Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Carl

They're pretty punctual. I used it last month to repair the ice maker, which they couldn't repair, so they replaced it.

1 year ago

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Greg

They replaced my hot water heater that was leaking. They came in and diagnosed the problem and they replaced it.

1 year ago

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Annamarie

The garage broke, it wouldn't open, so I called, and within 48 hours I had someone out here for a few minutes.

1 year ago

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Daisy

I did use my warranty, but the people that they use, I had to call and complain to them, and then another one that came out winded up putting a hole in my wall.

1 year ago

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Ankitha

We were having some issues with the garage door. So that was the time I had to use the Choice Warranty and it was good. We got it fixed.

1 year ago

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Pamela

I am not sure I have gotten my monies worth out of the warranty based on what was covered and what was not. Need to research and compare with the companies that are out

1 year ago Edited May 14, 2024

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Keith Colorado Springs, CO

The response time by the dispatchers is fairly quick. They find a repair contractor within two to four business days.

1 year ago

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Sharon Kapaa, HI

Repair costs were covered by warranty. I just had to pay $85 for Technician Saved me from buying a new washer

1 year ago

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Vanessa Hayward Bloomingdale, IL

I was able to schedule service over the internet without any difficulty and someone was able to come out within 24

1 year ago

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Bobbye Houston, TX

I think they overpromise to get you to join their service but I've experienced no contractors to serve our somewhat rural location and they disqualify certain problems with appliances and/or home systems from coverage.

1 year ago

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John

The work was done in a timely manner and we did not have to search the internet for someone else to fix it.

1 year ago

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Kristi Floyd Houston, TX

Choice homes did a wonderful job and trying to get someone out in a timely manner to fix my air conditioner!

1 year ago

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Wilson Green Valley, AZ

Choice home warranty has been good for us. If ever we’ve had to discuss things with him they have come through. We would highly recommend them.

1 year ago

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CC Fox (Fox) Weatherford, TX

Gave me more problems than solutions. Replaced a 3.5 ton Lennox with a 3.5 ton Goodman and charged me an additional $1600. I didn’t have choice on contractors and I will never have this again. By the time it was all said and done, I’m out $5600 and don’t have a receipt and contractor won’t answer calls.

1 year ago Edited October 18, 2023

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Kevin Stepan Simi Valley, CA

Had the part avail and waited for approval. Once approved the part was installed and we were back up and running.

1 year ago

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Stacey Congers, NY

the technician was AWESOME!!! Choice's reps the majority gave POOR customer service would NOT recommend Choice

1 year ago

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John Bolivar, MO

The service techs are great. And the scheduling is OK (could have better response time for appointments). Al in all, I am satisfied.

1 year ago

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Yesenia Marquez Phoenix, AZ

Great customer service. A/C Company was right on time and let us know everything that was being done.

1 year ago Edited November 3, 2023

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James Mathis

Called put in my claim in… my repairmen set up my appointment and it was done… appreciate the timely matter…

1 year ago

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Stacie Ponchatoula, LA

They helped me get a repair on my stove/oven. And it was fast. I had to pay just the 85.00 service fee.

1 year ago

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Randy Jones Houston, TX

Although you may have to hassle with the company over approval for repairs and replacement of household items, in the end, it probably saves money.

1 year ago

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Kimberly Lewis Bessemer, AL

To even be considered in this category is utterly ridiculous. Have you even looked at their twitter feed???? They are liars, dishonest, unscrupulous and downright predatory. They deny any claim by putting words in the mouths of their contractors. I would not renew with them for fee.

1 year ago Edited October 9, 2023

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Verified Customer

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Dave Decker San Luis Obispo, CA

Very fast and efficient service. Technician diagnosed the problem and had it fixed in about 10 minutes. Awesome!

1 year ago

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Carl Jones Palm Coast, FL

I liked the price and their reviews were better than the alternative. I had the alternative for over five years, no issue until you file a claim, just like Choice. Once you file a claim everything changes, slow rolling and canned responses. Not amazing!

1 year ago

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Jeff Lynn Tampa, FL

Have been pleased with the results. Have had small delays in parts being ordered but that’s expected.

1 year ago

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Carmen Lawrence, NJ

I submitted three claims and the only one it’s taken care of. The other two I never heard from them. I called them and I had to get my own person to repair my issues. I would never recommend this company. And I have to deal with them for nothing for the half years. I’m ready to call. Better business bureau.

