Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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I submitted a claim totaling $1,750, including nearly $1,200 in material costs. The reimbursement I received was only $197 – a fraction of what I actually paid. The claims team based their decision on a random Home Depot price for a sump pump, completely ignoring the actual scope of work and documented expenses. There was no proper reassessment, and they refused to consider my explanation of the actual costs. Despite my appeal, they failed to consider the facts. If a company won’t take the time to evaluate a claim fairly, they should not be trusted. I’m now left with no choice but to escalate this matter through consumer complaints and legal channels. Poor customer service, unrealistic assessment, and zero accountability. I strongly advise others to look elsewhere.

7 months ago

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Charles Ashton

Usually quick response but for a dead refrigerator called in on Monday they could not check it out till Friday. Lost all the food in it. Don't know how long it will take to repair.

8 months ago

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Verified Customer

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Andrea Lang

I was pleased. The only problem I had was he did not discard of the boxes and the old expanded tank. Everything was left in the basement.

8 months ago

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Angela

Paying every month and then had to use for my washer, came out quickly,charged me $100 and tell me if I want it fixed my portion would be another $200, I don’t think so I can buy a new one for a few more hundreds

1 year ago

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Verified Customer

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Rhonda

I have been waiting a month to get the seal on the freezer door of my refrigerator fixed. Because the seal is worn out ice keeps freezing up on the inside of the freezer door and it has started freezing on the inside of the other wall and completely freezing inside on my food. They keep sending me wanting me to give feedback on their company and I’m just telling you the truth. This feedback is going to hurt them and it’s their own fault for not fixing my refrigerator.

1 year ago Edited November 20, 2025

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Verified Customer

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Onnalee

Choice warranty service providers are fast respond, approvals with a fast turn around and repair done right away ! Very happy with their service .

1 year ago

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Aaron

Was very professional and was pleasantly surprised how quickly the technician arrived to the house. A little disappointed on how long it took to receive the part but the repair was quick and the oven was working again.

1 year ago

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Verified Customer

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Leonard

Took to.long to replace our gsrbsge cuckoo Took over 20 days to replace our garbage disposal and when I Called got a person who spoke broken English had no idea What they were saying

1 year ago Edited November 20, 2025

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Verified Customer

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Patricia

I never need to worry about my appliances , when something’s wrong I call and a technician comes out and fixes my issue

1 year ago

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Verified Customer

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Andrew

We purchased a home warranty to fix things that break down. However, you find ways around it. Such as my water heater when it went out because the tank started leaking. Well we don't cover the tank was the reply. Then our ice maker started acting up and the reply was "The company shoould cover it because there are recalls on it. However, the company didn't cover it because it was bought as a dented appliance. Therefore, they won't cover it, and neither will you. Needless to say, I will not be purchasing another year from you.

1 year ago

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Verified Customer

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Norma

The appliance dealer came out and charged me $150.00. He said he would order a part for the dishwasher. I never heard from him. I left message after message with no reply. One time he answered and said he would look up when the part would be in and call me back in a few minutes. He never called back. My last message to him was forget it. I have bought a new dishwasher. I will not be calling for your help again!

1 year ago

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Verified Customer

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Alma Ames

My stove was fixed quick ly but I keep getting the run around about my washer being fixed o need some to call me about it.tne workers are very professional

1 year ago

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Verified Customer

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Bonnie Harrison

I have received Choice Warrenty service twice & received prompt, excellent service both times. Communication was courteous & responsive.

1 year ago

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Verified Customer

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Karen Milton

Choice should do more research on the service providers they send to clients home. I had a person to come out fixed my AC and charged me fees since I used my credit card. I used 3 credit cards 12% fee. But yet I feel like the person I spoke to at Choice thought this situation was laughable due to I should done my own research.

1 year ago

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Verified Customer

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Joseph

The price was right and servicer is quality. Serviceman (Justin) was respectable and knew his work. (My dryer) works just fine now.

