Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Loretta

I had a frustrating experience with the service. The technician misdiagnosed my dryer issue multiple times and blamed it on the gas company, which turned out to be incorrect. Additionally, I've been waiting a month for my hot water heater replacement after using my warranty, and the company took my money without completing the job. Overall, very disappointing service.

1 year ago

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Gary

I had mixed experiences with the service. Initially, I faced delays in getting coverage in my area, which took days to resolve. However, when I did use it, the results were positive, especially on the second attempt. I appreciated the quick resolution of a scheduling conflict, but I was disappointed with the long wait for warranty service when I needed a plumber.

1 year ago

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David

I just changed my home warranty to this company since I was emailed no less than 10 times a day saying how wonderful you are. Thats a lie. First time I call you all say you will not warranty my AC. Tech came out and said the fuse was blown!!! He replaced and charged the freon with 2lbs and stated it really didn't even need freon. After service, compressor made terrible noise when it used to be quiet. Now I have a $3500 bill at no fault of mine.

1 year ago

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DG72

They pay the small claims, but they figure out a way to not pay the big ones. I have had this happen a 3 times between my ac and heating system. One time they told me that I must have done something to break the outside fan for my ac. Not that the ac fan was over 15 years old.

1 year ago Edited January 6, 2026

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Thomas

Absolutely the worst company I have ever dealt with. They lie, misrepresent their products, do not have a good reputation with service providers. They push for you to pay for the service and they will “reimburse” like a fool I took them at their word and got stuck with an $18,500 bill. At first they told me they would only cover $5,000, but when it came to pay they changed it to $1500. Total fraudulent company, looking at legal options. Stay away, if you are buying a house that come with Choice Home Warranty…make sure they get a different provider.

1 year ago

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Lynn

Disliked the length it took to get a service man out to my house. The service man was very knowledgeable, polite and courteous

1 year ago

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Dilmurat Sulayman

Called for an electric outlet service. The technician came on time and fixed the issue very professionally. I’m very satisfied.

1 year ago

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Samantha Davila

Most of my claims have been at least partially covered, and a couple have been totally covered. Saved me about 5,000 dollars in A/C replacement!

1 year ago

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Jennifer A Tellez

I love the timeliness of Choice Warranty sending out great services and workmanship of the companies is above and beyond excellent.

1 year ago

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Donna Lyle

They did an amazing job my washer and my dryer are working perfect now and I am so happy with your services and with the gentleman that you sent

1 year ago

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Roderick

Was never a home warranty person but now I’m a believer. It can take sometime for the claim to be fulfilled but the overall process is worth it.

1 year ago

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H Crabtree

Claims are processed quickly. It usually takes 2-3 days for a technician to come to your house. The technicians are reliable and do good work.

1 year ago

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Sandra

I've had great experiences with Choice Warranty. Their customer support has consistently been excellent. Recently, I had a washing machine issue, and the technician was very helpful, providing valuable information. I've also used them for a refrigerator repair and was very satisfied. Overall, Choice has outperformed other warranty companies I've tried.

1 year ago Edited April 30, 2025

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Mark

My refrigerator has been leaking for six months. Home warranty has sent people out three different times to fix it, and it is still leaking. One time it took them over two months to get someone to come out and fix it. Choice Home Warranty. They kept giving me the runaround and finally asked me to find my own repair person because they couldn’t get someone out quickly.

1 year ago

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David

Denied claims that should have been approved. The contact person was no help. Approved claims take months to receive payment. Takes days to find a contractor for us, then we have to find our own contractor and go through a lengthy approval process for them. We have to pay the contractor and wait to be reimbursed for a ridiculous amount of time!

1 year ago

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Mallorie

Not a good service! It's hard to get an actual person on the phone when you need to. They make promises and don't keep them. I can't recommend them. Most of the service techs they send out are nice enough, but the operators you speak to when you call say anything to keep you as a customer, but don't make good on those promises.

