Choice Home Warranty Reviews
9.4
Overall Score
Review Source
Linda Ingalls
I have used Choice Home Warranty twice in the past 2 months. Once for my dishwasher that died after 20 years, and once because my AC was not cooling.
as to the dishwasher - I had to wait a while to get someone to come check the old machine out (a week) but they wee great when they got here. They determined it needed to be replaced since they could not get parts to repair it due to the age. CHW agreed to send me a check so that I could replace it. It took 3 to 4 weeks to get the money and they did not provide nearly enough to replace it, but it was 20 years old.
As to the AC claim, I called them and they had one of their certified technicians come out about 5 days later. He had it fixed in no time at all!!!! The only complaint about the AC claim was the length of time to get someone to come out to fix it. But they are getting tech's that work for other companies so they have other jobs to do already and cannot just drop what they are doing to gt your machine fixed.
If you have proper expectations when you get a home warranty, you can see that they did a very good job at taking care of my claims!!!! I would give them 4 stars. everyone has room for improvement and it would have been nice to have gotten the AC working sooner than 5 days out. Thank you for your assistance!!!!
1 year ago
Wanda Rhodes
I called choice home warranty my refrigerator was leaking water from under it and it had been doing it for 2 or 3 days and it wasn't a lot but I was worried about what it was and I finally called choice home warranty they said that they would be coming out and it came out the next day very punctual call me before they came very nice young man Cain named Brandon he came in looked at the refrigerator found the problem no sooner they looked at it I was so satisfied and my stress level went come down. Thank you Brandon!
1 year ago
Jack Beldon
I like Choice Home Warranty because it offers a practical solution for home repairs and provides affordable, friendly service. They are accommodating to your needs. My home is fairly new, so I was thoroughly informed about what all the services entail. I appreciated how professional, friendly, and thoroughly informed regarding the service. I would recommend this company to anyone.
1 week ago
1 year ago
Review Source
Deborah Terry
Excellent service for our plumbing THE knowledgeable tech arrived on Memorial day.He still continues to work on this unexpected skilfully.. our other claim for the refrigerator is no completed.However they had to rush the parts I have had this plan since November.I never had to file a claim.I am very satisfied with Kent working on our project. Exyremely skillful and caring.Ty.i will give another update when both jobs are done
THAN YOU CHOICE
1 year ago
Review Source
Jeffrey Adler
I have used my warranty several times. It is very useful and worth the price. My most recent claim was when my air conditioner broke down. It is not able to be repaired anymore and requires replacement which has been approved by Choice. Can’t tell you much about the replacement product or the quality of the replacement, process of getting it replaced because the job has not taken place yet. I know I will have to come out of pocket some but not as much as buying a whole new unit myself. It is annoying that they ask me to give a review before any service has been completed. The technician they sent out to look at it verified it wasn’t able to be repaired and seemed very good and knowledgeable. That’s all I know so far.
1 year ago
Review Source
Neil Denker
We have continually had great experience with Choice Home Warranty. We super happy we switched from a previous company.
Our rep - Tamara - is an absolute doll to deal with. Exceptional.
We just renewed, and Leo was wonderful. He had some excellent recommendations as to how to structure a new policy to be the most efficient and cost effective for us. We greatly appreciated his input.
1 year ago
Review Source
Angela Cipriano
1 year ago
Elizabeth LaFebre
I called to get a quote for my home warranty and spoke to Joe. He asked about my house size and what I was looking for, how long I wanted coverage, how I wanted to
pay, ( monthly vs yearly) what my budget was etc just to see what my needs were. Joe is very knowledgeable and was able to assist me in a plan for the best coverage at a price
that fits my budget. This was a excellent experience.
1 year ago
Review Source
Andrew Berkson
CHW has been easy to work with and has almost consistently addressed our problems with the exception of some sprinkler/irrigation issues. We have been happy with the contractors they have sent to perform repairs. CHW has been very responsive when we contacted them for repairs. We are happy with CHW and much happier than we were with one of their competitors.
1 year ago
Review Source
Jenifer Abreu
I recently had an issue with my washer/dryer unit and filed a claim with Choice. Everything was quick and easy on the website. I was able to change my appointment time with the assigned tech easily and, since the repair would have been too expensive, they offered to replace the whole unit. I'm very happy with Choice Home Warranty, it's pretty inexpensive for the peace of mind they offer.
