Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Deidre Greenlee Suitland, MD

They respond to my requests for service right away and usually get a service tech appointment within a few hours. CHW is always responsive to questions or comments I may have about the systems in my home and about the technicians they send for my claims.

2 years ago

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Ashley Al-Khouri Glendale, AZ

We have an older home and have had a few bigger items break over the years and it has been so beneficial to have choice home warranty. They have covered the items and made sure that everything was quickly Fixed. All claims can be done online and tracked online which makes it much more time efficient.

2 years ago

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Rbrad Manorville, NY

The auto voice service used to report the problem worked well. My first time as a contract customer. The plumber called quickly made an appointment tgen called back with an even earlier one. He was efficient professional & friendly and hopefully has solved the sink drainage problem

2 years ago

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Thank you CHW Plano, TX

The AC was not cooling enough and it turned out there was a leak in evaporator after CHW specifically asked the technician to do the leak test. That was very nice of CHW to ask because the technician was suggesting to do the injection of the leak stoppage and cleaning the evaporator coil for about $800. I am very satisfied with the CHW (5 star) but kind of disappointed with the technician (3 star). After the visit within an hour, CHW sent the email notified us and early the following day approved the replacement with reasonable out of pocket $$. Thank you CHW.

2 years ago

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Georgetta Strother Cincinnati, OH

Choice Home Warranty has good customer service. When your appliances break they get a technician out soon as possible. They keep you updated on your claim. They get the problem solved. I will always recommend this Company from previously experience with other Companies.

2 years ago

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Sterling Cooper Dallas, TX

I made a claim on Fri. 7/8 . A tech from an appliance co. came on Sat. 7/9 before the appt. He was a young man from Ukraine. He really knew his business. He repaired a burnt wire on the Dishwasher and put everything back together. He was very conscientious.

2 years ago

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Benjamin T Ulep Newmanstown, PA

Our Wait Time for CHW to assign a service provider was to me, a little longer than I expected. However, as soon as we received the email from the technician, we knew that CHW had already assigned our case The aircon tech did fix our problem for now. But he also said that if the malfunction recur, it could be a LEAKING refrigerant, meaning another call to CHW!

2 years ago

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Charlotte Thacker Wadesville, IN

Being a new customer submitting a claim was not easy. The automated phone system did not have the help or the choices I needed. However, after I was able to submit the claim, the contractors were quickly assigned, and I was notified about the contact information (service date, etc.) by e-mail.

2 years ago

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Warren Spencer Batavia, IL

At first concerned my inquiry going to be recorded in voice mail but Daniel answered and my questions were soon taken care of. Wanted to know protocol for handling claim? 30 days? Been with another service for many years, ready to change but in interim needed to know any home repair covered. Daniel answered specific questions, looking forward to new better service.

2 years ago

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Gladys Beach Detroit, MI

The were very friendly, knowledgeable, and came before the scheduled time after calling to be sure it would be ok, someone would be there at that time. The said that someone would get back to me to see if they need to replace a part or replace the unit itself. so waiting for that phone call.

2 years ago

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Eduardo Izquierdo Elk Grove, CA

Kurt offered me very attention to detail explanation about the plans they offered. He also told me about promotions they had. He did no rush our conversation, it was a nice talk with questions and friendly answers. Great customer service from Kurt.

2 years ago

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ME Jack Blytheville, AR

Since becoming a customer of Choice Home Warranty, I have been extremely satisfied with each service provided. The sign up was easy and the agents are readily availability to direct me to the best contractor that meets my need. I will definitely share my experiences with homeowners about Choice Home Warranty.

2 years ago Edited July 6, 2022

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Christine Craig Winston-Salem, NC

My A/C went out Friday night. I called Sat morning. They didn't get me an appt until Monday and then the appt was for Wed. The actual service people never called and when no one showed up after the appt window I called them. Turned out CHW never notified them of the appt. My A/C got fixed Thursday late afternoon. The technician was helpful, but didn't seem to want to listen to me in the beginning about how this problem had happened before. Once he did, he was great.

