Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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N Cook Jacksonville, NC

My A/C went out and I was given the reimbursement option to have it looked at quickly. I called the company that does my routine maintenance and it was fixed by noon the next day. Reimbursement option was quick and settled right then. Now, I just have to wait for a check to arrive in the mail soon.

4 years ago

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Steve Gendler Phoenix, AZ

I like the fact that I can file a claim 24/7 and get a timely response, including the name, appointment time, and contact information for the service person coming out. The service call cost is pre-set, and when they can't fix it, they replace it exactly as promised.

4 years ago Edited January 10, 2024

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Marina Campbell Nashville, TN

I have used Choice several times since I purchased my plan three years ago. I have always had a pleasant experience with their customer service personnel and all the companies they've sent out to do the claim, have been professional, efficient and nice to work with.

4 years ago

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Herb Pomona, NY

The original plumbers that were to come to my home had a 5 hour window: I waited for 5 hours-they never showed up and did not call. How were they chosen? When I called CHW to advise them they were very attentive and got me an exceptional repair crew who were very professional, and knew their stuff. I gave 4 stars because the original crew should have been vetted better.

4 years ago

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dlaurie Philadelphia, PA

I'm so impressed with how no long time to get response . I applied immediately. Rates are great & customer service s are excellent. Other companies , just to apply had wait time of 1hour or more using their 24hr emergency #. Good thing I had no emergency! Chose you guys after doing research. Great job folks!!!!!

4 years ago

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Daisy P Edwards Richmond Hill, GA

My experience was ok. I didn't get my appliance repaired completely because it was said that the previous contractor made a blunder and they refused to fix my appliance. The contractor was fine except that he opened a part of my wall and did not leave it the way he found it. Since he didn't repair my shower at least he could have put my sheet rock wall back like he found it. I pray my future dealings will be better. Thank you and may God bless you.

4 years ago

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Lee Forbes Savannah, GA

My dishwasher was recently checked out and found to be too expensive to repair with an electrical problem. I was offered $178.00 to replace it. The very least costly Whirlpool dishwasher, with none of the special features as mine Is over $500. On sale. I seem to have no option but to accept the amount offered by Choice Home. This is our first claim.

4 years ago

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Daria K Rhodes Pensacola, FL

I have already filled out one of these reviews and sent it to you. I don't know how much more I can say. The technician was very helpful and friendly. He ran some tests and found the circuit breakers needed to be replaced. He replaced them.

4 years ago

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Matthew Ryan Leesburg, VA

The repair was too costly , so they decided to replace the over the counter microwave. They covered most of the cost , but not the installation ( which is outlined in the agreement, so no foul there). Our case manager, Cheryl H, was delightful to work with.

4 years ago

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Victor Harris Park Forest, IL

The technician came earlier than expected and was polite. He fixed my clogged sink in my bathroom and showed me what clogged it up and offered pointers to avoid clogs. The thing I liked most was he cleaned up behind his ,something your plummers usually dont do.

4 years ago

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JoeV Inverness, FL

So far I'm very satisfied with the services proveided by CHW and its contractors. This company has lived up to its promises, and so far they have not disappointed me. Would I recommend this company to my family or friends? Yes without reservations! JoeV

4 years ago

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robell15 Lawrence, KS

I was able to speak to Todd S today regarding a home warranty policy that would work for me and he was extremely helpful. I obviously haven't used this service yet but am feeling great about the protection it will provide. Todd is to be complimented for his thoroughness!

4 years ago

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Kristi Vinson Kennesaw, GA

I can't speak to the overall rating of our Choice Home Warranty since we just purchased & haven't used the service yet. In terms of the warranty itself, the price seemed in line w/ other quotes in the area for the same range of repair/replacement coverage. We are happy about the peace of mind your home warranty offers should we ever need a repair or replacement. With regard to the sales call, Gary called us very promptly once I submitted online information. Gary was professional, knowledgeable & personable. On one hand, we appreciated the extended offers for longer terms w/ discounted rates. On the other hand it seemed a bit predatory once we declined & stated our comfort level was trying you out for the 1st term before tying up funds on an extended service agreement before we even had occasion to use your service. The continued offers felt akin to car sales, or time shares. All in all I would definitely give Gary an "A" for effort! We were just not prepared to spend additional funds in these volatile times, even though we recognize we were being offered long range cost savings.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Aug. 25th, 2020

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Lois Miller Phoenix, AZ

Our A/C went out during 116 degree temps outside, on a Friday night. We had a technician come out at 7 AM Sunday morning, who fixed it immediately. At this time of year, getting someone to fix A/C without waiting days, isn't easy.

