Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Verified Customer

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David Greensboro, NC

Poor response to icemaker issue. Poor follow up.

4 weeks ago

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Verified Customer

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Trudy Memphis, TN

Didn’t really cover my appliance to replace it

4 weeks ago

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Anthony Greene Crownsville, Maryland

1st time using this service, so I'll wait until the service work is completed to provide any further comments

2 months ago

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Grace Ramirez Azusa, California

We have this Warranty for 2 houses, and have recommended this company to our family and friends. Professional service, and fast response for repairs.

4 months ago

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Lola Cavalier Wichita, Kansas

When this company does a good job, it’s a great job unfortunately, when they do a poor job, it’s a really unfortunate situation for the homeowner. Staff is always nice, professional, respectful, but the failures of this company are not in its employees it’s in its policies. This should be a glowing report, but it can’t be.

4 months ago

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Kaushik Patel Cary, North Carolina

Great value for the service. Customer service is also awesome. Just spoke to Kurt W. (Supervisor) who took good care of me.

4 months ago

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Linda Gregory Damascus, Maryland

Other services was great but when they replace your items with e-card from Lowe’s they say it could take up to 30 days to e-mail it to you so you have to wait too long to replace like a washer then wait til store can deliver. Wish they could make process a little faster. I don’t like waiting 5 days for service and waiting another 30 days for e-mail check then waiting for a delivery too.

4 months ago

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Edward Greene Macon, Georgia

The tech actually came two days early. He was very knowledgeable and efficient. He and his company gets an A+ from this customer!

4 months ago

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Deacon Bev Sr Villanova, Pennsylvania

The service call was very professional. He fixed my issue. I was very happy with his work. It would have been a 5 star if they could have arrived a day out 2 earlier.

4 months ago

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Evelyn Jackson Dallas, Texas

The technicians HVAC guys were literally little boys who didn’t have the proper experience to install my unit. The also caused electrical issues after wiring the unit incorrectly Also the case manager that I spoke with on July 8th named Patterson was very unprofessional and very arrogant.

4 months ago

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Don Quesnell San Antonio, Texas

It’s so very, very nice to be surprised that the service was “on target” was certainly deserving of praise. Nice job!

4 months ago Edited July 23, 2026

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Ricky McDaniel Houston, Texas

This company no one cares I live in Texas my AC went out submitted a claim on Monday did get a technician out until Friday had to put my family in a motel because no technician was available and no such service as emergency services keep giving me the run around also was told they don’t do second opinions do not recommend this company to anyone

4 months ago

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Kathleen Kilpatrick Edgecliff Village, Texas

Filing a claim online is quick and easy. Initial response is fast. Technicians are usually within the time frame stated and are usually friendly and qualified.

4 months ago

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Catherine Aronld Kyle, Texas

Reasonable price. They respond with eagerness to help with any issue that comes up. They are very polite and professional.

4 months ago

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Robert Duffy Rock Hill, South Carolina

Lack of communication, poor business operation. Negative attitude of Choice employees. This carries over to the lack of service companies willing to work with you. Your real problem is your very negative relation with service companies. "Who wants to work with Choice?". No one.

4 months ago

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Jackie Batiste Houston, Texas

I like that the technician was very professional and focus in getting the work done and to ensure the Unit was working probably.

4 months ago

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Rosemary Carroll Cave Creek, Arizona

Luke was very knowledgeable and pleasant. He got right to the problem and explained exactly what went wrong with my water heater.

4 months ago

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Clarissa Sheler Mason, Michigan

Adam was extremely customer friendly and patient. Explained everything well and was patient while a asked questions to help me make my decision

4 months ago

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Hawk Fam Taylors, South Carolina

LaShante helped make the claim process smooth for us! We’ve had a good experience over the past two years with Choice.

4 months ago

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Srini L Washington, Virginia

David J. is great guy explained very detailed about benefits he is able to convenience me in less than 15mins and signup policy.

4 months ago

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Vivian Ortega Budd, Illinois

He arrived on the early side on approximate time frame which I really appreciated since the extreme heat week had just started.

4 months ago

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Tracy D Boswell Budd, Illinois

They came and diagnosed the problem that day and fixed half the problem. Ordered the part and replaced it when it came in. Excellent work!!

4 months ago

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Mary lyne Ona, Florida

I just signed up the representative was courteous well informed and very helpful to me He explained the policy and detail to me which was very appreciative

4 months ago

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SQ vonKatt Manahawkin, New Jersey

We had a service call for a gas leak in our dryer. The representative came out the next day but didn’t have the part which he stated was in stock. I have not heard back on the repair of my dryer.

4 months ago

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Louis Kokkinakos Perry Hall, Maryland

Delords was awesome very respectful and quickly to get the job done. Had shoes covered when he came in to the house. I highly recommend his service.

4 months ago

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David Flake The Woodlands, Texas

Easy to do business with. The whole process is simple and hassle free. Sleep better knowing have them in case we need them.

