Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Javer Stubbs Spring Lake, NC

I purchased a home warranty from Choice and my air conditioner went down they wouldn’t cover it because they said it was due to the storm, well I have two air conditioners the other works fine. They never get someone out in a timely fashion and they never keep their word. The tech was supposed to come in the morning and shows up 8 in the evening and next day he didn’t even put in a work order for my washer machine. After my contract is up I’m done. I rather pay more than to give away free money.

5 years ago

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Cathy B. Bertram, TX

Choice Home Warranty is a great choice when you need home protection. They had better plan options and the best pricing of all the companies I considered. I’m so happy to know they will always be there to help when I need them.

5 years ago

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Robert Schellman Arlington, VA

7 Jan 18: Choice Home Warranty has responded to this posting. They have offered and I have accepted a revised settlement. Buyer beware, full replacement of repairable covered items either because they are not economically repairable vs. replace or are mechanically repairable is not necessary the end result. Older appliances have significant limitations for receiving replacement value. Beware. 31 Dec 18: Choice Home Warranty (CHW) appears to be somewhat of a scam. First the good points….. Choice Home Warranty responds very well and promptly to service calls. Additionally,. The service technicians are prompt, courteous and have the technical expertise needed to fairly assess the situation. They also promptly report the results to CHW and CHW responds rapidly, usually within 24 working hours. Now for the disappointments…. This service call resulted in CHW determining a replacement of my electric range was less expensive than the repair. Initially I received an email offer for a $349 cash settlement that was less than half of what a equivalent replacement item would cost. I declined the cash settlement then the real frustration started. I soon received a call from the CHW representative assigned to this claim and she immediately said that all that they can offer only offer the initial low settlement which I previously refused and pushed me to settle for that using claims and quoting the contract and also stating that CHW does not actually arrange to replace the item and that the offered amount was what CHW would pay for the like replacement because CHW does not buy retail as I would have to. She also said that the unit was 20 years old (it was actually about 15 years old) and was insinuating that the replacement should be pegged to the value of the item back over 15 years ago. So, I said that, if HCW can do better on the price for an equivalent replacement please do so and arrange for delivery and installation. She refused to do this again stating CHW doesn’t actually replace the item, that the consumer has to do so. Thus, I pressed for a better settlement telling her that, if it was required that I replace the item, I would have to buy retail and CHW policy provides for an equivalent replacement and it costs double the offered cash. She kept going over the same comments refusing to address the actual replacement of the item and its actual replacement costs. She frustrated me greatly and I was becoming angry…I told her so and asked to speak to her supervisor. She said there were no supervisors. I asked to speak the Vice President in charge of her section and she seemed to ignore this request. She then cut me off and said that she could only go up to $589. I thought it over and given the frustrating 15 minutes with her I accepted. She placed me on hold for about 5 minutes and came back telling me the money would be sent in about 30 days. I asked for this in writing and she refused say the conversation was recorded. I tried to insist having this $589 settlement in righting and this was entirely to no avail and I thanked her and hung up. Even with this offer I will be out of pocket around $200. What kind of games is CHW playing and what kind of replacement coverage is this and why such poor customer service???

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
Kind Regards,
CHW Team

Dec. 31st, 2018

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Les Ferguson Kerrville, TX

There was a quick response to our claim. Following the technician's assessment of the problem areas, he noted the repairs would exceed the original approval amount. He contacted the Choice Rep and was able to get the needed repairs approved.

5 years ago

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Richard S Biddy High Point, NC

The last 3 uses of your service has been screwed up completely. 1. Appointment advised was not made . Technicians ndate a day later. 2. Other technician did not accept the order, did not show up as we were advised and you never called nor did they. Did not know of this until I was able to run down technician. 3. SEnt repair people for repair and advised no coverage on this nitm after his arrival. You were advised three times, by me, the exact service required but sent them anyway and created a longer wait for repair by others problem. Never once told me it was not covered after you agreed to make the appointment for specific repair requested.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 4th, 2019

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S. Dorsey Aberdeen, MD

Choice came me updated on everything. Making the appointment telling you the company that would be coming and the time. The Service Tech was great came on time and worked until he fixed the problem. It was great to work with a company that delivers what they promise.

