Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Jean Stewart San Angelo, TX

Had someone out within 24 hours and was very efficient had furnace up and running in 15 minutes. Had part needed on his truck

4 years ago

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Verified Customer

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Larry Mileur Ooltewah, TN

CHW sent a very capable Heating and Air contractor out by the next day. They got my unit back up and running again in less than 2 hrs. Thank u CHW.

4 years ago

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Verified Customer

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VALERIE BAILEY San Antonio, TX

My washer hasn't been repaired. I paid $65 to the vendor but they didn't get back in touch with me to repair it. They told me the part would come to my home. It has mot. I contacted Choice twice and have not heard back from you either.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 18th, 2022

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Verified Customer

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Dennis Utz

Very quick response to my claim!! The repair person called me right afterwards and confirmed the date and time to visit.

4 years ago Edited April 1, 2024

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Verified Customer

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Linda Daphne, AL

It's very hard to get in touch with someone and then when you do make a claim it takes way too long to get a response. The customer service is terrible. Two times my washing machine went out so I called in and it took two weeks to get someone out here. Then the next time I had a plumbing issue and I called and I have yet to see a plumber. I never had any response at all.

4 years ago

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Verified Customer

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Kathy Las Vegas, NV

They complete the service and everything is working properly. They get right on the thing they don't put it off and everything goes smoothly.

4 years ago

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Clint Ennis, TX

Great customer service. I used my warranty a month ago to get new heating system but for some reason I have the top plan and it was gonna still cost me three thousand dollars out of pocket so I neglected to use it.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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Verified Customer

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dennard Oviedo, FL

when assigning vendor it was done within 24 hours. Service personnel was courteous and ver professional. The work was completed in a timely manner

4 years ago

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Verified Customer

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srini aiyer Glen Allen, VA

Good customer service,quick response time and value for money.i switched from another provider and Choice is real value for money

4 years ago

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Verified Customer

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Salim Virjee Houston, TX

I got high blood pressure after joining this company. There customers relationship is extremely BAD. They lie a lot and it is not a reputable company. They are very good at giving there customers A RUN AROUND. They are so crooked company that they tell me if you cancel the membership you NOT GET THE MONEY FOR YOUR DISHWASHER WHICH WE COULD NOT FIX. What do you have to say about this company?

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 3rd, 2022

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Verified Customer

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Sam Willberg Abilene, TX

My breakdown was normal wear and tear. I felt like your company was trying to shirk its responsibility as stated in the contract. I will not recommend you to others if asked and I will let my realtor know the same.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 2nd, 2022

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Verified Customer

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Katie Lynch Pagani Chicago, IL

I've used the service once and it was great. The furnace went out and within hours a tech was on site and repair was completed.

4 years ago

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Verified Customer

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Robert Valaski West Chicago, IL

My kitchen faucet handle fell off from old age. The claims reviewer said I "abused" it and that's why it broke, which is crazy! They wouldn't pay for a new one because they said they don't cover breakage from old age. So what's the point of this policy then?

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 3rd, 2022

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Verified Customer

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Fulton Knoxville, TN

needed a plumber they sent one out and I paid the fee. The end result was that the problem wasn't fixed because Choice refused to. Then they wanted a copy of my inspection. My inspection was not required to purchase this house.

4 years ago

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Verified Customer

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Donald Flanders Sneads Ferry, NC

Gentleman was friendly, knowledgeable and efficient. He was able to diagnose the problem quickly and ordered the new part.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 2nd, 2022

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Verified Customer

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Cathie Harrison Saint George, UT

They contacted the service provider and had an appointment set for me. They then e-mailed me the information so I was able to plan my day.

