Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Simmons Tyler, TX

They're responsive and their response time is good. I have used my warranty several times and they have come in and fixed things.

3 years ago

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Rafael Manrique Olympia Heights, FL

My AC started malfunctioning Sunday morning. I called Sunday morning and the next day they had someone out there and fixed it.

3 years ago

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harvey silver Palm Desert, CA

easy to request service;service was provided almost immediately; work was done; providers all very professional and pleasant

3 years ago

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Walter Light Statham, GA

Timely repair at the cost they quoted with the repairs fixing the problem. The serviceman dhowed me and explained what the problem was.

3 years ago

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Amy Nettles Las Vegas, NV

Didn't need anything the 1st 2 years and then 3 things broke in a month-they had someone out quickly to fix the problems.

3 years ago

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Rosemarie Zsilko North Royalton, OH

Amazing service. The electrician investigated all possible issues and found the main problem. Thank you for having such amazing repair people.

3 years ago

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Jesse Williams Fayetteville, NC

Choice Home Warranty provides the services that they promise and that you pay for. Never had a bad experience with them.

3 years ago

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Connie Appling Jefferson, GA

Some of the techs that were sent did an A1 job while others were terrible and did not bother to respond or come back to complete the job.

3 years ago

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Erik Delray Beach, FL

Convenience of calling technicians. Fixed rate for a call and repairs. And a voucher for a new appliance if it cant be fuxed.

3 years ago

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kevin boylan Myrtle Beach, SC

Very easy contacting Choice Home via the web or by phone. Quick response in arranging appointment and professional craftsmanship.

3 years ago Edited January 10, 2024

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Tom Cantrell Round Rock, TX

The company has resolve my problems even when one their standard contractors did not respond to the request for service.

3 years ago

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John latko Wildwood, NJ

Long wait for response to problem.Still waiting for electric problem to be corrected. Hill electric was sene out.At this time I would like to use local company and ins pay me.

3 years ago

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charlotte Brown Houston, TX

When something needs to be replaced, Choice Home Warranty does cover the installation of the product, and only a small amount to replace the item. This can and is very costly for the customer.

3 years ago

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Michelle Ripperger Loveland, OH

Paid for service fee $65 to tell me the microwave was shot first week of August and I just received the gift card for $191. I'm out the $65 - the new microwave was $400. You're company expected us to wait over 3 weeks to get the gift card then force us to Lowes. We will NOT. be renewing!

3 years ago

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Kelly Green Defiance, MO

Not happy with the claim reimbursement option. No technicians were available at the time of our claim. I was not aware the $5k per claim limit was not per claim bit for the whole AC system. I have 2 units. The contract reads $5k per claim and I was told this was 2 claims for 2 units.

3 years ago

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Kathryn Pena

They do not follow through on replacing things that require replacing. IF...and that's a HUGE If...they replace something, it will NEVER be full replacement....you have to squabble over getting anything they FINALLY decide you are allowed....save your money...get it fixed, or replaced yourself...They are definitely NOT out to "help" customers save! They are definitely NOT amazing!!!

3 years ago Edited January 10, 2024

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Gerald Shrives Oregon City, OR

I had problems with my AC/Furnace system, which is covered in my contract with Choice. First, I could never get a live person to talk to. Second, the web site wouldn't let me sign in. Third, you said you couldn't find a repair company and for me to find my own. Which I did. Then trying to get Choice to pay was a joke. I paid for it myself. When my contract is up with Choice, I will be changing companies.

3 years ago

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Laresha N Rush Red Springs, NC

No matter what they need to fix they find some type of way to make you pay. Alot of companies do not work with them because I have learned that they do not pay in a timely manner. Also the people who do work for them or accept their claims are overpriced and unprofessional. Example the company called me and I missed the call, when I called back the person who answered the phone was like yeah whats up.

3 years ago

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Karthi Gopalaswamy Cumming, GA

A Technician who was authorized by CHW took $1100 from me toward the Uncovered Expenses and then stopped responding to my calls and CHWs calls as well. I paid that after getting the confirmation from CHW. I was told repeatedly over the phone by CHW will reimburse me but today they said it won't be possible. I never reached out to the Technician directly at first place. CHW failed to do the due diligence in the background check of the Contractor and onboarded him. Now he has scammed CHW and its customer (me). CHW failed here miserably and asking me to take the loss of $1100.

