Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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verin nesbitt-wescott Jonesboro, GA

The technician was courteous, knowledgeable and worked fast to complete the task with the refrigerator. The respond time with the reimbursement for the refrigerator acceptance email was fast, less than 24 hrs! Still on the lookout for the reimbursement email. Refrigerators are not cheap trying to get them while they’re still on sale . I hope! Other than that I would say services good! Thank you choice!

1 year ago

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Craig Guice Houston, TX

First I want to thank K6 Cooling for coming out and fixing my ac unit. He was very courteous, prompt, and very professional. He got the part that was needed the very next day. And when he got it he came right over the next day and took care of it. I would highly recommend Keegan and his company to my family and friends.

1 year ago

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John Kyees Columbus, OH

They did a nice job and came back even when I was wrong in assuming the furnace was still not working. The room in question was a gymnasium and it took a long time to warm up so we assumed that when they left and it wasn't warming reasonably quickly that it hadn't been fixed. However, over the course of two days it began to warm appropriately.

1 year ago

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Laveda Clarke Alice Springs, NT

Choice provides outstanding customer service and making a claim is extremely easy. I've been a member for several years now and never been disappointed. They companies they work with are very professional. I definitely recommend them for your home care.

1 year ago

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Dorothy Cooper Los Angeles, CA

No l haven had Choice Home Warranty, but the service I do have came with the house and I had to find my own person to do all the repairs and then pay it myself and then I’ll send them the list of everything and then wait for my money and that was really stressful for me because , I’m here in the town. It’s just so much easier with choice warranty. They have the people all I have to do is make money payments. I’ll pay it. Are you the pay one year and they and just called him and let them know his problem is they come out and fix it. It takes all the stress away.

1 year ago

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Donna Ballwin, MO

My daughter arranged this service for me and I didn't know what it covered. Over the year, I called on them twice and both times they helped me with repairs, The first time I didn't know they could have helped me and I needlessly spent way too much money to have my garage door opener replaced.

1 year ago

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Gary F

They are very easy to deal with. Very efficient and helpful when you contact them with a need for repair. Always assign a company and technician within 1 day. The companies they deal with have all been good and efficient in their fields. I have been with choice for over 6 years and am very satisfied.

1 year ago Edited January 10, 2024

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Clayton Abernathy Oklahoma City, OK

Since I can only evaluate my opinion based on the information on website and the enrollment of my warranty. The website was easy to navigate and there was good information. The monthly cost is better than the one I had previously. However, the price of a home visit is more. I was impressed by the extent of the coverage. Much more than the previous warranty. The enrollment was easy and the real evaluation will come with the first customer service call.

1 year ago

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Vincent Hill

The home warranty has paid for itself with the replacement of our garage disposal, and the repair of the ice maker on our refrigerator. Excellent service with very prompt response and follow-up. Extremely happy with our decision to purchase a home warranty through Choice Home Warranty. Peace of mind.

1 year ago Edited January 10, 2024

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Bob P Atlanta, GA

Technician arrived on day scheduled--although a few days after call for help that for a critical problem like heat or water and not a broken washing machine could have been an issue--found the problem with a diagnostic test, had the replacement part in his truck, and fixed the washer quickly.

1 year ago

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Jackie Meyers Garland, TX

Technician arrived right in time. Got to work immediately. Had the heater up and running in a reasonable amount of time. Let me know exactly what was wrong and that todays fix was temporary until he could get new coils to replace our bad ones.

1 year ago

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Debbie Sutz Calabasas, CA

Choice is unlike any other home warranty company I have ever dealt with and, as a real estate broker, I have dealt with many. They are FAST, professional and easy easy to work with. I am so deeply grateful to have my clients be HAPPY working with a warranty company like Choice!!!!!

1 year ago

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DameDollars St Louis, MO

I think is a great home warranty company to have. Each time an item broke in my house and I reached out to them, the were prompt about getting me a technician scheduled to come and diagnose the problem. They were quick to get it fixed and they even get back with you to make sure I was satisfied with the services I received.

