Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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D A Battle Ground, WA

We got choice to cover the air conditioner and they didn’t cover the air conditioner. We paid the sixty five dollars for the technician to come out to be told the part wasn’t covered so we wound up having to pay several thousand dollars to buy a new air conditioner with no reimbursement from them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Verified Customer

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Jean Jacksonville, NC

I am pleased with the service. The technician came out and did a good job and he explained what he was going. I would use it again.

4 years ago

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Verified Customer

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Nazareth & Francoeur Orlando, FL

Customer service seems to be almost always there. When I called about my garage door opener, they fixed the problem. It is affordable and prompt and useful.

4 years ago

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Verified Customer

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Don Gulf Shores, AL

It works better than I thought it would. It is very easy to do a claim on the internet and they come out right away. I am very satisfied.

4 years ago

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Verified Customer

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Dwight & Sandra Egg Harbor Township, NJ

The best warranty program. The services are excellent. It is a good value but it can be difficult to get a hold of customer service and parts take a long time.

4 years ago

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Verified Customer

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Anonymous Pearland, TX

Choice is professional. I know they fill fix my issues and treat me like I am important. I am thankful I chose them. It was not a mistake.

4 years ago

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Verified Customer

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Debbie Greensburg, IN

Good price and they were able to get someone out the next day for my garage door though it did take a while to get someone to fix the dryer.

4 years ago

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Verified Customer

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Lueseuse Forney, TX

Doesn’t give me much coverage because it doesn’t really over anything. I can’t get my car out of the garage because of a broken spring in the opener and it is almost five hundred dollars.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Verified Customer

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Fedor And Monica Weston, FL

On the fifth of July I had air conditioning issues and someone was there that afternoon to check on it. It is always there when you need it.

4 years ago

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Verified Customer

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Ejigu Las Vegas, NV

Good, reliable service. This year I had an issue with the AC and they sent out a technician and he added freon and it is looking good now.

4 years ago

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Verified Customer

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Joanne Johnston, RI

Very happy with them. They do their job. They don’t say they are going to do something and not do it. The company seems to be very good.

4 years ago

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Verified Customer

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Honour Dayton, OH

Choice Home Warranty has consistently turned down coverage from multiple things that have gone wrong. I had a problem with the freezer, which is overed under a separate additional payment. They sent someone out and after I paid the sixty five dollars, they informed me that the cause was mice therefore they couldn’t cover it. If you have ever had any mice, squirrels, or insects in your home, I wouldn’t even think about it.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 14th, 2021

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Verified Customer

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Gail Fort Lauderdale, FL

All of customer service is very responsive and able to get me good service. I think it is a good company. They have the best package.

4 years ago

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Verified Customer

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Joy Wayman Murphysboro, IL

It took a while to find a repair person in my area willing to deal with the paperwork involved in submitting a claim. I only received about half the money needed to replace my cooktop.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 14th, 2021

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Verified Customer

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Alan DeHays Westerville, OH

Great customer service over the phone and the technician that came to the house was friendly and had excellent knowledge of the situation.

4 years ago

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Verified Customer

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Mike Kenny Johns Island, SC

Two claims over 3 1/2 years and both denied - In the first claim I was offered a compromise (why offer a compromise if the denial said it was absolutely not covered?) _ The second claim was denied after initially accepting the claim - I feel Choice just denies and the sees what happens and see if they get any complaints) - Choice does not care about policyholders, only if they can avoid paying anything

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 14th, 2021

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Verified Customer

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S.Pearce Garrison, NY

They dispatched a HVAC person who had several bad reviews. The repair person said the repairs did not fall under the "normal wear and tear" Choice Policy. After further investigation I discovered I was overcharged, AND the tech did not repair the A/C unit. I further had a second technician who ultimately repaired the unit. CHOICE did nothing to help, no did they apologize or cover ANY of the cost. I would never get a home warranty policy as I can see that they make every effort to say that the repairs are not covered.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 14th, 2021

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Verified Customer

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gerald w stewart Aubrey, TX

Called maker of our Frig and didn't know what we were talking about . Called choice and the guy who came out knew instantly how to fix it.

