Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Ron Duquette Jacksonville, FL

It was a great experience. The technician was fantastic. We tried to get this problem twice before without satisfaction. Tactical plumbing found the cracked flange, fix it and we haven’t had a problem. Great service. Thank You

6 years ago

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DiAnne Kennedy Marshfield, MO

The plumber came on time, assessed the problem quickly, left to purchase some additional necessities to complete the repair, and came back in a brief period of time and completed the repair. I really appreciate the good service we received.

6 years ago

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Partha Chandaroy Clarksburg, MD

My refrigerator stopped working. I filed the claim online with Choice Home Warranty in few minutes. They sent the work request to a reputable repair company (with 5 star ratings) within one hour. I got the repair done by next morning. Overall, awesome experience!!

6 years ago

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Russell Parks Missouri City, TX

I recently had an issue with my home A/C unit. The technician came the next day, diagnosed the problem and returned the next day with the parts to repair the unit. The technician was constantly in communication with me and I was very happy with the service.

6 years ago

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Melody Bartowick Grindstone, PA

I spoke with a representative about how the program works. It was something I've been thinking about lately. So he said lets see what's available in your area and give me a quote. I was then given to another member of the team. He was able to answer all my question. He explained there is a fee when someone comes and a monthly charge. That charge was lower than I was thinking. The best part he verified my area and advised that I could have a person come out in one to two days. I'm not able to say exactly what this company can do when I need them but the person who went over everything was great. He even gave me his direct number. So I'm going to try it out. My dad used to fix anything and when he passed we have to hire people and had to hope they were able to fix things and was able to take care of the problems. This has been hard to not know how things would end up.

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback.

Oct. 1st, 2018

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Eric Sidbury Charlotte, NC

I had the pleasure of speaking with Grant and he helped me with all my questions about the warranty and also gave me a clear understanding of how the warranty works and what is all covered. Couldn't ask for a more knowledgeable sale person.

6 years ago

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Cynthia Roach Antioch, TN

Jimmy with A&J Home Services was so polite and repaired my garbage disposal quickly. He also made sure there were no issues with the drain or the dishwasher before he left. This was a GREAT first experience with Choice Home Warranty! I entered the claim request on Tuesday at 2:36 pm; at 2:41 an appointment was set for the NEXT DAY!

6 years ago

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Dina Krumnow Maumelle, AR

I was very pleased with the assistance I received on the phone and the price of the plan I chose. It was an easy process. I’m brand new and, of course, have no experience yet with how a claim is handled. But I am hopeful that it, too, will be a good experience.

6 years ago

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VIVIAN WILLIAMS Clermont, FL

Stephen K was the Sales Rep. I spoke with and he was most professional, efficient and helpful. He thoroughly reviewed Programs offered as well, pursued saving costs for me. I've spoken with many other Home Warranty Sales Rep. but none comes close to being as knowledgeable and genuinely concerned for the Customer (me). Thanks, Stephen K and I pray I will be equally happy with my Policy should the need arises.

6 years ago

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Jack hoffman Great Neck, NY

Every time a problem has come up in my home your service people were excellent and got it resolved. My recent plumbing issue was quickly diagnosed and fixed. It really gives me a great sense of comfort to know I have a contract in place with your company.

6 years ago

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Henry Ramos Miami, FL

Best decision ever to purchase Home Warranty, didn’t think we would need it, but when things went wrong they have been responsive, professional, courteous, continuous follow ups & 100% effective. I don’t do surveys but I’m compelled to con Let’s this one because of the superb manner i’ce Been treated. Thank you Home Warranty.

6 years ago

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Angie Sumpter Dayton, TX

We had a very good experience using Choice Home Warranty this week. We had a problem with our air conditioner. The company who Choice Home sent out was very prompt in coming out to fix it. We’re very please with their service.

