Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Christa

Recently I had to use my warranty when my heat stopped working. I received regular updates by email. But once I initiated my claim, it took more than a week for a technician to come out to my home. They had trouble finding someone to take on the job, and then I had to sit in the cold for a week.

2 years ago

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Verified Customer

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Darlene

The people that they have come out are not qualified. And I have an issue going now that is with supposedly a plumber, who just came out and got their money and I haven't seen them since. That's the way it goes. They need to get better people. They go with the cheapest to lower their cost and it's creating problems for them. It's just not right.

2 years ago

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Verified Customer

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Terence Orlando, FL

Roberto with C- Force did a great and timely job replacing our water heater. He gave us consistent updates and always communicated what he was doing.

2 years ago

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Venus M. (Vee) Belleview, FL

Used my account after 5 months on plumbing issues, placed a claim online Friday and had a plumber person by Monday. Great service so far!!

2 years ago

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Verified Customer

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Robert Columbus, OH

The techs who came were on time, pleasant, helpful, and cared about resolving my problem. They patiently answered all of my questions.

2 years ago

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Bryan

When you call for service, it seems like the selection of service providers that they use is very limited and so it's rather slow to get service. By the time the service people come out, it can sometimes be a week.

2 years ago

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Verified Customer

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Deborah Brown Woodstock, VA

Very disappointed! I submitted a claim on a Wednesday that my furnace wasn't working and I had no heat (in December with an elderly family member in the home). No technician came out until the following Tuesday! After several calls, all I heard was that I just had to wait. Almost a full week without heat! The tech that finally came out was wonderful but Choice was horrible! I've been a Choice customer for 12 years. Time to look elsewhere.

2 years ago

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Verified Customer

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Daniel Macon, GA

Very disappointed on the service I have not received. At least 3 appointments have been made and the technician has not called or shown up for the appointment. This is totally unacceptable. I have waited for the technician to show, have called on numerous occasions and the mailbox has been full. When I finally got through I left my number and requested that he would call back, needless to say he hasn't. Yes, I'm disappointed because I have patiently waited and my time is valuable and I'm not, repeat not getting the service that I expecting from CHOICE.

2 years ago

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Verified Customer

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Umathanumalya Madison, MS

Very good service I have been using the service for the past 15 years.I received excellent service on every calls I made.

2 years ago

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Verified Customer

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Kofi

For the past couple of months I have had issues with a few appliances in my house and Choice Home Warranty has been there for us through out.

2 years ago

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KIMBERLY & TINA CREAN Peoria, AZ

I had 2 incidents with my air conditioner this summer where it took WAY too long to get it fixed. I live in phoenix AZ and for us the air conditioner is VERY important. The first time they never got back to me at all and the 2nd time it took over 2 weeks to finish the repairs on our air conditioner. This is unacceptable. I will be switching to a new company, if only for the lower cost of my yearly warranty. Why pay twice as much when I don’t even get good accurate and timely service.

2 years ago

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Verified Customer

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Greg Kobe Arnold, MO

The company that fixed my toilet was excellent They were on time and did an excellent job. They left the job clean. I was very impressed.

2 years ago

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Verified Customer

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Sandra Ledda Clayville, NY

Choice Home Warranty were able to very quickly contact a qualified Heating/Plumbing Contractor to come to my home and repair the problem.

2 years ago

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James Brett Phoenix, AZ

I liked that choice home warranty was very efficient on approving my claim! Not impressed with the company I had to work with to complete the job!

2 years ago

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Verified Customer

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Doug Orlando, FL

They got the job done right and were on time and very polite. The company answered all questions and also cleaned up after the job.

2 years ago

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Rick Sutton Phoenix, AZ

Water Heater went out on a Thursday, called Choice got someone in the Philippine's I could not understand, got another person I could barely understand. Service Company wanted to come out on Monday - 5 days later. I explained I need Hot Water. They sent a tech (spoke only Spanish - I don't) out the next day. He said the Water was Leaking and his company would call Choice. Because of the Choice system of approving requests, I finally got the water heater installed 7 days later at a cost of $645 to me for installation. Did not install the same quality water heater. What Warranty?

2 years ago

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Verified Customer

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Mani & Akila Lewis Center, OH

My refrigerator issue isn't resolved but the status was changed to resolved in my login. I have called several times no use. My other issues were resolved without any issues hence giving 3 stars

2 years ago

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Verified Customer

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David Hagey Minneapolis, MN

Easy to set up the appt . Service provide friendly gave me good advice for the future. He was in and out in a short time.

2 years ago

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Verified Customer

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terrilynn ratzel

It took over 2 months to have a working refrigerator. Many phone calls between calling Sears and Choice. They didn’t reimburse me the full amount it cost to repair refrigerator. If a compressor is under warranty from manufacturer Choice won’t replace but it’s only under manufacturer warranty if Sears replaces and does the labor. Choice will only pay what they would pay their tech which was 1/2 of what Sears charges and no extra parts. So not recommending this company.