1 year ago

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Dale Letson St Louis, MO

Choice H W Has always been helpful and understanding as to my problems and willing to help in any way they could. They have never told me NO !! They have always taken care of my problems as promptly as they could. I would recommend them to anyone

1 year ago

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L.C.G. Mauldin, SC

I like the peace of mind with having a home warranty. I've had CHW for many years and have used this warranty quite a bit. I've had a dishwasher, dryer, washing machine, stove and garage door motor replaced. The customer service is ALWAYS EXCELLENT!

1 year ago

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Constance Brown Kansas City, MO

The technician seemed thorough and very pleasant. I dislike the length of time it is taking to repair my machine. The parts when ordered I asked to send them to my work but he wouldn't do that. Instead they were delivered and put on my front door step in plain view of everyone. I was supposed to be mailed a water pump and a belt. All I got was the water pump. I have mobility issues and it is hard for me to lug my clothes to the laundry mat, so this has really put me out. Not happy with that.

1 year ago

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Myeisha Indianapolis, IN

After a bad experience with speaking to someone at Choice Home Warranty, I decided to call right back in hopes of getting someone else, which I did, Rob. Rob was amazing with answering my questions and working hard to find me the best rate. He was able to beat the quote I was given from Liberty Home Guard, and I am happy with my experience.

1 year ago

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Gary Cline and Sharon Hoyt North Las Vegas, NV

We have been with Choice Home Warranty for almost 3 years and are very please. We can either request service on line or my phone. Either method results in a prompt response with a technician scheduled to come and fix the problem. Whether garbage disposal, ice maker, microwave, air conditioning or plumbing, we have received excellent service.

1 year ago

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Laura Amsbury Monmouth, OR

Choice Warranty has, for the most part, received our claims and processed them within a couple days....having someone able to come out and fix/diagnose the problem is another thing. Often times, Choice Home Warranty does NOT know how far come of the repair companies/individuals are to our home; and therefore, they cannot fulfill the order within 48 hours. Sometimes it has been up to 2 weeks, which is not acceptable. Choice warranty has to do better by their customers with this issue.

1 year ago

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Phillip And Kathleen Saint Paul, MN

I like that they have fairly prompt responses. I don't like that they *don't* reimburse for costs of installation (of dishwasher) or hauling away. Also I don't like that don't offer comparable replacement appliances to those that have ceased to function, but rather a stipend toward replacement. I have also not been too impressed with the caliber of technicians on some of the service calls - for our dishwasher, the technician diagnosed over the phone (thinking it was a drain pump) and our new dishwasher still failed to drain. Turns out it was a clogged hose - something that would've saved us the cost of replacement - with an inferior dishwasher, by the way (new one is much louder and handles cheaply).

1 year ago

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Penny Barnhart Jacksonville, FL

Very professional, answered all my questions and gave me a lot better deal for the same coverage and a lower Service call fee than the other warranty companies I have dealt with in the past. I would Highly recommend Choice Home Warranty

1 year ago

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Leslie Gordon McDonough, GA

Choice Home Warranty sends professional help right away. They have never let me down. They care about the needs of my home and resolve issues in a timely professional manner. Having them by my side when life happens is a must.

1 year ago

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Andre Blount Houston, TX

I had the pleasure to speak to Mr. Cortney J. He was very knowledgeable and able to help me identify my needs. A family member referred me and Mr. J's expertise and helpfulness did not disappoint. I am completely satisfied with the help I received today.

1 year ago

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David Visser NC

I like that we could pre-pay for our services, and the rates and service fees were fixed for the life of the agreement. For the most part, the technicians that supported our claims thus far were professional and knowledgeable.

1 year ago

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Tabitha Cannon Knoxville, TN

Rose Plumbing in Knoxville did an amazing job. It was something very simple on how to fix it, but he did not make me feel stupid about how it was fixed. He showed me a couple of things to do in the future if the garbage disposal messed up again. Who knew that they have reset buttons :)

1 year ago

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Omobolaji Adeyanju Katy, TX

Company's customer care is easily accessible, I am never kept on hold for long on any call. Process of filing claim is smooth and service is provided in a couple of days. I have never had to pay more the standard required fees. I would say it is worth my money and would recommend to other home owners as well.

