Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Verified Customer

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LaFonda Hawkins

The plumber was knowledgeable, and professional regarding the service call on my garbage disposal.

7 months ago

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Brian Watts

They seem to be better than AHW and the service fee is less than what they offer

7 months ago

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Darnell Moss

We use other home warranty options that didn’t work out for us. We tried choice and we love it.

7 months ago

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Melvern Favors

Best choice of vendors. Prompt response time. Customer service feed back is good.

7 months ago

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Keith Gayden

The price was least expensive and appointment were quick and the services has been great

7 months ago

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Donna

Easy to file a claim and I love how they contact me letting me know when technician is on the way!

7 months ago

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Kendra

Choice Home Warranty is a joke. The technicians that they send out scammers and Choice does not hold them accountable for messed up work. DO NOT CHOOSE CHOICE HOME WARRANTY AS YOUR HOME WARRANTY COMPANY!!!!

7 months ago

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Curtis

They wouldn’t fix my washing machine problem. The repairman told me it only cost $389 to fix it, but they didn’t want to pay that much on my claim.

7 months ago

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Carol

Have knowledgeable workers. Come on time and will let you reschedule if needed.

7 months ago

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Michael

It was easy to schedule a service appointment. The service man was very professional and friendly.

7 months ago

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Jerry

Needed seal fixed on refrigerator. Repairman did a fast and great work to fix it.

7 months ago

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Christina

I don't like that I can't pick a day and time that is convenient for us. Not a fan of the $100 service fee

7 months ago

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Jeanne

The companies sent to address my concerns were very courteous and did a great job.

7 months ago

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David Carloni

The reason I chose Choice Home wanted she was because they were recommended to me by a friend.

7 months ago

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Harvey

They are very polite and efficiant. They also try hard to satisfy thier customers.

8 months ago

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Norman

only one claim and was denied, despite the fact that the tech that inspected it vouced for the validity of the claim. quite a scam. I expect that every claim is denied for some bogus reason.

8 months ago

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Denise

It is a very good company. Sends out a technician when you need one. Can always count on them!

8 months ago

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Maryann

They were here checking out the problem quickly. Quick to assess and resolve the problem.

8 months ago

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Karen

We paid up front in full for our contract but CHO was also charging a monthly fee on our credit card which we didnt notice for a few months.we had to dispute the charges and cancel our card. Very unethical!

8 months ago

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Mario

On time. Responsive. Technician was knowledgeable. I’m very satisfied with.

8 months ago

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Jb

Thay got my washing machine fixed fast i was very satified with theb company that thay sent out

8 months ago

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Benjamin

Tech is a part changer when parts don't work he blames it on over loading. Out of all my years with warranty co this the worst choice is not a member friend. Just a money collector

8 months ago

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Hank

The settlement was unrealistic after two Service companies and 12 days of no washer we gave up.

8 months ago

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Ewel Duane Wilson

Awesome response to our need and serviced promptly. I really appreciate the care given to my family

8 months ago

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Ken McKenzie

Tried to use it twice and they denied my claim. And the monthly payment went up $22.00 more a month. Done with this stupid Compan. Get your crap together and stop stealing money from customers.

8 months ago

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Marilyn Sidney

Prompt and professional service / issues, rectified,, and pleasant and courteous service man

8 months ago

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Marcel Jofre

Great service so far. I’ve just had the service for a few months and requested one service.

8 months ago

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Dwayne Lizar

The service has been excellent and response times have, for the most part. Very good.

8 months ago

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Robert and Anna Kearns

I have been happy with Choice Warranty. Always able to help keep my house in tip top shape. Thanks

8 months ago

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April/Scott Wakeford

My $75 service fee jumped to over $800 to take care of broken water heater. Shocked me. Had to have hot water, no one to dispute this for over a week, so felt had to pay it.

8 months ago

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Crystal Hardwick

Excellent customer service and speedy service! I appreciate Choice Home Warranty so much!

8 months ago

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Cheretta/Sam Manov

Actually, CHW is getting better. Better contractor's. We have several homes covered by CHW. Thank you 😊

8 months ago

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Mary Murphy

My experience using Choice Home Warranty is great. I feel safe and secure with your service.

8 months ago

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Emma

My first time using choice. I was pleased with the professionalism, of the service

8 months ago

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Dean

So far, the service has been exceptional! Three calls with very friendly techs!!

8 months ago

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Debbie

Always helpful and has always gotten someone to my house in a very timely manner

8 months ago

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Mark

Filing a claim online is very easy, I am very pleased with the process from beginning to end.

8 months ago

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John

The work has not been completed to this day. I have been in touch with the contractor. He was very nice, but the work has not been completed.

8 months ago

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Sandra Norwood

Very polite and professional did his best to get it working—my unit needs an electrician

8 months ago

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Janice

recommended by our son in law, We didn't know anyone else using a warranty company at the time we signed up.

8 months ago

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Cherry

There are a good warranty company I been a member for 5 years and counting thank you Jessica.

8 months ago

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Russell

On January 12, we had a guy come out and check our roof and yes we had a leak. We have not heard anything back from choice warranty or from the gentleman that checked the roof very unhappy with service. Please advise.

8 months ago

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Cynthia

I live in an older home and I am retired, so having a warranty helps covers repairs.

8 months ago

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Jewelleah Kempers

I just bought a new home in August and decided to buy a Choice Home Warranty protection plan. I was glad I did too because 2 months after moving in, I had a major problem with my kitchen dishwasher. I called a Choice Representative telling him my problem, I thought he was very courteous as he provided the service company's contact information. I felt immediately reassured that my problem was going to get fixed fast. The service company was known for their quick replies. When the tech arrived early the next morning, he was able to repair my dishwasher no problem. I am very pleased overall with the service I received from the tech and from the Choice representative who took my call.

3 years ago

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Ang Peppers Cincinnati, OH

Mr. Greg L first took the time to notice that I built a plan on line and included my garage deep freezer. No other agent did that. He went above and beyond to address my concerns and explained the part of the policy that I was concerned about to me. He then even further recognized that I was a Veteran and offered the Military extension plan to us and the fee drop we would receive switching from our current home warranty. If my husband was happy to hear how good quality the plan is Greg really impressed because it is hard to get my husband to say yes when a lump sum of money is being shelled out at one time. I must say Greg did an amazing job selling us the plan.

4 years ago

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gricel valdez Yuma, AZ

I have this company as my current home service company. I have been a customer since January. I haven't had a claim yet and I hope I don't. I'd like to think I'm paying for peice of mind. Why I chose this company when I left my other company was customer service I called to switch and I got better coverage for less than I was paying with the other company. On hold time is virtually non- existent. The reps are polite and knowledgeable and the best part is I'm talking to someone in New Jersey instead of Bangkok, Thailand. Not having to repeat yourself or ask the other person to repeat themselves goes a long way in my book. I recommend these guys based on customer service. I have had a few home warranty companies in my day and if something goes wrong I feel comfortable that there on the job.

4 years ago Edited July 6, 2022

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Teri Beresford, SD

Horrible company. Rude, unproffessional.

2 weeks ago

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Kim Farmington, UT

dont honor their contract or obligations

3 weeks ago

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Eric Irmo, SC

Most unreliable. Must find a reason to decline claims.

3 weeks ago

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frederick Mexico, MO

It takes them too long to complete your claim.

4 weeks ago

Choice Home Warranty Reviews