2 years ago

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Verified Customer

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Alan Haacke

I already told you everything. You scammed me. Never came to replace my water heater. I have tens of thousands in water damage because of you. I am in the process of filing complaints with the New Jersey Attorney general's office, the Utah Attorney general's office, the Better Buisness Burea, as well as others. I am submitting reviews on Yelp, Google reviews and others. And I will be suing you in court.

2 years ago Edited January 8, 2024

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Verified Customer

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Quincy Williams Carrollton, TX

It took 6 appointments to complete the repair to my A/C unit. 3 times i did not even receive a call that they we not going to make the appointment. The repair that was made was not checked and it burned up my breaker and they had to send someone to repair that. In fairness all of the repairmen that i met were very nice, but there is a lot to be desired if you are using EMS. Worst customer service i have ever had. I i couls give them a zero i would.

2 years ago

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Verified Customer

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Patricia New York, NY

Was given appts twice, contractor didn't show, or call to say he was not coming. Tried calling his cell phone, voice mail full. Sent SMS msg with my cell phone number. No response. Call customer service "NO HELP", wanted to reschedule again. I gave up and replace my water heater.

2 years ago

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Verified Customer

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Len Carver Versailles, MO

I made a claim 2 weeks ago and still have not had a repairperson/company call, nor have I had a call from this warranty company. Unfortunately, I paid upfront for a three-year contract so I am stuck. This last claim I ended up paying out of pocket and after reading through the reimbursement process and the reviews from others as to the difficulty in that process with the company, I decided to just eat that charge. I most definitely would not recommend this home warranty company.

2 years ago

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Verified Customer

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Jane Stevens Morgan Hill, CA

Horrible service!! Most claims denied or the service takes so long we have to go elsewhere for repair. After 10 weeks, 4 visits, my heater is finally fixed! The technician was the same each time and made no effort to find the problem. Then when he finally did, it took a month to get the part and install. We have been freezing in a very cold house.

2 years ago Edited January 17, 2024

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Verified Customer

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Hilda Carrillo

When I called, they were very quick, and I got the results of the appointment day really quick, even though it was through a holiday. The technician was great and knowledgeable, and he was very quick to find out what the problem was.

2 years ago Edited January 3, 2024

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Verified Customer

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Armen

We needed to have the washing machine fixed. They came and changed the board. It's great that they did it really fast. No problems, the technicians know what they're doing and it is done fast.

2 years ago Edited January 3, 2024

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Verified Customer

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Jacquelyne Hill Lumberton, NC

I very dissatisfied with CHW at this time, I had a claim to fix leak in my shower and the plumber came out and did not do good job. There was a continuous trickle of hot water that I was not able to turn off. The plumber said he would be back a month ago and he has yet to return, I called CHW about it and the rep rudely told me that the plumber was coming back and the plumber has NOT returned. So I called my own personal plumber in who fixed the trickle in one visit and caused my water bill not to go up. I'm not happy with CHW and I will not be a customer as soon as my year is. up with them.

2 years ago

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Verified Customer

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John

Worst home warranty company ever. They lure you in with low rates and claim they cover everything that their competitors cover. Absolutely not! we have a built-in microwave at home, and I verified that it would be covered by the warranty and three years into the warranty it went out. They said they would cover it after my Protest, but would only cover $200 because you could buy a new external microwave for $200. Be smarter than me and go with anyone but Choice Home Warranty.

2 years ago

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Anita Barber McDonough, GA

I didn’t like that choice chose to give me a crap faucet that didn’t match what I had or even looked similar to what I had then they told me if I didn’t like what they give I pay the difference and get what I wanted. So they make you use what they pick for the customer and it don’t look nothing like what you had

2 years ago Edited January 10, 2024

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Verified Customer

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Peter Gallo Queensbury, NY

I very much disliked that I have called you, texted you and emailed you, repeatedly that we needed 20 minutes to 30 minutes notification ahead of your technician's arrival in order for us to leave our work, go to our home and be there for your technician's appointment. The time window for your technician's appointment was between 8 am and 5 pm which I understand you need to do but it is very frustrating on your customer's end to miss work to sit at home waiting for the technician for nine hours. Very disappointing customer service by you. All we asked for was a phone call ahead. Pete Gallo

2 years ago

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Verified Customer

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Marjorie Short

Not happy with it at all! Needed a new furnace but said our old one was supposingly still under warranty! One place said it was another said it wasn't! Nobody could help us and Choice sure wasnt!!! Then our master bath shower was leaking and all they would pay was $148 that left almost $900 to pay. Furnace was $4000. Worst warranty ever! Wouldn't recommend them to my Worst enemy!

