Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

THOMAS Houston, Texas

Great service, price is low and on time,

3 months ago

check_circle

Verified Customer

star star star star star

Judy Hicksville, New York

I haven't needed them yet. Will let you know when I do.

3 months ago

check_circle

Verified Customer

star star star star star

Nydia/ Killeen, Texas

Prompt service and best pices in the market

3 months ago

check_circle

Verified Customer

star star star star star

Annette Baton Rouge, Louisiana

Someone told me about the Company and was great to have

3 months ago

check_circle

Verified Customer

star star star star star

Michael/Doris Tomball, Texas

Prices are rising. Service is prompt. Recommended to me.

3 months ago

check_circle

Verified Customer

star star star star star_border

Howard Ashburn, Virginia

The warranty is affordable. Monthly payments make it easier to budget.

3 months ago

check_circle

Verified Customer

star star star star star

latrisha hollmon Homewood, Illinois

Thanks for everything Choice Home Warranty !

3 months ago

check_circle

Verified Customer

star star star star star

Jesus Austin, Texas

Very professional and courteous service!

3 months ago

check_circle

Verified Customer

star star star star star

Wilbur Buena Vista, Colorado

I was referred by a friend. So I decided to try it.

3 months ago

check_circle

Verified Customer

star star star star star

Terry Santa Clara, California

they did a good job in handling my claim

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Donald. Louisville, Kentucky

Don't want to fix my real issue with my AC. Had someone out 3 times and still have the same problem. Never had this with American Home Shield.

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alicia Clarksville, Tennessee

Heating and air and plumbing are your main coverages, and you can not provide emergency tech, coverage, not even 48 hour coverage.

3 months ago

check_circle

Verified Customer

star star star star star

Tom Monroe, Louisiana

they took care of my problem what more can I say

3 months ago

check_circle

Verified Customer

star star star star star

darwin Villanova, Pennsylvania

CHW is always there when I need it, they do an amazing Job

3 months ago

check_circle

Verified Customer

star star star star star

James Kerr Fort Worth, Texas

Professionalism and courtesy of the servicing agent.

3 months ago

check_circle

Verified Customer

star star star star star

Darryl Boulder Creek, California

You guys are very fast , reliable , I’m very pleased

3 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Kevin Bloomington, Minnesota

My ac was not working properly so when I called Choice home warranty the appointment made was 6 days from when I called

3 months ago

check_circle

Verified Customer

star star star star star

Meredith Mount Prospect, Illinois

Super easy to make a claim and have it scheduled.

3 months ago

check_circle

Verified Customer

star star star star star

Thomas Dunedin, Florida

Fast service, knowledgeable tech, and very courteous

3 months ago

check_circle

Verified Customer

star star star star star

Sylvia Dallas, Texas

unhappy with previous home warranty company.

3 months ago

check_circle

Verified Customer

star star star star star

Johannes Weare, New Hampshire

Fast response ; problem solved witjin 3 days

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joseph Chapin, South Carolina

The repair request process was easy enough however it took one month to repair my refrigerator. I was without a refrigerator for 30 days.

3 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Joanne Garden City, South Carolina

For warranty but they are not very helpful. Just had a water heater go bad and can’t get a response to pay for it.

3 months ago

check_circle

Verified Customer

star star star star star

Eunice Montgomery, Alabama

Nothing but excellent experience. So far!

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Janet Hernando, Mississippi

I read impressed with the price. I thought it was as good as any of the others.

3 months ago

check_circle

Verified Customer

star star star star star

Linda Marietta, Georgia

Referred by a very satisfied friend the reviews were great

3 months ago

check_circle

Verified Customer

star star star star star

Edward Red Oak, North Carolina

Recommended and received a discount through Costco

3 months ago

check_circle

Verified Customer

star star star star star

Mary Monroe, Louisiana

Great company and technicians! Trustworthy.

3 months ago

check_circle

Verified Customer

star star star star star

Danette Oklahoma City, Oklahoma

They had a good rating and the best deal.

3 months ago

check_circle

Verified Customer

star star star star star

Eric Budd, Illinois

They have been great with the things I needed repaired.

3 months ago

check_circle

Verified Customer

star star star star star

Maria Villanova, Pennsylvania

Responsive, professional, easy to navigate

3 months ago

check_circle

Verified Customer

star star star star star

Govindan Santa Barbara, California

No hassle service. I would recommend it to anyone.

3 months ago

check_circle

Verified Customer

star star star star star

Joann Conway, Arkansas

Fast service and great provider in Best Heating and Sir.

3 months ago

check_circle

Verified Customer

star star star star star

Pam Dobson Columbus, Ohio

Love the customer service and the ability to file on lin

3 months ago

check_circle

Verified Customer

star star star star star

Michael San Antonio, Texas

Excellent company, customer service is awesome

3 months ago

check_circle

Verified Customer

star star star star star

Donna Oak Glen, California

Rated best HW..so far meets my expectations ..

3 months ago

star star star star star

Linda Baldwin Breckenridge Hills, Missouri

Regarding the central air service, the Parkway Heating and Air representative stated that their policy is that I sign "work completed" before he could/would do the work. He added 50% refrigerant and tightened a few hoses. The problen continues today, no cool or cold air, it is still simply blowing warm air. I placed a claim yesterday for the same service. Parkway said they will return if the problem is not fixed and today 7/11/2026 the same issue exists. The temp in my house is 82 and rising. Please send help. Thank you!!

3 months ago

star star star star star

Yanira Costa Loxahatchee, Florida

I had a great experience with the technician who repaired my washer. He arrived on time, was professional, knowledgeable, and quickly identified the problem. He explained everything clearly, completed the repair efficiently, and made sure everything was working properly before leaving. It’s refreshing to receive such honest, courteous, and high-quality service. I highly recommend him and would definitely use this company again. Thank you for an excellent job!

