Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

James

You advertise replacement value and it is misleading. My washing machine new was $900+ and it was given $560 to replace it. Also you have spotty representation where I live to repair pool equipment and appliances. Past suppliers that you sent to me have complained you are a slow payer to them and will not work with you going forward.

2 years ago

check_circle

Verified Customer

star star star star star

Michelle Jones

Our technician was very professional and friendly. Knowledgeable and resourceful. This was definitely a positive experience

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Gayle Alexander

WAS NOT HAPPY WITH THE WAY MY REPAIR WAS HANDLED. TECH ORDERED THE PART FROM AMAZON, RECEIVED AT MY HOME THURSDAY AND THEN TOOK 2 WEEKS FOR THE TECH TO COME OUT AND INSTALL PARTS ON MY WASHER.

2 years ago

check_circle

Verified Customer

star star star star star_border

ThePixie1236

They representatives were very courteous and answered all my questions. I'm just not happy that if a technicsays that there is modifications I am responsible for that cost.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

CJ Jacobsen

Absolutely terrible company! If you like 10,000 emails a day about how they want you to renew your contract. Also, they can care less about your issues when they happen. I went over 30 days with an AC problem and over 1 week with no hot water because they couldn't find anyone to come out to fix the problem. Read the contract, because the "things they don't cover" will definitely surprise you. I would never recommend this company to anyone and I will turn and run as soon as my contract is done with them.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Karole

CHW does not live up to promise that a repairman will be in the home within 48 hours, There is no customer advocacy for covered problems. I called when my refrigerator cooling was not working. CHW scheduled an appointment for 5 days later -- which meant all the food spoiled. WORSE the repairman did not show. CHW took no initiative to get another one out immediately -- instead -- scheduled the second appmt for another 5 days out. 10 days to service a refrigerator that is not cooling! Ridiculous!

2 years ago

check_circle

Verified Customer

star star star star star_border

C H

It's Very Easy to File a Claim, and the Claim is handled Quickly, but occasionally the Contractor they send to fix the problem, is Not the Best and that is a Problem!!

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gloria

DON’T GET THIS WARRANTY!! The ice maker on my 20+yr old refrigerator went out and no one had parts for it. They first denied my claim saying that it didn’t constitute wear and tear. IT’S 20 YEARS OLD!!!! I paid $518.92 to repair it. I appealed it and they finally gave me only $230!!! I had another claim on 23 yr old washer and they also denied it! I appealed again and they only gave me $218!!! I’m very disgusted with them!! 🤬🤬🤬

2 years ago Edited November 21, 2024

check_circle

Verified Customer

star star star star star

Amanda Mesler

Choice home warranty has made household issues easy! I get an appt scheduled within a couple days and they come out and fix the issue!

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Terry

We filed a claim two months ago . Still crickets. I’ve called and they always want to return the call and they do but I’m always away from my phone. Returning calls is bad. The status says active but nothing is being done. Our HVAC cools/heats part of the house but not other rooms. I’ve sent documents over where it has been inspected and still no follow up. Hopefully when they follow up with my claim I can give a different rating.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joshua Lang

Choice Home Warranty has rarely held up to their end of the bargain. I've had 2 recent claims cost me over $5000 out of pocket for failures caused by normal wear and tear that Choice claims were not. Even the technicians they've sent out have said it was normal wear and tear and nothing I could have done to prevent it. When I've tried to fight the determination, Choice has lied even when the photos were right in front of their face and mine.

2 years ago

check_circle

Verified Customer

star star star star star

Vicky Lopez

I’m am extremely happy with the service I got!!! The technician was very knowledgeable, & had excellent customer service.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Danny Markovich

It's a pain in the ass to get a hold of a real person. They use a foreign company to come out and do cut rate work. They fix the problem but they don't fix what the problem created

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

lynda angel

No one told me when I signed up at there are maintenance people in your organization that won’t go to Ajo Arizona. My refrigerator broke, I put in a claim, two weeks later I call about it and find out company couldn’t find anyone to go out there to fix it. I found someone and it couldn’t be fixed. I bought a new one, filled a claim 2 weeks ago to money back and nothing has happened. Not even a mention that my claim will be accepted.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David Truly

This was my worst experience. I supplied them with estimates only to l after have their people come by who told me my repairs were authorized. Then ended up receiving payment for one faucet vs 2 and nothing fir my toilet. When I finally spoke to amanager they explained I had done it wrong and that's all I would get. Awful communications and I cannot warn people enough to avoid this company.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Meg

They did not have a plumber in my area and I had to find one on my own. Then would not reimburse at complete costs since we were not using a CHW contracted plumber. It was difficult for my plumber to submit info.

