Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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John

The technician who came to the house diagnosed and resolved the issue in a very short amount of time. I was very pleased with the outcome.

2 years ago

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Pamela Myrick

I like the automated voice response claim system that takes your claim. The response from Choice Home Warranty is immediate.

2 years ago

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Angel Martinez San Luis, AZ

Dislike it takes to much to pay the company that comes and does the job . Got a call from the last one that they still have not gotten pay .

2 years ago

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Darrell Sutton Newport News, VA

Service of my washer was poor at best not the tech but all of the support for him and the lack of suport when I contacted Choice 5 times 3 of which I was promised call backs from managers who were BUSY at the moment(Sounded as if that was a script anser) No follow up once the call was completed. I was told if we CHOICe hace to send a second tech because sears has failed , the service fee would be WAIVED well really since I had already paid for a call why would I pay for a second call and nothing had been fixed.

2 years ago

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Steve Gold Palm Desert, CA

Easy to get appointment, crew was knowable and personable. Nest and explained what they were doing. Accompanied job to our satisfaction

2 years ago

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rkdj59@consolidated.net

I like that you warranty company responded so quickly and the company that came out was very quick to respond to the problem I was having

2 years ago

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ben lassiter Lugoff, SC

They take their time with getting someone to come and fix your problems. They always denied the problem and send a tech that don't want to do the work and I'm still without heat for two months.

2 years ago

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Steve Fort Worth, TX

I spent two months in the middle of Texas summer without air conditioning. Choice kept making excuses not to cover the unit for so long that I ended up replacing EVERYTHING on my own. Cost me a small fortune Very poor level of customer service. I was calling in almost every day to get the latest excuse. I will always believe that Choicc owes me a lot of money and an apology to me and my wife for living through 105 degrees every day without air conditioning. Impossible to reach supervisor also. I could go on and on about what Choice put me through, but I am trying to get over it

2 years ago

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Lori Garland WI

Every time I have a claim it takes about a month to get it fixed by the time you find a technician and they come to look at it and then have to come back because they don’t have the part needed with them. We are still waiting to get our dryer fixed because the technician hasn’t come back to fix it after they didn’t have the part. We had to pay to get our AC fixed last summer ourselves because we weren’t going without it for a month when it was 100 degrees outside.

2 years ago

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Richard

I had a great experience with the appliance repair service. They fixed my KitchenAid oven quickly since I provided the necessary part. The technician was efficient and resolved the issue without any hassle. Overall, I was pleased with the prompt service and the outcome.

2 years ago Edited March 6, 2024

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Jerry Fort Myers, FL

Not sure yet. I thought the electrician would do more to test why the circuit breaker keeps popping. He gave me his guess but not factual reason to absolutely correct the issue.

2 years ago

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Carole Chandler, AZ

We were able to get the technicians over in a promptly timeframe. Parts had to be ordered but they returned in 3 days and corrected the problem.

2 years ago

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Mike WILKINSON Beaver, PA

Have had refrigerator part on back order since January. Furnace problem, repairman came took my $85 and I have not heard or seen him for repair. My garage door broke and I submitted repair request. They were never able to get me a repairman. I paid out of pocket for fix. Poor service. All repair people complain about them. Renew my contract with them? YOU CAN BE ASSURED NOT!!!!

2 years ago

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Patricia Fabian Midlothian, VA

It was a 3 week process ! I supplied my own under sink plug in garbage disposal . Hope I get reimbursed for what ever their allowance for the device is . They thought it could be repaired . What a joke !!! There was a knife piercing through it .

2 years ago

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Elliot Garcia Naples, FL

They do a great job selling their warranty service and fail miserably at finding contractors and providing the necessary work approvals when the work is finally close to being completed. I have spent way too much time arguing with them about providing service. I would not recommend Choice and cannot wait until my contract expires so I can return to my previous warranty company.

2 years ago

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Shashank Kamarushi Cumming, GA

Got my electric outlets fixed and the process was easy and user friendly. Electrician was very knowledgeable and quick in responding to the issue.

2 years ago

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donald marshall Memphis, TN

The service provider (Sears) did an excellent job. If I have any other appliance problems I want this service company again.

2 years ago

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Scott

We've had two claims in the last couple of years. The last one was great, but the one before that was, okay, but it wasn't what I expected. Our refrigerator went out and they came in and gave me a price for it. It was a $2,200 refrigerator. And they gave me a price of beginning like $900 to replace it. So I got them up to $1,100. And then I waited 30 days to get it because they don't just give you. They wait 30 days for some reason. I had another claim that was great. They came out here they fixed the problem. I paid my $65. Everything was great.

