Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Verified Customer

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Madison

I've had mixed experiences with customer service. They respond quickly and resolved a pool pump issue effortlessly. However, a plumbing problem has been unresolved for months. My warranty claims have been frustrating; technicians often take too long to arrive, and they’ve left jobs incomplete. Overall, while they try to assist, the service has been inconsistent.

1 year ago

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Verified Customer

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Larry

I had a great experience with the responsive service team who promptly addressed my refrigerator issue, ensuring it was fixed quickly. However, my experience with the hot water heater replacement has been frustrating, as I'm still waiting for the replacement to arrive despite being scheduled. Overall, mixed feelings about the service.

1 year ago

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Molly

I had to use my warranty for a walk-in tub repair, but it’s been weeks with no updates. I’m frustrated that they’re supposedly waiting on a part and haven’t contacted me. This experience has been disappointing and has left me feeling ignored by the repair service.

1 year ago

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Cornice

I've had mixed experiences with customer service. They are attentive and ensure I’m taken care of, which I appreciate. However, I faced an unresolved issue from a previous call, and while they promptly fixed a problem the next day, I was disappointed to learn that a faucet issue wasn't covered. Overall, some positives but also room for improvement.

1 year ago

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Verified Customer

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Shawn

I had mixed experiences with the service. Communication was lacking when I reached out, but the technician who fixed my garage door was prompt and efficient. However, my AC issue wasn't covered under warranty, and I didn't receive clear information about that. Overall, some aspects were satisfactory, while others left me wanting better support.

1 year ago

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Verified Customer

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Tim

I had to put in a claim and it was handled very quickly and professionally. I’m very glad I chose Choice to protect my home.

1 year ago

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Zachary S

They have taken good care of our duplex as issues arise. The companies that come out have assisted in fixing the issues and have good communication skills.

1 year ago

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Niko

I had a problem that I thought it was my heating, but it turned out to be my refrigerator leak, but then they came the first he said it was my heater, but I found the problem not them, then when he came the second time he did nothing and I had to pay him 30.00 dollars. I had a neighbor to fix it. I wasted $90..

1 year ago

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Verified Customer

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Sherry

I dislike: that an e-card for a replacement will be issued only to Lowe's requiring me to travel 20 miles each way to see microwaves. I dislike: that it is taking so long for the e-card to be issued. I submitted the request for it nearly 4 weeks ago & still haven't received it. Thus, I sit here without a microwave for, literally, weeks on end.

1 year ago

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Verified Customer

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Emilia Colon

Tech was courteous, knowledgeable and accommodating. Very pleased. Knew problem immediately. Choice Warranty is the best!

1 year ago

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Verified Customer

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Chris Young

My first claim exsperiance with choice home warranty was excellent, they were very prompt in fixing my water heater and the technician was excellent!

1 year ago

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Verified Customer

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Gary

When you place a claim its at least a week before somebody shows up.Then they order parts and it's at least a week before they come back. Usually gets rescheduled a couple times. Not the service I expected. But they do eventually get everything fixed. Takes a lot of Patience The technicians are friendly when they do show up.

1 year ago

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Michelle

Took at least 4 different repair companies & $300 in Service Fees to have them repair my refrigerator’s ice-maker. Hoping CHW will take accountability and at least refund $225 of my monies/cost.

1 year ago

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Verified Customer

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Elias Camacho

Great Warranty company so far. I have filed to claims and just waiting on parts for my washer so they can finish fixing it.

1 year ago

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Verified Customer

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Michael Demey

My dishwasher broke, and the amount that they paid was not enough to cover a new dishwasher. Same story with the water heater. They’re don’t cost much, but they also don’t pay hardly anything. And the worst part is they don’t tell you they barely cover the cost of replacement. I absolutely will not be renewing with them

1 year ago

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Verified Customer

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Janice

I like that they responded right away and I did not have to wait very long for the repair. I was very happy withThe company that came.