6 years ago

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John Fetterman

the response to my call was a breath of fresh air, I was not put on hold I got a real person that took my complaint and set up a repair with in a few min. the repairman was set for the next day from 7-11 am. they arrived on time and the repair was done by 3-pm. I am very happy with the service and would refer anyone to this company John F.

6 years ago

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fred mcdonald Powder Springs, GA

We called in our claim on Monday and the repair man was there at 11:00 A.M. on Tuesday. The repair took approximately 2 hours. Repair worked well however, repairman left some water on the hardwood floor. What happens to the floor remains to be seen.

6 years ago

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Maria Lockport, IL

I was very pleasantly surprised at how quickly our AC unit was fixed. The call was made on a Thursday and by Friday, it was done. The company's repair man was very professional and polite. He explained everything to me and did a great job repairing the unit.

6 years ago

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Tina Augusta, GA

Fortunately have not needed service as of yet. That being said the renewal process is and has always been easy and affordable. This company works with people and their various needs to include financial. Customer service in the renewal and sales department is excellent! Will continue to use this company as long as I own my home. Will review again if I am to ever need to actually use the warranty.

6 years ago

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DONGJIE Grandview, MO

The speed is very fast, the service is very good, with CHW, I don't have to worry about the facilities in the house. Choosing CHW is my happiness! A friend told me that it will not necessarily help me, I will I bought this service with a try-and-see attitude. unexpected CHW very fast, This is a wise choice.

6 years ago

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Dawne Dennis Zephyrhills, FL

My experiences with Choice Home Warranty have been wonderful. The claim process is fast and easy. Communication for appointments and coverage are wonderful. I have never had a problem with any service people they have sent and repairs have been made promptly. I feel I made a great "choice" in picking Choice Home Warranty!

6 years ago

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Juanita Williams Lilburn, GA

I had to use my home warranty because my stove went on the blink. After explaining the issues and having the maintenance guy check to see if it was fixable. I was given the opportunity to buy a new one due to the original being outdated.

6 years ago

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Rosita Richard Valley Stream, NY

I am still waiting for my claims to close; but I agree with CHW's down to earth proposition - cash in lieu of expensive repair or replacement. That gives me the freedom to choose the appliance I want. Also their response is very prompt. The technicians they send are professional. I can honestly say that I am satisfied so far with my Choice Home Warranty coverage.

6 years ago

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Deanna Penzkofer El Mirage, AZ

Gary arrived on time and was very professional, polite and a fantastic repair man. He knew what was wrong with my washer the minute he heard it. He had the right part and left my washer looking just the way he found. I would want him to do all my appliance repair work. He was GREAT!

6 years ago

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Theodore Watkins Laurel, MD

My dishwasher and stove was having issues. I put my claim in with Choice and the jobs were given to two separate techs. When the first came he said he could fix both and made the day for my wife. Thanks Choice for only using the best techs!

6 years ago

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Martha Burnes Cypress, TX

We called that our garage door opener wasn't working. Initiating the claim was easy, people were nice, and the repair folks came the next day. Real Garage Services - Israel was the technician and they were outstanding. Had it fixed right away. A great experience.

6 years ago

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Delois cole Stone Mountain, GA

Technician was very professional and knowledgeable about the job. Choice was pro-active in speaking with him about coverage of certain parts for the repair. It was my first experience with Choice and it was an enjoyable one. Thank you.

6 years ago

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Cathy Abilene, TX

I just signed up today, but I was extremely impressed with Mitchell and the way he worked with me to find overall coverage at a monthly cost I could afford, and a service call fee that was $15 lower than the last home warranty company we had!

6 years ago

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Theresa Galindo Houston, TX

I have had several Home Contract Warranties from other companies, but Choice Home Warranty is the only totally honest company I have ever used. I will stay with Choice Home Warranty for as long as I own my home, Thank you! Theresa Houston, TX

6 years ago

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Sam Fairchild Chipley, FL

So far I've only paid in and I just renewed my policy. I've not had any interaction with anyone except sales and I wasn't too impressed with them. The agent I spoke with answered the number I dialed with: "Hello!?" rather than with the business name at first. I guess that set the tone for the remainder of the discussion. He didn't listen to me when I told him I didn't have my policy number, asking almost immediately for my policy number so he could help me and then again a couple of more times until I had to emphatically tell him I didn't have my policy number. I really do not appreciate it when people who are there "to do everything in [their] power to help" you don't even listen to your first and major concern!

