Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Sandra Giglio Newark, DE

The technician came promptly to the house and was very prepared to do the job. They did an excellent and professional job.

3 years ago

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Verified Customer

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GEORGEPURKINS JR West Berlin, NJ

THE CREW WAS HERE FOUND THE PROBLEM FIXED IT IN LESS THAN 1 HOUR OUTSTANDING AND YOU COULD NOT EVEN KNOW THEY WERE HEAR!

3 years ago

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Verified Customer

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Donita Johnson Indianapolis, IN

I am very grateful to Choice Warranty for working with me and allowing me to continue to afford their Services,Thank-you Again

3 years ago

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William M Overturf Chicago, IL

My request was handled very profesionally, and the turn around on getting someone out to our home to fix our problem was very quick.

3 years ago Edited January 10, 2024

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John Isla Damascus, MD

Every time I call for service (a handful of times during my multi-year contract, at least 5 years now) no service is up to par. One the the subcontractor wanted me to adjust to his schedule. Second, after sending 3 different subcontractors, I was told they do could not fix the problem. Third, the subcontractor made a hole in my wall to see a plumbing problem that I ended up fixing my self. The last one, my dryer ended up getting really broken and was promised a replacement but it is already almost a month and nothing yet.

3 years ago

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Verified Customer

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Kathleen Hagan Manteca, CA

They were quick to assign the job. The electrician they found was excellent. I am still waiting for the people to fix my dryer

3 years ago

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Barry P Chancey Jacksonville, FL

Had to use them one time for plumbing problem and the Company that responded in a tomely manner were very good and fixed my problem

3 years ago

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Gerald Keeth Saint Marys, GA

Because hung up and n 4 times claims supervisor manager rude talk at you not to you would not even discuss everytime I began to speak she would talk over me beating one song especially when I paid extra for my water pump to be on my policy . Then I don't get coverage I am a tetraplegic and I have been without water for over five weeks

3 years ago

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Verified Customer

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Marie-ange Johnstone Mulberry, FL

Been without a Washer, now, for 39 days...Their "replacement" policy is too slow, and unacceptable! Not only did I pay a lot of money for this policy, I now have to spend more money to go to a laundromat, for the last 39 days...UNACCEPTABLE!

3 years ago

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Verified Customer

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Alan Goldman Delray Beach, FL

With the claim i put in, I was requested to pay for equipment without knowing what was being put in. When I requested to know what equipment was going to be put in, I was told I had to pay first. Then when I received a call to rate my experience your representative yelled at me for trying to find out via support emails/chats. Your representatives need to know how to treat customers. I would rate you a ) if I could just because of being yelled and scolded by your representatives... Maybe they need to be reminded... customers pay their salaries ... no customers, no job...

3 years ago

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Verified Customer

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David Tilley Sherman, TX

Was assigned a case manager on a repair and couldn't get her to call me back. Have had two issues of not able to find repairmen and sent a reimbursement option and was unable to find anyone willing to deal with the paperwork required. One repair company never showed, never called, voicemail was full when I tried to call and I determined this individual was operating out of an apartment. Those are just a few of the challenges I've experienced in a short period of time.

3 years ago

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Verified Customer

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Manya Olivier New Port Richey, FL

When my pool heater broke they told me it was not covered because it was electric and had a heat pump. Nothing was told to me like that when I purchased the warranty and did not receive the paperwork until after I put the claim in and then they sent me the policy. I gave them a 2 because they did give me a token of $400 toward a $4600 new heater.

3 years ago

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Verified Customer

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Anthony Bonanno Boca Raton, FL

I have had 2 service calls placed with Choice. In both instances, no progress or status updates were provided to me and I had to further contact Choice to inform them of such. On 2 occasions your contractor had requested payment for sink repair parts from me.

3 years ago

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Verified Customer

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Sandra Mirabile-Griffiths Gilbert, AZ

Did not repond in over 14 hours to schedule an Appointment . I had a REAL Electrical Emergency. Due to your Lack of response CANCELED THE REQUEST 7 hours AFTER I originally contacted you. I sppke with Alva 1:45 PM MST time. I contacted ASP who came to my home in 35 minutes. You did not take my claim mysteriously of the Danagerous Situation. it

3 years ago

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Verified Customer

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Ellis And Janice

I had a generally good experience with the service, although it was challenging to reach the technicians for updates. When my hot water heater broke, they promptly sent someone out to assess the situation and resolved the issue quickly. Overall, I was satisfied with the service provided.

