Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Kendra Mcmullen St. Louis, MO'

There was a little hiccup where i paid for service because know one was available and i was not given half of the money that i paid to have the refrigerator fixed.

8 years ago

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Verified Customer

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June Lauer Ortonville, MI

CHW has come thru with all my claims. My only complaint is that I get differentl instructions or evaluations from different agents that answer my calls.

8 years ago

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Verified Customer

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Charlotte Kearney Slidell, LA

Never had one problem with them, fast service and when they couldn't fix my dishwasher they helped me pay for a new one. I'm here to stay

8 years ago

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Verified Customer

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Vicci McCreary Southaven, MS'

Takes too long to approve repairs. My A/C has gone out a couple times with a bad capacitor. Took 4 days in sweltering heat before this very simple repair was made.

8 years ago

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Verified Customer

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Anonymous Cranberry Twp, PA

They're a great company to work with! We get someone to come and help us when we file a claim. Plus, it gets taken care of properly. On top of that, their price is good.

8 years ago

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Verified Customer

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Janice Willis Haughton, LA

The only time I've had to call was when my dish washer wasn't working. I don't have any complaints about that; it was repaired in a timely manner.

8 years ago

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Verified Customer

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Silva Kandiah Orlando, FL

When I called, they responded promptly and sent the technician to get it fixed. Their consultants have been very good and thorough. We were happy with the experience.

8 years ago

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Verified Customer

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Anonymous Bethesda, MD

So far, everything has been good. I needed to fix my dishwasher, but they replaced it and gave me a fair fine. Plus, their customer service has been excellent!

8 years ago

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Verified Customer

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S.K. Concord, NC

I decided to go with Choice Home Warranty because I heard they were good, and overall, their representatives have been pretty good.

8 years ago

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Jackie Hopson Temple, TX

They weren't that good at first, but it was cheaper than American Home shield. They finally called the right contractor, but at first it was kinda shabby service. The last time I called them it got better, but at first it took them quite a while to work out the problem when they came out.

8 years ago

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Verified Customer

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Subramaniam Suthan The Colony, TX

Choice Home Warranty is full of surprises, I thought it would be a good company. My electric-fan went out, and I call them and they said it wasn't covered. Then my faucet went out, and I called them and they said it's not covered. Finally, our A/C unit went out, so I call them and they said it's not covered, so what's the point? Every time I call, there's always something wrong on my end. They say it's not covered due to many factors. I wouldn't recommend it to anybody. I already cancelled it.

8 years ago

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Verified Customer

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Gregory Whitfield High Point, NC

They sent somebody over to fix my leaky toiler, but instead of fixing it, the technician wanted to sell me a brand new toilet. He only took a look at it once, and told me I needed a new one. I just got somebody else to come over, and they fixed it. They just haven't been very good.

8 years ago

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Verified Customer

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Anthony Maola Monroeville, PA

I had a plumbing problem, and they told me they didn't cover the inserts of the faucets. I have a refrigerator problem, they said they didn't cover refrigerators. I had a hot water tank problem, they told me they didn't cover hot water tanks. It cost me an extra thousand dollars for that last one! On top of that, trying to get on the phone with one of their representatives was horrendous. It was just absolutely terrible.

8 years ago

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Verified Customer

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Eduardo Luevano El Paso, TX

Every time I call them they take care of the problem, so their customer service is good. I got the service that I needed, and it was fast.

8 years ago

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Verified Customer

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Ronald Miller Platte City, MO

My experience with them has been quite satisfactory actually, I've only used it one time, and their customer support was pretty good.

8 years ago

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Verified Customer

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Robert Simmons

Our microwave is still broken. Tech said that he order a part, but we have heard nothing.

2 months ago Edited September 17, 2025

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Natosha Lessley

I’m not impressed with their replacement credit

2 months ago

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Sandra

They are very responsive in finding and sending a technician when I initiate a claim. They have also approved any repairs that might need to be made quickly. I am very satisfied with their service.

8 months ago

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Agapito

The service was good the technician did the replacement of the bathroom faucet quickly. The only issue I had was if I didn't call ahead I wouldn't have known that repair company wanted to be paid in,cash. A customer should gave the option how the customer can.

8 months ago

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Quintton Wiliams

I made a claim for my garage door last week. CHW sent someone the next day and they fixed it with only one visit. Thank you for the swift fix to getting my garage door back working properly.

