Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

star star star star star_border

Annette Fontanella-Badea Freehold, NJ

I called Choice Home Warranty because my freezer section in my refrigerator wasn't working. Within 48 hours, a very knowledgeable technician was able to diagnose and fix the problem. We were very happy! My only complaint is that I was told that I would receive a call to schedule the appointment, and I happened to see the email with the appt info, I never received a phone call.

3 years ago

star star star star star

Olgica Scottsdale, AZ

I signed up for a Choice Home Warranty and the agent Kayleigh R was friendly, professional, she answered all the questions I had and provided me with her direct contact information ( telephone number and email). Smooth transaction. Highly recommend.

3 years ago

star star star star star

Russell Helms Charlotte, NC

The technician was very persistent to visit and repair my electrical items we were experiencing issues with. Being an experienced person several test were completed which let us know where the issue was coming from. The work was completed very quickly and was done compliantly with our having positive results with all working well,

3 years ago Edited January 10, 2024

star star star star star

Mikd Martinsville, IN

I filed 3 claims in two years with Choice Home Warranty (CHW). The claims were responded to an less than a day with a repair appointment. All service personnel were on time, professional and explained everything to me. I am a CHW customer for years to come. Thanks

3 years ago

star star star star star

Dragon Ryder Parker, CO

This is my 5th claim with Choice Home Warranty in 3 years. As with all the other claims, this one was approved/fixed without any hassle or questions at all. I highly recommend this warranty company. We've used American Home Warranty and Select Home Warranty in the past, and this is by far the best experience.

3 years ago

star star star star star

Audrey Smith Columbia, MD

This is my third claim with CHW. I filed my claim on line and received feedback regarding the technician whom my claim was assigned. I have been pleased with each technician. They contacted me within 24 hrs. Upon arriving, they were COVID safe, friendly and efficient.

3 years ago

star star star star star

Fred Wicher

Like CHW have 3 year contract . When I needed service I call made a claim and the same day they setup an appointment and phone number of place they were sending. If not convenient then called a made appointment that was suited fr me.

3 years ago Edited January 10, 2024

star star star star star_border

RSwinson Richmond, VA

I had the opportunity to use my program recently it was a great experience. The contractor was timely, polite, did an excellent job in resolving my problem. My only complaint was not about the contractor but in regards to my policy. When I registered my issue I found out that my service call dollar amount had been raised and was not communicated to me

3 years ago

star star star star star

karen collins Littleton, CO

I just signed up so only have that experience. I called your 888 number and talked with Jason L. He's quite the salesman. I purchased the 5 year plan for seniors. Hopefully, Choice will be a better experience than Fidelity.

3 years ago

star star star star star

William Lyon Miami, FL

Choice Home Warranty has responded immediately to my service requests over the past two years - one was for a A/C fan issue and the other was that the ice maker in our fridge quit working. The service companies CHW sent also responded quickly and their service was to the point and totally professional.

3 years ago Edited April 29, 2022

star star star star star_border

Ricardo Sewell Spring, TX

I'm a new customer to Choice I has my first experience with the service on July 2nd. My contract activated on June 24th. Call was placed for service on June 25th. Contractor was assigned and came as scheduled on July 2nd. My disappointment was being denied service due to newness of contract..while this service has a #1 rating I'm not a Happy Camper at this writing. We'll see how things progress going forward.

3 years ago

star star star star star_border

Marsha Annicks Estes Park, CO

Service was requested on a Wednesday morning and scheduled for Friday. It was then canceled and rescheduled for the following Tuesday. After calling and pleading they came out Saturday morning. The motor was replaced but the rollers needed to be replaced and were not covered. This is my first experience with a warranty and I am wondering if every time I call is there going to be a part not covered. Why weren’t the rollers covered if they were worn out?

3 years ago

star star star star_border star_border

Trkyhntr86 IA

It was not easy to put in a claim on line the computer had me stuck in a loop until I gave it a false response about the problem. Then they wanted me to find my own repairman. They finely found a repairman and he was very good. Once they decided to replace my dryer they sent me an email with a price they were going to give us to replace the dryer. In a Lowes e-gift card. I excepted the price which barely made a down payment on a dryer then Choice Home Warranty sends a email that says thanks for taking their claim offer and they will email it to us in thirty days!!! So much for doing laundry at home.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 8th, 2021

star star star star star

Ron Jacksonville, FL

Awesome HOW company. Encountered a sizeable pool equipment problem only 2 weeks into being a new Choice customer. Technical folks reviewed the estimate and pics of the failed system and approved the $800 + repair cost in less that 10 minutes. Very evident that Choice is highly focused on delivering a supurb product. So glad we made the switch.

