Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Toya Terry Houston, TX

I have been a Choice customer for over a year and although I appreciate the service fee amount, I have had enough different claims to know now that many things are NOT covered by the service. Minor issues in a home system are covered but major faults are many times denied or placed back on the homeowner to carry the load. I wish Choice could be more comprehensive in their repairs. Also, it's up to the technicians if a system actually gets replaced, even if that same system (ie refrigerator) has failed multiple times. It is not up to Choice or the homeowner (customer) to come together determine that the system has failed multiple times. If this is the case, then Choice needs to send the same technician out each time to get a better all-over scope of the system.

2 years ago

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JEFFREY LACOUR Katy, TX

Wes called me and asked me to explain the problem and he told me that there was a rest button in my garage that would fix the issue. I eventually found it and thanks to WES I saved $65, what a great birthday present, yes it was my birthday!

2 years ago

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ana tirador

The first time my refrigerator broke the technician came 2 times to fix it. A couple of weeks later had the same problem . They send a different technician ordered some parts and back to normal. However, the problem persisted and I had to call again. Finally they found what was actually wrong and my refrigerator was fixed. So I had to pay the $75.00 fee twice My second call was recently this summer when my A/C broke.They told me it would be up to 2 days to find a technician. I was really upset about this situation. I kept calling and told them I suffer from anxiety and sometimes can’t take a full breath. I was crying , I was nervous, and they would say the same reply. So I had to sweat it out that evening and slept with all my windows open with the ceiling fan on. I told them how could it be possible that you can’t find a technician that service my area? That was not a pleasant experience. I have mixed feelings about how this company operates

2 years ago Edited January 10, 2024

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Chinh Le Canton, MA

I like the way the CHW company give the customers the comfortable way to file a claim on line. It’s very easy and convenient . I just have done my claim within few minutes and got the answer on tha the spot. Thank you for setting up such a helpful and effective way of claiming.

2 years ago

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Nancy Nichols Houston, TX

I agreed to a multi-year program, covering multiple systems due the age of our home. I have a toilet replaced, my heater, AC and oven repaired. Each time my cost was the contracted service call price, no additional charge. It's great since prices have gone up for everything. Service is usually within 24 hours.

2 years ago

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Sharon Esposito St. Petersburg, FL

I dislike that replacement items are the cheapest possible. I replaced my fan in my home When You wanted me to accept a 42" white fan that goes into a small mobile home only worth $40. When I replaced my microwave you sent me a check for the cheapest on the market and what about installation of that I had to pay for installation. Now I am waiting on a toilet and I don't know what I will get.

2 years ago

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DELMA Collins Monroe, NC

I came home at 7:30 PM to a hot house, my AC had stopped working. I immediately contacted Choice Home Warranty via their website and by the next morning I had already been scheduled for a technician to come out the following day. Choice Home Warranty stands behind their promises.

2 years ago

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Gayle Hill

I got 3 or4 calls a day from this company. I screen all my calls and finally answered and spoke with a sales person. He was friendly and explained the program, however he held back the info about having to pay $85.00 anytime someone comes out and the 30 day waiting period for the policy to begin. I really wish that he would have given me more info on these things the beginning.

2 years ago

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Alleco San Antonio, TX

All of our service calls were timely and the service was completed promptly EXCEPT when you sent Sears for my dryer! Two missed appointments because y’all have them the wrong phone number, second appointment guy never showed up although he sent me reports about the visit and forged the estimate approval but it wasn’t fixed because he NEVER showed up. Customer service on this appliance claim was horrible! It’s been 22 days without a dryer! They tried to schedule a third time for the same company to come out and I refused. I am still waiting to have a working dryer!!

2 years ago

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MikeY Las Vegas, NV

2 years ago

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BUD CAWYER Mineola, TX

MY FIRST EXPERIENCE WITH CHOICE WAS WHEN MY AC/HEAT UNIT WENT OUT AND CHOICE REPLACED THE ENTIRE SYSTEM. IT WAS A GREAT EXPERIENCE, OVER A YEAR AGO. I HAVE RECENTLY FILED A CLAIM FOR WORK ON MY REFRIGERATOR AND THAT HAS NOT BEEN ACCOMPLISHED YET. SO I HAVE NO RATING ON THIS NEXT CLAIM.

2 years ago Edited January 10, 2024

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Terri Justice Mesquite, TX

The technician, Brandon, was awesome. He found the issues with my AC and fixed them. My house is cool again! However, he found a leaking valve causing the freon to slowly leak out. The other issues were approved by CHW, but this was not. Of course I wanted it fixed so I paid over and above the service fee. I don't understand why this wasn't covered. I have had this warranty over 2 years and have not used it once. Seems a cheap way to handle it and serve your customers.

