Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Robert H Letcher Louisville, KY

I spoke with someone by the name of Lydia C. At first, her conversation was pleasant but then it change. I receive an e-mail stating that I had a single-door refrigerator. No,! I own a DOUBLE GE Profile with a water and ice dispenser. The dollar amount to replace my unit was well below what I presume it be. She stated that was not within their guidelines! I informed her that I had paid up my contract till the year 2023. Yes, she was aware of that but that's what the guidelines are, and she could not change the figure. I said I am thinking about canceling my contract. Again she stated that Choice was the best home warranty and she went on to say if I cancel my contract it would cost me. Furthermore, she compares my air conditioner costing me about $8000.00 dollars if it breaks down. Finally, I was informed that I would be receiving the money within 10-15 days. Now I receive another e-mail stating I should be receiving money within 30 days. George Forman states how Choice takes care of their customer in a timely manner. what going on? This whole venture started on Aug. 26, 2021. It will probably be the middle of September before I get my refridgertor.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 2nd, 2021

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linda deemer Murrells Inlet, SC

Tom is the representative I spoke with. He was very calm and patient and answered all of my questions. I do feel relieved to know now that I have a company that will help me if I get into trouble with my items that are covered by your warranty. Thank you.

3 years ago

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Larry Tipton

With a city this large Choice Home Warranty should have more contractors on board. Sometimes it take one(1) to two (2) weeks before you can get a warranty job completed. Some of the Your Home Service Agreements contradicts the agreement. A. Coverage then there D. Coverage (COVERAGE DEPENDANT ON PLAN 8. PLUMBING SYSTEM/STOPPAGE (Platinum Plan & Gold Plan) obviously, I have one of these plans, gold or platinum, platinum or gold?

3 years ago Edited May 15, 2024

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Cathy T Fayetteville, NC

Youngs Appliance Repair was outstanding! The technician was professional, respectful, and quickly assessed my issues with my washing machine and refrigerator. This "YOUNG" man knows his stuff! He even arrived early! I am so thankful you have such great Technicians.

3 years ago

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john fleming

Your Service was Excellent, My Washing Machine Was Fixed In One Day, The Technician Was Very Knowledgeable And Roto-Rooter Finished The Job By Unpluging My Drain System, Very Satisfied And Will Highly Tell My Friends About Choice Home Warranty Thank You John Fleming

3 years ago

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Ben S Irving, TX

The technician that came to our house was really kind, thoughtful and thorough. They even called ahead of time to let us know that they weren’t going to make it in the timeframe that was emailed to us. They gave us constructive feedback as to what they thought the problem was when it turned out that it wasn’t a plumbing problem.

3 years ago

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Kathleen Townsend San Antonio, TX

Reported that a fix was not really fixed and required re visit. Wrote this in comments on the request and said that I did not expect a $75 service charge for this third visit for the same issue. Waited 9 days for a service call. At 3:17 in the morning of service call date I received an email saying there would be a $75 service charge. When I saw the email at 10a I called 4 hours before scheduled appointment and was first told that there was not enough time to change the charge. When I told the representative that there was 9 days for a human being to read my comments and fix this, he got a supervisor involved and I was not charged. Why bother having a comments section on the request if no one is going to read it? and why didn’t’ someone reach out to me about this before the service call date. It was corrected but, This inattention to detail caused me anxiety and necessitated me taking action and using some pretty strong language to get the charge changed. I was first told I would be charged and I could request reimbursement! That’s ridiculous! Have. Human check these requests!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Mitch Owen Tucson, AZ

For this instance, I had extremely fast service and the technician took care of me on the first visit. But my 3 star rating is for Choice overall. The price for the warranty is fair. However, Choice has denied to pay valid claims. One was on my washing machine. They said the technician claimed I had abused the machine, but CHW refused to let me see any paperwork indicating this. I didn't believe them, but had no way to force the issue. At this time, I signed up for the AZ class action suit against CHW. When I made a claim on my A/C, they denied the claim saying they could see rust in a picture of my condenser. The tech fought for me saying that the condenser is aluminum and doesn't rust, and that the rust in the picture came from the bracket holding my condenser in place.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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David Smith Haines City, FL

Customer service through Choice Home Warranty has been fine, but I have to wait 4 days for service on my refrigerator. That's too long. I already have thrown out all the freezer stuff and the refrigerator side is next. A little faster with the service technicians would be good!

3 years ago

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s prez Hopewell Junction, NY

My in-laws use them in Florida so I know they are a 5 star company. On their website they offered me one year but I emailed them and they called me and offered a 5 year (+ one free year) at a discounted rate which saved me money. The person who called was really friendly and went out of his way to find me the best deal.