3 years ago Edited January 10, 2024

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Verified Customer

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Anonymous Charleston, SC

I sent in the actual order on the 20th. But the actual maintenance wasn't until about four or five days later. The actual gentleman that did the repairs was excellent.

3 years ago

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Verified Customer

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Mike South Jordan, UT

They've just done a phenomenal job. I haven't used it much, but what I have, they've had somebody out here in a short time and got things repaired.

3 years ago

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Verified Customer

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Frank Branford, CT

Lack of response, impossible to get through. Wait times are outrageously long and I'm trying to find out what my final coverage is going to be on a washing machine dryer. My washer started making noises and I had a rep come out to check it out and when he called it in, they were going to pay so little in the replacement cost. That was going to cost me over $400 for replacing the machine. It needed to be replaced because the motor was shot. So I'm about ready to change from Choice. I think they're so bad.

3 years ago

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Verified Customer

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Rochelle Crenshaw Philadelphia, PA

They have saved me hundreds and the contractors they hire are, professional, respectful of my home and tidy as they can see the way I keep my home

3 years ago

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Verified Customer

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Joyce Bannon Las Vegas, NV

Their service was great the company sent to repair the equipment not so still waiting on the part to complete the repair

3 years ago

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Virgilia Watson Dallas, TX

I called on October 18 to see about getting someone to look at my dishwasher the young man came out and assist the situation stating that he would give the information to Joyce Warrenty and they will get back with me today it's November 9 I still have not heard anything I did show that the Problem was resolved but nobody has called me about a resolution very disappointed

3 years ago

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Verified Customer

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Frances Royal Baton Rouge, LA

Recently I had a service call regarding my central air unit. The technician checked it and indicated it needed to be replaced. Home Warranty approved the replacement. Upon receiving the two amounts to be paid, one to your company and the other to the service technician upon the completion of the job. Per the contractor the duck work would not be replaced but modified. Per my contact it included ductwork. I called to speak with regarding this and was told no managers were available but would return my call in 2 days. I heard nothing more from the company.

3 years ago

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Verified Customer

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Dennis Mann Cape Coral, FL

It seems every time I have a claim you do everything possible to reject or whatever excuse you can come up with not to repair are home in Ohio we couldn't use 2 restroom for 7 weeks because you kept giving us the runaround now having the same problem in Fla after I sign up for $5400,00 I got my brother And sister to sign up my bad

3 years ago

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Verified Customer

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George Oro Valley, AZ

There have been times when they haven't been able to find a provider to come through the repair. And I've had to wait. Most of the the providers have all been excellent.

3 years ago

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Verified Customer

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Patrick

Every things been fine so far. I needed to replace my locks. I called and submitted a claim, and my locks were changed within a week or so.

3 years ago

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Anonymous Meridianville, AL

Their customer support has been rotten. The technicians have been terrible except for two of them. I wasn't happy with them at all and they never seemed to want to take responsibility for very much of anything.

3 years ago

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Verified Customer

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Joel And Summer Rochester, MN

They have only found two contractors for me, I have had to find the rest myself. They call nonstop when your warranty is about to expire to get you to renew. There are tons of loopholes that you have to jump through to even get a claim approved.

3 years ago

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Verified Customer

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Lauren Staten Island, NY

I've had to use it multiple times. Overall the vendors I find are professional. The company's customer support try hard.

3 years ago

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Verified Customer

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Sydney Plano, TX

My garage door wasn't working. I put a request online and they got a technician out within a couple days, so it was very efficient.

3 years ago

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Verified Customer

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Patricia Felton, DE

I called Choice and within 24 hours I was given somebody. I needed a plumber and they came out in pretty good time and did the repairs and I was very happy.

3 years ago

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Verified Customer

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Jayne And Mike Gilbert, AZ

The water heater stopped producing hot water and they found an excellent plumber and they did a great job. Choice was very quick and handled it very well.

3 years ago

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Verified Customer

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Tyrone Florissant, MO

They always respond immediately when I called them. Couple of weeks ago I used it for the furnace, they came out and fixed it.

3 years ago

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Verified Customer

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mary ann king Killeen, TX

I had a problem with my garage door, they called out the guy, the guy came and he fixed it. I've been with them for 5 years.

3 years ago

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Verified Customer

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Mildred Hampton, VA

It was good. They sent a very good technician here. He knew what the problem was before he got here and he was on point with it.

