Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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mzerwinski

Response time is usually pretty good depending on the system but only fixing system issues if there is complete system failure is unacceptable. Especially a furnace in a home in Wisconsin.

1 year ago

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Greg

Easy access, quick service. Have used at least 4 times. Dollar amount for replacement appliance was only half the purchase price.

1 year ago

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Jennifer

Have had 2 claims in the last 2 years, they were handled. The only issue I have is how long it takes to find someone in my area who will do the work

1 year ago

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Gus

The worst approval rates. Many claims went unpaid. Examples: garage door, water heater, HVAC repairs, outside light fixture, and many others. You advertise that you cover these items, then make it an art to decline the claim and mark it as not covered. Then, you take credit for hooking me up with a freshman contractor out of college. Choice Warranty is not amazing at all. My mistake was buying the policy for 5 years and paying upfront. I don't recommend this rip-off company.

1 year ago

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Edward

Choice home warranty was very reliable and professional when they first serviced my washing machine then clear my clogged drain in my kitchen

1 year ago

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Caron

They helped me with my issue, quickly and my technician was excellent in his customer service and experience in his area. I was very pleased.

1 year ago

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Clayton

The warranty is worth it when it actually pays but most repairs are considered outside of coverage costing me the warranty AND out of pocket full price repairs. My HVAC was a large one and I had to find out from the assigned company after months of ignoring me for Choice denied the repair. I didn't receive an email as requested from review or even a call.

1 year ago

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Verified Customer

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Patrick

If there was a 0 stars I would have chosen it. This company is a rip off. Horrible service response. Took 2 weeks to get someone to look at my water heater that just needed replaced then still cost me over $400 out of pocket. Had a claim in for a dishwasher for 4 weeks and still hasn’t been looked at. Save your money and put it into a savings account.

1 year ago

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Laura

Every couple months my contracted Monthly premium is increased and auto w/drawn from my checking account. I don't see where or why an increase was assessed to my account.

1 year ago

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Judy

We love our contractor. He has taken care of business; and we have a new hvac unit. It was a pleasant experience working with Choice on this.

1 year ago

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Karen

I still have a dishwasher problem and no one has been sent here to help repair it. The option they keep giving me is to hire someone myself and then submit everything to choice warranty for reimbursement. That doesn't typically work

1 year ago

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Benjamin

Not only do I have choice or warranty for my personal residence, but I also have it for a number of condos that I own in Florida. I am extremely disappointed. Every time either I or one of my rentals has an issue somehow when the service rep calls the company they don’t approve it. It’s ridiculous. You can be sure and come the end of the year. I will cancel service for all eight properties.

1 year ago

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Verified Customer

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Brenda Rogers

The plumber was very neat and cleaned up after repairs. He also showed me how to keep the garbage disposal unclogged and clean.

1 year ago

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Rhonda Iverson

I've been waiting over 5 weeks for my oven to get fixed. Technician came and said the part was ordered and should be received in 4 to 5 days. Still no part 3 weeks later. So I guess we're not having thanksgiving dinner this year because you can't cook turkey and dressing without a stove. Your company needs someone to insure parts are ordered and delivered. I have never had a problem with choice until now and I'm not very pleased with the service I've received or not received until now.

1 year ago

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George and Anita Lauhoff

1 year ago

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Angela Glover

I have been having a horribly time with a recent recall that Choice approved at no cost. The service company requires choice to process a new ticket for the recall but it has been an act of congress to get it done. As such the service company had to cancel my scheduled service appointment's. I will be cancelling my account with Choice. You all are not reliable!

1 year ago

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Verified Customer

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Cheryl Melton

As soon as I submit my claim, I tend to get quick feedback and a follow up appointment with the appropriate vendor/repairserviceman.

1 year ago

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Verified Customer

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Michael Tolani

I purchased this service for a rental property. Just had an issue at the property and it was an easy to schedule a service person and all was fixed.

1 year ago

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Lewis Smit

Just getting way to expensive and not letting anyone know make promises that youall can't keep most of the techs are 85 dollar warriors don't want to work or diagnosis anything just reduiclis

1 year ago

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Verified Customer

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DAVID BYRON

My 24 year old AC unit broke down. The AC contractor told me that it couldn’t be repaired and needed to be replaced. Choice Home Warranty that the only thing they would cover was various defective parts in the 24 year old system. The contractor told me they couldn’t guarantee the repair. Terrible service! I would never recommend anyone to use Choice.