4 years ago

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Linda Chirwa Huntsville, AL

I like the quick response time CHW takes to assign a technician to process the Claim. The technicians I have need assigned in the past have been excellent and professional. Customer service representatives have also been very helpful. To date I have not experienced any problems with Choice Home Warranty.

4 years ago

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Terry Domino Slidell, LA

The service technician was very Professional and knowledgeable about the job. He provided me with information concerning the problem with my HVAC system and he was very polite. Thank you for your expertise and timeliness in diagnosing my unit!

4 years ago

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Mark E Hackensack, NJ

I've been very please with the services from CHW. Recently i had an issue with a washing machine, that the team determined was more cost effective to be replaced. While I have not yet received the check, the process was easy as they assigned a rep to handle the issue. Other times when I've required service, either plumbing or appliance repair, they were able to get a tech here within 2 days. The online process for a claim is fairly simple and they follow up with both an email and voicemail on who the tech is and when the appt is scheduled. So far so good.

4 years ago

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William Tigue Mentor, OH

So far it has been great. Called late Monday afternoon with an A/C problem. Said a tech would contact me within 24 hrs. He called in the early evening said he would be here between 9 and 11 AM. He showed at 9:15AM. Now just waiting for Choice approval. So far very satisified. Bill Tigue

4 years ago

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STANLEY BURKLE Grovetown, GA

I PHONED IN MY DIFFICULTY WITH MY AIR CONDITIONING YESTERDAY. THAT PHONE INTERACTION WENT VERY WELL. I DID NOT EXPECT ANY RESULTS THEN BECAUSE IT WAS JULY 4TH. MY CLAIM NUMBER IS 125337908. I WAS HOPING TO HEAR SOME POSITIVE RESULTS TODAY HOWEVER. I LIVE IN GA AND IT IS HOT-ESPECIALLY WITH NO AIR CONDITIONING. PLEASE ADVISE STAN BURKLE (JILL PRATT)

4 years ago Edited January 10, 2024

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Berta Oviedo Carrollton, TX

Our experience with the technicians that are sent by Choice Warranty have always been pleasant, especially this last one. They were both polite, they introduced themselves by name and company name. I found that to be very reassuring!

4 years ago

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Brenda Varney Canton, GA

I was concerned when my Dacor oven stopped working and Choice couldn’t immediately locate a technician I was pleased they authorized me to find a certified Dacor tech who came to my house and repaired my oven on a Friday evening. Reimbursement process seems simple - waiting for my my check. But super pleased with the speed and efficiency.

4 years ago

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Ira Carmack Sugar Land, TX

Jesse L explained the warranty program in great detail, answered all my questions and did a great job. I was very impressed with his knowledge and patience. He offered me a great deal, much better than other companies, and we closed the deal. Thanks Jesse.

4 years ago

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Faith McCallister Mesa, AZ

My garbage disposal stopped working so. I called Choice Warranty and they were out the next day. They put a new one in and we’re gone in about an hour. They are very friendly and don’t question the problem, just fix it! Look no more for homeowner’s insurance. Choice Warranty is the one you need and want!!

4 years ago

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Cynthia Broom Columbus, GA

I am a previous customer and I must say that CHW provided great customer service. They were able to send professional technicians out to service my home in the past and those technicians were able to correct the things that needed to be corrected. I have decided to sign up again with CHW and I believe that they will provide amazing service again.

4 years ago Edited September 14, 2021

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M Monda Saint Augustine, FL

I had a HVAC tech the next day to fix my AC problem he was very good tech coming from a plumber that’s a great compliment. I recommend Choice Home Warranty to everyone it’s a smart decision to protect your home and wallet. Thanks for the fast and reliable service again

4 years ago

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Gina Mares- Robbins Houston, TX

I needed to find a good warranty for my appliances. My recent warranty on my appliances are scheduled to expire soon. I decided to change company. I found Choice Home Warranty. I'm very satisfied with the cost. Thank you, Mark

