Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Michael Little Rock, AR

I needed it for my heating system and they responded and took care of it. They were prompt in responding and addressing the issue.

6 years ago

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Orlando Atlanta, GA

It has not delivered what it said it would. I called it in and they assigned a provider to come out and fix the problem. The last technician they sent out was not knowledgeable and was not trying to replace the part with a similar part. He tried to use an alternative part and I had to explain to him I wanted the same part.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 23rd, 2019

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Amany

Because they set vendor times that always have to be changed. If they provided the name & phone # of the vendor, the client would take care of the rest.

6 years ago

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Chris

Pricing very competitive, especially if you purchase the 3-year pre-paid option; service excellent-quick reply; repair done by end of next day;

6 years ago

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Francis

Very professional and explained why we had our repeat problem and how he repaired it and test it numerous times to make sure that it was fixed.

6 years ago

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Leroy Turrentine, Sr.

I,ve onlyhad two claims in the past two years but the were handled with the utmost expediance and that makes me a very satisfied client.

6 years ago

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Larae Fulton, MO

My furnace went out so I called choice and it was 4 or 5 days to finish work on it including a weekend. I was very pleased.

6 years ago

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Linda Whiting, IN

I used my warranty last week for my refrigerator. They sent a man out from sears. He said the soonest day he can come out is the 19th of December. I can't go that long without a refrigerator. No way. That's ridiculous.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2019

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Verified Customer

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Don

They always come when I need them. I had plumbing issues last month and they came through. I had some issues this month and they came through.

6 years ago

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Mirion

They are very courteous and efficient. I used the warranty for two repairs and it was repaired in a very reasonable time.

6 years ago

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Christopher

They can never find a person in my area. They take forever to repair anything. You have to call in for everything. I called them yesterday morning at 8am. My toilet was overflowing because every time I use my washing machine, my toilet overflowed in the next room. I called them at 8am and they just called me back an hour ago. They dispatched someone out here for Thursday, four days later. They couldn't find anybody to repair the product so I had the option of the phone service provider or they would reimburse me and they haven't given me the reimbursement.

6 years ago

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Keith Laughlin, NV

They got back to me and I had the home repair done in a very quick turnaround time. I was very happy with it. The service was so good.

6 years ago

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Anonymous Dublin, OH

It was just quick and easy and efficient. Recently I had my garbage disposal replaced because it was just quick and easy.

6 years ago

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Paula

I've had great responses from them when I need service. They've always been wonderful. I was able to get someone out the very next day for my dryer.

6 years ago

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Joe

Since using the service, I have been pleased with it. There is room for improvement but they sent someone out to replace what was broken. I am pretty satisfied with the work.

6 years ago

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Joy

I used my warranty on my washing machine and unfortunately it was unrepairable so they sent me a check for a hundred and twenty five dollars to help me buy a new one.

6 years ago

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Ron

I like the value of what I pay monthly and per service. I like the prompt service. The experience has been very positive.

6 years ago

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La Tracy

I needed to use my warranty for the plumbing about two weeks ago and the claim was denied because of corrosion. When you sign up things, things read like certain plumbing things will be covered. The claim is misleading and fraudulent.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Dec. 11th, 2019

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Verified Customer

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Roni

We needed to use the warranty to fix our dryer and they were very prompt with finding a technician to fix it and it was done, it was a great job that was done.

6 years ago

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Cecile

Price per month and coverage options are what drew me to choice. The service is very efficient and done in timely manner.

6 years ago

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Anonymous

We used them for the toilet and it took a couple of times to get it fixed because he had to order a part but he did a good job.

6 years ago

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C

My problem is still not solved and they are not trying to help me get it solved. I was told it was not covered because my original problem was caused by something else. I am not happy at all. I am getting ready to cancel my subscription to them.

6 years ago

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Charles Dover, DE

Very satisfied with every call I've made to choice. They have somebody out here to check in as soon as possible. Everybody is very knowledgeable.

6 years ago

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Antoinette & Jill

Very convenient, couldn't look for a better deal. I use it for both my air conditioning an heating. The respond promptly.

6 years ago

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Donna

Choice Home Warranty has been a very big disappointment. I am not very happy with them. I called about my water heater and the girl said it was covered and but they told the fellow that submitted the claim that it wasn't. The water heater was one of the big reasons why I even got the warranty. They don't give you what they say they are going to give you and so I am very disappointed.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Dec. 9th, 2019

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Cindy

Whenever I needed something in my home repaired, Choice always sent repair companies that did a great job and customer service was good

6 years ago

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Myrtle Yap

Responds on time, saves us money, the service person who have come so far has always been very reliable and able to troubleshoot.