1 year ago

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Diane Hagensick Summerville, SC

It took them 2 1/2 weeks to fix my HVAC in the heat of a southern summer. The repair lasted 6 days and HVAC quit again. I had to pay the co-pay again even though it was less than a week from the initial repair. The only good thing was it only took 4 days to get the repair the 2nd time around.

1 year ago

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Alaleh Arjmand

Choice decided I need a new unit. I got an offer for Lowe’s gift card ! I accepted since I didn’t get any other options. Then, it said card arrives in 30 days. I called customer service to ask Why 30 days ? Why only Lowe’s? Why not another option They said I’ll get a call back I never did !!! Not amazing

1 year ago

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Faye Fulton Las Vegas, NV

I would not recommend them in any capacity. They are shady and lie. They blame other people and then ask you to write reviews and say, "we work together so you can put both of our names down" yet neither of the people fixed my busted pipes. I am disgusted with their lack of integrity.

1 year ago

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Margie Armijo El Paso, TX

I’m one satisfied customer. Whenever I’ve called I have always received good service. Thank you .

1 year ago

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Arvella Hill Tulsa, OK

I am still waiting for repairs to be finished on my dishwasher and refrigerator by the last repairman.

1 year ago

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Kristin Round Lake, IL

I don’t like how my home warranty increased AGAiN in August without any notice.’getting to be too expensive when a lot of things are not covered.

1 year ago

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Erika Carr North Las Vegas, NV

Service is average at best. Sales people hound you and push deals and then nothing is ever approved. Most likely will not be signing up again. It's a racket.

1 year ago

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Craig Smith Los Angeles, CA

Hard to get an agent on the phone and when you do they put you on hold to get answers. We have been waiting many weeks for a check to use to buy a new refrigerator. This issue started months ago.

1 year ago

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david loman Port Saint Lucie, FL

For the price of the service calls, it was worth it some of their texts. I did not agree with but overall I would give them a four.

1 year ago

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Marie McKinnon Las Vegas, NV

It’s nice having a home warranty, but in my experience, with the vendors, and/or companies you guys send out, it’s been hit and miss… Mostly miss.

1 year ago

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Angela

Whenever I call, the job is always done in the time. Each time has been positive. So I never had a bad experience.

1 year ago

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Rhonda

The hot water heater went out and I had to use the warranty. They replaced it with a brand new upscale hot water heater and it is very nice.

1 year ago

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Anonymous

I used my warranty on Monday for a dryer duct issue and it was resolved. I'm very pleased with the company that we used.

1 year ago

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Betty

I've only used my warranty once when I needed it for an A/C repair, but even in this heat I was able to get a repairman out pretty quickly.

1 year ago

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Anonymous

Their price was good. I've had three warranty claims and they've all been satisfactorily taken care of.

1 year ago

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Kathy

They didn't fix our broken appliance and they're very difficult to deal with. There was no one to talk to and then when you did talk to them they refused to answer your questions. Basically they were a terrible company. I think they're a scam.

1 year ago

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Larry

I've been trying to get my central air fixed for a month and it's still not fixed. Why don't they do something? If the company they're working with ain't gonna fix my air, why don't they get another company out here and fix my air?

1 year ago

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Richard

They usually been alright as far as the verbal communications. My air conditioning went out and I got a lot of stories about this and that and I was not pleased with the experience at all. I won't recommend them.

1 year ago

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Robert Migliorini Lancaster, SC

The tech person did a great job. I did not like that Choice charged me $850 with an explanation of what the charges were for

1 year ago

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Erica M

My Customer Service Rep was very supportive and helpful. She understood my challenge and was amenable to assist.

1 year ago

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Mohamed Reedley, CA

1 year ago Edited September 22, 2023

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Danny Bretthorst Kansas City, MO

What they tell you to sell you you find isn’t true if you have an issue. Most things aren’t covered. Took over a month to get my fridge repaired and still had to pay some out of pocket for uncovered parts. Dont waste your money, time and frustration!

1 year ago

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Steven Phillips Vidor, TX

No company in my area in the network. Was told I could go out on my own and then send in a reimbursement. The email that I received was not very clear on the process. Once I clicked on reimbursement, I seen I missed steps that made me forfeit and money back.

1 year ago

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Roza Sargsyan Riverview, FL

They use faulty vendors that do not diagnose properly and then they deny your claim. When you appeal and show proof of a reputable company's invoice and assessment they continue to deny it.

1 year ago

Choice Home Warranty Reviews