Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Martha

Prompt service when my a/c stopped cooling. Sent out a very knowledgeable rep from a company that specializes in a/c repair.

6 years ago

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Verified Customer

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Andre Jaundoo

Swift response to my immeidate needs. More importantly, they send over trust worthy and experienced Technicians to work on my warranty work.

6 years ago

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Debbie Akbar

Majority of my experiences with Home Warranty's technicians have neen professional..and knowledgable...they are honest and corrects the problems...it's worth it!!

6 years ago

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Camille

It was prompt and efficient. I was contacted very quickly after I put in my claim. Also, the value for my money is fantastic.

6 years ago

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Vanessa Watts

Great value for the money. I am so glad that l had this product because it has saved me from spending alot out of my pocket

6 years ago

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Tanya Carmen Dagenais

good service and fast, the appliance guy came and solved my issue with my fridge and dish washer that failed me in the same month really happy !

6 years ago

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Patricia

Choice is a total scam and should be called WRONG CHOICE. Read the contract carefully and ask the sales rep what is not covered. Replacement of a system option is not true. Normal wear and tear is usually voided because they will say the system would only fail due to rust or corrosion although contractor said it's normal wear and tear, they won't cover corrosion. Also beware of their contractors using corrosion as a way for you to upgrade with their company outside of the warranty. Always get a 2nd opinion.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Verified Customer

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Jeffrey mccall

there give honorable service and they do keep there promise I whish they cover more item like fireplace and wall heaters

6 years ago

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Verified Customer

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Vivek

Nothing wrong with the service so far. I submitted my claim online and I got a confirmation. The service was handled very well and on time.

6 years ago

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Verified Customer

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James

They were efficient and they were quick. I had a problem with my toilet and they came quickly and now it works fine. I'm very satisfied.

6 years ago

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Verified Customer

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David

I had a leaking toilet and I called and had someone out within 48 hours. The technician that came out was phenomenal and did an excellent job.

6 years ago

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Verified Customer

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Sandra Fort Mill, SC

They are very prompt. They came the next day and that has been my experience several times. Choice could save you a lot of money.

6 years ago

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Verified Customer

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Susan

I've only had to call once and everything worked out well. My garbage disposal isn't working. They were prompt and came out within 24 hours.

6 years ago

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John Judge

Only one problem in three calls: using my preferred AC contractor. That is a marketing trap not clear in the policy. Otherwise, using CHW contractors has been good.

6 years ago

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Verified Customer

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Veronica Jackson

Everytimevi file a claim I get a call back within 24hrs if not sooner. the staff is very accommodating and keeps you in the loop with the process.

6 years ago

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Verified Customer

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Samuel McCaskill

They provide the best customer service and service overall that we have ever received from all of our previous warranty companies we

6 years ago

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Verified Customer

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Tim Saint Augustine, FL

They did what they said they were going to do so I was pretty happy. I used my warranty to replace the pool pump and they scheduled the technician and it all went fine.

6 years ago

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Amber Tampa, FL

Provide good contractors and overall it's been a great experience. Usually good about answering phone and giving quick responses.

6 years ago

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Verified Customer

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Kenneth Buford, GA

We got a very good deal with them. Any time I call their customer support, they are professional, courteous, and resend immediately.

6 years ago

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Dennis Enterprise, AL

The air conditioning was not working properly and they responded quickly and repaired it with no problem. They did a good job. It is a good value.

6 years ago

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Verified Customer

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Nisha Edwards, IL

The two or three times I've had a problem, they've taken care of everything. You just call and they send somebody. They are the best.

6 years ago

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Jimmy Hueber Lubbock, TX

At the time we thought they were the best available source but when we call in and describe the service that is needed it seems like eighty percent of the time there is an exclusion for whatever repair is needed. It seems to me that it is somewhat deceptive.

6 years ago

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Verified Customer

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Marsha Edwards Aurora, CO

Good service; they answered all my questions. They responded when I had trouble with my furnace and had a technician come out.

6 years ago

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Verified Customer

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Joan Morrisville, PA

They want to help you as quickly as possible and they want to make sure whatever it is gets fixed. They are very respectful towards people.

6 years ago

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Rachael Durham, NC

They are fast and efficient. I file a claim and they find someone to come and take care of the problem right away. The value is good.

6 years ago

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Jacqueline Sarasota, FL

They provide good customer service. I had plumbing problem and I called and somebody showed up within twenty four hours.

6 years ago

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Verified Customer

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Steven Westfield, IN

Even though the service provider was busy and took a long time coming,they did a good job and listened to me as I explained the problem.

6 years ago Edited January 10, 2024

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Verified Customer

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Renata St Louis, MO

I really appreciate when I call that I get service right away. It had been a very positive experience working with choice home warranty.