1 year ago

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Verified Customer

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Sam Hijleh

Great service, reasonably priced and they work with you until claim is serviced and closed! It’s been a great experience for me so far

1 year ago

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Joney

Takes to long to be serviced.i have two claims opened and neither one has been fixed yet.one it's been two weeks ,icemaker,the other parts were put in today and it's still not fixed.

1 year ago

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Verified Customer

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Walter

Choice home warranty is well worth the price, if you happen to buy a older home with older appliances, roof, etc they have you covered

1 year ago

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Anthony

I had a mixed experience. They were quick to respond when my dishwasher broke and provided a replacement. However, I faced disappointment when they denied my claim for changing a floodlight bulb, resulting in a loss for me. Overall, responsive service but inconsistent claim handling.

1 year ago

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Bruce

I had mixed experiences with customer support. They respond quickly and keep me updated, which I appreciate. However, my recent warranty claim was disappointing; I felt I had to fight for a fair reimbursement after a costly replacement. Overall, while the service is prompt, the support could improve.

1 year ago

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Marecia

I've had multiple issues with my appliances and the service has been disappointing. They haven't fulfilled their promises, and after several visits, I'm still facing problems. They keep claiming certain repairs aren't covered, which leads to additional charges. I'm frustrated with the lack of resolution and transparency regarding my warranty.

1 year ago

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Joannericard

I was told that Choice was different from other home warranty companies. So far Choice is better than dealing with Cinch who I cancelled.

1 year ago Edited February 11, 2026

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Nittaya

I had a frustrating experience with customer service. My fridge leak was fixed, but dirty water still comes through. The technician didn't address the noisy microwave fan, and I felt ignored when I raised the issue. My oven was repaired multiple times without resolving the problem, and now my boiler isn't working. Communication has been poor, and I'm left unsatisfied with the service.

1 year ago

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Verified Customer

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Donald

I had high hopes when switching to Choice after a bad experience with American Home Shield regarding my pool heater. Unfortunately, I faced similar issues with coverage for my heat pump. I regret signing a long contract without reading the fine print. Now, I'm exploring options to cancel my membership and wondering about the fees involved. Disappointed.

1 year ago

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Verified Customer

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C99x

Had a water heater go out. CHW was great getting it fixed for me. Turn around 3mo later the new tank is leaking. Put in a claim. Paid 100 for my service call only to find out a warranty job is going to end up being $650. Apparently my previous installer didn't even update the breaker to accommodate the new appliance, nor did he even tell me about it. Had to find out the hard way when the appliance didn't even work after he left. Was a big mess and still is. Be careful. CHW is great for some things but absolutely will not cover others even when it deals with whatever system is being replaced.

1 year ago

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Verified Customer

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James

My Septic company notified me that my tanks needed to be pumped. Choice Home required I pay an additional fee to have a second opinion which I did. They then approved the pumpout and I had to pay $325. I paid extra to have our septic system covered, but the additional $425 I had to pay doesn't seem to sit right with us. It costs $500 for a pumpout, so where am I saving money by purchasing a warranty? We will not be renewing!

1 year ago

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Verified Customer

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Aura

CHW handled my claim in a expert manner; their staff was responsive and appropriately answered all my questions. Overall the service was amazing!

1 year ago

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Candyce Underwood

My A/C unit went out; long story short, they denied my claim because the refrigerant coil was rusty and stated it was a pre-existing condition. I explained that rust is a normal occurring process in an older unit and out of my control but they still denied my claim. You'd think that they would at least cover a portion of it, $10,000 for my new unit when I thought I was covered by the so-called 'best warranty company in the business '. I may have to rethink my options with staying with this company.

