Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Jason St Louis, MO

I've had choice for almost a year now and I've had to do most of every thing I've submitted a claim to and not one reimbursement. And for the time you've had come it days not hours and that's just to long. Your fee's or high and it's just not worth it. My policy is due to expire in February and I will not sign up for another one. You guys service sucks.

2 years ago

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Barry Davis Houston, TX

I have no problems to report my washing machine needed repair they ordered the parts and when the parts arrived they came out to repair my washer

2 years ago

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Jeevan Pillai Ashburn, VA

My first experience with claim was bad even though eventually claim was approved. But my last claims went everything smooth. I am happy now.

2 years ago

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Naresh Singh Balch Springs, TX

The customer service is bad really bad, this company NEVER approves any claim, always looks for ways to find exclusion. there is no way to escalate the issue. Customer service is 100% outsourced internationally, mostly they dont understand what you are speaking and you can understand what you are talking. I had to follow up 20+ times for two of my recent claims, customer service is such a shame..!! Looking to exit Choice Home Warranty

2 years ago Edited December 6, 2023

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Verified Customer

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Norris

They're very supportive, answer my phone calls, return phone calls, and they're just friendly. I really appreciate that.

2 years ago

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Maurice

When I had some work, you came right out,, it was done and everything was back to normal. Came out, I think, within 24 hours, so that was good.

2 years ago

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Yvonneleonard

You've been pretty good with me. I can't speak for anyone else. But you come out, you do what you have to do, and you leave, and that's beautiful.

2 years ago

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Katrina

I wish they would listen to the contractors and stop trying to fix or go around or shortcut things and just fix it. That's what we pay for. That's what we want to feel comfortable about. I can't keep doing it. They're take very long for no reason and they'll keep trying to fix items that can't be fixed and they're told that it can't be fixed by the contractor.

2 years ago

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Antoinette

Everybody is very pleasant and they're all attuned to your needs and knowledgeable as well. Some of the people that you get to do the work, I question them sometimes.

2 years ago

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Avelino

They've always taken care of my claims in a very short time. They're very prompt, so I've had very good experience with them.

2 years ago

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myhanh nguyen Ellicott City, MD

Technicians are incompetent. Most claims are denied if it costs more than $100 to fix. One heating company technician actually stole an air handler when installing a new unit that I paid 2700 for to have the whole unit replaced. I didn’t find out about it until I got an electric bill for almost $700 in a month where I was overseas for 2 weeks and barely had the heat on. I reported him to Choice but was afraid to report him to his board for fear of retaliation.

2 years ago

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Verified Customer

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Andrea Carrollton, TX

Both times this year Choice has a hard time finding a service provider to take the claim. While if I go outside the Choice process, plenty of service providers are willing to evaluate my issue. This is a small town where people talk. Word has gotten out that Choice does not reimburse timely or fairly, so service providers are not willing to take Choice warranty claims. If you want to stay relevant in this area, you should take steps to rectify that and improve your reputation. I would like to cancel my policy and receive a prorated refund of my premium.

2 years ago

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Verified Customer

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H Wilson

Had to pay three $85 svc fees for plumbing wk and complications that left an unprepared section of sheet in my closet wall. I was very reluctant to renew but was running out of time to do so.

2 years ago

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Anna Parsippany, NJ

the company is just looking for an excuse not to pay. even itheir own technician are puzzled with their decision. in one of my bathroom the emergency water gasket broke if due to a normal wear and tear. the claim was denied as the person who review the photos stated it was improperly installed. their own technician told them that installation was indeed proper but they still denied the claim. companies don’t want work foe the choice warranty as they dont tread them fairly.

2 years ago

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Megan Keller, TX

Choice Home Warranty has a great website - it is very easy to report an issue and get someone scheduled to handle an issue.

2 years ago

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Victoria Milford, CT

My experience with Choice is a horror movie. Waiting for months for Choice to find a company to serviced the claims. Hearing technician after technician expressed dissatisfaction about how they don’t get reimbursed properly or treated by the company and my own personal negative experience makes this company’s service completely unacceptable and irresponsible. I am considering terminating my contract with them asap.

2 years ago

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Verified Customer

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David Rubenstein

Normally contractors that work with Choice fix my problems very quickly. This winter however they could not find anybody to come to my home to fix my boiler.....for weeks!

2 years ago Edited March 26, 2024

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Susie

They got on the job and my problem was resolved. The guy that they sent out with the electricity company was very professional and got the job done.

2 years ago

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Deloris

They give you a call and let you know when they're going to come, and they come when they say they're coming to fix whatever you need.

2 years ago

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Joel

They were very timely, communicate well, and the contractor that I worked with was very professional and did a good job.

2 years ago

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Linda

I used it with my washer, garbage disposal, and dryer and they were pretty good coming out, seeing what was wrong with it, and fixing everything.

2 years ago

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Aregai

The kitchen faucet was leaking and the person came the day after and fixed it. They seem to come as soon as we have the problem.

2 years ago

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Ardis

Good customer service. My toilet wasn't running, so I called them. They set up an appointment very quickly and everything got fixed with no problem.

2 years ago

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Russ

My microwave didn't seem to be working properly, so I called them and they responded very well. Response time was very good.

2 years ago

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Dennis

The last time I needed to use it was for the washing machine, which was just recently. I called them and they called a mechanic. He came in, fixed it, and everything went great.

2 years ago

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Justo

With this last claim that we tried to get through, they wouldn't refund us for some of the parts. They approved the job and we got the job done, but they never refunded us for any of it. I need a manager to call me so that we can get this refund.

2 years ago

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Tricia Orlando, FL

Hapyy with choice great customer service. Just wish when put in an emergency claim like toilet back up was told it could take a couple of days.

