Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Vicki

Customer service is awful. They are confusing. It took two weeks for them to complete a service repair referral. After the repair company could not fix the appliance, it took 30 days for them to send the money for a replacement appliance. I called several times reporting that I had medication which needed to be refrigerated. That did not rush the process of processing the claim. Choice home warranty is very slow to fix needed repairs or replacement replacements.

1 year ago

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Linda Wilson

The service men that were sent to my home were good. They explained the problem and what needed to be done. That you for your service. Linda

1 year ago

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Del

I was not able to get my Reimbursement Claim resolved. I was told the technician had to submit the information and the company said that's not what they do. They send the client the pictures and the client sends the pictures to Choice Warranty. No one was able to tell me how to submit them.

1 year ago

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Christina

Poor communication. The washer case was "closed" before it was fixed! It still makes noises ,but its closed so we would have to make another ticket just so they could finish what was already being worked on!!

1 year ago

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Joy

I was happy that when the problem wasn't fixed a different Air Conditioner company was sent back. Not only was I without for a few more days it cost another $85.

1 year ago

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Verified Customer

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Darnell

Prompt scheduling of technician. Choice of Sending the right Company to perform the work and having the parts required for the JOB. Kudos

1 year ago

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Verified Customer

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Shatrughna Singh

Customer service and online claim processing are flawless. Peace of mind and selected service contractors are one of the best.

1 year ago

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Verified Customer

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Sherri Levine

Made an online claim and the next day a tech came out and already had the parts needed and was gone in 30 min. 2 thumbs up on this one .

1 year ago

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Verified Customer

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Michael Liderman

I like the fact that my driver got repaired for a 75 dollar service call fee in addition to the monthly home warranty cost.

1 year ago

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Dr Kofi Peter Effa

The technician was very knowledgeable! He diagnosed the problem and went straight to work! He was there for about an hour! He was also friendly

1 year ago

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Lamont

Terrible, I put in a claim over 3 weeks ago for my central air. You guys sent a tech out to see what's going on obviously he didn't know what he was doing because he claimed that it was the transformer that didn't have anything to do with the problem. The tech claimed that he had to get a $70 dollar part and never came back. Good thing I was able to figure out what was going on or me and my family would be baking in this heat. So with that being said this service is terrible.

1 year ago

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Diana

Quick response with offer of multiple appointment times to resolve the issue. Tech seemed very knowledgeable and problem was quickly resolved.

1 year ago

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Verified Customer

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Carlos Pacheco

I like not having to deal with repairs, it repair are also a hit or miss depending on company that gets sent out. 9/10 they get it right but still worth it I guess.

1 year ago

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Nehmedo

Great Customer Service and they provide good companies to fix the problem. There time is matter and they are professional.

1 year ago

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Tammy

the contractor they still have not provided me with the invoice that I paid 500.00 I paid that the warranty didn't pay for. They left me with no warranty info, or the model number, they did not program the other remote and without a model number etc. I can't even do t myself. I have called them, text them and emailed them over and over so I called the warranty company they sent them an email they responded and said they would contact me but they have not. This still isn't resolved it been over a month.

1 year ago

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Verified Customer

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Yolanda

The technician was fantastic! He explained what he was doing in a way I understood. Very knowledgeable and patient.

1 year ago

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Jim Marshall

I had a hot water heater bust water all over my garage. The tech came and called in the claim, but didn’t have the money to pay for a new heater. So I said that I would pay for it if Choice Home Warranty would reimburse me. That was at noon today. The company said that they would get back to me. It’s now 9:00 pm and they are still deciding if they are willing to do it. What kind of Company is willing to take 9 hours to decide if they can pay me versus the technician? I’m sorry that they have decided that money is more important than customer service and satisfaction!

1 year ago

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Verified Customer

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Paul Davila

What I liked was dealing with my case manager Ciara G. What I dislike is I still have no idea if step one of uploading documents has been completed, even after calling on several occasions. I have not been told yes or no once. Please provide me an answer soon as I have been left hanging.

1 year ago

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Verified Customer

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Melbourne E Gorris

The gentleman who was sent to repair our stove was very professional and took care of all of our concerns. Excellent service.

1 year ago

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Verified Customer

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Connie Placido

The technician that was here was extremely pleasant. He knew his job and my AC is working wonderfully. I'm very happy. He was great.

1 year ago

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Theresa and Dolores Wulff

My Samsung washer is 5 years old and won't start balanced. My claim was denied. They determined that I had to have been overloading the machine. I am that consumer that read the booklet. I know how many jeans per load how many regular towels verses how many large bath towel. How to fold like a fan and larger bedding. And never cider the blue dot in the center. How dare you deny when I had a 3 year plan with your warranty company

1 year ago

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Verified Customer

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Mila Botacini

The sent you handyman and not specialized techs to deal with your claims. Including electrical plumbing issues. They only approved replacement is for the lowest level of appliances which they consider builder grade but it is far inferior than it. Definitely not worth it.

1 year ago

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John Daniel

Worst company ever! Freezer compressor went out, Choice couldn’t find a repair company in our area so told us to find our own? Then to have the repairman submit diagnosis and cost prior to repair, but the food is spoiling fast and I had the repair company proceed, because of this Choice denied the claim and would not pay? So do I let my thousand dollars of food spoil or proceed forward? What would you do? Worst company and customer service ever

1 year ago

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Verified Customer

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Sharon Swan

I have quick service, saves me money and time. I dont have to make but one call and in a very quick time I have aresponse and a repair.

1 year ago

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Verified Customer

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Bernard Villaseca

Excellent customer service of third party contractors. I filed 3 claims, so far the service are all good. I made the right CHOICE!