1 year ago

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Verified Customer

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Lynn Davis

Service technician was excellent However, getting approval for repairs took longer than convenient. i was without water for two days and hot water for another day

1 year ago

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Mary Eileen Burke

On the whole I've been satisfied.I did have an occasion with one of my appliances that took months before it was resolved. It finally was replace

1 year ago

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Donna Battisti

Worst company ever! Total waste of money. Takes days to hear back from them. Total run around to cover claim. When you do need service for something, it's not covered! I have a few more months to go and when my contract runs out. I am done with them forever! Warning SAVE YOUR MONEY do not go With Choice Home Warranty!! The worst customer service. They do not use the best contractors.

1 year ago

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Verified Customer

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Ellis

What I like about Choice Home Warranty is the customer service it provides, coverage of my appliance and expertise of the repair service provided.

1 year ago

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Verified Customer

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Andy

Compared to AHS the amount offered to replace items is relatively low. The technician was excellent and I’m happy with the service.

1 year ago

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Verified Customer

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Howard

Much improved service and communication. My last two claims have been quickly and professionally completed. I am a Happy customer at this point.

1 year ago

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Verified Customer

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Ken Murry

Great speedy service on our last call. Technician came out for our AC and he was very good. Polite, professional and knowledgeable.

1 year ago

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Verified Customer

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Jacqulyn Nixon

Everything went well and I am happy with my new water heater, the installer was very nice and respectful. Good job and well done

1 year ago

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Edelina

The contractor that service my washer. He was polite and was on time. For the first time ever, im satisfied with the service provided

1 year ago Edited January 7, 2026

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Verified Customer

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Darrell

It took way too long to get a technician. I ended up paying for one myself, he determined that the repair by your previous technician, about 20 months ago was wired improperly and was the source of my issues including the super high electric bills that I was getting

1 year ago

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Stephanie White

I dislike the amount of time it takes to get service. I did not sign up for this program so that I could find my own contractor. I was assured by your sales team that there were many, many contractors in my area. This was the biggest lie of all. The closest is about 1 1/2 hours away. Not really a happy customer.

1 year ago

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Toni

The plumber came, said he could not open my drain. I pd the $75 and had another plumber come a few days later,. He opened the drain and charged me $350. I spoke to Tania and she said she would send me an email to attach my bill to and would refund me $165. I have not heard from her, maybe she got busy.

1 year ago

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Verified Customer

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Twila Hopkins

My furnace went out and after submitting my claim to Choice Home Warranty, the contractor came out the same day and filed the furnace! Outstanding!!

1 year ago

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Kathryn

I an truly happy with Home Choice Warranty. I appreciate, their customer service and how quickly they respond to service calls.

1 year ago

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Anthony and Dianne Marchegiani

On time, very informative explained what the problem was, and that it might take some time to resolve he told me what to do and it seems like its working.

1 year ago Edited July 9, 2025

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Krystal

It was quick and easy to schedule a service call, and I was able to follow up and change the appointment given to me when needed.

1 year ago

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Verified Customer

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Barbara

Choice responded to my request quickly and worked out an issue with a service worker that was used. Great support and customer service.

1 year ago

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Nick

They took a long time to assign a contractor to my claim. I did observe that the contractor did not due a complete in investigation. When choice warranty assigned another contractor, he was located 1 5 hous away a d refuse to come unless he had more business in my area, when I called choice warranty on why they assigned a contractor so far away they replied he was the first one to answer the call for service. That told me that you don't hire quality contractors.

1 year ago

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Ivonne Gonzalez and Joaquin Gonzalez Senior

I'm very happy with Choice Home Warranty. They take care of my claims very fast. I would highly recommend them to everyone.

1 year ago

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Debra Monahan

I like that the repair man was here soon after I called... and on time. He has fixed other things here before, including this same washer.

1 year ago

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Benjamin Rabinowitz

I had a water heater go out. They came over and tried to fix it but that same night it went out again. The technician said he needed to be replaced. It was taking too long so I had to pay for a new water heater aside from the warranty. So Choice warranty never came through for me. Extremely disappointed and so I canceled my Choice Home Warranty!

1 year ago

Choice Home Warranty Reviews