2 years ago

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Verified Customer

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Oscar Kenner, LA

So far they suck. I have been patiently waiting on their technicians to communicate a repair schedule with me. It has been over 2 months and my water heater still leaks and my cloths washing machine leaks out the bottom. All parts that were ordered on the washing g machine have arrived over a week ago and still NO COMMUNICATIONS!! WHAT THE HELL PEOPLE.??? RIGHT NOW CHOICE SUCKS!

2 years ago

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patti Goldschein Palm Coast, FL

I did not like the delay getting approved right away. I did like the service person, he was very nice and professional. He was very neat and left the are spotless.

2 years ago

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Verified Customer

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Samuel Harrisburg, PA

Take too long to find technicians if emergency. I understand that you are not an emergency company but there are times when a covered item ( sump pump) causes an emergency. Your specialists are not equipped to handle those situations. And when you ask them to get a supervisor there is never a supervisor around. The last time I had an issue with my sump pump it took almost two weeks to find someone. That was May of 2023. They said everything was fine. Now I have water in my basement. Not pleased at all.

2 years ago

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Verified Customer

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Bette Brandon, FL

I was very happy with the service and promptness of the technician. I will recommend Choice Home Warranty to everyone I know.

2 years ago

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Greg

They refused to do the repair. We'd like them to give us a call and honor the contract on the last item and either repair or replace our washing machine.

2 years ago Edited December 20, 2023

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Verified Customer

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Sharon

I am an elderly woman who currently had spine surgery. I opened my freezer door and the right side of the door fell on my foot. They are telling me my claim was denied because my freezer door was abused or misused. I do not have the strength to break my freezer door. I am retired and on a budget. I pay close to a thousand dollars a year and $85 for a tech to come out each time and to stay at the most five minutes. I believe I will take my business somewhere else.

2 years ago

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Verified Customer

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Barbara Wolowicz

One Star for Initial Call on Broken Washing Machine being put on Schedule right away and Very Nice Service Man arriving in four days to attempt repair-but Part Needed To Be Ordered! 4 Empty Stars for SECOND & THIRD NO SHOW/CANCELLATIONS (after waiting all day) ; FOIRTH Call ARRIVED AT NEXT DOOR NEIGHBOR INSTEAD OF MINE! FINALLY FIFTH ATTEMPT INVOLVED MGMT. HIRING PRIVATE COMPANY TO FIX WASING MACHINE. THIS WHOLE INCIDENT TOOK ONE MONTH!! Unbelievable!!

2 years ago

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Verified Customer

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Angie New York, NY

I was very satisfied with the service I received to help with my washing machine. It all worked out perfect and the price was reasonable.

2 years ago

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Michael

I used it three times. One, the A/C went out. Two, my oven and went out, and third was the dishwasher. They were courteous, responsive, and timely.

2 years ago

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Frank

They were very good when a claim was put in. It was on time and they took care of it, which was very good. I didn't have to fight.

2 years ago

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Linda

A couple of times I've had to use services, appointments were made almost immediately and the service that was provided was excellent.

2 years ago

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Tom

When I needed something repaired, I called. They sent someone out right away. They addressed the issue and it was taken care of.

2 years ago

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Myra

I told them that I have a pipe that's leaking and I asked them to please have someone come and fix it as soon as possible because I'm afraid the pipe is going to bust in my basement. If it busts in my basement, then my carpet and my fully furnished basement is going to flood and then that's going to cause more issues. I put in a claim since two or three weeks and they still haven't sent anyone over.

2 years ago

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Erich

Garbage disposal was leaking and I called them up. And the next day or two days, I had a new garbage disposal, all done.

2 years ago

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Jeffrey

I had a microwave that failed and they decided they could not fix it. They gave me a microwave that was nowhere near the value of mine, which was a very expensive microwave, and they only gave me less than 1/3 of the cost of my microwave.

2 years ago

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Alex American Fork, UT

Choice Warranty replaced my leaking water heater free of charge. I did have to pay for piping adjustments, which was stated in the contract , so that was ok.

2 years ago

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ABC DEFG Cave City, AR

This company's employees have done nothing but lie to me from day one. Customer service is deplorable. Even after I arranged a service technician that was one on their list, and setup an appt date they still didn't get the authorization to the tech for weeks and weeks, completely missing the appt I had set for 2 days after my initial call to him. Will not be renewing. Liars and argumentative.

2 years ago

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Verified Customer

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Rick Oliveros

Very quick & convenient to file a claim. The service providers of my last 2 claims responded promptly and resolved my issues in their first visit.

2 years ago

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Jack Magura Mesa, AZ

They were very response to our request and the service team they sent to take care of the problem was 1st class in every way.

2 years ago

Choice Home Warranty Reviews