Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Barry

I especially like the way my call is handled by the person on the other end. Whether my claim is approved or denied they treat you with respect.

1 year ago

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xy xo

This was the best decision to protect myself from overpricing by companies that charge excessively for fixing broken products. Great service.

1 year ago

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Terrence

Had to contact Choice one time so far and I was pleased. They sent a hvac tech out the next day and he was good,got my issue resolved without any extra hassle.

1 year ago

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Richard

In below freezing temperatures it took 7 days to get someone here to take care of the problem. I spent over 8 hundred dollars on “plug in electric heaters” to stop from freezing. The garage and house both went down so I had to pay $200 for two heaters for one visit. I’m into this problem dollar wise for more than I spent on the insurance which makes it more than twice as much than with the insurance .

1 year ago

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Verified Customer

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Bettye

They have been great with their service! I have to use them 2 time in one year and they could not have been nicer and ready to help!!!

1 year ago

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Neil

Choice does not vet the contractors well enough...some are great and some are bad and dishonest. The rating depends on the repair person. I've had both great and bad.

1 year ago

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Verified Customer

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Mohamed

Very poor level of customer service and support. Very inadequate level of communication. Very disappointing level of commitment. Complete failure to coordinate work with service providers. I reported a non-working wall oven/microwave combo and the service provider came for a dishwasher inspection. I am still without an oven/microwave unit. I have all the documentations to substantiate my claims and I am considering elevating this to the Agency having jurisdiction over CHW’s operations.

1 year ago

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Verified Customer

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Michael

I've had mixed experiences with customer service; sometimes it's great, but often it's not. Recently, I faced issues with my bathroom plumbing, and while they cover repairs half the time, it usually takes a struggle. If you appeal, they rarely change their decision. Overall, I wish their service was more consistent.

1 year ago

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Verified Customer

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Charles

I had a frustrating experience with Choice Home Warranty. The technician was polite and helpful, but my heating and air conditioning issues have lingered for months without resolution. I've faced delays, lack of communication, and ended up paying out of pocket for repairs. I'm still waiting for a functional system and feel completely let down by the service.

1 year ago

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Cheryl

I had a generally positive experience with customer service; they were polite and well-informed. I've used the service a couple of times, and while I had one bad experience, the other interactions were satisfactory. However, I still have one unresolved issue that is costing me money daily.

1 year ago

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Verified Customer

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Maurice

Customer service was polite and knowledgeable, but the technicians provided were often subpar. I had to reach out multiple times for an unresolved issue that's now costing me daily. It's frustrating waiting for a technician who frequently doesn't show up. I'm considering asking for a replacement technician as I'm tired of this ongoing problem.

1 year ago

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Verified Customer

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Rod

I recently filed a claim regarding raw sewage in my basement, but I haven't seen any action yet. Customer support seems unhelpful, as I’m still waiting for a vendor to address my issue. The communication has been frustrating, and I feel neglected in resolving this urgent problem.

1 year ago

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Verified Customer

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Brucelynda

I had a frustrating experience with customer support. Many technicians sent were unhelpful, and repairs took too long. I had issues with my washer and microwave, and while they provided a credit slip for replacements, the service was disappointing. I'm hesitant to call for further repairs due to past annoyances.

1 year ago

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Verified Customer

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Debra

I had a frustrating experience with customer support. My refrigerator broke down, and I had to wait an unacceptably long time for a technician to come out. By the time they arrived, I had already lost most of my food. While the repair was eventually done, the delay was disappointing and impacted my overall satisfaction.

1 year ago

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Verified Customer

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Mark

I have had 2 claims in 6 months with Choice Home Warranty. One plumbing and one refrigerator. Both took over a month to complete. The refrigerator required a part not covered according to CHW for $165. The tech said the repair could not be completed without it. As a former customer of American Home Shield I would recommend them as I will be returning to AHS.

1 year ago

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Verified Customer

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Mark

Our Microwave died despite several attempts to repair it and the replacement value they gave us did not take into consideration it is part of oven/microwave unit so now we have to make up about $2500 out of pocket!! We asked to speak to a supervisor or how to appeal and were denied speaking to anyone further and were given no options at ALL!! Nice Warranty. I Guess it's THIER CHOICE WARRANTY!!

1 year ago

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Verified Customer

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Laura

The technician repaired the refrigerator and it’s working. The parts and time took about 2 and 1/2 weeks. Finally the claim and response time from Choice was expedient.

1 year ago

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Verified Customer

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Jinanne

They do not follow through with claims you have to constantly call them. And then they don’t cover the full amount of the claim very dissatisfied. I filed my claim around 15 January something like that and we had a cold front it got down to 45° in my house. No one offered to bring heaters out or anything like that. Still don’t have my heater and today’s 19 February had to go with a private vendor send in an estimated receipt still waiting to find out what they’re gonna pay, but the majority of it is coming out of my pocket what happened to if it’s broken, we replace it.

