Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Cyprian North Las Vegas, NV

Keep up the good work. I have been with them for a few years and they have been very professional and I’ve been satisfied with the work.

4 years ago

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Verified Customer

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Martha Derby, KS

Quite satisfied. I am sticking with them because they are great. My furnace quit working and within 4 hours they were here to fix it and it was done.

4 years ago

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Verified Customer

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Jiangang Missouri City, TX

Everything with the service is okay, I am satisfied with it. I called a technician when my heater wouldn’t start and it was fixed in one day.

4 years ago

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Verified Customer

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Tareai Chicago, IL

The young man called and informed me he was on his way once he arrived figured out what the issue was and resolved it as well as gave me a few tips

4 years ago Edited January 10, 2024

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Verified Customer

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Anil Ellicott City, MD

There was some leakage in the pipes and they came out fixed it and replaced the faucet too. If anything breaks down, it is taken care of as early as possible.

4 years ago

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Verified Customer

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Barbara Augusta, KS

Last month, I had plumbing backed up. Choice acted quickly and had someone out here the same day to take care of it. I also like the price.

4 years ago

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Verified Customer

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Wendy Wentzville, MO

They are very responsive, quick, and accurate. I had my heating element go out in my water heater and they came out to fix it the next day.

4 years ago

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Verified Customer

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Mary Deerfield Beach, FL

I am widow who lives alone. I’ve used the warranty twice for the toilet. The first time the guy was great. The second, the guy said it was two big for the spot so it wasn’t covered so my problem is not fixed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 25th, 2021

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Verified Customer

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Fouzia Chantilly, VA

I like the company. I like their customer service. It is very professional. I called once for the air condition and they responded in a day.

4 years ago

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Verified Customer

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Faith Walnut Cove, NC

Oven wasn’t working and the gentleman that came out was able to fix is the next day. He was very nice. I am happy with customer service.

4 years ago

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Verified Customer

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James Baton Rouge, LA

Always prompt and the people sent are very reliable for the most part. I would recommend them. I’ve had a good experience the few times I’ve used the warranty.

4 years ago

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Verified Customer

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Michaelpaul Plano, TX

Hard to use. While they are nice to have a claims rep person review your situation, it takes a week to schedule a call during which you have a hole with no way to fix it. You switch from customer service person to person and it takes a week for them to call you back.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Feb. 25th, 2021

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Verified Customer

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Jackie Byhalia, MS

It came with the house when we bought it. They get a repair person out here quickly and it costs me little to nothing to do it. It has been great.

4 years ago

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Verified Customer

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Sonia Riverview, FL

Responsiveness is good and you get the information you need and somebody is dispatched when you call. It’s also a great price.

4 years ago

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Verified Customer

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Cyndi Las Vegas, NV

We had a leak in the upstairs tub and somebody was here the same day I put in the claim and it was fixed. It has covered what I needed covered.

4 years ago

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Verified Customer

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Carol Willis, TX

I was very satisfied with Choice after using them for my washing machine though I did have to wait three weeks when I used them for my dishwasher for a part.

4 years ago

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Verified Customer

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Steven Chicago, IL

Choice Home Warranty is efficient, courteous, and knowledgeable. They got a plumber out to fix my problems. It’s a reasonable price.

4 years ago

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Verified Customer

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David Frederick, MD

Since august we’ve used it twice, once for the refrigerator and then the garbage disposal. They repair things as quick as possible usually.

4 years ago

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Verified Customer

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Chris Chesterfield, VA

When I call choice home they provide service quickly. My heater went out and they someone out to check on it and they replaced it.

4 years ago

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Verified Customer

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Paul Kingsport, TN

Normally it’s a good company but over the past year we have had some issues getting someone out to service our stuff. It can be an extremely long wait time.

4 years ago

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Verified Customer

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Albert Orlando, FL

I like them very much. Every time I’ve needed to call them, we had someone here right away. We got a brand new garbage disposal installed.

4 years ago

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Verified Customer

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Cuong Gilbert, AZ

It's fast and it’s good. The last time I used it was for the water heater and someone was scheduled within twenty four hours.

4 years ago

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Verified Customer

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Diane Sun City, AZ

From my experience with them I feel they are very trustworthy. They fixed my garage door opener in a timely manner. The vendor was excellent.

4 years ago

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Verified Customer

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Michael Las Vegas, NV

Throughout the process they are communicating with you. It’s no fuss. You pay the forty five dollars and the rest is simple.

5 years ago

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Verified Customer

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Anonymous Calabash, NC

Choice Home Warranty is very quick and professional. They were prompt and efficient when I called. My issue was resolved.

5 years ago

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Verified Customer

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Joseph And Lynda Pahrump, NV

I got a good deal and I always get good service and good people. The warranty I had before could never find any decent people to do the work.