1 year ago

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Verified Customer

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Boutros Zarif

I liked good communication with the claim specialist, he is knowledgeable about the case and gave a quick overview and decision

1 year ago

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Verified Customer

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Mary

The company had to schedule 2 people to lift the microwave into place. The AM/PM no longer works on the clock, the microwave makes strange noises when running, the cabinet above the microwave now has condensation on it when it runs, the microwave was not wiped down after installation. I have to have pay another company to repair the microwave. Will not renew my warranty.

1 year ago

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Verified Customer

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Larry

Using the phone or website to schedule service is absolutely horrific. Every time you try to get to a live person it cuts you off and sends you back to the beginning. It does not give you the option on the phone to explain your problem, especially since there is more than one dealing with the same objetc.

1 year ago

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Christina

Turn around time is incredibly quick. I know I’ll usually be receiving a service in less than a week from filing and often times in 1-3 days.

1 year ago

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Iris

A life saving company. They responded and accepted my claims to have my appliances fixed. They get you the technician as well.

1 year ago

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Wendy

I don’t think its worth the aggravation and hassle Choice Warranty puts you through. My air conditioner went out mid July, during one of the hottest summers in Las Vegas, and was not repaired until November. Now my ice maker stopped working and my claim was denied. It’s better to put those monthly payments aside and pay for repairs yourself.

1 year ago

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Verified Customer

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David

They take advantage to not pay labor when they can find another warranty on hot water heaters. It is a very deceptive practice they use to screw you out of major warranty money. You would think having two warranties is better? Not so because this company screws you over on the deal and says doing you a favor by making your out of pocket hundreds more than your copay! Be aware of this unfair practice by this company. Stay away from them. Learned my lesson, covered by a crooked company!!

1 year ago

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Marlene Wilkens

Almost everything is good except CHW does not always follow up after service is provided. I am still waiting for plumbing service to complete the job.p

1 year ago

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Verified Customer

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Mike

Read the fine print. Sales person will tell you that if it can’t be repaired, they will replace with like item of similar value. That is not true. Replacement value is far below builder grade and you can’t purchase a replacement. I have had this warranty for 3 years, 4 claims and none were worth having the warranty. Save your money and put it aside for any repairs you might need

1 year ago

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Verified Customer

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David

Choice Home Warranty provides excellent service and very easy to log in and make an appointment with what is out in the house.

1 year ago

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Verified Customer

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Nina

Worst service. I've submitted 3 claims only one was "approved" Still fighting to get the repair finished, which only got approved because I treated to cancel and asked for my money back. I've tried calling over and over and over and get no help. I'm told that it will be approved before end of the day then get email that they need proof of repair. They deal with repair person and receive the billing. I have nothing to provide them. It's insanely ridiculous. Don't buy into this scam!

1 year ago

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Verified Customer

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Peter Flynn

My claim supervisor Mrs. Thomas was a great mediator on my last claim. I would not even consider another home warranty co.

1 year ago

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Verified Customer

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Andrew

I think it is worth having the peace of mind knowing that I'm going to be covered in case something happens and I need the warranty for coverage

1 year ago

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Verified Customer

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Malal

I like their affordable premium, l like their immediate referral to proper service people and l love they stand behind their promise.

1 year ago

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Verified Customer

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Tom Martin

My experience with Choice has been they are very slow in obtaining a vendor to handle my problems. I’ve gone days without a critical service down. A toilet when house guests were on the way. I had to arrange for a plumber and that was very costly. I wasn’t offered a chance to go outside the Choice system until three days after the problem was reported

1 year ago

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Verified Customer

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Fonetta Askew

The workers got everything taken care of. Very nice, friendly guys. Explained everything to me. 5 star Well deserved 👏

1 year ago

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Verified Customer

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Tommy Kiggins

CHW did a fantastic job getting a tech out to assess my water heater on a Friday and then had it replaced the next Monday.

1 year ago

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Verified Customer

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Jenny

Yes, I pay $75 for a service call but the plumbers that are sent are horrible, can’t diagnose the issue and I’ve had to engage my own because the ones sent by Choice don’t know what they’re doing- but I’ve wasted money and time off work trying to use them.