1 year ago

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Verified Customer

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Maria

Technician came to fix Washer leak and didn’t fix issue then went on vacation and we scheduled an appt. for when he came back. Called to confirm the appt., morning of and he said he didn’t have me on his books but would be there between 11 and early afternoon. No show and Washer is still not fixed. Also, am waiting for a kitchen sink leak. The original window was supposed to be 1-5 and then got a message that they would be there between 4-6. It is now almost 7 and still no technician.

1 year ago

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Verified Customer

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Debra

Representatives lack courtesy and shut off ability to comment or respond to comments to advise what the appliance company is doing. Vendors do not tell the truth of what they are really doing to the homeowner and Choice doesn’t want to hear our side.

1 year ago

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Verified Customer

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Rasa

I don't like the money amount they give you if appliance needs to be changed. If it can be fixed, it's definitely a a no brainer. Repairs are costly this day.

1 year ago

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Verified Customer

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Don

Needed a plumber, after waiting a week, you couldn't find someone anywhere in Delaware we got our own. Turned out the problem wasn't on our property but beyond our property line so our HOA paid for it. Because of YOUR inability to find a plumber we were without a kitchen sink, dishwasher and washing machine. We spent the week bailing water out of the sink Thanks for nothing.

1 year ago

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Verified Customer

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Gregory Ramey

Hot water heater leaking. Charged a 100 for the service call then wanted to charge me 400 for the water heater. The water heater only cost 400. What good is this service if I pay the service person 100 then pay 400 for the water heater? Could have hired someone my self to do it. They said it was for misalanias parts. What parts you unhook one and set the other right in. What a rip off.

1 year ago

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Verified Customer

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TOMMY MANNING

This is the worse warranty company by far. Every claim we file not covered so you said. HVAC system wear out, not covered. Washing machine went out not covered. That sad we pay monthly bill for what, I could not get in touch with CEO , after texting him at least 6 times. Choice Warranty should be ashamed taking senior citizens money. I rate this company 0000000

1 year ago

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Verified Customer

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Tyler Badinger

At best they are a 10% coupon. The didn't even cover the delivery fee of a new dishwasher after they agreed it was in scope, when I called they said there was nothing to do to increase value. When I called to cancel I talked to a manager that said he would try to work with me to increase the payout. Why wasn't that an option before? Also they straight up lied about calling me. I wouldn't recommend them to my worse enemy.

1 year ago

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Verified Customer

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Tina Towns

I've made 4 claims and only 2 got done. They did a good job( the 2) however I still have not gotten the leak fixed under my kitchen sink the first company kept not showing up the second company said I missed my appointment and I was right here in the house.

1 year ago

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Verified Customer

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Joseph

I referred my parents and they signed up, however I did not get a free month on my service agreement. I also had a claim that the tech could not fix back in November 2024 and I just received my e- gift card February 2025. When I called to check on the gift card I received the worst customer service ever. I am currently looking for a new home warranty provider. I cannot recommend Choice Home Warranty to anyone else.

1 year ago

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Verified Customer

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JIM SEMON

I disliiked the coarse and disrespective attitude on a broken duct work for my air conditioner and heating. This request on this subject has been sent to CHW at least 3 times. No response has been addressed To me. I am considerating dropping businress with you!

1 year ago

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Verified Customer

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Anonymously

I had a frustrating experience with scheduling. Despite leaving clear messages about my availability, they repeatedly sent technicians on days I couldn't be there, causing significant delays. I attempted to use my warranty and set appointments, but the communication issues persisted for weeks. Overall, I was disappointed with the service.

1 year ago

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Verified Customer

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Anonymously

I had a frustrating experience with customer service. They were slow to respond, taking two days to call me back about my washing machine issue. Additionally, I have a pending claim that hasn't been handled well. I'm hoping they will improve their service and offer a better resolution.

1 year ago

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Verified Customer

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Pete

I had a frustrating experience with service technicians; many were not local and did not provide quality service. I finally got someone I was happy with, but it took too long. Additionally, I faced challenges with reimbursement for a damaged cooktop, receiving much less than expected. Overall, the service has been inconsistent and disappointing.

1 year ago

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Verified Customer

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Dave

I’ve been struggling with heating issues for a while now. It takes too long for technicians to respond, and when they do come, they often can’t fix the problem. I've had multiple visits, but only one technician diagnosed the issue. I'm still waiting for parts and a timely resolution. Frustrating experience overall.

1 year ago

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Verified Customer

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Bernard

I had a frustrating experience with my warranty claims. It took too long to get responses, and even after repairs, my heater continued to blow cold air. I've opened multiple claims, but I've encountered issues with denial of claims that felt fraudulent. Sometimes they paid out, but it seems inconsistent. Overall, it's been a challenging process.