1 year ago

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Cory Salt Lake City, UT

Seemed like Zach J came on a little strong but I’ve been looking for a home warranty for a while I’m getting to the point in my age I don’t want to be fixing waterlines or whatever he made me one fantastic deal that I don’t think I could’ve passed up so I went with it I hope this turns out to be the best bargain that I have purchased in a while I will do my best to send customers to Zack J I appreciate everything he done

1 year ago

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Sandra McCorkle Waxhaw, NC

I filed the claim on Friday night and Patrick M with McSwain Garage Doors out of, NC, called early Monday morning and was at my home before 10:00 am. He found the problem with my garage door failing to open in minutes. He was very professional, friendly and I would recommend him to anyone that has garage door problems.

1 year ago

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terry badgett St Louis, MO

Excellent customer service! I didn't realize if you have multiple issues with one system (plumbing) it should all be under one claim, I thought each claim was separate. I contacted customer service, she cancelled first claim and set up another to include all of my plumbing issues under one claim - one service call charge!

1 year ago Edited January 10, 2024

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Judy White Detroit, MI

After speaking to Latasha W today, I have decided to sign up for Choice Home Warranty. She was very transparent and answered all of my questions. She made me feel comfortable. I will be canceling my warranty with American Home Shield effective immediately! Thanks for a positive experience.

1 year ago

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Dan H League City, TX

Our older clothes washer began to not let in COLD water, for the rinse cycle. There's a part in there which allows the water flow, one path cold one for hot. This part is does it's work to allow the water to flow in. Our repair person diligently pursued the part, got it, and installed it quickly. Great!

1 year ago

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Jeff Swenson Maricopa, AZ

Our kitchen faucet started leaking and needed to be replaced. The technician was very nice and professional. Only thing I didn’t like was the replacement faucet was not the same type as the one being replaced (ours was a high arc the new one was not). The contract states replacement will be builder grade not a direct replacement for what you have so it is what it is.

1 year ago

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pat lawlor

This and the time before this turned out to be the best service I have received. The companies sent out to fix my appliances were well know and reputable companies. Their service men were friendly and we’re able to fix the problems with only one visit.

1 year ago

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Clarissa E Cannion Newport News, VA

The Technician arrived at the early part of the time range communicated when we requested service. Along with being personable and positive with a can-do attitude, he was extremely knowledgeable about HVAC systems and processes. The lack of heat in our home was resolved expeditiously.

1 year ago

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Choice Home Warranty Smyrna, GA

The Marketing representative Maurice R is on top of his game ! He gave me numerous options, asked me the right questions to help me decide on Plan coverage. Offered me future savings. This was my first experience with Choice Home Warranty and I trust the beginning of a good business relationship.

1 year ago

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Lenora Coleman Dallas, TX

For some reason, the company did not have me on the schedule on Monda. Since they did not arrive as scheduled, I called, and they scheduled me for the next day. After an hour (running the snake) I was able to use my kitchen sink, washer, and toilet.

1 year ago

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Cheryl Hart Upper Marlboro, MD

My experience with CHW has always been a rewarding and effortless experience. You contact them, state the problem and within a few minutes they have a contractor that’s willing to come to your residence and check out the problem. Contractors are always professional,

1 year ago

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Michael Brown Stockbridge, GA

Having two policies and submitting a claim via computer for one property and inadvertently the claim was sent in for the wrong /other property. Tech arrived at the property and I had to give him the address of where the problem was. Tech arrived and diagnosed the issue. Submitted the claim and it was denied. Tried to explain to service department and was made to feel like I was trying to get away with something. It was simply an honest mistake. Had to file a new claim and now have to wait on another technician to rediagnose the problem and start over. Another $65.00 and maybe another claim to be submitted. Was wondering why the diagnosed that was written for the problem cannot be used vs having to start the process all over. I Understand you have procedures but although the tech went to the address in the system I was able to speak with him and provide the correct address. He came to the home where the problem was, but because it was under the policy number of the other property I don't understand. It makes sense to me yet I am being put through the ringer to have the issue addressed. I am not happy.

1 year ago

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MICHAEL LOTT Winder, GA

From the beginning, choosing Choice Home Warranty has been awesome. From the sales staff working with us to get the plan we needed and to our first claim. The technician who came to our home was polite, knowledgeable and quick to get our need resolved.

