Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Karen Gunter Land O Lakes, FL

Very slow to respond with anything above a basic service call. Case managers do not return calls. They rarely answer their phones. Basic Customer service is very hit or miss. Most aren't really wanting to help, only to read from what seems like a script

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Sherrell Fox Breckenridge, TX

I have submitted 3 claims on this policy since I purchased it 3 years ago. The first 2 claims were denied, this one was accepted but it took 2 full months to get my A/C condenser replaced and then I had to pay $2,285 to finally get it replaced. Choice dilly-dallied around for a month and a half before they found a contractor to come out. When he came out, he said he has been a contractor for them for numerous years but he had only been notified of the need the day before he came out!!!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Anonymous Nashville, TN

It is not a good company. I had a oven that broke and they claimed that it was the door and that I had to get a professional to put a door back on when I took the door off. So I put the door back on I had to make another claim and pay for the second claim for the person to come out to fix the panel that was actually the problem. Also the cooktop. I had to call them because they were going to replace the thirty six inch with a thirty inch.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 27th, 2022

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Anonymous Burke, VA

One night when I called for my bathroom they came the next day. It was an emergency so I told them and they found a good company to send to me.

3 years ago

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Alice Brown Cincinnati, OH

I had a problem with the 1st plumber I spoke with Norvette T she was very kind and sent a different plumber and he was able to fix the problem.

3 years ago

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Rich Binger

Because i have been waiting for a month for a part and i have called and entered the chat a number of times and get promises the part is on back order and someone is working it and will call me with an update no one has EVER called me yet! I can find the part(dryer wiring harness) available at a number of websites but you guys and Sears cannot. Why is that?

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 27th, 2022

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Linda Saint Amant, LA

They are prompt and get the job done. My refrigerator had leak and they came out and repaired it and it doesn't leak anymore.

3 years ago

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Willie F. Fort Mitchell, AL

This company is the best for what I need. One time I needed the warranty and got several time cancellations. I wanted to call, it took a long time but it finally worked out.

3 years ago

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Larry Council Bluffs, IA

I'm not real crazy about how they get people out to do the job but I still recommended them to a friend. It took them too long to set up an appointment to get the job done. It took them a few weeks as opposed to the service guy I used to work with who only took a couple days.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Sarah Midland, TX

I'm unable to get anything done that needs to be done with them. When they answer the phone they answer with pre written answers that don't answer my questions and they were really unhelpful. I'm currently without air conditioner for over a month and am unable to get it fixed. I'm finally getting a technician to come out today but it has been a horrible situation trying to work with them. I would highly encourage anyone to not choose choice home warranty.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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John Gadsden, AL

They are consistent and ready to help you out when you call. I called about our air conditioner. I had people out here with in twenty four hours. It was a good situation.

3 years ago

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Vicky Lebanon, IN

The one time I used the warranty was a positive experience. I was satisfied, everything went well. But Choice can't fix certain equipment.

3 years ago

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Terri Belleville, IL

I just placed the second call to use my warranty on my air conditioner and the process has not been as quick as the last time.

3 years ago

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Debbie Montgomery, TX

They are supposed to contact us but it has been twenty four hours and I have not heard from them yet. We just recently made a claim and they said that they were going to do the repairs, but then they said that instead of repairing they would give us six hundred and sixty seven dollars in Lowe's gift card. Lowe's cannot do anything and they think some Lowe's gift cards are going to make us happy that's not the case at all.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 25th, 2022

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Raymond Las Vegas, NV

Made the request online, appointment scheduled for next day. Technician called and ask to arrive early. Repair made in one visit.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Robin Virginia Beach, VA

Their customer support was very responsive. We needed them recently with plumbing and water damage and I was very pleased with the responsiveness of choice home warranty on the initial claim.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.

May. 25th, 2022

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Anonymous Kannapolis, NC

They were very clear about everything. I trust them. I have already recommended them to someone. They fixed the problem when I needed them.

3 years ago

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Anonymous McDonough, GA

I needed to use my warranty when my garbage disposal was messed up and I called in and they replaced it. I've been relatively satisfied with it so I stayed.

