Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Brian Ferraro and Carol Dale.

Have had to use 2 times. Both times it took a week to get someone to look at our problem. It took over 1 months to get our first problem fixed, the second, our refrigerator stopped working...2 weeks until a technician came to look at it and another week for the fix...I bought a new refrigerator! couldn't be that long without a refrigerator. NO sense of urgency!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 26th, 2019

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Kathleen

They are extremely responsive. We had a problem with our refrigerator and they assigned a reputable repairman immediately.

6 years ago

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Patricia Crawford

Excellent Customer Service in all ways from the phone call to the service...very friendly and easy to talk to and things done in a timely matter

6 years ago

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michelle and Charlie Heinisch

The man we spoke to was knowledgeable and explained the coverage well. We have not had any claims yet, but we feel well protected.

6 years ago

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Jennifer

I had a dryer that was not working and the guy came out and he was here for about three hours, fixed it, and left. He did everything he had to do.

6 years ago

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Mcdaniel

Customer service so far has been great. My representative explained the program very well the cost was good for me and everyone was very friendly.

6 years ago

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L Pensacola, FL

I got a refrigerator problem and they immediately came within two days. It was a holiday weekend. Choice Home responds immediately.

6 years ago

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Jeana Knoxville, TN

I just recently needed to use my warranty two days ago and it was a horrible experience. They denied a claim and said that the tech that did the claim service said that we broke something in the wiring in our heating unit and that is not what the tech wrote on his report. So we are having to get an appeal to that so I'm not happy at all. They don't back up their warranty. I think their first reaction is to deny a claim.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Aug. 19th, 2019

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Verified Customer

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Anonymous Lake Ozark, MO

I like the price and coverage Choice Home Warranty offers. Unfortunately, I needed to use it for septic tank but it wasn't covered.

6 years ago

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Debra

Customer service is fast and efficient. Enrollment was hassle free. When I needed service, the repair was quickly scheduled.

6 years ago

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Cindy

BEWARE!!! First appliance that failed was deemed to be "out of contract coverage" so no repair or replacement. Second appliance was deemed non-repairable, and I was offered $179 to replace my dishwasher that retails for $749. Only after I complained did the offer go up to $400.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 13th, 2019

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Verified Customer

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Albert Forbes

Very easy to deal with from making the call for service to closing out the service ticket, they are with you all the way.

6 years ago

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Ernest Schmidt

worked fast to fix the problems. Great membership fees, looked after us and checked back to see if the repairs had been completed.

6 years ago

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Verified Customer

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Donna Flock

From the time I called choice to the time my appliance was fixed was a reasonable time frame. I am very happy with this service.

6 years ago

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Verified Customer

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Amanda Suraci St Louis, MO

I called in a claim for a air conditioner that wasn’t working and the appointment was set up immediately for the following day

6 years ago Edited January 10, 2024

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Verified Customer

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Delia Geary San Antonio, TX

Choice offers the best price for the amount of coverage they offer. I was very impressed with the Choice Home Warranty representative.

6 years ago

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Verified Customer

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Ed Crofton, MD

So far so good. I''ve only been with them for a few months. I''ve had one problem and they took care of it in record time.

6 years ago

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April New Smyrna Beach, FL

They had an excuse why anything I needed was not covered. The did not cover my ice maker in the refrigerator. They did not cover my R/O unit. The light in my refrigerator was not working, but changing the bulb did not fix it. Not covered. They would not give me a full refund, finding several fees to charge. I had to get my credit card company to reverse the charge. .

6 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Barry Omaha, NE

Offered the best terms and the best coverage. It was really easy to get stared with Choice Home Warranty. They handled everything very efficiently when we joined.

6 years ago

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Armando Harlingen, TX

I had an A. C. motor that went out and they were there the next day to look at it. They took care of the issue right away.

6 years ago

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Dennis

I chose Choice Home Warranty because of the scope of their services. They were really helpful on the phone when I signed up for the program.

6 years ago

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Alan Bland, MO

Used them with my washing machine and everything went well but when I called about my roof, they told me they don't do roofs and they don't de partial refunds.

6 years ago

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Eugene Barto, PA

They've been very cooperative, prompt, and accommodating. They covered it when our dishwasher stopped working. We're happy.

6 years ago

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Bina Sugar Land, TX

I used it for my microwave, they told me they could replace it an they agreed to the money but they never sent me a check and it has been three months. I have called customer support and they never called me back. I really loved the technician that came out for the air conditioning.

6 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly to address your needs.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Verified Customer

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Bernie Phoenix, AZ

The salesman I talked to was very good and explained everything to me and gave me good deals because I am a veteran and a senior citizen.

6 years ago

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Ann Lady Lake, FL

The convenience and cost it good. I had to call for my garbage disposal and they came out that day to replace it. It was prompt and they were clean.

6 years ago

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Constance Roanoke, TX

They didn't stand behind what they said they stood behind. They don't cover what I was told by a person that they do cover. I was told my leak wasn't covered when my air conditioning wasn't cooling because I had corrosion and rust. I guess I had warranty covered on the unit and so I called the company that installed and they fixed it but I still had to pay Choice seventy five dollars. I am trying to cancel it but I'm not hearing from them, and if I don't hear from them soon I will just stop my automatic payment. I do not recommend it to anybody.