1 year ago

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Mike Hayes Baltimore, MD

The contractor you guys hired was very helpful and super informative and he deserves all the credit. I believe his company was called Infinite Electric. Also thanks for the quick scheduling. I will keep this warranty forever if this customer service stays this great!

1 year ago

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Gary Snyder Phoenix, AZ

I have a problem with your company not wanting to replace an item until all options have been exhausted even though the item is 17 years old. We went through this with our dishwasher. It took over a month and many visits from the tech replacing items trying to get the dishwasher to work right. Then he finally reach a point where they didn't make a part anymore and it had to be replaced anyways. I think you put homeowners through a lot of stress and the tech's as well when you do this. I believe it would be less expensive if something is over 15 years old to just replace it. We could have gone this route with our garage door as well, but I don't need the stress of having to wait two weeks for parts and then if it doesn't work , wait another two weeks for more parts and then find out it can't be fixed. I just had the company replace it at my expense, now I'm wondering why I have your service at all. Maybe you should rethink some of your policies and take better care of the customer.

1 year ago

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Robert mattison Litchfield Park, AZ

Phone call. Talked to representative and understand what he was saying. Clear English. Stated my problem. Was solved in 2 days no problem. Very professional. Company that came out on time very polite. Problem solved in 30 minutes. Thank you so much. So glad I made the switch to CHOICE

1 year ago

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Ronald Moldenhauer Charlotte, NC

The tech that came out to repair my washer was outstanding. Polite, on time, and he was extremely sharp on the issue at hand. He really knew his trade, and I would have him come back again. Outstanding, a credit to your company. Don't lose him!

1 year ago

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Lawren Long Clinton, MS

You never know how important warranties are until something happens. My garbage disposal went out, called it in, and they had Down South Plumbing out the next day. He gave me some very useful tips to keep in mind too. Quick and easy!

1 year ago

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Brian Wenner Saint Paul, MN

Submitted a claim for a dryer. The repair team came out which took about 10 days which I understand. They found the dryer to be not fixable, so the replacement option was initiated. The amount was low, so I discussed it with a claim representative, and we received a little bit more, but still well below what the actual replacement is. The biggest issue I have now is that the e-gift card is the only option and the process to issue it is two to three weeks. This whole process is turning into a six-week affair and we are without a dryer. I am disappointed this process is taking this long and feel you could improve on this service.

1 year ago

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Connie Walling Villa Park, IL

The company is great but they need to have a emergency person for every warranty, like are furnace wasn't working right and it was cold I called Friday at 12.00 and no one contacted me until Sunday to set my appointment until Tuesday. The company sent to fix my furnace was AM to PM heating and cooling the guys name was Paul he was very nice and he new what he was doing. It's just ashame they couldn't of got someone sooner to check my furnace out and it was cold that weekend. But over all they fixed my furnace and it's working now.

1 year ago

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Harriet Pinchouck Ocala, FL

I was left with the idea that my issue was covered. I later got an email stating it isn’t covered under my contract and I could appeal if I wanted to. The parts have a 10 year warranty. But the issue was that it wasn’t due to normal wear and tear. I didn’t know what to do. I finally called the office and asked for the technician’s note be read to me, in case I had to call someone else. She said that the parts are covered but there are additional fees to get the warranteed parts, etc. I told her that was fine and to get the parts, and they will install them. It’s too bad the email said nothing about this. Would have been nice if this option was offered in the email. Now everything will be done.

1 year ago Edited June 5, 2023

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David Bloomer Lewisville, TX

We now have the VIP package for our plan which saves us lots of money ! We also now have a claim’s manager to personally deal with on all of our claims ect. He was very professional,knowledgeable, personal, and helpful ! Great experience !!!!!

1 year ago

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Scottie Lenard Wilson Clarksville, TN

Once I filed my claim for my HVAC system a technician was out the next. He found the problem and it did take them some time to report the information back to Choice but after that they installed the part the same day. I was extremely satisfied.

1 year ago

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John Smith Brandon, MS

I've been with them for a long time now and I've had use their Services several time. They have been very helpful in getting Contractors to take care of my problems. Been with other Home Warranty Programs and Choce is the best in meeting my needs. I highly reccomend them

1 year ago

Choice Home Warranty Reviews