Choice Home Warranty: Read 46,200 User Reviews From Real Homeowners

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Verified Customer

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Cassandra North Port, FL

My needs have been responded in a timely manner. They even replaced a ceiling fan recently because they couldn't get it fixed, so it's been a good service.

8 years ago

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Verified Customer

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Nicholas Memphis, TN

I filed a claim because my dryer didn't have the timing right or something, so they came and fixed it, and it was good. They do pretty accurate stuff, which is a good thing. I have no complaints with Choice Home Warranty.

8 years ago

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Verified Customer

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Smita Gainesville, FL

It's been such a negative experience! I called them to fix my microwave and they wouldn't even answer the phone. I was on hold for an hour when they answered, and the technician they sent over wasn't good either. He said there was no problem with the microwave, so Choice Home Warranty closed the case. I had to pay another technician to come over and fix the problem. Now I'm stuck with them for the next 5 years.

8 years ago

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Verified Customer

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Shawndra Boca Raton, FL

Their customer support is very professional, and they offer a good price. The only thing I didn't like was the time it takes for the contractor to call you.

8 years ago

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Verified Customer

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Kari Olathe, KS

They found every reason to decline my claim, saying that it was not meeting a standard they required, when my previous warranties had no problems accepting my claim. There's some kind of loophole in their policy that was not explained to me when I signed up, and they declined everything. On top of that, they still collected my money for the service call. Also, they kept sending the same contractor over and over, even after I had specifically told them not to send the same contractor. It's such a terrible customer service.

8 years ago

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Verified Customer

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Morgan Woodstock, GA

I don't recommend Choice Home Warranty to anyone. I am waiting until my membership is over so I can get rid of them. They sent somebody over to fix my A/C, and that technician told me they had to replace it. For that, they gave me a deal for $1,500. I called another company, and although I paid $150, they fixed it and my A/C worked the entire summer. This is just a scam! I thought the price was reasonable and that they were reasonable, but their service is just basic. They want to charge you an arm and a leg as well!

8 years ago

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Verified Customer

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Anonymous Navarre, FL

They should really be specific on what they cover and don't cover. We had a water heater problem that wouldn't heat up and they wouldn't cover the repair that so we ended up buying our own water heater. We ended paying $600 because they didn't cover the repair. I went with them because they had a decent price for a 5 year contract, but now that this happened everything has been a really negative experience.

8 years ago

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Verified Customer

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Mary New Castle, DE

Cancelling their service was not a good experience. My air conditioner was not working well, and the technician finally found the problem. A few wires were touching something else, and nobody ever fixed it. They didn't want to cover it. If I was going to pay for it, I might as well cancel their service as well, and they offered me $400 to stay with them. I decided to cancel instead. At least I American Home would've covered the part, or given me a new A/C. Now I know why they're cheap.

8 years ago

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Verified Customer

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Mohamed Kansas City, MO

I used the warranty once to fix my oven, and they sent somebody over right away, however, I was disappointed the next two occasion I used them. My power went out on both occasions, and they said they couldn't do it because they don't do any underground work. They just didn't work out for me, so I'm not sure if I'll be going back to them.

8 years ago

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Verified Customer

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Lori Amite City, LA

When my stove went out, they came over quickly and repaired it in a timely manner. Everything has just been a great experience.

8 years ago

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Verified Customer

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Kendra Mcmullen St. Louis, MO'

There was a little hiccup where i paid for service because know one was available and i was not given half of the money that i paid to have the refrigerator fixed.

8 years ago

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Verified Customer

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June Lauer Ortonville, MI

CHW has come thru with all my claims. My only complaint is that I get differentl instructions or evaluations from different agents that answer my calls.

8 years ago

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Verified Customer

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Charlotte Kearney Slidell, LA

Never had one problem with them, fast service and when they couldn't fix my dishwasher they helped me pay for a new one. I'm here to stay

8 years ago

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Verified Customer

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Vicci McCreary Southaven, MS'

Takes too long to approve repairs. My A/C has gone out a couple times with a bad capacitor. Took 4 days in sweltering heat before this very simple repair was made.

