Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Michael Newnan, GA

CHW arbitrarily denied a covered item during a valid policy period. CHW also endangered my child's well-being by stringing us along for days in a hot house, only permitting one 15 minute conversation per day. I've never before encountered such a rapacious, dishonest and dispassionate company solely focused on profits and not remotely focused on fulfilling promises or accomplishing it's stated mission.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Verified Customer

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David Toliver Smyrna, GA

Choice dispatched a general handyman for a plumbing issue. It was misdiagnosed and Choice refused to correct their mistake. I had to pay a second fee to have a plumber come out. Plumber found a major issue with the water heater, for which we had enhanced coverage. Two licensed plumbers said the water heater needed to be replaced. Choice paid $140 for the replacement. I will never do business with them again and will warn everyone I can to never use Choice.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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Verified Customer

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Dan O Riverview, FL

They failed to honor the terms of our contract and took 2 weeks to complete the repair. The agents were rude and unprofessional. Signing up for CHW was one of the dumbest things I ever did. The plumber was great, though, once the awful people at Choice approved the repair. I cannot wait to be out of this awful contract, that they don't even follow.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 20th, 2021

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Verified Customer

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Tish McCoy Springfield, MO

The first time using them on my washing machine was great, then the dishwasher is not working properly and it is so old Sears was not able to find the parts needed. Two weeks went by and heard nothing, so I called Sears and they confirmed no parts...I asked if they notified the Choice Home Warranty folks and they said no, but they will and I should here something within 24 hours...NOTHING and it has been another week! I feel like I have been dropped and it is NOT my job to chase them down for information and to move forward!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Verified Customer

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Thomas Frisco, TX

The technicians sent have been good. My first claim was for the bathroom sink plumbing. He came and cleaned the line. It was easy and simple.

4 years ago

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Lisa Cumming, GA

I don't think I will swap right now but I am not able to reach a human when I call to make a claim. I was told I would have coverage for my sprinklers but I do not. I got them for the value.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Verified Customer

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Cassundra Missouri City, TX

Choice Home Warranty gave me more benefits than any other program out there. I am enjoying it. They have been able to service everything except one problem I had.

4 years ago

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Verified Customer

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Pierpont Washington, DC

We're very pleased with the service. Two different people have come out. They are very responsive. We get someone back to us within 24 hours.

4 years ago

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Verified Customer

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Yvonne Louisville, KY

Never had a problem. I appreciate it very much. Someone came out the same day when I had an electrical problem. They are the best in the whole world.

4 years ago

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Verified Customer

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Jim Chandler, AZ

The experience using the warranty has been good. I am happy with the service. They are on time and efficient. The job is completed.

4 years ago

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Verified Customer

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Kana Gretna, LA

Terrible, I wish they would cover things they said they would cover. I feel like I have been lied to about their whole program. I feel like the service representative doesn't have any compassion or empathy for their customers. I feel like every time I call them I have to give up my arguments. I truly hate their warranty. My water heater broke in December and I called them and it was a terrible experience. We had to use cold water to bath and shower. I had family in town. It was terrible.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 14th, 2021

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Verified Customer

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Leo Sulphur Springs, TX

I am glad our realtor chose choice home warranty for us. They helped us get our oven fixed after we moved in. I would definitely recommend them.

4 years ago

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Verified Customer

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Emmit Hyattsville, MD

There are service people out when I need them. Had a problem with the water backing up in the tank and they had someone out the next day to fix it.

4 years ago

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Verified Customer

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Glenn Augusta, GA

Used the warranty twice, once for the ice maker and the other time was for my AC, when they declined to help me. The quality of service is good and it is pretty easy to do.

4 years ago

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Verified Customer

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Annette Criswell

Because they provide the service I need and it's affordable

4 years ago Edited January 10, 2024

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Verified Customer

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Steven Robert Portland, CT

Very quick I filed a claim and the next day had a technician to inspect my unit very happy with the service and technician who fixed it that day

4 years ago

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Verified Customer

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Jamie Sand Springs, OK

The people at Chiice have been great. The lack of 5 stars was because our share of the costs seemed to be a little high and more than we were expecting.

