Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Russell

I've had mixed experiences with Choice. Customer service is lacking, with technicians not showing up and delays in completing work. Some instances were positive, with prompt service and satisfactory results. However, issues with refusing coverage for old equipment and inconsistent service quality make it hard to recommend.

2 years ago

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Anonymous

I always get phone calls from them, mostly for plumbing services. I wish we could use top-rated companies instead. Their service is lacking in quality and reliability.

2 years ago

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James

I found the question to be too broad and difficult to answer. It would be better if specific questions were asked instead of general ones.

2 years ago

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Jeanne

My experience with them has been mixed. The first encounter was terrible, but the last two were satisfactory. Contacting them is not easy, as the representative repeated my questions. I have doubts about the outcome. Overall, it's been a rollercoaster ride with uncertain results.

2 years ago

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David

I had a frustrating experience with a warranty claim for a water heater. It took a long time to get someone out, and then they couldn't even install it properly. Overall, it was a bad experience that I wouldn't recommend.

2 years ago

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Alan

I contacted a service in Ohio for a hot water heater issue, they sent an electrician who said I needed a breaker but never returned. Another technician fixed a leak in my refrigerator but only turned off the water source. They offered me $986 for a $4200 refrigerator replacement, still undecided on what to do. Service was unsatisfactory and left me feeling frustrated and taken advantage of.

2 years ago

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Kathleen

I've had multiple issues with customer support for my dishwasher. The tech fixed the drying problem but said the racks needed replacement due to rust, a health concern. However, they refused to address it, leaving me to replace the item myself. This has happened several times, and I'm thoroughly dissatisfied with their service.

2 years ago

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Stephen M Eggleston Saratoga Springs, NY

The customer service from this company is terrible. I've been waiting over 5 days for a response on a washing machine repair, and they still haven't sent anyone. Every claim I make, they give me the runaround. I used to have American Home Shield, which was slightly more expensive at $100 but much better. They actually took care of problems promptly.

2 years ago

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Cheri Meeker

I just placed my first claim. It was handled professionally and quickly. So far, I’m pleased with my Choice Home Warranty plan purchase.

2 years ago

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Leonard

The service response time is slow. The last service call was spread out over three weeks with ordering parts and then denying coverage on additional parts which were needed. I cannot recommend this company.

2 years ago

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Darlene

Repairman said that part would be in on June 17th, and he was here on the 17th to complete the job. I would highly recommend them.

2 years ago

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Cyndi Peterson Salaices

This is the worst home warranty company I’ve ever dealt with. They stopped covering items that had been covered before. Same contract, same appliances, but they just made up lies as to why it was no longer covered. They also sent an insult of a replacement amount for another appliance when they no longer wanted to cover repairs. Horrible customer service. It has been an extreme displeasure dealing with them.

2 years ago

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Verified Customer

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Kelly Bushnell

Our air conditioner unit died and we Choice Home Warranty worked quickly to get a new whole home unit installed. Very happy with their service.

2 years ago

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Shanna

I had to pay $9,800 out of my own pocket towards a new ac when choice home warranty did not help. Choice home warranty denied my claim and said it was from previous damage. I have no idea why they would say that when it was working great until I had to put my claim in ! Even my ac technician’s said Choice Home Warranty is horrible to work with. They never approve anything. Thanks for nothing choice home warranty

2 years ago

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Danna

They send cheap labor companies and these companies do not do their best work. They also are hard when things are not done correctly to get the same company back out to fix it.

2 years ago

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Sherri

I am really pleased by the quick response to my claim, and the quick resolution to my problem. My dryer & washer are working great now.

2 years ago

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Dennis

It's been at least six/seven weeks since we called about two appliances and they are not fixed yet!! The refrigerator is in process of repair but the clothes dryer isn't being attended to! The repair company Affordable TV and Appliance came out evaluated the dryer, collected $65 and has done nothing else. Blames Choice for not approving parts. We're not happy.