3 years ago

star star star star star

Coop El Campo, TX

Received a text message the day before our appointment saying when they would be here. He called early to tell me they might be a bit late. Called when enrout. Very professional and friendly. Got along with our dogs. Found the problem quickly and fixed it. Very pleased.

3 years ago

star star star star star_border

Becky Knoxville, TN

There have been a couple of things that sadly weren’t covered by my warranty. However the microwave is in the process of being fixed. The workman was prompt, kept me informed of his arrival time, and was very professional. I have received the parts he ordered, and he scheduled a return date, pending. I was very happy with him. His name is Andrew Flores. Good job so far.

3 years ago

star star star star star

velda embrey Longview, TX

I was pleased with the approval time for my air conditioner repair even though it was a small job, my unit was inoperable in the Texas heat. I was afraid it might take several days but it was approved & fixed within 24 hours. Was happy with CHW & the contractor sent.

3 years ago

star star star star star

Lucille Hill Shreveport, LA

I call to make a claim . CHW answered. Accept my claim. In minutes I was speaking with a Technician. He was prompt, cheerful, professional and made me feel like it mattered to him that I was completely satisfied with every thing before he left... thanks so much CHW..... L. Hill

3 years ago

star star star star star_border

M Wang IL

I gave 4 star for the issue is solved, but the experience was not good. I had AC issue for 3 weeks and finally it is fixed. It was assigned to one technician and he said there is leakage and need to get approval to check it up. He never came back and returned my calls. Thankfully, CHW assigned another technician after I called three times in the third week and second technician identified the problem and had it fixed.

3 years ago

star star star star star

Jeff Diedrich McKinney, TX

I put a claim in on Saturday June 26th, by Sunday night had the repair Company and number . Monday morning they were here ahead of schedule which in these days is almost unheard of. Took about 30 minutes fixed and they were gone with cold air blowing. We still can not believe they came that fast here in Texas.

3 years ago

star star star star star

Sharon Essex Junction, VT

My refrigerator stopped working and they had a service repairman at my house the next day. My refrigerator could not be repaired and they offered me a fair price to replace it. The women that helped was awesome with my claim.

3 years ago

star star star star star_border

Laurie Ulrich Homewood, IL

I have found the process--once it's turned over to the technician--to be everything I could hope. The technician, in this case, but also in previous are helpful, communicative and eager to serve. Completing the original claim and talking with the Choice phone representative was less satisfying--I definitely had to "wade through" the attitude of "this is the way we do it, ma'am" in order to get my claim processed.

3 years ago

star star star star star

Dr. RUBY McMILLIAN, Th. D. Mobile, AL

I recently had an issue with my Samsung Electric Dryer. It was serviced three times but could not be repaired. I was offered a replacement cost. I disputed their offer. Sent in detailed information and the cost of my dryer. After the review, they agreed and gave me a fair price.

3 years ago

star star star star star

papadoc Acworth, GA

My air conditioner quit and I notified Choice. By the next morning I was advised of an appointment the next day with a technician. The Tech arrived on time, assessed the situation and promptly repaired it. The Tech was professional and very well informed. I am now enjoying the cooling effects of a functioning machine.

3 years ago

star star star star star

Mary Drew Atlanta, GA

I put in a request and less than 24 hours later a technician arrived to diagnose my problem. The repair was approved and I should have it fixed in 2 weeks. I will update my review if I have any issues but so far I am very pleased!

3 years ago

star star star star star

Kevin Wright Independence, KY

We have had Home Choice Warranty since purchasing our home. We have had 2 appliances go bad (hot water heater and washing machine) and the service has been very good and we have been very pleased with how the claims were handled. Will use Choice for years to come and recommend.

3 years ago

star star star star star

Ray Diaz Surprise, AZ

The ac went out at our home during the summer. We were afraid it was going to take forever to get someone out to look especially since it was the first time using CHW. Nothing was further from the truth. It went so well and we were back enjoying the cooler air very quickly. Great overall experience.