6 years ago

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Sara

Every time I call, they tell me to keep calling back. All they do is give you the run around. My stove needs to be replaced and they know it and there is talk about ending out a second technician took at it for the same issue. It's just awful.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration Sara. You can visit the account center at to file a claim.

Nov. 1st, 2019

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Verified Customer

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Jennifer

A friend told me about choice home warranty. They are wonderful. They were quick and honest and did a good job. They are easy to get a hold of too.

6 years ago

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Verified Customer

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Bruce

Thought it was all cut and dry with Choice Home Warranty but somebody dropped the ball, either the realtor or the title company, and they said the premium wasn't paid and my water heated was leaking so I had to call customer service and they gave me the run around and it took two hours before they got back to me and it was a bad experience.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 1st, 2019

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Verified Customer

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Scott

It was super easy and I appreciate that kind of stuff. They were so knowledgeable and friendly, it was great. It is a very good company.

6 years ago

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Verified Customer

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Letitia

They hold true to what the say. I have recommended choice to everyone. They have been very effective. Every service is quick.

6 years ago

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S Omaha, NE

Sometimes getting someone to take care of is longer than it should be. Last time the tech was wonderful but I waited several days. When you call into the office sometimes they are not the most knowledgeable.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 1st, 2019

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Janice Memphis, TN

I've had a couple of bad experience in the past and the only reason I kept choice home warranty is because of the idea that it is reasonable but a couple of years ago they didn't pay for the whole hot water tank and in the future I am going to go with something else. They don't fulfill my needs and I have to call back to make sure people are coming and still they don't come sometimes. The real warranty doesn't cover a lot and I feel like I am being cheated out of money paying for something I don't get.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 1st, 2019

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Verified Customer

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Celeste Dayton, OH

The service is great. I called to get my thing repaired and they sent someone out almost right away and took care of the problem.

6 years ago

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Roegan Nashville, TN

I just used it on my garage door. I didn't install any equipment. It was good. Choice Home Warranty has gotten better service people in the last year, the company is starting to improve.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 31st, 2019

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Verified Customer

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Jimmy Houston, TX

The customer service answers quickly. They came out and did the job and left. They did good. they are just a good company, very reliable.

6 years ago

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Christine Killeen, TX

They were fast and efficient. My dishwasher went out and it got repaired about a week later because they had to order parts but it was fine.

6 years ago

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Verified Customer

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Anonymous Las Vegas, NV

Always very helpful when I call them. I just used my warranty and everything was taken care of. I have been very satisfied with their help.

6 years ago

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Verified Customer

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Pamelyn Phoenix, AZ

They are very efficient. Last week my air conditioner went out and I got a phone call within an hour that someone would be here to fix it.

6 years ago

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Verified Customer

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Henry Las Vegas, NV

I put in my claim online and they answered me right away and sent someone out. I've had them over a year and have had no problems.

6 years ago

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Verified Customer

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Jan Claffey Canal Winchester, OH

I needed my AC checked. I called Choice Home Warranty Company and they scheduled a repairman, within 2 days my unit was up and running.

6 years ago

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Victor Kleyweg

Sent unqualified tech to fix our A/C . He had no clue what was wrong, he was extremely rude. When we called CHW they were uncooperative and wanted to send the same tech back 5 days later .. we have a baby in our home in Florida the average temp 96-105 degrees. We had to call another A/C to fix our A/C . The fan motor would cut out after being on for 15 minutes... we we had to pay to repair. Now we are trying to claim from HCW and it's a nightmare.. we are being shoved from pillar to post... I am not happy at all..

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 16th, 2019

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Verified Customer

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Tammy Means

On this particular claim for my refrigerator I read it a one because the guy that came out told me that it was a temporary fix and I was expecting to hear something from you guys to replace my refrigerator since it was a temporary fix and something else might happen to it I didn''t hear anything so I called and the lady was checking on it for me one of the representatives and she hung up on me

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 12th, 2019

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Verified Customer

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Kalita Nelson

Filed a claim took multiple calls and finally getting a buy out on my frig that the replacement motor is on back order. Manufactures fault. But it took me calling to complain and complain and still gangly recieved the check. Still waiting

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 12th, 2019

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Verified Customer

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Albert Williams

Everything has been really great except one bad experience with the pipes. It took too long and I had three plumbers come before they said they didn’t replace it.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Thank you for your feedback.

Sep. 12th, 2019

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Verified Customer

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Darren Barriault

We called in the issue over the weekend and by the first part of the week a tech had been out to diagnose and fix the issue.

6 years ago

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Lynda Jackson

I''ve been with them for a few years and have had to have several claims. Everyone is polite, professional and and very compassionate to my needs.

6 years ago

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Shirley Andrews

I have used CHW twice and was satisfied with there service, they were prompt and on time, service techs were very polite and knowledgeable.

6 years ago

Choice Home Warranty Reviews