Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Peter Flynn

My claim supervisor Mrs. Thomas was a great mediator on my last claim. I would not even consider another home warranty co.

1 year ago

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Andrew

I think it is worth having the peace of mind knowing that I'm going to be covered in case something happens and I need the warranty for coverage

1 year ago

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Malal

I like their affordable premium, l like their immediate referral to proper service people and l love they stand behind their promise.

1 year ago

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Tom Martin

My experience with Choice has been they are very slow in obtaining a vendor to handle my problems. I’ve gone days without a critical service down. A toilet when house guests were on the way. I had to arrange for a plumber and that was very costly. I wasn’t offered a chance to go outside the Choice system until three days after the problem was reported

1 year ago

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Fonetta Askew

The workers got everything taken care of. Very nice, friendly guys. Explained everything to me. 5 star Well deserved 👏

1 year ago

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Tommy Kiggins

CHW did a fantastic job getting a tech out to assess my water heater on a Friday and then had it replaced the next Monday.

1 year ago

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Jenny

Yes, I pay $75 for a service call but the plumbers that are sent are horrible, can’t diagnose the issue and I’ve had to engage my own because the ones sent by Choice don’t know what they’re doing- but I’ve wasted money and time off work trying to use them.

1 year ago

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William Wiley

I’ve been waiting for 3 weeks for a part to come in to fix my tenant’s fridge. I had to buy her a replacement. Telling me that CHW is not an “emergency service” doesn’t address the needs of typical subscribers.

1 year ago

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Carlos Delgado

Technician was very professional, prompt and very knowledgeable. He explained all details and instructions very clearly. Thanks

1 year ago

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Venkat

The worst decision I ever made was to go with Choice. I will make sure to tell whoever I can to not go with Choice. The sales person mentioned that any claim will be assigned to a technician within 24 - 48 hours and I had to wait for more than 15 days and even after that there was no movement. Customer service is the worst. I cancelled my policy because I was so fed up.

1 year ago

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Patrick

Said my freezer would cost too much to fix so they would purchase me a new one. Cut a check $482.(that I'll have to wait 15-30 days for). Replacement cost is $800, and that's on sale. Make it make sense. Not the best Home Warranty company in my opinion! Patrick H

1 year ago

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Frederick

It’s very confusing trying to navigate business without confusing correspondence. Still going through challenging channels trying to eliminate confusion my dialogue is very difficult.

1 year ago

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Marcia

I love the fact that I but a claim in and get an appointment within a day or two and within a few days have someone to come and fix it

1 year ago

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Tom

The fact that you can file a claim through the Internet and you respond instantly, and the service rep gets back to you within two days at the most

1 year ago

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Iiasa Battle and Mendy Lee

I experienced a plumbing emergency and waited 4 days before a contractor was assigned.. I cancelled the claim, paid for another contractor to come out (arrived within 1hour) . Currently vetting other companies to provide a home warranty service that responds in a more timely manner. Also, had a claim for my washer and still waiting for payment to buy a new one (over a month)

1 year ago

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Verified Customer

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Rhonda Phillips

Honestly, I thought my warranty was not going to cover my garage door spring, but it did. So glad I finally decided to get this protection.

1 year ago

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Cherri Fune

I put in my appliance had quit working and the next day I had a call for a technician. He was fast and efficient and freindly.

1 year ago

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Robert Templeton

This last claim is not resolved and I do see the urgency from CHW to respond and resolve it. My dryer has been out for a week even though CHW had approved the repair parts but the vendor says he’s waiting on the part to be delivered to whom??? The parts store has the part, and still my dryer is broke

1 year ago

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Leatrice Roberts

Although it took 3 visits to get a new garbage disposal, it’s replaced with a comparable model and Kintex Plumbing did a great job.

1 year ago

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Mamaree

Choice Home Warranty looks for ways to not approve claims. I have purchased multiple home "warranty" coverages from them throughout the years, and recently, the denied claims are becoming more frequent. For example, although the wiring was intact, a claim for an oven control board was denied due to roach droppings on the board. Thousands of dollars have been spent on a multi-year contract, but Choice denied a claim that would have cost a couple of hundred dollars. Such decisions on claims makes one wonder if a home warranty is a good and practical investment.

1 year ago

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Verified Customer

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Ramon

The two times I file claim I have to cancel because they do not have providers in the area. One other time they send someone from Austin when we have the property in San Antonio, the electrician did not complete the job and place a follow up 3 weeks down the road, have to hire somebody else to fix the problem. Do not fall this company they are not good, same bad service like the other companies in this business.

1 year ago

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Verified Customer

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Phillip and Runae Gary

I like consistency of their excellency. I have used Choice Home Warranty for more than a decade and never had a problem.

1 year ago

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Linda Marrese

I am not sure we are spending our money wisely with this program. We had a garage door repair gut come out and did a little maintenance on our door only to turn around and give us a huge quote to update the door to good working order. My husband had to go out and fix the door after the guy left.

1 year ago

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mzerwinski

Response time is usually pretty good depending on the system but only fixing system issues if there is complete system failure is unacceptable. Especially a furnace in a home in Wisconsin.

1 year ago

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Verified Customer

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Greg

Easy access, quick service. Have used at least 4 times. Dollar amount for replacement appliance was only half the purchase price.

1 year ago

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Verified Customer

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Jennifer

Have had 2 claims in the last 2 years, they were handled. The only issue I have is how long it takes to find someone in my area who will do the work

1 year ago

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Gus

The worst approval rates. Many claims went unpaid. Examples: garage door, water heater, HVAC repairs, outside light fixture, and many others. You advertise that you cover these items, then make it an art to decline the claim and mark it as not covered. Then, you take credit for hooking me up with a freshman contractor out of college. Choice Warranty is not amazing at all. My mistake was buying the policy for 5 years and paying upfront. I don't recommend this rip-off company.

