Choice Home Warranty Reviews

Choice Home Warranty was quick to have someone come to my home. I didn’t have to wait weeks for someone to come out.

I bought Choice Home Warranty because they called and gave me a good price. However when I had my claim, a hot water tank leave, I never saw nor heard from a plumber for 3 days. To me that's not very good service. They've got to get better or I may have to change companies again.

Had good experience with them but not too sure now. My fridge has not been working for a month now ... spoilt food have has to be thrown out, major inconvenience.

I want to cancel my policy. I had a simple garage door claim and instead of saving me money it cost me almost $400. I could have paid that repair bill up fr9nt and not had my car in prison behind my garage. My policy # 2863888161. Thank you.

It was recommended to me by a friend. We have only had to call Choice once, since it is a new house.

Prompt response unfortunately issue was not addressed by first or second inspection Issue has not been resolved never heard back from your company

I like the service provided by technicians. The monthly fee is a little high for my budget which will determine if I continue.

The policies and procedures currently in place are not feasible for your customers. A customer should have to wait at least 7 to 10 business days for a refund or replacement of any product from your company. Such practices will likely lead to the closure of your business.

I think that maybe I am in an area where they have a hard time finding companies to address the problems that I have had. Pretty simple solutions seem like a huge job, such as finding out why my washer overflows! Probably just needs to be rotored! But I am hanging with them because they are trying. Alsp it is almost impossible to call them!

My refrigerator went out. They said its more cost efficient to replace it. Then i was told im only getting $567 to buy a refrigerator and its a lowes card so i cant shop were i want to. Then they said it will be 30 days until i even get the gift card. Its the holidays and i dont have a working refrigerator. Great.

Cheaper than the others. One complain though , one of the workers cut a hole in the back wall a left it just wide open.

Thought was a good source BUT UNFORTUNATELY too many hidden items not covered & still had to pay deductible THEN HAD TO HIRE A OUTSIDE COMPANY. Not sure will renew.

They were so easy to work with and had my problem taken care of in a timely manor. Great experience.

Deal sounded good and turned out not to be true. What's the point of a home warranty if you still have to come out your pocket. I had to pay over $1,000 to replace a hot water heater, their vendor's cost was $2,200+, SMH. My vendor's cost was $1,800 but they would only cover $500.

Generally easy to work with. During peak summer took them 2 weeks to send someone out to fix AC. Rejected what I thought was a valid claim for malfunctioning compressor.

I was declined on my claim to replace the duct work and I did not feel it was justified. It was not my fault the ductwork was damaged. The guy that came to my house was very nice so I would give him a “5” but not the company.

Making money company. Out of the pocket is extremely for services is extremely unreasonable, monthly dues exorbitant, sending not up-to par selected people to do the job…they won’t pay you as much as possible from their own pockets! Shame…

This company is not a helpful company. Even doing an appeal the case manager could not pull up my claim and the second interview late calling. They just take us poor homeowners money and lie. They do not cover your items as claim.

Choice paid the claim i submitted, so that was good. However, the hoops that you have to jump through are many. But they paid.

Very happy with the services I received. Very knowledgeable and helpful staff. Excellent customer's service.

Both times I needed them it was over a week before I got service! The first person was totally inexperienced the second took a month before it was repaired! I’d be better off hiring my own service contractor!

They were more reasonable than my previous company and so far the service has been just as good if not better.

I can never get a human on the line when something goes wrong. However, Choice has taken care of a few issues once I did the leg work to get service handled.

Almost impossible to talk to someone. Also, Not all of our older senior citizens are tech savvy . Make yourself more available

The technician came out. We gave him $100 deductible and he never came back and when I called his number he never came back. He said that he was gonna order the part, but we haven’t heard from him since.

Professional service by the technicians who replaced the under sink disposal and explained how to care for the device.

i initiated a repair claim, i got an email for an appointment several days later.i was charged $75.00. after changing my schedual, i received an email that the range hood was not covered. at the end of my contract, i will not be renewing,,,,

Their response time is on point both in creating the claim and assigning the work order in a timely manner.

I was serviced as requested. Agents scheduled appointments in a timely manner. Services performed. No issues with service techs.

I can't afford not to have a warranty company and they had cheaper rates and seemingly better practices than most. That has stayed mostly true throughout my contract.

I have not used the warranty very much. I did use it for my dryer and he could not do anything for me.

I have had to put in several work orders. Choice took care of it the technician was professional did a good job explaining what the problem was.

I thought they employed certified techs.

800.00 for a refrigerator that couldn’t be repaired. Insane

They didn’t help! They couldn’t get a plumber to help.

