Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Faye

I would use them again. They're timely and quick. They came in the next day and everything was done in the same day.

1 year ago

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Michael

I actively will tell anybody I know not to use Choice. They are the worst company. It took multiple calls to resolve any issue and sometimes it was also very difficult to understand the support staff. They didn't understand the issue and they were also not informative or understanding the contract.

1 year ago

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James Cedar Hill, TX

The initial responses to my claims are always timely, however, times are when the wait for service is longer than expected or desired.

1 year ago

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Mary San Antonio, TX

I believe that when we do get a contractor out for service and a claim is filed Choice has exclusions example my AC not distributing air to 2 rooms. Choice could’ve still approved what tge AC recommended. I will be canceling vm my plan

1 year ago

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Deborah Dallas, TX

You don't have tech for every job. I have been without a fridge since the 21 of October because you didn't approve a new one. I'm still waiting for parts for something that was repaired once. I have $7,000 injections that must be refrigerated. All my food is spoiled also. And you never repaired my septic tank.I am highly disappointed.

1 year ago

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bruce costic Middletown, NJ

The guy came out and fixed the dishwasher and microwave good job it's all about the money!!💰💰💰

1 year ago

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Tony

I think the very good part is that you could actually reach out to the customer service and spek with the life agent.

1 year ago Edited August 13, 2024

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Vonnie

We had a rocky start but it got better as it went along. Customer service has improved tremendously!

1 year ago

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enoch white Columbus, OH

I am still waiting for service/ repair of the washer after three plus weeks. Incredible!!!! And I have the upgraded service! Incredible!!!! At this point you would think that I could receive a payment to assist in buying another washer to END THIS!!!!

1 year ago Edited November 27, 2023

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Verified Customer

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Keith

I was denied a claim because Choice could not provide an electrician, I had to find one on my own. Then the electrician did not fill out the proper information on the Choice claim website, they said they did, and Choice denied my claim!

1 year ago

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Linda Walter

Service service service! 9 out of 10 Service representatives have been Fantastic & extremely knowledgeable

1 year ago

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Laverne Greensboro, NC

Had issues with dryer and tech came out promptly and repaired the dryer. Tech was very knowledgeable and professional.

1 year ago

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Roger

They are very responsive, right away. They just do their best to find a technician as quickly as possible.

1 year ago

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Paul Boerne, TX

It takes 6 to 7 days to get someone to repair a simple item. Example: A clog in a pipe and the company does not do it correctly and a week later it is clogged again.

1 year ago

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Beth Whiteville, TN

Easy online claim submission, prompt response and appointment for repairs made, no issues with repair services done.

1 year ago

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Barbara Los Angeles, CA

Prompt service for service of my dish washer. Sears service was excellent, ,please continue to use their service in the future.

1 year ago

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Raj R

Best home warranty service company to work with. Fast scheduling and jobs get completed satisfactory.

1 year ago Edited December 7, 2023

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Georgia Parker Spring, TX

The technician arrived in a timely manner and was knowledgeable and polite. He did the repairs quickly and efficiently.

1 year ago

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Mary

It took a week for the company to find service provider. They were to arrive between 3 pm to 8 pm. No one showed up nor bothered to call. This is the second time I have been with choice and they have gotten worse.

1 year ago

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Sandra White Washington, DC

Service from the contractor are done in a timely manner. communication about issues are addressed quickly.

1 year ago

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Elaine Wesley Chapel, FL

Recent technicians have been fine. We would prefer technicians in our area of Zephyrhills, Florida which is in Pasco county.

1 year ago

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T Peoples Wilmington, NC

Because of wording you denied a claim to replace ductwork and the same company that you approved sent in more paper work from a specialist and stated it was from wear and tear not just a hole but you still denied replacement!! You just don't want to honor the warranty!!! Discussing!!!

1 year ago Edited November 8, 2023

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Dayne Solar Egg Harbor, NJ

Arrived on time. All work was done completely and efficiently. Work space was cleaned up and left no trash.

1 year ago

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M A Concord, NC

They will look at every possible way to avoid covering the claim, they hire technicians that they train to find fault of customers. They rule a problem as not cover due to not normal wear and tear without a clear description of what that looks like and do not allow for another opinion from a neutral source.

1 year ago

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Nancy Escobar Sweetwater, TX

They will spend the absolute minimum possible on your repair. The two contractors we’ve had don’t even like them because Choice doesn’t allow contractors to complete jobs like they feel like they ought to be done, so the contractors think it makes them look bad for doing a halfway job. We have paid both of them extra to do a complete job.

