Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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J B Robinson Tyler, TX

After I found the problem I simply pulled the Choice file and called the service number. I explained my problem and was given a claim number. In a few minutes I received a call letting me know who was coming and when to expect the plumber. The plumber called and confirmed when he would beat my house. He arrived on time and within a few minutes he was finished.

8 years ago

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Denise Walker Woodstock, GA

Choice Warranty has always come through for me. When I make a claim (garbage disposal, leak under sink, air conditioner), a technician has been quickly assigned to my issue. It is a real comfort to know that a qualified, vetted tech is coming to fix my problem and that Choice Warranty has my back. Customer service is excellent as well; the service representative is attentive and understanding and dedicated to meeting my needs.

8 years ago

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Geraldine S Sherrill Kill Devil Hills, NC

I WAS IMPRESSED HOW PROFESSIONAL SALES REP TIMOTHY WAS WHEN I MADE AN INQUIRY ABOUT A HOME WARRANTY PLAN. HE WENT THE EXTRA MILE AND OFFERED ME THE SENIOR PLAN WHICH ENABLE ME TO TAKE A 6 YR PLAN GETTING 1 YR FREE AND BY PAYING UPFRONT FOR THE PLAN IT WAS FIXED FOR 6 YEARS WITHOUT ME WORRYING THAT THE PLAN WOULD INCREASE EVERY YEAR. IT ALSO ENABLE ME TO HAVE A $45.00 SERVICE CALL FIXED AMOUNT. IT IS A NEW PLAN SO I CAN NOT RATE THE SERVICE YET, BUT I HOPE IT WILL LIVE UP TO MY EXPECTATIONS. I AM CHANGING FROM A SEARS HOME WARRANTY PLAN BECAUSE I AM DISSATISFIED. I am rating company an average 8 now until i have used their service.

8 years ago Edited September 14, 2021

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Calvin Jones Wilmington, DE

My sales person was Matt. He was great to deal with and he looked into everything , every possible plan that he could offer me with a focus on giving me the best plan for the best price. I was not going to purchase anything from Choice this morning but because of Matt, I will be with your company for along time, I have another home that I plan to cover with your company as soon as my other contract is up. Thank you Matt

8 years ago

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RON MILLER Culpeper, VA

Eddy was my sales representative and did a fabulous job at clearly articulating the scope and depth of my joining Choice Home Warranty preceded by nearly 20 years with American Home Shield. Eddy presented a much stronger case for departing the folks at AHS to align with the folks he represents. I felt as though he helped me buy a service vs being sold a service.

8 years ago

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Jon Willey Sumter, SC

It is too soon in my experiential process for an honest evaluation of your warranty service. My warranty will not be in effect until mid March so my experience base can only be structured on your advertising and sales agents. Advertising I will rate with seven and a half stars out of ten. The sales agent I dealt with was constantly pushing and employed the age old process of, "let me see what else I can do for you, I'll check with my boss". A pleasant person but annoying because he refused to listen to my want to purchase a one year contract. I will rate sales a six out of ten. The cost of your service is very competitive. The proof of your product's worth to me will be if and when I have something under your warranty fail. That will be the litmus test for me.

8 years ago

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Patricia D. Hendriks Pawleys Island, SC

This is just my second experience with CHW. CHW keeps their customers informed and up to date on the claim process. No guess work as to what is going on. In addition, CHW is efficient from the start of a claim to the end. On my first claim, the service provider did not show up and CHW informed me of a refund recourse I had, but wasn't aware of. Now that is truly putting the customer first.

8 years ago

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Kenneth Cardinal Aurora, CO

All I can review is my discussion with Tony. I have not dealt with any of your services yet. As far as my discussion with Tony, it was a very informative time. He was very good to make sure we got the most for the money. He was very knowledgeable about what he was selling us and helped me understand what we were buying. Thank You for the way you dealt with us.

