Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Susan Fort Worth, TX

Nice to have quick service for multiple needs, disappointing to know they don’t always cover full replacement

11 months ago

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Terry Madden Myers Overland Park, KS

Have been trying to get my washing machine fixed since April. Hopefully they will locate yet another part by Nov 30 appt. It’s a long time not to be able to do laundry in my home!

11 months ago

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Debra Missoula, MT

The technician was polite and very competent. Worked very quickly and was right on time

11 months ago

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Carlos

I have only had one problem to consider with choice so the sample size is small. They did approve my repair so that says something for them

4 weeks ago

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Timothy

CHW absolutely sucks. My a/c went out. They never told me that I would have to pay almost 5k to have it replaced, when I signed up , they told me that all I would have to pay is the service charge. $75. Stay away from these crooks

4 weeks ago

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John

When I have a problem it can take at lest a week or more before someone comes to access the problem. Better to pay the extra to get someone here the same day or next day. 1 time it took several weeks.

1 month ago

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Reynold

This is the first time I used my warranty. It was a long, bureaucratic process that took 3 trips by three Sears Appliance Repairman, with two no-shows. I needed to take a minimum total of 20 hours vacation time (5 appointments with 4 hours of waiting time).

1 month ago

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Radcliffe

I am extremely dissatisfied with their services. Switching to another company. Had to wait 5 days in Florida's 104 degrees 😫 heat for technician to come and inspect a/c unit. Had to wait 30 days for Lowes gift card to arrive for microwave to be partially fixed. Unacceptable

1 month ago Edited September 17, 2024

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Verified Customer

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Yoe Gertrude

I like the price but the one claim I submitted was not best company. They were not really the best service overall.

1 month ago

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Rosa Rodriguez

) I don't like this company because what they promised me when I bought this insurance they told me that they were going to fix it for me but not the technician wanted to charge me $ 430.00 to fix it and I don't have that bone money everything they told me that company is a lie because I have to pay a lot of money he says that to make modifications that doesn't need to make modifications I just want them to be fixed for me no modifications because they say if we can't fix it for you we will replace it and that's not true that I don't recommend Choice Home Warranty

6 months ago

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Bill Wilson

The sales team uses unethical bait & switch tactics. If you submit a claim they will either repair the item (after many weeks of waiting for multiple technician visits) or they will offer you a “cash out” settlement. Despite what the sales team will try and sell you on they DO NOT replace items and the cash out settlement will be a fraction (<50%) of what it will actually cost you to replace the item. Be prepared to pay a significant amount out of pocket if an item needs to be replaced. They will try to sell you on the idea that “all you have to pay is your service fee”. NOT TRUE!!

6 months ago

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Booker

The repair man was so friendly and you can tell, he absolutely knew what he was doing… This guy is absolutely an asset to your company…

6 months ago

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Wanda Middletown, OH

6 months ago

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Olivia Nowak

Awful customer service! Awful care for customer emergencies! AC broke down in 110 degree AZ weather, called for service and they had no-one available to service. Had to wait for 3 days before they approved me to find my own technician for a partial refund. I found a AC tech within minutes who arrived to service my AC unit immediately. Then I had to fill out a very long & detailed claim on-line reimbursement request to prove it was serviced and that I paid out of pocket. Never again will I use this company or refer it to anyone.

6 months ago Edited May 9, 2024

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katrina montgomery

2 day turnover from claim being filed to completion of request. Professional, quick, experienced, informative and reliable service.

6 months ago

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Terri Smith

First time homeowner. They came out to check my washers. They older repair man told me the washer has seen it's last day.

7 months ago

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Tim Long Westerville, OH

7 months ago

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Alice Lotosky

I changed to your company because I wasn’t happy with Sears and then when I had a Sears technician arrive I wasn’t happy about that. Had I known, I would not have committed to your company. Is there any other technicians that will do any jobs require for assistance?

7 months ago

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Theresa Cedar Hill, TX

I liked the courtesy of the people that I talked to and when I needed a technician to come out I appreciated the way he handled his job.

7 months ago

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Tony Radunz Racine, WI

Fortunately, I just signed up for the program, so I can only give a review for the ease of the website and signing up. It was very easy and quick.

7 months ago

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Tiffany Mathis Lansdowne, PA

I am so happy I chose Choice Home Warranty. It is so easy to file a claim. The response was fast and the tech sent was very efficient.

7 months ago

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Nina Westvold Mission, KS

i just cancelled a 6 year policy because you they would not cover a bad electrical outlet that had loose arms due to normal wear and tear. The electrician told me it was due to normal wear and tear. The outlet is behind the stove which we never move so there is no way it was damaged which is why they said they were denying the claim. the electrican told them it wasn't due to damage. I hope they are happy to lose a customer over a $250 repair job.

8 months ago

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Joseph E Perez Matthews, NC

I had to wait 5 days for a service provider to be assigned. 5 days without water !! I'm 77 years old. My wife is 80 and is wheelchair bound. You have no idea how disappointed I am.

8 months ago

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Jason Houston, TX

Very easy process for submitting claims. I was referred by my neighbor and his brother who have had great experiences with CHW.

8 months ago

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Joy Cunningham Missouri City, TX

Excellent customer service I had to pick an option in the reviews below. I am a brand new customer and have not used the services yet.