4 years ago

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Verified Customer

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Sheritta Hephzibah, GA

Choice covers a lot of things. Three weeks ago they came out and sent someone out to fix my AC and they fixed it in less then let twenty minutes.

4 years ago

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Verified Customer

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Anonymous Independence, KY

They took care of my issue. We were having problems with our garage doors and garage door openers. A spring broke and they replaced the spring.

4 years ago

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Albert Thomason Lavaca, AR

Did not approve an A/C claim. choice home warrenty didnt come to my house to inspect the A/C but give me a list of causes and reasons my system had failed.just based on the diagnosis given by the repair tech. The repair tech was suggesting a more pricier replacement as apposed to a cheaper repair.I had to spend $2,200.00 from my own pocket to replace my outdoor unit.No thanks to CHW for there so called warrenty.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Verified Customer

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Helen K McFeeters Bigfork, MT

The initial portrayal of your company services buy your sales person, assured us that your company was a better provider then the company we left to enter into an arrangement with you. On our first occasion to use your services we were sorely disappointed. You chose to put an inadequate Band-Aid on a problem that required a more proficient solution, leaving us with a significant bill to be paid out of pocket. Yes, you are an insurance company. Your goal is to make money.It should also be your goal and duty to provide credible service to your customers. You failed!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Verified Customer

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Julius Copperas Cove, TX

Expensive plan. Need to work on customer Service. Also repayment for items are not good. The owner has to goot 75% of the cost on the item which need replacing PLUS monthly fees and Service charge.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Verified Customer

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Karen Woodburn, OR

The technician was excellent! My garbage disposal was rusted and broken and when he contacted your company for authorization to replace it, we got the run around and the guy from your company asked the tech if he could wait 2 hours for a decision on replacement. This was ridiculous! I had no choice but to pay for it myself. I pay a lot of money every 3 years for your warranty and get nothing in return. I am not happy at all!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 12th, 2021

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Verified Customer

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CINDI Edgewater, FL

I was able to schedule an appointment over the phone quickly without even talking to a person. Technician arrived on time and things went well.

4 years ago

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Verified Customer

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Alice Bieber Edgewater, FL

I have been without an oven that they were supposed to fix over 5 weeks ago the comment is they cannot get the part it is supposed to be on backorder and then here in November

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 12th, 2021

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Verified Customer

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Walt Stratton Cypress, TX

They are very responsive to each issue that arises. They make a fair assessment of how to get your appliance back in good operating condition.

4 years ago

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Verified Customer

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Antony Soddy-Daisy, TN

The company's they are contracted with typically take at least a week to come out and Choice approval of the repair takes another week. So most repairs take two weeks minimum verses two days if you call a local repair place.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Verified Customer

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Dianne E Delich Kansas City, MO

Always respond to claims promptly and if they don't have the right person you can use your guy and they reimburse promptly.

4 years ago

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Verified Customer

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LaDonna Wells Houston, TX

The AC Company did not show up on the date that Choice Home Warranty communicated. After the plumber and HVAC Company came out never heard back from the Warranty Company regarding the claim.Never heard back regarding claim filed.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 7th, 2021

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Verified Customer

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robert Donatelli Las Vegas, NV

I have been paying Choice Home Warranty for the past 12-15 years. Recently my air compressor/for the air conditioner went out. Home Choice said they approved that we would get our air conditioner fixed. IT NEVER happened. It took months to hear back at first they said it would be covered. The I found out I would have to pay a minimum of $1500.00 What a joke the whole thing cost $1700.00 this was the first time in 15 years that I submitted a claim.. I want to end my membership...

4 years ago

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Verified Customer

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Shari Fort Worth, TX

Not happy !!! Can't get any of my claims fixed. They keep telling me the work has been approved then turns out the tech comes, I pay him $65 then he tells me he doesn't do that line of work !!! This happened several times !!! I paid for several years upfront for this warranty & about ready to cancel & get my money back as I've been paying for my own repairs. AGAIN, NOT HAPPY !

4 years ago

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Verified Customer

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Gary Pulliam Monroe, GA

From what I've heard home warranty companies are not all they sell themselves to be, but my experience with Choice, they have mostly been pretty reliable.

4 years ago

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Verified Customer

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Shanna Behling Las Vegas, NV

They have always been very prompt with their service. The people who have come to my home have been very helpful and friendly.