2 years ago

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Rhonda Goodson Johnson City, TN

Choice Home Warranty has been VERY responsive to all my claim submissions - latest was our upstairs air conditioning unit quit working - 90 + degrees outside. Choice had a local HVAC company here the NEXT DAY! All companies that have responded to our needs have been excellent! I won't be without Choice Home Warranty - EVER!

2 years ago

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George C Gentry Lexington, KY

I know that due to the HOT weather more AC units were needing to be serviced than usual. So technicians were probablystretched a little thin and repairs longer than usual ! But when one was sent to my home extremely professional and got me cooled off !!! Thankx' , CHW G. GENTRY

2 years ago Edited June 5, 2023

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Evangeline T O'Neal Palestine, TX

The technetium that came was prompt quickly did his job. You came very quickly because of health issue with my husband . I thank you and the technetium Steve had to work late on a holiday weekend he was pleasant and said he did not mind . Thank You!

2 years ago

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Brent Matto Rockwall, TX

The repairman fixed the problem quickly. He was professional and very friendly. He answered my questions completely. I have had several repairs to my appliances and all were fixed and stayed fixed. I am very satisfied with this service.

2 years ago

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TAMMIE WINBUSH Houston, TX

Every time I have a issue with my a appliances, plumbing, etc. Choice Warranty always provides the most professional care and needs. They’re on time and gets the job done !!!!!! I’ve tried others, but by far Choice is the BEST.

2 years ago

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Hall Ethel Houston, TX

I was very pleased with the services rendered by the technician, Kelvin P, of Smith's Home Services. Kelvin was very punctual, knowledgeable, courteous, manageable, adhered to safety on the job protocols and Covid. I was very pleased with this young man's total demeanor. He's an outstanding representative for your company.

2 years ago

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Loretta Kessler FL

I have been pleased with some of the services, one company said I missed appointment but I was there, they didn’t show up. The refrigerator repair was repaired by Fuse later and they were excellent. I am waiting for a decision to replace the pump and float on septic but it has been over a week, very unhappy about this. I paid extra for septic repairs and now Choice is bulking. This is causing havoc for us.

2 years ago

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Michael Payne Las Vegas, NV

I was very happy with the guy that came to fix my pool pump. He was very professional and noticed a crack in another piece of equipment. Thank God he did because if it would have cracked open while I was not home the pool could have lost all its water and it would have damaged the pool equipment

2 years ago

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Ryon & Sheila Larson Sun City West, AZ

Great experience! Easy to understand and use web-site. Call Service Representatives are always prompt and helpful. Claims experience has been super easy, fast and satisfactory. I would recommend CHW to all of my friends, and I will definately be a repeat customer! THANKS CHW!!

2 years ago Edited November 17, 2022

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Peter Happe

We are very happy with our choice home warranty. The overall claim process is so easy, the communication is clear and the handover to the contactor worked out fine. Finding contractors is a challenge lately but Choice has a good network and was able to find a contractor probably faster than I could have ever done it.

2 years ago

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Debra Kline Fort Wayne, IN

I am looking forward to having Choice Warranty. I reviewed the various plan coverage, costs and reviews and Choice Home Warranty seemed best options. I was with Total protect for 20 years and cancelled because of increasing monthly. costs, but felt vulnerable to repair costs not having a home warranty. I, however, almost cancelled twice during the application process because of how relentless the sales person was trying to sell me an extended 6 or 3 year plan. A Choice person called the next day pushing a home security system. I said both times I was interested but they kept pushing both conversations. I literally said “I’m going to cancel if you don’t stop. Very disappointing. I want to use Choice but will not tolerate being harassed.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 30th, 2022

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Billie Racowsky Gilbert, AZ

I recently had my air conditioner go out which is not good in June in Arizona. I had it serviced prior to the hot weather but sometimes things can not be predicted. I appreciated the immediate service that we received and was very pleased with Veterans AC and the service they provided.

2 years ago

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Mark McElmurry Midland, TX

Recently had my A/C quit working. Requested assistance on a Tuesday night. Took until Friday to get someone out but the service tech sent out was great. However, during conversation he seemed shocked that it took from Tuesday to Friday to get someone out. Coverage with Choice is great, might need to look at internal communication with their suppliers though to expedite time for repairs.

