Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Betty Booker Strum, WI

I feel if something needs to be fixed, it should get fixed with reimbursement regardless if its in the house when it was bought. the older homes don't always have everything in your sections and the home owners should have to pay full price if they paying you all a premium that's why we have a warranty. some things aren't up to the standards you all recommend. the house is bought the way it was built back when ever it got built. I could see paying half of the bill not the whole built because of a tiolet had to be removed to fix the problem. That was the only way to get to the issue to fixed. The contractor did the job so more issues didn't happen but know I have to pay full price plus try to figure out to get an access to the sewer drainage in my house that wasn't there when I bought the home. You wont pay for two more contractors to come out to fix that know either, so that's on me again plus the whole bill from the previous issue. Thanks a lot, your not really saving me a whole lot now

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement .

Jun. 23rd, 2020

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LONNIE C HASPEL Bullhead City, AZ

I JUST SIGNED UP FOR SERVICE SO I CAN ONLY SPEAK ABOUT THAT . SALES REP ALEX WAS VERY NICE, HE LISTENED TO ME AND MY CONCERNS. HE PROVIED VERY PROFESSIONAL SERVICE. HE ANSWERED ALL OF MY QUESTIONS AND WAS NOT A PUSHY PERSON , IT WAS A GOOD FIRST EXPERIENCE WITH COMPANY WE WILL SEE HOW THEY DO WHEN I NEED SERVICE.

4 years ago

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J Paruzinski Austin, TX

The Ness tech, Austin, was friendly and knew what he was doing. He had to order several different parts to fix the dishwasher. He was great. I have been informed that there is going to be several visits to come. I am being kept informed about what is going on. This is the first time that I have used Choice Home warranty.

4 years ago

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Vicky Williams Memphis, TN

I had American Home sheild I had a problem with my stove greenway was called they came out it took two months to fixed my stove. And American Home shield did nothing I haven't had choice long but I think they are great I plan to be with them a long time. And they're cheaper than america home shield too

4 years ago

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S. Wright Philadelphia, PA

When I was about to Cancel the Superior Staff took care of my situation & I appreciated it CW will be recommended to others by me of taking care of their customers although some staff didn't want to do Job: There are those who go beyond: Thank You

4 years ago

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Michael Williams Norcross, GA

My entire experience from beginning to end was exceptional. My air conditioner went out around 3:00pm and your customer service representative had someone out the next day. The service technician was professional and provided excellent service.

4 years ago

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Allie Bautista Dallas, TX

I just had my second service call with Choice Home Warranty. I am so impressed. I had very little expectations based on horror stories of home warranty companies and my experience has been wonderful! I can’t thank you enough for taking the burden of repair costs from this first-time home buyer.

4 years ago

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Lester Villnerve Mandeville, LA

I have been getting a tremendous response time to check my appliance, usually within 2 days. I did have a part that was discontinued and the repair cost was more than what was allowed so I was offered a cash settlement less than 1/3 of a replacement for a refrigerator. I declined the offer and went to negotiation. I was given $200 more, but still a little above 1/3 of the cost of a new refrigerator. Over all though, I am satisfied with

4 years ago

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Judi Jackman Greenfield, MA

I liked that you were willing to give me the full coverage with the senior rate. And willing to send me the paper instead of e-mail my coverage that you normally don't. Very pleasant to speak with on the phone and not being pushy on get your coverage. And I really Thank you for that. And I feel the price is good and affordable for me.

4 years ago

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Ray C. Johnson Mansfield, TX

I HAPPY TO SAY THAT CHOICE HOME WARRANTY, HAS FOR NOW BEEN GREAT TO WORK WITH, VICTOR WAS ON OF THE ON PHONE REPERSENTIVE THAT I SPOKE WITH , DID A WONDERFUL JOB, WITH GETTING BE THE BEST RESULT, AND GREAT RESPONSE , WITH MY A/C NOT COOLING PROPLERY. CHOICE HOME WARRANTY CONTACTED AN CONTRACTOR AN SETUP AN APPOINTMENT WITH IN 24 HOURS.

4 years ago

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Tisha and Jan Kraus The Colony, TX

They were able to get us into a plan that worked for our budget and lowered our overall cost over 42 months along with lowering our out of pocket for each service call. Also, they were able to give our family members a bonus for referring us! Overall a good experience.

4 years ago

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Meri Dworkin High Point, NC

I was informed all along about service technicians progress and arrival- He found the solution to my problem quickly abd installed the new part- what was nice is he had the part in the truck and did not have to order and come back with another appointment- Online claim works fine -

4 years ago

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Joanna Valadez San Antonio, TX

Choice Home Warranty is fast reliable efficent and professional. Its easy to submit a claim over the phone or through the website. I received a name of the company and daye and time I can expect them for service. CHW is amazing!