8 years ago

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Verified Customer

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Eli&Lilyan Tapiero Hollywood, FL

They offer you many things, however when out comes down to it if you don't remember what they offered you, you will get nothing. They are just another insurance company trying to make a buck and they don't make an effort until you threaten to leave them.

8 years ago

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Verified Customer

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Anonymous Cranberry Twp, PA

They're a great company to work with! We get someone to come and help us when we file a claim. Plus, it gets taken care of properly. On top of that, their price is good.

8 years ago

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Verified Customer

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Janice Willis Haughton, LA

The only time I've had to call was when my dish washer wasn't working. I don't have any complaints about that; it was repaired in a timely manner.

8 years ago

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Verified Customer

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Silva Kandiah Orlando, FL

When I called, they responded promptly and sent the technician to get it fixed. Their consultants have been very good and thorough. We were happy with the experience.

8 years ago

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Verified Customer

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Anonymous Bethesda, MD

So far, everything has been good. I needed to fix my dishwasher, but they replaced it and gave me a fair fine. Plus, their customer service has been excellent!

8 years ago

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Verified Customer

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S.K. Concord, NC

I decided to go with Choice Home Warranty because I heard they were good, and overall, their representatives have been pretty good.

8 years ago

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Verified Customer

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Jackie Hopson Temple, TX

They weren't that good at first, but it was cheaper than American Home shield. They finally called the right contractor, but at first it was kinda shabby service. The last time I called them it got better, but at first it took them quite a while to work out the problem when they came out.

8 years ago

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Verified Customer

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Subramaniam Suthan The Colony, TX

Choice Home Warranty is full of surprises, I thought it would be a good company. My electric-fan went out, and I call them and they said it wasn't covered. Then my faucet went out, and I called them and they said it's not covered. Finally, our A/C unit went out, so I call them and they said it's not covered, so what's the point? Every time I call, there's always something wrong on my end. They say it's not covered due to many factors. I wouldn't recommend it to anybody. I already cancelled it.

8 years ago

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Verified Customer

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Gregory Whitfield High Point, NC

They sent somebody over to fix my leaky toiler, but instead of fixing it, the technician wanted to sell me a brand new toilet. He only took a look at it once, and told me I needed a new one. I just got somebody else to come over, and they fixed it. They just haven't been very good.

8 years ago

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Verified Customer

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Anthony Maola Monroeville, PA

I had a plumbing problem, and they told me they didn't cover the inserts of the faucets. I have a refrigerator problem, they said they didn't cover refrigerators. I had a hot water tank problem, they told me they didn't cover hot water tanks. It cost me an extra thousand dollars for that last one! On top of that, trying to get on the phone with one of their representatives was horrendous. It was just absolutely terrible.

8 years ago

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Verified Customer

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Eduardo Luevano El Paso, TX

Every time I call them they take care of the problem, so their customer service is good. I got the service that I needed, and it was fast.

8 years ago

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Ronald Miller Platte City, MO

My experience with them has been quite satisfactory actually, I've only used it one time, and their customer support was pretty good.

8 years ago

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Jeffrey Waack

Denied! Denied! Even on the appeal, the adjuster kept misstating the policy verbiage to fit his denial.

3 weeks ago

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Marcia Hart

You can’t find repairmen in our area. When I was told it wouldn’t be a problem.

3 weeks ago

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Verified Customer

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Ashley

They take to long to resolve some issues

2 months ago

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Minda

Because i had already signed up with them

2 months ago

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Khushi Jain

One of the best home warranty companies, that takes action right away. Issues are fixed and covered by Choice. From opening a ticket with choice to the fix is a smooth process. Very happy client from last 5 years.