5 years ago

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Bonnie L Robbins Buckeye, AZ

Our furnace went out - we called Choice who in turn called A-Team Air Conditioning. That was Wednesday morning. On Thursday a tech arrived and within an hour we had heat again. Very satisfied with the service. Thank you!

5 years ago

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Russ B Salt Lake City, UT

Garbage disposal went out Day after Christmas but Choice found a company to come out diagnose the problem and replace it. A little delay getting paperwork to Choice but as soon as they received it from the plumbing company it was approved and appointment was scheduled. I am very happy with Choice Home Warranty..

5 years ago

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Joaquin Davila Atlanta, GA

Its a no hassle process. I call them, they set up the appointment, the technician contacts us, arrives on time, and fixes the problem. If you don't want to mess with tedious fixes, Choice Warranty is an ideal service to have.

5 years ago

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Brigid H Silver Spring, MD

I had an issue in my home the day I moved in. I called them and they put it out for a service provider. There was going to be a wait to get the plumber here and it was two days before Christmasso they couldn’t send one until Thursday, but when I called back they explained that I could use my own service provider. The authorization process went smoothly and the work was done. I got notification that I’d receive my reimbursement a few minutes later. I should have it within 30 days.

5 years ago

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Nicholas Fresella Mount Vernon, NY

I don’t normally pick up 800 numbers, but I’m glad I did. I spoke to a repersentive (Phil M) which took the time to answer all my questions. He was very knowledgeable and didn’t rush though explaining the coverages and fees associated with the policy. He made sure I was 100% satisfied before hanging up the phone.

5 years ago

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Judith Lancaster Fort Myers, FL

Our service man came in two days, anticipated the problem so he brought a replacement part with him. He was correct about the problem, got authorization and finished the repair. In and out in under an hour. He was friendly, professional and knowledgeable. First class.

5 years ago

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Della Allen Huntley, IL

Provider said I would here your decision by end of day. He did not even enter it into your system til late in the evening. Once you made offer next day, I called to find out how long to receive check. The customer service rep said it would be about 30 days. It should have been stated in your letter. I was told it was in contract. I foolishly assumed that would not be true as a standard as I'm sure people realize your clients need that money to replace appliance. In addition I find it interesting your system has to mail it. Odd you can money out of my account but not put it back in. I understand it's two systems but they could share information that would speed up the process to improve customer service. I say all of this as a former info tech director who understands process and customer service.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jan. 2nd, 2019

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jane Milford, PA

We had a pipe break and needed it repaired quickly . We received an outside authorization within 24 hours and had our plumber here by morning . The pipe was repaired , the payment authorized and the job was completed . We couldn't be happier with the service we received

5 years ago

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David Snow Lady Lake, FL

I cancelled my policy and I was to receive a refund . However, after two months I never received the credit into my account. After calling CHW they apoligized and said they would be sending the credit in the next 10 days. Customer Service was very helpful.

5 years ago

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falke11 Roanoke, VA

Choice Agent was very helpful and arranged for the Service Call in an expeditious and professional manner. It took 24 hours for a service call which I believe it too long. A Service provider should have been arranged in less time, such as 12 hours maximum. The Service provider was excellent and arrived at the time arranged. He was courteous and professional.

5 years ago

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VMayberry Jonesboro, GA

Great response time to my situation about my refrigerator. The company that came by was very professional, nice and knowledgeable about my problem. He took the time to show me the problem. Thank you CHW. I am very happy that I have you as my home warranty service. Whew! This could have been really bad.

5 years ago

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Sarah C. Watterson Lexington, SC

My experience with Choice Home Warranty has been good at times and frustrating at other times. MostClaims, you have to make about 3 service calls before the problem is solved. On my last claim for my heating system, the serviceman came Saturday after several calls. They worked diligently for 2 hours and still found no cause of the noise in my heating system and it is still a mystery as they did their best, I guess. On my other claim on the range oven, it is still not fixed. I received a note that the problem was going to be too expensive to repair and you were going to make a settlement with me for another range, but I still have not received the details of how much this settlement is going to be and how do I go about getting this settlement. I need a oven that works for Christmas baking. I had to do without it again at Thanksgiving. Please send me some answers.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We will contact you directly to provide further details about your claims.