4 years ago

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Wendi Osborn McKinney, TX

When our AC went out I made a claim late on a Wednesday night. The claims department sent me an email immediately. There was a small miscommunication with the assigned company, My email from Choice had them coming on Friday and they had it as Saturday. Choice helped me iron this out and called me back with in an hour of my email. They responded quickly throughout the process and our system was fixed by Tuesday. It was a very positive experience.

4 years ago

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John Ruby Cypress, TX

Our microwave stopped working, a tech came out to repair and diagnosed the problem. Upon requesting a board be switched out. Choice decided to replace with a new one and worked with me on replacement check. Cheryl was very professional and helpful with this process.

4 years ago

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Helena Harrison Indianapolis, IN

I’m new CHW and with the Pandemic help has been slow in coming. I have been without Air Conditioning for over a moth. I’ve tried several times to get help. A nice young man did come out to check my furnace as the pilot light went out. I called again as I needed the Air Looked at. They assigned it to Henry & Sons who it turns out hasn’t been a contractor with CHW as they had been bought out. Ray’s Heating & Cooling Is the contractor. Whoever I talked to on phone scheduled them for 3 to 8 on 6/8/20. No one came so I called and No one answered but the automated Service. I kept calling and finally I was able to talk to someone who assigned the claim to someone else but I requested Ray’s. He was scheduled to come this Monday but didn’t make it. I think there was a hiccup in communication between him and the young lady I talked with. I’m 85 years young who has her newest Great Grandchild visiting from Alabama She is only 4 months old and is my 16th Great Grandchild. Ray the owner of the Heating and Cooling is very nice and polite Which is why I requested him. I had also checked his qualifications and work ethic on BBB

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 11th, 2020

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Adell Irvin Providence, RI

The process to obtain service was simple. I completed the on-line service request, received several processing communications, service provider arrived as scheduled, work was completed, paid my deductible/service fee, and done. I was very satisfied with the process and the service.

4 years ago

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Melanie Gray Nampa, ID

My sales representative was a gentleman named Damien S. May I first say what a polite and very informative person he was on answering all my questions. He is definitely an asset to your company. My experience was very pleasant and am looking forward to have peace of mind with Choice Home Warranty behind me.

4 years ago

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Cynthia McIntyre Upper Marlboro, MD

I am realiizing that as I file claims, the more difficult it is to get a technician out to solve the issues. Recently the pipe to the A/C was freezing up and once I filed the claim, it took 5 days for a tech to respond and show up. This was not a good wait time and I felt like my hands were tied because I knew that if I paid up front that I would probably not be reimbursed.

4 years ago

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Samantha Deal Atlanta, GA

My dryer stopped drying. I put in a claim. It took a couple of days to find someone to come out due to the fact that i live in a small town. CHW gave me the option of paying me back to get one sooner. But before i could accept their offer, they found one.

4 years ago

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Patti Orr Las Cruces, NM

Was shopping for a home warranty to replace one that came with our home. Called Choice first and really liked the senior warranty and Ronald L really helped us on the phone. Really nice to talk to a customer service rep who wanted to help you and give you the best service available.

4 years ago

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Karla Vidal Miami, FL

I love the ongoing communication regarding your claim. They keep you informed at all times. Also very good customer service. When you have system or appliance outages its a very frustrating situation, their customer service reps do their best to resolve your problem. So far a very positive experience with CHW and thankful to my neighbor that recommended them!

4 years ago

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giorgio paolini Winston-Salem, NC

MY A/C was low on refrigerant and not cooling the house. I opened up a claim on line, within three days Choice home warranty sent a technician that checked the A/C unit and refilled it just for the service charge of $65.00. I am satisfied with the warranty coverage. Giorgio

4 years ago

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Megan Marlo ,

My first experience with some man (i don’t remember names well) was not good and put me off but when I was called again the woman on the phone was much better with customer service and gave me such a good deal that I couldn't pass it up so I cancelled my other trial period from another home warranty company and switched immediately.

4 years ago

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Grochowski ,

So far has been great, awaiting the service to be completed. They processed our claim in a timely matter, had technician to our house in a timely manner also. The claim was approved the same day the technician made a 2 nd visit to evaluate the problem. Very satisfied so far.

4 years ago

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Dorothea DeVore-White Trenton, NJ

In this midst of this pandemic my stove oven stop working. A call to Choice resulted in a quick response to send a technician. While we experience three rescheduled in the same week that I know was pandemic related when the technician arrived he was very Professional and knowledgeable and fix the issue during the first service visit. He was socual distance conscious, wore a mask and made the repair a good experience.

4 years ago

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Ric Townsendd Trussville, AL

I just joined today, but I was impressed with the various options to join and online information. I was able to fully register online without a phone conversation. Although after joining I did get a phone call offering me the policy for almost $200 cheaper.

