48 hours you could not find a vendor to handle my claim so I selected the choice to find my own. After I did and you canceled my claim. I have repeatedly tried to contact you to no avail. Every time I would call you gave me a choice to have someone call me back which they never did. I finally gave up which is probably what you were hoping I would do.

1 year ago

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Verified Customer

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haim sabbagh

Love the company and the claims process. The sales rep Leo took great care of me. I couldn’t be happier with the service.

1 year ago

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Verified Customer

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tony bellisario

I have had several appliances repaired or replaced. The process to replace needs approval but it usually happens fairly quickly.

1 year ago

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4Bearshug Schneider

My 29 year old gas oven was not working. I was so happy that the repairman sent out had it fixed in an hour with just a new ignition part.

1 year ago

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Verified Customer

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Kim

I had a terrible experience with this company. The service technicians were rude, talked over me, and failed to explain why they couldn't fix my Whirlpool tub after three attempts. They claimed it wasn't covered under their plan, leaving me with an unresolved issue. Overall, my experience was extremely negative, and I wish I could provide a positive review, but unfortunately, that's not the case.

1 year ago

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Verified Customer

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Russell

I've had mixed experiences with Choice. Customer service is lacking, with technicians not showing up and delays in completing work. Some instances were positive, with prompt service and satisfactory results. However, issues with refusing coverage for old equipment and inconsistent service quality make it hard to recommend.

1 year ago

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Dan

I had issues with my washer in April and now it's acting up again. The technician recommended a new one as the current motor is weak. The delay in fixing it has been frustrating, and now we're facing a costly repair for the dryer's heating unit. Waiting for approval from the warranty company is causing further delays. Overall, the experience has been frustrating and inconvenient.

1 year ago

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Verified Customer

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James

I found the question to be too broad and difficult to answer. It would be better if specific questions were asked instead of general ones.

1 year ago

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Anonymous

I always get phone calls from them, mostly for plumbing services. I wish we could use top-rated companies instead. Their service is lacking in quality and reliability.

1 year ago

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Jeanne

My experience with them has been mixed. The first encounter was terrible, but the last two were satisfactory. Contacting them is not easy, as the representative repeated my questions. I have doubts about the outcome. Overall, it's been a rollercoaster ride with uncertain results.

1 year ago

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David

I had a frustrating experience with a warranty claim for a water heater. It took a long time to get someone out, and then they couldn't even install it properly. Overall, it was a bad experience that I wouldn't recommend.

1 year ago

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Alan

I contacted a service in Ohio for a hot water heater issue, they sent an electrician who said I needed a breaker but never returned. Another technician fixed a leak in my refrigerator but only turned off the water source. They offered me $986 for a $4200 refrigerator replacement, still undecided on what to do. Service was unsatisfactory and left me feeling frustrated and taken advantage of.

1 year ago

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Stephen M Eggleston Saratoga Springs, NY

The customer service from this company is terrible. I've been waiting over 5 days for a response on a washing machine repair, and they still haven't sent anyone. Every claim I make, they give me the runaround. I used to have American Home Shield, which was slightly more expensive at $100 but much better. They actually took care of problems promptly.

1 year ago

Choice Home Warranty Reviews