1 year ago
Review Source
Carlos Ayala
Dryer has failed, broken heating element/wire almost every year. Yes, it would get fixed. Switched to Choice, now I can add to why it is best rated. Never had any service call, completely taken apart, with multiple tests. Thermostat and a faulty wiring was found. both were replaced along with a new heating element! Also fixed the door latches that at times popped open. Seems like new again!
1 year ago
Anthony Davis
After 4 years with AHS, I realized that I did not have coverage for my appliances. I contacted Choice Home Warranty and not only did they give me a price less than AHS, they lowered my service fee charge and my appliances are now covered, no question asked. The representative was great and I could finally understand the person on the other end of the line.
1 year ago
Review Source
Chris Mushall
Have had a washing machine motor, a dryer belt break, dishwasher, pump and impeller issues, and the garage door all in 2 gears! The service charge you come out and diagnose the issue (s) cost me $75. The warranty covered everything after that. I never saw any bills. All parts and labor were covered. Well worth it to me as that was about $9,500 in repairs. I mean it is your own risk assessment. How old is your stuff, when was it built and what can you afford. Nybexpierence was great and obviously I'm keeping it!
1 year ago
Josephine Scalfani
I've had a very positive experience with customer service. They respond quickly and are always professional and knowledgeable. Recently, I used my warranty for a dryer issue, and the technician fixed it almost immediately. I also scheduled a plumbing appointment effortlessly. Overall, I’ve never had any problems and appreciate their prompt assistance!
1 year ago Edited March 6, 2025
Lance Ahulau
First time use this service since I became a member. So far awesome service. Had an issue with my Maytag dryer Choice warranty contacted Honolulu appliance repair company. The service that I received from them was remarkable the service tech was very knowledgeable about what needed to be done to fix my dryer. I would definitely let friends and family know about my experience.
1 year ago
Debby
I deal with LOTS of HomeWarranty Companies as a Real Estate Agent and Choice Home Warranty is by far the best I ever deal with! I always go through Tracy Pryor for the best customer service and better deals than just going on line. I would warn most home owners to COMPARE THE MAXIMUM AMOUNT FOR HEAT AND AIR SYSTEMS!! Choice allows higher amounts than almost all!!!! I am also a landlord and have Choice Home Warranties on not only my own home but my rental properties as well.
1 year ago
jack silver
I was never a believer in home warrenties. When the home warrenty that came with my previous house expired i bought a new warrenty with Choice. The bottom line is that when we sold that house and bought our current home part of the deal was the the seller purchase a home warrenty for us from Choice Home Warrenty. That kind of sums up the essence of my recommendation. However, since buying our house i have used Choice on several matters and their response; service and follow up has been incredible, and one of the claims was somewhat significant. Not a problem at all.
1 year ago
Rosina
Well they came to look at my air conditioner, which they said , was in perfect condition. I keep it clean they said, my maintenance on it is kept up with the filters. I just don’t seem to understand the thermostat so he explained to me .About when I use my heat and my air correctly.So I was very satisfied and he was a fine gentleman. But I am sorry I don’t remember his name. Maybe you can look who serviced my house.
1 year ago
Review Source
Rene
Choice Home Warranty is much better than all other home warranty companies! I have had them for the past year and the support has been incredible. I switched from Select Home Warranty which was horrible!! Choice has been very supportive and did not have any hidden fine print in their contract to deceive there customers about what to expect for coverage!
1 year ago
Review Source
Janet Marquis
I just had to have a new water heater installed after 3 repair visits. The claim was submitted, the appointment scheduled, technician mae the visit, decided it was in need of replacement, put the report into Choice, I got an email from Choice with my estimate which I approved, choice ordered the parts the technician would need and by 5:30 pm-SAME DAY- I had a new water heater installed! That’s service! Thank you Chiice and thank you to a great technician on the local team!
1 year ago
Review Source
Edna Droegemeyer
November 18,2024
Choice Home Warranty gives excellent, speedy and immediate service.
Today, Mr. Rafael A. from One Source Plumbing came earlier than expected and expertly replaced my broken garbage disposal from 1/3 to 1/2 horsepower unit.
Thank you so much for your most reliable and assurance of service delivery.
I was not mistaken to buy your plan till 2028 and even bought another plan for my extended family in another different residence, also till 2028.
