Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Warren Wood Leesburg, VA

Professional and accurate diagnosis with corresponding repair.

8 months ago

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Robert

I've used it several times. I used it on air, a refrigerator, a microwave, and a pool.

8 months ago

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Allan

My air conditioning technician said the unit was completely non functional, and you would still not cover the replacement.

8 months ago

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Stacy

Garbage disposal went out, and they came out and replaced it same day.

8 months ago

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Jose

We had a problem with our A/C unit and it was a quick process.

8 months ago

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Tracie Akron, OH

this Winter & my furnace broke they were here to help the next day REMARKABLE

8 months ago

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Tara / Slade Johnson Madison, WI

They are deceitful, they will repair an item 3 times and then when it needs to be replaced they will deny your claim stating your contract doesn't cover that item.

8 months ago

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Louise Richlands, NC

I liked being informed as each step of the repair was set up.

8 months ago

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Barbara Lyttle Rancho Cucamonga, CA

On 6-15-2023, I called Choice Home Warranty to receive a quote and coverage info. I had the pleasure of talking with Adrian S. He was very professional and answered all my questions. He took the time to explain everything involved with their home warranty program. I appreciate his friendly attitude and willingness to address all my concerns. After checking into other home warranty programs, I chose Choice Home Warranty.

1 year ago

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James M. Brady Tomball, TX

We were pleased with the rapidity that CHW resolved our claim. Within 48 hours they had decided that the range/oven was not acceptable to repair and offered to issue an eLowes card to purchase a replacement. The replacement should arrive within 30 days. Were were disappointed in the amount of the ecard, which amounted to about 1/3 to 1/2 the cost to replace the unit. It will be a help but not what we had hoped for.

1 year ago

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Kathy Brayton Vero Beach, FL

I haven't used the company yet because I just finished the sales, discussion and payment portion of the contract. Three companies were vying for my business, and they all are equally persistent with almost identical ratings. It took all day for me to decide, compare and read the fine print because each of the three companies called and called and called. I then went to the reviews of the 3 different companies, and could have tossed a coin because the top two on my list had an equal number of negative reviews with a very high positive rating. I went with Choice Home Warranty because their (very persistent) sales person took the time to send the contract fine print for his company as well as his competition. Yes, I do read the fine print! I will say that although I went with Choice, they almost lost my business because they criticized their competition while their competition never criticized them. It may be a petty reason for losing business, but openly criticizing your competition and telling me "to be honest with you" just turns me off.

2 years ago

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Nicole Garcia League City, TX

Justin M was exceptionally helpful, professional, and extremely kind. Justin explained the policy to me along with encouraging me to obtain the three-year policy that also comes with six months free as opposed to a one year policy. This will save us a tremendous amount of money. I am extremely grateful to Justin for all of his assistance and guidance. He was amazing to work with!

2 years ago

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JJ Jenkins Eagle Mountain, UT

This company is very responsive when you need them to make a claim. Their price is a great value for your money. They have prompt and friendly customer service. We had a heating and air conditioning problem. They sent someone out within two days to check the system. First they cleaned it and then it worked. That saved us a lot of unnecessary repair costs because nothing was broken. This was a rental and all the way across the country from where we live. It gives us lots of peace and mind as customers and landlords, to know that we can count on them to fix problems quickly at a fair price.

2 years ago

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Howard

Buyer beware. Documents/websie offer 30 day free look. When I called 3 hours later, because my wife was not happy with the small print in the emailed contract. It took me speaking with 3 different levels of HARD SELL individuals who made it nearly impossible to get to OKAY for refund. CLEARY DON'T UNDERSTAND FREE LOOK!

4 months ago

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Jose Parrilla

Extremely reliable and trustworthy. Would recommend them to anyone looking for reliable home warranty.

4 months ago

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Rick Kabele

No claim experience yet . . . but great customer service and value for the money on my two homes! Thank you!

4 months ago

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Marcus Caillet

I love Choice Home Warranty. They’re easily to work with and very helpful as well. I highly recommend him

4 months ago

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Andrea Allen

COMPANY WILL PUT YOU IN QUEUE. THEYWON'T CALL YOU BACK. THEY'LL TELL YOU 3 DIFFERENT STORIES. THEY WILL CONFUSE YOU, MISLEAD YOU, THEN FAIL TO MOVE FORWARD TO HELP YOU AND BLAME YOU FOR MISTEPPING ACCORDIGN TO THEIR GUIDANCE. IF YOU WANT TO BE INCONVENIENCED AND IRRITATED AND WASTE YOUR TIME AND MONEY SIGN UP FOR CHOICE HOME WARRANTY.

