Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Randy McKee Munford, TN

Can't get a "clear english speaking" customer service rep for one thing! Also, I had a repair done on my dryer and it quit working with the same issue 31 days later and the pakistani guy named "eric"(?) Ha!, said it was beyond the 30 days and I would have to pay another service charge! I WILL NOT renew this contract and I don't care how many free months you offer!!!!!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2021

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gail glass Dripping Springs, TX

I have been working with CHW for two months to get my dryer repaired. There have been two technicians out and they both gave the same diagnosis. The required parts to repair it have been discontinued but the manufacturer. CHW refuses to resolve this matter.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2021

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Cindy Walker Fort Wayne, IN

We have used Choice several times & just renewed our contract. Overall we have been satisfied. Response times seem to have improved.

4 years ago Edited January 10, 2024

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Robert Wesley Browne Bonaire, GA

Several calls for repairs, quick response and speedy repairs. a=VERY Satisfied. Member for 3 years, best insurance I ever purchased.

4 years ago

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David Switzer Severna Park, MD

Customer support is great because of the rapid response. I had a plumbing leak and they sent a plumber that was not very qualified, so I'm gonna have to review the work.

4 years ago

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Michelle Smith Columbus, OH

Choice Home Warranty really came through for me. I was able to have my refrigerator, and my clothes dryer fixed in a timely manner.

4 years ago

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Linda Salutric Hampshire, IL

Very quick response, good local professionals, and you know your co-pay up front so no worries about what things might cost

4 years ago

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Denise Tubangui

Horrible, cannot reach by phone, have to use internet. They hardly pay anything. I had the for 3 years + and refuse to renew. The last contractor I had out I had to pay because Choice refused. I even had to make an appointment on line to talk to an adjuster and then they didn‚Äôt call so here I went again to go on line and schedule another appointment. They are rude. Do not subscribe with choice.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly. We regret losing you as a customer.

Sep. 15th, 2021

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Michele Mall Catawba, NC

Customer care was excellent. Service person excellent. But really didn't need to file a claim because my problem wasn't covered.

4 years ago

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Melda Jonesboro, GA

Denied 1st claim unjustifiably. 3rd claim, technician appeared to be incompetent. Didn’t respond to client’s phone calls. Didn’t respond to CHW authorization to complete repairs.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Verified Customer

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Sam C Peters West Palm Beach, FL

2 Choice covered appliances failed within 3 weeks and both repaired/replaced by Choice Warranty with no hassle or extensions delays

4 years ago

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James C Thomas Eva, AL

They were very prompt in responding to my request for service. I received a call from the service provider the same day.

4 years ago

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Brenda

They got a technician out right away and I appreciate that

4 years ago Edited January 10, 2024

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Betty Gercken Jacksonville, FL

I can't find the right words....prompt, helpful from first phone call to end of project. Very nice service people...very satisfied

4 years ago

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Hugh Kessler Lincoln Park, MI

I've been waiting for about a month to get an electrician to come out. They say they don't have one, but to use the option to hire my own. I'm just worried if I do I may not get it paid in full minus my deductible.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Wednesday September 15th, 2021.

Sep. 15th, 2021

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Josh Delmonico Alexandria, VA

They are sometimes difficult to get to approve repairs and replacement payment is low compared to the replacement cost. Overall they are more concerned with paying less out than taking care of their customers.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Verified Customer

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Suzanne M Schwartz

I appreciate the technicians that Choice Home Warranty connects me to but getting through to Choice Home Warranty is difficult and getting called back is almost impossible.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

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Susan Horton Mansfield, TX

If an appliance fails and can no longer be repaired, Choice gives a ridiculously low amount towards the purchase of a replacement. Other home warranties I’ve had purchase a unit with similar features of yours AND install it. Choice didn’t even install my new microwave.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Samantha Strasburg, CO

The warranty seems like a good plan, but we have submitted 3 requests for service and so far only one has been successfully completed as schedule. We have had 2 cancelled the day of the appt because it turns out the technicians don't work on the brand of equipment.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Verified Customer

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Maia Collington Myrtle Beach, SC

I was given an appointment with a professional to address my issue in a short amount of time and they worked with my availability.

4 years ago

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Paul Glenn Seabrook, TX

Choice makes it very easy to file a claim and the are very fast in processing it and finding a local pro to take car of the issue.

4 years ago

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Scott Honolulu, HI

Their procedure of having to approve any repairs before the repair does not work in Hawaii. Six hour time difference does not work as the office is closed before the technician can request the repair. For a rental property we cannot wait two or three days after already waiting for an appointment with the technician.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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Verified Customer

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Jane Hedge Las Vegas, NV

We've used them a few times and never had to wait long for service. The companies they sent out were very professional and courteous.

4 years ago

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Jay Jilot Reno, NV

They take a long time to service requests. Seem to have enough clauses in their agreement to get out of fixing the items. They make money in cancellation fees from their customers. It's next to impossible to get anyone to call you back. Customer service has definitely been trained to deny customer as much as possible. I HIGHLY discourage people to even consider Choice Home Warranty.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 14th, 2021

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Verified Customer

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Jim Marshall Oklahoma City, OK

We had a problem with our air conditioner. They had a serviceman out quickly and he was able to fix the problem for the minimum fee.