I alsoplan to renew my plan after 2028.
Thank you.
Edna D.
1 year ago
Barbara
Overall, I think it’s good. But there can be some improvements because I’m still waiting for my check from Lowe’s so I can go buy a new stove and it takes 30 days to receive that. I would give it 3 1/2 stars because of the problems I have with the stove. But that’s OK I’ll wait. I also didn’t know until I asked that it would be a Lowe’s email, not a Choice warranty email to get my Lowe’s card to buy another stove. So I need to be sure and check my spam which I think would be good to let your Customer Service rep. Tell the customer to check their spam if you have any questions you can call me
2 years ago
Chandler Masters
Summer is definitely here. My main floor air quit cooling during the night of 6/29. I came home from work at 11:00am and it was 83 inside.
I put in a claim at 12:14pm and made plans with the wife to move to a different part of the house until the air was fixed.
AT 1:16pm I received a call from the Technician and I was back cooling by 3:00pm!!!👍
2 years ago
Review Source
Denise C.
I haven’t had to opportunity to use my home warranty yet, I had been shopping and asking a ton of questions. Milan was extremely knowledgeable and her patience while I drilled her with questions was commendable. I have already referred 2 friends that were looking for home warranties to her. So far I am pleased with my decision to purchase with Choice.
2 years ago
Review Source
C Schomer
We have had two claims and both excellent. The first took a little time to connect because of a weekend; however, the second call we had an appointment scheduled by the second day. Communication via email was excellent; provider arrived within stated window and completed the repair completely. Personal and professional. I was skeptical about accepting whoever they sent, but in both situations we were well pleased. In both cases the $65 fee was very reasonable for the service call and all other costs were covered. We are very pleased with this warranty.
2 years ago
Review Source
Kent
There is little feedback by the Service Repair person. I had to make several attempts to contact him via text and phone calls before he gave me an update. The equipment is a Hybrid Water Heater system and the system have been working as an electric water heater.
The blower mechanism needs to be replace and the part has been on order for close to three weeks.
The repair person mentioned that in his experience that the electric portion of the water heater normally breaks down about a year after the blower breaks. He claimed that he recommend to replace the entire unit but Choice Home Warranty only approved the replacement of the blower. So I forsee that the system will break, I will have to file another claim (time), will have to pay another $100 (deductible) and wait a long time before the unit is replaced.
Not the best results thus far. But I must way that Choice Home Warranty does respond quickly not like my previous home warranty provider.
Choice Home Warranty should implement a follow up system to monitor claims and follow up with the provider instead of having the customer follow up.
Kent
2 years ago
Review Source
Christine Sparks
Rules, options, and process is upfront. There is follow-through and they pay/reimburse within six weeks.
The problem is the length of time to get something fixed. We live in a rural area with few known repair techs, and even fewer service companies who will jump through the home warranty hoops.
You (the homeowner) will have to submit the service quote online with the tech standing beside you. (The techs don't have time to do this, but you will not be reimbursed for that $1800 water heater replacement that you promised the tech you would pay out of pocket!)
Each household item has its own reimbursement value, so don't be surprised if it's lower than today's actual cost.
Other than a long process, and having to do the electronic claims work yourself, it works.
2 years ago
Dixie
The Technician that came to check out my furnace was very professional, efficient, knowledgeable, friendly, informative as he did his job so I knew what was wrong, and very clean in his work, he gathered up all the paper that had been laid down to keep the carpet clean. I was very pleased with this service. Choice Home Warranty has Triple AAA Service.
2 years ago
Sonia Melendez
I couldn’t believe how fast they came to service me when needed. And not to mention the same day at that. That was phenomenal of them to come out the same day I called. Now that’s unheard of. I had another company that would take your call and say that they would come out the next day or 2 days later. Which I thought was Ludacris. You want service the day you call if anything. Choice warranty is the best by far. That’s why I chose them. Thank you for the fastest service ever. Thank you Sonia
2 years ago
Review Source
JEFFERY CHAVIS
Refrigerator Repair
Placing my claim was easy over the phone. The appointment was scheduled, and the tech arrived early. He took his time to identify the issue and kept me informed during his troubleshooting. He ordered the required part to tix the freezer and scheduled a return appointment.
The repair technician was great, polite, and cleaned up behind himself. I would highly recommend him.
