Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Darla Dollman Alice, TX

First, no one ever ever answers the phone or returns calls from this company unless you are making your initial payment to purchase the warranty. I was repeatedly assured that my contract included a septic pump out, but the servicer told me Choice only paid part of it and they were told I had to pay the balance. I've tried repeatedly to contact Choice to find out why I was never told I would have to pay more than the service fee--no one ever answers the phone. This is awful.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 5th, 2022

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Corey Taylor Kansas City, KS

Fast claim process and technician was great but they "supposedly" replaced my dryer and didn't give me enough money to purchase the same one at Lowe's. Called and emailed them and no response. They didn't make me whole. I will still have to pay at least 300 more dollars to purchase a dryer.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Verified Customer

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Craig Maxim Shawnee Mission, KS

I have used my policy once. I reported my problem in the afternoon and they were out the next day to replace my garbage disposal.

3 years ago

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Lucrecia Trucker Tampa, FL

I am very disappointed in your company. After spending $2000. , my refrigerator was making snow, the light switch was not working, the technician stated that it was WEAR AND TEAR AND THE BEARINGS WERE WORN OUT AND THE LIGHT WITCH WHICH AN INTEGRAL PART TO THE SYSTEM NEEDED TO BE REPLACED.. He called your office and the repair was denied. Your delegate said the technician told them different and I was incorrect. I know what the technician said to me, and he assured me it would be covered. I do not appreciate having to argue over a repair, I was told my appliances would be covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

May. 5th, 2022

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Verified Customer

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Clifford Ashburn Chesterfield, VA

They were friendly knowledgeable and when I filed a claim they were very sympathetic and got my claim done fast they are totally awesome

3 years ago

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Verified Customer

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Vincent Coelho Orlando, FL

I'm very pleased with Choice Warranty. My claims were adressed very professionally saving me money and headaches. Thanks.

3 years ago

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Verified Customer

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Bruce Thomason Osage Beach, MO

On two points, 1. This company is not a preventive maintenance at all. 2. On my experience of my hot water tank not heating water they only replaced the two heating elements.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

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Verified Customer

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Lou Krieger Myrtle Beach, SC

Their services are just average and don't really repair all items as listed...when my Heat Pump conked out, they did not replace it, said the compressor was not maintained and I got $500 for a $4500 bill.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

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Verified Customer

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Jeanette Connor Charlotte, NC

They work hard and quickly. We are having a problem with the celling fan they fixed. The fan starts by itself and we turn it off but we think there must be a short or something and need them to return to fix that.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

May. 5th, 2022

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Verified Customer

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Mary S Andrews Kihei, HI

They have not been able to send workers to my home. I had one who did not come the second time I requested. They took 3 weeks to find me an appliance serviceman. I had former workers say that they were not paid easily or quickly for their work.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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JUNE LABOSSIERE Pensacola, FL

i have been trying to get a hard copy of my contract and been told several times would get one in mail 5 to 7 days each time NOTHING comes. i have explained the email one is blurry and i can't read it. i have spoken to several different people even supervisors and managers.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 5th, 2022

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Verified Customer

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David Lucas Clover, SC

o pay 4 furnace system needs replacing.. was told when i took policy, i was told no charge to replace. Now being told may have to pay $ 1000.00 extra to have old one removed.. WHY ?? g told may have t

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Patrick Bryan Gilbert, AZ

They contract with subpar companies who's business practices are questionable. We placed a claim for a water heater. It took them 7 months to approve it. The plumber claimed that our garage walls were wet and that the garage needed to be rebuilt. He used no leak detection equipment nor did he cut into the wall. According to the plumber it wasn't covered but his buddy could come give us a quote. We hired a restoration company who confirmed no moisture.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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ROBERT CHARLES LAUKONIS Casa Grande, AZ

They refused to replace my kitchen range, however, offered me a settlement of $ 455.00, which I accepted, with reservation that I am not happy with that decision. I went out and purchased a new range for $ 759.00, because I did not want top hassle back and forth without having a range with a working oven. The $ 455.00 offer, was the FINAL OFFER, therefore I accepted it in order to replace the stove myself. The claim of "if we cannot repair it, we'll replaced it, with a similar product" is bogus, and they do not live up to their advertised promises.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Verified Customer

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Richard Spring Branch, TX

Our experience with Choice was great. The service was quick and easy. The guy got it done expediently. I loved it to death.