2 years ago

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elsie landon Madison Heights, VA

Very slow in sending a service person. Does not comunicate we Very slow in sending a service person. Does not communicate very well with the policy holder. Also very hard to reach a human to talk with or by pass the computer. I did have a very helpful person at Choice Home Warranty yesterday (Stephanie) when I was able to talk to someone. Most people will get very frustrated when trying to reach a human and the computer cuts them off. I was left with the impression that the company is only interested in the money they collect each month and the policy holder's problems or concerns.

2 years ago

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Trevor Rios

I am currently waiting for a claim manager for a claim that was rejected. The air conditioning was working normal and then suddenly it started to get hot in the house. I called the phone number and walked through the steps with the automated service and received an email the next day for repair. Technician said the equipment leaked out from the outside unit. It is only 4 years old and is under warranty. But I am being told this is not normal wear and tear. That the air conditions day to day job is to move refrigerant and deal with pressure and temperatures, that if anything fails (connections, fittings, etc) that it is not covered. Hopefully this is resolved soon because I am on the 3 rd day of being with out air conditioning in my home in this Texas heat.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Pete Fayetteville, TX

Trying to communicate with a live person is frustrating. Need clarification on the service appointment to complete repair on our washer. As you suggested I sent an email 3 days ago and have yet to receive any reply. Finally called service department and waited 35 minutes for a technician to answer. Only took a minute to find out my service time was changed from Monday to Wednesday but no one notified me. Ended up losing 2 days work thinking I misunderstood the first appointment time because the arrival window was between 3 and 9 PM.

2 years ago

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Judy Carnegie, PA

Our trash disposal stopped working. It was very easy to submit a claim. The company that the claim was assigned to, contacted me within a couple of days, scheduled an appointment and showed up at the scheduled time to replace the disposal.

2 years ago

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Elizabeth Ballis Chicago, IL

I've worked with Choice Home Warranty for years, both professionally and personally. I have had many service calls over the years and, with a few exceptions, the technicians have been excellent. The wait times are sometimes lengthy so putting in a claim on line is easier.

2 years ago Edited January 10, 2024

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Connie L. Crossville, TN

I have had quick response from Choice on both occasions I have placed a claim. The workers who were selected to provide HVAC service last year and handyman service recently were pleasant and professional, and they completed the work needed to my satisfaction. My only issue was that I submitted two claims on the same day which required the same service provider, and only one claim and work order was generated. I was able to connect by phone and remedy the situation while the worker was still here. The claims representative I spoke with was polite and helpful.

2 years ago

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Cathy Dempsey Lewis Center, OH

I have never had a problem. One call which takes less than a minute. My job is then dispatched out and I receive a message within a couple of hours from a technician with the date and time of arrival to diagnose the problem. I am very happy with Choice Home Warranty.

2 years ago

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Kim Louisville, KY

The technician was great but I am disappointed that the part had to be ordered and he couldn’t come back until June 29 to fix it. The part arrived two days after he ordered at my home but I still don’t have a working dryer! So hard to get by without a dryer!

2 years ago

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Customer Katy, TX

As far as scheduling goes, it’s easy. Calling and speaking to a customer service rep to get additional help, not so much. If you have to be transferred to for additional assistance, no one EVER picks up! It’s frustrating to say the least. While I really wish this was not an issue and I could give 5 stars, I will also say that the companies that have been sent to our home have been exceptional. In the end, that is what matters.

2 years ago

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Gene Burkhardt Arlington, TX

My side-by-side freezer stopped working. Choice Warranty sent a Technician to determine what it needed. They determined that the refrigerator needed to be replaced, and offered me the opportunity of buying a new fridge with a generous cash settlement. I am thrilled.

2 years ago Edited January 10, 2024

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Tiffany Whittier Tucson, AZ

It sucks when your A/C unit stops working especially when it’s a 113 degrees out. With Choice Home Warranty our technician got our A/C unit working properly again within 24 hours! So glad we have Choice Home Warranty otherwise it would have cost us a lot more of our time without A/C and lots more money!