3 years ago

star star star star star

Patricia Baskerville Baltimore, MD

Hello I've had choice warranty for my home warranty for over two years now. I've had the opportunity to use their services on two separate occasion. One for a plumbing issue and the other for an issue with my a/c unit, both times I received prompt and expert service. I would recommend choice warranty, as an A 1 company of my choice.

3 years ago

star star star star_border star_border

Rita Fort Worth, TX

I have been trying to get my payback since March I have septic coverage that is serviced through a county approved contractor. I reported the septic problem and filled out the paper work about the company my contract is with. They stated it was not approved but it was for $798. and they even talked to the contractors owner. Now they promised at least $500 but no money was refunded to my credit card. So I called numberious times and now they say they'll send me $470. No money yet. Not fair. I also have a garage door opener problem . It's been acting up since January 2021 they've sent out numerous companies and I've paid my $65. Each of the times. Parts replaced but never fixed. Door came down on my dog . Vet visit for dog!I don't feel I should have to pay $65. So many times. It should have been covered after the first $65.

3 years ago

star star star star star

Cindy Bryant Berea, OH

Claim process is easy. What I least like are some of the companies you work with...the last heating and preconditions company was supposed to be here friday,June 11, and they never showed up or called to cancel. I think you should screen companies thoroughly.

3 years ago

star star star star_border star_border

Jason Vercillo Round Lake, IL

My wife did not like no human contact with only email communication it makes people feel left hanging… you should consider text communication so people don’t feel driven to watch their email… How ever the service was prompt communicative - cognitive - friendly - hard working in hot condition. The company should not up sell by communication they hound up sell with promotional sheet…. Showing option with Cost of upgrade printer otherwise when the tech up sells you feel like you could be taken advantage of … example I negotiate fir a living and am aware of cost of product - but what about older person or women/man retired or elderly or young couple not aware of cost they immediately go on defense.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

star star star star star

Vicki Smalley Bolivar, MO

I filed a claim on line, was promptly notified by the repair company and an appointment was set up. They arrived on time, were extremely knowledgeable and fixed our AC unit in no time. They gave us some advice on how to clean the exterior part of the unit. It was one of the most enjoyable repair experiences I’ve ever had.

3 years ago

star star star star star_border

jjones@unitedseeds.com Lincoln, NE

So far I am pleased with the ease of reporting the claim. The agents have been cordial to talk with. Once the claim is advertised seems to be where the problems start. I takes a long time to get a tech company to respond to my problem. You send me a notice that I can get my own tech but there are all kinds of problems there. First it is hard to find a company that will mess with a warranty company like yourselves. If I do find one you won’t pay any labor. It’s just not a good situation. Seems like you need to develop a better reputation with these companies.

3 years ago

star star star star star_border

James Trapani Gainesville, VA

Although the experience was seamless, I was slightly disappointed in the final outcome. Our washing machine needs to be replaced. We paid about $1,000 originally since it was a larger drum high efficiency washer, but the original replacement amount Choice was going to provide was only $346. I had to fight to get more money for the replacement. We finally agreed to $476. That still isn't enough, but grateful to get what we received.

3 years ago

star star star star star

Buster Miller Denver, CO

Happened really fast if anything I would say just let the customer know they will be getting call so quickly. Love the urgency just questioned the authenticity of the call. It went smooth, but fast. Would like to make sure we cover everything of importance since it moves pretty quickly. Overall good experience.

3 years ago

star star star star star

Cindy Ramos San Antonio, TX

The technician was very friendly and presentable. He was able to determine that our washer was repairable but the parts needed to be ordered. Advised that I would be getting an email on when the parts would be available and another appointment is scheduled for next Thursday. I’m ok with that because my washer is semi working.

3 years ago Edited July 18, 2022

star star star star star_border

The Oyer Family Fort Leonard Wood, MO

Choice seems like a decent company. Worst experience so far is the amount of calls they give to you when you are inquiring about plans. I couldn't pay that call and everyday for two weeks, I received a call from some sales rep. Finally when I had the time to do the purchase, I received 100 off the annual price, free month and 20 off of the service call fee. Way better than the offer when I first called. Choice took care to make a competitive offer that I couldn't refuse. Otherwise, the annoying calls would have lost my service. We will see how their service calls work in the future.