1 year ago

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Verified Customer

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Georgeann Price

We've had choice home warranty the last 4 years and are extremely pleased with the services they have helped us with. Thank you 😊

1 year ago

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Terrell

Very affordable and easy to communicate with. The quality of service is very good. I highly recommend Choice Home Warranty.

1 year ago

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Debra

I am very unhappy with Choice Home Warranty. I tried to get my microwave repaired or replaced for 5 months. Then they tell me that they wouldn't cover it after I paid out a total of $130 in service fees. So I had to order a new microwave & pay for it myself. I told them that I wanted to know how much I would get back if I cancelled the 14 months left on warranty for both of my homes. She told me I would get back $4!

1 year ago

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Verified Customer

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Shirey

Your customer service is rude. No one returns call. They didn't pay for my AC have me $450 or if 12,000. Blamed me when the company they outsourced to kept cancelling appointment & let me mom & I who are disabled to suffer in 90- 105 degrees weather. We were suffering. I went to work after being out on disability still sick where there is AC. What about my 87 y/o disabled had to be home in this heat that she got dehydrated. Couldn't cook. Had no appetite from the heat. Almost passed out. But who cares definitely not this company who was rude, inhumane, didn't care

1 year ago

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Verified Customer

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Randy

We've had three service calls and each time the tech came on time, if not early, and fixed the problem on the 1st visit. Website easy to use.

1 year ago

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Verified Customer

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Richard

I had a dishwasher that was wrongly diagnosed for the problem; Choice Home Warranty wouldn't allow a different diagnosis from a different repairman - they required that the original diagnosed problem be resolved first (with proof), before they would authorize the correct diagnosis. I spoke with someone in claims who said a leaking dishwasher would not be covered. I ended the contract.

1 year ago

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Verified Customer

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Nishit

Choice home warranty claim services are really good and very professional. Usually get the contractors scheduled to fix the issue in a day or so.

1 year ago Edited October 24, 2024

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Verified Customer

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Amit D

I had an issue with my laundry washer a month ago and reached out to my home warranty provider. They promptly sent a technician who mentioned a part needed to be replaced. However, after 15 days, the company reassigned the case to another technician, who then claimed there was no issue at all. This back-and-forth and lack of communication caused unnecessary delays and confusion. The customer service could be improved by ensuring better coordination between technicians and providing consistent updates to the customer throughout the process. the issue is still not resolved and case is closed

1 year ago

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Verified Customer

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Stalie

I had a frustrating experience with my dryer repair. The first technician misdiagnosed it as an electrical issue and charged me a service fee without fixing it. The second technician did fix the heating problem, but now the dryer is extremely noisy. I've reached out to customer service for help, but no one has responded. I also had an issue with my AC warranty repair, where the wrong equipment was used. Overall, I'm disappointed with the service.

1 year ago

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Verified Customer

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Patricia

I had multiple issues with my appliances, including a broken air conditioning unit and leaking faucets. I used my warranty for my dryer, but the service didn't resolve the problem, and now I need to file another claim for an electrical issue. I'm frustrated about having to pay another deductible for something that should have been fixed initially.

1 year ago

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Verified Customer

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Pam

I had a frustrating experience with my warranty claims. They denied fixing my expensive stovetop and suggested I buy a cheaper replacement instead. After replacing the gaskets myself, I received a check for the cost of a new stovetop, even though my repair was much cheaper. Communication was poor, and I felt like I was given the runaround.

1 year ago

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Verified Customer

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Anonymously

I had a frustrating experience with the plumbing service. The plumbers were dismissive about a significant water leak, claiming there was no issue despite visible damage. Customer service was lacking; I couldn't get proper documentation for my insurance claim. While I’m currently waiting on a technician for an appliance issue, communication has been inconsistent. Overall, I'm unhappy with the quality of service received.

1 year ago

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Verified Customer

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Anonymously

I had mixed experiences with customer support. Initially, the warranty service was quick and helpful during a heatwave, but later I faced terrible service from an incompetent repair company. After multiple visits with no results, I was told parts were unavailable, which was untrue. Although they promised a replacement, it was for a lesser brand, and I still haven't received any compensation after a long wait.

1 year ago

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Verified Customer

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Diana

I had a terrible experience with customer service. After being promised I could use my own technician, I faced constant misinformation and delays. It took over a month of stress and frustration, speaking to multiple managers, only to find out my claim wouldn't be covered. I ultimately canceled my service due to their lack of support and communication.