6 years ago

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Lynda Guerrero

I am not impressed with the appliance repair technician that does work on my dryer last month & I'm having to pay another service call for my dryer again one month later which I had already called to complain with 3 days of the last repair that there was still a problem.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 3rd, 2019

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Sydney

It has taken a month to repair my bathtub and they keep sending me to the technician with a full voicemail box. Also i had to call for a new claim and the man would not put in the claim until i agreed to a new plan for next year. He was holding me hostage even though i said i didn't want to renew

6 years ago

Reply from Choice Home Warranty

Sydney,

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

For your convenience, you can file your claim online at our account center by visiting .

Dec. 3rd, 2019

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Verified Customer

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M A

I originally filed a claim in late August and someone came out about a week later, couldn't fix the main problem, and tried to fix a second problem for which he had to come back out once he got a part. This was not successful so he said he would come back Out when he got the part. TWO MONTHS later I still had not heard from him and after two additional calls to choice home warranty, they basically said, sorry you're out of luck. And the technician had made up some additional issue that was false, but that false reason was why he couldn't fix my issue.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 3rd, 2019

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Verified Customer

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Julia Yarbrough

Miscommunication with Service Companies. I had a plumbing problem and was provided the company that would be coming. They did not show up nor call. They were not notified by Choice Home Warranty of the work needed.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 26th, 2019

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Verified Customer

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Beverly Hudson

They authorized repairs in accordance with the contract. I have had good contracts for several years. My advice is to read the contract.

6 years ago

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Michelle

They're not personally reaching out to companies to help resolve your needs or issues. Your claim is put in a database. You have to wait for a technician to pick your claim up. On a normal day not an issue. But on a weekend when you're having a True Emergency, this is the Worst process ever!!! I called on a Friday. My Emergency was picked up for a Tuesday appointment. Not acceptable!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 26th, 2019

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Verified Customer

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Toy

The team did a great job on getting a company quick to my house, the team that came answer my questions and took their time to fix the problem

6 years ago

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Maureen Nuccio-Hiraga

Reliable, workers always show up when scheduled. They do what they say they'll do. Replaced 5 of my appliances in past year!

6 years ago

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Anonymous

Choice home warranty is the most inexpensive choice and I haven't had any problems with the service, everything is working well.

6 years ago

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David & Sheri

All the technician have good a really great job and are very friendly. They are always very responsive and send out good people who get the job done.

6 years ago

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Barbara

I hate the service, I had another service but I switched to Choice because it was less expensive but I am going to switch back to the other company. I had an issue with my dishwasher, it was not able to close properly, and the they determined it was not covered by my warranty program.

6 years ago

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Anne

They're not very good about backing up their claims, the people that come out are very nice and good, I have no problem with them, but my water heater burst and it cost me a thousand dollars plus service calls and it was a mess.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 25th, 2019

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Verified Customer

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Walter

They've been very responsive. I had a problem with my heating system and they were here within a couple of days to fix it. They do the job.

6 years ago

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R

I called them and gave them the information and they scheduled me and within a couple of days the person they scheduled came out as soon as they could and fixed everything.

6 years ago

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Kristen

The service was much cheaper than a brand new refrigerator. They are quick and courteous and took care of my problem in a timely fashion.

6 years ago

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Darlene Dallas, TX

So far they're great. It's better than American home shield and the price is good for a senior citizen on a fixed income.

6 years ago

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Nakesha Baltimore, MD

It did not take but a day for a tech to come service my unit. He was nice and informative. Showed me my problem and fixed it in no time.

6 years ago Edited January 10, 2024

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Jen Beech Grove, IN

Out of three claims I've had, they've only paid for one and they are really difficult to get a hold for answers or questions. I used my warranty or my dryer and the technician came out and took my dryer apart and left and I called them to come and put it back together and they paid for the parts but I had to pay the technician again to come out to fix it and it ended up costing me well over what it should have.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Nov. 25th, 2019

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Anonymous Pahrump, NV

Generally they find good technicians and though because I live in a small town, quite often they'll pick someone who does not service my area so they have to find somebody else.

6 years ago

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Ryan Carmel, IN

I haven't had any customer support from them. We needed our garage door fixed and it's not done yet and we needed to have the pluming fixed and it's not done yet either. There is not contact with them.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Nov. 25th, 2019

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Daniel Pittsburgh, PA

I chose choice because of the price and they were very prompt in handling my problems. It's very good, I would recommend.

6 years ago

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Jeff

Choice is very quick to commiunicate and provide direction. The contracted vendors aren't always the best at follow up or response but that's on a case by case basis.

6 years ago

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Ryan Weaver

Fast friendly service. Courteous employees great price and cover what they say. I have had no issues with any service contracts

6 years ago

Choice Home Warranty Reviews