2 years ago

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Richard

We had a toilet issue overflowing, and they came out and repaired the issue. They were helpful, so far we're very happy with them.

2 years ago

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Anonymous

My washer broke and I made a claim, and they were out, the service people were out quickly and fixed it. So I was very happy.

2 years ago

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John

We had a stove stop. I called out, and they needed to be replaced. And the technician was very professional, and he did a good job.

2 years ago

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Wesley

My thermostat furnace was not working. And some guy fixed it. Sometimes it's difficult for you to hold, but the last time I didn't have any problem.

2 years ago

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Dottie

We used it for an inspection on our dishwasher, which had a funny smell. And the plumber came and told us it was hooked up wrong.

2 years ago

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Edward

Choice did a great job except when my central conditioning had a problem. They refused to fix it. It cost me 15000$ to replace it. They could have fixed it for 3000$

2 years ago Edited February 11, 2026

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Verified Customer

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Brenda St Louis, MO

It's been since December and my refrigerator is still is in need of repair. You keep sending Sears /A&E and they don't seem to know what the heck they're doing trying to replace my icemaker and water dispenser

2 years ago

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William Carrollton, VA

I had an appointment with Sears Home Services to install repair parts on my washer 2/19/24. On Feb 16 an email from Sears stated "Your repair parts have shipped to your service address and we're scheduled to complete your service on Feb 19". I waited all day. No word by email or otherwise for a technician to call. I called the phone number on the Sears email 4 times during the day and continually checked the Sears site which all showed that the install was still scheduled. Do something!

2 years ago

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Eileen Monroe, NC

The repairman came in time and was very polite and professional. He tested and learned what needed to be replaced and did an excellent job.

2 years ago

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Myron Bellevue, NE

My dishwasher has been broken since last summer. Choice cannot find anyone to fix it and will not replace it. C/S keeps telling me they put it on the urgent list. I HAVE CALLED ONCE OR TWICE A WEEK FOR SEVERAL WEEKS. My stove has been broken since November 2023. unfixable We were told they were going to send an egift card to lowes. not enough to replace it,

2 years ago

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Verified Customer

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Bill Washington, DC

Not the best customer service. I had spent 3 $85 deductibles in a 45 day period on a dishwasher repair and still not completed. The review board said they will now give me $246 towards a new dishwasher. However, I spent $255 in deductibles. This should have been said from the 1st repair attempt. I told the review board to keep their $246, Service is more important than the money. I will be moving on from their future services.

2 years ago

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Norman Oceanside, NY

Had two claims each on was better than the first . One problem my first claim I was supposed to receive a $300 check never received in my e mail

2 years ago

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Anonymous

I've used it many times. I email them, and within an hour they answer. And within the next day, they make the appointment.

2 years ago

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Joan Newcastle, CA

Service was very prompt! The technician explained the part that was needed to fix the problem. He was here for about 45”

2 years ago

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Christine McIntosh Baton Rouge, LA

We paid for a tech to come to look at our oven. The parts were no longer available so we were offered only $388 to replace our stove/oven combo. We still haven’t gotten our money and it has been 3 weeks. Our oven was out so we couldn’t wait and had to buy it ourselves. To replace what we currently have cost us $1,200 (on sale)!

2 years ago

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Michael Lawrenceville, VA

One of the worst experiences I have had with this warranty company. Had an Vac issue, my 97 year old aunt living in a house heat not working. Choice was not able to get a technician for two weeks I had to get someone out there after two weeks pay out of pocket and now wait for Choice to reimburse me. On top of that I still have a plumbing claim going on a month now and Choice can’t seem to get anyone out there Still waiting on that. Not happy to have paid for the premium package 3 year plan. Will look elsewhere soon.

2 years ago Edited March 19, 2024

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Verified Customer

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Al

They've never fulfilled their warranty agreement. They've been hard to reach. They haven't replaced the appliances according to their guarantee, if appliance is needed to be replaced, was supposed to be of like type and quality. They haven't done that, they haven't done it in a timely manner. They've been extremely difficult to deal with. They have supposedly been taken off of the Nevada Secretary of State's lists of companies even acceptable to do business in the state of Nevada. And they continue doing business in the state of Nevada when they're not even registered.

