Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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John Brimmage Peoria, AZ

Just signed up for coverage with Choice…agent was very helpful and provided answers to all my questions. As for service in the future….time will tell. Hopefully, we won’t have to rely on that for awhile and very often.

2 years ago

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Conchita Bowling New York, NY

I love the security of having this coverage. I don’t like that it takes several days to get a technician. Currently I’m waiting for a response to a message I sent yesterday regarding my washer. When can I expect the ecard for Lowe’s? Also how is $383 replacement costs when a new one like it is on sale at Lowes for over $500. Regular price over $800. This is the first claim that has resulted in replacement so I’m still evaluating if it’s worth renewing my policy in the future. I hope it is.

2 years ago

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LFricke Ballwin, MO

Anytime I have had to use my warranty, Choice has been SO easy! They send people immediately, not having to wait over a week like past warranty companies I have worked with. I literally tell everyone I know how great having a home warranty is. Thank you so much!!!

2 years ago

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Nori Itasca, IL

My appliances started to fall apart not long after purchasing the house. If I did not have the warranty, I would have been in a big financial trouble. Customer service is fast and efficient as well. Having choice warranty really saved me and I am truly thankful.

2 years ago

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Bobbie Powell Columbus, OH

The processing of all my claims has been prompt from stating the problem I am having to completing the job. The technician (s) is always professional, courteous, on time, respectfull, and solves the problem (s) in a timely manner.

2 years ago

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Loretta Lynch Birmingham, AL

What CHW covers is good. However, it seems the cheaper repair is what is allowed. With my service call, there was a leak in the coil of the a/c meaning it lost freon. The freon was replaced but the coil was not because it was a small leak. Why not repair it correctly the first time and not have a second claim when the freon will just leak out again?

2 years ago

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Debora Johnson

Easy to report a problem, quick turnaround to fix said problem.

2 years ago Edited January 10, 2024

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Cedric Griffin Washington, DC

I had a great experience with the gentleman that i decided to do my agreement with. He answered the majority of my questions with ease, and provided me a level of comfort that I had not received on a previous call. He was so great that I agreed to a 6 year contract on 2 homes! Inquire about the long term contracts, and give yourself a little more peace of mind!

2 years ago

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Norman Hoskins Ashburn, VA

I just filed a claim on our primary house - claim was a breeze to file. We have choice on a second home and had filed a claim on that one last year - again claim filing was easy and our garbage disposal replacement was timely.

2 years ago

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Linda Cypress, TX

At the moment I am a new customer and have not used their services, though I must admit the sign-up process was worth mentioning. It was quick, efficient and the agent was extremely helpful (I had a lot of questions). He worked with me on various options and payments. At this stage, again a very new customer, yet very satisfied with the initial process. I am looking forward to working with this company and have found a lot of very good reviews online!

2 years ago

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Kathleen Murley Las Vegas, NV

My ac went out on May 7th. I called Choice and they arranged for a Technician to come out on the 17th (between 3 and 8pm). No one showed up or called. Choice found another Tech company for May 27th. As temps were now high 90's. My condo was very warm. I called and begged them to get someone sooner. They found someone for Sunday night the 22nd. And he showed up with an Assistant. They also called to let me know they were 10 mins out. He was great and got it fixed! I had to pay the serve fee and since the issue with the ac was related to maintence it was another $150. Choice was unable to find someone in a timely manner. I called someone who came over within 2 hours. They told me that since the unit was over 25 years old it needed to be replaced and charged me $125. Hopefully, my ac will not go out in the middle of a Nevada summer. While the Customer Service people were very nice, not sure the hassle was worth it.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

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Julia C Kissimmee, FL

It was easy to submit our request online and by next day we received notice of scheduled appointment of service. I don't mind if it's some appliance that can wait for a few days to have service. But for air conditioning especially during hot season, I wish the service can be scheduled within a shorter period of time. Never the less the a/c technician arrived well within the scheduled time period and did a great job.