2 years ago

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Mpake Mpake Baltimore, MD

My AC unit broke down and we were desperate to get it back on.I called CHW on Monday and the next day (Tuesday)a technician showed up and fixed the problem.I was surprised with the speed at which it was done.And they updated me every step of the way while help was on the way.

2 years ago

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Annie S Ingram

The representative Matt explained everything clearly. I like he answered my question first before going into explanation. I had to be sure I could afford the warranty before fearing all the details. He was courteous, polite and, kind.

2 years ago Edited January 19, 2024

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Anne Marie Kelley Avalon, NJ

Our garbage disposal was leaking water, preventing us from using not only the disposal but also the kitchen sink and the dishwasher. After speaking with a technician and sending photos and a video of the leaking disposal, we were pleased that the technician immediately agreed that the disposal needed to be replaced (as opposed to repaired). Unfortunately, it took 12 days from the morning of our claim to the replacement of the disposal (which included one week to order the new garbage disposal). This long period of time seems unreasonable and created an unnecessary burden on my daily life.

2 years ago

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Bill Rhodes Las Cruces, NM

Thank you for your quick response. The response was quick and the company you sent was excellent. I would like to have them whenever I need this type of assistance. We have had two claims, and we are very pleased with your service. Thank you.

2 years ago

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Peter Englishtown, NJ

Well I just signed up spoke to a person named Alex in Las Vegas and he was very knowledgeable on what I needed to know and I signed up for one year contemplating to do five years which I may do anyway because Alex was very knowledgeable on what I needed to know

2 years ago

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Value seeking consumer Winston-Salem, NC

Review left on Consumers Affair website published review 8/17/22 I been researching home warranty companies for a while now. After seeing a Consumers Affairs page listing the top recommended home warranty companies, I filled out the info to get more info on the top 3 listed. Minutes after filling out the form, CHOICE Home called me. I HATE this. Just send me the info and let me make my decision at my leisure. Anyway, I talked with the rep. First he (lied or made a blatant mistake) about the rating, saying it was 5 stars. Um, no dude. I'm on C.A. website and your company has 4 stars. Ok, I let it slide. He tells me about the plan and I ask questions. Although they cover my HVAC system they don't cover maintenance. That doesn't make sense, because during routine maintenance is when I can find out potential issues and get it repaired on the spot. My biggest gripe with them and all these home warranty companies is the hard sell, up sell and not enough time to evaluate their program. They're determined not let you get off the phone without a sale. So if they feel like they're loosing you, then the want to talk to their manager to see if I can get you a better price if you sign up today move. Why not just be transparent and up front? Then once I got the lower price, he tried to upsell me to a 3 or 5 year special deal contract. So instead of approximately $500, it's $1,500 - $2,000. Once I ballacked at that amount he said he could give me a payment plan. I'll think about it, I don't even know if I will still like your company after 1 year. If I sign up for the additional years, the price is locked in, um ok. Then lastly you get a 30 day money back guarantee. BUT YOU CAN'T USE THE POLICY FOR 30 DAYS. Why not make it a 60 day money back guarantee so I can actually try your service. If after 30 days I decide I want cancel, I get my money back minus any service fees, $50 admin fee and prorated adjustment Then today, I get a call from CHOICE trying to upsell me on "free home security." Although the equipment is free, the monitoring is not and costs more than I'm presently paying CPI. So I just wanted to given others the heads up on how these Home warranty companies operate so no one is surprised. The representative was professional and knowledgeable but the tactics used by this company left a bad taste in my mouth. Will update once I actually use the service.

2 years ago

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Helen Szampruch

I switched warranty carriers to Choice based on overall reviews. The plan is just like my other one but the rates are better due to receiving a military discount. I hope my decision won’t prove me wrong. The rep was nice and explained everything very well so for now, we’ll see how it goes.

2 years ago

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Jeanette Trusty Hernando, MS

My AC was not cooling, it was after 6 pm when i placed a claim on line. I got a appointment with AC repair for the next morning within half hour. My AC was fixed before noon the next day. Great response time and repair. Very pleased!

2 years ago

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Alison Leon Denver, CO

Choice Warranty reviewed my claim and sent out a technician to review the issue within 24 hours. We are very appreciative of that!! However, our AC unit is very old, and the technician recommended a replacement might be better than fixing the part, as it is unlikely to last through another season or two, and this request was denied by Choice. Instead they approved a temporary fix to limp it along a few more months. Hopefully all will go smoothly with Choice when it inevitably goes out for good in the next year or two.