4 years ago

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Verified Customer

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Tracie Mefford Saint Matthews, SC

They suck!! They refuse to allow the technician they first sent to me to be my technician. They continue to deduct money from my checking account on the 14th of the month after I have repeatedly told them I don't get paid until the 16th of the month. I am in the process of finding another company . Also they raised the copay from $65 to $85 without any notification.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 27th, 2022

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Verified Customer

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Trevan Ian Bowman Milton, FL

The microwave that is in need of replacement is a OVER RANGE MOUNT unit that is built into the cabinet. The Choice Home Warranty lady argued with me telling me it is a countertop model. A) It was built into the cabinet when the house was built and B) Countertop models don't have lights and fans built into the underside of them for use OVER THE RANGE! I will very gladly share my experience with everyone that I can. If this is what I can expect from this company, I can't wait for my contract of "service" to end.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 27th, 2022

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Verified Customer

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Robert Deschner Tallahassee, FL

At least once a week I receive a email trying to get me to sign up...I ALREADY AM COVERED BY CHOICE HOME WARRANTY!!! CAN YOU PLEASE S T O P Sending these Emails Solicitations .

4 years ago

Reply from Choice Home Warranty

We apologize for the inconvenience this may have caused you. We have sent an expedited request to our I.T. Department to place your information on our do not call/do not email list.

Jan. 26th, 2022

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Verified Customer

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Stephanie M Ponder Kenner, LA

They go above and beyond. Had a different company in the past and they were fine, but the price doubled in three years.

4 years ago

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Verified Customer

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Lindsey Gibson Bellemont, AZ

The online form was super easy to use. They were also quick to respond and they just made getting home repairs stress free.

4 years ago

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Verified Customer

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Mary Thomas Bessemer, AL

microwave had to be replaced. My thought that it would just be relaced!! had no idea that i would be out more than the service fee!! I was told I didn't read the fine print.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Verified Customer

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Linda Hale Hot Springs National Park, AR

We purchased CHW for 7 years. Fortunately, we have only had to use them once and their customer service was friendly and prompt.

4 years ago

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Verified Customer

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Merlin Gilyot New Orleans, LA

The service has been very good and the contract has been honored better than other home warranty companies I've used in the past.

4 years ago

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Verified Customer

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Jim Triompo Cary, NC

Read the contract carefully and not what the sales person explains regarding claims. They do not replace items or offer "Fair Market Value". They offer less than wholesale price and determine where you need to purchase replacements.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Verified Customer

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Reju V Thomas Pasadena, TX

I had an issue with my AC, wuthin 3.5 weeks i got a new AC. Great customer service, no hassle, everything through online.

4 years ago

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Verified Customer

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James Collins Chesapeake, VA

Instant appointments made on our behalf when submitting a claim, great follow-through, and thus far, great technicians completing the job correctly.

4 years ago

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Verified Customer

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Jeanette DeFreitas Buford, GA

CHW is very much on schedule with appt. However, not all services are performed in an excellent manner. I have had a couple of your technicians work I was unhappy of.

4 years ago

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Verified Customer

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Pablo Medina Ormond Beach, FL

Until today 1/13/2022 my experience is excellent because answer me quickly and effective. Professional technicians and honesty service.

4 years ago

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Verified Customer

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Jan and owen wilson Fairfield, OH

Very professional and compassionate representatives who worked diligently to get my issue with my bathroom faucet replaced.

4 years ago

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Verified Customer

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Wendy Sprattler Las Vegas, NV

Thankful to have it because everything seems to be falling apart/failing. Great as long as the problem isn't urgent. Sometimes repair is not possible for days.

4 years ago

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Verified Customer

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Shannon Ayers Canton, GA

Your customer service representatives lie and/or do not take down accurate information causing the customer to have to pay for new claims. You all only send emails and no phone calls as a way to get out of your responsibility. This company, while minimally beneficial is a ripoff to consumers who have very few options on home warranties. You operate as if you don't care because you don't have to. Just shameful!!!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 20th, 2022

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Verified Customer

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Jeff Warminster, PA

They dont care about customer service and making the customer happy all they do is quote lines from their policy manual on why they are falling short on satifying the customer. I had a few appliances that had to be replaced and they gave me like one third of what it would cost to purchasd new replacements of like kind. Real bad company, they dont care about the customer. I'm not one to write bad reviews but I had to this time this company really doesn't care. Stay clear.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 20th, 2022

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Verified Customer

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Mr Demo Converse, TX

CHW is not over-priced. It's so easy to make a claim. Their service is fast and reliable. They use professional repair companies that know their job.

