Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Angelena Josker Phoenix, AZ

I have been unable to contact the case manager assigned to my claim #145666210. I had a 10:00 telephone appointment but I receive no call. I called customer service, George, who said he sent a msg to a supervisor. I haven't received a call yet.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 3rd, 2022

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Verified Customer

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Robert J. Reid Kamas, UT

Very professional in the way they present the coverage and work with the customer to make sure total understanding with best value.

3 years ago

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Shirley Fowler Jacksonville, FL

They were so professional and very prompt in giving me service. I gain trust in them right away. He was very trust worthy.

3 years ago

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Nicole Brown-Hardy Raleigh, NC

They have issues with certain vendors days before they can get someone, and when a claim needs to be filled they have recently been denying more then they are approving and you paid them. The replacement fee its so far from reality.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 4th, 2022

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Verified Customer

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Donna Favia Albers, IL

I think my experience ,the first was our dish washer and it cost us 448 on top of what you paid to replace it with a cheaper model, the fridge repair was good tho

3 years ago

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Daniel Las Vegas, NV

Overall they’re the best. Their service is prompt. The service was great. Everything has gone smoothly. They are very courteous and knowledgeable.

3 years ago

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Bozenna Houston, TX

I like the way they treat their customers and they have been successful repairing things. They’ve been good to me. It is quality work.

3 years ago

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Moises Bonaire, GA

I had great customer service and great price. They were detailed and gave me the best deal. The technicians are great and they do a very good job.

3 years ago

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Anonymous

The first time I used it was for my washing machine. The person they sent never got back to me, I waited three weeks to get my washing machine repaired they could not find anybody so I had to find someone myself. I only had one good experience. Most of the technicians tell me that choice home warranty doesn't want to pay for any good services so they don't recruit very good technicians.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 28th, 2022

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Verified Customer

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Zenobia Desoto, TX

My Plumbing was backed up and they sent someone out and I'm still waiting on the on the company to fix it and its been a month now with the one back and forth. It just is not consistent.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 28th, 2022

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Verified Customer

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Michael & Laurice Suffolk, VA

Everything is good. Choice was a good choice. There is always room for improvement but they fixed the garage door when we used it.

3 years ago

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George / Susanne Bluffton, SC

Seems like a reputable company. I call them and they send a repair person to the house and it gets done in a timely fashion.

3 years ago

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Rae Rossville, GA

My water heater stopped working and they were very responsive and prompt. He found the thermostat had gone out and replaced it.

3 years ago

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James Naples, FL

Because they take care of everything right away the problem is the people they hire don't finish the repairs my ice maker still don't work

3 years ago

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Len Dumont, NJ

My heating system was out for 3 weeks. Choice set a technician (Royalty HVAC) who misdiagnosed the cause of the heating malfunction. After the second visit the said the could not complete the job as it required vent cleaning (which was not true).Choice send a second company , Cool Heatings , and they were able to get my system running. I call choice almost every day to get a status update and got conflicting reports. I had trouble getting to speak to a supervisor and felt that my being without heat in the dead of winter was not a priority to the people from choice I spoke to.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 24th, 2022

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Verified Customer

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Sue Helmintaler Arlington, TX

they are great. they get the job taken care of in remarkable time, and the prices are great too. Wouldn't want to be without it.

3 years ago

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Verified Customer

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Linda Orlando, FL

Choice responds quickly. I had a plumbing issue and it was done quickly. They were here the next day for the refrigerator.

3 years ago

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Verified Customer

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Maureen Olney, MD

It seems to work very well. They were able to get someone to come out for the oven to repair it rather quickly. I always get answers right away.

3 years ago

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Ron Ringgold, GA

There are a limited number of people in my area the pick it up. It has nothing but difficult. I will finish my contact but I won’t have it next year. I was freezing for a weak without my heater waiting for someone to pick up the contract.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 22nd, 2022

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Verified Customer

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Stephanie Shreveport, LA

I think Choice is the top. They come right out. They seem to care about me. I think they are legit. The quality is real good.

3 years ago

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Srinivasa muralidhara

I expected a better coverage to repair the problems I encountered with my plumbing. I did not expect to pay $510 out if my pocket for a simple repair.

3 years ago Edited August 8, 2024

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Shirley A. Turner Greenville, TX

It's hard for the firm to find contractors close to my home. The last contractor did a good job and worked really hard to correct the issue at hand.

3 years ago

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Frank&sherryl Dokter

The services were great, after waiting three weeks for repair of refrigerator for a family of seven (5) children. Living out of a ice chest for three weeks is pretty rough when you go through a gallon of milk a day

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 18th, 2022

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Verified Customer

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Dennis Utz

Very quick response to my claim!! The repair person called me right afterwards and confirmed the date and time to visit.

3 years ago Edited April 1, 2024

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VALERIE BAILEY San Antonio, TX

My washer hasn't been repaired. I paid $65 to the vendor but they didn't get back in touch with me to repair it. They told me the part would come to my home. It has mot. I contacted Choice twice and have not heard back from you either.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 18th, 2022

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Verified Customer

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Larry Mileur Ooltewah, TN

CHW sent a very capable Heating and Air contractor out by the next day. They got my unit back up and running again in less than 2 hrs. Thank u CHW.

3 years ago

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Verified Customer

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Jean Stewart San Angelo, TX

Had someone out within 24 hours and was very efficient had furnace up and running in 15 minutes. Had part needed on his truck

3 years ago

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Lynne Braverman Pikesville, MD

Very satisfied with quick appointment scheduling and quick appointment for repair. Repairman showed up on time and repair was completed quickly

3 years ago Edited January 10, 2024

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Verified Customer

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"Miss Mary" Cheboygan, MI

relief to have a company that it covers so many of my household systems without having to ask for referrals or hours in the Yellow pages.