4 years ago

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problems. Rice Daytona Beach, FL

I have used my warranty twice now and so glad I have Choice Warranty. They were efficient and felt comfortable knowing they would fix my problems.

4 years ago

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Verified Customer

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Pam El Paso, TX

They scheduled a service man in less than 24 hours after I placed claim. Serviceman was prompt, knowledgeable and verynpolte.

4 years ago

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S. Gage Scottsdale, AZ

Both claims were handled courteously and efficiently. The service company representatives were timely, courteous and efficient.

4 years ago

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Alan Mazzoni Baltimore, MD

Because after a technician came to our home explaining to Choice Home the exact nature of the problem, the Choice home representative told the technician and myself that they would cover the whole cost of the repair. It was confirmed! Then Choice Home went back on their word and said they would only cover the labor cost of the technician. I lost all respect for them doing that and will not recommend them to anyone unless they cover the whole cost after confirming it. Very unprofessional to go back on their word and change their minds. Unacceptable!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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Verified Customer

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LaMonica Jackson Stafford, VA

Choice is difficult to work with and takes too long to fix issues. Unless a part had to be ordered American Home Shield was much quicker at responding to and solving problems. Customer service also isn't what I expect. Choice seems more likely to deny claims. I am not really happy and the contractors sent out aren't very professional.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Verified Customer

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Cameisha S Stewart Spring, TX

The contractors are great. The response time claims is awesome. I've had several claims denied and poorly explained so not sure I want to renew.

4 years ago

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Michele Midlothian, VA

I called them about my garbage disposal. They sent someone out who installed wrong. I had to pay for them to come back and fix it. I don't think they have good communication with their customer service.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Verified Customer

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Jake Rockwall, TX

The subcontractors are not following through. We needed to gix the refrigerator, but the person that Choice sent out to fix the freezer needed to order a part. That was over two months ago and he never returned to replace that part, so my refrigerator and ice maker still broken. The individuals that they send don't return when they say they will.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 14th, 2021

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Verified Customer

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Troy Tyler, TX

Claims are easy to process. It is very easy to get a hold of them. You can do it online and the next day a contactor is here.

4 years ago

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Linda Las Vegas, NV

Good service. I had a leaking sink and garbage disposal and they fixed it very quickly and replaced the garbage disposal. It was no hassle.

4 years ago

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Anonymous Pompano Beach, FL

Customer support was pretty prompt, efficient, and professional. I had a dishwasher problem, I needed a new circuit box and they were very professional.

4 years ago

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Verified Customer

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Christopher And Letticia Fort Worth, TX

My first time using it was for the trash disposal. I was satisfied. It was very positive. The service was good. The price is reasonable.

4 years ago

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Agnes Apollo Beach, FL

The technician was very friendly. He knew how to fix the problem before it happened. They are the best home warranty I have had.

4 years ago

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Andrea Crowley, TX

Choice Home Warranty has really good customer service. They come through. They are very reliable. They corrected my problems.

4 years ago

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Josh Saltillo, MS

Customer service is very prompt to respond. I used it a couple of weeks ago for my dryer and air conditioning and they came out right away.

4 years ago

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Rashida Little Elm, TX

Everybody was eager to assist me. It is not an issue talking to a representative. Initially one of my claims was denied but I called back a few times to get it resolved.

4 years ago

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Denise Stevensville, MI

They were professional, they were quick and they got it done three days after I requested it, and then it was over with.

4 years ago

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Robert Ocean Springs, MS

Choice has been disappointing. I used them over couple of years, maybe three times, and only once has it been satisfactory. I used my warranty because my air conditioner went out, I called Choice Home Warranty and they sent technician out and they refused to pay anything saying that the unit was too old for them to cover. The last customer support agent was good, but in the past they have been dissapointing.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 8th, 2021

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Verified Customer

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Samuel Las Vegas, NV

Response was good and the service techs were good. My microwave quit and they were quick to respond with the service call.

4 years ago

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Inez Towns Columbus, OH

This was the 1rst time I had to use my Choice services, but I had no issues, and everything was done in a timely manner, and fixed the issue.

4 years ago

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Ricky Kindley Houston, TX

It's not their fault a supplier does not have parts available to service our dishwasher but you would think after 2 months with an open ticket someone would reach out to look at alternative solutions

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Verified Customer

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Antonia G Wilfred Bear, DE

They are always there when you call them. Always have professional people sent to your home and the work for me has always been great.

4 years ago

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Frank Lee Jr Hocker Cleveland, OH

I recently had a claim and they refused to honor my contract. I set up a date for a review and the guy never called. I had to call over and over again and my issue was never taken care of

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Sep. 2nd, 2021

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Verified Customer

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Herb Bellevue, NE

One phone call. Then two emails to me about where my claim was. Next day service man is here. Excellent service all around.

4 years ago

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Otis smith Columbia, SC

Terrible customer service, terrible case management, terrible contractors… Sears changed install parts date three times… last time didn’t even show up and then said they had come and weren’t home…sent plumber to fix toilets and had to come twice to fix and still didn’t fix… we took apart and fixed it ourselves… canceling contract and going to American home warranty… probably no better but I am fed up with choice… just the worst

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

Choice Home Warranty Reviews