1 year ago Edited November 8, 2023

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Sheila Beaverton, OR

The staff was great about reaching out and scheduling. Tech who came to house was friendly and knowledgeable!

1 year ago

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Rosana Munoz McLean, VA

I love that once i filed a claim, a technician was dispatched within 48 hrs to resolve my issue. Quick & easy!

1 year ago

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Babs Miller Austin, TX

So far the repair persons I have experienced have been very professional and knowledgeable in their professions.

1 year ago

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Micah Jones Atlanta, GA

The claim system is very user friendly. Service was provided shortly after my claim and everything was fixed.

1 year ago

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Deana Cave Elk Grove, CA

The first vendor sent to my home wasn’t any good but choice switched vendors and problem was solved quickly and correctly.

1 year ago

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Jeff Boca Raton, FL

Everyone I talk to hates Choice Warranty. Every tech they have assigned says they are extremely difficult to work with. More than half of my claims have not been resolved to my satisfaction, and when I have appealed their determination, they read from a script without looking at the specific of the claim.

1 year ago

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Phillip Barsky DE

EASE OF GETTING A REPAIRMAN OVER TO FIX GARAGE DOOR OPENER. PROFESSIONALISM OF REPAIRMAN AND SPEED OF REPAIR.

1 year ago

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Michael Eddy College Station, TX

So far, everything is great. When the part arrives and is installed, we will give a complete report.

1 year ago

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Cl Baton Rouge, LA

CHW covers several properties for me. It is a comfort knowing unexpected repairs will be taken care of

1 year ago

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Leroy Rogersville, TN

The company that was dispatched failed to show up for repairs therefore I purchased a new washing machine. The company apologized , however the next appointment date was a week later, and I couldn’t wait a week to be able to was our clothing. Very poor service!

1 year ago

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Mary

I had to wait a month for a serviceman. Now waiting on the part and the repair. I called several times and was told wait some more. I asked to speak to a supervisor every time and one was never available! I am still waiting.

1 year ago

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Suruj Ripon, CA

All I get runaround between Sears Home Service and Choice Home Warranty. I have tried to call Choice Home Warranty and they tell me microwave replacement order has been sent to Sears Home Service. Called Sears Home Service, they put you on hold and after couple minutes drop my call. Very frustrated.

1 year ago

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jimandjody pena Waxhaw, NC

I went 3 weeks without a washing machine because of the tech didn’t have parts. That is not right, my wife had to spend $50.00 at the laundry mat the first week. And then just waited and hoped after having to buy items to fill in. That is pretty ridiculous in this day and age!!

1 year ago

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Sridhar Mullagiri Alpharetta, GA

Excellent customer service. I have used their warranty services 3 times and each time, they exceeded my expectations.

1 year ago

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Jamie Lee Bryant, AR

Do Not like doing business with choice They collect your money with all the advertisement of coverage and then deny and use every reason not to pay. I even know contractors that say they are the worst to cover anything and to work for. NO THANK YOU.

1 year ago

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Rich Stauffer Cape Coral, FL

Only one claim and they handled it extremely well. They found the right company to address and fix the issue. The company they found was top notch

1 year ago

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Vicki propest Austin, TX

If you have problems and want to speak to a supervisor..... too bad..... no one is available.......don't care for the service people that come to your house (because they act like they don't know what they are doing)........too bad.... So.......so far...I would NOT recommend them to anyone And .........I did NOT leave that⬇️

1 year ago

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Anonymous

I've not had a negative experience with them. They have been supportive and available with quick service.

1 year ago

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Katrina

When I called them, they got on their job right away. It took only two or three days to get to my house.

1 year ago

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Lisa

Whenever I had to make a claim or something, they've always been very helpful and everything just went smoothly.

1 year ago

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Anonymous

I had a refrigerator freezer that broke. It took them a week to get somebody in here and so as a result, everything that was in the freezer obviously I lost.

1 year ago

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Verified Customer

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David Tampa, FL

The hidden extra charges are unacceptable. In addition to the service charge I was required to pay an additional $300.00 for installation. I spoke with another Choice customer they were charged an additional $110.00 for the same thing. This was not a modification. It was a straight forward one for one change out.

1 year ago

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Leo Burlington, NJ

Choice has been a valuable service for when things go bad and you need a resource that will bring service people to your home.

1 year ago

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Terry Glendale, AZ

Professional and polite. Explained what the problem was then ordered the part then returned and installed it

1 year ago

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Melvin Pacolet, SC

Been with the company for a few years. I have overall been please with the customer service. Currently satisfied.

1 year ago

Choice Home Warranty Reviews