Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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William New Port Richey, FL

I made a claim. I had a phone call back within hours and a service technician was there the next day to take care of the problem.

4 years ago

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Verified Customer

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Linda Lanham, MD

The customer service that I received was excellent. The repair company that you are in contact with there are very courteous people.

4 years ago

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Verified Customer

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Vernon Slate Hill, NY

Every time I call I very promptly get assistance. And they follow up to make sure that I am satisfied with what was done.

4 years ago

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Verified Customer

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Maurice Yonkers, NY

I used it for my washer, my washing machine was leaking and they send somebody out right away and took care of the problem.

4 years ago

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Verified Customer

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Melinda Columbus, OH

My garbage disposal started leaking and I called and they had someone out the same day and they replaced it with a new one.

4 years ago

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Verified Customer

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Mary Hyattsville, MD

I just used my warranty a couple weeks ago. I had drainage backed up. and it was taken care of by the company they sent out.

4 years ago

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Verified Customer

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Shirlene Hartsville, SC

The quality of service that i have received has been good. The person that came out was courteous, he explained everything he did.

4 years ago

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Verified Customer

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Kameshia Cypress, TX

My AC unit went out and they sent someone very quickly, I really appreciate that. It was taken care of in under an hour.

4 years ago

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Verified Customer

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Nekira Anniston, AL

I just used my warranty to get my dryer fixed, I called customer service and someone came right out and everything went well.

4 years ago

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Verified Customer

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E. Wilkes Pittsburgh, PA

Only 2 stars because the technician came as promised and on time, and he was friendly. Everything else was down hill a m washer was left in pieces, completely unusable. I paid $85 to have a leaky washer fixed that worked fine otherwise, and now I have no washer.

4 years ago

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Verified Customer

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Natasha Todd Easley, SC

I bought a plan with Choice because I just bought a home and know how things can break especially when the home is old. My air condition unit and handler need to be replaced (mind you from wear and tear) not anything that I did or can control and Choice will not replace it or even help replace it. This is after I had to file several claims to get to this conclusion. So they are basically telling me that I got ripped off using their company. I plan on getting a prorated amount back from them and never using choice again.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 6th, 2021

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Verified Customer

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1287 Hirsch Ave, Calumet City Calumet City, IL

I've had to call for services twice in both incidents I was very satisfied with time of arrival & please with technician

4 years ago

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Verified Customer

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Vivian S Whitehurst Marietta, GA

I’m sure you won’t post my comment Your contract is not true You pay all year long and you’re calling three times a year maybe and you still don’t get the problem fixed

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 6th, 2021

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Verified Customer

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Jerome And Glinda Somerville, TN

They call me, text me and they shoot me an email to keep me informed. They always take care of the business and the needs I have.

4 years ago

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Erica Mesquite, TX

You basically can't ever talk to someone, it's always through email. And I think with a home warranty you should be able to talk on the phone about your home to make sure you're getting the right technician out.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 20th, 2021

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Verified Customer

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Maria Fort Lauderdale, FL

I just had my stove repaired and I was not really happy with the company that they chose. It took two weeks for them to fix my stove. I had appliances repaired before and it definitely doesn't take two weeks.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 20th, 2021

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Verified Customer

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Richard Wylie, TX

It was a really easy process to get the thing set up and the people came out and took care of the situation very quickly and did a great job for us.

4 years ago

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Verified Customer

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John Cuddebackville, NY

We're trying to use it right now and now we're waiting for our washing machine to get fixed. The parts are on backorder. The washing machine is eleven years old. I really felt that they should do something else about it and they haven't gotten in touch back with me again to let me know what they're going to do.

4 years ago

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Verified Customer

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Terry Englishtown, NJ

Right now I'm trying to use it. They said they can't fix my appliance and they said they'll replace it and then they offered me an insulting amount and then I had to appeal it and they still gave you an amount towards a new one that doesn't even compare. I have a three thousand dollar microwave speed oven and they gave me nine hundred dollars. The oven was only three years old so there wasn't any wear and tear and I had to go buy a new one out of my own pocket.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 20th, 2021

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Verified Customer

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Peggy Seaford, DE

The service they provided was helpful. They got someone to help me take care of our appliances very fast so I was happy with that.

4 years ago

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Verified Customer

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Freda Central Islip, NY

I've only had to used the service once but I called and they were responsive. They sent a capable, knowledgeable technician to service my needs.

4 years ago

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Verified Customer

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Vanessa Dayton, OH

My dryer stopped working over the weekend so I submitted a claim and they had someone to check it out there the next morning.

4 years ago

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Verified Customer

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Towanda Orlando, FL

They are very prompt and they come right out to service. I've used them about four times and I'm very satisfied with them.

4 years ago

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Verified Customer

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P Banner Elk, NC

My water quit flowing and they had to come and replace the part and it was done and it was taken care of quickly and immediately.

4 years ago

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Verified Customer

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Marino Zara And Las Vegas, NV

First of all the year cost was very attractive and second I have had several occasions where the service was provided well and that's what you want.