2 years ago

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Linda Schaefer Tomball, TX

Filed a claim on Sunday 5/8, got a reply that a technician would be contacting me. Technician came to look at AC ON 5/10. Parts had to be ordered. AC was fixed on 5/20. Technicians that came to work did an amazing job in recorded time. Thank you Choice Home Warranty & Smart Choice Air Conditioning & Heating. For getting it repaired. Awesome

2 years ago

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Bob Gerber Harvest, AL

Choice sent a great technician, who was friendly, efficient, and did a great job. Our complaint is that the item being repaired (a water line) was outside the home - which we made clear both in the automated system and in a follow up phone call to Choice. We were told after the fact that our claim was denied because our policy does not cover repairs to items outside the home, but we were charged the $65 Choice service fee anyway. Maybe the automated system isn't sophisticated enough to know the limits on our policy, but the customer service person we spoke had access to our policy. If it wasn't for the fact the technician they sent was fantastic, this would have been a one star review.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Sonnia Tallahassee, FL

We purchased our house in Tallahassee and purchased a warranty with Choice Home that has been the best decision we could have ever made. They are prompt and professional and get it fixed or replaced. Please get your Choice Home Warranty for peace of mind. Highly recommended!

2 years ago Edited January 10, 2024

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Justin McCoy Kansas City, KS

A disappointing first experience. I go through your online process to submit a claim, and that part is easy. When I submit, it tells me to call a service number as soon as possible to provide further detail. I call that number (immediately after) only to discover that you're closed. Why direct me to hurry up and call a closed call center? If I have to wait till morning, say it up front!!! You need to do a better job of setting expectations so that an already frustrating problem at home isn't exacerbated by an unexpected roadblock when trying to follow your directions to get service. I really want to like this company so I really hope my experience is recovered tomorrow.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Oliver Carvajal Powder Springs, GA

I am a Real Estate agent, I always recommend my clients to get this warranty because it is really easy to use. The claim process can be done online and only takes a couple of minutes. I personally have used it and my issue was resolved in a timely manner. I definitely recommend Choice Home Warranties.

2 years ago

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David Cunningham Port Isabel, TX

I have been with choice now for three years, never had a problem, and always took care of any situation. I live in a very rural area and choice was still able to find repairman to fix warranty issues. I highly recommend choice

2 years ago

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Elizabeth Meyer El Paso, TX

I made a call to choice home warranty. When I explained my financial situation, he immediately and without hesitation worked out a plan that I could afford. I’m so blessed to have talked to this caring and empathetic young gentleman.

2 years ago

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Michael F Painter Sr New Port Richey, FL

I've been looking for a different home warranty since AHS keeps raising there prices, and saw Choice Home Warranty advertised on TV and looked them up on my IPad. Speaking with my representative and I think I got a hell-of a good deal. So now. Hopefully this works out as I was told when I need to use them.

2 years ago

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John Engelhardt Lenoir City, TN

I was a bit disappointed in the amount of time (days) between my services request and the actual day the maintenance people will arrive.. (Five days?) Nonetheless, when the service was performed, all was made right and with haste by a gentleman who knew his business and went about fixing the problem. while taking time to explain exactly what he was doing at each step. I find that a rare quality among most "mecanics.". I would. indeed, recommend this one to anyone with a hVAC problem.

2 years ago Edited January 10, 2024

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Becky Pett South Jordan, UT

CHW sent two separate companies over to inspect my malfunctioning wash machine. Both agreed it needed to be replaced and could not be repaired. They only offered me slightly more than half of the cost of replace the unit. I wish I had understood when I bought their services that they value your appliance on their own “wholesale” amount: whatever that is. They do not take into account current market prices, do not value it with the same manufacturer nor do they offer cash; a gift card to Lowe’s. I complained about that and they agreed to send me a check to do my own shopping, but again, the funds still have not arrived and can take up to 30 days to receive this small token of a “replacement” amount. This policy to “fix or replace” needs to be better explained to all potential buyers.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

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Lisa Q Atlanta, GA

I am happy with CHW. I called about my water heater leaking, was able to have someone look at it within 2 days The only thing I didn't like was the first tech didn't fix it. Had to pay $85 twice for someone else to come and look at it again then wait 5 days to finally have a fix.

2 years ago

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Cinda M Carter St Louis, MO

Both Mike for the air-conditioning and Eric for the toilet system were very efficient. They explained things and did a wonderful job which shows me that they both new their job. I would give them both a 5 star. Thank you, both and I thank Choice Warranty.