3 years ago

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Linda L Davis-Brackens Dallas, TX

My first experience with Choice home. M refrigerator went out I lost more than $150 dollars of food. Choice told me that I would have to wait a whole month to get the replacement money for a another fridge I feel like I should not have to wait a month to get a replacement. Now I had to throw out the other stuff in my fridge and eat out for hole month which will be costing me extra money. What if it had been my air conditioner and hot as it is would have to wit whole for it also. This is the only thing that i do not agree with your company

3 years ago

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Marilyn Milliner Auburndale, FL

Within less than 48 hours I had my electrical circuit breaker issue taken care of. Choice Home Warranty found the company and from there everything was done just from one phone call. I would recommend this company to anyone who wants to have peace of mind in protecting what matters a great deal to everyone, their home.

3 years ago

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Air Conditioner fixed quickly Houston, TX

We called Choice Home Warranty because our Air Conditioner went out. It was very hot outside and we were assigned a Technician to fix the problem the very next day. The Technician was great!! Very professional and very thorough!! We are very happy with the service.

3 years ago

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Carol Fagiano Las Vegas, NV

Reliable, prompt, no nonsense professional technicians that go straight to finding the problem and repairing it. I've had other Warranty companies in the past but non can compare to the prompt service and reliability of Choice! They are absolutely amazing.

3 years ago Edited September 14, 2021

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Stephen Murphy Champaign, IL

About two hours after I submitted a claim I received a notification of a scheduled appointment. The repair technician arrived on the day scheduled and promptly repaired my home air conditioner. I am extremely pleased with the process and the repair.

3 years ago

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AduG A Gainesville, VA

Response to clients requests are prompt without delay. Technicians selected by CHW and assigned to jobs are professional and experienced. Apart from the appearance fee charged by the technicians no other payment is made. Indeed, CHW is dependable and the best.

3 years ago Edited September 14, 2021

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Sue Davis Houston, TX

I am not the owner of the CHW policy, but I live in this house and was here when the plumber arrived. While he was still on my front porch, he said,”You made a mistake, you shouldn’t have painted this concrete floor.” (He is a plumber, not a painter and I hadn’t asked for his advice.”) As we walked down the hall, he asked, in an arrogant voice, “How long have you lived here anyway?” As a plumber, I thought his work was well done, but I would not ask him to come to my house again. The claim was handled satisfactorily and I have no problems with the CHW company.

3 years ago

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Steve Tack Columbus, OH

A/C went out at 5am Reported the claim And within 5hours at 10 am the service man Jack S at Smith Mechanical Plumbing and Heating of Knoxville Tn. changed a capacitor after testing many components and completed the repairs. Not all talk but knowledgeable action

3 years ago

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judi holmes Chicago, IL

I got the policy in 2021. So far it has been well worth the money. I'm not a DIY person and the coverage gives me peace of mind should something in the house go wrong. I have been impressed as to how quickly claims are responded to. I have had issues with very long wait times when I try to call in and not getting a return call when I use that option. That said, I'm pretty satisfied at this point.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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DAVID GRAYBEAL

I had AC unit and condenser installed by Choice Home Warranty assigned HVAC company in 2023. In 2024 spent $60.00 for Choice Home Warranty assigned HVAC company to report that AC fault was that 2023 installers did not connect a necessary wire. Choice notified of issue and wire connected. I contacted Choice for assistance in recovery of $60.00 fee paid in 2024 to remedy the negligent installation of AC in 2023. Choice provided no assistance to me to obtain reimbursement under warranty of negligent work done by HVAC company in 2023. Key point is that Choice customer had no recourse except to accept the cost of negligent workmanship not the dollar amount. at issue.

3 years ago Edited June 28, 2024

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James Nogle Vienna, VA

I called about a water leak from my commode and 4 hours later a plumber arrived and fixed the leaking line. He had the necessary part with him and he was a nice friendly person, who waited a bit to be sure the connections were not leaking.

3 years ago

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J F Lewis Center, OH

I was with Amer Home Shield before and switched to Choice. I love the fact that the service is scheduled asap and I pay the tech that comes out. AHS would have you pay online, wait for the payment to clear, and the n schedule svc - this added days onto the call that didn't need to be.

3 years ago

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Maria2 San Antonio, TX

What can I say, Ines R provided excellent service to me and most importantly showed me "loyalty" service as a long time customer of Choice Home Warranty. I'm truly grateful for her and to see that Choice Home truly cares for their customers. THANK YOU!!!