2 years ago

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Joseph Troese Clarion, PA

Our dishwasher was leaking but it was not an emergency. It took a few days to get a repair man to our house. The communications were good and he was punctual. He was very polite and respectful to our home. He diagnosed the problem and had it fixed and tested in a very short time. We were impressed and appreciative!

2 years ago

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SHIRLEY GEARY Katy, TX

I’ve had this company since relocating nearly 10 years ago. They have really improved their quality of service. My AC went out and it was back up and running within 2 days . I can honestly say I highly recommend this company for your warranty service. Very easy to process a claim and the process was effortless.

2 years ago

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Thomas R. Crippes Weatherford, TX

I Like what is all covered and most importantly I like that I can use my own service companies. I also liked the person that I worked with (Michael L) who got me the best deal possible and explained the contract rather well and detailed enough to give me piece of mind that I was getting what I was paying for.

2 years ago

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William TX

It has been pretty discouraging! First of all, the amount you offered to replace our microwave was at least $100 short of what it was actually worth and would need for replacement cost. And that does not include any installation fee. I had to negotiate in order to get the upgrade replacement cost. I do not want to have to do this with every instance of needing the warranty to take affect. Also, the E gift cards may take up to a month before we receive them to be able to replace the broken microwave. I was not expecting such a long time for that. I hope our next encounter is much better than what this first one has been.

2 years ago

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Jim Gerhard Whitehouse, TX

I like that CHW finds techs to repair appliances/systems. I like how easy it is to request service and check status on the website. I don't like how long it takes to get an appointment. I don't like that techs do not always answer their phone and I have to contact CHW to reach out to them. I don't like that techs do not always follow up with status and I have to contact CHW to reach out to them. I do not like when CHW decides to replace an appliance, it offers only a portion of the amount necessary to replace it and it is up to me to have it installed and have the old appliance hauled away.

2 years ago

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Sue Steinman Turner, OR

Derrick was easy to talk to, sense of humor to keep things light, and personable. He explained the coverage and answered questions. A policy they offer is a large discount if you sign up for a 6 year policy. You have to pay rhe cost up front for 6 years but is a huge savings. If you should move you can take it with you..

2 years ago

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Donna Dickens Decatur, AL

Almost as soon as I clicked something I was reading in a post, I got a phone call from William. He was very pleasant to talk to- very professional and discussed options available with this company. I did sign up for one of the plans and hope to read about it more and decide if I really want and need the service.

2 years ago

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Mike Doglione Sacramento, CA

Would be 5 stars if they had an option to really talk to someone in person...the automated system did not accept my garage door problem of a broken spring...the tech was told the garage door opener did not work. On a positive note a 5 🌟 experience with the tech they sent out..courteous, polite, neat and efficient in tackling the garage door spring replacement and on time...

2 years ago

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Carla E Fayetteville, NC

Due to the experience of canceling service due to money restraints and then system break down; I will make sure I keep Choice Warranty and I’m glad they will work with me/ customers when times get bad to keep me/us with them. It’s worth it, the team cares about their customers and they will do what they can to resolve concerns.

2 years ago

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Roger Parks Katy, TX

I have been a CHW customer for 2 years and CHW has provided outstanding service and responsiveness to each of my submitted problems and requests. I recommend Choice Home Warranty to all my friends that are looking for a home warranty partner.

2 years ago Edited January 10, 2024

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Edwinna Herrera New Rochelle, NY

What a pleasant and knowledgeable company Choice Home chose to represent your company. Bell and Family Air Solutions treated us like Family. Elton was concern and was insisting that our situation be resolved. Thank you Choice Home!

2 years ago

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Edge Of The Beach Realty Charlotte, NC

Quick info and follow up- the rep spoke a little too fast but boy he knew his plans and was persistent and friendly. Very helpful and it was a great deal. I hope if I need service the experience is just as good. We purchased two plans with a possibility of two more coming. Thanks so much! Joanne

2 years ago

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Gail Golden Forrest City, AR

When i went on line !nd put my service order for my air conditione they timid responded. And Thank me for providing my services. I was very well empress. They keep me update on my needs and let me no to check account ory email for updates.

2 years ago

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Brandy Harris Sylvester, GA

The turnaround for maintenance is usually pretty quick. But there seems to be a shortage of HVAC maintenance people because I ended up getting the work for my AC done myself... otherwise we would have waited a long time. Customer service is good when you call. But, the website should be more user friendly...such as making a correction on the claims.