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Verified Customer

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David Indianapolis, IN

If you call, they come out and send somebody within twenty four hours. The price is reasonable and I have already recommended them to my children.

6 years ago

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JOHN LECUYER Belleville, IL

My policy took affect on 8-2-18, but so far the enrollment process was pretty easy. I haven't had a chance to use it yet.

7 years ago

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Verified Customer

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Deana Davis Sperry, OK

I never received a written policy until my 30 day refund period was expired. There are still questions and lack of clarification that were discussed on the phone but are not in the written policy . I have not had to file a claim but I am worried that the company will not go by the verbal contract and I should have canceled when I could

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to assist.

Aug. 21st, 2018

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Verified Customer

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Jeannie

Bought a 3 year plan for my mom. The first time she had to use it, it took a week for them to fins someone to come out for her washing machine and It's been a week and no one has been found to check her garage door opener! She is 74 and lives alone. This is just terrible...they had no problem taking almost $1400 from my credit card immediately, but when you need to actually use your warranty, this is what happens.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our Consumer Advocate will contact you for further assistance.

Aug. 14th, 2018

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Verified Customer

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Patty Southern Pines, NC

I haven't used Choice for a claim at this time, but expect no problems. I was very pleased with the package home warranty for 2 residences.

7 years ago

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Verified Customer

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Melvin

Choice denied my claim siting unchanged filters and debris ... lol 112* weather Case manager agreed to repair upon my escalating issue to management level ... only 3 days later case mgr tells me they can't get in touch with original technician for cost ... so she offered me $300 as ah courtesy. I asked to jus honor ur promise to repair ah as good will gesture as previously approved on recorded line .... they decided to take away that promised repair. Then I got lectured on da policy over and over ... depressing

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback; Our consumer advocate will contact you directly for further assistance.

Aug. 14th, 2018

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Verified Customer

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Carol Thomas Lady Lake, FL

Good rates. I haven't needed any repairs as of yet. My warranty is new I can't give a full review until I need your service.

7 years ago

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Verified Customer

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laureen Sa

customer service representative resolved my issue of not receiving a hard copy of my aggrement recently purchased on July 6th 2018

7 years ago

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Michael Struzzieri and sister Kelly Struzzieri

do not get back with when you leave a message, and was told by my salesman you cover a/c heating and hot water heaters but you do not just certain parts of. but on your website it says hot water heaters not justs parts of.

7 years ago

Reply from Choice Home Warranty

We appreciate your feedback.

Aug. 15th, 2018

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Verified Customer

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Brenda

I've always had very positive experiences when talking to customer support. I'm very likely to recommend them to others looking for home warranties.

7 years ago

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Anonymous

Customer support at Choice Home Warranty was very helpful to me in making my decision. I ended up choosing them because of their online ratings and pricing.

7 years ago

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Verified Customer

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Anonymous

This company seemed to be very helpful and accommodating. They were very willing to take the time to listen to my issues.

7 years ago

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Verified Customer

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Amanda

Customer support was very friendly and helpful. The salesman did a good job of getting me on the warranty they offer for my home.

7 years ago

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Verified Customer

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Al

Customer support did a good job in explaining their warranties to me. They weren't pushy, and I didn't have any problem with it.

7 years ago

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Verified Customer

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Arthur

When Choice Home Warranty called me, I thought it seemed like a good deal. I dealt with them a lot, and they have tons of experience. Talking to them was so easy and good.

7 years ago

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Verified Customer

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Norvel G.

The people they send out to help you fix things that broke are very good and helpful. I have already recommended them to other people.

7 years ago

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Verified Customer

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Edward

The agent who helped me was very thorough and made me understand the services they offered. I trust this company and would recommend them to others.

7 years ago

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Verified Customer

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John

Sometimes customer support is prompt, and sometimes they are not. I used the home warranty for a washing machine, but it took months to get it finished and I had to use it for a refrigerator that never really did work right. They didn't satisfy all my needs,

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 10th, 2018

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Joe Dandridge, TN

When I called and asked for a written copy of the form, they asked me to print it off on an email. I didn't know how to do that, so I'm hoping they'll still send me a written copy.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

We will contact you for further assistance.

Aug. 10th, 2018

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Verified Customer

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Anonymous

Choice Home Warranty's pricing is what led me to purchase from them. The sales professional was nice and helpful to me when I called in.

7 years ago

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Verified Customer

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Juan Brownsville, TX

I got a really good deal and price with Choice Home Warranty. My contract starts soon, and the gentleman who called me helps me with my issues.

7 years ago

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Verified Customer

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Robert (Bob) Hudson, NC

Customer support answered all my questions and emailed everything to me. All the processes were done quickly and precisely.

7 years ago

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Verified Customer

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Steve Tuscaloosa, AL

Customer support has been professional and knowledgeable. He asked me if I were a veteran, so I was able to get a discount on a warranty plan.

7 years ago

Choice Home Warranty Reviews