3 years ago Edited January 10, 2024

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Maureen Jacksonville, NC

I have no problem with choice warranty with their technicians. However I pay monthly payments for the service and I was glad that they grandfathered me in at the prices and the rates that I pay. However, what I don’t like is two times that I’ve had claims for the same problem two years apart they can’t seem to allow the technicians to go one step further to fix the problem saying it’s not covered and I’m not agreeing with that. All they did is put a Band-Aid on it for now.I had to put in a claim I don’t have the time to debate this. It’s not because I don’t want to because I have a husband and a daughter in the hospital with serious conditions so I just don’t need the extra aggravation. The technicians were great.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 12th, 2021

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Jford Glennville, GA

Love that the service call was fast! Had the repair guy out the next day. He had to order some parts and then came back 2 days later. Was able to fix the issue quickly and was very friendly and professional. Love this warranty!

3 years ago

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Lupe Hernandez Houston, TX

Great service, We we’re scheduled for service on Wednesday and he called to see if we would be available Tuesday evening ( his last call) of course we said yes. He fixed the problem right away, was very cordial, in all very happy with his service!

3 years ago

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Kenneth Greene Fort Smith, AR

Dislike: Phone-Receptionist/Call-Screener: WAY-Short of Expectation. After Auto-Phone system gave me a Claim No. It did not Explain "The Next Step" Really iked: 1. I Called back to CHW and spoke with Cindy, She Fully explained what CHW would do AND what the Customer should Expect to Happen 2. About an hour after my Phone-visit with CHW Cust. Svc. Rep. a Fridge Tech. knocked on my Front Door. > > Kenneth Greene, Pleased with my First CHW Experience on 08-09-2021

3 years ago

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Tuney and Peggy Bailey White Hall, AR

Quick response and feedback is very important to us. You certainly have the communication working for you. We are very pleased with the technician who diagnosed the issue with our AC unit and made the repair. He was very professional and we trusted his work. Thank you for providing us with a very pleasant experience. Tuney and Peggy Bailey

3 years ago

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Henry Castagnaro Surprise, AZ

Pretty much hassle free. After starting my appliance repair claim online it took a few hours to have a local repair company assigned. However, I don't believe they vet the company's in their selection pool. The company I was assigned had a 3-star rating. However, the scheduler kept me in the loop every step of the way. They even have a technician tracking feature attached to the text message, which I thought as a customer was excellent. My repair requires parts to be ordered which Choice sent me a text about. A second appointment is required

3 years ago Edited September 14, 2021

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S. Mit Celina, TX

Choice is great with prompt service tech response and I've appreciated the good technicians that arrive. I know having Choice warranty has saved me money on service calls and the hasle of getting someone to come promptly. Things get fixed very quickly. Most techs have repaired my problems not replaced. However, when a major system has failed Choice has not offer a decent amount of money to replace. I recieved no funds when a 12 yr old AC unit wore out (as rust on coil is the usual AC quoted reason even thought he compressor was on it's way out.) My refrigerator is wearing out and I've been given $500 towards replacing $4,000 fridge. I'm now waiting to hear outcome on my next AC problem. One Compressor is only 7 yrs old and on the way out. Choice is great as repairing rather than replacing is important, and as long as you don't expect a big lump sum pay out for one large item. If you have lots of small problems over a long period of time you'll eventually get your moneys worth.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 9th, 2021

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Raystick Johnson City, TN

The technician came out the next day after submitting the claim. We waited four days till we heard back that our claim was approved. Unfortunately the weekend was in those four days. We are looking forward to getting our Central Air Conditioning back on. It has been in the 90’s in Northeast Tennessee.

3 years ago

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Kia Grant Atlanta, GA

Although the issue i had was not covered through CHW, they still provided me excellent customer service. They also provided me with an awesome technician, who was very experienced in his field, and got the job done in less than 10 minutes. I was a very satisfied customer.

3 years ago

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Bonnie Dickson Las Vegas, NV

When we returned to our house after being gone for three weeks we found that we were without air conditioning. We called Choice Home Warranty and a technician came the next day. He had to order a part and so it was fixed within a couple of days.

3 years ago Edited January 10, 2024

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LINDA MIDDLETON El Dorado, AR

COMPANY WAS RIGHT ON WITH MY PROBLEM WITH CONTACTING A SERVICE REP. BUT REPAIR TECH DID NOT CALL OR COME, SO I CONTACTED MY OWN. I AM SO GLAD I DID...HEATWAVE HAPPENING AND MY HUSBAND AND I ARE ELDERLY AND HUSBAND HAS STAGE 4 CANCER. WE NEEDED HELP RIGHT AWAY. CHW WAS CURDIOUS AND EXCEPTED MY CHOICE OF REPAIR TECHS.

3 years ago

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Barbara Gillies Lindale, TX

The technician was polite and professional. He found my problem and fixed it before he would leave. He even cleaned my air conditioners outside. I was very impressed how quickly Choice responded to my problem and set someone up to come to my house right away. I could not be happier.