3 months ago

star star star star star

Bella H

I recently signed up for this service and had a great experience with the customer service rep — very professional, helpful, and patient. They helped me choose the right payment plan that fit my needs. I haven’t had to use the service yet, but the sign-up process was smooth and the rate is very reasonable. Hopefully, we won’t need it anytime soon, but I’m feeling confident and hopeful that the service will deliver when the time comes!

1 year ago

star star star star star

debbie kennedy

I've heard overwhelmingly negative reviews about home warranties, but I wanted to share a positive experience! Choice Warranty has been incredibly accommodating and prompt with their responses, sending knowledgeable technicians quickly. I'm extremely happy with every transaction, and believe me, I've needed quite a few! I highly recommend this company!

1 year ago

star star star star star

Molly

I recommended Choice Home Warranty to all my friends after they came through for me on my fridge. The technician decided it didn’t make sense to repair, and instead of dragging things out, Choice gave me an $818 Lowe’s gift card. I used it to buy a brand-new fridge! I’m honestly thrilled this really happened. For most people, warranty claims are usually a frustrating process, but not this one. I didn’t even have to get involved—the technician made the call during the first service visit, submitted it, and Choice honored his decision right away.

1 year ago

star star star star star

Zenia Livingston

We had American Homeshield for over 15+ years. They were easy to deal with as long as it was not your A/C going bad, and if you were willing to wait forever to have a technician or appliance repair/replace. The monthly payments started going up almost every year we renew. Then a good friend of ours pointed out us to Home Choice Warranty. THE BEST decision we ever made. Low monthly payments, two easy plans to choose from. Fast service as soon as you place a claim with the app. We are very satisfied with the service.

1 year ago Edited February 11, 2026

star star star star star

Michael Oliver

I’ve been with Choice for over a year now. I have always found them responsive and professional. The quality of people they have sent over have been good except one. Which leads me to a nice story. I had an issue with an appliance guy. He was unprofessional, barely looked at the equipment and (shocker) misdiagnosed. When I notified Choice, they didn’t give me excuses. They quickly sent over a new person, fixed my appliance and did not charge me for a new appt. Every company will encounter an issue. The good ones will react fast and fix it.

1 year ago

star star star star star

Dilip

My refrigerator was not cooling so I filed a claim online. I got the claim # and notification that a technician will come in 2-3 days. Sure enough I got a call from the Tech on the 3rd day who also gave me the approx. time when he would come. He diagnosed the issue which involved problems with the compressor and leak. He reported the issue to CHOICE. They gave me the option of replacing the refrigerator since mine was not repairable. The credit would be in the form of gift card to one of the vendors, hoping it'll come fast before the labor day weekend so I can avail of the sales.

1 year ago

star star star star star

Howie

not a gimmick, not a scam! CHW is the real deal. Like clock work. We submitted a claim and appointment was set up. Arrived on time, diagnosed the issue with our refrigerator. Said it would take a couple of weeks for the final approval and when parts available another appointment would be made. CHW emailed and called with time to install new parts. Again arrived on time and all is great. It would be nice if other companies would have such great customer service. thank you Howie

1 year ago

star star star star star

Phil Sutherland

I had Choice Home Warranty in Texas. I found them very competent, and since I now live in California, just signed up for a 3 year plan. The agent representative that contacted me about a Home Warranty, Moe, was very professional, and answered all my questions. I also was very pleased with the cost for their plan. I highly recommend Choice Home Warranty!

1 year ago

star star star star star_border

Susan Russell

This rating is for our current experience with Choice Warranty. Prior to this claim, a 2 rating at best! We have requested a technician for a few situations and never were given any assistance. This includes a furnace failure in February. We paid out of pocket for a new HVAC, a refrigerator, and a washer. Supposedly no technicians were willing to work with Choice Warranty. We asked to have our account closed. Why pay a monthly charge for no service rendered? While our account was still open, our dishwasher leaked. We filed a claim and Rob showed up. Wow! Not only that, for the first time, Choice stayed on top of the claim! The dishwasher is working, we are educated and happy, and Choice Warranty’s redeemed.

1 year ago

star star star star star

Efrain U

I got Choice Home Warranty this year. Because my house is 25 yrs old. Saturday night my water heater stopped working. Monday morning I filed a claim online. Later that day I got a call from a local plumbing company with an appointment for next day. The repair person called me to let me know he was on the way. He diagnosed the problem to a control unit. He said he was going to order it and have it by Wednesday. That day they called to let me know he will be here on Thursday. I only paid the $75 for the service fee. And the part cost about $175. It works great now.

1 year ago

star star star star star

Gary Morris

Put a claim in a less than 5 minutes I had a phone from one of there technicians. Anthony was there less than an hour later came out and diagnosed the issue and will be back tomorrow to put in replacement water heater. Couldn’t have asked for any better. Very impressive. Would recommend Anyone to go to Choice Home warranty to anyone. Even though service fees are little bit more. I would pay that for the services we received. Thank you, Gary

1 year ago

star star star star star

Ronald Vanes

CHW offers a much wider range of coverage at very competitive price that was the reason for switching. Plus, CHW online tool makes it easy to submit a claim. Additionally, the online tool shows your account warranty coverage, and claim status. The customer service is prompt at assigning the appropriate professional service tech who is a no-nonsense person that gets the job done right, and cleans up like his grandma is looking over his shoulder. I’m glad to have CHW on my side.

1 year ago

Choice Home Warranty Reviews