1 year ago

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Verified Customer

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Karen

I had a frustrating experience with Choice Warranty. They often engage in fraud by denying claims without reason, and their service is slow, especially in rural areas. It took far too long to get a repair done on my dryer. They need to streamline their process for quicker responses and repairs.

1 year ago

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Verified Customer

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Carol

I had a terrible experience with my home warranty. They misled me about coverage and refused to repair my dishwasher, offering only a fraction of what it would cost to replace it. I've also faced significant issues since purchasing the warranty, but have received no response from customer service. I'm left paying out of pocket for repairs. Very disappointing!

1 year ago

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Verified Customer

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Alex

I had issues with the product I received, as it wasn't what I expected. However, the home warranty service is efficient; I can easily make claims online and receive quick responses. Unfortunately, my fridge is still unrepaired after a long wait, and I'm frustrated that I haven't received compensation yet. Overall, I'm satisfied with the service despite the delays.

1 year ago

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Verified Customer

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Clifford

The service was initially helpful, but my experience turned into a nightmare. I faced numerous issues with my television replacement, and the documentation requirements were absurd. They even denied payment due to paperwork problems. Overall, it was frustrating and disappointing.

1 year ago

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Verified Customer

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Jasmine

I had to use their service for my heat pump, and I was impressed with their prompt response. They came right out and fixed the issue quickly. Overall, a reliable experience that I would recommend to others!

1 year ago

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Verified Customer

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Susan

I had mixed experiences with Choice Home Warranty. Initially, their service was responsive and efficient, fixing my issues promptly. However, when I had a claim for my dishwasher, communication broke down completely. I was left waiting for a tech who never showed, leading me to cancel my service and buy a new appliance. Disappointed with the lack of follow-up.

1 year ago

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Verified Customer

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Dennis

Very quick response. Service call on time, parts on the truck. Job done quickly, very clean . In short, very professional

1 year ago Edited December 2, 2025

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Verified Customer

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Jacque

I experienced an electrical issue when a switch unexpectedly caught fire, leading to a complete circuit failure. Additionally, I tried to use my dishwasher warranty, but it lacked a label and was deemed insufficient for a replacement. Overall, my experience has been frustrating with both the electrical problem and warranty process.

1 year ago

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Verified Customer

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Madison

I've had mixed experiences with customer service. They respond quickly and resolved a pool pump issue effortlessly. However, a plumbing problem has been unresolved for months. My warranty claims have been frustrating; technicians often take too long to arrive, and they’ve left jobs incomplete. Overall, while they try to assist, the service has been inconsistent.

1 year ago

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Verified Customer

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Larry

I had a great experience with the responsive service team who promptly addressed my refrigerator issue, ensuring it was fixed quickly. However, my experience with the hot water heater replacement has been frustrating, as I'm still waiting for the replacement to arrive despite being scheduled. Overall, mixed feelings about the service.

1 year ago

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Verified Customer

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Cornice

I've had mixed experiences with customer service. They are attentive and ensure I’m taken care of, which I appreciate. However, I faced an unresolved issue from a previous call, and while they promptly fixed a problem the next day, I was disappointed to learn that a faucet issue wasn't covered. Overall, some positives but also room for improvement.

1 year ago

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Molly

I had to use my warranty for a walk-in tub repair, but it’s been weeks with no updates. I’m frustrated that they’re supposedly waiting on a part and haven’t contacted me. This experience has been disappointing and has left me feeling ignored by the repair service.

1 year ago

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Verified Customer

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Shawn

I had mixed experiences with the service. Communication was lacking when I reached out, but the technician who fixed my garage door was prompt and efficient. However, my AC issue wasn't covered under warranty, and I didn't receive clear information about that. Overall, some aspects were satisfactory, while others left me wanting better support.

1 year ago

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Verified Customer

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Tim

I had to put in a claim and it was handled very quickly and professionally. I’m very glad I chose Choice to protect my home.

1 year ago

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Zachary S

They have taken good care of our duplex as issues arise. The companies that come out have assisted in fixing the issues and have good communication skills.

1 year ago

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Verified Customer

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Niko

I had a problem that I thought it was my heating, but it turned out to be my refrigerator leak, but then they came the first he said it was my heater, but I found the problem not them, then when he came the second time he did nothing and I had to pay him 30.00 dollars. I had a neighbor to fix it. I wasted $90..

1 year ago

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Verified Customer

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Sherry

I dislike: that an e-card for a replacement will be issued only to Lowe's requiring me to travel 20 miles each way to see microwaves. I dislike: that it is taking so long for the e-card to be issued. I submitted the request for it nearly 4 weeks ago & still haven't received it. Thus, I sit here without a microwave for, literally, weeks on end.

1 year ago

Choice Home Warranty Reviews