Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Marty Klecka Pearland, TX

I'll try again. I've already done this twice. I appreciated the professionalism, timely arrival and efficiency of the plumber who was assigned. There was a bit of difficulty trying to arrange a convenient time on my schedule. Once it was set up, everything went well. The only downside was the fact that he discovered another very minor situation he could have corrected in a matter of minutes. He was not allowed to do it because it was not part of the initial claim. I did not include it because I didn't realize it was a problem. I am not a plumber so I didn't even think that could have been part of the solution.

3 years ago Edited January 10, 2024

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JOAN VALENTI Fairport, NY

I had another warranty a year ago before CHOICE HOME -- they would not fill my repair, so I cancelled them -- heard about CHOICE HOME -- unbelievable phone service to put in a claim and then the repair was done within 24 hours ---- told my HUSBAND this is the best warranty company -- we paid for three years up front so hopefully I will get this same wonderful service on other claims in the future !

3 years ago

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Beverly Belin Columbia, MD

Anton from Infinity Power did an excellent job of diagnosing and installing a new fan or my bedroom. He came out during the day and saw that fan needed to be replaced and then got approval and returned in the evening to replace the fan. I regard this as excellent service and will recommend him to all of my friends in addition to using him for my future needs.

3 years ago

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Lenora Demiashkina Eugene, OR

Fortunately, we purchased from Rob in Sales their senior 6-month warranty plan. Rob is bright and accommodating and very informed. He patiently switched gears quickly to answer my many questions and provided the best service plan for our consideration. My hope is over the years, Choice Home Warranty will provide equally good repair service as need arises.

3 years ago

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A wonderful home warranty company!! Lexington, KY

Choice Home Warranty responded to my repair request in record time. When the repairman came to my house, he explained what he was doing. New parts needed to be ordered and CHW supported the order with parts arriving in only a few days. In my past experience with another warranty service, the company only wanted to do the bare minimum. Choice Home Warranty, however, wanted the repair to be fixed correctly the first time. I am extremely glad I contracted with CHW.

3 years ago

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Ren Beck Jakarta, JK

this is the 2nd company that came out (Sears is BAD) This company Angel AC's tech Rodys S listened to our issue we have had over 4 weeks and he took the time to evaluate the situation. Fixed the issues and we now have cool air inside our home during the day at 76º instead of 81º during the day in the Texas unbearable heat that is very unhealthy for us elderly. After trying to get help for over 4 weeks to get service this gentleman gave us hope and the feeling of he cared for our problem.

3 years ago

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Cindy Conyiers San Marcos, CA

3 years ago

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Art Furman Medford, OR

First time around it worked out pretty good…..once I got me own technician to help. He fixed the issue was authorized rather quickly and I liked how simple the upload reimbursement process was! But What would be very helpful would be for the call center to do more then just phone back and have some real information as to where they are in locating a service provider. An Ongoing tracking system - how many calls did they make on my behalf over the 48 hours they had did to locate a service provider for my problem. After almost two days of waiting for anything from your end I went ahead & got my own technician. They can the very next day in the am. It really makes me wonder how many calls the call center or support people really did? Did Choice have a developed list of service people, Company, phone numbers email in my area town?

3 years ago

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Tim Syzek Perry Hall, MD

Aaron contacted us promptly, was very professional and personable about explaining the details of the best available plan to suit our needs. He followed through after taking the required information, with the promised electronic copy of our home warranty. This plan gives us continued peace of mind for the number of years in the warranty, at a reasonable & affordable price.