4 years ago

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Jonathan Rader Keller, TX

Right now, my experience is very mixed as the pool situation has been going on for over a month and is still not repaired. The last service provider that came out was very good and is waiting for authorization from Choice to do the repairs. Yesterday, I received an update from Choice that made no sense at all. It stated that 1) Choice would be paying only $150 for the repairs. 2) I would be out of pocket $270 for the repairs as they were "over the limit" for the equipment. 3) the repairs were completed when they haven't even started. All of this is not inclusive of the three repairs I initiated and completed myself because Choice couldn't get a qualified service provider to repair the equipment in a timely manner. This is on top of another experience with Choice where they said it was less expensive to replace an over the stove microwave vs. repairing it and paid me $250 to get a new (inferior) microwave but, would not cover any of the additional costs for fitting or installing the microwave. This resulted in an additional $700 out of pocket in order to get something comparable to what I had. At this point in time, I am beginning to wonder why I am paying them as they are not doing what I believe should be done.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 13th, 2021

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Tiredasz Mableton, GA

The first company CHW assigned my claim to on 8/1/20 went out of business on 7/19 and did not even repair A/C systems. This I discovered after 4 days with no A/C, very little sleep, and the temperatures were in the 90's and not getting any reply to my numerous messages with the "company" to do the work I looked the "company" up on line. After calling CHW and talking to a supervisor and explaining the entire situation the supervisor reassigned my claim to a new company Platinum Heating and Air, their tech was out the next day and had my system up and cooling in no time. Thanks to PHA for their prompt and courteous service as I am a senior citizen, veteran, and disabled no A/C in 90+ weather is very dangerous. Again cudos to Cody from PHA. I would like to suggest that CHW vet their service companys better.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by the first technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Aug. 10th, 2020

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Marie Wilkerson Fayetteville, NC

When I called in to schedule a repair, I was treated with respect. I was also told I would only have to pay one fee for both my dishwasher and dryer that needed repairs. They listened to my concerns and repeated what was going on with my appliances.

4 years ago Edited September 14, 2021

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Daniel Fowler

Since we purchased our warranty with Choice, we have used it a few times and not once, have we had any issues. We liked it so much we bought a 5-year plan. I can call and with an hour have an appointment for someone to come to my house. I will keep Choice as my home warranty.

4 years ago Edited January 10, 2024

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Rachel Childs Abbeville, SC

The customer service representative listened patiently to my explanation of the problem I was having with my heating/cooling system. I was provided with a claim number and told someone would respond within 24 hrs of my claim being made. Due to the health condition of my nephew who stays with me, my A/C being out was a serious situation. CHW responded like it was serious to them also. Thanks.

4 years ago

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Valinda B Ford Raeford, NC

I have been doing business with this company for a long time. Once you place a claim, a company will usually call you the same day or the next to setup an appointment. They are very efficient in fixing the appliance or with a payout to replace the appliance.

4 years ago

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Hoang Nguyen Frisco, TX

Just signed up and don't have much experience yet but heard good things. I had a small problem with a representative (Gabriel G), I spoke with him briefly about signing up with Choice and agreed to finalize the next day because he isn't in the office. He stated that he will email me his contact information (direct line) for me to call during my break time at work but that is not the case I wasn't able to speak with him the next day and they patch me to his line and left a message but never heard from him. Finally I signed up with another representative.

4 years ago

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Ashish Panchal Huntley, IL

I have been with CHW for almost 5 years and so far amazing experience, in 5 years opened 8 claims and every time they were able to address all issues without any hassle, I must say they have partnered with very well skilled local technicians to provide best services to customers, overall I am very happy.

4 years ago

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Robert and Mary Carroll Fulton, MO

Every time one of our appliances breaks down Choice Home Warranty has a service man out here to fix the problem within 24 to 72 hours. The warranty pays for itself, the service is great, and it is a relief to know that it is a warranty company that stands behind it's promise. We already have a friend that signed up with Choice.

