Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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therese rabieh Goshen, CT

i have been trying to fix a problem with my HVAC for 3 weeks and so far they have not been able to send a technician. the scheduled so far 5 technicians and no one showed up . they only want to get your monthly money and when you ask for ervice they never have a technician available in my area . ridiculous. i called them and I get bounced around and they say they will escalate the matter and still I dont have my HVAC unit fixed

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Kathryn Blanchard Georgetown, TX

I have had their services twice in the last few months. The response was fast. A service person arrived when scheduled and the work was done well.

4 years ago

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Karen Steik Las Vegas, NV

Kitchen sink was backed up and had plumber come out 3 times. Sink needed to have a camera used to see what the problem is and warranty company only authorized snaking. What good is the warranty policy if the problem can't be inspected. I will not be recommending this company to anyone.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 30th, 2021

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Jim Johnson New Braunfels, TX

Have had two large problems with Choice. One of them solved at a later date after a from of discussion, but had a hard time getting the case manager to call me.

4 years ago

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Michael Stanley Charlotte, NC

Technician showed up on time and completed the task within the time frame specified. Very happy customer and would recommend!

4 years ago

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Anthony Williams Riverdale, GA

My heating vendor company that was assigned to me gave very poor customer service skills. No follow up calls, late arrivals, sometimes no show up, and difficult times getting ahold of someone about my service needs.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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Jolee Franklin, LA

I had a plumbing problem, they got the plumber, nice guy and professional! I want him anytime I have a plumbing problem.

4 years ago

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Murthy V A Bondada Casselberry, FL

Resolving issues quickly without any complicated process. Efficient website. Good and responsible technicians to satisfy the customers.

4 years ago

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Richard Hubbard Marietta, GA

Water heater broke and flooded - was told if I couldn't wait the five days until a CHW approved plumber could come to my house that my claim would be denied....during Thanksgiving weekend with a house full of guests. "We don't cover emergency repairs." Really?????

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Liz Turco Pahrump, NV

We had a claim on a propane range. The vendor didn't know propane so misdiagnosed the problem. It wS a simple replace one part about $8. He ordered all kind of parts. Went to claim management, Shantel n Lydia. It was easier to just say pay us a check on Nov 23, 2021. I left a message and email for Lydia week of Dec 7 We haven't received a check, a call or email. Very poor service.

4 years ago

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Pradip Shah Streamwood, IL

Every single time when ever major appliance replacement is necessary the choice home warranty backs out and do not cover in warranty policy. Also when they do replace they replace with inferior quality appliances.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 21st, 2021

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Verified Customer

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JAICE JACOB Hillsborough, NJ

The charges are very reasonable compared to other providers and promptly serves claims and good network of service contractors

4 years ago

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Verified Customer

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D Blanton

Technician arrived on time. Addressed and communicated the problem professionally and took care of it in a timely manner.

4 years ago Edited June 13, 2024

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Verified Customer

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John Rogers Joliet, IL

Had overhead fan prob. Service man brought small fan for replacement. I thought I chose replacement fan of equal kind. As it turned out did not need new fan.

4 years ago

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Dolores Mallory Marengo, IL

Choice goes above and beyond to not pay valid claims. After they have your money they will no longer offer the service promised. Before we purchased the plan, we asked many questions. Although we had a valid claim, proof and documentation, Choice makes all the decisions to deny claims. They are not trustworthy or truthful. Their appeal process is worthless because their decision is already made beforehand. We are currently looking into how to proceed with Choice's denial of our claim. Buyer beware.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Dec. 21st, 2021

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Tarnecia Reynolds Missouri City, TX

TOTAL RIP-OFF….VERY UNETHICAL COMPANY….I've been paying this company for over a decade…I had an issue w/hot water heater, they refuse to replace it. I pay close to $60 a month … I no longer recommend this company. I'm also a Realtor…I've referred a lot of my clients to this warranty company never again! What a headache! I'm canceling my membership. You guys are losing a very loyal client

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Verified Customer

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Robert And Jacqueline Colorado Springs, CO

Choice is very dependable. They are reliable. They are the best service. They provided the repair I needed the day I needed it.

4 years ago

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Barbara Rockford, IL

Customer service is knowledgeable and prompt. I had issues on thanksgiving and they had the issue resolved in four days.

4 years ago

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Michelle And Dino Henderson, NV

They were very fast to respond. They replaced the garage door opener quickly. It is the best. I will continue to use them.

4 years ago

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Anonymous Fruitland, ID

It was nice when they came out and fixed it the same day. The guy was trying to help me. It worked out really nice. I am still working out how the policy works.

4 years ago

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Yolanda Atlanta, GA

For seventy five dollars someone comes. They try to accommodate me. There was some disconnect one time but I appreciated the honesty related to it. It is good quality.

4 years ago

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Maureen

The quality of service is good. There was a time I wanted to use it and there was a lot of problems with getting in touch with them, getting them to somebody to come out, somebody came out but it took me months to get what I needed to get fixed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Anonymous Loxley, AL

I called in and it took four, five days, maybe a week before the appointment could be filled. They took care of it. I had them twice recently and they pull through.