2 years ago
Review Source
James Volheim
I,ve been a customer for over three years. I have been pleased with the service. I live in western Kentucky and sometimes it’s hard to get someone to come out fast, buys that would be the same without a service contract. People do things at their own pace.
It is very easy to put in a claim online and easy to track the repair appointments. I will continue with Choice Home Warranty because they have always met my needs.
2 years ago
Review Source
Jeff Davis
I don't understand why that a company out of Tampa which is across the bay was dispatched to Largo however they were very good in communicating with me and they arrived on time as promised. I was at work and had my neighbors at the house and the repairman would not tell me anything over the phone as far as what was wrong or what he did he did not leave a detailed bill. Other than that the refrigerator is working he did not leave a mess everything was fine. He was at the house less than 30 minutes I believe
2 years ago
Rosario Rosilez
I put in a claim on a Sunday morning while washing dishes notice water dripping thru garbage disposal, made a claim online an within the hour a plumbing company called to arrange a service call on Monday morning, We had Doctor appointment on Monday and Tuesday so plumber came an replace disposal on Wednesday, great and quick job. Thanks Choice Home Warranty.
2 years ago Edited April 10, 2024
Katherine Dauterman
Alvin was pleasant and professional. He verified the information I had read on line so that I could be certain that items on previous warranty with different company were covered. My home warranty with Choice will be in effect the day my old Warrenty expires,
After an extremely frustrating conversation with old warranty company it was so nice to speak with someone who had the experience and the knowledge to act so professionally. As a retired customer service manager, I would hire him in a heartbeat. Thanks.!
2 years ago
Yes NY
I was very hesitant to go with another warranty company. I’ve had the worst experience with all others well, I had to use it for the first time yesterday and it was a very good experience. I will always request this technician. He was very professional and very efficient. I’m hoping moving forward I have the same Experience with all my repairs I have two houses with them
2 years ago
Review Source
William Wolff Mesa, AZ
I only have one big problem with Choice HW, we had a Microwave oven fail and the repair cost was too high for the age of the product. so a payment was offered to replace the unit. but it had to be at Lowes with a credit code from CHW to cover some of the cost: good so far, BUT it took over 3 weeks to get the credit code to Lowes, then to get a matching (my other appliances ) unit I had to wait another 15 to 18 days to get the unit to the store, then wait for installation. We were without a critical appliance from 12/25/23 until the final installation
on 2/16/24. That's about 50 days. now the only thing CHW controls in this process is getting the credit to Lowes and getting them to move to your customer in a much more timely manner.
2 years ago
Review Source
Danny Hill Florence, KY
Talked to Maurice regarding a Total Choice Plan. He answered all my questions and made suggestions that ultimately saved me a lot. He covered all possible discounts and even asked if I was a veteran which saved me more money and extended my policy for several months free. He was knowledgeable and personable. No pressure - just good suggestions.
2 years ago
Review Source
Saundra DeGeneste Durham, NC
Selecting CHOICE Home Warranty was the best decision I've made when buying my house 2 years ago. I filed my first claim last week. Within a few days I received ab email confirming the date and time a technician was coming. The young man from LIVE Electronics arrived when scheduled. He was very nice and knowledgeable. He did not find anything major wrong, but suggested I replace the gasket, which he has ordered. He also told me if it leaks again , to try and determine whether it's leaking from the sides or bottom.
2 years ago
Review Source
Keith LaRose Cantonment, FL
It took a bit to get to the resolution department with each call however once in that department the staff was very pleasant and helpful to satisfy my needs. I highly rate and thank the 3 Resolution Specialist that assisted me..
The only complaint is that the Customer Service staff is very hard to understand and over talks when I was trying to explain my situation.
2 years ago
Review Source
Milrose Nacpil Chula Vista, CA
Choice Home Warranty always responds promptly to our claims. They provide timely updates either through phone call, email and text messages. They have skilled and reliable technicians. Our recent claim was a leak in our kitchen sink and Luis from 1st Response Plumbing & Flood Damage came and diagnosed, ordered the parts and fixed our sink. We are very pleased with his work. We highly recommend Choice Home Warranty and Luis for their Excellent Customer Service.