3 years ago

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Verified Customer

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huey hurst Toledo, OH

CALLED JAN 16th ABOUT MY COOK STOVE CANT USE ,SET UP APPOINTMENT GUY CAME OUT 2 WEEKS LATER NEVER SHOW'D UP AGAIN THEY SET UP ANOTHER DATE N FOR FEB 11th NO ONE SHOW'D I CALLED HE WAS IN CLEVELAND HE ONLY DOES TOLEDO ON SAT,I HAVE BEEN THROUGH HELL FOR A MONTH TRYING TO GET THIS TAKING CARE OF AND IM DONE WITH THIS COMPANY I WOULD NOT RECOMMEND TO ANYONE

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 17th, 2022

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Verified Customer

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Linda Daphne, AL

It's very hard to get in touch with someone and then when you do make a claim it takes way too long to get a response. The customer service is terrible. Two times my washing machine went out so I called in and it took two weeks to get someone out here. Then the next time I had a plumbing issue and I called and I have yet to see a plumber. I never had any response at all.

3 years ago

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Verified Customer

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Kathy Las Vegas, NV

They complete the service and everything is working properly. They get right on the thing they don't put it off and everything goes smoothly.

3 years ago

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Clint Ennis, TX

Great customer service. I used my warranty a month ago to get new heating system but for some reason I have the top plan and it was gonna still cost me three thousand dollars out of pocket so I neglected to use it.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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Sam Willberg Abilene, TX

My breakdown was normal wear and tear. I felt like your company was trying to shirk its responsibility as stated in the contract. I will not recommend you to others if asked and I will let my realtor know the same.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 2nd, 2022

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Verified Customer

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dennard Oviedo, FL

when assigning vendor it was done within 24 hours. Service personnel was courteous and ver professional. The work was completed in a timely manner

3 years ago

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Fulton Knoxville, TN

needed a plumber they sent one out and I paid the fee. The end result was that the problem wasn't fixed because Choice refused to. Then they wanted a copy of my inspection. My inspection was not required to purchase this house.

3 years ago

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Robert Valaski West Chicago, IL

My kitchen faucet handle fell off from old age. The claims reviewer said I "abused" it and that's why it broke, which is crazy! They wouldn't pay for a new one because they said they don't cover breakage from old age. So what's the point of this policy then?

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 3rd, 2022

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Salim Virjee Houston, TX

I got high blood pressure after joining this company. There customers relationship is extremely BAD. They lie a lot and it is not a reputable company. They are very good at giving there customers A RUN AROUND. They are so crooked company that they tell me if you cancel the membership you NOT GET THE MONEY FOR YOUR DISHWASHER WHICH WE COULD NOT FIX. What do you have to say about this company?

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 3rd, 2022

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Verified Customer

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srini aiyer Glen Allen, VA

Good customer service,quick response time and value for money.i switched from another provider and Choice is real value for money

3 years ago

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Katie Lynch Pagani Chicago, IL

I've used the service once and it was great. The furnace went out and within hours a tech was on site and repair was completed.

3 years ago

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Donald Flanders Sneads Ferry, NC

Gentleman was friendly, knowledgeable and efficient. He was able to diagnose the problem quickly and ordered the new part.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 2nd, 2022

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Tracie Mefford Saint Matthews, SC

They suck!! They refuse to allow the technician they first sent to me to be my technician. They continue to deduct money from my checking account on the 14th of the month after I have repeatedly told them I don't get paid until the 16th of the month. I am in the process of finding another company . Also they raised the copay from $65 to $85 without any notification.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 27th, 2022

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Verified Customer

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Trevan Ian Bowman Milton, FL

The microwave that is in need of replacement is a OVER RANGE MOUNT unit that is built into the cabinet. The Choice Home Warranty lady argued with me telling me it is a countertop model. A) It was built into the cabinet when the house was built and B) Countertop models don't have lights and fans built into the underside of them for use OVER THE RANGE! I will very gladly share my experience with everyone that I can. If this is what I can expect from this company, I can't wait for my contract of "service" to end.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 27th, 2022

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Verified Customer

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Cathie Harrison Saint George, UT

They contacted the service provider and had an appointment set for me. They then e-mailed me the information so I was able to plan my day.

3 years ago

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Robert Deschner Tallahassee, FL

At least once a week I receive a email trying to get me to sign up...I ALREADY AM COVERED BY CHOICE HOME WARRANTY!!! CAN YOU PLEASE S T O P Sending these Emails Solicitations .

3 years ago

Reply from Choice Home Warranty

We apologize for the inconvenience this may have caused you. We have sent an expedited request to our I.T. Department to place your information on our do not call/do not email list.

Jan. 26th, 2022

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Stephanie M Ponder Kenner, LA

They go above and beyond. Had a different company in the past and they were fine, but the price doubled in three years.

3 years ago

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Lindsey Gibson Bellemont, AZ

The online form was super easy to use. They were also quick to respond and they just made getting home repairs stress free.

3 years ago

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Jim Triompo Cary, NC

Read the contract carefully and not what the sales person explains regarding claims. They do not replace items or offer "Fair Market Value". They offer less than wholesale price and determine where you need to purchase replacements.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Verified Customer

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Merlin Gilyot New Orleans, LA

The service has been very good and the contract has been honored better than other home warranty companies I've used in the past.

3 years ago

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Verified Customer

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Linda Hale Hot Springs National Park, AR

We purchased CHW for 7 years. Fortunately, we have only had to use them once and their customer service was friendly and prompt.

3 years ago

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