Dec. 14th, 2018

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Greg Bailey Kannapolis, NC

This was our 2nd time in need of their service. The phone call was easy, the appointment was made for the next day. The technician was prompt, very friendly, knowledgeable. We will renew our policy for sure! Home Choice warrant takes the worry out of being a new homeowner.

5 years ago

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Maryka andrea tuley Lawrenceville, GA

I had a disposal problem they sent out a service man which I had an issue with the company responded with sending out a new technician who finish the work wonderfully with no problems and the company was easy to deal with in solving the problems.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

We will contact you directly to further assist.

Nov. 27th, 2018

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Kathryn McCardell Lehigh Acres, FL

I made my 1st claim, late in the day on the 6th of December. Easy too, just made the claim online, took all of 10 minutes they got back to me within 20 min,, saying they will contact me again when repair person can come. So figured probably by Monday, wrong they got back to me even quicker, with an repair person and appt, all set for Fri afternoon. Already I was happy! The service man came and conquered was on time also. All I had to pay was the 75.00 call . Great work!!! Thanks, Kathryn McCardell

5 years ago

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Jacqueline Watson Mobile, AL

At first I couldn't contact anyone by phone and no one never called me back.I was frustrated! An angel told me to try contacting on the internet and BINGO! Nothing but positive responses and professionalism all the way until job completion.I loved the constant updates per email. THE PLUMMER EXTREMELY PROFESSIONAL AND KIND.

5 years ago

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Elbert Fort Worth, TX

We had a leak in our master bathroom. Choice Warranty had someone out that day. The plumber they sent was excellent and had the link fixed. Have had Choice Warranty for several years and have renewed for another couple years. Recommend them 100%.

5 years ago

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Robert Roark Arlington, TX

We had an electrical problem that affected our garage power and our front bathroom. Your service tech responded very promptly and was very flexible in changing our scheduled visit to a time that worked better for our schedule. They arrived right on time, diagnosed the problem and explained how we could avoid future problems. Great service!

5 years ago

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Janet Covington, LA

I’ve had an issue with the servicing of my dishwasher since March 2018. Has been broken since March . Terrible customer service up until today. I spoke to a different customer rep and he went out of his way to try to resolve this issue. Finally a repair man will be coming to my home to fix my dishwasher. So, I decided to renew my 3 year contract with CHW.

5 years ago

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PAUL LOJEWSKI Springfield, MO

I have used the warranty twice first for the oven control module which come to find out isn't made anymore so choice did a buyout second was my heater died and quickly choice covered the service tech and the new.blower motor, both saved me a fortune

5 years ago

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PapaWillie North Myrtle Beach, SC

Spoke with Anthony over the phone regarding their services and price. I was able to get excellent information about both the warranty and their deductible. Extremely pleased that I bought their service. I will be back after a year and let you know if Choice delivers as stated over the phone and in their advertisements.

5 years ago

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Cori Brandt Carrollton, TX

I have used my warranty twice in the last two months. The most recent claim was handled very efficiently. The response time and serviceman were both very good. The other claim I experienced a number of problems with the technicians/servicemen that were assigned to my claim. They were not responsive, did not return phone calls, or identify problem properly. The third technician assigned tested a number of componets and communicated with Choice and I was informed the same day that the unit would be replaced . The entire claim from when the first call was placed until I received a check was almost seven weeks. This to me is exc essive when you need equipment to function in the kitchen.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Nov. 27th, 2018

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Amanda Tulsa, OK

Reporting a claim is extremely easy and the response is quick. The only thing I would change is that they could require the vendors they use for service calls to give the homeowners a call ahead of time so that the homeowners don’t have to wait for 5 hours without an update from the vendor about their ETA.

5 years ago

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Margaret Edmunds Upper Marlboro, MD

We just got our contract last month and we never thought we would need service so soon. An emergency plumbing issue came up and within a day Choice sent a plumber who was very professional and completed the job!! We will recommend this coverage to others because it is worth every penny.