1 year ago

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Edward

Choice home warranty was very reliable and professional when they first serviced my washing machine then clear my clogged drain in my kitchen

1 year ago

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Caron

They helped me with my issue, quickly and my technician was excellent in his customer service and experience in his area. I was very pleased.

1 year ago

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Clayton

The warranty is worth it when it actually pays but most repairs are considered outside of coverage costing me the warranty AND out of pocket full price repairs. My HVAC was a large one and I had to find out from the assigned company after months of ignoring me for Choice denied the repair. I didn't receive an email as requested from review or even a call.

1 year ago

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Verified Customer

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Patrick

If there was a 0 stars I would have chosen it. This company is a rip off. Horrible service response. Took 2 weeks to get someone to look at my water heater that just needed replaced then still cost me over $400 out of pocket. Had a claim in for a dishwasher for 4 weeks and still hasn’t been looked at. Save your money and put it into a savings account.

1 year ago

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Laura

Every couple months my contracted Monthly premium is increased and auto w/drawn from my checking account. I don't see where or why an increase was assessed to my account.

1 year ago

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Verified Customer

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Judy

We love our contractor. He has taken care of business; and we have a new hvac unit. It was a pleasant experience working with Choice on this.

1 year ago

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Karen

I still have a dishwasher problem and no one has been sent here to help repair it. The option they keep giving me is to hire someone myself and then submit everything to choice warranty for reimbursement. That doesn't typically work

1 year ago

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Verified Customer

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Benjamin

Not only do I have choice or warranty for my personal residence, but I also have it for a number of condos that I own in Florida. I am extremely disappointed. Every time either I or one of my rentals has an issue somehow when the service rep calls the company they don’t approve it. It’s ridiculous. You can be sure and come the end of the year. I will cancel service for all eight properties.

1 year ago

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Brenda Rogers

The plumber was very neat and cleaned up after repairs. He also showed me how to keep the garbage disposal unclogged and clean.

1 year ago

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Rhonda Iverson

I've been waiting over 5 weeks for my oven to get fixed. Technician came and said the part was ordered and should be received in 4 to 5 days. Still no part 3 weeks later. So I guess we're not having thanksgiving dinner this year because you can't cook turkey and dressing without a stove. Your company needs someone to insure parts are ordered and delivered. I have never had a problem with choice until now and I'm not very pleased with the service I've received or not received until now.

1 year ago

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Verified Customer

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George and Anita Lauhoff

1 year ago

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Angela Glover

I have been having a horribly time with a recent recall that Choice approved at no cost. The service company requires choice to process a new ticket for the recall but it has been an act of congress to get it done. As such the service company had to cancel my scheduled service appointment's. I will be cancelling my account with Choice. You all are not reliable!

1 year ago

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Cheryl Melton

As soon as I submit my claim, I tend to get quick feedback and a follow up appointment with the appropriate vendor/repairserviceman.

1 year ago

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Michael Tolani

I purchased this service for a rental property. Just had an issue at the property and it was an easy to schedule a service person and all was fixed.

1 year ago

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Lewis Smit

Just getting way to expensive and not letting anyone know make promises that youall can't keep most of the techs are 85 dollar warriors don't want to work or diagnosis anything just reduiclis

1 year ago

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Verified Customer

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DAVID BYRON

My 24 year old AC unit broke down. The AC contractor told me that it couldn’t be repaired and needed to be replaced. Choice Home Warranty that the only thing they would cover was various defective parts in the 24 year old system. The contractor told me they couldn’t guarantee the repair. Terrible service! I would never recommend anyone to use Choice.

1 year ago

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Georgeann Price

We've had choice home warranty the last 4 years and are extremely pleased with the services they have helped us with. Thank you 😊

1 year ago

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Terrell

Very affordable and easy to communicate with. The quality of service is very good. I highly recommend Choice Home Warranty.

1 year ago

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Debra

I am very unhappy with Choice Home Warranty. I tried to get my microwave repaired or replaced for 5 months. Then they tell me that they wouldn't cover it after I paid out a total of $130 in service fees. So I had to order a new microwave & pay for it myself. I told them that I wanted to know how much I would get back if I cancelled the 14 months left on warranty for both of my homes. She told me I would get back $4!

1 year ago

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Verified Customer

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Shirey

Your customer service is rude. No one returns call. They didn't pay for my AC have me $450 or if 12,000. Blamed me when the company they outsourced to kept cancelling appointment & let me mom & I who are disabled to suffer in 90- 105 degrees weather. We were suffering. I went to work after being out on disability still sick where there is AC. What about my 87 y/o disabled had to be home in this heat that she got dehydrated. Couldn't cook. Had no appetite from the heat. Almost passed out. But who cares definitely not this company who was rude, inhumane, didn't care

1 year ago

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Verified Customer

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Randy

We've had three service calls and each time the tech came on time, if not early, and fixed the problem on the 1st visit. Website easy to use.

1 year ago

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Richard

I had a dishwasher that was wrongly diagnosed for the problem; Choice Home Warranty wouldn't allow a different diagnosis from a different repairman - they required that the original diagnosed problem be resolved first (with proof), before they would authorize the correct diagnosis. I spoke with someone in claims who said a leaking dishwasher would not be covered. I ended the contract.

1 year ago

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Verified Customer

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Nishit

Choice home warranty claim services are really good and very professional. Usually get the contractors scheduled to fix the issue in a day or so.

1 year ago Edited October 24, 2024

Choice Home Warranty Reviews