Worst home warranty company ever! Don’t do business with them.

I have been with them for 3 years and I just renewed my contract

They are awful will not pay for my water heater went to the bbb

NOT GOOD. Still need to explain why denied what’s needed

no you choice home warranty ripted off on my cook stove replment

Never have completed the service call and it’s been two month!

Repairs often take too long, and are not done correctly

Our garage door still hasn't been fixed and it has been over a month.

I’ve had other house insurance usually takes a few weeks choice has been very fast. A couple of days at the most. So far very good workers.

I do not recommend a home warranty. They tell you about what they cover, but don't go over what they don't cover or how you can get stuck paying the bill anyway. If you do get one, read the fine print, then read the fine, fine print. They will find a way not to pay or at least not to pay the full amount needed to fix your issue. They also have trouble keeping good technicians to hire because of all the red tape necessary for them to get paid. Home warranties are just not what the salesperson makes them out to be.

Choice warranty is easy to deal with. The technicians they have lined up are very knowledgeable and make all the effort to get the job done.

I dislike that CHW doesn't seem to know that I am already a customer and have purchased a Home Warranty with them. I also dislike the fact that they do not follow up very well. Follow up is lacking.

I'm not a fan. They oversell and underdeliver. I ask a lot of questions. However, I've never had a policy like this before, so I really didn't know what to ask. The sell is that, for a reasonable annual fee, they will provide a qualified technician to diagnose and fix problems with a whole list of systems and appliances around your home. They sell that they do this with only a $100 service call fee out of pocket. So far, my experience has been that their definition of 'qualified' technician and my definition are not aligned. 1. They sent a guy out to fix my garage door opener that did a crappy job, installed things uneven, left wires hanging from the old garage door opener, and not to mention was completely unprofessional the entire time he was at my house. He left the old garage door opener, and they informed me that's not part of their coverage. I need to deal with removal of the item. I was definitely not informed about that during the big sale. 2. The second claim I had to make was my hot water heater. This guy was professional and polite but being on time was not his strength. He was ok and replaced my hot water heater. At least he took the old one away but left the huge box from the new water heater for me to deal with. However, this cost me the $100 service call fee PLUS $1500 because CHW did not cover the required parts to install the hot water heater. They only cover the hot water heater itself. This technician knew ahead of time exactly what they were going to tell me and how much they were going to make me pay. He told me there was no way he could replace the hot water heater if I didn't pay the $1500 because those extra parts were essential to doing the job correctly. I didn't even bother to fight about it because we had to wait a week without hot water for that appointment. So of course, I just paid the $1600 and got the water hot again. For $1600 (plus the guy charged me another $100 because I didn't have $1500 cash lying around and needed to use Venmo. He could have at least taken the box.) 3. Most recently I was having an issue with electrical where I had a few outlets that weren't working. This time, they sent someone I felt was actually qualified and professional, and I would call again if I had a problem. (If you're keeping score, they are 1 for 3 on qualified technicians I would rely on again). He was knowledgeable and thorough, and spent over an hour trying to work out the problem. I paid him the $100 service call fee, and he was able to help me address most of the issues but found that one outlet needs to be replaced. This is an outlet on the outside of my home, on the wall outside of my living room. They declined to repair this (extremely minor) issue because 'Your policy has the following exclusion, all systems must be located inside the main foundation or detached garage (with the exception of pool/spa, well pump, septic tank pumping and air conditioner.' So, there you go. Did they replace my garage door opener with a working garage door opener? Yes. Was it done to the standard or quality I want in my home? No. But unless I want that jerk back in my house, I'm stuck with it. Did they replace my hot water heater with a working hot water heater? Yes. For $1700 out of my pocket ($100 service call fee, $1500 items not covered by CHW, $100 charged by technician for not paying with cash). Better than paying full price but definitely feels like information was left out in the 'sale' of my policy. And finally, do I now have working outlets and an understanding of why I was having an issue with electrical? Yes. But will I have to pay fully out of pocket to replace an outlet that is attached to my home on the outside? Yes...

Have used service a couple of times, never can get straight answer or enough info. Had a big issue when trying to get info on heating system, tech came and forwarded information to choice, was told better to get new system, they sent pricing info which was fine, questioned how old unit and new would be removed/installed, couldn't get straight answer. Asked if a hole would be cut in roof because that was not a listed charge. Tried to tell me both would be done through interior attic access.

I like most of service only that you ask me I have to pay $ 100 up front and when person arrived from HvAC he ask me to pay him $ 100 very confusing that I didn’t like