4 years ago

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Verified Customer

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Joseph Belton, TX

The air conditioning was having some problems so they came out, they looked at it, they said they needed parts to fix it, I haven't seen them since and that's been three weeks ago.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 20th, 2021

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Verified Customer

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Christy Harrisburg, NC

I've used it several times and there have been no no problems at all. Everything has been so easy and everything's been approved quickly.

4 years ago

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Verified Customer

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Cynthia Spring Hill, FL

I've never had an issue everytime that we've had I've called they've been quick to respond and someone's been here within a day.

4 years ago

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Verified Customer

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Robbie

I had mixed experiences with Choice. While they responded quickly and sent professional technicians who resolved issues promptly, I faced challenges with the quality of some providers. It took multiple visits to fix my hot water heater, as initial technicians were not up to par. Overall, I appreciate their service, but they need to improve provider quality.

4 years ago Edited January 10, 2024

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Verified Customer

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Jeannie Orlando, FL

I've only had to use my warranty one time but I was very satisfied. The repairman was knowledgeable and was able to fix it without a problem.

4 years ago

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Verified Customer

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Kathleen Dunedin, FL

Last time, they changed the appointment date. I am having a little trouble getting satisfaction about whether my refrigerator problem is covered or not.

4 years ago

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Verified Customer

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Shirley Land O Lakes, FL

My plumbing went out and I called and they sent out a plumber for the very next day. I have recommended Choice Home Warranty to several friends.

4 years ago

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Verified Customer

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Vanessa Greenville, NC

I have been trying to get my refrigerator fixed now for seven weeks and it took three tries before someone actually showed up. And now the last thing that needs fixed they wont cover.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Apr. 20th, 2021

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Verified Customer

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Jerome Joppa, MD

I had a leak between my upstairs and downstairs and I called and he actually came the same day and was able to get repair within an hour.

4 years ago

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Verified Customer

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Christopher Grimm And Pensacola, FL

They're responsive. They also have increased the amount that they pay towards appliances and that has helped a lot and made me very happy.

4 years ago

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Verified Customer

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Anonymous Richmond, VA

I chose to go with Choice Home Warranty because of the price and it was a thirteen month warranty. It was very easy to set up an appointment when I had to use it.

4 years ago

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Verified Customer

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Lynnette M Molkentin Tyler, TX

The 1st time I needed help they sent out a company that is not under contract with them. Also, I don't appreciate then scheduling people to come out here when I'm at work without talking to me first.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Apr. 8th, 2021

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Verified Customer

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Darlene Elliott Nanuet, NY

I could not be happier with my experience.....from submitting the claim through closure, everyone was professional, efficient and caring!

4 years ago

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Verified Customer

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Elizabeth Hall Brownsburg, IN

After my garbage disposal went out they had someone here the same day to fix it! They were very friendly and attentive.

4 years ago

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Verified Customer

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Katrina Munson Villa Rica, GA

Service was great! I didn’t know what to expect because my experience with services other companies would send out were TERRIBLE

4 years ago

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Verified Customer

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Dana Blocker South Mills, NC

Heat broke down… they reached out to tech and was scheduled the next morning for a service call and tech was at my house less than 24 hours

4 years ago

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Verified Customer

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Michael Damore Kernersville, NC

They denied coverage on a part we needed replacing on our dishwasher basing the decision on “not normal wear and tear.” After I explained that it was not subject to beyond “normal wear & tear”, they changed the reason as being “not covered” in our contract. If they told me that in the beginning, I would have ordered the part and not wasted time dealing with them on the phone. Crystal never understood nor apologized for that discrepancy!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 17th, 2021

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Verified Customer

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Czarra Melbourne, FL

Refusal to pay for a broken thermostat to make my system work. No call to me, just from the repair company, not even a call to give me options of what you would pay for to make my system work. Left me out there hanging to pursue other alternatives. If I don’t get a call to find out why this all happened, I will have to look elsewhere for warranty service.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 17th, 2021

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Verified Customer

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Nina Enid, OK

Good customer service. Even when I had a dispute with them, they took time to research and explained the situation to my understanding.

4 years ago

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John Henderson, NV

I've been a customer for five years now I am very pleased with the fast response time. They have outstanding customer service

4 years ago

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Verified Customer

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Charleen C Kansas City, MO

They were responsive they got back with me and reasonable amount of time so I got my appointment with the repair company quickly.

4 years ago

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Verified Customer

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Jennifer And Derick Kansas City, MO

They've always answered and respond as quickly. The garbage disposal quit working and they sent somebody right out to fix it the next day.

4 years ago

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Verified Customer

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Vikas Morrisville, PA

I chose Choice Home Warranty because it was affordable. The customer support was very good--I was able to reach a person on the line.

4 years ago

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Verified Customer

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Spider Clayton, DE

First time I used it was a washing machine and they said it wasn’t covered. Then the next time was the hot water heater and they said it wasn't covered. The third time I needed it was for the blower on my furnace they replaced the part and took care of a problem for me.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Mar. 17th, 2021

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Verified Customer

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Roscoe Spring, TX

When I do make a claim or a call customer support has always followed through with the emails and such as that which is nice.

4 years ago

Choice Home Warranty Reviews