Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Britt Lorain, OH

They are quick to assign people to your issue, but my review is tainted by a long process which Choice Warranty rectified. For the most part, I am happy with them as a warranty company

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 18th, 2021

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Verified Customer

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MARY CALANDRELLI Peoria, AZ

Good savings and friendly services. I felt safe because I got a call with time of service & name of technician on his way.

4 years ago

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Verified Customer

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Gary Locust Hill, VA

Garbage Disposal started leaking, contacted CHW, at 8:00 Pm to request service and received an email at 10:30 with a schedule for the following day.a

4 years ago

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Verified Customer

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John Middletown, DE

We’ve used them for ten years and they were there when the refrigerator and dryer stopped working. The performance has been good quality.

4 years ago

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Verified Customer

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Nancy Fort Worth, TX

Everytime I've used them they've been pretty good. They do the job on time. Their support was good. They did what I asked them to do.

4 years ago

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Verified Customer

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Nancy Blytheville, AR

My water heater quit working and they got it to me relatively quickly. The warranty was great. They handled my issues quickly and accurately.

4 years ago

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Chris Piqua, OH

I've been waiting on a call from a case manager and they've never called my case schedule twice now. They came out to fixed my air conditioner, the contractor they sent tried to rip me off and had to provide my own contractor. They're unreliable. Stay away.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 16th, 2021

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Verified Customer

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Ganesh Aurora, IL

They were good, the response was prompt and the service was good. My washer wasn't working properly for that reason I used them, and now it works fine

4 years ago

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Verified Customer

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Abril Fort Lauderdale, FL

They were very knowledgeable and gave me good suggestions. Had an electricity problem, the guy came out within 24 hours and he put me first.

4 years ago

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Verified Customer

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Mike Kansas City, KS

They answer my questions and were fast to react. They've gotten it all taken care of. It was fast and easy and got it done.

4 years ago

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Verified Customer

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Elizabeth Pflugerville, TX

Only have had one job done but it was clean and efficient. Everything was done smoothly. The replaced my garage door opener.

4 years ago

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Verified Customer

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Jennifer And Nathan Hope Mills, NC

Used it twice for the refrigerator and another time for the AC. They were able to fix it immediately. They were really good. It is ridiculous that everything is online.

4 years ago

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Verified Customer

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Dipa Flower Mound, TX

So many issues. They were supposed to refund my money. I tried to use the warranty many times for it to get cancelled the second time. They would collect the money and never come back to do the job.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 16th, 2021

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Verified Customer

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Sheryl Bowie, MD

What you think is covered by them ends up not being covered. I thought it was a great company in the beginning but some of the people they send don’t know what they are doing.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 16th, 2021

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Verified Customer

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Anonymous Spring, TX

Overall it has been a good experience. I am good with it. It wasn’t good in the beginning but now they have good customer service.

4 years ago

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Verified Customer

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Richard Dayton, OH

My limited experience with them has been satisfactory. It did take a long time to get established but I wanted to make sure we got things maintained on a regular basis.

4 years ago

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Verified Customer

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Heather Clover, SC

Choice came with the sale of the house. Most of my claims have got very well but some of the vendors aren’t as good as others.

4 years ago

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Verified Customer

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Mary Greer, SC

I had a different warranty company when I bought the house. After a year, it ran out and I got Choice Home. Any time I cell, they get right on it.

4 years ago

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Verified Customer

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Juan And Amanda Mesquite, NV

So far it has been a terrible experience trying to resolve the issue. They never set up appointments. They don’t keep their promises. They said they were going to call me today at 10:30 and I never heard from them.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 16th, 2021

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Verified Customer

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Diane Saluda, VA

My daughter kept telling me to have this kind of service. They have responded quickly to my claims. The service is done quickly. I am okay with it. The gentleman was good.

4 years ago

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Verified Customer

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C Ferris

Choice send a date for an appt and the contractor comes another day. General contractors are sent to do the work instead of a one specializing in that area. They don't do a correct repair and then you have to wait for another contractor to do the job right

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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Verified Customer

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Arianna Neal Amarillo, TX

Even if they do not have something readily available, they go as fast as they can and most companies who contacts with them have been reliable.

4 years ago

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Verified Customer

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Eileen Traficante New Orleans, LA

Our hot water heater broke and leaked over our hardwood floors. I was very happy when a plumber came right over and ordered a new hot water heater! Today no one has come or called on that it was approved!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 11th, 2021

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Verified Customer

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Shirley Ferguson Campbell, TX

You have done your part to get the repair person here but the dishwasher is still not fixed yet because of parts ordered were broken when it got here so it still is not fix for another 2 weeks.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 11th, 2021

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Verified Customer

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Loris N Troy, NY

Jon, our technician was reliable, knowledgeable and efficient. I get to arrange a time that works with my schedule to get the work done

4 years ago

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Verified Customer

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Muhammad Rauf

Ease of requesting and setting up service appointments is exceptional

4 years ago Edited January 10, 2024

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Verified Customer

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Abu Saleh Potomac, MD

It all depends on who CHW send for the repair work. There doesn't seem to be consistency in their choice. We had excellent service from our last service call but have had bad experience before that with others.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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Verified Customer

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Jackie Davis Clayton, IN

Made my appointment on line, they responded within a day, staff was friendly and found the issue quickly and was able to replace the part swiftly.

4 years ago

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Verified Customer

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Raymond Montgomery, Sr. Westminster, MD

Because I $79.00 n some change a month plus $85 service fee and y'all couldn't help pay not even half of $140 bill just $25 which brought the to $140 out of my pocket. I feel a lot more should've been done. I'm really not satisfied.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

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Verified Customer

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Mamie Torres Brooklyn, NY

They have been very helpful in getting the people to fix the problem that I have been having with the problems I've was having.