5 years ago

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Verified Customer

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david wood Texarkana, TX

the last repairman has very helpful(all answer will be on the third repairman) not like the first and second repairmen

5 years ago

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Verified Customer

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Anonymous

Customer service is fantastic, they take out time and answer your questions, and they don’t try to rush you off the phone.

5 years ago Edited January 10, 2024

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Verified Customer

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Charles J. Freeman

I thought the process hasn't always been flawless but the final result is making the customer feel like your trying. I appreciate that and feel valued.

5 years ago

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Verified Customer

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Frank M Coury Supply, NC

I have used Choice Home Warranty for a few years now. They have always repaired or replaced the defective item. I am very happy with the service.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Verified Customer

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Fred Kohansedgh

Very pleased with CHW. On Dec. /2020, I submitted a claim, and the next day i had the repair fixed efficiently by 23 Hour Air Company.

5 years ago

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Verified Customer

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Anonymous Cypress, TX

The value is great and the service fee is one of the lowest I’ve found when searching. They are going to replace for dishwasher. It’s pretty great.

5 years ago

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Verified Customer

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Camilo

Two times my garbage disposal was broken and I got a quick response and they solved the issues properly and quickly. I am satisfied so far.

5 years ago

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Verified Customer

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David

I needed backup in case something happened to any of my products. I needed it for my heater because the blower went out. They only paid for one blower so I was kind of dissatisfied with that part.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 19th, 2021

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Verified Customer

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Alan

Used it several times and they’ve either paid the repair person directly or they’ve reimbursed me quickly. It is timely and efficient.

5 years ago

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Verified Customer

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Julie King

They are very prompt at getting someone here to help me. Our garage opener was giving us problems and someone came to fix it.

5 years ago

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Verified Customer

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Manuel

It was easy to get through to them and they got everything scheduled for me when my water heater broke down. They fixed everything and it was great!

5 years ago

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Verified Customer

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Alfredo

Very responsive company. When I used the warranty, they were right on. They're prompt and everything is good and as expected.

5 years ago

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Verified Customer

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Matthew

Their customer service is pretty good. My heat pump wasn't working and the next day they had someone come out to fix it.

5 years ago

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Verified Customer

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Eddie Pilgram Houston, TX

My shower wasn’t working so I called Choice Home Warranty and they sent a professional out the next day and resolved my issues. Excellent service!

5 years ago Edited January 10, 2024

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Verified Customer

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Lynne

I had a plumbing issue and it took a lot longer to get somebody sent out to me than it should have. I also didn't realize I had to pay a service fee right then and there when they come.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 5th, 2021

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Verified Customer

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Clay

This company is very reliable. They're quick, fast, and easy to deal with. They offer great customer service and do good quality work.

5 years ago Edited January 10, 2024

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Verified Customer

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Mario

I had a problem with my air conditioning unit and I was very happy with the company they sent out. They fixed it quickly and did a great job.

5 years ago Edited January 10, 2024

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Verified Customer

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Ken

I'm not completely satisfied with the service I've been getting from Choice Home Warranty. I've had one good experience with them, but the other claim wasn't fixed and that didn't make me very happy.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 5th, 2021

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Verified Customer

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Dora

I've had a horrible experience with this company. I had an issue with my plumbing and water heater and they denied my claims, then finally approved them. They sent unqualified people over to my house that didn't even look at my water heater and denied it again saying there was rust on it that wasn't reported when I signed up. Now everything is still pending and I haven't heard back from anyone.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 4th, 2021

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Verified Customer

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Clarence

Unfortunately, this company tries to come up with ways to deny your claims. I had my air conditioning go out over the summer and they assigned someone to the job, but then pulled them from it before they could get it done. They told me to hire my own person and refused to pay for it. I wish I could get my thousand dollars back that I paid for the service that they were supposed to pay. They don't seem to care about their customers.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 4th, 2021

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Verified Customer

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Anonymous

My air conditioning didn’t work and they got a call scheduled quickly and it was fixed promptly. The service person was good.

5 years ago Edited January 10, 2024

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Verified Customer

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Bill

There is a good range of items that they repair and it is a fair figure but one time they would not pay for the air conditioner so I had to put in a new system. They do respond quickly to any complaint I have.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 5th, 2021

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Verified Customer

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Irene

We've used the warranty for electrical work in our home. The technicians that came were really good. They were courteous and trustworthy.

5 years ago

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Marcia Walker

We had a leak under kitchen sink. Tech said it was the disposal and replaced it. Still had a leak same tech said it was strainer on recall. The strainer fix was denied. Case Manager NEVER called!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 17th, 2020

Choice Home Warranty Reviews