2 years ago

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Yvonne Cousin Baltimore, MD

I do like the rapid response However, prior to making the repair appointment I'd suggest that a phone call/text/ email to ascertain a time, date that is convenient for the customer Also, the service fee call has risen drastically

2 years ago

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Mary Ann Koukos Maryville, TN

Our air conditioning was not cooling, we were referred to a provider who was polite, punctual, and kept us informed. Very pleased with Choice Warranty and their quick response to our request. Our sales was most helpful in placing this order quickly and efficiently. Thank you!

2 years ago

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Ken Bogusky Venice, FL

My experience overall is very good with CHW. Response time is good as is the follow up. I am satisfied with all but one contractor they sent out (a heat/AC company that wrote an inaccurate report so we would get the claim rejected then be ready to do a new install! They conned me and I lost my case with CHW. I am also waiting for our replacement E-Gift card for our dishwasher. I feel they are concerned about their customers and I would recommend them to other home owners.

2 years ago

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Sergio Villasenor Humble, TX

I’ve been with chose home warranty some time now last year I had some bad experiences but this time around my experience was wonderful great 👍 professional service I couldn’t be happier or more satisfied. Thank you 🙏😊so much. S. Villasenor

2 years ago

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Vivian Herring Waldorf, MD

The technician was very professional, timely, and competent. His skills was greatly appreciated. We also liked his kindness and respect for our home. We give him the highest rating possible and rate him as one of your most valuable employees.

2 years ago

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Dee Darst Euless, TX

Every time I have had to use my Choice Warranty company it has been a pleasant and professional experience. I get a quick response to my claims and the technicians that have come out have been knowledgeable and very professional. If they are able to fix the problem, they do it quickly. If they have to come back, they show up on time.

2 years ago

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Julie Faille Killeen, TX

They're an okay service I just think that a lot of what they do is smoke and mirrors I've had them out to fix my dryer like five times it still doesn't work and they were supposed to fix my air conditioning system system and they refuse to fix the part that sits outside because it's outside makes sense but they're really good if you're willing to me now unless you have to order a part

2 years ago

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Joseph Eugene Black, Sr. USAF TSgt,RET. Temple, TX

I was thoroughly impressed with the home products that are covered and the service calls, the replacement of appliances that can’t be repaired and replaced with the very same appliances or new appliances if the model is not manufactured any longer. I was also impressed with the knowledge and professionalism of your agent.

2 years ago

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Valerie Heil Wilmington, NC

The warranty is worth purchasing but you just have to be able to work through some red tape and make sure you do things in the order that the warranty demands. The time to get reimbursed for appliances is way too long. It is going to take 30 days for us to get an egift card to Lowes so we cannot get anything replaces until we get this. Too long of a wait.

2 years ago

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Alvin Dotson Memphis, TN

I had my first service call to fix my dryer. Repairman was very polite and friendly and had it working again in less than 30 minutes! He was thorough and even gave me helpful information to keep the dryer in good working condition! I am very satisfied and glad I have the warranty from Choice Home Warranty!

2 years ago

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Lenora Sumter, SC

I had CHW for the past year, and had no claims until the week before renewal. The claim was handled professionally and quickly. I’m renewing for sure! You never know when you’ll be in need of appliance repair, and having peace of mind on the extent of all that is covered is priceless.

2 years ago

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July 26, 2022 Russellville, AR

Nice young man an good salesman. We’re all salesmen — I think you services is what I was shopping for as I became very unsatisfied with my past H warrantee Co after 15 years. I am hoping for pleasing an faster service than I’ve previously experienced taking over 38 days to replace a microwave. You’ve presented Compatible price but more items covered. Since I’ve not made any claims I cannot make a fair judgement but for the representative that sold me my policy . Thank you. Looking forward to future business.

2 years ago

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Rose Billingsley Lumberton, TX

As a new member I haven't used my warranty yet. However, the representative that signed me up was professional, efficient, knowledgeable, flexible and friendly. Choice not only matched but beat the price of my current warranty provider.

2 years ago

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Maria Sunshine Las Vegas, NV

I have used a few different Home Warranty companies over the years and this one is by far the best. They respond quickly and have great local companies to do the repairs. I have been so impressed with Choice HM I would recommend them to anyone.

2 years ago Edited August 22, 2022

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Tanya Williams Seaside, CA

We just joined the plan and our only experience has been with our account manager, but so far so good. Anna was knowledgeable and listened to our needs and concerns. Looking forward to finding out how they will be responding to a claim!

2 years ago

Choice Home Warranty Reviews