4 years ago

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Verified Customer

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Gloria Witt Salem, VA

Had to order part and once we received part still had to wait for technician a couple more days. All end well just took much longer than we anticipated.

4 years ago

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Verified Customer

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Bill liao Suwanee, GA

The customer service staff were courteous, Efficient, prompt, responsive and friendly. It took less than 48 hours to have claims passed on their tech people.

4 years ago

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Verified Customer

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Linda Stuelke New Port Richey, FL

The warranty worked for me as it should. My dishwasher was looked at and fixed in a timely manner. All I paid for was the service call.

4 years ago

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Verified Customer

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Robert Preston Nashville, TN

The office manager is my only contact, she is excellent. I signed up for pricing. She has been awesome to work with. Responsive

4 years ago

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Verified Customer

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Shirley ann Farkas Henderson, NV

they are quick to respond companies they send out respond quickly and complete the work as required at the cost expected.

4 years ago

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Verified Customer

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Nancy Bend, OR

Prompt service, give you the opportunity to choose technician outside their network giving one the opportunity to select their reimbursement option.

4 years ago

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Verified Customer

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Patrick H Keller, TX

Called because air conditioner was not cooling. Serviceman came 2 days later and said I need a new fan on my unit outside. He stated it had to be replaced but Choice would not pay for it. So I had to pay a $85 dollar service fee and another $325 for parts and labor. Stupidest thing I ever heard of, will not be renewing my warranty or recommending to anyone! Total Rip Off!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Oct. 26th, 2021

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Verified Customer

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Phillip Shields East Bend, NC

My heat went out December 4th 2020. After 2 technicians coming out and diagnosing the problem and never showing back up, endless calls to customer support, and upper management. I finally got a payout on February 21 2021. I spent the holidays and the majority of winter in a family members house due to this. Their technicians are subpar as well as their customer service.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

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Verified Customer

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Tamara Carrouthers Virginia Beach, VA

Choice could not locate a repair company after 3 days, so I located one. The reimbursement process is too lengthy and they only partially paid for my repair. But if they'd found a company, Choice would have covered the entire repair. This is not acceptable and unfair to the customer.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 27th, 2021

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Verified Customer

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Alex Shmilovich Gaithersburg, MD

Technician scheduled appointment 3 times and never showed up. We spent numerous hours waiting from 11am till 3 pm every time when appointment was scheduled We are very very upset and if you cannot fix the refrigerator than you have to buy us new one I've been in Real Estate for 32 years and referred your company at least 32-50 my Clients and now I experienced completely unexepytable case that will never ever refer your company to anybody!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

We have been in contact with the technician who has confirmed the appointment for 10/26/21.

Oct. 26th, 2021

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Verified Customer

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Watt Charlotte, NC

(I'm sending this rating now because I've received 4 requests to submit a rating). CHW was proficient in sending a repair person for my appliance. Based on data received, CHW chose to replace the appliance, but offered approximately 1/4 of the replacement cost. I haven't accepted the offer yet and wanted to speak with a representative. It has taken a full month - hoping/trying to discuss the matter with a case manager. I hope to have the much needed conversation in approximately 6 days. If I rated them today, the rating would be -2‚Ä¶but I want to be fair‚Ä¶so I'll need to wait.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

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Verified Customer

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Dwayne Merriweather Tampa, FL

The vendors used have been professional and skillful. The copay is more than reasonable. Service has been denied fewer than three times in three years.

4 years ago

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Verified Customer

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Osmin Beaumont, TX

Every time I call, I get a live person to solve my issues. When my washer broke and the problem couldn’t be solved, they pair for a new washer.

4 years ago

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Verified Customer

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Pamela Price Huntsville, TX

Twice they have not been able to get providers to come quickly handle repairs we've needed.. The last time I had to find the repairman, pay the repairman upfront and I'm waiting for them to reimburse me (which they say could take 60 days).

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 20th, 2021

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Verified Customer

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Kathie Bolton Hilton Head Island, SC

Having trouble with air conditioning. They sent out a newbie who explained things and we listened and it's been good since!

4 years ago

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Verified Customer

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Barbara Lindstrom Vero Beach, FL

They answered my needs with my refrigerator and also with my micro/convection oven quickly and with professional repair employees.

4 years ago

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Verified Customer

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Michael Newnan, GA

CHW arbitrarily denied a covered item during a valid policy period. CHW also endangered my child's well-being by stringing us along for days in a hot house, only permitting one 15 minute conversation per day. I've never before encountered such a rapacious, dishonest and dispassionate company solely focused on profits and not remotely focused on fulfilling promises or accomplishing it's stated mission.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Verified Customer

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Louise Rawson Meridian, MS

Because the technicians they hire are the worst of the worst because they only pay them 30 cents on the dollar. The latest technician they got for me was three days late in coming because he had to take his mother to get a card, because he had to take his grandchild somewhere and one day because he just forgot. When you finally get a technician to come, Choice doesn't cover 1/4 of the issues.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Verified Customer

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Dan O Riverview, FL

They failed to honor the terms of our contract and took 2 weeks to complete the repair. The agents were rude and unprofessional. Signing up for CHW was one of the dumbest things I ever did. The plumber was great, though, once the awful people at Choice approved the repair. I cannot wait to be out of this awful contract, that they don't even follow.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 20th, 2021

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Verified Customer

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Sirena Glasgow Saint Paul, MN

Very satisfied with the service so far it was fast the price is great the customer service was amazing definitely a good first impression

4 years ago

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