3 years ago

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Verified Customer

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Delores Terrell-Jefferson Union City, GA

I only made three calls in the past year and all responses were in a timely manner. Concerns were also completed to my satisfaction.

3 years ago

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Verified Customer

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Alex samuel Rowlett, TX

When our dryer stops working I called choice home warranty service and they send the technician next day resolved the issue. Excellent job!

3 years ago

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Verified Customer

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Nancy Sirkin Las Vegas, NV

When it comes to big ticket items, they decline paying. This is even when the vendor they sent provides info that supports them covering the claim. Specifically, my Air Conditioner.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 4th, 2022

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Verified Customer

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L Benson Portland, OR

after initial approval for service it took almost a month to get the work done, even though the part was ordered immediately after technician diaggnosed the problem.

3 years ago

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Verified Customer

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Amnon Cleveland, OH

My furnace died, it took time for the technician to come, but when he did, he was ok. Realizing that there was nothing to do with the old furnace, he sent the report to Choice. From that time, it took another three weeks for the furnace to be replaced. I also had to add more than 500 dollars (on top of the call charge and the insurance itself). Next year I will find another company that works better or save the money and pay if I need to.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Dave And Danielle Rosharon, TX

I called about an issue and on the same day they contacted me back to say it would be three four days to complete. I'm satisfied

3 years ago

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Verified Customer

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Martin Terrell, TX

They took my call and immediately we get a call back and scheduled an appointment so the guy came out to fix our microwave. It was pretty quick.

3 years ago

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Verified Customer

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Barbara Windsor, NC

When I requested service it was satisfactory, very good. I got the service that I requested. Skilled, knowledgeable, friendly and helpful.

3 years ago

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Verified Customer

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August Minneapolis, MN

We use it on our microwave. And microwave it was repaired very well and without charge. The people that were sent out were very good.

3 years ago

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Verified Customer

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Enrique Midland, TX

Last year my water heater went out, but they didn't cover it for some reason. And then just recently my air conditioner went out and they covered it. Customer support is fine.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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Maria Palm Coast, FL

Sometimes their answers to questions are generic. They don’t have someone to give answers to specific concerns. I really needed my warranty for my dishwasher.

3 years ago

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Verified Customer

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Roger Springtown, TX

When something breaks I call them and they come and it is fixed and we are happy. It took longer than we anticipated one time. We had to wait five weeks.

3 years ago

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Verified Customer

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Henry And Brenda Pittsburgh, PA

I would advise everyone to use Choice Home insurance cover. They get the job done. I call and they get to it right it right away. I am loving it.

3 years ago

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Verified Customer

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Kathy Biloxi, MS

A couple of weeks ago I used the warranty for my air conditioning. I called and he came and replaced a part and it is working fine.

3 years ago

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Verified Customer

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Nancy Rock Falls, IL

They had my washing machine fixed in a week. I was happy with the person they sent. I was upset when I had to find someone else to fix it when they couldn’t get the part.

3 years ago

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Verified Customer

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Marylou Kissimmee, FL

I would recommend Choice Home. They helped when my sink was leaking and my toilet wasn’t working. I was happy with all the service I got.

3 years ago

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Verified Customer

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D.

Had a plumbing problem and I called them and they took care of it. I was very impressed with the company they used to give me service.

3 years ago

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Verified Customer

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Melissa

My first experience was bad but other than that they have been very responsive. They fixed my issue with my AC. The sales person was good. It has a good value.