4 months ago

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Arlene Casella Dallas, Texas

ARRIVED ON TIME. WAS VERY PLEASENT. HE UNABLE TO FIX IT SINCE IT NEEDED A PART . HE ORDERED THE PART AND SAID HE WILL RETURN AS SOON AS IT COMES IN

4 months ago

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piggy909 Las Vegas, Nevada

Overall, since switching from American Homeshield (worst ever), Choice has made using a hone warranty smooth. Only 1 denial on HVAC which I fought and won. 👍

4 months ago

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Charles Kapps Winston-Salem, North Carolina

I likedthe Simrel Plumbing rep. and the service he provided. He went straight to work and in no time he was through fixing my leaking comode.

4 months ago

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Marva Moo Yin Saint Cloud, Florida

The technician communicated with me and I appreciated that. He was knowledgeable and knew what to do to fix the problem right away

4 months ago

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Val T Drexel Hill, Pennsylvania

You denied my claim for broken kitchen faucet because I was honest and told you that my daughter swatted a fly with a dish towel and the faucet cracked. This faucet obviously had internal corrosion because a 95 lb girl and a dish towel shouldn’t be capable of cracking a metal faucet. You denied the claim before the technician arrived but he still was dispatched and I was still charged a service fee and the faucet is still broken.

4 months ago

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Will Toler Bentonia, Mississippi

Very courtesy and knowledgeable of the situation. Provided professional insight into the issue. I appreciate the service and professionalism

4 months ago

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14bliss Arlington, Tennessee

Ten year old washer dryer, parts and labor probably cost more than a new one yet company wants it repaired, Time without appliance will probably be a month. Representatives have no idea what practicality is. Service person was very knowledgeable. Last appliance that malfunctioned took over six months and costs us over $1000. Machine was not fixable yet they still sent service calls six times!

4 months ago

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Jana Moon Birmingham, Alabama

It took too long to get the job done. I saw two different Septic people. Appointments were assigned without the okay of the vendor. How about letting the vendor make his/her appointments. The vendor did a great job.

4 months ago

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Jay Burnett Indianapolis, Indiana

We feel it's a necessity to have a home warranty. Choice could do better in the time they take in fulfilling a claim, the vendors they choose, and the monetary value system they use regarding full replacements.

5 months ago

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Rob Fryant Madison, Mississippi

Very nice gentleman. Was knowledgeable and went quietly about his business. completed the job and said to call if there were any issues.

5 months ago

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seks Makakilo City, Hawaii

Choice is famous for finding ways to disallow a claim. I have had 6 claims and 1 was approved. There is always a loophole to make it the customers fault, thereby disallowing the claim. I sat in 106 degree temperatures while you found a company to service my a/c unit. An appointment was made the next afternoon. The claim to fix the unit was denied because this 76 year old widow didn't climb the roof to change the filter in a timely enough manner. I change the filters inside the house monthly. Therefore, my fault. Choice is off the hook.

5 months ago

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Avis B Charlotte, North Carolina

Choice Home Warranty representatives are very responsive in a timely manner. The companies that come out are very knowledgeable and professional.

5 months ago

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Terri Thompson Osage Beach, Missouri

I am very disappointed in Choice Home warranty. We do not request service often. This time we had to spend $900 because Choice Home warranty didn’t cover the repairs. There is no need for us to pay for a home warranty when we are still paying for the entire repairs.

5 months ago

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Carl Billingsley Chicago, Illinois

For this claim they didn't consider the age of the unit before deciding not to replace it. I am a 60% disabled vet and choose this company because it was endorsed by the VA

5 months ago

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Syed Taseer Richmond, Virginia

So far good except I guess miscommunication for service fee I got charged in credit card, but the guy was asking $75 service fee but at the end problem was solved

5 months ago

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Jennine Smith Knoxville, Tennessee

Choice Home Warranty has been very timely in responding to our requests and questions. Our local rep, MaryAnn, is very friendly and helpful.

5 months ago

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CH No Triangle, Virginia

Technician was knowledgeable and professional and polite. Assessed the problem and corrected the problem within minutes.

5 months ago

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Cheryl Barber Crownsville, Maryland

The repairman was polite, thorough, and efficient. He also took time to explain the repair I needed and how he fixed it.

5 months ago

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Joyce Rk Bedford Township, Missouri

Took about 2 weeks to get a technician here to work on the furnace. Luckily it wasn't the middle of winter, or we would have had to call another repair company. Took much too long for service!

5 months ago

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Hildreth Patricia Bellview, Florida

They set up the repair appointment, kept me updated on the status of the claim and the repairman showed up & fixed the problem.

5 months ago

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Monty Davison Boise, Idaho

All of the claims I have submitted have been taken care of in a timely manner and I have been extremely satisfied with the services.

5 months ago

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Jimmy Shivers Orlando, Alabama

The technician was very professional, explained everything in detail that was going on and going to happen in the future with my dryer issue!

5 months ago

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Caitlin McGuinness Dallas, Texas

We loved Gilbert from Alonzos lock company! He was communicative, on time, professional, expert locksmith, and friendly.

5 months ago

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kathy tucker Mansfield, Texas

My air conditioner went out. The claim was denied. I appealed the decision. I was given a single contact person who has never contacted me, so I reached out to that person by email as suggested and I am still waiting. My account is deducted each month, but they can’t call or email back about my claim. This is unacceptable. I live in Texas as it’s getting warmer every day.

5 months ago

Choice Home Warranty Reviews