3 years ago

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Nayesha

Choice Home Warranty falls short of expectations. The primary issue is their failure to properly vet vendors, leading to subpar service quality. Even more frustrating is their lack of accountability; when vendors don't deliver, Choice Home Warranty does little to address the problem, leaving customers to deal with unresolved issues. The overall experience is disappointing, as the company's poor vendor management undermines the value of the warranty itself.

3 years ago Edited August 15, 2024

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Barbara South Holland, IL

I needed a new washing machine and when we got a replacement they only give me three hundred and forty three dollars. This is not the sixty dollar copay. I have to come up with the rest of the money to pay for the machine.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 25th, 2022

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Amber Magyari Jupiter, FL

At first given a time frame of 5 days for no hot water but I contacted the plumbing company and he got over there the next day

3 years ago

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Paul E Brown Bowie, MD

I had a service call on April 5 and the technician told me he had to order a part. I haven't heard from the technician and when I call CHW, the only thing she wanted to do was set up a brand new claim and collect a service fee for work that was already claimed and NEVER REPAIRED.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2022

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NaVise Johnson Jacksonville, FL

I recently had a claim for my AC units (2). My adult son was there when the repair guy showed up and he charged him for two separate service fees. I have filed claims in the past and only paid one service fees. So I called Choice and they said I should have only been charged one However, the company refused to reimburse me and Choice has yet to get my money back. I am very disappointed and I currently looking for other HW options.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2022

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Derwin D Pannell

Good experience. Good customer service. Good staff. Good companies that came to see what the issues were. A very good experience.

3 years ago Edited January 10, 2024

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Johns Gerald Monroe, LA

Quick response and got ac repaired due to last warranty company leaving part of the attic unit disassembled pulling in hot air from attic.

3 years ago

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Edward price

Great customer service,handles things quickly & the service personnel are always knowledgeable

3 years ago Edited January 10, 2024

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Jacquelina Jacksonville, FL

They were very quick to answer my claim request to fix my broken air conditioning. It was fixed and running within two days.

3 years ago

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Sue Markum Wichita Falls, TX

When I was having trouble with washing machine, you were not able to find a technician that would come out to look at my problem, had to look for a repairman myself, but luckily I fixed it myself.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

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Christina Valverde Albuquerque, NM

After having a technician come to fix my microwave it was determined that the problem was normal wear and tear required some components to be replaced. Despite the technicians information and everything that is wrong being covered by the policy, CHW denied the claim stating its 'physical damage' and not understanding that it was a flawed failing part. Absolutely would not recommend them, their customer service is also abhorrent.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 12th, 2022

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Tawanda Bell Clarksville, TN

They nickel and dime you with every request. It's $85 each time someone comes out to do an assessment, example, both my garage doors were acting up at the same time, so time warranty would only allow the assessor to look at one door during his visit at $85 and then I had to reapply for the other door at $85.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

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Denise Goolsby Horton Belleview, FL

You never cover anything you say or you tell me you can't find anyone and to find one myself. Then I have to have the technician call you for approval????? THEY DON'T WAIT....THEY HAVE OTHER APPOINTMENTS. I had American Home Sheild many years ago, then went without. I should have called them and never renewed with you.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 5th, 2022

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Terri Cohen Stony Brook, NY

Do not repair most things that are covered. Instead, offer greatly inadequate amount of money to replace the appliance. The amount offered isn't enough to buy a comparable appliance, nor the bottom of the line appliance; not enough to buy a comparable item used. Many technicians that are sent are incompetent and give wrong diagnosis, costing the customer additional money. Customer service is terrible.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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ANTHONY SOLOMON Deltona, FL

They were very proffesional in taking my concerned about my appointment and had it repaired Very quickly I am very happy with chiice

3 years ago

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Claude Thaxton Atlanta, GA

Responsive and professional in all the filling the claim and look forward to continuing doing business with Choice Warranty

3 years ago

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Barbara Jeanette Gilkey Little Rock, AR

I am very dissatisfied with the service received for replacement of my cook stove. If I had saved my monthly payments plus the service fee paid to contractors, I could have paid for my own stove. Lydia C was also not helpful during the process. Several of my family and friends had switched to Choice on my recommendation.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Darla Dollman Alice, TX