3 years ago

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Verified Customer

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Betty pettis Freeman

The service that I received was excellent he didn't take all day and he didn't leave a mess and clean up by himself I himself and he was on time

3 years ago

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Verified Customer

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Finn

The first time I didn't have a good experience with the plumber, he did nothing. AllN 1 that was sent the second time was fabulous and I believe rectified my problem

3 years ago

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Verified Customer

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Alan

Have been waiting on a part for well over a month. Was advised tech was coming out for repairs and after the 6hr time lapsed, was advised that part had not arrived.

3 years ago

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Verified Customer

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Ben Webb

Heating compressor failed and since the new systems require different coolant (freon) my entire unit had to be replaced. Very fair price!

3 years ago

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Verified Customer

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Elisha Rendal Sestoso

They are affordable. When I called for my first service I got a response in a timely manner. It pays to have home warranty.

3 years ago

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Verified Customer

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Anita

Prompt Courteous and Professional. The company answers all questions and inquiries promptly. Technicians sent by the company have been very good.

3 years ago

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Malridge Payne

I purchased the home warranty in good faith. I had a claim and it's been a living nightmare. My oven range computer lights went out, they set an appointment , the tech came out I paid $85.00 service fee. The part is no longer available and they offered me $345 gift card and I refused because I need a range. After a month and a half they said best they would do is send me a check for $345.00. I am still on the hook for a range that cost minimum of $1500.00. I am very disappointed with the whole process. "Caveat emptor"

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 13th, 2022

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Verified Customer

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Popola

Because I'm hanging in limbo waiting for an answer from the service company who refuses to contact me as to when they are coming to check my refrigerator that's not working???

3 years ago

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Verified Customer

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Violet EVANS

Would be a good company but 3 months before your contract is up they start texting, emailing and calling you and they won't stop until you give in. REMIND you 3 months before the contract is up!!!!!!!!!!!!!!!!!

3 years ago

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Verified Customer

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Lori Brown Washington, UT

In the 2 claims we have placed since purchase we have had issues with both of the contracted service technicians. In each case I was told there is no complaint or customer service department where I could register my concerns.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Barbara Ball Yalaha, FL

The few times I've used them, they get back to me quickly. The service people respond within a day. I've been happy with that.

3 years ago

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Verified Customer

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Maricela Cantu Austin, TX

So far I have a claim and it was approved but they will not approve to parts that are needed to get my heating system working. Going on 3 weeks now. I paid the $85 service fee for the company to come and fix the issue. Still have my heating system not working. I have updated the claim site and have called Choice Warranty and still waiting for heating to be fixed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Michael

Terrible customer service, no follow after dropping call to them, slow response time after authorization for repair, no "Choice" in replacement or repair

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 31st, 2022

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Verified Customer

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Robert O'Connor Houston, TX

Had both our washer and refrigerator break down on us.. they came out several times and fixed the problems with both with no problem!

3 years ago

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Verified Customer

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Amy Fredell Plymouth, MI

I've had a terrible experience with an ac replacement with Choice Home Warranty. For small things like a garbage disposal, they have been fine, but for larger appliances, they make it nearly impossible for them to pay for much. I would not recommend this home warranty company. You'd be better off finding a company that has fewer complaints through the Better Business Bureau.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 31st, 2022

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Verified Customer

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Marcia Wilson Woodridge, IL

My washing machine couldn't be fixed; my dishwasher couldn't be repaired. I was told I would be sent a check to put toward a washing machine replacement and haven't received the refund amounts from either failed repairs. Once I receive the coupon promised for each machine, I will review Choice Home Warranty.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2022

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Verified Customer

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Barbars blake Las Vegas, NV

My refrigerator ice maker quit working. After you sent a repair man out 3 times and he couldn't repair it... i was told it wasent covered so you refused to replace the refrigerator. I asked to at least return my co payment and was told no. You didn't do that. This was the secont warranty i purchased from choice. But will not be a third. nd

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Mar. 31st, 2022

Choice Home Warranty Reviews