6 years ago

Reply from Choice Home Warranty

Sam, Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 28th, 2018

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Fernando Washington Beech Island, SC

I am very satisfied with the coverage that Choice Home Warranty provides. They are definitely the best in the business and deserve the #1 rating they have. The sale associate Henry was very courteous and professional. I would highly recommend this company above all others. Fernando Washington

6 years ago

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Cindy Clifford Orange City, FL

Fortunately I have not had to utilize my Choice Home Warranty until now. We had a plumbing issue. I called to initiate a service call and received an immediate response. The plumber was there and resolved the issue the next day! The gentleman sent was courteous, efficient and knowledgeable! Very satisfied! Cindy Clifford

6 years ago

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NIcholas PEZZULO Myrtle Beach, SC

My son-in-law talked to Mr. Warren T. He was extremely nice and was well versed to answer his questions. After an explanation, Mr. T called this Monday AM and again reiterated what he had said to my son-in-law. This time he talked to me. After a few moments my wife and I signed on with your company.

6 years ago

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Chieniekia Idonia Johns Montgomery Village, MD

Customer service is knowledgeable and friendly. I have compared the pricing with other program and services. I would say Choice offers a far better value than it's competitors. I have exchanged note with friends that have others and I am getting the better deal.

6 years ago

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April Cortright Mulberry, FL

The rep called before I finished my online inquiry, which I appreciated in this context. Choice already had the highest ratings I had found so he just made the process that much easier. He took care of my needs ASAP! Excellent customer service!

6 years ago

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Darlene Theophilus Mount Vernon, OH

I called to your company this morning stating that my AC was not working, and that because of breathing problems and being on O2, that I needed it fixed today if possible. You got right on it and you called a company and it was fixed by 2:30 PM. Thank you so much for getting it repaired quickly.

6 years ago

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JAMES BRADY Spring, TX

We have been with Choice Home Warranty for three years, and although we have not had to use them often, when we needed them they were there. We were only turned down on a claim once and after receiving the explanation we were satisfied. We have just renewed with CHW for an additional 3 1/2 years.

6 years ago

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M.Kathleen Hull Punta Gorda, FL

Your company was referred to me by a current customer who is very satisfied with your company. I trust him and now I trust Choice Home Warranty. The representative I spoke with was named Sam. He was very helpful and should be considered an asset to you. I look forward to doing business with you.

6 years ago

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Winsome C Fyffe Hempstead, NY

Always had prompt effective service. Whether it be plumbing or electrical I can depend on Choice Home Warranty to resolve my problem. As I speak, they are replacing my broken microwave oven. If the appliance cannot be repaired Choice Home Warranty replaces it. Thanks Choice Home Warranty.

6 years ago

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Valerie Lynn Simmons Hitchcock, TX

This is thorough coverage at a very affordable price, and if I find something cheaper, they will match it. I think that's a great deal. The representative I talked to was Frank M, and he was informative with no high pressure sales b.s.

6 years ago

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Murray Brand Boca Raton, FL

The tech was professional, methodical, knowledgeable about the plumbing job he was sent to repair. Aside from being a nice person, he made certain to clean up after himself. I would not hesitate to refer this company to my friends.

6 years ago

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Constance Webster Colonial Heights, VA

The associate seemed very informed. Answered all my questions. Sold the product without being pushy. I am looking forward to peace of mind as we spend the years of our retirement not worrying about the necessary items for our home and our comfort.