3 years ago

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ARTURO GARCIA Chula Vista, CA

Picked as top rated service from internet, left Sears Protection Agreement after 10 years because they changed the rules of the game. Person that called me, Daniel F was very professional in explaining how Choice HW worked, he also offered a special plan for senior citizens which was convincing and saved us money on long run. Expect that the appliance service offered in future needs is as good as the sales pitch made to convince me and increase my coverage, it's a good deal for both parties if expectations are met. Thank you Daniel F

3 years ago

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Mary Pooler, GA

I have used Choice Home Warranty twice this year. 1st time I had refrigerator issues and within an hour of putting in the claim I received a notification that a technician would be here in 2 days. Great!! 2nd time I put a claim in for my air conditioner problem. 12 hours later I got a message from Choice that they hadn’t been able to find a HVAC contractor and if I wanted to use a HVAC company of my choice they would reimburse me. I did and the next day the technician came, he was required by Choice to fill out forms and take pictures. He did and we even called the make sure everything was submitted properly. 31 days later I received a check.

3 years ago

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Ellen Pinner West Islip, NY

My husband recently passed away and always fixed everything Now that he is gone I need Choice to do all my repairs needed. They are reliable and fast. The price is also reasonable. I only pay $97 a month for 2 houses. I originally had a company called everything breaks and they were charging me $95 for one house. They also give you a month free if you give them a referral person which is a nice perk

3 years ago

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Stacey Wilder South Bend, IN

We purchased our Home Warranty when we bought our new home at the recommendation of our realtor. We are glad we did because it paid off when we had to make a claim on our dish washer. They found a technician from Sears, and he did a great job fixing the machine. Works great. Glad we made the purchase; we feel better knowing our home is covered.

3 years ago Edited January 10, 2024

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Katherine Kim Brown - Lyons Rhome, TX

It was really easy to submit a claim and I felt the company did a good job of keeping me informed. Honestly, I was a little concerned when it was taking so long to find a technician to come out (my AC was out and it was 110 outside). I do like the fact that I was given an opportunity to find my own technician and utilize the reimbursement option, even though I didn't use it. Customer service was great each time I called and you guys never stopped looking for someone to help me! I appreciate it and LOVED the service provided by Liberty Air! Thank you!

3 years ago

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Edward Brown Rancho Cucamonga, CA

I like the fact that ive made a couple claims in the past. And choice warranty has always been fast to get my problem solved. Ive been happy with the service i have gotten. The 75 dollar fee is more than fair. I also signed up for the five year plan. I have to say it is the best all around home warranty i have seen and have. I’m very happy for a multitude of reasons. To date.

3 years ago

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Linda Cavallero Redding, CA

Your representative was so helpful and spoke in layman terms making it easy to understand. I was given all the options available to help me make the right choice for our home. We are currently (to be cancelled tomorrow) with a different home warranty service that we’ve had since the year 2000. Throughout the years we’ve had many misgivings and decided enough was enough. I’m so pleased with what James presented to me and knew we were making the right decision to change. Thank you James for your time and helping us with this decision.

3 years ago

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Ken Knott Strongsville, OH

The technician was very polite and performed his work very well. However, I am extremely aggravated with Choice Home Warranty due to the fact that what they replaced was only part of the service I expected. When a customer calls in for service to have their garbage disposal unit replaced, one would expect a replacement to be comparable to the one being replaced. That didn't happen!!! What the technician replaced was the garbage disposal unit LESS the electrical cord. I could not believe my eyes or ears when the service man said I would need to contact CHW and speak to them. I did call CHW and the representative I spoke to advised me that he would need to issue another service request...AND I WOULD HAVE TO PAY ANOTHER $65 FOR THE SERVICE. ARE YOU FREAKING KIDDING ME? That electrical cord is part of the unit. Who would ever purchase that unit without an electrical cord??? I am so P----d O-f at your company for pulling that kind of service with me! I would expect that a company, such as yours, would have better integrity then that!

3 years ago

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KMLatson Shreveport, LA

Since joining Choice Home Warranty, I have received nothing but exceptional professional service and customer service. The issue I had was partially repaired and in order to completely repair the issue, Choice had to approve the repairs. Approval through other warranty companies are generally denied when waiting for approval. Choice Home Warranty approved the repairs without an issue and promptly I might add. I am a very satisfied customer of Choice Home Warranty. I have convinced my daughter to become a Choice Home Warranty customer and she too is very pleased with this company.