1 year ago

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Verified Customer

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William Wiley

I’ve been waiting for 3 weeks for a part to come in to fix my tenant’s fridge. I had to buy her a replacement. Telling me that CHW is not an “emergency service” doesn’t address the needs of typical subscribers.

1 year ago

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Verified Customer

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Carlos Delgado

Technician was very professional, prompt and very knowledgeable. He explained all details and instructions very clearly. Thanks

1 year ago

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Verified Customer

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Venkat

The worst decision I ever made was to go with Choice. I will make sure to tell whoever I can to not go with Choice. The sales person mentioned that any claim will be assigned to a technician within 24 - 48 hours and I had to wait for more than 15 days and even after that there was no movement. Customer service is the worst. I cancelled my policy because I was so fed up.

1 year ago

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Verified Customer

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Patrick

Said my freezer would cost too much to fix so they would purchase me a new one. Cut a check $482.(that I'll have to wait 15-30 days for). Replacement cost is $800, and that's on sale. Make it make sense. Not the best Home Warranty company in my opinion! Patrick H

1 year ago

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Frederick

It’s very confusing trying to navigate business without confusing correspondence. Still going through challenging channels trying to eliminate confusion my dialogue is very difficult.

1 year ago

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Verified Customer

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Marcia

I love the fact that I but a claim in and get an appointment within a day or two and within a few days have someone to come and fix it

1 year ago

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Tom

The fact that you can file a claim through the Internet and you respond instantly, and the service rep gets back to you within two days at the most

1 year ago

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Iiasa Battle and Mendy Lee

I experienced a plumbing emergency and waited 4 days before a contractor was assigned.. I cancelled the claim, paid for another contractor to come out (arrived within 1hour) . Currently vetting other companies to provide a home warranty service that responds in a more timely manner. Also, had a claim for my washer and still waiting for payment to buy a new one (over a month)

1 year ago

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Verified Customer

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Rhonda Phillips

Honestly, I thought my warranty was not going to cover my garage door spring, but it did. So glad I finally decided to get this protection.

1 year ago

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Cherri Fune

I put in my appliance had quit working and the next day I had a call for a technician. He was fast and efficient and freindly.

1 year ago

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Robert Templeton

This last claim is not resolved and I do see the urgency from CHW to respond and resolve it. My dryer has been out for a week even though CHW had approved the repair parts but the vendor says he’s waiting on the part to be delivered to whom??? The parts store has the part, and still my dryer is broke

1 year ago

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Verified Customer

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Leatrice Roberts

Although it took 3 visits to get a new garbage disposal, it’s replaced with a comparable model and Kintex Plumbing did a great job.

1 year ago

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Mamaree

Choice Home Warranty looks for ways to not approve claims. I have purchased multiple home "warranty" coverages from them throughout the years, and recently, the denied claims are becoming more frequent. For example, although the wiring was intact, a claim for an oven control board was denied due to roach droppings on the board. Thousands of dollars have been spent on a multi-year contract, but Choice denied a claim that would have cost a couple of hundred dollars. Such decisions on claims makes one wonder if a home warranty is a good and practical investment.

1 year ago

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Verified Customer

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Ramon

The two times I file claim I have to cancel because they do not have providers in the area. One other time they send someone from Austin when we have the property in San Antonio, the electrician did not complete the job and place a follow up 3 weeks down the road, have to hire somebody else to fix the problem. Do not fall this company they are not good, same bad service like the other companies in this business.

1 year ago

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Phillip and Runae Gary

I like consistency of their excellency. I have used Choice Home Warranty for more than a decade and never had a problem.

1 year ago

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Linda Marrese

I am not sure we are spending our money wisely with this program. We had a garage door repair gut come out and did a little maintenance on our door only to turn around and give us a huge quote to update the door to good working order. My husband had to go out and fix the door after the guy left.

1 year ago

Choice Home Warranty Reviews