3 years ago

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Carol Jensen Porterville, CA

I had to have my pool motor replaced. According to my contract it should have been replaced with equal quality equipment. Not only do I have sub par equipment, which I have now verified the same quality n brand of motor is available, it took a total of 4 months for the work to be complete and my pool sustained MAJOR damage during this time. The whole situation was a mess. Choice wasn't even aware the work was continuing because they failed to call me for 2 SCHEDULED meetings n I had no way of directly getting ahold of them!

3 years ago

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Linda BUIE Muskogee, OK

I still do not have my microwave replacement over a month later, my son's refrigerator is not repaired yet and it has been 3 months. It is just a leaking water dispenser and the repair person broke the label plate on the front of the door when he broke the screw off in the door. At the same time the sove has not had the igniters adjusted either. I left AHS because they went up on on they monthly fees. I may go back to them, at least they did their job.

3 years ago

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Tyrone Dobbs Orange Park, FL

Horrible been waiting on parts for my refrigerator for 35 days and when I call they just tell me wait on the technician. I given them several chances to get the parts and nothing happen I have a family and kids not having a refrigerator for this long is unacceptable. I been really trying to be patient. But let's talk about the next alternative to get me a refrigerator that's works so my quality of life can go back to normal. That's why I choose you guys because you said you will take care the situation when it's comes to everything that's covered under my contract. Please assist.

3 years ago

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Steve Somchith West Jordan, UT

The company sucks, I waited 5 weeks to have a technician to fix my plumbing but they were unable to find one. When I found a technician to fix it they didn't want to pay reimbursement. Most of the time an outside network technician doesn't want to deal with insurance company it just took them too long to process the authorization. The CHW just want me to wait but I couldn't, it has been five weeks since my bathtub leaking. We had to turn off and on when we need to use the water. I ended up paying the cost and thy are not reimbursed the money.

3 years ago

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Newman

They're pretty responsive and easy to get a hold of. It's been no issues, communication wise. Dryer was broken, called them, and they got a guy here within a day or 2 and the issue was resolved.

3 years ago Edited January 10, 2024

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Belz O'fallon, MO

I've used it for my furnace and from my air conditioner. I just think that they are very quick to answer the phones and they're very quick to help.

3 years ago

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Jim Pearland, TX

Because no matter what issue I have they sent someone out even on the 4th of July when my air conditioning went out and it was 95 outsde

3 years ago

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Mike Yuma, AZ

Things go well when I call for a claim. Just sometimes the tech can’t get here sometimes is a bit long. I’m happy anyway. Thanks,Mike

3 years ago Edited January 10, 2024

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Teresa Bradley Wheeler McDonough, GA

Excellent service with the companies that have serviced my home. From the dryer to the air conditioner. Everything was fixed at a reasonable price

3 years ago

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Cynthia Robins Kansas City, MO

They always respond quickly to requests for service. The contractors have always been courteous, professional and knowledgeable

3 years ago

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Anil Jamesburg, NJ

They respond to problems immediately. Technicians sent are knowledgeable and courteous. Issues are fixed/resolved on time.

3 years ago

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Yvonne Highley Pompano Beach, FL

Contractractors are not always prompt in getting back with me and seems that when they find issues, CHW gives them a hard time and then I don't get the item fixed because of do many eclusions

3 years ago

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George Anaya Aubrey, TX

My refrigerator freezer wasn't working properly. CHW contracted a specialist to determine what was the problem. He came in, pulled the refrigerator with my help. Looked at it, measured the temperature in the freezer and said it was inadequate, which I already knew. Told me he was leaving , collected $85 from me then he left. I thought he was coming back. Never returned so I had to push the refrigerator in. I would like to apply for his job. Come in collect $85 and leave. I am totally disappointed in CHW.

3 years ago

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Elizabeth Frazier Crestview, FL

Have to fight for every penny on a claim as so often a claim is denied, and it takes several days for someone to come out to look at what is broken. We had a fan in the squirrel cage to go off balance and it was ruined. This was caused by something in the motor and guess what they would not pay because it wasn't a normal wear and tear! It wasn't anything I did for sure,

3 years ago

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Suzanne A Swain Las Vegas, NV

I was very impressed on how quickly my kitchen plumbing problem was resolved. And Nick's Plumbing was on time and very efficient.

