Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Herb Bellevue, NE

One phone call. Then two emails to me about where my claim was. Next day service man is here. Excellent service all around.

4 years ago

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Verified Customer

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Brett Moore Plano, TX

1 service provider (plumber) was great for a relatively easy problem. One service provider was pretty bad (hvac) and contributed literally nothing for a complicated and ongoing issue.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Verified Customer

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Richard Saito Maylene, AL

Price and getting a great guy to fix a disposal in our house. But he had to persuade the agent that we really needed what he should fix!

4 years ago

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Verified Customer

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Cheryl Collier-Brown Tallahassee, FL

I love the customer service. The prompted response to my service request was simply Awesome. I'm so happy I switched to Home Choice Home Warranty.

4 years ago

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Verified Customer

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J harms Cape Coral, FL

It's been 3 days and no repairs done. I was actually told to call the repair people myself . Still waiting! First contact was Thursday! Too long to leave my car in the driveway!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 19th, 2021

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Verified Customer

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Wilton Farias Dallas, TX

The technicians are efficient, and cleaned up afterword. The job was done exactly as I wanted it. I would highly recommend Choice.

4 years ago

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Verified Customer

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June Blaak Plano, TX

They are a bit hard to deal with when booking a claim. They denied my claim for what I considered something non pre exiting on my AC unit. They made decision based on an inspection report vs a licensed AC contractor. I will not be renewing my contract with them and I won't even bother calling them for future items I don't think and I will deal directly with the vendors. I am very disappointed as I feel they are quick to take your money but then are also quick in not helping you or even meet you in the middle.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 19th, 2021

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Verified Customer

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Bishnu Karki Manassas, VA

My Under the Cabinet Range Hood was not working. I called for the service . The technician came and said it will take 7 -10 days as has to order the fan to fix it. My claim was declined even though should have been covered. It clearly states in the contract that rang hood is covered but they said only attached fans are covered which is not indicated in the contract

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 19th, 2021

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Verified Customer

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Deanna Johnston Crossville, TN

Our latest problem is still no resolved. You said we could choose our own repair person, which we did, and part still on backorder. I went to whirlpool site and ordered the part and should e here in 2 days

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 19th, 2021

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Verified Customer

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Tom Spring, TX

My last two service calls have been handled extremely professionally. The services were expedited. My AC was working again within twenty four hours.

4 years ago

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Verified Customer

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Lawrence Fort Mill, SC

Someone is always sent out immediately. My dryer broke and it was fixed in about five days. They have always been there when I needed them.

4 years ago

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Verified Customer

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Kaief Spring Valley, NY

I had a problem the hot water heater and they came and fixed it. I had a gas leak and they fixed that too. They are quick and good.

4 years ago

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Verified Customer

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Daiquiri Wilmer, AL

It is cheaper than the other ones. The contractor that came out was helpful and knowledgeable. He fixed my AC in a timely manner.

4 years ago

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Verified Customer

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Anonymous Miami, FL

They have done a wonderful job. They respond rapidly. I had a man here the next day to look at my air conditioning. It was rapid and efficient.

4 years ago

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Verified Customer

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Larry Hazelwood, MO

People that work at choice home warranty seem to be friendly and cooperative. They were quick and did a good job. They worked well with us.

4 years ago

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Verified Customer

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DANNY TOLEDO Fort Lauderdale, FL

When out washer was broken they efficiently sent a technician and the issue was resolved quickly. They are great with customer service.

4 years ago

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Verified Customer

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Michael Surprise, AZ

The quality of the service is fine. I call and tell them the problem and they send someone out to take care of it quickly.

4 years ago

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Verified Customer

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Anonymous Brookeville, MD

They are fast to respond to claims. I recently needed it for the ice maker and the next day I had someone here to repair it.

4 years ago

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Verified Customer

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Sharon Sarasota, FL

The company they sent for my ac tried to sell me a new one and once I explained it was under warranty, they fixed it. They got it working but it is running very heavy and is costing a lot more energy than it should.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Aug. 19th, 2021

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Verified Customer

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Anonymous Cameron, NC

Sometimes we do have a problem getting in contact with them but other than that, the service is great. My husband really likes them because of the prices and the work done.

4 years ago

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Verified Customer

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Kathleen

Between the service and the cost, Choice Home seems to be the best. The minute you put in a claim, it is taken care of. They are very responsive. Choice is always wonderful finding someone. We had our air conditioning go out and Choice put us in touch with the company that would help us. They determined the unit had to be replaced. After the fact we had some problems and we were not charged again for any of the work. We were very satisfied.

4 years ago Edited January 10, 2024

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Verified Customer

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Anonymous Katy, TX

Online system is pretty easy to use. My unit was repaired within forty eight hours. I have nothing but positive things to say about them.

4 years ago

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Verified Customer

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Dillon paul Dallas, TX

Repairs have been spotty. One plumbing repair done well the second broke again in a few weeks. Appliance repair was a disaster, took multiple visits and guy did not show up as promised on multiple occasions.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 12th, 2021

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Verified Customer

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WR Hatfield, PA

They are not consistent in the interpretation and implementation of the terms of the contract. It is a game of “I gotcha” as to how they can find ANY lame excuse to deny a claim. On 3 occasions I paid service deductible but because the way the service provider wrote up the diagnosis CHW denied the claim. Can you imagine covering the hot water BUT NOT THE TANK ITSELF! I caught them on a phone recorded lie. Will NOT renew.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 12th, 2021

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Verified Customer

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Bernadette Cardinali Las Vegas, NV

OSB Plumbing was sent to replace the cartridge on my shower faucet and he did a perfect job. I would also rate OSB with five star.