4 years ago

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Melissa Brandon, MS

When my washing machine wouldn't start, I put in a claim the next day and I got a prompt response. The technician was at my house the next day.

4 years ago

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Anonymous Salem, OR

I've been satisfied with the service. Customer service responds quickly. If I call, they call back. In a day, an appointment is set.

4 years ago

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Anonymous Woodbridge, VA

It was included in the purchase of my Condo. They are very responsive. They had someone out the next day to replace my garbage disposal.

4 years ago

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Anonymous Tampa, FL

So far choice is functional. They solved my toilet problem. The response time was good. The plumber snaked it and that was the end of the problem.

4 years ago

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William Glendale, AZ

Haven't had any issues at all. Customer service is pretty good. The response time was quick. My ceiling fan was fixed in like two days.

4 years ago

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Michael Sherman, TX

Thinking about firing them. They don't repair what they say they are going to repair. The other day I needed to use it for the dryer and they denied the claim for the parts. Also the technician they used for services don't communicate with the customer.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 16th, 2021

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Verified Customer

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Kim Holly Springs, NC

So far customer support has been good. I used my warranty to get my washing machine replaced and to fix my AC. It's been excellent.

4 years ago

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Whitney Pickett Smyrna, TN

Only paid me 1/3 of what my microwave cost to replace when it went out. Also didn't pay full amount to fix garage door. They paid what they deemed "their rates" although they could not get a repairman out to handle the job with whom they had negotiated said rates.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 16th, 2021

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Verified Customer

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Paul Las Vegas, NV

Customer is required to know the intricacies of what is or is not covered by CHW. If you get it wrong you end up paying the service fee without receiving any service.

4 years ago

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Thomas Bates Fayetteville, NC

My dishwasher went out and they determine it should not be fix . They will not agreed tonpayb$246,00 toward a new one . An average Dishwasher cost between 400-500. The agreement was reach on November 17 and I still have not received any check . Very poor service

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 14th, 2021

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Verified Customer

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Valorie Kuhn Lima, OH

So far we have used the service once and they did very well although we did have to wait two weeks to have our refridgertor repaired after we called.

4 years ago

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Robin Adams Seabrook, TX

I have this Company. They are Nice people. I submit my Claim and within 24 hours I know when to expect the Technician. This is Great Company.

4 years ago Edited January 10, 2024

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Brian Aldie, VA

Every time we've had a issue Choice Home has helped us find a technician to fix the issue. They are efficient and file claims quickly.

4 years ago

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Herve Boeglin Aurora, IL

Only because I got screwed with the renewal. I had someone calling me telling me that are the best deals. I got 2 months for free and then for cyber Monday you offered $125 off plus 1 month free. Not trusty sales approach

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Dec. 15th, 2021

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Verified Customer

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John Danek League City, TX

One contact after initial contracting contact. Straight forward process, scheduled visit was prompt, contractor first rate

4 years ago

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Verified Customer

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Robert Blalack Mobile, AL

Service tech was quick and efficient in determining appliance issue. Explained the most likely determination when sending in the diagnosis report.

4 years ago Edited January 10, 2024

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CONNIE SCHRADER Wichita, KS

Haven't had any issues so far. The only thing is I wished that I can get the service contract out to the house sooner then 3 or 4 days.

4 years ago

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Fran Wiedner Houston, TX

On the occasions we've needed to use them they have sent really good technicians who were able to quickly resolve our problems.

4 years ago

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Anna

I've had Choice for a few years now and had to use their service a few times now . And each time I received professional and fast service.

4 years ago Edited January 10, 2024

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Gretchen Jones Parker, CO

I just started with Choice but the one time I've used the service, the process was very smooth and professional from start to finish.

4 years ago

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Verified Customer

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Cherlyn Fucuals Desoto, TX

Awesome sauce. I was very pleased with the service and customer service and promptness And Timely resolution of my problem.

4 years ago

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Jeremiah Sullivan Saint Louis, MO

They came through when I had a leaky faucet and followed through until it was fixed correctly. I would highly recommend Choice Home Warranty

4 years ago

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Walter Hall Raleigh, NC

Dryer was not working properly. Called Choice and they had a reputable repair company out the next day. Quick service and problem solved!!

4 years ago

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Frances Drake Green Valley, AZ

There have been some good calls and some bad calls. I think it depends on the service. Most are genuinely helpful but some just seem to get their Money and not mess with the rest of it.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 24th, 2021

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Brenda Jones Jacksonville, FL

I've used them 3 times they always get back to me quickly the 1st call was completed a couple months after the 2nd and 3 service call was completed.

4 years ago

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Tamara Charlotte, NC

They respond to claims very quickly and set up technician appointments promptly. The technicians arrive on time and address the issue satisfactorily.

4 years ago

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Britt Lorain, OH

They are quick to assign people to your issue, but my review is tainted by a long process which Choice Warranty rectified. For the most part, I am happy with them as a warranty company

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 18th, 2021

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