2 years ago

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Patricia and Albert Commorato Jupiter, FL

I have used Choice Home Warranty on two occasions now and was very pleased with their speedy set up of dates of service and the service was impeccable. I have already recommended Choice Home Warranty and hope others will join.

2 years ago

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Pat Hammer Suffolk, VA

Choice Home Warranty's quick response was wonderful. The company they assigned us was very knowledgeable and their response time and service was terrific. They were always in communication with us and on time. Definitely would recommend Choice.

2 years ago

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Loan Hoang Forsyth, GA

After summit a claim I always have a quick respond from the company. They always have someone available to help and answer your questions. Thank you for excellent care and service, I had recommend this company with all of my friends and relatives

2 years ago

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Larry Rucker Blue Springs, MO

Getting scheduled for our repair service was quick, however the original scheduled date and time was no good as I had a doctors appointment that same date and time frame. Would appreciate a phone call to schedule such repair appointments. The rescheduled appointment is now at the end of the month. You might want to drop Sears home services and use a more reputable service in the Kansas City Metro area.

2 years ago

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Carl Conroe, TX

Erin E was very helpful and really knew his offerings. We were hesitant and wanted some time to consider what was/is available. He said: "No problems, take as long as you would like." He stayed on the phone with us and answered a few more questions and provided some clarifications. Not at all pushy and made us very comfortable.

2 years ago

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dnortham La Vernia, TX

The representative, James, was excellent. He took a great deal of time explaining the policy and answering my questions. The price of the policy was comparable to other companies, but James's professional demeanor was far superior to the other companies, so, I am satisfied I made a good decision. I am a new Choice Home Warranty customer.

2 years ago

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Stan Mascarenhas Gastonia, NC

They answered our telephone and lodged our claim in one minute of calling. Thye told me that usually they send out their technician within 4 hours of receiving the claim. I look forward to receiving their prompt and efficient service. I am covered by their home warranty. Stan Mascarenhas

2 years ago

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Cynthia Singleton Conyers, GA

The service was scheduled for the next day. My clothes dryer is not working. I was told it is the power or service board, I cannot remember which, however it was disappointing to know that I will have to wait 6-10 days to get it fixed. The technician assured me he would get it repaired as soon as he can receive the part. Hurry Please!

2 years ago

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Nasir Moghal Little Elm, TX

It is easy to submit a claim through user friendly web page. Response to the claim is quick. Service providers are good. Satisfied and happy with the service of Choice home warranty. I highly recommend Choice Home Warranty to any body in need of home warranty

2 years ago

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Reggie Brand Perry, GA

Requested to have sink fixed and submitted a separate claim for a running toilet. Plumber showed up but was only authorized to work on sink. Both claims were for plumbing, so I thought he was there to take care of both claims. Instead I received an update stating CHW could not find a tech for the toilet and I could get my own tech and submit claim, the plumber did take care of both issues.

2 years ago

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JDShelton Richlands, NC

We are very thankful we found Choice home company, so far our experience has been wonderful, we’re pretty sure we picked the right family to join, they make sure they find the best companies to take care of your issues and I like to thank you for the great service.

2 years ago

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Janis Bloomington, IN

The contractor who worked with my AC unit and was able to repair it was very good - Hilltop Plumbing, etc. Unfortunately, he was correcting a problem the earlier contractor who installed my furnace caused. The furnace installation wasn't done correctly and did not reconnect the thermostat to the AC unit, both indoors and the unit outside. It would be nice if I could receive some sort of refund.

2 years ago

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H K Zimmermann Fairhope, AL

Filing of a claim through the website was very easy. Choice Home Warranty responded very quickly indicating who would come to respond to my claim and the expected arrival time. The technician arrived during the expected time and diagnosed the problem. A part will have to be ordered before the repair is complete.

2 years ago

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Ted Withrow Edmond, OK

When I contacted Choice, they responded within 30 minutes. The repair technician was dispatched for the next morning and he contacted me the next morning to let us know when he would arrive. He fixed our washing machine and suggested actions to keep it in good repair.