5 years ago

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Bruce Eight Mile, AL

Fast friendly service, weather it be on the phone or on the web page. Filed 2 claims on the same day, had a response within the hour with a claim #. It was followed up the next day with appointment time and company who would be performing the work.

6 years ago

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Audrey Bellerose, NY

I had a lot of reservations about this company only because I have been with another company for over 20 years. I needed an electrician and the company they sent here was fantastic. He found the problem almost immediately and fixed the problem. Also your customer service was very helpful.

6 years ago

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Connie Vetrano Manasquan, NJ

I applied for Choice Home Warranty June 2018. I had coverage for 2 homes one in New Jersey and My primary in Florida. I have had 2 service calls one in each location. The service was quick and completed in a timely manner. I will continue using ChoicE Home Warranty. The only comment I have is to make sure once you call in your problem be available for a service representative as soon as the next day. They do email you the name address and phone number to the service company. I had my over the range microwave serviced in Florida and my refrigerator was leaking in New Jersey.

6 years ago

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Kathy S Ft. Washington, MD

I submitted an online claim in the evening on Saturday, and received a call from CHW within a few hours that a contractor would be coming the next day (Sunday). My husband & I were so pleased with the speediness of CHW processing and dispatching our claim.

6 years ago

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WNM Deerfield, IL

Fabric softener was leaking into tub during spin cycle. This would leave our clothes with blue stains. We also had a dryer with no heat. Kim fixes the issues and explained everything to me. From call to service was within 24 hours. Awesome job! Great service and Kim was great!

6 years ago

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Sybil Hampton, GA

I was very happy that I invested into your home warranty plan. My home in Georgia had a toilet problem. The toilets all started making noise. Your company sent out a plumber and he resolved the leaking water issues in the bathrooms. I will continue to invest into Choice Home Warranty to have a piece of mind.

6 years ago

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J.B. Magnolia, TX

Choice warranty came with our house, purchased by the seller, so I dont know the cost. Claims are very easy to submit online. Response time is very good. Often a technician is calling to make an apt within 20 minutes. So far all the technicians are very knowledgeable and timely. The warranty doesnt cover electrical boards and control panels, which are essential to everything now and are the 1st thing to break. So that sucks.

6 years ago

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Gregoria Crawford Fuquay-Varina, NC

I made a claim last Saturday morning and by the afternoon, they had already arranged for a technitian to go to my address first thing on Monday morning. He got there before 8 am, fixed my dryer in a timely and professional way. I'm very pleased with the way things work out.

6 years ago

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David Tulsa, OK

Had a pipe burst. The person I talked with was very helpful and the plumber service was nice enough to get us an appointment the very same day. Gentlemen That showed up was professional and did great job. Had pipe fixed and water back on quickly. All for just a sevice fee. Very happy with the whole experience.

6 years ago

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Andrew J Chishko Oklahoma City, OK

I have saved a lot of money since I signed up with Choice Home Warranty. I just signed up for 42 months and saved a couple hundred more dollars. I have used my warranty 3 times and everything turned out great. Just having peace of mind knowing that a covered item will be repaired for $45 instead of hundreds of $. Thank You Choice Home Warranty

6 years ago

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Wobin Zhang Green Bay, WI

I just enrolled this program today. I was introduced to this program by a friend who has used Choice Home Warranty for many years. The sales person is very patient to explain all the options to me. I just love it. Hope this is my good choice!

6 years ago

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Sarah P. Las Vegas, NV

Their customer service was top notch! The customer service representative who took my claims was pleasant and helpful! I received a call from both companies (one plumbing and one electrical) within a half hour of making the claims and had the repairs scheduled and complete the next business day!

6 years ago

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Curtis Jones Arlington, TX

Greg was quick and answered my questions in a very professional manner. I am pleased with his giving me and my wife a complete warranty coverage for a very reasonable price. We will continue with your company given the experience is as pleasant and dealing with Greg. Thank You, Curtis and Dianne Jones 6550 Potomac Parkway Arlington, TX 76017

6 years ago

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Katie Pettibon Nevada, MO

I placed an email last week about my dishwasher being down. I received an email right back with the appointment scheduled. The repairman called and made arrangements and he was there yesterday and fixed it!!!! I am very, very pleased with my experience with Choice Home Warranty.