4 years ago

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Verified Customer

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Lanise Ferguson Columbia, SC

Customer service will not call back if issue occurs have to call to many to get so where. Can never speak with supervisor abuse it's a call center. Not good policy coverage.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 8th, 2021

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Verified Customer

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David Gregory Martinsburg, WV

I'm not having a great experience with my current claim. I'm not as in the loop on costs as I thought I would be. Explanations of why things are happening a certain way are poor. I feel like I'm in the middle between choice and the company they contracted to do the work.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 8th, 2021

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Verified Customer

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Diane Sneads, FL

To slow to respond to anything. It's been over a month on my dishwasher repair. Technician was out twice replaced board, still doesn't work. Scheduled two appointments with no-show, or call. They requested a new technicianWith no response. It's just been a long journey and I'm still waiting.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 9th, 2021

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Verified Customer

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Beverly Waters Chandler, AZ

I have not got my dishwasher fixed yet, not have I received my check so that I can go look for a new appliance. I had a claim earlier and it went well this time no one has carried the ball to see that I got taken care of. Also had an oven claim that no one had addresses. I would like to get this taken care of as as possible. Please help me get this done.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2021

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Verified Customer

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Doris Reynolds Salem, OR

I have contacted them regarding a blocked shower drain twice. I have been sent information regarding plumbers scheduled to take care of the issue. Both plumbing companies were not aware of my appointment nor did either of them have any business with Choice. So now I am still with a slow drain that I will have to have fixed with my own plumber.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2021

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Verified Customer

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susan Milton, FL

One of my services took more than one trip because Choice would only authorize one part at a time. Why have a professional come out if you do not follow their advice

4 years ago

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Verified Customer

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Tami Leak Martinsville, VA

I have used them once so far, and was pleased with the result. The company they sent did a great job and did it quickly.

4 years ago

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Verified Customer

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Walter Calabash, NC

The worse ever. Have been without our freezer for 6 weeks now and counting. Lied every step of the way. Finally agreed that our freezer needs to be replaced. Then they off me about half of what I need to replace it. Then they tell me it could take 4 weeks until they give me the money. I got locked into a 3 1/2 year contract (paid in full up front) and no refund.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 22nd, 2021

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Verified Customer

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George Venner Mesquite, TX

I just renewed with Choice because I have had fair treatment on my repairs and it saves me from having to locate a company I don't know about.

4 years ago

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Verified Customer

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Daphene Neal Vaughn Atlanta, GA

Always get quick response and usually relatively whatever needs to be repaired a service person comes in a timely manner.

4 years ago Edited January 10, 2024

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Verified Customer

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Gloria Moon Phoenix, AZ

I recently had my refrigerator go out, and is a sise by side refrigerator, but they only want to pay for a small refrigerator. where is the fairness in that.

4 years ago

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Verified Customer

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Dale Newport News, VA

Awesome customer services and excellent choice of service contractor that have years of experience and knows what they are doing on the job!

4 years ago

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Verified Customer

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Laura Ming Round Lake, IL

I have problems with my refrigerator since Dec 2021 the technician who came said that everything was working when he heard the noises he was making and that the cooler was not working I tried to communicate with his company but they told me that they could not help because the technician said that everything was good now since 3 weeks the freezer does not work and the refrigerator does not cool

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 24th, 2021

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Verified Customer

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Claudia Moore Copperas Cove, TX

I've only had to call in 2 services until now. So far no complaints. They worked fast to get me a service technician and everything has worked out well.

4 years ago

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Verified Customer

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Sandra Williams Orlando, FL

They respond in a timely manner. There was one occasion where the company that they recommended made a recommendation but CHS never communicated to me any options.

4 years ago

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Verified Customer

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Lucila Garcia New Braunfels, TX

My previous company used to allow me to allow a serviceman to address several issues related to that particular service company. I could have the serviceman to address up to 4 issues on one visit.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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Verified Customer

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Janet Giannini Millsboro, DE

I received a response from Choice Home Warranty within an hour of reporting the problem I had with an appointment from a service company.