2 years ago

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Donna Vaughan Hammond Goldsboro, NC

Numerous times choice was not able to find a service provider for me. For the septic I was told by company provided they would not do it as had not been paid by provider. When I needed electrical I was told they would not send someone out to see what the problem was I would need to find out the problem then IF you covered it they would send someone out. In summer when air conditioning was not working it took days to get and I finally paid someone myself

2 years ago

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Karla Harris Markham, IL

Choice Warranty will not replace an appliance like the one you have if they cannot repair it. They will only give you a low cash offer which they call in lieu of replacement . The customer has to take this cash offer only because Choice Warranty will not replace appliance with the same appliance. This is false advertising on their part which is why I will not renew my current warranty with them.

2 years ago Edited February 21, 2024

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Randy

You never know who will repair your appliances. Sometimes you get a company that has good technicians other times you get a company that doesn’t know what the hell they’re doing..

2 years ago

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James Dallas, TX

Dishonest & misleading. They sell you the idea that if an item can’t be repaired then it will be replaced NOT TRUE!!! They offer you a number that they can get it for, BUT you the customer don’t have access to that source which equates to 50% of replacement value Then not send the check Absolutely criminal Do yourself a favor use any company other than choice home warranty

2 years ago

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Pam Silvestre Alachua, FL

I have no issue with Tech! I have difficulty with getting claim assigned The operator doesn’t understand English and I have to repeat myself over and over. A fix my leaking shower took 3 days to complete because no one would assign the claim. Should have fixed it in a day! Terrible customer service in the claims department

2 years ago

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Sean Akron, OH

Filed a claim for refrigerator- easy Technician came out for repair- great Parts no longer made so Choice going to replace the entire unit- fantastic! They issue a gift card from Lowe’s to replace the unit that can take up to 30 days. Email from Lowe’s has not been sent. That was over one week ago and we are still without a refrigerator. Not easy with kids. - disappointed

2 years ago

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mike turley St. George, UT

My hot water heater failed. My contact with Choice Home Warrenty(CHW) was blocked by a call center representative in India. I waited 6 days (without hotwater in my home) for a servieman assigned by CHW to arrive , only to be told they couldn't get a serviceman out to my home and I could agree to get my own. I did and put the heater in myself only now to be told they would not cover any expense because the NEW installation was not done by a professional. I only asked the cost of the new heater to be considered, not my labor. Igive CHW a -0 rating and would NEVER recomend them

2 years ago

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James Nokomis, FL

Too much time with me going back and forth between CHW and the contractor. Wrong parts ordered. I felt like I had to be the general contractor and lawyer to get the HVAC problem resolved

2 years ago

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Fred Las Vegas, NV

I gave a low rating because I never heard back from home choice concerning my garage door opener key pad. The one the company removed had a secured lock feature. The one replaced did not. They said it would cost extra. I hope to hear back from Home Choice to give a higher rating.

2 years ago

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Elston Taylor Benton, IL

My claim is over 30 days old Elite Service visited my home and needed to get a part. I called three weeks , twice and have not heard from them after I gave them 85.00. Yesterday I spoke to customer service and the repair is scheduled for the 23rd of this month. This is my main floor toilet so I have to go upstairs to go. Unexcepable and I m Paying 68.00 per month which was not what I was told. I will be leaving your company to much monet and little service. Elston Tayor 4 year customer

2 years ago

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G Thomas Stone Dorchester, MA

6 weeks and they never got a plumber for me. When they sold me the policy, they told me they had plenty of great plumbers in my area. After 6 weeks I finally had to get my own. I joined this plan so I would not have to deal with getting plumbers and electricians on my own. I asked for my money back over a month ago. No check has arrived. Worst company I have felt with. Please publish this.

2 years ago

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thomas mack Baltimore, MD

Technician resolved dishwasher issue He showed procedure to reset if dishwasher malfunction again I’m very satisfied with his job

2 years ago

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Darnetta Houston, TX

I’m very satisfied with the results and the service. I was very pleased when they Contacted another person and made sure that the work was completed!

2 years ago

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Robin Rutherford South Charleston, WV

They wanted to replace $400 ceiling fans with $40 fans and they sent HVAC technician to replace whirlpool motor and instead of admitting that they sent wrong person they said bathtubs are not included in replacement. The tub is fine. Just the jets will not work even though they turn on.

2 years ago

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Deborah Ivery

First, I have not received the check I was promised to settle this claim. Claim is still open as far as I’m concerned. 2nd, I did gain a better understanding of my contract & found a department I can communicate w/in the future. That is why I elevated the rating to a two stars

2 years ago

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