1 year ago

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Verified Customer

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Patricia

I own a duplex I was under the impression if my policy had two different addresses. That meant two different apartments. Wrong. My water heater went out on my unit. I paid the plumber with choice $ My second water heater went out. I was told 1 water heater with my policy. They claim it was wrote incorrectly. But I was not paying for duplex policy for 7 months Go figure

1 year ago

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Verified Customer

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John

Your company and most home warrantee companies do not have a very good reputation in the communities. It took several days for a company to accept my repair needs. The last two times the came from several miles away!

1 year ago

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Verified Customer

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Norman Loxahatchee, Florida

When I first bought my policy, we were on vacation in North Carolina (we live in Florida). We returned home and that evening, we noticed water on the kitchen floor and saw that our dishwasher was leaking. Choice Warranty refused to honor my claim - I’m still not sure why!

1 year ago Edited July 22, 2026

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Verified Customer

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Nida

I would like to thank Andrew for his job well done. He's very professional and very thorough on his job. We will rate him an A+++

1 year ago

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Verified Customer

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Deborah Welch

I have been with CHW about 10 yrs. My claims are answered quickly. I use to pay $45 service fee just recently went up to $75 call out service fee

1 year ago

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Verified Customer

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Joseph

The price was right and it seemed like the coverage was as well. The problem is their coverage does not cover the exact replacement costs of some items. To replace our defective ceiling fan, we had to pay extra to get an exact duplicate. We still have not received reimbursement for the part they do cover.

1 year ago Edited November 8, 2025

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Verified Customer

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Rob

After reviewing several options for home warranty services and speaking with a representative I thought CHW best choice.

1 year ago

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Verified Customer

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Elena

The process was easy, one call and the claim was opened and responded to. The repair service was quick to call as well.

1 year ago

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Verified Customer

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Mike

My refrigerator thermostat quit working. The technician could not fix it, so they gave me money to purchase a new one from Lowes. Worked out great.

1 year ago

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Verified Customer

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James

They were quick and had a reliable company to get the job done. You can't go wrong with Choice Home warranty!!! Thank you

1 year ago

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Verified Customer

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Sonia Olivier

Falsely gave the appearance of good and timely customer service. I have experienced neither good nor timely customer service. Price was great but apparently you get what you pay for. I will be looking for another company.

1 year ago

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Verified Customer

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Robert

It took way too long long to get my dryer fixed! If this had been my furnace in the middle of winter Imy pipes wiuld have been frozen and Si would I!!!!

1 year ago

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Verified Customer

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Ronald

CHW refund policy for an appliances that can't be repaired is BS. Up to 30 days to get a credit is BS. I'm going to reach out to CHW head quarters and other customers to also join me in getting this policy changed ASAP. Unacceptable policy and needs to be changed immediately.

1 year ago

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Verified Customer

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Linda

Very prompt response from choice, but the oven repair guy they sent was not available for for a week for first appointment and then had to order a part—so no oven for two plus weeks!!!

1 year ago

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Verified Customer

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Jill

I absolutely 100% would not recommend Choice! and if you have Choice get out! They are the worst they string you along until your claim is over 30 days so they don’t have to replace items. They taught their staff to do the stringing along. They’ve also instructed them to hang up on you. They say they work on the weekends, but they actually have an answering service which does nothing my advice again get out.

1 year ago

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Verified Customer

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David Marvia G Dandy

Case manager have poor communications and definitely not an advocate for the customer, no follow up , no callback which would have made the overall experience valuable for a first customer filing a claim . Definitely a poor experience overall. The tech was Dan he was great very detailed and took care the first pork needed , he was the best thing in this process hands down . Considering going some where else due to poor customer service from the case managers .

1 year ago

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Verified Customer

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Jametta Misener

Brandon Audet with appliance repair service was on time quick very professional in this work.I would recommend him to anyone.

1 year ago

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Verified Customer

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Donna Hastings

Good value, easy to file claim online, technicians are responsive, and with one big exception, their service providers are excellent.

1 year ago

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Verified Customer

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Lisa Messer

I had heard it was a good company, however, even though my warranty covered replacement of my washer, it isn’t enough to replace with what I had. Also, I now have to wait 30-days to get a check that can only be used at Lowe’s. Not worth what I had to pay up front for the warranty

1 year ago

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Verified Customer

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Sherry

Terance Atkins through Choice Warranty replaced part of our copper pipe that had a hole in it. He went above and beyond. Great!!!