4 years ago Edited January 10, 2024

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L Bullock Killeen, TX

I was having the EXACT same experience as Mr. Douglas c. I gave it one more try and was able to speak with one of the representatives "Donique". Because of Ms. Donique I am able to get the service I am paying for. I appreciate her patience with me because I was past upset. She remained professional and assisted me. I am thankful she did her job because there are MANY who give you the run around. Thanks again Donique

4 years ago

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LeRoy G. Burney Jr. Upper Marlboro, MD

I've been a proud member of the Choice Home Warranty program for approximately 5 years and i'm overly pleased with their responsiveness. If i didn't have CHW, the cost of preparing the Air Condition Unit (several times) would have been financially challenging. I'm looking forward to renewing my membership. LeRoy Burney

4 years ago

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Melita Aitcheson-johnson Port Saint Lucie, FL

My refrigerator broke Down Saturday morning. A call was placed to Home Choice Warranty. On Sunday a technician was at my home to do an assessment. Awaiting parts. This is my second very positive experience with CHW, less tan a year ago my glass top stove was replaced.

4 years ago

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Raymond De Jarnette Colorado Springs, CO

Still negotiating replacement of our smooth top Whirlpool Range, my low rating are not because the value is not in line with what is expected, the service is ok, they did not do a repair just identified the problem with could not be repaired, customer service is outstanding so far, I'm not sure at this juncture of the companies trustworthiness, my issue is not yet resolved, and this survey does not give you an option for N/A

4 years ago Edited September 14, 2021

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Duane Rust Levelland, TX

People with CHW are polite and were very helpful. The repair company was very good and they came and replaced my water heater as soon as the water heat came in, The only reason I didn't give a 5 star rating is the time it took for the repair company to get the part.

4 years ago

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Cindy Boise, ID

A service man was sent out the next day. Upon his inspection a suggestion for repair was sent to Choice Home Warranty. They responded within ten minutes with their okay, and the repair work was promptly completed. I was very pleased!

4 years ago

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Bob Benzing Diamondhead, MS

It took 2 weeks to get the service man to our home. He seemed knowledgeable about the washer. The washer was too expensive to repair the serviceman explained. The financial amount offered I rejected because (the offer was $299 on our $900 + tax washer). I had to jump through hoops (wasting time ) to speak to your representative. Finally Choice gave me $200 more. I still will be required to pay out another $500. I originally signed a contract with Choice for several years of service ($1700) and have about 2 years left. I'm not sure if I will resign a new contract with Choice or move on to another company. When I bought the contract the salesman said that Choice is always very fair! I know my comments aren't what you want to read but they are the truth. Bob Benzing

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 27th, 2020

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Kah Mansfield, TX

Went online and entered info to get a quote and Kailey called right away and was so very helpful!! She was professional, gracious and explained everything perfectly. I am so pleased to have Kailey assist me with a home warranty! She did a fantastic job!!

4 years ago

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Jean Cates Alcoa, TN

Our AC unit went out during a heat advisory period. When CHW couldn't get a service provider they gave us the opportunity to get our own. We did and they approved the service & are processing our reimbursement check. That's great service!

4 years ago

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Peggy Tsai Dublin, OH

I just signed up with CHW, so only have experience speaking to the manager about signing up. He was very knowledgeable and offered a VIP package that guarantees the yearly price and deductible for life. I hope the rest of our interaction with CHW will be just as pleasant.

4 years ago

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Rose Jacilla Staten Island, NY

I love having Choice Home Warranty.I have used it twice in the past two months and both times the companies they sent were excellant. The gentleman who came found the problem one with my water heater and the other my dryer.They repaired both and saved me from having to buy new ones.Having this warranty is one of the best things I ever did.

4 years ago Edited January 10, 2024

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L. Carson DeSoto, TX

I appreciate the timely response in getting my air conditioner fixed! I've never seen a company work so fast for their customers. My last warranty company made me wait several days one year to fix another unit so yes, I would recommend you to anyone. Thanks again for the quick response!

4 years ago

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john ginther Independence, MO

I was very pleased with the service provided by Choice Home Warranty the 2 experiences I've had with them proved beneficial, The workers that came were very knowledgeable and got the service work needed in an efficient and professional manner. I would recommend them highly.

4 years ago

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Philip Almeraris Orlando, FL

Was very happy I called choice warranty. ILike that they are knowledgeable and very professional. Took the time to explain and most important but to listen to what I wanted and worked with me. Also liked the fact that they didnt push me to buy anything.

4 years ago

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mark castle Charlotte, NC

Repair request for a our garage door opener was made on Fri., July 17, and we had a technician out the following Mon. He arrived as scheduled and determined that the opener could not be repaired, so a new unit will be installed today, July 21. Could not ask for better service or response. WE are extremely pleased. Thank you.

4 years ago

Choice Home Warranty Reviews