1 year ago

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Beverly

Their construcion expert's opinion for the current claim was twisted to deny our claim. He mentioned a "what if" that he could not verify by is obsevation though he did believe the problem was caused by wear and tear. The Previous claim for replacement of a failed appliance was approved for money that did was much less than our cost to replace the appliance.

1 year ago

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Verified Customer

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Maelyn D Smith

Choice Home Warranty has always come through for me. I have been with them for 4 or 5 years, and have never been disappointed!

1 year ago

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Joseph Perrello Villanova, Pennsylvania

Poor service . The technician said we needed a new refrigerator. Choice agreed. Now , its been 10 days with a broken refrigerator and no E-card for Lowes to get or order a new one . How are we supposed to be without a new one . You should have just sent a check for $881 and we may have had it already , and we still don't know when we will get the E- CARD

1 year ago Edited July 21, 2026

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Verified Customer

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Victor Cabrera

I've written 3 times already through your customer service email with NO RESPONSE. The water heater replaced is one of the lowest quality and the plumbing company that your company dispatched left a mess in my garage (floors and walls) after the installation. Also requested an itemized invoice of the $455 I had to pay and NO RESPONSE. I pay my monthly charge on time through direct debit and I would like better quality of the products installed, without an additional cost.

1 year ago

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Verified Customer

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Paul Harris

I am very disappointed in the service I received on my last claim with my refrigerator. I see no use to continue with your company. I have three policies with you and I am looking at other warranty companies to join. As soon as I find one that does not have a bunch of hidden cclouses. I asure you I am going to cancel all my policies. And will definitely not recommend you to anyone IYouTube. I fixed it myself via youtube. Thanks for nothing.

1 year ago Edited June 23, 2025

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Verified Customer

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Chad St. Aubin

My recent interactions have been disappointing. Most recently we have been dealing with a broken refrigerator I was supposed to receive a letter from Choice telling me what the next steps would be as the refrigerator is not repairable and needs to be replaced, we have been dealing with this fridge since early May and now when I call they said it is still in review even though I was told I would no later than June 17th. Boo!

1 year ago

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Verified Customer

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Shel

Called for an AC unit repair, and had a company come and see me the next day, they were fabulous, Father and son team, very impressed

1 year ago

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Kenneth

Your tech came out to repair the dishwasher, reset the error code and blamed the problem on me using the wrong detergent and he was wrong, I have used the same detergent for years

1 year ago

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Verified Customer

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William

The service was just as promised. The plumber came on time. Fixed the issue without any problems. I appreciated the whole experience.

1 year ago

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Verified Customer

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George Woodard

Jason was great, very friendly and knowledgeable he explained to me what the problem was and fixed it promptly. Great customer service.

1 year ago

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Verified Customer

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Shelia Inman

Great job 😀 the person that came was on time explained to me what was going on so he was just in and out of here and I appreciate it

1 year ago

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Bobbie

I had to hire another electrician to complete this job. I want to cancel my contract and receive my full amount that I paid which was $1,575.00. I can’t get anyone to call me back when I contact Choice Home Warranty. I have left numerous messages with no results. I could not get the Electrical Company to answer the phone except to leave messages and they don’t return calls or emails. I tried for two weeks to get this circuit breaker fixed either no results. The refrigerator was tripping the circuit breaker every day at least once per night and day.

1 year ago Edited June 5, 2025

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Verified Customer

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Denise

Light was not installed properly, so wasn't covered. Heard the same excuse given to two other of your clients who were nit covered for breakdowns. Seems to be your answer as to how to get out of coverage. How does a customer know if something is not installed properly? My light worked for two years and now it isn't working. What does not installed properly have to do with it not working two years later?

1 year ago

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Verified Customer

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Jennifer

Terrible company. They made myself and my hvac vendor jump through hoops during my claim process. They dragged on for weeks while my family was without heat during the winter. They ultimately denied my claim for repair on our hvac stating that it was still under warranty. My home was 19 years old at the time, and our system was not under warranty. Don’t waste your time or money.

1 year ago

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Verified Customer

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Bruce Walker

Response and updates to issues and decisions for ongoing issues are exemplary. I'm glad I made the change to this company.

1 year ago

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Debbie

I recommend giving Choise Warranty a try.. I have had much success with getting many issues at my home taken care of without any hassles or concern!!

1 year ago

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Sandra

Choice Home warranty has responded, each time we've had a problem, with a professional service that took care of the problem quickly.

1 year ago Edited December 2, 2025

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David Spencer

The plumber was very prompt. He came over and fixed the issue and also came back to replace the parts that were ordered.

1 year ago

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Melinda

I really enjoyed talking with Keisha and her manager was also very helpful in providing necessary information that I needed!

1 year ago

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Carol

Your technician was above and beyond. Prompt knowledgeable and fix the problem Took a little longer but not his fault.

1 year ago

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Glenna

I like the convenience of making one call and getting things taken care of quickly. They also work with my schedule for sending a repair person

1 year ago

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Verified Customer

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Ray

We were very pleased with the service we received. The service tech did a very good job, including taking the defective equipment with him.

1 year ago

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Wade

Water leaking hot water fixed change whole inside assembly Dishwasher we are still making sure it works properly but overall excellent service

1 year ago

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Alice

They seem to pick and choose what they will pay for, even though the advertise repair it replace. That is why most people take the warranty to over the larger and more expensive items.

1 year ago

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Velda

Foreign CSR often make mistakes when trying to help with issues. Extremely hard to get help. Someone who was supposed to be a specialist sent me an email concerning my issues and a link that didn’t work. I have emailed this person (c green) twice with no response. My toilets are still not repaired and foul water is still backed up in my dishwasher. It stinks and the kitchen and bathrooms are a mess!

1 year ago

Choice Home Warranty Reviews