2 years ago

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OneGirlThreeDogs Houston, TX

Choice Home has been great! Filing claims online is super easy and response time has been very quick. The technicians they’ve sent have been very good. We always had issues with our last warranty company, so we’re extremely happy with Choice Home.

2 years ago

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Christine Zimmermann Frisco, TX

Mayer P was very professional and helpful in answering my questions about the coverage options that were available. I appreciate the time he took to listen to my questions and concerns and put a package together that would fit our needs.

2 years ago

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Rod Malone Avondale, AZ

The first service call was good but on the current claim, the original call was opened 10 months ago, can't get a hold of the tech, and I've had to call at least 6 times and go through sales to get someone on the phone from the customer service group. That person did not follow through and told me I would have to pay a second service fee to get a new company to do what the first company failed to deliver. The original claim was closed. I eventually got a hold of someone that was helpful who opened a new claim. Thankfully that person did follow through. I now have a new appointment and scheduled that will hopefully resolve the issue I've had for 10 months. The only reason I'm giving a 3 is because the first claim went smoothly. This one has been a disaster.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Ken Stiles Greensboro, NC

Repair was scheduled timely ... greatly appreciated since there was a leak under the kitchen sink. Technician took the time to check all possible ways water was leaking and once he found it, tested and re-tested it to ensure the leak was stopped.

2 years ago

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Larry Martin Conway, SC

I am very pleased with choice home warranty program. When I put in a claim they respond almost instantly and assign a contractor to take care of my issues. Plus the contractors they assign are very knowledgeable and responsible.

2 years ago

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Jan South Jordan, UT

Reese has been to my home twice in the past year, You are lucky to have this technician. He is personable and very knowlegable. He takes care of the problem and explains everything that he doing in language that the average person will understand.

2 years ago

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Imran Trimzi Wilmington, DE

My HVAC system stopped working. I filled the claim on line last night. HVAC technician came in today and resolved the issue to our satisfaction. I was not expecting speedy response and excellent service. Good job Choice Home Warranty!

2 years ago

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Dr. T Regis Fayetteville, NC

Choice home warranty has helped home owners to save money. It has qualified representatives who can fit any home owner whatever they may need. As time becomes so expensive people find themselves behind. Make that little effort and get a policy. I appreciate when l have problem they sent a repairer one time.

2 years ago

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Taylor Aeschliman Columbus, GA

Our A/C had stopped working and was not turning on nor cooling down. I filed a claim online that night and the next morning there was someone out here! He checked everything out and replaced what needed to be. Such an easy and smooth process!!

2 years ago

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Betty Jones Calumet City, IL

Choice Home Warranty has provided exceptional quick and convenient service over the past 4 years. Their turn-around time from submitting a claim to actually providing the repair service has been timely. The service providers have all been extremely knowledgeable technicians.

2 years ago

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ronnie dembowski Stuart, FL

The tech. person who fixed our toilets was the best. He had to remove one toilet to get at the blockage. He was very good at his job. I have liked all the tech. people and companies that Choice Home Warranty uses. I was disappointed that the toilet removal to clear the blockage, was not covered by Choice Home Warranty. So I had to pay an extra $95.00 plus my co-pay of $65.00. This is the reason that I only gave Choice Home Warranty 3 stars. I feel strongly that having to pay extra was unfair. The warranty is to fix plumbing and to fix the problems, which required removing the toilet to get at the blockage. Prior to this, I was very pleased with the warranty.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 9th, 2022

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John Shepherd, Jr. Vineland, NJ

This was my first call with Choice Home Warranty. The technician that came out was very pleasant and informative. He explained all that the job would entail. After 2 days, I received a call from the company hired by Choice Home Warranty and scheduled the work.

2 years ago

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J Troy, MI

Elliot, the salesman, was courteous and offered several plans and allowed me to have some choices and selections for coverage. Like that he kept working with me to receive the best opportunities. When I have problems with an appliance, I will be calling them. The way the plan can be transferable is a wonderful idea.

2 years ago

Choice Home Warranty Reviews