2 years ago

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Verified Customer

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Sheree

I had to call twice for the Air Conditioning to be fixed, therefore required to pay a second copay. Also, I am experiencing the same issues with my garage door after having it serviced twice.

2 years ago

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dranotoon

Took a long while to get a technician. Tech wanted to replace entire shower faucet, you said no just washers and knobs. Now we have no precise control over the hot and cold water for shower. Drip almost completely fixed and we're still waiting for tech to return to fix the clunking sound hot water makes when faucet is turned on. Did you nix that too?

2 years ago

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Verified Customer

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Susan Vallone

My built in oven needed to be replaced. and the only offer I got was $549, which I accepted as your representative was rude and abrasive and said that was the most as they only offer wholesale price and they do not offer replacement. She referred me to purchase an "open box" from Best Buy which stated parts were missing. A built in over on sale is close to $1,000, so out of pocket without installation was close to $500.00. What kind of warranty is this?

2 years ago

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Karen

I can never get through to talk to someone about my coverage or if I need to explain about what going on. The only time I can talk someone when they are try to push renewal. I have had to pay full price out of pocket for services because I could not get through to someone at CHOICE. Most of the time the attitudes are horrible and unconcerned

2 years ago

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Mark Carter

Great service and value with Choice! Would recommend to any home owner as a “must have” to avoid huge bills for repairs.

2 years ago

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Mike Heath

Everything went well.. I been a member 5years and i been pleased with how fast they send service to fix the problems I've had.

2 years ago

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Sheri

Filing a claim is a lengthy and difficult process. The technician answered the original questions asked by the claims department. They responded with more questions, he responded with answers and for two weeks they’ve been going back-and-forth with questions and answers. Every time he supplies what they need they come back with more questions and still no results. Because of the length of time this is taking, I now have additional repairs that are needed not only to the part in the original claim but surrounding areas.

2 years ago

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Verified Customer

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Brian

Very disappointed with a air conditioner repair that was denied. Vibration caused the brackets to break on the fan grill and the fan fell. They claimed that vibration was not normal wear and tear and therefore denied the claim. They were not interested in speaking to the technician directly even though he offered. Really disappointed with the lack of integrity of the claims review and appeals team. They obviously were not interested in hearing the truth as it would have required a major repair of around $850.

2 years ago

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Matthew

I like the services I have received and the peace of mind of knowing that I can only count on someone to repair broken appliances.

2 years ago

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Linda Krug

This was a nightmare. My fridge quit so I called them and it was 3 days before a technician came and he couldn't fix it, had to order parts. From there it was 1 month until a technician came to my house. One very stressful month. How long is one expected to go without a fridge. Finally we had to go buy one. No one communicated with us and phone calls only made me angrier. And they won't refund me for the service call . Don't do business with this company, they're terrible

2 years ago

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Verified Customer

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Linda witkowski

I have excellent service, communication and results. I highly recommend Choice warranty service to keep a home updated and running smoothly.

2 years ago

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Harvey Fisher

I had a contractor contact me on a Sunday to set up my appointment. I am very pleased how smooth this went. He was able to fix my a/c unit.

2 years ago

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Lian Valdivieso

Excellent customer service, experienced workers, on time and fully equipped with expected and unexpected materials for servicing.

2 years ago

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Abdelrahim Ballal

They are very responsive and respect the time. Very professional in their communication. Will definitely recommend them.

2 years ago

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Verified Customer

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C De Los Santos

I was very pleased with the contractor chosen by Choice Home Warranty and service provided. They were able to resolve the issue.

2 years ago

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Verified Customer

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Stanley Shelver

- The claim from May 1, 2024 still has not been resolved for my overpayment of the service call for a Fischer Paykel dishwasher. - Each year, I start getting calls and texts from Choice asking for me to sign up early. The calls start about 3 to 4 months prior to the actual end of the warranty contract. This is annoying and has now become an irritation. - Calls to the Service Center are not answered but routed to another department and no action can be taken. - Calls to the Service Center are not followed up.

