Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Noemi Newton, NJ

They didn't help with my needs, send the Technician to my home and didn't do nothing, with out no tools, and I was very obsessed and call the Company and never give me the solution, and ended canceling my Policy and I still Hebe the issue that I have to call the call plumbing to fixe the repair issue . No happy that all and I will not recommend nobody's

3 years ago

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Gary Hicks Hernando, MS

Because there isn't anything lower listed. When you have a claim that goes to replacement they will not pay a reasonable amount. They screw the Cust over and give them the lowest amount for replacement they can. Had a top rated dishwasher go out. Beat of the best. All I recd was a little over $100. After my contract is up I won't renew. Worst home warranty company I've ever dealt with. First American way fairer on replacements

3 years ago

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Susan Stone Grants Pass, OR

I needed service on my AC unit during a triple digit heat wave. Choice had no one available to respond and suggested I use the option to contact someone. So I did. The moon contact provider was not going to fill out the form for my reimbursement, he had more people to see. Luckily it was not too expensive this time. Never do that again. And customer service reps barely understood English and were no help.

3 years ago

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Verified Customer

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Virginia And Victor Kissimmee, FL

We have been customers almost three years. It was a good price they gave me. I have only used it twice, for the disposal and plumbing.

3 years ago

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Anonymous Plano, TX

They've been responsive. I just think sometimes they need to look at the contractors they use and replace the ones people keep having issues with. I got a good price.

3 years ago

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Anonymous Cullman, AL

A couple of weeks ago a guy came out to fix the refrigerator. It didn't taking long and he was fine, he was an honest guy.

3 years ago

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Marty New Market, AL

Sometimes it takes a little longer to get answers. I have used them multiple times for the same AC unit and they always get somebody out there to take care of it.

3 years ago

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Sean Lancaster, OH

They they cover almost everything. So far it's been good. It was very prompt and the service was very fast and very simply and there was no trouble.

3 years ago

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James Leavenworth, IN

They do respond pretty quick to emails. They screwed me on my dishwasher with a response that they would fix it and never did, and then they sent me a check to replace it. They're very slow on reimbursement checks.

3 years ago

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Verified Customer

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Rita Steele Rock Hill, SC

I have used my warranty twice. Both times even with covic going on I had a rapid answer and appts. To take care of my problems. Thank you.

3 years ago

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Delaina Blade Irving, TX

Quick response when I submit a claim. I have not had any issues with your company. Also, I have referred a couple of people to Choice.

3 years ago

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Joanne Dean Herndon, VA

The technicians were very thorough and completed the washing machine and the oven promptly. I am thankful for Choice warranty for having them fixed.

3 years ago

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Angela Rogers Chattanooga, TN

They have always been receptive and helpful on claims. My only suggestion deals with the amount offered when an has to be replaced should be increased.

3 years ago

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Sharita Clopton Union City, GA

The customer service rep's are reading a script. I had two accounts opened due to a processing error. They said they closed one of the accounts but when I called in a claim for a/c repair, they entered it on the wrong account and delayed repairs.

3 years ago

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Verified Customer

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Salvatore Azzara Remsenburg, NY

They are impossible to eal with. After waiting on hold for 40 minutes to speak to a manager regarding a serious issue nothing happened I am 82 yrs old with limited computer skills but Choice wants almost everything done this way.

3 years ago

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Victoria Hakel New Kensington, PA

Like everything else, they started out good but slowly but surely did not want to cover anything. My contract is up soon and I see all their prices have gone up. I I still want home warranty coverage but I will try to find somebody more reasonable and willing to honor their contract.

3 years ago

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Verified Customer

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Patrice Holnes Monroe, NC

The way some of the little underwriting is written the company will never replace your big units because they have catch 22s in there clauses. My AC coil had a leak but because it required r22 which is being phased out and it's so expensive they wouldn't replace the unit. If certain parts are broken they won't fix your units. It's a scam. Then they want additional service fees for the same items from the same call.

3 years ago

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Verified Customer

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R Vassallo

Awful, disorganized, people who answer the phone don't know what they are doing. Follow scripts and if there is a problem there is NO solution.

3 years ago Edited August 25, 2022

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Verified Customer

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Mehmet Mert Konu Joliet, IL

I am sure it will not change anything but I have to share how you were before and now. Before, Choice Home Warranty was honoring the contract between them and their client. When you have to repair or replace something, you were looking to the equivalent of the equipment. Today, you give the minimum yo can by saying that the contract gives yo this right which I never received the copy of the contract or see before acknowledging the purchase. With that contract, you pay $191 for a microwave that the cost of replacement is $359 + labor + delivery. You became a Scam.

3 years ago

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Verified Customer

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Alice Asheville, NC

You all harass people. Endless calls and e-mail. You auto opt me in to a renewal. I opted out and a couple days later I received the same email saying your opting me in again. Such a waste of time. Your folks called every day and when I asked them to stop they were so rude and someone else called the next day. If it wasn't for these tactics and you left me alone we would have renewed with you all.

3 years ago

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Anonymous Seminole, TX

You can never get a hold of a live person, you have to do everything through email. You know you can't explain yourself or talk to anybody. For one repair they gave me the option to find my own company and get reimbursed and then when I did that they didn't want to pay for it because they said that it wasn't approved.

3 years ago

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Richard Colleyville, TX

It's a lot of argument and a lot of fighting to get anything done. Terrible service. They don't want to fix the source of the problem, just the evidence of it. Instead of replacing a part the just fix the damage that was caused by it until it happnes again.

3 years ago

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Judy Pahrump, NV

Sometimes it's very good and sometimes it's not. I needed my microwave replaced.They told me that I could either get it really cheap one or look online and buy one myself and they gave me a price quote what they give me so I found one. And then they refused to install it.