1 year ago

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Verified Customer

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Ricardo

I had a frustrating experience with the warranty service. It took too long for the technicians to arrive, and I ended up paying a lot more to a plumber for the water heater installation. The service felt like a runaround, with unnecessary charges for parts that didn't need replacement. Overall, I was very disappointed with the service provided.

1 year ago

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Verified Customer

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Joel

I had a frustrating experience with the appliance company. After filing a claim for my refrigerator, they denied coverage and service, leaving the issue unresolved. I wish Choice had handled it better instead of directing me to contact the repair company myself. Overall, the response time was too long, and I’m still left without a solution.

1 year ago

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Verified Customer

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Leslie

I had a problem with dryer your technician came and checked it out. I paid him the $75 and from that point never heard from him, tempted to call him and finally reached him and he said he was waiting for approval from CHOICE to proceed with my repairs that never happened . In the meantime, instead of waiting for him, we purchased a new washer and dryer. If this is a representation of the contractors that you hire for repairs, something needs to be improved immediately. I’ll be contacting you in the near future to cancel this contract with CHOICE

1 year ago

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Milagros

We are very satisfied with Choice. When we have requested a work order they have had good service from the company that they sent.

1 year ago

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Carolyn

The warranty definitely saves you money in repairs, but the service time seems to be excessive. The warranty pays for itself so so would say it is worth the cost.

1 year ago

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Philip

My history is, it’s to expensive and when you need them you still spend a fortune with the people they send. I would and do council people not to buy these types of policies for their home or car.

1 year ago

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Betty

Repair man has been out 3 times to fix a microwave above my stove... It's been a month without a working microwave. He has to come out a fourth time. I don't understand why they just won't replace it. It's ridiculous. I don't recommend choice warranty.

1 year ago

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Amira

It’s okay but it’s to many stipulations. If I’m paying for a replacement that’s what it should be.I’m already paying for a technician to come out each time. I don’t like you make people pay upfront and there is no month to month. You’re basically locking me into a contract for a year. I will not be renewing this contract next year.

1 year ago

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Verified Customer

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Louis

First the warranty did not compensate me but for a faction of what it will take to replace my appliance. And I still haven’t received even that compensation. And when I asked to speak to someone above who called me the representative stated she was the boss and I could not discuss my case with anyone further. My second case Choice stated it was a previous issue and tefused to cover it.

1 year ago

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Verified Customer

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Stephen

Choice said they would replace my dishwasher and offered $246 to replace. When I said that was unacceptable they offered $357. I said that was unacceptable so they said they would come repair, after a repairman has been here 3 times and I’ve paid $225 service call. Meanwhile I am inundated with sales calls wanting me to renew my contract. So far I’ve been offered over $1,000, $700 some odd , and $660 to renew. I will never do business with Choice and I will tell everyone I know what a ripoff you str.

1 year ago

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Verified Customer

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Fran Patino

It was a pleasure working with Choice. The technician was very knowledgeable and helpful with the problem I was having with my AC.

1 year ago

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Verified Customer

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Jim

I have left Choice Home. I tried to get service on my HVAC unit, 100 degree days and unit not providing any cool air. I asked for service and was advised that someone would be here in 16 days. TOTALLY unacceptable, so I decided to leave.

1 year ago

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Verified Customer

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Regina

For the past 2 times I’ve called for service, the company they sent doesn’t show up on the day and time they’re supposed to. The last time I called for a leaking washing machine the technician they sent didn’t fix the problem. It was still leaking the next time I used it. When called to come back they refused and said that they already fixed it and they weren’t gonna come back. They also didn’t show up on the day they were scheduled

1 year ago

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Bill

I like the opportunity to have a coverage for home repairs. However, I am not happy with the response time to get repairs. There seems to be a problem getting companies to do the repairs in a timely manner. My most recent claim took about 4 weeks to get a service representative here. They rescheduled my apportionment 3 times.

1 year ago

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SA Stasey

Very new to Choice Home Warranty but have had a couple of service requests and am very pleased so far with their quick responses! Thank you.

1 year ago

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Mary

I had a mixed experience with the warranty service. Initially, they were helpful in sending someone to assist with my claim. However, when I needed to use the warranty for my refrigerator, I was informed that the issue wasn’t covered. The appeal process was frustrating, as I never received a promised follow-up call, leading me to cancel my claim. Overall, I was disappointed with the lack of communication.

1 year ago

Choice Home Warranty Reviews