2 years ago

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Eligio Marin Orland Park, IL

Great job fastand efficient something goes wrong with home devices I knoe I have the right company to take care of anything to be repaired

2 years ago

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Bob

Service technicians arrived when scheduled, were courteous and helpful in repairing the items and cleaned up the area they worked in,, when finished.

2 years ago

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Verified Customer

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Coach to Wisdom Dallas, TX

I have usedd the policy only once, but the technician that came to repair the HVAC gas fired heater was excellent. He knew exactly what to do.

2 years ago

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Verified Customer

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Margaret Milwaukee, WI

On Oct. 30, 2023 we sent a certified letter to Jim M, CEO of Choice Home Warranty detailing our difficulty in receiving service and reimbursement on our dishwasher. The letter was received Nov. 3, 2023. There has been no reply as of this date, Nov. 14, 2023. We purchased a contract for service on Jan. 4, 2023 and have filed no other claims other than this one. We would never recommend this company to anyone and will be canceling this contract.

2 years ago

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Brenda Dale Blackmon Jacksonville, FL

AC service man was very efficient. CHW had someone to my house within a couple days. Thankfully weather was cooperating.

2 years ago

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Iris

Choice Warranty has been a blessing pertaining to my home repairs. They are effective and efficient and responds expeditiously.

2 years ago Edited January 29, 2025

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Miguel Soto Riverside, CA

I like the fact that within an annual payment you are covered for all of your needs but sometimes the wait gor service can be a little long

2 years ago

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Lynne Wicker

Just had warranty work done, water heater replaced, paid over $600 and they did not put in a drip pan. Called ya’ll back and the gentleman that answer the phone could not care less. I even sent pictures of the damage done to my wall. What good is having the warranty program if we can’t trust the workers y’all send over. Still waiting on a response from Choice Home Warranty.

2 years ago

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Brenda Gordon North Las Vegas, NV

2 years ago

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dghartig Fayetteville, NC

On Nov 8 the plumbing in both our bathrooms backed up and our toilets became unusable, our bathtub failed to drain, and fecal matter surged up in the shower in my bathroom. I put in a claim #220211678 and you informed me a plumber would come on Nov 16!!! I called the plumber and they informed me that they could not come any sooner. I canceled immediately and contracted a local plumber that came the next day, Mike’s Plumbing Co. He snaked the lines and fixed our problem for $457.32. Please reimburse me. NOT AMAZING!!.

2 years ago

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Verified Customer

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Terry Madden Myers

I have been trying to get my washer fixed since April. They keep ordering the same parts. My basement has flooded twice. I have had to wet vac my basement twice. At what point do you just replace the washer. I have wasted 7-10 days waiting endlessly for the tech to come between 8-5 only to cancel after pushing appt to 6:14. Then 7:15 on last Friday night. Ned T thing I know they cancelled. Infuriating. I can’t take it when this is touted as the #1 home warranty company. Please redeem yourselves and solve the problem or replace asap. It’s been going on 7 months.

2 years ago

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sandra vasusarver

Part of our pool equipment started leaking and I submitted a claim. They were supposed to respond within 24 to 48 hours. And I did get a response which said they were working on it. And then I called and they still hadn't been able to identify anyone to come out and look at it. And then they did identify somebody about a week later, and Choice made an appointment, but the person didn't come. And then I had the number because Choice gave it to me and I tried to call the vendor that they identified and he didn't respond back. So I called Choice and they called him, and two days later he came out. And then he submitted their processes that he submits what he finds a problem, and then they authorize the repair. They did authorize the repair, but I still have not heard from the man to come back and do it. So this all happened between October 24th and today and he still hasn't been out to do the repair.

2 years ago Edited November 9, 2023

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Catherine Edgecomb Bakersfield, CA

Filing a claim was easy and service was fast. Completing repair took longer due to back-order of parts. Service technician was friendly and knowledgeable.

2 years ago

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Dennis

The technician was out here within a day. A guy came all the way from Dothan, Alabama to fix my garage and it took a couple of days for him to get the parts and stuff like that. But other than that, Jason did a great job.

2 years ago

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Joseph

Good value for the money. They sent somebody the very next day, and, as usual, the technician was knowledgeable and expedient.

2 years ago

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Verified Customer

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Bassem

It was a little bit of a long time to wait for the material to come. It's more than one month to wait and this is the experience that we have. It was too long for someone without a fridge. After our our first bad experience, I didn't have any problem. They are all very professional and they handle it very well.

2 years ago

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Edward

I just filed the claim, which was easy to do, and they emailed me a date and the company that was going to come showed up.

2 years ago

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Laura

We haven't had any issues. Our circuit breaker went out and we had to have it replaced so we had someone come over and do that for us.

2 years ago

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Kim

I had an issue with my bathtub. They were quick to answer the phone and to get an appointment set up. I was very pleased.

2 years ago

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R J Cumming, GA

I reported a leakage from my shower down to my basement ceiling. The contractor who came and looked at it said its not plumbing issue but grouting issue so he cannot fix. He said he will notify home choice warranty to send a tile person to take a look. However I saw the update on CHW claim that this problem has been fixed. The leakage is still there and I am planning to fix it myself. So not satisfied with this particular claim

2 years ago

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Paula Leonard Charlotte, NC

I did my reservations and Choice Home Warranty had the best rating and this far that has proven to be true. Excellent customer services.

2 years ago

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kimberly fuller Memphis, TN

A learning experience and being a first time homeowner this company has been trying to help me resolve some issue I am faced with.

2 years ago Edited November 15, 2023

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Carol Bridges Markham, IL

Every time I have submitted a claim, I have been extremely pleased with the Company's response and the service I haven received. Always prompt.

2 years ago Edited January 24, 2024

Choice Home Warranty Reviews