8 months ago

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Carlos Q Capitol Heights, MD

Trinity Pro, the vendor assigned for our heating/furnance problem, performed in a very professional and expeditious manner....

8 months ago

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HERBERT VAUGHN GA

Very professional. Did the work required and provide feedback on the issue. I would recommend in the future for other work.

8 months ago

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Kat G Virginia Beach, VA

Disappointed in the "replacement value" for my washer. The Lowe's gift card that was given in lieu of replacement was for at least $150 less than a comparable model at Lowe's, or even the cheapest same size washer. Plus I already spent $85 to have them come out to diagnose. I'd rather you fix it.

8 months ago

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M Davis Baltimore, MD

They sold me a dream they didn't honor their promise. Because I was a new customer they denied my claim talking about a pre existing. When something goes bad it's not my fault they want to get more money before they help you. I have 3 properties with them

8 months ago

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Ruth Sauve Fulton, NY

They lined up a professional to take care of my problem as soon as possible without hesitation. So glad I have their coverage.

8 months ago

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Shon Reed

Professional, knowledgeable, friendly technician. Explained the diagnosis so that I could understand. Arrived in set window.

8 months ago

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TONY L. JOHNSON SR. Louisville, KY

I don't like the fact my frig has been out for almost a month. The contractor hired says they ordered the part. Choice warranty, you guys have paid for the part BLINDLY, ahead of time without know anything about the inventory or if the part will ever come arrive. What am I supposed to do, wait and be without. Choice Warranty is supposed to be top rated. That's why I chose it. Now is the time to step up. MAKE THIS RIGHT!!!

8 months ago

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Angela Li

The lady has been very professional. Arrived on time and knowledgeable. Fixing things quickly and left with the working area cleaned.

8 months ago

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Jean Renner-Givner Pittsburgh, PA

My furnace went out the company that came out stated I needed a new one and they approved me without any hassles! THANK YOU, CHW

8 months ago

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Evonne Williams Homewood, IL

I dislike that your company sends out these independent companies that are unreliable, unprofessional and disrespectful they don't show up for t by e appointments and won't call to tell you, it happened to me 4 times same job two different companies, thats unexceptable we pay our money upfront and that not how the contract support to go.

8 months ago

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Lula Chillers-Moreno Chicago, IL

Your cust ser rep was informative and kind. Gave me multiple options and explained them. Good CSRs are hard to find. He deserves a raise.

8 months ago

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Courtney Clayton Florence, SC

You don't assign a technician right away, bur rather wait to have the homeowner find one. Then, you delay approving the repairs; and, the homeowner has to put the money up front to get the work done and then wait for reimbursement. Not how a home warranty service is supposed to work. We were with American Home Shield before - much better service and experience.

8 months ago

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Troy Dragon Georgetown, IN

Choice is HORRIBLE!!! Every claim was a fight…every claim. One claim they say they even lost. The last and final issue we fought to replace a dishwasher since we had filed five claims…Choice even acknowledged that themselves. We had to pay a service fee every time and the techs that came out said it would fail again very soon. Choice would not pay to replace the dishwasher. Argued that it saved them money and they ultimately had the choice to do whatever they wanted. Find a company like American Home Shield who will take care of you problems and not fight you.

8 months ago

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Ellen Finch Ellenwood, GA

He was a good technician, but was not able to solve the problem. The problem was electrical, and was out of his skill set. On my request, I clearly indicated that my garbage disposer was cutting off the circuit breaker.

8 months ago

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Subhash Gandhi Ashburn, VA

the technician was well groomed and very professional , he arrived on time and cleaned up the working area after he was finished.

8 months ago

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James Campbell Lawton, OK

In the past all of my problems with different appliances have been replaced or repaired within a reasonable amount of time.

8 months ago

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Jacquie DeMar

Plumber extremely professional and knowledgeable. Diagnosed & corrected problem immediately and also gave an explanation to prevent future issues!

8 months ago

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Verified Customer

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Stephanie North Royalton, OH

They wouldn’t answer my requests. They sent the worst repair people and then wouldn’t discuss with me. They over promised when I was deciding whether to purchase warranty and they definitely under delivered. I tried to cancel they were so bad!

8 months ago

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Verified Customer

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Regina Toliver Baton Rouge, LA

Since January I have had a request for services for plumbing and the chosen companies have been no shows. I do not complain much but when u pay a premium for service it would be nice to get it

8 months ago

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Verified Customer

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Katonya Gathings Greenbelt, MD

The timeline to submit the claim, arrival of tech, and the result of my claim was all handled in a timely manner!

8 months ago

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Verified Customer

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Denise Albuquerque, NM

Not impressed. Their selling pitch didn't match the actual policy when all was said and done. Lost more than gained. Would not recommend. Be thorough with questions and detailed when applying, especially in plumbing and heating issues. Would not recommend this company. The last rep sent to my house was a scammer. BE AWARE!

8 months ago

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Verified Customer

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Linda Louisville, KY

They came quickly. The repairs were good. I had 2 different repairs and both repairmen were very professional.

8 months ago

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Verified Customer

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John

Great customer service. It was excellent service. Repair of toilets was completed acceptably by the service man.

1 year ago

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June

They are very competent and very alert to the fact that when you need something, they need to be right on it.

1 year ago

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Joan

The first time using it was good. Didn't have no problems, didn't have no issues. The people came on time.

1 year ago

Choice Home Warranty Reviews