4 years ago

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Verified Customer

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Carol Cullen Windermere, FL

Instead of repairing my microwave choice home warranty wants to give me money for a replacement. They are offering me $191 when my exact microwave cost $499. I'm not happy about that!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2021

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Verified Customer

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Kathy hall Chester, VA

I filed a claim a month ago they sent one person out who did nothing did not send in report I was told they were going to send someone else out waited 2 weeks nothing. They were contacted again was told someone would be out within 24 hours finally heard back five days later. Ever-present sent out there is communication problems due to language barriers

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Dhanji Desai Mount Laurel, NJ

Your company gives wrong excuse I am still waiting for response for my kitchen sink before it was not leak after work it leaks so who is at fault ? Also limited roof repair promise but still it is not taking care always wrong excuse your company dealings with wrong wender for low charges ultimately it cost you more like roof wender is not a roofer he is highway robbery if you call roofer they are lot less than this quote so I already complain against AAA APPLIANCES

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Rodney LaBruce Cedar Hill, TX

I've had several claims denied due to baseless reasoning. I perform routine maintenance on all of my major equipment. However, there are times that they will still fail. The claims that are denied were done so based on claims that the items would not have failed if proper maintenance had been done.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Verified Customer

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Clifton Webb Apex, NC

May rating is a 5 every time I had a issue or concern the Team was on it , I'm still awaiting my AC repair but that a process

4 years ago

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Verified Customer

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Dan Field Southport, NC

I just had my first claim and it was handled well. The turning it in was a bit confusing, but they did send a technician and he assisted me and corrected the problem.

4 years ago

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Verified Customer

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Michael A Butler Siloam Springs, AR

Have only had to use them once, so far, but the response was rapid and the appliance was repaired properly within three days.

4 years ago

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Verified Customer

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Lindsey Fairmont, WV

It took a little over 2 months 3 different tech companies, 4 parts and countless days off work for visits and re diagnosis trying to get my washer fixed then they finally decided on payout and I'm still waiting on my gift card to be emailed which should take no time but yet 2 weeks later and still nothing and no working washer. I've put hundreds into the laundry mat for 3 months now that I could have just bought a new washer instead of having this warrenty!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 17th, 2021

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Verified Customer

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Lawrence Livingston Palm Harbor, FL

The response time from the initial claim was within 15 minuets, as I was contacted to set an appointment with the vendor.

4 years ago

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Verified Customer

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Conchita Bowling Maryville, TN

They send reputable repairmen/technicians. I would give 5 stars if it didn't take so long to get someone to come. They need to contract with more providers.

4 years ago

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Verified Customer

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Mary Anne Wildhaber Mesa, AZ

If you put pool coverage in your options how about could bring the equipment. I've had my pool for 4 years and now that the cylinder exploded in my face causing a crack in the case of the pump‚ you guys don't want to cover it? What do you cover, water???? I'm beyond angry since I added my pool so if I have something happen with the mechanics you would fix it.. shame on me. I'm looking for a new and better warranty company that has some pride in their word when it comes to fixing things. Shame on you guys!!!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Florence Fondell Owatonna, MN

They were very knowledgeable polite and tidy. Fixed the problems and sent over and above. I don't give the highest possible because no one is perfect

4 years ago

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Verified Customer

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Marge A Butler Leesburg, FL

I had a hot water heater problem and they couldn't get me a plumber. They told me to get my own, which I did. Every time they ask for something I sent it to them but they always wanted more. My heater broke on a Wednesday and I finally had to get it repaired on Monday night. They kept giving me the runaround. I'm not happy with them at all.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

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Verified Customer

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Rhonda Madison Fairburn, GA

Poor customer service. Authorization Dept. customer service rep was very RUDE! Services deemed necessary for repair by company's preferred venders were denied. It appears that the professional opinions of the vendors isn't valued if something needs to be repaired or replaced. I'm paying monthly for nothing! Contract does not cover most items in need of repair or replacement.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Debbie DeFevre Las Vegas, NV

They were quick on responding and getting a technician to my home but the problem is getting the part that is needed as it has been on backorder.

4 years ago

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