4 years ago

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Verified Customer

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Adam Mueller Phoenix, AZ

Technician was great even came out earlier then the apppointment. He was informative and explained everything and the repair didnt take long at all.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Verified Customer

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Patricia Deere Lewes, DE

I have been trying to fix our air conditioning since May and you couldn't find a tech to come out and repair it too long of a time to be without air conditioning especially since I paid over $2000 for this service. I wish I could cancel this service I use to have another service with no trouble they were right out to my house and fixed everything that I called them about. Your service needs a lot of updating with the response to a call. I am very disappointed in Choice

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 28th, 2021

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Verified Customer

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emily omlor Dayton, OH

I called choice and related the problem , they sent out a repairman who found the cause . He had to replace a part ,and now every thing good.

4 years ago

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Verified Customer

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Steve Hardaway Cleveland, OH

I recently had a claim that was covered and approved by CHW. The technician came out to service the thermostat and wasn't able to fix the problem. Then he determined that it was another problem that I disagreed with and was incorrect. This same tech caused even more issues. I then had to pay for another company to fix the problem. I filed a claim to be reimbursed and it was denied.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Verified Customer

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Jill Torres Las Vegas, NV

I have had several items fixed and replaced. The companies they send have been very good and took care of the problem professionally and quickly.

4 years ago

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Verified Customer

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Nancy Stanley Harrisonville, MO

So far everything we had to call on was fixed properly and the service people are wonderful and you can do it all online

4 years ago

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Verified Customer

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Laney Peterson

They are good,The service is up to date,

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Verified Customer

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Francisca Kenyarko Tulsa, OK

They take care of u in all ways to find the best solution to ur problem/needs. Best company I know of and will recommend üëå ‚ò∫

4 years ago

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Verified Customer

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Alison Fort Worth, TX

Replacing an appliance we had to wait A MONTH for Lowe‚Äôs gift card to come through email. It was ridiculous. Are we really supposed to live A MONTH without a major appliance? Horrible.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 22nd, 2021

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Verified Customer

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Klaus Maruska Janesville, WI

Well you do not honor the claims I requested and the one you do honor it takes a month from start to hopefully finish and the techs you sent are more qualified to be the 3rd installment of the movie Dumb and Dumber since they have yet to fix the problem

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 22nd, 2021

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Verified Customer

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gail glass Dripping Springs, TX

I have been working with CHW for two months to get my dryer repaired. There have been two technicians out and they both gave the same diagnosis. The required parts to repair it have been discontinued but the manufacturer. CHW refuses to resolve this matter.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2021

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Verified Customer

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Randy McKee Munford, TN

Can't get a "clear english speaking" customer service rep for one thing! Also, I had a repair done on my dryer and it quit working with the same issue 31 days later and the pakistani guy named "eric"(?) Ha!, said it was beyond the 30 days and I would have to pay another service charge! I WILL NOT renew this contract and I don't care how many free months you offer!!!!!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2021

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Verified Customer

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BRENDA M TURRENTINE Tucson, AZ

communication is key for me! and there is not a good way to communicate. details are not given until asked. this is my first claim with Choice, so ask me again after solution

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 21st, 2021

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Verified Customer

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William Sierra Arlington, TX

They get back to my email in a very prompt time. The company‚Äôs they‚Äôve sent to handle my issues have been very good company‚Äôs.

4 years ago

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Verified Customer

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Sylvia Deng Richmond, TX

My AC broke down around early morning, I filled out a fix require ,the repay is very fast and the service is very good.

4 years ago

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Verified Customer

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jehanbux mehta Missouri City, TX

Within two hours of my filing a claim for a leak in the vent of my central air conditioner, a technician arrived and resolved the problem.

4 years ago

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Verified Customer

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Terry Fontana Killeen, TX

Still waiting on reimbursement . I got 5 different stories from 5 different people. First it was 3 to 5 days, then it was 12 to 20 days, then 13 to 30 days and finally up to 45 days. I was the charges would be reversed on my PayPal credit card, then I was told a check was issued. Just a big mess. Very disappointed, considering up to that point everything was fine.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that the reimbursement has processed back to the credit cad we have on file.

Sep. 22nd, 2021

Choice Home Warranty Reviews