3 years ago

star star star star star

Anita Hewes Daphne, AL

It took a really long time to get someone with enough sense and who knew what was going on to Finally get the ball rolling and fix my air. This started in June and hopefully my unit will be replaced this week. Being in the South it has been in the high 90's to the 100's Thank You Patricia for a job well done.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

star star star star star

Beverly Giarrante Mundelein, IL

I already have a choice warranty on my home and wanted to purchase a warranty for a investment property that I am selling. The rep was very helpful and quickly provided all the information I needed to purchase a total plan for our house we plan to sell.

3 years ago

star star star star star

Roger Cohn Tucson, AZ

I went online and filed a claim for my pool problem. they responded right away. Not finding a contractor immediately they offered me the reimbursement method. I decided to wait until they found someone. The tech came out, I paid my service fee and he fixed my pool problem in about an hour. It's fine now . thank You Choice

3 years ago Edited October 13, 2022

star star star star star

JOAN BARTON Pensacola, FL

Correspondence was great. Every person that I talked with was real nice. Called me by name which is important to me. Technician was on time, professional, nice appearance, clean, liked our puppy. Just a nice experience. Have recommended him to my neighbor already. Thank you, Choice Warranty. Joan Barton

3 years ago

star star star star star

John Adams Ormond Beach, FL

Exceptional service. I called in the claim at 4:00 pm Tuesday and the A/C was back in operation by Noon Wednesday. Can't do any better than that. I truly appreciate the great service. Outside temp was 93°. Technician was professional.

3 years ago

star star star star star_border

Bruce Eads, TN

The first time we had a problem, it was taken care of, and we were kept aware of what was happening. However, the last problem we had was taken care of in a great great manner. Mr. Lee checked in with us daily, to let us know a part was ordered, when he expected the part to be delivered, and then to let us know it had arrived. He was very pleasant, and explained everything so we could understand what he was doing. He is an asset to CHW.

3 years ago

star star star star star

Quincy Ware Cordova, TN

Awesome customer service experience! Reported issue and appointment setup within a couple of days with satisfactory resolution the following day after technician visit and diagnosis. Thanks for standing behind your warranty and services.

3 years ago

star star star star star_border

Tom Kulczycki Reno, NV

Responsive service call (two days). Firm that came out was very professional and capable (Reliable Garage Door Service). Turns out that no parts needed to be replaced at this time, but he pointed out a component that was nearing failure and would probably require service in the future. Adjusted a number of components and ensured proper operation before leaving the property.

3 years ago Edited February 6, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2021

star star star star star_border

Rox Allen Kerby Edmond, OK

I honestly really love Choice Home Warranty in most cases, but with my last 2 claims I have had costumer service reps give me wrong information that almost landed me holding the bill. Coverage is awesome, and when it has gone right there is no better especially compared to the previous home warranty companies I've had, but the the costumer service reps have told me wrong information more than once, 3 times actually. I still recommend them Choice over the other companies, but watch what costumer service tells you.

3 years ago

star star star star star

Vivek Kumar East Hanover, NJ

Requesting the repair was extrremely simple. It took me a few seconds to do so online. The technician came as expected on time. He was very pleasant to deal with. This was my first request and Choice got full marks in terms of my expectations!

3 years ago

star star star star star

Patricia Geyer-Patton Vero Beach, FL

Your prompt response to our request was excellent! Scheduling the contractor was within a couple days of our email. RMJP Appliance Repair showed up on time, assessed the problem efficiently, and you promptly approved the work. What more could anyone ask for?!?

3 years ago

star star star star star

Mike Cape Coral, FL

My A/C all of a sudden quit cooling at 9PM. I filed a claim not expecting anyone to come out that evening, but early next morning, the A/C company was at my door fixing the issue. Choice has always sent people out with no questions on all the claims I have filed. Very pleased with them.

3 years ago

star star star star star

John Allison

I got a very fast and good response when I called with a microwave problem. A claim number was allocated within minutes (about 45 minutes ago) and I am now awaiting a call from an approved technician to come, critique and resolve the problem

3 years ago Edited December 1, 2021

Choice Home Warranty Reviews