3 years ago Edited January 10, 2024

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Hedy Fana Boca Raton, FL

Effortless Claims Process: The claims process with Choice home warranty is seamless and straightforward. When I encountered an issue with my refrigerator, I simply contacted their customer service team, and they guided me through the entire process. The representatives were knowledgeable, courteous, and efficient in handling my claim. They quickly dispatched a qualified technician to diagnose and repair the problem. I appreciated how Choice Home Warranty took care of everything, minimizing the inconvenience and hassle for me.

3 years ago

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Bob French Oklahoma City, OK

I was scheduled for surgery 2 days after air conditioning went out. It was in 90’s every day. Choice went above & beyond and we had AC within 2 days. Past repairs have always been timely as well. And providers exceptional. We had a different home warranty for many years. Cancelled because once it took 3 weeks for Freon! So grateful we now have Choice. And my family members have all switched too

3 years ago

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Ernest Restivo San Francisco, CA

I have been with Choice since 2014. I have well satisfied. They have handled my claims in a professional manner. The only reason I have not given 5 stars is that over the years companies they have sent several times to do repairs have sent technicians who didn’t seem to know how to diagnose the problem/ or fix it, one was with a refrigerator that I finally replaced at my cost because the technician didn’t know how to properly do the repairs and we were without a refrigerator for several weeks. Next was an a/c problem, the technician said it was old and parts weren’t available, the company after I complained ,sent someone else out and he said it was the fan motor, ordered the part and made the repair. I don’t know how you select your repair companies but it seems there might be a better system in selecting them. Down time to fix a claim can be exhausting to a client.

3 years ago

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William Murray Slidell, LA

In southeast Louisiana this time of the year we really rely on our air conditioner systems. It's been daily in the upper 90's. That's not that bad but when you add the humidity the heat index makes it feel like 108 to 110 degrees. I requested a repair on Tuesday 6-13-2023. The technician didn't arrive till the late afternoon of Friday 6-16-2023. That made for a few sleepless nights on the den couch. That air conditioning zone was still working, Then, when the tech arrived the coil was problem. It was dirty and he advised it is not covered. He said Sears could clean it for $500. On my retired fixed income that's going to be difficult to manage. I need to go shopping to find a company that can do it for less.

3 years ago

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Jon Goldberg Oakland, CA

I've had a few different brands of Home Warranties over the years and Choice is my top pick. I find it a good value, they're a little quicker & more responsive than their competitors. We've submitted claims that have helped us save a LOT of money on repairs to items ranging from Refrigerator to Garage Door. If you're willing to pay your premium up front/annually they'll give you a really great price on it vs. Monthly. Once a vendor/repair shop is assigned to you the communication is good and clear- you'll always be in the loop via emails and texts on your status. There are 2 key reasons that I rated them 4 stars instead of 5. A- once you click on even a single ad or promotion, you will be INUNDATED with tons of annoying calls and emails. They called our home line literally EVERY DAY (once we had already renewed). B- when you do call them to sign up, the sales team is very very aggressive in trying to up-sell you for longer term agreements.

3 years ago

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Judith Zugg Long Beach, MS

He was courteous professional knowledgeable of his profession. He shared with me what he was looking for testing The only thing I was upset about he went outside to call in his parts etc but stood outside for over an hour half waiting for pick up from the call in (guess he was on hold) in this horrible heat after waiting outside for over an hour or so (I think it was closer to two) he decided to come in call back later. He said he went out because of some personal information he had to give out he should have stayed inside said something to me I would have gone to another area

3 years ago

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Sheila Elmer, NJ

I have been a customer for over a year now. I made one claim during that time and it was a very smooth process. The professional that came to my home was prompt, courteous and thorough. I made a claim this morning and I am sure that my experience will be another positive one. Choice Home Warranty offers affordable coverage for all areas of my home. I have and definitely will in the future recommend Choice Home Warranty to my friends and family.