2 years ago
Review Source
Michelle Thompson Bumpass, VA
The tech was prompt, courteous, respectful, and polite. The tech walked in, I told him what the problem was, and he entered the room where the dryer was and performed his observation. He took about 20 minutes, and he explained the problem. He said he had to make a phone call for approval. He explained which part he needs to finish the job. After another 20 minutes, he came back in with the part and proceed to complete the job. Within another 20 to 30 minutes the job was done.
2 years ago
Clarence Dandridge Oklahoma City, OK
I liked when Mr Henry O, came to my home that he was on time and ready to go to work. Henry requested information about the issue that I was facing. I gave him all of the information that he had requested to possibly get the job done. Henry was very knowledgeable and took the time to explain what needed to be done. He ordered the part, came back to home on February 5, 2024; completed the job and told me that there would not be a charge , because of me being a home Choice Warranty. Mr O made my day. I will tell friends and family about Best-Choice Mechanical and Mr Henry O.
2 years ago
Review Source
Brandi Steinberg Roswell, GA
Quick response, great group of businesses they partner with for repairs. We had Drum with NIB Doors come out, and he was very personable and experienced. He replaced the spring on our garage door quickly and he checked other features of our door to make sure everything else was working properly.
We don't have a way to make our garage light stay on so my husband stood in front of the sensor while Drum worked, and Drum talked him through all of the steps. We appreciate him educating us while he was here.
2 years ago
Review Source
Shane McLaughlin Millbrook, AL
Easy to make a claim and quick response to set up technician visit. Technician was prompt and curteous and quickly diagnosed the problem. He also determined that the faulty compressor on the LG refrigerator is covered by the manufacturers warranty. He ordered the parts before he left my house and scheduled an installation appointment.
Thanks for the service. I have heard so many horror stories about home warranties but this experience has changed my mind.
Thanks again
2 years ago
Review Source
Brian Johnson Albuquerque, NM
2 years ago Edited January 26, 2024
Yvette Mullies Orlando, FL
Choice is easy to submit a claim and quick to respond. I had a technician come to my house within 2 days to fix the problem. I’ve had another home warranty service prior to choice and they would never send anyone out. I ended up calling on my own and then they wouldn’t cover services. Choice is the best that I have experienced. My friend also has Choice as well and raved about them as well. Thank you!
2 years ago Edited February 20, 2024
Review Source
Skip Lazlo Boiling Springs, SC
Your customer service rep Luke did a fantastic job. He was polite. Professional answered all of my questions in a timely and efficient manner, and it was a pleasure to talk with him. He explained your warranty program, thoroughly and concisely, and based on the information I was given by him today your plan is better than the one I’m on, so I decided to switch and give, your company my business. Looking forward to a long relationship with your company and based on what I was told today by him it’s a good quality plan at a reasonable price. Thank you for your time.
2 years ago
Review Source
ANTHONY BOCCIA Port Washington, NY
Company is responsive to fixing my problems on a timely basis with qualified technicians, They also will allow your own technician to fix the problem if they have no one available. In addition if they cannot fix a problem, Choice will replace the appliance for free at a fairly reasonable replacement cost. They have replaced for me a dryer, microwave, and central AC unit as well as completely redone my kitchen sink plumbing.
2 years ago
adamgroup@bellsouth.net Acworth, GA
Choice Home Warranty is the BEST in CLASS for a home warranty. The reasons are many but the short list is
1. So easy to start a claim
2. Professionalism, to let you know the claim has been submitted and your claim number
3. Tells you when and who your technician will be
4. Technician then calls you and leaves a message
5. The technician calls and text you when the service will be completed.
Overall BEST IN CLASS!
2 years ago
Review Source
Joyce Finke Conroe, TX
The first plumber was taken off the job and the job was reassigned. It was assigned to two low rated plumbers. I objected to those plumbers. It was than assigned to another plumber. He arrived on time and did a great job.
There was a mixup with the original service request. Someone that I talked to did't understand what was the problem, She put in that it was a clogged drain. The problem was a hole in a pipe under my kitchen sink and a leaking faucet, The hole was repaired, but nothing was done about the faucet. It is still leaking under the sink.
I'm not sure what I need to do. I don't feel that I should have to pay for another service call. The plumber agreeded that there needed to be a new faucet, but he didn't have that on the claim. I tried to get the correct problem on the job, but couldn't get anyone to help me. It was still listed as a clogged drain.
I do need to a new faucet, but don't know who I need to contact. I can't put anything back under the sink, until this leak if fixed.
2 years ago