2 years ago

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Kenny Yates Louisa, VA

I have never had a problem with my warranty company even when I've called in more than one problem at a time . It's always the same courtesy , and politeness . They take my information and give me my claim number and I will have a appointment tomorrow . Thank you Choice Home Warranty for a Job Well Done

2 years ago

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Gregory Linden Washington, DC

I called with a dishwasher drainage issue. The technician evaluated the problem/situation and went directly to the source of the problem. The problem was located and fixed in less than an hour. Paying for a home warranty takes away the anxiety that comes along with home ownership.

2 years ago

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Tom Bartelak Sierra Vista, AZ

The claim process was easy to navigate and you get immediate follow up in getting service person out. Then things got tedious!! Rep showed up as promised and performed all tests and determined stove was unrepairable due to age and parts were difficult to find if even available. Then went from bad to worse. No response or updates from Choice until I called and got third party rep who promised to get back to me with update. Another week went by so called back and come to find out they tried to order parts with no success. The appliance company emailed choice on three separate occasions with this info on no parts available. Then up pops a congratulations email from choice saying they will offer a settlement This is three weeks later! Settlement offer was unsatisfactory so they assigned a settlement rep to work with us. After four weeks and several emails and calls we settled! It was a frustrating process to deal with for sure. This comes from a customer who prepaid his policy for three years and this was our only claim after two years

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Debra Short Ellenwood, GA

My garage door cable broke and the the guy came out to fix it and wanted to over charge me with an upgrade. I told him I don’t need an upgrade and fix the one I have and he tried to talk me out to fix the cable. I called Choice and told them what this guy was trying to do to me. I told them to get me another man and he came out and told me it can be fix and I didn’t need no upgrade…,

2 years ago

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Chris Daedlow Cedar Rapids, IA

Response time is very quick to a new claim request. They also, keep me informed of every step of the process. What company has been chosen for my repair and when I can expect them to arrive. They also allow me to cancel for any reason.

2 years ago

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Douglas Clark Jacksonville, NC

They reacted promptly to my request for service and had a serviceman scheduled the following Monday. The company worked with CHW and was able to schedule the replacement the following Friday. This was great as we had no heat and the temperature had dropped.

2 years ago

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Lisa Kaspary Northport, NY

I had an issue with my bathroom my toilet bowl was leaking, it ended up being bigger than I thought the job was taken care of and I was extremely satisfied. I would definitely make sure if anybody ask me about your company I would give you a 👍🏼 Up

2 years ago

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Ray Boehmer Satellite Beach, FL

Called to report our microwave quit working. Computer took my problem gave me a number and "said" someone would send me a mea stage, and they did,, Tech arrived on time and in 5 minuets solve problem determined that parts were no longer available

2 years ago

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Pam Mollaun Milwaukee, WI

Terrible customer service. When I first bought the policy, I specifically asked about warranty on my water softener. Had a long discussion about how they were becoming popular even in NJ now (I had recently moved from NJ -where I had never heard of water softener--to IN where they were a "must have" because of the heavy amounts of lime in the water). I was assured it would be covered. When I tried to place a claim for mine last week, the automated system said I was not covered!! Ha Furthermore, I hate the automated system. I needed to speak to an individual and it was not possible. Very frustrating. The service provider you selected for my broken dryer was scheduled for Easter Sunday afternoon! I had to spend more time on the phone changing that appointment.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Brian Abrams New York, NY

The customer service component of CHW is very strong. I connected with a representative quickly, who was very knowledgeable and helpful, and worked to resolve my issue with full competence. I appreciate the product/policy itself as well, for the most part, with my only reservation being the amounts allowed for reimbursement toward malfunctioning appliances, which can be on the low side...but which are still helpful, of course

2 years ago

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john askew

Choice Warranty quickly approves my claims and ensures I am contacted almost immediately by competent, professional experts. I have been with Choice Warranty for several years and I have never been denied a claim. You are the best! Please keep up the great work.

2 years ago Edited May 8, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Sherry Reid Brandon, MS

I called for my first problem and Down South Plumbing came. Unfortunately I have been having my neighbor light my pilot for a couple of weeks on and off so I can take a shower. So it was working when Michael came out. He was great in explaining everything and gave me his number.

2 years ago

Choice Home Warranty Reviews