3 years ago

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Nick carbone Sacramento, CA

My first claim with C.H.W. I was very pleased with the service. I had MSJ Appliance call me the next day to set up an appointment. They came the next day to fix my Dryer, they didn't have the part and had to order it. MSJ explain to me what had to be done, they took there time to explain what had be done and had to be approved by C.H.W. , witch was approved right away, they said it would take about 5 days to get the part. when the part came in M.S.J called me to set up an appointment, they came the next day. Over all I was satisfied C.H.W. and M.S.J service.

3 years ago

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Linda Thomas Escondido, CA

Jonen K called after seeing my search for home warranties online. He was polite, friendly, very informative regarding Choice Home Warranty and what they offered to home owners in regards to coverage. At my age and without first discussing it with my husband I expressed my concerns with making a decision without his input. Jonen assured me that if he was not in agreement we had 30 days to cancel. After doing some searching online I felt comfortable with Choice Home Warranty and believe we made the right choice.

3 years ago

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sandeep T Altamonte Springs, FL

Like the fact home coverage for appliances can be purchased through this company, don’t like the fact that they inspect the repair, get an understanding of costs for parts/labor involved and try telling to customer that “this appliance repair is not part of your appliance warranty or only partial service is covered”, I had a recent plumbing issue and the guy from repair company (external contract company for Choice Home) told me that the repair is not covered part of your appliance protection which is weird given how basic the plumbing issue was and I was told to pay $350, disappointed with how they service overall..

3 years ago

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Jerry Pohorsky Santa Clara, CA

Able to file a claim online day or night. Just submitted a claim at 2 AM. Don't need to search for someone to do the repairs and get estimates. Choice Home Warranty finds the repair person for me. Paid in advance for 6 years of coverage. A water heater repair before I got the policy nearly cost me as much as my multi-year plan. The cost of filing a claim is very reasonable.

3 years ago

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Kristy Straka Denver, CO

I like the fact that it was easy to enroll with Choice Home Warranty. We have not used their service because our appliances are in good shape, but the enrollment process was quick and simple. What I disliked is that I received email after email after email and phone call after phone call after phone call to enroll. I honestly think that they shouldn’t inundate peoples inboxes. That said, every email came with a deal. I got $125 off and first month free.

3 years ago

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Ronald Higgins

The Tech (Tom) from Bennett & Sons knew exactly what the problem was. Just a clogged pipe. Within 15 minutes, after clearing th clog, and checking the freon level, I had A/C. No freon required. The company (FPS), that you sent out, before this one, was not reliable. The tech (John) said my A/C needed freon, but he wasn't sure it was available, because of the supply chain shortage.

3 years ago

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Joseph Ory Metairie, LA

I liked that the process was quick and easy, and the claims specialist was easy to talk to and understand. However, the price that was offered by CHW to reimburse me to replace my oven was extremely low. CHW gives reimbursements in the form of a Lowe's gift card, not cash, but Lowe's does not even have an oven for sale that is cheap enough to be bought with the gift card. I know CHW gives their reimbursements based on their cost, so then the customer should be given their reimbursement in cash so that we can find a cheaper oven from another supplier instead of having to buy from Lowe's at a loss to us. Also, I think it's unreasonable to wait 2-3 weeks for an electronic gift card to be emailed to me. If it's electronic, I should expect that to be able to happen within 2-3 business days.

3 years ago

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Richard Kovach Las Vegas, NV

The work was done Quickley and efficiently. The technician was able to identify the problem and resolve the issue. We had an issue with the refrigerator repair in Choice was FANTASTIC but they used Sears Home Service and even though we paid the technician at the time of service we are getting bills from Sears. The service order # is 41662336, the Service Unit # is 0008366 and the service date was 7/31/23.