8 months ago

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Trina Hall

The company takes a long time to answer claim requests. Often the technician does not show up at time of appointment. When you try to call the company assigned to the claim they are often non-existent. Its a hassle to keep going back and forth with the claim department and some of the companies. It always takes two service calls to get the job completed because the technician says they have to receive approval from Choice Home Warranty. This is often very awkward when you have to deal with setting up times with a tenant.

8 months ago

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Tricia Davis

I appreciate being able to make a claim online with Choice Home Warranty it was so easy. I had a on time experienced technician at my home within less than 18 hrs. Thank you Choice Home Warranty!

9 months ago

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Doyle Reimer

9 months ago

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Sandra

They are very responsive in finding and sending a technician when I initiate a claim. They have also approved any repairs that might need to be made quickly. I am very satisfied with their service.

9 months ago

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Agapito

The service was good the technician did the replacement of the bathroom faucet quickly. The only issue I had was if I didn't call ahead I wouldn't have known that repair company wanted to be paid in,cash. A customer should gave the option how the customer can.

9 months ago

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Quintton Wiliams

I made a claim for my garage door last week. CHW sent someone the next day and they fixed it with only one visit. Thank you for the swift fix to getting my garage door back working properly.

9 months ago

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Patty Mayo

Recent claim for a replacement oven door was promptly completed within 2 weeks. The repairman, Shane, from Via Appliance, was professional and did a great job! I have been a customer of Choice warranty for a few years because of their excellent reputation but did not realize they would increase my premiums yearly. There was no mention of that in the contract that I signed. I’m disappointed!

9 months ago

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Jesse Sarasota

I've had several good experiences with Choice, and a couple of bad experiences. the most important thing to know is that you are not first priority with the practitioners. you're going to get service in 3 to 8 days of when you call in. so that's the deal. if you have a plumbing issue, you're going to have it for days while they find someone to come out and service you. If you can wait, i guess it's worth it, otherwise, it's quite a pain. Also, there are a lot of exclusions that are difficult to navigate and evaluate in advance of signing the contract. Finally, they really dont have any customer service for helping you when you have a challenge, and they dont take responsibility for any problems, it's always on the service provider. So that's my experience.

11 months ago

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christy Everett

I had Savannah as my rep. She is AMAZING. LET ME TELL YOU ANOTHER WAY, SHE NEEDS A RAISE PEOPLE!!! She is a great spirit and made the experience flawless and took no time! Thank you thank you!

11 months ago

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Douglas Keidel

It's always worth it to have a second opinion. And choice allows you to do that. Don't always agree with the claim review process and what choice is willing to pay, but overall it's been a pleasant experience.

11 months ago

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Jake Cuaron

I have had my first claim and it went very smooth. Filing the claim was super easy on their portal and the response and scheduling the repair was also fast. The was done complete and the service was great.

11 months ago

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Consuela

The quality of service is always prompt and great.

1 month ago

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Verified Customer

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William

Quality customer service and great service providers

3 months ago

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Roger Ferguson

Original garbage disposal was much quieter.

3 months ago

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John and diana Marple

I had to wait to long for you to find a technician

3 months ago

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LaVella Hyter

The most significant aspect of my experience was the communication with CHW and professionalism of the independent vendor (contractor). The contractor kept me informed every step of the way and made me feel important. Closely followed by great technical skills and service.

1 year ago

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Gloria G Lewis

There service is above explanation; the employees are very cordial, sincere and don't mind listening to your complaints or concerns. When placing a claim they are prompt, no hesitation in providing the service u requested. I highly recommend this company and the monthly cost, service fee is great!!!

1 year ago

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Harold Williams

Speed and quality of resolution to claim. Staff is outstanding. Super company representatives that responded almost immediately and seemed very interested in helping me reach a satisfactory solution. Even the company that they selected for claim satisfaction was just the same.

1 year ago

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Kumar

There are multiple aspects 1. Wide range of items in the warranty coverage with equipment replacement 2. Quick response and in case they can't find right technician, we can pick our own technician (one time per year) 3. Choice to change technician. 4. More value per buck

1 year ago

Choice Home Warranty Reviews