8 years ago

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Padre de Noche Harrisburg, NC

Shortly after entering my credentials on your website, my phone rang. Jake was on the other end, he was talking about the weather to someone nearby. I said hello and listened for a moment (it was cold there) and then disconnected. Seconds later my phone rang again it was Jake. He proceeded to tell me why I wanted to sign up with him in that very moment. He negotiated with his manager to give me a better rate. I agreed to move forward and get a one year basic package. He continued to upscale me, I wasn’t interested. He was persistent, to a pony that I became annoyed. After decling the 5 year offer, he preceded to upscale Tempe 3 year. Again, I declined multiple times. After that was settled, he indicated that he’d send a confirmation email. It arrived, but my address was incorrect. I called him back, he said he’d fix it and send a new confirmation email. I never received the second email with the corrected information. I’m not confident that I’ll received the mailed documents either, because I can’t verify that my information has been corrected. I’ll likely have to place an additional call back tomorrow address this matter. For this reason, I’m not feeling great about the first impression. Pushy, careless and lack of accountability would be how I’d describe my first encounter.

8 years ago

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Patricia Sims Dothan, AL

I thought i had cancelled my policy with Choice Home Warranty. When i talked with the representative i told her i was getting a past due on the account, i was upset because the door on my refrigerator was not covered. She was very nice, she did open the claim and someone will be coming out to see what is wrong. I apprecitate the way she handled the call, I will keep the service and see what happens.

8 years ago

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John M Stanley Burleson, TX

So far, my experience is with Damont, the sales rep for Choice Home Warranty. He's on fire for his company - lots of pep and energy - knows the excellent stats his company has accumulated and where to send "new" clients to get more information on "his company". I applaud his enthusiasm! He gave us a "bird's eye view" of what was covered by the plan and then went on to explain the different types of programs plus how to pay for the program, discounts, the veteran program, which I qualify for - retired Navy. All in all, he did an excellent job.

9 years ago

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Daisy Anderson Wittmann, AZ

Jeff K, my representative at Choice Home Warranty just helped me renew and gave me the Senior Special. He explained my policy and insured that I would have great service with all the new vendors that are now in my area. He also provided solid information and answered all my questions. Thank you Jeff for all your help and I'll be sending my friends your way!!

9 years ago

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Carl W Stokes Montgomery, AL

This is our second claim with Choice in the last 60 days and they have been great. Both time the service person was knowledgeable and super nice. We switched from American Home Shield and are so thankful we did. The service we have received has been wonderful. We are signing up our friends so they can enjoy great coverage at a great price from a great company who has great people working for them.

9 years ago

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Mary Gainesville, GA

I missed my renewal cut off while traveling but did pay the renewal fee a few days late. When I got home, my AC was not working properly and I had to shut it down. After explaining my situation, a customer service agent got permission to honor the renewal. An AC company was sent out and I paid $45.00 to have the problem diagnosed and fixed. Extremely fast and excellent service!! Will definitely recommend Choice to friends and family. Sincere thanks!!

9 years ago

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Wanda Smith Raeford, North Carolina

I only made a phone call so far. As they say the proof is in the pudding. I will circle back around and change my rating if they are as promised.

2 months ago

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Linda Salo Charlotte, North Carolina

My technician from Simrell Plumbing, Arthur, was awesome. What a poisitive way to start the day!

2 months ago

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Vicki Haley Lithonia, Georgia

I was impressed with the manner in which my claim was handled. The response time was great.

2 months ago

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William Mosley Universal City, Texas

Took 5 different trips to fix my sub zero frig. and service call fees of 350.00. They finally found a repairman who could fix. All but the last I would not back in my house.

2 months ago

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Tiha Allen Charlotte, North Carolina

He was kind and timely. I also liked that he was willing to tell me what was going on when asked.

2 months ago

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Irma Eaves Allen, Texas

Even when a delay in processing claim your adjuster was keeping me informed of status

2 months ago

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Herb Higgins Denver, Colorado

On time. Finished the project faster than expected. Service fee was great $75 for a $600,part.

2 months ago

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Pamula Szymanski Centerville, Ohio

There is no 0 available, or I would do that. The technician that came out was very nice and did a good job. My issues are dealing with choice and the horrible customer service. They have absolutely the worst

2 months ago

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Thelma Hill-Foster Miami, Florida

The technician was very knowledgeable and got the job done as quickly as possible.