3 years ago Edited September 14, 2023

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Linda Louisville, KY

Fortunately, I have only filed one claim since switching to CHW, but I was astounded at how easy it was compared to my previous warranty company. The call-back was speedy, the scheduling was uneventful, and the selected vendor was top-notch. There was not one single hiccup in the entire claim process and I couldn't have been more pleased. I recommend CHW on a regular basis and am happy to do so.

3 years ago

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Jeanette Coleman Katy, TX

Jeanette and Serrita are thanking Choice Warranty for the compromising offer toward the purchase of a new washer. Upon the diagnosis of the problem of the washer on hand, it was determined the washer was no longer serviceable. We are very appreciative of the offer made, in that it aided us in keeping within our budget during these times of economical uncertainties. Again, THANK YOU!

3 years ago Edited June 7, 2023

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Jim Loson Scottsdale, AZ

Still enjoy doing business with your company - finding it to be longer to get contractors to sign up for work - nice to have an option to find someone to repair certain problems faster by hiring them , but that is a bit unsettling wether they are capable or not - hope you still are keeping contractors available for the warranty work by keeping the payables close to 30 days - I have heard over time that is an issue - All is well !!

3 years ago

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joe martins Plano, TX

My overall experience with Greg/Choice Home Warranty, was very pleasant and informative. There was no high pressure to make a purchase. After understanding the program I was excited to become a Choice Home Warranty customer. As a veteran I was offered additional discounts which I am overjoyed with receiving. I look forward to having a pleasant experience using Choice Home Warranty services if the need arises. Thank you for your assistance in becoming a Choice Home Warranty customer.

3 years ago

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CSpickerman Atlanta, GA

I was in the midst of major repairs/renovations from a plumbing problem when my hot water heater began to leak in several areas. Within several days, the damage was assessed and I had a new water heater installed - no charge to me. The technicians were professional, efficient and performed their jobs extremely well. I am so well pleased with the quality of work and satisfied that I am covered by a home warranty

3 years ago

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Bennie

My A/C went out in May. Choice assigned an local area contractor within 49 hours. They even apologized that it took that long. I had the A/C repair approved and repaired within a couple of days. I am impressed with the sense of urgency they demonstrated. It left me with the feeling that they really understood my predicament and the inconvenience of not having cool air during hot weather days.

3 years ago Edited January 10, 2024

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Dave Paquet IA

Had a thermostat issue. AJ, the H.V.A.C technician was very responsive and worked with me on getting a new thermostat. I was in the HVAC industry for 22 years. I knew what specialized thermostat I needed and worked with AJ to facilitate getting it. AJ installed the thermostat in a timely fashion. He communicated well and arrived when he said he would. He was respectful and left me his cell number if I had any additional questions or needs.

3 years ago

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Frank Morelli East Brunswick, NJ

I have found Choice to be OK. I have put claims in 4 or 5 times over the years and 2 or 3 times the work was either fully or partially covered. (READ the small print). Look, I understand they need to make $. I understand that and I am fine with the small print restrictions. The MAJOR reasons I will continue to use them are: #1. They are fairly responsive and #2. MOST IMPORTANT TO ME - They send qualified technicians. For me, just getting a qualified person to show up is worth the cost of the coverage even if I have to pay out of pocket for some or all of the repair. The one thing I do not like...after the service techs do their assessment, some of them will NOT wait for the approval. They want to reschedule.

3 years ago

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Verified Customer

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Leezonie Sugar Land, TX

Setting up appts is most efficient. The techs come in do what is needed to resolve the issue. Then, a couple of months later the same problem starts all over again. I'm becoming rather hesitant to call because the initial fees add up and the issue isn't resolved. So far, I've paid over $5k to have problems taken care of. The toilet that was leaking last your that the tech 'repaired' is leaking in the same area again. there's still a pipe leak somewhere in the wall that keeps the carpet in my closet damp. I have to keep a dehumidifier running in the closet to absorb the dampness in the carpet. When I called CHW and reported this issue, the tech replaced the shower head as opposed to listening to me, and checking for the real problem. Small issues are resolved, then come right back. The a/c unit end up costing me $3,500, out of pocket fees, The water tank cost me $2,290. The washing machine cost me $455, after CHW's reimbursement. I am still having the issue with the light in the kitchen because the tech did what he thought was wrong and again did not listen to me. The ballast component is faulty and was not repaired by the tech as I told him. As far as your rates are concerned, they pretty much on par with ever one else. And, as far as recommending my friend or family, the tell me to find another HWS. I've had three years to observe, and rate you.