First, no one ever ever answers the phone or returns calls from this company unless you are making your initial payment to purchase the warranty. I was repeatedly assured that my contract included a septic pump out, but the servicer told me Choice only paid part of it and they were told I had to pay the balance. I've tried repeatedly to contact Choice to find out why I was never told I would have to pay more than the service fee--no one ever answers the phone. This is awful.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 5th, 2022

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Corey Taylor Kansas City, KS

Fast claim process and technician was great but they "supposedly" replaced my dryer and didn't give me enough money to purchase the same one at Lowe's. Called and emailed them and no response. They didn't make me whole. I will still have to pay at least 300 more dollars to purchase a dryer.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Craig Maxim Shawnee Mission, KS

I have used my policy once. I reported my problem in the afternoon and they were out the next day to replace my garbage disposal.

3 years ago

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Lucrecia Trucker Tampa, FL

I am very disappointed in your company. After spending $2000. , my refrigerator was making snow, the light switch was not working, the technician stated that it was WEAR AND TEAR AND THE BEARINGS WERE WORN OUT AND THE LIGHT WITCH WHICH AN INTEGRAL PART TO THE SYSTEM NEEDED TO BE REPLACED.. He called your office and the repair was denied. Your delegate said the technician told them different and I was incorrect. I know what the technician said to me, and he assured me it would be covered. I do not appreciate having to argue over a repair, I was told my appliances would be covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

May. 5th, 2022

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Clifford Ashburn Chesterfield, VA

They were friendly knowledgeable and when I filed a claim they were very sympathetic and got my claim done fast they are totally awesome

3 years ago

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Vincent Coelho Orlando, FL

I'm very pleased with Choice Warranty. My claims were adressed very professionally saving me money and headaches. Thanks.

3 years ago

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Mary S Andrews Kihei, HI

They have not been able to send workers to my home. I had one who did not come the second time I requested. They took 3 weeks to find me an appliance serviceman. I had former workers say that they were not paid easily or quickly for their work.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Bruce Thomason Osage Beach, MO

On two points, 1. This company is not a preventive maintenance at all. 2. On my experience of my hot water tank not heating water they only replaced the two heating elements.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

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Lou Krieger Myrtle Beach, SC

Their services are just average and don't really repair all items as listed...when my Heat Pump conked out, they did not replace it, said the compressor was not maintained and I got $500 for a $4500 bill.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

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Jeanette Connor Charlotte, NC

They work hard and quickly. We are having a problem with the celling fan they fixed. The fan starts by itself and we turn it off but we think there must be a short or something and need them to return to fix that.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

May. 5th, 2022

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JUNE LABOSSIERE Pensacola, FL

i have been trying to get a hard copy of my contract and been told several times would get one in mail 5 to 7 days each time NOTHING comes. i have explained the email one is blurry and i can't read it. i have spoken to several different people even supervisors and managers.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 5th, 2022

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David Lucas Clover, SC

o pay 4 furnace system needs replacing.. was told when i took policy, i was told no charge to replace. Now being told may have to pay $ 1000.00 extra to have old one removed.. WHY ?? g told may have t

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Patrick Bryan Gilbert, AZ

They contract with subpar companies who's business practices are questionable. We placed a claim for a water heater. It took them 7 months to approve it. The plumber claimed that our garage walls were wet and that the garage needed to be rebuilt. He used no leak detection equipment nor did he cut into the wall. According to the plumber it wasn't covered but his buddy could come give us a quote. We hired a restoration company who confirmed no moisture.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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ROBERT CHARLES LAUKONIS Casa Grande, AZ

They refused to replace my kitchen range, however, offered me a settlement of $ 455.00, which I accepted, with reservation that I am not happy with that decision. I went out and purchased a new range for $ 759.00, because I did not want top hassle back and forth without having a range with a working oven. The $ 455.00 offer, was the FINAL OFFER, therefore I accepted it in order to replace the stove myself. The claim of "if we cannot repair it, we'll replaced it, with a similar product" is bogus, and they do not live up to their advertised promises.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Richard Spring Branch, TX

Our experience with Choice was great. The service was quick and easy. The guy got it done expediently. I loved it to death.

3 years ago

Choice Home Warranty Reviews