4 years ago

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Derrick Boston Charleston, SC

They use to be a 5, but the issue i have been dealing with since August has been so unacceptable and the options presented to me seems unacceptable and that they don't care since they already have my full payment for the next 5 years of service

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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James Amberg Ashland, OR

My furnace failed after 19 years, eight months if use. Your agents claimed that the life expectancy of the furnace was 20 years, so the failure was the result of poor maintenance, not normal wear and tear. I appealed this decision and requested documentation proving their claim that the furnace did not fail from normal use. I never heard back, so I contacted a Local HVAC contractor who told me the life expectancy of my furnace was 16-18 years and mine was, in fact, living in borrowed time. I am extremely frustrated that I never heard back from the company about my request for documentation.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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John Robertson Wilmette, IL

Filed two claims: 1) dryer repair--smooth process, responsive contractor, cost below premium; 2) furnace repair--first contractor never responded, second contractor very responsive, claim denied due to excluded items on technicality; coverage scope is too narrow

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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Susan Brown Webster, NY

Prompt response to a plumbing problem; competent company and workmen who were very polite and respectful in my home.. Excellent resulting repai.

4 years ago

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Verified Customer

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Case Marcie Englishtown, NJ

The service so far has been excellent. The service people come quickly and the o my time I had to wait was when my dryer past had to be ordered

4 years ago

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Verified Customer

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Jackie Bowen La Pine, OR

Choice forgot to send in the work order, after scheduling a time with the repair company. When I called the repair company, I didn't have an appointment because they didn't have the work order.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 19th, 2022

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Verified Customer

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Eugene Augusta, GA

They're just making money coming in and getting everything denied I mean everytime he's come he's denied the claims. I got a plumber that was supposed to be here in the 28th of December to get the job done and he was supposed to come back on the 30th of December to finish the job. He did not finish his job yet, he's just now supposedly coming back today, he told me he's coming back twice and he never called or showed up.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Verified Customer

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Gary Woodbridge, VA

My refrigerator went out and they were not able to repair it, but at least the technician was very informative and helpful. Very responsive.

4 years ago

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Verified Customer

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Ronald Wichita, KS

Every time we've had something fixed or repaired its very good at it and haven't had a problem since. The service was great.

4 years ago

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Verified Customer

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Miriam Huntley, IL

Very fast service. I used it when my garage door broke down and they came the next day. Excellent service. They answer right away

4 years ago

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Verified Customer

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Johnny Fayetteville, NC

Every time i call them they've always sent somebody out here. You just can't beat em for the pricing for the coverage's they provide.

4 years ago

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Verified Customer

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David Isom Phoenix, AZ

I used a referral who works with CHW and they did an amazing job. I'm also impressed with CHW for approving the replacement parts. Thanks!

4 years ago Edited January 18, 2024

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Verified Customer

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pickrell jo

I shared this before but I'll share it again you are a great company. I've only had you for two years and I've already had you out twice and you came out the next day. It only cost me the copay.

4 years ago Edited January 10, 2024

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Verified Customer

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Julie Carlisle Thatcher, AZ

I've only had to call them on 2 different occasions and the response time was within a very reasonable span. They got right on it.

4 years ago

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Randy Wiggins Jacksonville, AL

Very quick response, very helpful customer service. Would be 5+ stars if we could pick our own service companies. Have had no trouble with any service people as of this time.

4 years ago

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Verified Customer

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Travis Chesser Knoxville, TN

I had a claim for my water heater. the work was done well and quickly, but I was charged $250 over what I was told. I have messaged several times but it has not been resolved.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 13th, 2022

Choice Home Warranty Reviews