1 year ago

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Verified Customer

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Earl Freeman

Customer service was great from representative , service man was very knowledgeable and did a excellent job on the repair

1 year ago

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Verified Customer

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Molly Martinez

I liked putting my claim through on the telephone with a person. The technician that came out came out quick and did his job very well.

1 year ago

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Verified Customer

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Stephen and Susan Taylor

Service was quick and he fixed the problem ASAP. The man was very polite and professional. Could not of asked for anything more.

1 year ago

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Verified Customer

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Brian

Best home warranty I have ever have. All people working for Choice are Great and they answer your question in a timely manner.

1 year ago

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Verified Customer

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Joseph

I was contacted by Choice Home Warranty and they made me an offer and I accepted the offer. Everything has worked well for me.

1 year ago

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Verified Customer

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Pauline

I was very satisfied with the work that the technician did getting my electric dryer up and working again. He was very knowledgeable .

1 year ago

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Verified Customer

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Dave

We have 2 heat pumps Earlier in October, Late September we had the main house service Now our 2nd heat pump is pumping out cold air, and your new claim department is not willing to take our New claim!!! I am very disappointed again with your services!!!!

1 year ago

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Verified Customer

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Lester

Last week I sent a text to CHW on an issue with my AC. They gave for First Home Solutions to replace the motor. This was over three weeks. Attempted to contact FHS by text and phone to determine status of replacing the motor. As of this date no reply. Last week text to CHW requesting their help. Text acknowledged by CHW advising that someone would contact me. Again no reply.

1 year ago

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Verified Customer

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Jeannette

They denied my claim because my water heater is old. It did not start leaking from the top until after I had purchased the warranty. However, the still denied the claim because they said it was pre-existing.

1 year ago

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Verified Customer

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Debra

We paid the service call , choice than quoted at price of more than the hot water heater would cost for installation. We ended up buying the water heater and had it installed ourself and they did they us a check for 350.00 dollars on a 500.00 water heater plus installation so it ended up being more costly than if we did it ourselves. Since than I have canceled my policy buyer beware after all the money we paid on monthly payments they wouldn’t hold up there end

1 year ago

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Verified Customer

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Sheryl Bachman

CHOICE WARRANTY IS THE BIGGEST RIP OFF EVER !! THEIR MISSION STATEMENT IS " DO EVERYTHING POSSIBLE TO GET OUT OF PAYING" I WAS THEIR BIGGEST SUPPORTER UNTIL THEY WANTED TO REPLACE MY $265 FAUCET WITH A $70 DOLLAR ONE..THEN DIDN'T EVEN PAY ME THAT. REFUSED A PLUMBING JOB .THEN SAID SORRY THAT WAS ACTUALLY COVERED. THEY RAISED MY NEGOTIATED SERV CHRG TO $100 WITHOUT TELLING ME. ADVD ME THEY DON'T HAVE TO TELL ME !!

1 year ago

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Verified Customer

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Karen Wilcox

Very punctual and polite. Called before arriving. Nicely dressed...clean. did thorough assessment then fixed my dishwasher. Vèy happy with service

1 year ago

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Verified Customer

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Jonathan Lee

Did not agree with customer service agent who decided to only pay out for a compressor on my hvac system, even though a very qualified technician provided documentation that stated the entire unit needed replaced. I was going to continue being a loyal customer before this decision but I'm shopping for a different warranty company.

1 year ago

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Verified Customer

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Deanna

When problems arose with the person assigned to fix my refrigerator, the representative stepped up quickly and resolved the issue!!

1 year ago

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Verified Customer

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Carlos

Claim was denied for false reason on my dishwasher. Choice denied claim because of a supposed power surge. Vendor put in writing that he did not tell them that. He said they asked if there was inclement weather around that time and told them there is no way to prove or disprove that. They will not honor the repair and claims specialist keeps canceling my scheduled appointments to speak to her. I have the emails to prove it. Now I find out they settled a gigantic lawsuit for doing that to customers over and over

1 year ago

Choice Home Warranty Reviews