9 months ago

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Patty Mayo

Recent claim for a replacement oven door was promptly completed within 2 weeks. The repairman, Shane, from Via Appliance, was professional and did a great job! I have been a customer of Choice warranty for a few years because of their excellent reputation but did not realize they would increase my premiums yearly. There was no mention of that in the contract that I signed. I’m disappointed!

9 months ago

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Jesse Sarasota

I've had several good experiences with Choice, and a couple of bad experiences. the most important thing to know is that you are not first priority with the practitioners. you're going to get service in 3 to 8 days of when you call in. so that's the deal. if you have a plumbing issue, you're going to have it for days while they find someone to come out and service you. If you can wait, i guess it's worth it, otherwise, it's quite a pain. Also, there are a lot of exclusions that are difficult to navigate and evaluate in advance of signing the contract. Finally, they really dont have any customer service for helping you when you have a challenge, and they dont take responsibility for any problems, it's always on the service provider. So that's my experience.

10 months ago

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christy Everett

I had Savannah as my rep. She is AMAZING. LET ME TELL YOU ANOTHER WAY, SHE NEEDS A RAISE PEOPLE!!! She is a great spirit and made the experience flawless and took no time! Thank you thank you!

10 months ago

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Douglas Keidel

It's always worth it to have a second opinion. And choice allows you to do that. Don't always agree with the claim review process and what choice is willing to pay, but overall it's been a pleasant experience.

11 months ago

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Jake Cuaron

I have had my first claim and it went very smooth. Filing the claim was super easy on their portal and the response and scheduling the repair was also fast. The was done complete and the service was great.

11 months ago

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Melinda

It takes weeks to get someone to come and look at your appliance issue. parts need ordering after that if Choice warranty approves. You then need to schedule the repair. Choice is good about covering it just takes weeks which most of us can not wait for. It took about a month to address my issue. and received a check a month later which didn't cover a third of replacement cost.

11 months ago

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Andrew Jones

They got on my claim right away. I like.

1 month ago

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harry mcclay

Augustine showed us the way patience is his last name

1 month ago

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Kumar

There are multiple aspects 1. Wide range of items in the warranty coverage with equipment replacement 2. Quick response and in case they can't find right technician, we can pick our own technician (one time per year) 3. Choice to change technician. 4. More value per buck

1 year ago

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Dave Nichols

We've been with Choice Home Warranty for nearly 2 years and they've not only saved us money on home appliance repairs but have also given us peace of mind knowing that if we do have an issue, they will back us up with "more than reasonable" repair costs.

1 year ago

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Celestine

I'm a new and first-time Customer with Choice Home Warranty. The service was very good...starting from Customer Service Admin Staff to the Repairman who solved my problem with my Freezer Door. They were all professional, friendly and very knowledgeable. I'm very pleased.

1 year ago

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Frances

I called Choice Home Warranty and they got a Service Company and must add a Liable Company..Good Service..and They Fix My Problem...I will give Choice Home Warranty 5 ⭐⭐⭐⭐⭐ Plus 5 More if I could...I just want Thank You for your Amazing Home Warranty.. Thank You!!!🤩🤩

1 year ago

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SLO Smith

Once you have contacted them, you will be FLOODED with emails and phone calls, three to five a day, barraging you to purchase. After purchase, do not expect to receive services when something actually breaks. You submit a claim, then enter no man's land. The "customer service" phone number and on-line chat are absolutely useless, providing only rote responses like "you will be assigned a technician when one becomes available, usually within 24-48 hours." When you make a claim on a Thursday, that window extends to Saturday, and of course you can't reach anyone then. A call to ANY service provider will result in a technician coming out, the city in question is Houston, where service is PLENTIFUL.

1 year ago

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Kathleen Bowers

I put the claim in on a Sunday night and within an hour I had a date for Monday at 11 o’clock. The service Mahon texted and said he would be there at 11 and arrived on time. He fixed the dryer and was in and out in 15 minutes.

1 year ago

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Sharon

These gentlemen did not mess around. Arrived at my home and went straight to work on my ice maker. They had it fixed within 30 minutes. The service was great! That is why I renewed my contract with Choice a week later. I will be recommending Choice Home Warranty again.

1 year ago

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Garn Bugby

This company is remarkable! From the get go they have taken steps to help us! They are quick to respond and reach out and do their best! We would recommend them in a heartbeat. The service marketplace could take some pointers from them!