2 years ago

check_circle

Verified Customer

star star star star star

Teauna

Yes, I highly recommend. I am a single woman and without Choice Warranty I am not sure where I would have started. Thank you for your help

2 years ago

check_circle

Verified Customer

star star star star star

Rose

Great response time whether you use their internet site or call them. Very informed service people were sent. Very satisfied with Vhoice

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Virginia

I was shocked when my claim was denied to repair the broken handle of my refrigerator. This was definitely not caused by misuse! I paid $85 and nothing was done to fix it! I informed the person of the problem when I put in the claim over the phone. I wish they had told me that this wouldn’t be covered before I wasted $85!

2 years ago

check_circle

Verified Customer

star star star star star_border

Christopher

I’ve been satisfied with every claim I’ve made and you will too. The only issues I’ve heard of were between CHW and the trades that they deploy to answer the claims.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Józef

It takes them forever to find a solution to a problem, procrastinating, giving a run a run with issues and telling me afterwards that it is my responsibility to order parts needed and the manufacturing companies do not sell parts to homeowners just to vendors. Very disappointing, the resolution manager's have a worst attitude than customer service staff. I will not be renewing my policy.

2 years ago

check_circle

Verified Customer

star star star star star

Camilo

Fasting service and great customer service. Techs from Luxor Heating and Air were very professional in replacing my furnace on time.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Donna

I called about A/C problems 3/1/2024. Today is 4/10 and this issue has still not been resolved. I have not heard from Choice. Every bit of commutation has been initiated be myself. They tell it’s under review and I will be notified within. 4 or 24 or 48 hours . This has not happened. Today they say they are going to resubmit my claim which means restarting this entire claim. It’s has been 7 Weeks. I would never recommend this service to anyone!

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Brenda

I have very few problems with my home but yet when i have a simple problem that needs repaired like the end of my water hose or my landscaping lights Choice Home Warranty has failed me. CHOICE HOME WARRANY wont gi e me a hand where i really need it

2 years ago

check_circle

Verified Customer

star star star star star

Vern

We love knowing we have peace of mind should anything occur to our appliances, toilets or other items that are covered under our warranty.

2 years ago

check_circle

Verified Customer

star star star star star

Tarun Sundriyal

I had great experience with choice home warranty for my home at Westerville Ohio. They are helpful to chase down vendors and get needed task done.

2 years ago

check_circle

Verified Customer

star star star star star

Michael

The company selected by choice home warranty was the best. The workers were very knowledgeable and professional and fixed the problem very quickly.

2 years ago

check_circle

Verified Customer

star star star star star

Frank Lee

The repair persons that are sent have always been professional and courteous. They reply quickly to claims, and set appointments ASAP.

2 years ago Edited April 11, 2024

check_circle

Verified Customer

star star star star star

Amanda Grihm

Easy access to website, easy to submit request, great service providers/vendors, fair price. Very courteous and professionals performing work.

2 years ago

check_circle

Verified Customer

star star star star star

George Philipp III

It was very easy to set up the service for my pool's pressure pump. Service company arranged repair and completed the job in a timely manner.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Sylvia Ardis

I disliked that Choice Warranty was unable to secure a contractor to handle my claim after 2 weeks. I was able to find a contractor on my own and pay them upfront. Although I will be reimbursed, I feel it is a shame to pay a monthly fee and not get the service you deserve.