3 years ago

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Jeff

This warranty is garbage!!! To much fine print. They pay for what they want to pay for. The amount they pay does not cover cost of repairs. My a/c went out and I had to pay over $6000.00 for the repair. choice home warranty could not explain the amount they gave me toward this repair. They pulled a number out of a hat and said this is all we pay. My outside faucet was leaking and had to be replaced ( not covered) Plumber choise home warranty sent out wanted to charge me $1200 to fix it. I had a local plumber fix it for $125.

3 years ago Edited July 10, 2024

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Peter Lee La Mirada, CA

Very prompt and helpful in their response to my repair requests. They are top of their game. No comparison to other peers

3 years ago

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Donna Grant Myrtle Beach, SC

I've had very good service with the company. Everything was simple. I just made a call paid my $85 and the service did everything else.

3 years ago

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Peter

Quick to deny claims, horrible to work with (dispatching and the whole process drags), requires many follow-ups, and the "appeal" process is a joke. Example: pipe burst under foundation is covered... but not really, since it's a pre-existing condition (galvanized pipe put in the ground 60 years age), dishwasher "too nee to break." Why even pretend that it's covered... look elsewhere.

3 years ago Edited January 10, 2024

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DWinford Troutman, NC

I have been satisfied with the outcomes of each of my service calls accept I had to make several calls before I learned the outcome on one of my reportings.

3 years ago

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Mohammad Vali College Station, TX

When I called Choice about my AC they setup an appointment with a professional and they replaced my unit but I have to pay $475.00 towards service fee and labor.

3 years ago

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Natalie Sutton Las Vegas, NV

I had a very bad experience when I first signed my contract. Recently I needed a repair & was very pleased with the services. I guess you just can't have it 100%

3 years ago

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SHELENA Lowrie

I have been with choice for many years now. Choice offers good value, but do not provide it. The contractors they have are horrible. They accept the claim and then keep rescheduling no fault of the customer, and then say that the part isn't covered with Choice, leaving you to pay a ridiculous out of pocket amount. Then when you call Choice, they are rude and dismissive, and say no, the part isn't covered, but if you look at your policy, it should be covered. They are a Crappy company, and I would HIGHLY suggest going with another company!!

3 years ago Edited April 4, 2024

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Noemi Newton, NJ

They didn't help with my needs, send the Technician to my home and didn't do nothing, with out no tools, and I was very obsessed and call the Company and never give me the solution, and ended canceling my Policy and I still Hebe the issue that I have to call the call plumbing to fixe the repair issue . No happy that all and I will not recommend nobody's

3 years ago

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Gary Hicks Hernando, MS

Because there isn't anything lower listed. When you have a claim that goes to replacement they will not pay a reasonable amount. They screw the Cust over and give them the lowest amount for replacement they can. Had a top rated dishwasher go out. Beat of the best. All I recd was a little over $100. After my contract is up I won't renew. Worst home warranty company I've ever dealt with. First American way fairer on replacements

3 years ago

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Susan Stone Grants Pass, OR

I needed service on my AC unit during a triple digit heat wave. Choice had no one available to respond and suggested I use the option to contact someone. So I did. The moon contact provider was not going to fill out the form for my reimbursement, he had more people to see. Luckily it was not too expensive this time. Never do that again. And customer service reps barely understood English and were no help.

3 years ago

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Virginia And Victor Kissimmee, FL

We have been customers almost three years. It was a good price they gave me. I have only used it twice, for the disposal and plumbing.

3 years ago

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Anonymous Plano, TX

They've been responsive. I just think sometimes they need to look at the contractors they use and replace the ones people keep having issues with. I got a good price.

3 years ago

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Sean Lancaster, OH

They they cover almost everything. So far it's been good. It was very prompt and the service was very fast and very simply and there was no trouble.

3 years ago

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Anonymous Cullman, AL

A couple of weeks ago a guy came out to fix the refrigerator. It didn't taking long and he was fine, he was an honest guy.

3 years ago

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James Leavenworth, IN

They do respond pretty quick to emails. They screwed me on my dishwasher with a response that they would fix it and never did, and then they sent me a check to replace it. They're very slow on reimbursement checks.

3 years ago

Choice Home Warranty Reviews