3 years ago

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Robin W Otto Tampa, FL

As a new client, I was somewhat unhappy that I had to register my claim online. I WAS WRONG! Within a few hours of registering, I received an appointment notice with a phone# and name of the Company. And, it was all good from then on -- good service -- good technician.

3 years ago

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Karen Brown Monroe, MI

We were contacted within a couple days of making our claim and were able to change our appointment date with one quick phone call. The contractor arrived within his 4 hour window and was quickly able to assess the problems. The next day we received approval form CHW to do the work. It couldn't have been easier.

3 years ago

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tommysing1 Fort Worth, TX

I was able to submit a repair request via my website account. It generated a computer response with the procedure that was to follow. I received a appointment within 12 hours. The technician came out and examine the system and found the problem right away. It took him about an hour to fix the problem. Very simple and easy!

3 years ago

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David McCord Indianapolis, IN

I enjoy having Choice Home Warranty. Not long ago I purchased my current home. I didn't get a home inspection. There has been the air conditioning system that went out that saved me at least $3000 and we are finding little things like outlets and receptacles going bad but Choice Home Warranty has gone above and beyond to repair our home.

3 years ago

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Michelle Gregory St. George, UT

The company is responsive to inquiring emails and phone calls, but it took over 14 days to get a technician to my home to fix the air conditioner. This was during the hottest days on record (117degrees). Recognizing this is a very busy time of year, but why is it most of the air conditioning companies I contacted myself, don't want to work with home warranty companies because they have to wait too long to get paid and too much paperwork. Thus, the innocent customer becomes the victim of terrible customer service as no technician responds. Fortunately Integrity Air, that finally came out, was fantastic!!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Jul. 29th, 2021

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Kathy Kamai Schaumburg, IL

My first experience is great! Honestly thought I've have to fight for claim approval...I was wrong. Also thought process would drag on...wrong again. Thank you Choice for sticking true to your website pledge in customer satisfaction.

3 years ago

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Sean Leytham Wetumpka, AL

Choice has the best rates and coverage that i was able to find. Customer service was on point ensuring that i was covered for anything i needed. They also have a great option to lock in your coverage for 3 or 5 years without worry about rates increasing!

3 years ago

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Judy Argo San Antonio, TX

I was not sure if this was what I could afford! The representative was very informative and explained the services and cost. My main question was about older homes, and if they qualified under warranty. I was told they were covered! I will see , I agreed to sign up as a trial for a year! The company has highly good reviews!

3 years ago

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Angela Araujo New York, NY

Choice listen to my problem with a nightmare service call with MP electric group. Mario the owner is a scam he makes money from both the customers and choice home warranty. And does not return to address the problems he leaves behind. My boiler did not work it continued having the same issue, neither did the circuit breakers he claimed to have fixed for a separate charge to me.

3 years ago

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Ott Jr. Zachary, LA

I have not gotten any service yet which may push me up to 5 stars. I am at 4 stars now because of the phone system. The automated assistant is not very efficient. When you try to get to a living person the system claims to be transferring you but just puts you back in the same loop which leads back to "automated lady". That is just wrong, if there is no live person available then that is what should be said. The online method is very smooth however. We will see how the service is...

3 years ago

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Valeria White Parkville, MD

I have two home warranties with Choice Home Warranty and this was my first time using the warranty. For my first use the company’s response to my claim and scheduling a technician was great. Let’s see what happens if I have other claims.

3 years ago

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Elizabeth Nichols Forest, VA

I called them with the problem I was having and the next day I got a call from their service men. They came out and addressed my problem and was back the next day to fix it. I was so pleased and excited. I thanked them very much for their great service. Elizabeth Nichols

3 years ago

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Annette Fontanella-Badea Freehold, NJ

I called Choice Home Warranty because my freezer section in my refrigerator wasn't working. Within 48 hours, a very knowledgeable technician was able to diagnose and fix the problem. We were very happy! My only complaint is that I was told that I would receive a call to schedule the appointment, and I happened to see the email with the appt info, I never received a phone call.

3 years ago

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Olgica Scottsdale, AZ

I signed up for a Choice Home Warranty and the agent Kayleigh R was friendly, professional, she answered all the questions I had and provided me with her direct contact information ( telephone number and email). Smooth transaction. Highly recommend.

3 years ago

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Russell Helms Charlotte, NC

The technician was very persistent to visit and repair my electrical items we were experiencing issues with. Being an experienced person several test were completed which let us know where the issue was coming from. The work was completed very quickly and was done compliantly with our having positive results with all working well,

3 years ago Edited January 10, 2024

Choice Home Warranty Reviews