5 months ago Edited June 12, 2024

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Jung Suk Park

Not fast response and Company always ask us to pay up front whether technician fix problem or not We need to pay the deductable after their service. If they can’t fix the problem We are supposed to be required to pay it

5 months ago

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Claudette

My disposal was messed up and they fixed it. They know what they're doing. Keep up the good work.

9 months ago

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Eddie

Tried to use my warranty for my air conditioner unit and they made me pay $700 out of my pocket. I'm a retired citizen. They don't have very good ties with the people that do work in our homes.

9 months ago

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Suhair Garland, TX

I like how prompt everyone is, from calling or getting the tech to come so fast.

9 months ago

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William Richmond, VA

It was determined that my refrigerator couldn't be repaired. It took over a month to get a gift card towards replacing it.

9 months ago

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Ashley Basehart Cleveland, TN

I have had 2 service calls in the time having warranty. The technician for the first service let room for improvement

9 months ago

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Linda Marsh Saint Augustine, FL

Acknowledgement of my appliance problem was swift, and the assigned company was outstanding.

9 months ago

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David

You are not the best. Your servicemen are not as competent as they should be. I am thinking of going to another service

9 months ago

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David fox Sioux Falls, SD

I've never had a problem with company. I do a claim on line and it is taken care of quickly

9 months ago

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Marion Flower Mound, TX

Service was fast and very friendly. I don't like the price increase and not being told ahead of times

9 months ago

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Gloria Evans Gainesville, GA

The first experience with claims and customer service was what I expected for the money I had paid and from the sales pitch I received

9 months ago

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Diana M. New Rochelle, NY

Great customer service overall. The technitian was very professional and knowledgeable.

9 months ago

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Kristine Clovis, CA

Very good communication, offered us to find our own company to make repair and get reimbursed

9 months ago

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Anonymous

They were very responsive to my questions. And the company that they sent me was great.

9 months ago

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Manuel

I was satisfied with it. They're accurate on the work and the time they are available do the work.

9 months ago

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Theresa

I'm satisfied. My air conditioner was broken. I can't remember what they did, but they fixed it. And it worked.

9 months ago

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Jack

With my microwave, everything was handled perfectly. Very professional. And very price-competitive.

9 months ago

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Anonymous

The fellow who came out to look at the problem was very professional and knowledgeable.

9 months ago

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James

It took a while to get the person here and then the problem wasn't fixed. It took a long time to get the part and I'm still not sure it's fixed.

9 months ago

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Shirley Dallas, TX

O Swift pumbing did a good job. Oliver very professional and knew how to solve the problem.

9 months ago

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Sheila Missouri City, TX

I have been waiting for months for my dryer to be delivered or fix. Getting notices for home association keep cancelling. i have a sick husband. Spoke with supervisor. Still.i' so disappointed.with CHOICE HOME WARRANTY.

9 months ago

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Mary Columbus, OH

Peace of mind for us and I feel the money we are charged for the year is very fair.

9 months ago

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Doug San Angelo, TX

Choice went out of their way in obtaining a contractor to take care of my home plumbing issue.

9 months ago

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joel ermis Queen Creek, AZ

If I could give negative stars I would. Salesperson promised promised promised. Two months later filed first claim and was denied. I was told by others choice was a poor choice. Lesson learned.

10 months ago

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Curtis Bennett Dallas, TX

I have placed two claims with CHW. The first was easy. The second involved some negotiation to get it done properly.

10 months ago

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Cerene Chicago, IL

I'm having major electrical issues. Even though I picked the packaged that covers EVERYTHING. The issue that I have isn't covered. Such a waste of money.

10 months ago

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Shem

They got very excellent services and they are straightforward. Whatever they say is what it is.

10 months ago

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Michael Cardillo Shelbyville, IN

They were very responsive, they kept in contact with me, and they got somebody out here quickly.

10 months ago

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Herbert Powder Springs, GA

I have used the company several times and each time my problem has been taken care of.

10 months ago Edited January 18, 2024

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Marge Grand Rapids, MI

I didn’t know you would have such a hard time finding a technician in my area. But you should have kept me better informed about what was going on. I was very frustrated about your lack of communication.

10 months ago

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David

The water tank was replaced by A1 plumbing and they charged me 400 and something dollars plus the $85 service fee and I could have replaced it myself as it turned out and saved all that money.

10 months ago

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Tamazine

In the several instances that we've had working with them in these 6 months, talking to them on the phone has essentially been no help to us.

10 months ago

Choice Home Warranty Reviews