1 year ago

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Margo White

Generally Choice Home Warranty has performed satisfactorily. I have made a number of claims over the years and all have had a competent technician dispatched but in every case it's been days before one could come and then they diagnosed the problem but often had to schedule a return visit after they had gotten approval to perform the repair, especially if a replacement needed to occur. The biggest disappointment occurred recently when my air conditioner went out on August 3 when it was 117 degrees in Arizona. I submitted a repair ticket at 5a.m. PST and had to call them at 10:30 inquiring as to why they hadn't responded. I was told it might be 24 hours! They finally got back to me at 3 pm telling me I was scheduled for repair on August 16! When I called and explained to them how hot is was and was going to be in the coming days they politely reiterated the August 16 date and said if I tried to reschedule it would be even later. I had no choice but to pay out of pocket for the repair. I won't get reimbursed because it wasn't approved by Choice. Such a letdown and this will definitely cause me to consider other home warranty companies in the future.

1 year ago

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Gero

My experience with Choice has been frustrating. The technician they sent was negative about the company and uncertain about the repair process. My fridge has had ongoing issues, and despite multiple visits, it remains unfixed. Communication has been lacking, and I'm left waiting for parts without updates. Overall, it hasn't been a great experience.

1 year ago Edited August 2, 2024

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Padra

Jessica, Was very professional she knew her business and explained herself very well. most of all she listens to the customer concerns and based her decisions on the information that was presented to her. I thought she was fair

1 year ago

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Daniella

Being new to the organization and service, I was impressed with how I was handled overall and with all the various offers that were offered. Their customer support team was prompt and dependable, taking care of me right away.

1 year ago

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Cheryl

I like how friendly the tech was and knew what he had to do to fix the problem. He was a breathe of fresh air. Most the time when a service tech comes out, they are grumpy and act like they don't want to be here. This tech answered all my questions to help me understand what he was doing to fix the problem.

1 year ago

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Amber Martin

I love that l made the right choice with this warranty company. l had a technician come out and knew what to do and went above and beyond the call of duty. My dryer is working perfectly and my dishwater works perfectly but needs a small part.

1 year ago

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Anthony Colόn Jr.

Choice Home Warranty sent a service contractor to repair my Dryer and the gentlemen was very knowledgeable and did a excellent job in repairing our dryer. I have had other warranty companies but we made a good decision switching to Choice. They don't just send anyone they send professionals. Thank you Choice

1 year ago

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Aloma

The greatest greatest company ever I will recommend to all my friends and family as soon as you call them there is someone there ready with a day to come out and see and fix your appliance excellent excellent excellent thank you thank you keep up the good work I love you so much you're a great company God bless

1 year ago

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Bobby Elizondo

The first claim took a lot longer to get it permanently fixed. I took almost four weeks to get it permanently fix. Plumber came out the first time and only temporarily fixed it. The other claims went well with a local plumbing company came out quick.

1 year ago Edited May 15, 2024

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Tatyana

Recently I was in need of plumbing services, my appointment was cancelled but a Choice Home customer service representative found another firm that provided fast and reliable service so my problem was effectively fixed. I am very grateful for the efforts to help me and caring attention I have received.

1 year ago

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Dena McElroy

The Account Specialist, Suraj G, was very knowledgeable about coverage information and was able to answer my many questions. I was very pleased that he was patient with me during the application process. I will recommend Choice Home Warranty to all my family and friends because I know they will be very pleased with the service they will receive.

1 year ago

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Drusilla Arnold

Awesome company Excellent customer service Most of ALL: it’s been the best home warranty yet!!! I’ve personally referred everyone that I know to them and WILL CONTINUE TO REFER EVERYONE THAT I COME ACROSS!!! Thank you for your dedicated honest upstanding services Choice Home Warranty 💕

1 year ago

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Ethne Andrews Stroudsburg, PA

I was looking online for the best home warranty I could find when I got a phone call from Jim M. He did a great job of explaining to me what was involved. He got me an excellent deal after asking me questions I didn’t think were pertinent. Thank you!

1 year ago

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Guy Kahale Waipahu, HI

The reason why I give a high rating is that as my conversation with the agent that I was speaking with made me realize that the offer her was giving me made more sense and it would save me money in the long run and that there was no contract and I could cancel at anytime and they would reimbursed me of what I have left in my account

1 year ago

Choice Home Warranty Reviews