2 years ago Edited June 21, 2024

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Verified Customer

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Michelle

Excellent Customer Service. Each time I call or put in an online request, I get through right away. The folks they send do an excellent job.

2 years ago

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John

Terrible service. I was sent an email by Choice Home Warranty saying that I had appointment on June 6 between 11 and three. No one showed up when I called the repairman. He said the part didn’t come in yet and that he hast to put an appointment in there regardless if he has a part or doesn’t have a part, which to me, makes no sense at the very least. Choice Home Warranty should’ve called and told me that they would not be coming because they still did not have the part pretty sad and pathetic. I will not renew my subscription .

2 years ago

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Verified Customer

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Mitchel Laman

Kind of feel like it is a bait-and-switch. "Oh yes, we cover everything." But the fine details are (a) we only cover actual value not replacement value so...old dishwasher goes out and you get $246 to replace and the cheapest dishwasher is $600! Or "only covers materials not labor" so things like installation, delivery and sundry all fall on the owner. Sure, $246 is better than nothing but coverage is normally only a drop in the bucket for the full expense and you have to deal with their timelines and contractors. It's not all it's cracked up to be.

2 years ago

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Verified Customer

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Kenmar

Choice has been responsive to our needs and when our refrigerator could not be repaired, they sent us a gift card to purchase a new one.

2 years ago

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Laura Mather

They are a good company . Reliable and accommodating. The only time we were denied was when one of the items was not a covered item.

2 years ago

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Jack Raines

choice is quick to respond and they contact service companies who respond and who have always given me excellent service.

2 years ago Edited June 20, 2024

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Verified Customer

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Nancy

They have sent this company to my home a couple times. They show up on time, always resolve the issue and leave like you didn't know they were here.

2 years ago

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Linda

The companies that are assigned to repair my appliances only show up or call half of the time. They are not dependable or well trained. I had a problem with the door of my dishwasher and it took one month and three different repairmen to finally fix my problem.

2 years ago

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Verified Customer

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Pamela

Can't talk to a live person. Takes forever for a claim to be resolved. I have 5 people in my family and I was without a washer for a month. Without a shower for 2 weeks. I ended up replacing my own hot water heater. Horrible customer service. If anyone is looking for a home warranty company do not choose this one.

2 years ago

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Karen

Only 40 characters? Guess you really don’t want to know why I gave it 2*. Your sales people are the worst. I chose to not go with the amount of the plan he offered me 4 mos early. He said I won’t get that low offer again, but I told you so. Very rude and disrespectful. Hard to trust a company that promotes that behavior.

2 years ago

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Cynthia

I’ve had to wait sometimes a few weeks for someone around here to take the jobs! I also had 7 trips Inpaid for to get my garage door totally working again! That cost over $400.! People came Burberry not qualified . I had to buy a new opener, they didn’t code the request correctly and I didn’t have the receipt to turn in if I would be reimbursed! Just issues with each claim and wait time!

2 years ago

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Gary

I have had other home warranty companies and choice home warranty has been professional and quick to respond to my needs.

2 years ago

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Marlene

The gentleman you sent me was so knowledgeable. Explain the whole thing walked me through what to do. Thank you for hiring such great people.

2 years ago Edited June 6, 2025

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Mr. Greg

Hello I had a credit with Choice Home Warranty but no one that I have been making my calls with said they seen it or choice warranty didn't inform them about it. So I lost $85 with you all and never got it back

2 years ago

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Marilyn

Had a little trouble with appts fo finish putting in ice maker. It was done last week with full satisfaction. No problem.

2 years ago Edited May 30, 2024

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Qun Liu

I like the claim process which is simple and easy to use. I don’t like sometimes there’s lack of tech responses and I was told to find a contractor myself.

2 years ago

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Tayari Coatie-Flemming

Even though I was not the most pleasant customer, my direct connect rep remained professional through out our interaction.

2 years ago

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