4 years ago

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LEn Maith Meridian, MS

I am happy with the efficient way my claim was handed by choice after a bad start not Choi’ces fault but a contractor canceling at the last moment.Since itwas a sewage problem we were without water for four days.I found a replacement agreed Toby choice and all’s well that ends well.i am a happy costumer Len Maith

4 years ago

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Hugh Hicks Grayson, GA

I have been completely satisfied with the service I have received from Choice Home warranty. First my washing machine stop working. It was completely fixed rapidly. Next my air conditioner stopped. I got immediate service and it was fixed to my satisfaction. Great service and great customer service. I am well pleased with Choice Home Warranty.

4 years ago

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Nancy Coll Wantagh, NY

My experience was very good.. I had the Same company for years and no one ever gave me a lower payment because of my age or because I am a Nurse! I called about 4 other companies and this is the the company who is number one on Better business and I see why! Best service and best phone experience! Thank you!

4 years ago

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HRAND1969 Atlanta, GA

My initial experience with CHW was colored by confusion and frustration. CHW informed me approximately 20 hours after claim submission, that I would have to seek out a local tech caused no CHW recommended local tech had picked up the assignment. I was able to find a local tech also with successful resolution within 2 hours. The authorization /reimbursement form contained a user-prompt for WORK ORDER # with no explanation that WORK ORDER # and CLAIM # were the same. The tech was paid for services rendered and had left my residence by the time CHW customer service was contacted and explained the correct input for the WORK ORDER# field. The authorization web link and supplementary information forwarded to local tech. Based on CHW marketing, I assumed local tech assignment was not an issue; however ,In the end, I did get my issue resolved. I’m just hoping mitigating circumstances will allow my reimbursement to be approved.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Vivian Lindenau Richmond, VA

For this being my first experience with you I am rather disappointed with both you and the company sent to correct my problem. I was told by the first plumber who came to look at the problem (5/17/20) that his company would have to get approval to do the job and I would hear from Choice Home if the approval was granted. I did not hear from either you or the plumber until Wednesday, 5/19/20, that a plumber would be at my home the next day, 5/20/20) between 7-11 am. The plumber didn't show up until well after 11 am but he did have an excuse. It seems he got his fingers caught in his car door and broke one of those fingers. But after looking at what needed to be done he said he was given the wrong repair information and what needed to be replaced he did not have with him so he had to go to Lowe's on Brook Rd. to get what was needed to do the repair which took another 20-25 minutes. Granted once he got back and worked on the repair it only took about 10 minutes but I had to wait Monday thru today almost 12:30 pm to get this repair job done. Thank heavens I didn't have a flood to worry about.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 22nd, 2020

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Cj does gaming Katy, TX

Our AC quit being cool on Saturday, we put in a claim then. Not long after, an appointment was sent to us for Monday morning. The technician showed up on time, replaced the bad item, and handled it professionally. It was was a very positive experience.

4 years ago

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Sue Simmons Crystal Beach, TX

When I called in I was given all the information I needed and they cover everything inside and outside of my new home. I was very pleased with the service as well as what was offered to me and I got it for a wonderful price. I am very pleased!

4 years ago

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Greg Williams Wichita, KS

The representative was warm, personable, and he listened to all of my questions. Then he went through each question with a detailed answer. The experience was way better than any experience I ever had with American Home Shield. Thank you Choice Home Warranty for putting your customers first!

4 years ago

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Cyndee LaFontaine Sun City, AZ

They are responsible. When I call for a service with in 24 hours I get a confirmation. Letting me know who is coming date and time plus phone number. There are a lot of things not covered in the plan, than what is covered. Kudos to Tony that I spoke with today outstanding. With everything that is going on the Covid 19 and money being tight was very reassuring.. than is covered.

4 years ago

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Larry Lee Kingsville, TX

My original experience with Choice Home Warranty was not a good one as my air conditioner when out when the temperature was in the 90's and I had not received a response from them or their repair company in what I consider a reasonable amount of time. I called CHW and was told it could take 24 hours or longer to be contacted to schedule and appointment. I explained about the temperature and that we are very senior citizens and my wife could not take the heat. After some conversation I was told I could use my own AC company, which I did and within a short time my AC was fixed but the bill was $306.10. Choice Home Warranty then said because I did not wait long enough and used my own repair service they would only pay $90.00 of the bill. Because of this I was not real happy with CHW and did not expect much from them when my garage door opener went out. Much to my surprise I received an e-mail within a very short time telling me that an appointment had been scheduled for Friday the 15th of May 2020. I subsequently received a call from the repair technician (Isa) on the 14th asking if he could come today vice Friday. I agreed and he showed up on time. He was polite and wasted no time attempting to repair my Genie garage door opener but I had to leave for a doctor's appointment before his work was completed. When I returned home I discovered that he could not repair my garage door opener and replaced it with a Chamberlain brand opener that did not come with an outside keypad to open and close the garage door as did my Genie opener. I called the technician who once again was very polite but informed me CHW would not pay for a replacement model that came with an outside keypad because it was more expensive than the one he installed. Isa subsequently told me that he would contact CHW to see if they would grant an exception to cover the expense but if not it would cost me $45.00 to buy a keypad since mine would not work with the Chamberlain. He did not mention whether or not I would have to pay another service fee of $60.00. I am very happy with Isa and his services but not so much with CHW and as of today (5-17-20) I have not heard from Isa or CHW about this issue.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 19th, 2020

