Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Liz Fowler

It took almost a week to deny my claim. They denied it right before a holiday when no one will come out, disgraceful. If they had read the claim and denied it right away, at least my garage door could have been fixed by the holiday on my dime. I am not disappointed that they denied my claim, my issue is when they got the contractor's explanation, saw it was an issue outside my policy, why did it still take them 6 days to deny it? My previously claims were fairly easy, but have never been worth the yearly or service fees.

5 months ago

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Verified Customer

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Kimberly

Awful shady technicians and $100 is now the service fee it's total rip off and they rip you off for $100 and say that somebody else has to come out cuz it's in their realm of pixie or appliances so no I don't want to be ripped off anymore I already got ripped off for a hundred bucks and it's not going to happen again otherwise I'm an idiot

9 months ago

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Verified Customer

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Robert

None of my claims serviced by Choice Home Warranty were satisfactorily resolved or completed. Some contractors / technicians were inexperienced and incompetent. CHW is much too argumentative regarding job quality or completion and our contract interpretation.

9 months ago

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Verified Customer

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Andrea

Just had to use for my first claim. Everything went smoothly and quickly, easy to put in a claim. Great communication.

9 months ago

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Verified Customer

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Mike

I had a frustrating experience with my water heater replacement. The costs were much higher than what the contract stated, which felt unfair. Additionally, I recently faced a similar issue with my air conditioner needing replacement. Overall, I'm disappointed with the service and transparency regarding these repairs.

9 months ago

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Verified Customer

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Stephen

I had a frustrating experience with the service. While they were willing to talk, they didn't take any action to resolve my plumbing issues, which were serious enough to be flagged by a plumber. I felt dismissed and my concerns were not taken seriously, leading to a disappointing outcome.

9 months ago

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Verified Customer

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L W

I was put in contact almost immediately from GHW with a technician. The company they sent was great!

9 months ago

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Verified Customer

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Linda

Takes weeks to get a service person to come. I have to call and call. I had to wait two months for someone to fix my toilet and in mean time had to shot in a bucket

9 months ago

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Verified Customer

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Frank

Most vendors do not show up to perform repairs. Choice finds every angle not to honor a claim. I.e. garage door spring broke (covered item) which caused door to come off track. Choice denied claim because door was off track???

9 months ago

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Verified Customer

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Carolyn

Gave a 4 star because I’ve only had to use them once. However, the booking, service performed by technician was to my satisfaction.

9 months ago

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Verified Customer

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Donna

I regret getting this warranty. You have to use whoever they send. Then they do not service your product or not covered by warranty, so you pay double fees, first the warranty service fee then the service call and repairs. So disappointed. Definitely a rip off.

9 months ago

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Verified Customer

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Patricia

They would not approve a replacement circuit breaker like the one that didn't work. A circuit breaker that is an ARC Fault breaker and required for the house. They schedule a contractor without inquiring what days or times would work instead of having the contractor call to set an appointment. I would not recommend them.

9 months ago

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Verified Customer

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Artis R. Williams ,Sr.

I liked the contractors approach from the start,knowledge as well as prompt accessments of job needs.

9 months ago

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Verified Customer

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Donna Roby

I feel CHW are making excuses to not pay for broken appliances services even though I paid for the Total Package!!! I had a broken refrigerator it took a very long time for Choice to approve my services. Enough is enough! I am seeking another

9 months ago

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Verified Customer

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Mary Alffaro

I have had so many issues getting service. The company’s they have sent over for my repairs have not done their job. I am still waiting for the Comapny to submit information to the home warranty . It has been five days since they check s my ac unit and I still haven’t gotten a response.

9 months ago

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Verified Customer

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John Kelly Jr.

I HAVE NEVER HAD A PROBLEM WITH CHOICE AND RECOMMEND THEM HIGHLY. I PAY THE DEDUCTABLE AND THE REST IS COVERED.

10 months ago

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Verified Customer

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Teresa

I’ve had Choice Home Warranty for about 10 years. I’ve used them 5-6 times. A great experience every time.

10 months ago

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Verified Customer

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Patricia

I have been very happy with Choice. Every time I have called they have responded and resolved the issues. Very pleased.

10 months ago

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Verified Customer

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Lee

On July 10, I submitted a explanation of the cause for a claim that I had submitted. To date, I have not heard back from the adjuster. It seems like a long time to reply

10 months ago

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Verified Customer

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Librado

My stove clock which operates the clock and electric oven stop working. It can’t be replaced based on age. Choice is only giving my $389. It will cost me over $6000 to replace the stove. There is no justice in the very little payment. Please consider a larger payment.

10 months ago

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Verified Customer

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Joan

I had to call Choice on two occasions since I signed up. In both cases, the contractors were excellent.

10 months ago

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Verified Customer

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Beverly Windley

The best home warranty. I had electrical issues in my bedroom and kitchen and the technician fixed it in no time.

10 months ago Edited September 3, 2025

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Verified Customer

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Robert Vinisky

The second service rep I contacted did a great job fixing my stove at a cheaper cost than I would have paid without the warranty.

10 months ago

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Verified Customer

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Brett Leftwich

I have been waiting for over a month for my ceiling fan to be repaired. The technician assigned dud not show for the scheduled appointment & now does not answer or return phone calls.

10 months ago

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Verified Customer

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Lindsay

Absolutely terrible, cancelled after three weeks waiting for them to find an AC tech in the area! Charged twice for same call out, the original tech said he would no longer work for them since they never paid in time and he had to fight to get his money from them.