6 years ago

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Jennie Swanson

When I purchased a policy for the Florida home and the Colorado home, I added Septic & well to the policy in Colorado and Septic to the Florida property and I have yet received a policy that shows those additions, which have been paid for. That part is very disappointing. I am waiting to see how you respond to a service call from a warranty part on an air conditioning. So the service is still in question, both policy information and now payment of a service call. UPDATE: My claim for reimbursement of a service call has been approved and waiting for the check. We'll see how the rest of my claim and complaint is taken care of and mailed my updated policy.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 27th, 2018

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james Nashville, TN

I called Choice 07/20/18 about 6:00 PM, told them about my AIR being out. they next morning I got a call about an appointment set for 07/27/18. I called the contractor to see if there was anything sooner, it's in the 90s here, he came out Monday morning, ordered part, installed in Wednesday 07/25/18, 9:00 07/25/18 air went out again. They have been back out this morning 07/26/18. put in .5 pound Freon. We shall see. Choice has been great. Hoping that the contractors on this end get it together. This is why I left American Home Shield.

6 years ago

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Cheryl Emery Leander, TX

I think Choice is a good warranty company. I also think decisions on paying for repairs could be more customer friendly. Whether you do yearly maintenance or not things break down and appliances and home major units , break down . This should come into consideration when disallowing coverage on repairs. Also, I think alot depends on how thecontractor that you send our writes up the report, some are customer friendlysome are not. I learned alot about that with one of your rival customers, This being said I think Choice is a good company, we will see as time goes on.

6 years ago

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Wayne Doberstyn Solon, OH

Our repair to refrigerator was just approved. I would like to save my overall rating when the repair is complete. Up to this point we are very happy with the service and approval of the repair which will completed s soon as the part arrives. The tech, Alex, was very friendly and polite.

6 years ago

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Patricia Leeser Little River, SC

My experience was speaking with Aaron regarding my options available with your plans.....he was very knowledgeable regarding the service I would be receiving and eager to answer any and all uestions I had. Typically I do not like dealing with representatives trying to convince me of my need for the service. Aaron handled it in a no pressure, well-informed friendly approach. I would love to be able to send more business his way.

6 years ago

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Mithun bhattacharya North Wales, PA

Claim put in online. For few days Choice tried but couldn't get contractor to come out. Gave option to for me to find one for myself. That was extra hassle. Plus needed online approval documents to be sent , prior to doing work. It's difficult to get business to adhere to such regulations, when not tied to HW. Luckily one service agreed. Finally got done. Seems bill has been cleared, waiting for reimbursement check.Supposedly due in 30 days.

6 years ago Edited September 14, 2021

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Jeff Taylor Tampa, FL

Easy claim request process; good serviceman and timely responses using online website. Only negative is several days needed for service appt for issue that was a bit more urgent. But very fast response and help times. Easy claim resolution. very satisfied

6 years ago

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shankerbhai patel Parrish, FL

my garage door was giving me trouble, try to call customer service 5 to 6 times times but no answer, finaly send e mail & they contact me, explain my problem, set up appointment for next day , techanician came on time & repair it. thanks

6 years ago

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RAUL HERRERA Tolleson, AZ

I live in Phoenix, AZ, where the weather in summer is very hot, my ac went out , we are around 116 degrees, CHW processed my claim quickly, they sent a good company to repair my ac, they did it and we as a family are very happy and satisfied whit this Home Warranty, I really recommend it !

6 years ago

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Bethany Lexington Park, MD

CHW has promptly found me professional servicers each time I have filed a claim. In the event that no one was responding to their solicitation of my job order, they quickly gave me the option to find my own repair company and get reimbursed- this process was also easy and seamless. I highly recommend their services!

6 years ago

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Edwin Carson Tampa, FL

The agent I talked to was very professional and explained everything to me. He also told me about senior program which was perfect for us! The prices were the best of any warranty company I have researched. I look forward to having a long relationship with Choice Home Warranty

6 years ago

Choice Home Warranty Reviews