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Babes Babes Greensboro, NC

Not only am I satisfied with my offer but also the courtesy, professionalism, and respect that was given. The agent that assisted me convinced me to relax and trust their services was what all customers want to hear and count on. Great job Mr. S!

4 years ago

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William Walker Maitland, FL

I called to report a defective garbage disposal unit. I was able to speak to a knowledgeable, courteous claims person. My appointment was scheduled and the item was replaced the next day. That is why I gave 5 stars. Congratulations on fine response.

4 years ago

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Walter Larsen Eugene, OR

I would have given you a 5 Star had it not been for the fact that the first two appliance repair people you scheduled to fix our dryer never showed up--never called--nothing. Do you vet these people? The third appliance repair company, however, was outstanding, i.e., Jas Appliance Repair. The owner had his teenage son with him who is learning the business. They called the morning of to confirm and showed up on time. Extremely courteous and thorough. He even vacuumed the inside of the dryer compartment, which had never been cleaned (an older dryer). He didn't need to do this, but he offered to do it anyway. I can't recommend him high enough. You need more repair people of this caliber and don't use the first two that were supposed to repair our appliance.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 15th, 2020

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Tom Birmingham, AL

I am still a pretty new customer, but so far I haven' had the best experience. I have filed one claim and received an email that my A/C was a preexisting issue (meaning that it was broken before I got the warranty), which is untrue. Also, shortly after I joined, I got a call from Frontline Security who has partnered with Choice Warranty. They said they would give me two months free on my warranty if I tried their product. So, I did and it wasn't for me. I still haven't gotten my money back after I sent the equipment back, and I still got billed by Choice. So, needless to say, things have not gotten off to a great start, but hopefully things improve.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 15th, 2020

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Harriet Kapossy Lenoir, NC

The response to my FB inquiry was extremely prompt. The representative was very nice and knowledgeable with facts and figures. So far it was a positive experience. So far I haven’t had to avail the company for any services other than the initial contact.

4 years ago

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Laurie G ,

CHW claim process is extremely easy and can all be done online without needing to speak to someone. Technicians are scheduled right away and can usually come within a day or two. I have been with Choice a little over a year and have no complaints.

4 years ago

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Charlotte Majzner Allen, TX

This is the second time I needed to call Choice - both were plumbing issues. Very easy to schedule - both times the contractors came out on time, were very courteous, and it felt good knowing that all I had to pay was a low service call fee.

4 years ago

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William Moujaes Sandusky, OH

The day I submit the claim choice home warranty assigned a technician to come to my house , he showed up and he fixes the problem within the hour he was very pleasant respectful he cleaned after his job is done he made me happy and choice home warranty I’m impressed for a job well done Thank you

4 years ago

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tce701@swbell.net San Antonio, TX

My only other experience was with Sears, which was the reason I shopped elsewhere. So far, Choice is clearly superior to Sears. I cannot say enough good things about Choice in the way of responsiveness, fast action, understanding, and service.

4 years ago

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Lee Odonnell Broomall, PA

I just signed up with Choice Home Warranty so I have not used the service yet but what I don't like is the constant phone calls. I was gonna sign up but before I did I must have gotten at least 20 phone calls from you. After I signed up I got four more and every time someone was trying to sell me an alarm system or the warranty itself so it was very annoying. I didn't like how the person I spoke to when I was singing up kept saying let me talk to my manager and see what I can do. I felt like I was buying a car and dealing with a high pressure salesman. I hope your service is better than your sales people.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

May. 5th, 2020

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David Olson Huntley, IL

When Sean called he detailed out the coverage and explained why Choice Home Warranty was the better company. I am currently with another home warranty company. He must have spent a least 20 minutes or more with me answering all of my questions and concerns.

4 years ago

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Marcie C Snellville, GA

They responded quickly to my work order request and they schedule an appointment within one day. The repairman was professional and very helpful. He explain led me the problem. He was awesome. This whole experience was awesome. I’m definitely glad I have Choice Home Warranty.

4 years ago

Choice Home Warranty Reviews