10 months ago

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Verified Customer

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Tony

1. I had a very bad experience with customer reimbursement for self repair costs and is still not resolved for 3 months 2. The service handled by repair company assigned by Choice Home Warranty is unsatisfactory due the service of my fans and toilet.

10 months ago

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Verified Customer

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Brenda

Choice Home immediately got ahold of us regarding our air conditioner. We were extremely happy with the service we got

10 months ago

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Verified Customer

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Maurice Laderman

Everything when great. Plumber arrived on time , replaced valve and so far all is well. Great Job Choice

10 months ago

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Verified Customer

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Dave

Additional from previous review. On dishwasher claim they offered $272 to replace Kenmore Elite stainlees steel machine. They also simply send you a check within 30 days. Very difficult to deal with. If you expect to have your appliances replaced with a like macine in a timely hassle free manner, Choice is not what you want.

10 months ago Edited July 9, 2025

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Verified Customer

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Richard Voorneveld

I only had to make one phone call. The next thing I knew I had a repairman & my ac was fixed . Thanks!

10 months ago

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Verified Customer

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John Penaflorida

The service provided guarantee a fast response, high quality, very professional and good quality workmanship.

10 months ago

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Verified Customer

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Bradley

It is one terrible company. I’ve had a claim on a washing machine since April 30. They’ve been here six times and having correct the washing machine so I asked them where were they gonna do and they just gave me the runaround. This is a terrible coming and veterans recommended this company

10 months ago

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Verified Customer

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Jean

I don't worry because I know that I can get good, professional repairs when I need them and that it will be affordable.

10 months ago

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Verified Customer

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Ron

I have had Choice Home Warranty for 4 years and have had 3 claims. They have always been quick to respond and have resolved the issues promptly.

10 months ago

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Verified Customer

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Mary

Can’t reach anyone by phone, you have to wait for Choice Warranty to call back. Then they set up a technician to come out over a week away. Frig wasn’t working, operator didn’t care I was loosing all my groceries, about $300. Couldn’t get an apt sooner, Choice Warranty doesn’t care

10 months ago

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Verified Customer

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Karen

They don't honor their word.. Charge you and then tell you. They don't cover that, after telling you they'll send someone out for the same issue, They know they won't cover. Tell you they have no one to come out. And do the work so to hire your own people, and then pay you less than 1/3 of what it costs to have it fixed. Not honorable.

10 months ago

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Verified Customer

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Sankar

so far no issues, one incident submitted, but scheduling took 2 weeks for the technician to attend and fix the issue

10 months ago

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Verified Customer

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Diane

THEY TOOK FOREVER TO ASSIGN A VENDOR. They did finally offer the option to be reimbursed and find my own vender. The reimburseent procedures are so complicated that my vendor did not want to do it. Therefore I did not get any reimbursement.

10 months ago

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Verified Customer

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Glenda Patterson Hudson

The technician fixed the problem and explained everything step by step on cleaning the drainage on my heat pump

10 months ago

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Verified Customer

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Katheryn Prelas

I had a few problems like I have a real hard time to get choice on the phone, but once I got them on the phone, everything was cleared

10 months ago

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Verified Customer

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David

We have had 2 small claims over the past year and they were handled very well. Both claims saved me approx 300.

10 months ago

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Verified Customer

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Cheryll Smith

I don’t like that I had to $300 towards water heater and $65 for service charge. But this time is the quickest I have ever received for service. Thank you

10 months ago

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Verified Customer

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Linda and Leo Griggs

Last claim denied after 5 years of owning the house! They claimed a pipe was overtightened! Well if so, it was before we bought the house and how long do you go back? Ridiculous! I also have to jump through hoops to finally get a repair covered!

10 months ago

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Verified Customer

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Lois Wallace

I dislike the AI recording it could not understand my Boston accent, also There is no one to explain the problem

10 months ago

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Verified Customer

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Tina Krebsbach

We had a garage door issue and Choice Warranty had a technician out the same day had it fixed in no time at all!!

10 months ago

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Verified Customer

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Emily AND Jonathan Dray

Anything regarding AC inop, in 100 plus degrees Texas heat with a 5yo. Two active army parents who live outside. Why would you have to wait 3 days to authorize homeowners to find their own contractor at 1800 at night on a Saturday….oh Father’s Day weekend * Saturday. NO ONE WAS AVAILABLE.

10 months ago

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Verified Customer

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Sonia Ramos

In less than a month of moving in to my new home put in 3 different claims and none were covered. They scheduled you with this technicians that don’t show up or cancel last minute. I had to pay out of pockets. Thousand of dollars. I do not recommend Choice home warranty

10 months ago

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Verified Customer

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Walter

Choice warranty is a good company it just needs to speed up the cash out process and not take so long

11 months ago

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Verified Customer

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Maggie

I placed a work order 6/6 for my air conditioner. Had to wait until 6/19 for Sears you come out. Bottom line to date no repairs or updates. I ve talked to people at Choice & Sears. To date Choice hasn't contacted me for repairs.

11 months ago

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Verified Customer

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David

Your company is nothing but liars every case manager I talked to always had a different story the ac guy that came out on march 2025 lied one case manager said my wife signed some document that was a lie I will do my best to let people know your company is a scam you don’t hold to the truth

11 months ago

Choice Home Warranty Reviews