6 years ago

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Janell Fergus Falls, MN

Our sewer was backing up into our unfinished basement when we did laundry, used the DW or showered. Called CHOICE on Saturday. They said they wd call a technician who wd then contact us to make a apptmt to diagnose the problem. He wd then call CHOICE and they wd approve repair if it was a covered expense or say No - it's not covered. Monday, I called again. They said no technicians had returned their calls. I had two options: I cd wait while they continued to find someone or i cd find someone myself, use the same method - diagnose, call for approval- and if approved pay the technician and they wd reimburse me within 30 days. Called back Tuesday to see if they found anyone and they had not. By now I was frustrated. The problem was getting worse. Shop vac-ing sewage from the basement and dumping it on the lawn isnt sanitary. I had paid my annual premium up front and now the first time i have a claim, they weren't there for me. I mentioned this. I asked them to keep trying and then I started making calls myself. A technician that cdnt work out an apptmt for me said one of the problems in doing work for CHOICE is that they take 60 days to pay them for their work. I found someone who cd come on Friday. (A week from when the issue started.) Wednesday i got off work at 3 pm, cked my msgs and saw that a tech was supposed to be coming out between 11::00 am and 3 pm! I was at work and there was a person in the house who works nights - asleep. I called and txted to let him know but he was asleep. However, the dogs wd hear a technician and make it known. The technician didnt come! Thursday i called CHOICE. He had not been able to come after all and his phone had fallen off a ladder and broken so he cdnt let us know. In his defense he called and left me a voicemail later. Friday the technician I called and scheduled Did come, diagnosed the problem, CHOICE approved the repair and now it is fixed. I pay the diagnostic appointment and he will send an invoice and CHOICE will pay him. Hopefully in less than 60 days!

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly for further assistance.

Oct. 16th, 2018

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Elaine Borowy Palm Coast, FL

Your staff was wonderful when we made our call for service. They had a contractor lined up almost immediatley, however the Contractor MEKTEK did not return our calls for a new appointment for 3 days. He contacted me after the repair had been done by your second contractor ELEMENT AIR & REFRIGERATION which was wonderful.

6 years ago

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Linda Randall San Antonio, TX

I have been using Choice Home Warranty for more than 10 years now, it was the best. Up front and kept the homeowner updated each step of the way. It is truly the lowest fee service company. Now it has changed. No updates. When I call the customer service reps seem to have bad attitudes and speak to me as if they have an issue or I am bothering them. I get conflicting information. I am very disappointed. I like that they will allow you to choose a vendor if they cannot find one but be aware that the service still may not be covered. Another issue is that I cannot get clear information on what is covered and what is not when I call for clarification. It was not like that at first. Then the spam mail is horrible. I know thy have no control over that. It is hard to stop. I still have not lost all faith in Choice Home Warranty but I am quickly fading here with each issue I face for repair as I use the service or with each phone call. I just found out after calling there is a repair service that only does work for Choice Home Warranty for washing machines. I thought that was excellent. Then why would they not have washing machine parts on their truck? CHW ordered the part and it will take 3 to 5 days to arrive. So I have to wait a week for my washer to be repaired. That does not sound right to me. It is an american made washer and parts are in every store . Whirlpool stores are in this same town. The repair could be done the same day. Yes I am disappointed and confused.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to further assist.

Oct. 11th, 2018

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Abel Ojo Chicago, IL

I called for a service on Friday by 2pm, the next Monday by 8am. a service agent came to fix the problem (that was within 50 hours of my call) No any other home insurance company can do better. Thanks for your prompt response and services.

6 years ago

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Ron Duquette Jacksonville, FL

It was a great experience. The technician was fantastic. We tried to get this problem twice before without satisfaction. Tactical plumbing found the cracked flange, fix it and we haven’t had a problem. Great service. Thank You

6 years ago

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DiAnne Kennedy Marshfield, MO

The plumber came on time, assessed the problem quickly, left to purchase some additional necessities to complete the repair, and came back in a brief period of time and completed the repair. I really appreciate the good service we received.

6 years ago

Choice Home Warranty Reviews