2 years ago

check_circle

Verified Customer

star star star star star

Ruben Valentin

Good communication, very professional installers, they replaced my water heater in less than a week after I open the claim

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Kerry

Very upset that you couldn’t fix my washer and only give me 1/2 what a new washer with same features has. Plus I have to pay for delivery and install and take away. So I am out over $400.00

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Eric

My last and first claim was denied an I was never notified from anyone at Choice and only found out from the repair tech. Choice know the claim was going to be denied before sending out a tech wasting both my time and his.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Doug donley

choice does everything possible to get out of taking care of the actual problem. Instead of replacing something that clearly needs replaced, the just put a "band aid" on it. I have been a loyal customer for 10+ years (i don't know why) and they continue to do business the same way. The contractors they send out say the same thing. They look for every reason not to do the right thing.

2 years ago

check_circle

Verified Customer

star star star star star

April

I needed them to repair our ice maker and the second call was for the air conditioner. They sent respectful helpful vendors on both occasions.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael

I have had home warranty companies for 45 years and without question I would rate them at the bottom. Terrible service never able to find a technician, approve next to. Nothing without a fight.. and I could go on flame on. Only gave them one star because you didn’t offer no star alternative. I believe their advertising and sales pitches are clear unadulterated false advertising ..

2 years ago

check_circle

Verified Customer

star star star star star

Cathy Smith

I liked the prompt service. It took a week for the part to come in. Thankfully the refrigerator was holding the temp, just icing up.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Charlean

I didn't like nothing and they canceled my policy because I question them about a person that half did the job said it was one thing then it was still happening and I called them for over a week then they going tell me I have to do another claim that is crazy because if u did the job right I shouldn't have to do all that I found me another warranty company because choice home warranty is not where it at

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert

After filing claim it took 17 days to have technician come to home . He came on sat from 3 hours away . He fixed problem due to fact I had ordered and paid for the necessary part in advance or he would have to come back again after locating a part that is extremely hard to find . I made over 17 phones calls getting someone to come fix my problem . Totally unacceptable.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

May

I would like to address the discrepancy regarding the inclusion of pool equipment in my policy. Despite being promised that my pool and its equipment would be covered, I later discovered that they were not included. This confusion has been exacerbated by the fact that my policy explicitly states coverage for the pool and pool heater. This inconsistency in the process has led to frustration and could potentially drive customers to seek arbitration.

2 years ago

check_circle

Verified Customer

star star star star star

Diane Anderson

The only time I was unhappy was with the company that would not complete the service until they received funds from Choice first.

2 years ago

check_circle

Verified Customer

star star star star star

Felix Mintskovsky

I am completely satisfied with the service from Choice Home warranty. Always recommend you to all my friends and family.

2 years ago

check_circle

Verified Customer

star star star star star_border

Paul Tatarski

Well, the claim I put in last week was handled great, put another one in for a water leak and an email confirmation was sent for today and no one has shown up.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Toreka Lewis

I don’t like the fact that when they have to replace an appliance, it takes up to 30 days to receive the E-gift card. An e-gift card shouldn’t take that long to receive. It’s called an electronic gift for a reason. It puts people in a horrible position especially with a family.

2 years ago

check_circle

Verified Customer

star star star star star_border

Dennis King

So far we have had a very positive experience with Choice, the communication with the repair vendors could be better, but overall, happy with the purchase.

2 years ago Edited July 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeanne

Last experience was a disaster. 2 weeks to find a plumber. Was given name of company and phone number. Number was for a private residence. Person at that number said he had not worked for the company for several years. We made appointment any way, he never shored. I had to hire my own plumber. Sent info about incident to CHOICE. They never responded. Would have had more success contacting ANGI.

2 years ago

check_circle

Verified Customer

star star star star star

Rafael

I like that after the service man failed to fix the problem, they assigned the job to somebody else who was able to fix it.

2 years ago

check_circle

Verified Customer

star star star star star

Philippe

Prompt, more competitive pricing than other companies and better customer service. Only wish I could file claims online.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

James schaefer

My washer has been down for a month now. Didn’t get the repair right the first time. Second time they failed to schedule the repair appointment. Hopefully third visit will go well tomorrow.

2 years ago

Choice Home Warranty Reviews