3 years ago

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Verified Customer

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Irma Duncanville, TX

My dryer was not working, was not drying the clothes. The technician he was very helpful, he was very nice person. It's a little bit expensive.

3 years ago

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Verified Customer

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Jason Louisville, KY

Just recently the furnace went out. And I contacted them via the app, set it up and they sent out a technician to take care of it.

3 years ago

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Verified Customer

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Kellyjo Sarasota, FL

I have always used them in my homes that I've had and I really like the service. I just think they have a good support system with the technicians.

3 years ago

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Deborah Carter And Georgetown, TX

They will not work on any equipment that is not totally broken. They will not work on air conditioners that are giving out very loud noises. They will not work on anything that has an existing warranty which was not explained. They try to double charge when they send repairman that don't fix it, they want to charge for a second repair person of a different caliber.

3 years ago

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Verified Customer

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Nidhi Flower Mound, TX

Not happy with the companies that they have. I opened 2 tickets with 2 of my properties on which there was a problem with the AC units. So the kind of people that they have is not very great. They charge upfront and they're not very reliable, especially the companies that they use for air conditioning issues.

3 years ago

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Verified Customer

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William Saint Augustine, FL

I claimed my air conditioning unit. They denied it because of rust and corrosion. I asked them how can you possibly not have rust and corrosion in Florida. They said it didn't matter. Then I had to write a very large check to replace the system when I thought I had coverage theough Choice. I claimed my washing machine and they gave me less than half of what it cost to replace it because they wouldn't repair it. They sometimes lie to you and they do not seem to care at all about customer service unless they're trying to get you to renew your policy.

3 years ago Edited January 10, 2024

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Verified Customer

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Sandra L. Blackmon Chattanooga, TN

This year they were very timely in processing my claim, selected a fantastic technician, and was completed to my full satisfaction.

3 years ago

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Verified Customer

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Barbara Wilson Coyanosa, TX

Short wait to get a technician who are professional and knowledgeable. Customer service answers quickly and understanding.

3 years ago

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Sally Baughman McAlester, OK

Great service, and very timely. I had to make an emergency call for water, and they still covered it. Thank you very much

3 years ago

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Verified Customer

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Pauline Lesko Miami, FL

The issues I have that were under warranty have been taken care of in a timely manner. Service technicians have been wonderful.

3 years ago

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Verified Customer

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Gerry Andrews Fort Mill, SC

Choice warranty has been extremely helpful in getting quality repairmen for many of my home appliances. Problems were easily filed and promptly responded to .

3 years ago

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Anthony East Islip, NY

Todays issue wasn't resolved. Probably because your automated reporting services is horrible. Couldn't recognize the brand of appliance I had. Sent someone who doesn't fix blue star. Still waiting for someone to call me.

3 years ago

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Verified Customer

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Cindy Richardson, TX

Water heater out, sent company next day then next day get email my claim reassigned. I asked why and said the company couldn't do the job. Why did he come then?? Still waiting for them to reassign and start process over again.

3 years ago

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Martha Landon Phoenix, AZ

Repair mean side fix the dishwasher the first time and refused to come back to complete the work. It's taken a couple of weeks now and I still didn't see a new technician out. They told me to that I had 2 options, wait until they find another technician or find somebody else for reimbursement. They didn't meet their obligations and now I have to wait until someone else comes to do an estimate, submit it and get it approved. Absolutely ridiculous. I am very unhappy and can't imagine if it wsss something more serious like the AC.

3 years ago

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Brett Custer Bloomington, IL

Absolutely terrible customer service, no resolution, no response on two separate claims, blanant lies from customer service, no calls from supervisors/management twice when I was told I would be called, had to pay for our own new refrigerator after not having one for three weeks and no help, rude employees. In all honesty I'd like to be refunded my money and cancel my warranty after how I've been treated but I just don't have time because I spent so much time wasted on the phone during work last week.

3 years ago

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Alyssa Scott Bloomington, IL

Absolutely terrible service. Our refrigerator broke and someone was sent out to do diagnostics. Parts needed were never ordered. We asked to speak to a supervisor three times and one never called us back. Our claim was dropped and started again. For one month we have been using a cooler in our garage to keep our kids food and milk cold. We eventually just bought a new fridge. We will not be renewing our warranty and we will tell our friends to never use or get a warranty with you.

3 years ago

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