3 years ago

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Verified Customer

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Yasar Round Rock, TX

The account manager is always able to expedite my claims. I believe his name is Vince Kane. I have gotten quick responses from choice warranty.

3 years ago

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Kristina Baytown, TX

I just had a claim denied on my electrical system because they don't cover the basic seven electrical system. I have eight outlets that do not work in my house. It'll probably cost close to a thousand dollars to fix it myself because they refused. Another time I was without air for three days and over a hundred degree temperatures in home because they wouldn't come out sooner

3 years ago

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Verified Customer

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Lance Parker, CO

I had leaking pipe and the plumber came out and looked at it and then a few days later they fixed it. They were pretty responsive when I sent the request.

3 years ago

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Verified Customer

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Richard Diamondhead, MS

I was disappointed when I submitted a claim for a dishwasher repair. They determined it needed to be replaced and gave me a gift certificate to use towards the purchase. There is also a lack of technicians in my area so I have had to find my own multiple times and wait for the reimbursement.

3 years ago

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Lynn Naugatuck, CT

Knowledgable, prompt. Extremely pleased with plumber. He was in time and explained everything to us. Recommended to my son.

3 years ago

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Lois Wichita, KS

Fast easy, repairman very professional, got the repair done within 30 minutes of being here. Highly recommended the choice home warranty.

3 years ago

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Steve Odgers Riverside, CA

I needed a repair on my air conditioner. Company that you sent was excellent service was excellent and the repair was excellent. Thank you so much

3 years ago

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Monicah Vernon Axis, AL

They were quick to send repairman. Just have not received the part that was ordered so repairs are still have not been made.

3 years ago

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Jim and Terry Brush North Little Rock, AR

Only used the warranty once, but have been satisfied with the prompt attention to the matter as well as the outcome of completing the service needed.

3 years ago

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Barbara Houston, TX

I have received fast service responses and have been very satisfied, so far, with the outcome on the repairs that I have done.

3 years ago

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Verified Customer

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olga rascon Las Vegas, NV

had ac problems and the company that came out knew what they were doing and corrected the problem quickly and efficiently

3 years ago

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Verified Customer

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Eileen Hinphy Phoenix, AZ

Everything was so easy. I had an issue with my washing machine leaking and it was fixed by a friendly professional repairman.

3 years ago

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Verified Customer

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A&B Kroupa Greensboro, NC

The process worked as promised, all those we talked to at Choice were professional and knowledgeable, and we are totally satisfied with the outcome.

3 years ago

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Verified Customer

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ray seibold

Kind of a Jeckle or hide response, some items get fix at the greed price and others require additional cost for various reasons. All requests are handled, but not as dicribed.

3 years ago Edited February 11, 2026

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Verified Customer

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Carolyn Jones Corona, CA

My air-conditioning unit was not working and their service technician took care of the problem immediately and very professionally.

3 years ago

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Verified Customer

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Vic Berbano Las Vegas, NV

The online portal is efficient to use. Response time is within 48 hours. Approval is quick. Repairs are completed expediently.

3 years ago

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Mack McGahee Ladys Island, SC

Very good customer. They are always quick to answer our questions. Never had any problems in getting services. Thank you

3 years ago

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Peter Scariano Willowbrook, IL

Choice Home Warranty has fulfilled its obligation to us as promised. There have been some minor issues, but overall we have been pleased with their service.

3 years ago

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Martin Shapiro Sharon, MA

Difficult to reach live agent to file a claim. Excessive delays in getting service appointment. Excessive delay in receiving approval for repairs and parts after service agent arrives

3 years ago

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Edward Huntingdon Valley, PA

The communication with Choice, Kaia Management was very irratic and confusing wasting a good bit of our time and not letting us know when schedules were changed and scheduling again after the visit.

3 years ago

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Christi Knight Charlotte, NC

My most recent claim on a malfunctioning microwave was determined to be repaired by you, the company, but "replace" by the repair company. We are still waiting (3 weeks out) for something, anything, to be done.

3 years ago

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Carolyn Lever Mount Pleasant, SC

Because they only gift you gift certificates from lowes only they never give you enough money to really replace an item most the tint 200-300 less than retail they do not return your claims to mangers have one for 3 weeks with no response

3 years ago

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Scott Dean Knoxville, TN

Over 1 year and numerous tech visits to resolve an obvious HVAC issue. Instead of simply allowing techs to replace parts they diagnosed as requiring replacement, Choice only allowed them to complete patchwork resulting much out of pocket expense for additional service visits and uncovered items. A huge hassle and horrible experience

3 years ago

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Patricia Dumas

Thought I would give them another try. At least this time they got me the people to come out and work here. Both the companies they sent here where very nice, friendly and got the job done. Very happy with that.

3 years ago Edited January 9, 2026

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Angie Englewood, FL

I have had three different claims filed and only one was taken care of that was a clogged sink. The other was my washer witch I was told I would have to wait two weeks before it could be replaced and the other that wasn't taken care of witch I was told when I signed up for the warranty program wasn't covered.

3 years ago

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Annette Lewis Nashville, TN

My AC unit went on the blink and O call home warranty (Choice Warranty) to come out check my unit which the repair guy said i need anew unit the gave me a quote foe new one the order the unit that was in late may or june the is August I don't have the new unit yet.

3 years ago

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Patricia Phoenix, AZ

Their prices are cheaper and affordable than other companies. The last visit to fix my shower head they were also going to come back to fix one of the parts of the sink but then they haven't called me or reached back to me to when they're going to come and visit.

3 years ago

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