3 years ago

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Verified Customer

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Anne Lookadoo West Columbia, SC

I recently had to have my dishwasher worked on. The process was painless. Choice contacted the repair company and they reached out immediately. A part had to be ordered and the repair company kept me updated and quickly came back out to install the part as soon as it came in. I have had Choice for 7 years now and won’t even check out flyers that the competition sends. Having this warranty gives me such peace of mind.

3 years ago

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AD4C Hector Port Saint Lucie, FL

After having previous home warranty companies with non succesful events I can tell Choice has the best and fastest service available, I have had so far three claims and the response time has been minimun, the technician who has come home to solve all my issues has been very professional which mean Choce choose good companies to perform the jon required. I am another satisfied customer who will keep using this company.

3 years ago

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Verified Customer

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Stan & Martha Shelver

Hello Choice Home Warranty, As a follow-up to our plumbing repairs, to save the company money, we repaired the interior sheetrock / drywall ourselves. When we found out that the drywall company was only going to tape the sheetrock cutout that the plumbers made, we made a choice not to have a second company come to our house. Thank you, anyway for having the drywall company call us.

3 years ago

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olu sola Chicago, IL

Terrible information and wrong interpretation of the contract from the customer service representatives and their supervisor, "Donniel." Always trying to milk customers into paying additional service fee, even when the initial issue hasn't been fixed, within 24hrs and refusing to provide an address/contact information for customers to lodge complaints. Perhaps, training is needed in that department and, or referral to your legal department before these representatives gives out incorrect information to customers. However, the technician and work performed were excellent.

3 years ago

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Verified Customer

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Julie Hare Aurora, IL

Although (thankfully)we only have had to file one claim.I was rather skeptical as to how it would work.To my VERY pleasant surprise,it was so fast and easy.Super fast response time.Reputable company came to address the issue and fixed the gas dryer in no time!Also he was such a great repair man he advised a cleaning of the drum motor too.Did the whole thing.I am extremely pleased with choice warranty and would recommend them to everyone!

3 years ago

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Verified Customer

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Goldie Barques Ocala, FL

Called regarding our washer and customer service had someone out very next day. A couple weeks later the refrigerator and they sent someone out same day. I would highly recommend Choice Home Warranty. Have dealt with other home warranty companies that did not deliver as per contract hence the reason we fired them and went with Choice Home Warranty after researching and reading what George Foreman said about them. It's true, you get what you pay for! These guys are awesome!!

3 years ago

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Lori DeBenedetto Fresno, CA

I was pleased with the young man I spoke with. His name is Daniel. I asked him a lot of questions. His answers were precise, and he didn't sound like he was reading a script. Poliet and very respectful. I asked him some tough questions, no hesitations. I only hope your company lives up to his recommendation. I have had bad experiences with American Home Shield. Once burned twice shy as they say. Look forward to a problem free year of repairs!

3 years ago

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Dique Cannon Woodstock, GA

TJ came when per the schedule. He was professional, he was in a truck with the logo on it, he had a name tag and a uniform on. (The last guy in 2020 was nondescript all the way), he was courteous and knowledgeable. He had to come back the next day because he didn't have the part on his truck. He did and he repaired the issue with our furnace. We now have heat in the house again.... we thank you Choice Home Warranty and we thank Southern Aircare LLC

3 years ago

Choice Home Warranty Reviews