4 years ago

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Verified Customer

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terry ferencik Henderson, NV

They bait and switch. They say they will give you money to replace the exact model of appliance, but then when they say they can not repair my $700 dishwasher, they give me less than a third of what it costs to buy a new oone.I will say they are timely sending out a repair person. That is why they got 2 stars instead of 1.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 16th, 2021

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Verified Customer

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Patricia Purks Las Vegas, NV

I’ve only used the a few times. Response time to address issue was timely. Companies used in my area were easy to work with.

4 years ago

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Verified Customer

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Gary Keasey Westfield, IN

I have paid money for the warranty and they don't fix it things that are common with checking something out they don't even do I got a air conditioner system all they did was put gauges on and checked it and that was it the guy took some pictures and he left then they send me a message saying that this and this is bad we don't repair or replace those kind of problems and like I said all they did was hook up gauges and yes the tank was empty

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 11th, 2021

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Verified Customer

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Eddie McDuffie Oak Park, IL

Good ability to resolve problems. Sometimes repairs require specialist to resolve problem. Relatively quick turn around time for appointments for repairs.

4 years ago

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Verified Customer

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michael burres Boca Raton, FL

excellent pros selected, get you help within hours usually & provide great followup. their equipment coverage is quite extensive.

4 years ago

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Verified Customer

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Kim Galewski Naperville, IL

Plumber they sent out only found 1 toilet leaking, but there were actually 2 leaking. Plumber totally missed it! Had to call another plumber I trusted & had him replace the leaky t

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 11th, 2021

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Verified Customer

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Anh Springfield, VA

They always try to to approve to get the issues fixed properly and on time, but if the issues are costly, they flexibly offer a buyout.

4 years ago

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Verified Customer

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Marcos Aguirre Edinburg, TX

Quick claim resolution . I was contacted by the repair service within an hour and they came came and repaired my a/c the next morning

4 years ago

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Verified Customer

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Cherise McDougal

Choice Home Warranty has been a godsend. Any issue at both of our locations have been resolved within 24-48 hours. Thank you for being so dependable.

4 years ago Edited January 10, 2024

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Verified Customer

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Bessie Becker Waxahachie, TX

The service has always been good and prompt. 99% of the service people/companies they have sent out to do a repair have been great.

4 years ago

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Verified Customer

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Bonnie Manning Browns Mills, NJ

They scheduled an appt asap The tech was punctual. He was willing to answer all of my questions and explained the entire procedure.

4 years ago

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Verified Customer

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Della Macias Julian, NC

It has been a professional experience. The representative sent to fix my issue with my garage door did a outstanding job.

4 years ago

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Verified Customer

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Karen Potomac, MD

They have responded immediately to my three calls. However when it came to paying a replacement price it was a little misleading. The professional who have come have been very nice, quick, and good.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 11th, 2021

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Verified Customer

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Charles E Leon Coppell, TX

1.Some of your vendors are not the highest quality. 2. You will allow a patch repair over and over instead of fixing/replacing a problem. 3. Turnaround is slow. 4. It is difficult to get a person on the phone when needed.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 11th, 2021

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Verified Customer

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Brian High Point, NC

I always here back but calling customer service is still inconvenient. I had to spend two nights in a hotel when I had a pluming issue, waiting for it to get fixed. I could have saved money by calling a plumber myself.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 29th, 2021

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Verified Customer

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Earl Callahan, FL

I wish Choice would cover more stuff than when we bought it five years ago. They didn’t cover my air conditioner when I needed it. They did cover the refrigerator and the garage door. The technicians are outstanding.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 29th, 2021

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Verified Customer

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Warren L Reynolds Plano, TX

service venders are not vetted and puts me in a very bad positions to deal with incompetence and then some of your staff then try to blame us and this becomes very ittating.Then you donot return calls at times and we becomes very frustrated.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 22nd, 2021

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Verified Customer

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William Murrell Cypress, TX

CHW has been very prompt and communicative with my account. I like the way they keep you updated and their techs have all done a good job

4 years ago

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Verified Customer

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John Morton Ocala, FL

Recently had a problem and they someone come in 3 days. The tech knew immediately what the problem was and it fixed in less than 15 minutes

4 years ago

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Verified Customer

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Queen Perrine, FL

I'll give them a 3 because when they replaced my garbage disposal which was very expensive the one they put in was very cheap it works like a toy so far everything else was good

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 22nd, 2021

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Verified Customer

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Shelley Omaha, NE

I had a other home warranty coverage that covered nearly everything. The warranty we have with Choice does not. Plus they don't give annual checks and cleanings to prevent future breakdowns. I will go back to the other company once this runs out

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Verified Customer

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Larry Simone Kyle, TX

It was the night before the Fourth of July my AC went out technician says I need a new motor. I said will put it in he had one on the truck he says I got to get approval from Phone choice and it would take till Tuesday for days after the holiday. That's absolutely crazy. I challenge your managers to call me up. I had eight people coming to my house and we had no AC because the motor had to be approved before we put in why can't you start approving things when we call. If the motor is out and you have the part installed and reconcile later

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 22nd, 2021

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Verified Customer

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Dwight Stokes Lady Lake, FL

Issues take a long time to get resolved. I made a claim in early March that didn't get completed until June. Made another claim in June and currently waiting for the part to come in.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2021

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Verified Customer

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Carlos Groveland, FL

I found them fifteen years ago. My claims have been taken care of right away. It is quick and very easy. I am very pleased.

4 years ago

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Verified Customer

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Judith Nitro, WV

Not really satisfied with CHW. They couldn’t find anyone for the air conditioner when it was 94 degrees outside. Why am I paying them? I found someone through church and they did reimburse me but it took a long time.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 22nd, 2021

Choice Home Warranty Reviews