2 months ago

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Ian J Jabloner Atlanta, Georgia

He was professional and friendly and explained everything to me. I would highly recommend him.

2 months ago

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Sergio Villalobos Atlanta, Georgia

They are irresponsible; they left my air conditioner dismantled and said they wouldn't take responsibility. They should have left the unit the way it was, but instead, they left it in worse condition.

2 months ago

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King JC Krew Tampa, Florida

The technician was great. CHW is horrible!!! I’ve been without air conditioning for 15 days!!!

2 months ago

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Rita Grosser Sweden, New York

I liked Choice Home Warranty very much. My problems were with Sears Service. Home Choice solved the problems

2 months ago

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margaret Dukes Charlotte, North Carolina

Tech person was so very nice and helpful answering questions we had. Thank you for using him.

2 months ago

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Kim Jackson Bedford, Texas

I love how the services that ate sent to my home are always jelpful reliable and quick.

2 months ago

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Isabel Canas Valley Springs, California

Wanda was very helpful and informative, very easy to set up offered me specials .

2 months ago

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Pam Allen Kansas City, Missouri

No not yet I just signed up today. I am hoping that this will be a good investment.

2 months ago

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Mike Anderson Orange, Texas

So far. I read your reviews and some of them aren't very good. I hope I made the right choice.

2 months ago

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Fredrick Robinson Budd, Illinois

I like that there was no hassle from the customer service and the process was great.

2 months ago

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Jon South Denver, Colorado

Liked that they approved, didn't like that the contractor they assigned on my last call was unreliable

2 months ago

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Hs Srinivasulu Round Rock, Texas

Excellent support issue addressed in couple of hours and part replaced free of cost

2 months ago

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Mrs Adams St Louis, Missouri

Justin H. was very professional and diligent and worked hard to resolve our issues.

2 months ago

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Narayanachar Sekaran Cary, North Carolina

Good response from Choice addressing my problems. I am happy with the results and prompt response.

2 months ago

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timarutahoe98 Fairhope, Alabama

open acct dissatisfied told someone would get back to me. Never heard back am getting ready to call again and cancel acct.

2 months ago

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Audrey Leach Las Vegas, Nevada

No comment at this time I paid the technician $100.00. So don't charge my bank account the $100.00 service fee.

2 months ago

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Jaime Nogoy Loxahatchee, Florida

Good communication and explanation with your customer service rep with the technician when they called could be better.

2 months ago

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Bidhan Pal Southfield, Michigan

Promptness,they understand ur urgency.Approval process for reimbursement can be improved

2 months ago

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Desmond Mcknight Houston, Texas

Deny claim for ac replacement, in spite of technician recommendation. Stating failure of compressor must be lack of maintenance as they see no physical reason for pressure restriction. No conversation or questions asked.

2 months ago

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Cea Nla Pleasant View, Tennessee

Wasn't able to help with issue because the stupid rules you have according to technician is not considered covered.

2 months ago

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Jean Lulue Hammond, Louisiana

Your service technician found the problem quickly and fixed the problem. Thank you.

2 months ago

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Verified Customer

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Betty Swihart Canyon Lake, Texas

Just what I needed and price I got for 5 years wasn’t yo bad.

3 months ago

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Verified Customer

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Billy J. P. New York, New York

The Tect. was great. He is very knowledgeable and diagnosed the problem.

4 months ago

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Verified Customer

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Monica Cordier Gretna, Louisiana

They are professional they are courteous and they get the job done

4 months ago

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Verified Customer

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Katherine Guevara Fairfield, California

Response time was fast and the company sent to fix our A/C also were fast.

4 months ago

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Verified Customer

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Rosalyn Mills Birmingham, Alabama

Choice Home Warranty has so far proved professional and efficient.

4 months ago

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Verified Customer

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Dennis Ruggeri Crownsville, Maryland

Because I have a three year contract and very satisfied with there services

4 months ago

Choice Home Warranty Reviews