Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Karen Baltimore, MD

It's hard to get access to customer support but once you reach them it's good. It's the access that is a little delayed and a little complicated. The quality of some of the technicians are not good. They're not reliable.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 3rd, 2020

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Brian Commerce City, CO

They told me I would have a copay but they quoted me at a lower price over the phone than what I actually got. I've used it twice and the repairs were made in a timely manner.

5 years ago

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Janet Clearwater, FL

They took care of me immediately. My refridgerator was making a loud noise when I used the water. They came out and fixed it right away.

5 years ago

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Arlene Las Vegas, NV

I'm very happy with my choice home warranty co. They have sent out good companies to repair my problems. I will continue using choice as long as I'm in my home.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 26th, 2020

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Connie

Quick response, the service guy has contacted me in the same day that I filed the complaint. He is friendly and fixed the issue.

6 years ago

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Jim

I did not have a problem with Choice. The company they choose to fix my a/c came out quickly and fixed it but would not give me a receipt..

6 years ago

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P Coleman

On a couple of occasions, I didn’t use the right magic words and my client was initially denied. People should not be expected to diagnose problems with their appliances.

6 years ago

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Sheri Watson

I always have to fight for them to fix and pay for a repair. Last issue was leaky pipes serviceman came about 8 days after filing the claim when he showed up the bill was going to be $500 they agreed to pay $51.00 out of the $500 plus I had to pay the cop pay of $45.00 not happy

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Lydia

The last time when I called, they provided the needed work and were very respectful. He came on time. They are very professional.

6 years ago

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Ashraf

It's so quick and good service.They came the same day and I was so appreciative of that. Best service for the best price and the best deductible.

6 years ago

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Jonathan And Gina

They've been great. We ran into a situation with the first warranty call but they worked with me on that and that was very refreshing.

6 years ago

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Miguel

They take action right away. The people you guys have been sending know what they're doing. They find the issue and fix the issue on the spot.

6 years ago

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Christie

The pricing is good and the couple of times I've used it they did outstanding work. As soon as you call they get somebody out, even weekends.

6 years ago

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Larry

The last time I had to use it was for a problem with the hot water heater and they covered the expense and replaced the water heater. They did a very good job.

6 years ago

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Jack

They respond very quickly for a service call. They are always courteous, friendly, and send a technician out immediately.

6 years ago

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Cele And Marilyn

For my air conditioning, they came out and check it all out and got it going. They've laways come through every time I've called, and quickly.

6 years ago

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Patricia

They're real fast. They're good with follow-up and easy to use online. I used it to replace a water heater that had failed. Quick service.

6 years ago

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Ashwin

They answer right away. We had a plumbing problem and it was solved very quickly. It was very convenient and easy to follow the whole process.

6 years ago

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Beverly

The washing machine was not functioning correctly so I called to have a serviceman come out. I really like the repairman they sent out. He was excellent.

6 years ago

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Verified Customer

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Karen

They are prompt, they return your request quickly and the vendors that they are using are awesome. Their service is acceptable.

6 years ago

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Nancy

They answer promptly. I did have to wait a little bit on the air conditioner getting fixed but it was over the holidays.

6 years ago

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Patsy

I called them and told them the problem I was having and they sent someone out that next morning. It just looks like a good policy.

6 years ago

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Robert

All I did was go online and they got back with me and made an appointment. Text me and made an appointment and they came out the next day.

6 years ago

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Dianna

I've used my warranty three times and they have been no help whatsoever each time I've used it. I have offered to cancel my service and get my money back for the remaining balance and I was disconnected. Not pleased with Choice Home Warranty at all.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 19th, 2020

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Verified Customer

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Richelle Tracy

It is the cheapest and they take good care of me. Great customer service. My washer broke and he was able come out within a day.

6 years ago Edited January 10, 2024

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Sherwen D Moore South Holland, IL

Just continued great service. When I called because I had a problem with the initial claim, they came right out and took care of it.

6 years ago

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Gigi Derolf Ocala, FL

I have used it Few times and they get the job done fast and it works out good and I moved and I was able to transfer it to my new reidents

6 years ago

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Ana fortune Islip, NY

The service was quick and efficient. Customer service was great and the company they sent to my house was professional.

6 years ago

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Rick Nunez Gresham, OR

Great no hassle fast service. I call in the morning and the tech was out in the afternoon. The problem was fixed the same day. Thank

6 years ago

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Deven shah Merritt Island, FL

Last month I call them to service my refrigerator. Technician came to repair & he said “ it is too old & can’t fix it “ so call my Handiman he fix it charge me $ 175.00. Choice charge me $ 65. .00 for no reason.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Kindly resubmit your review.

May. 5th, 2020

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Verified Customer

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Gayle Wilson Silverton, OR

I had a hard time getting a work order copy. They said the other guy would give it to me, the other guy said the would. It was a bit of a hassle. I eventually got it.

6 years ago

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Lisa

They listened to what my complaint was and then helped with the issue. We just had a technician come to our home and he was knowledgeable and timely

6 years ago

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Joanna

When my water heater broke, I was able to report my claim very easily. It needed to be replaced within a day and it was completely covered.

6 years ago

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Sean

I needed a home warranty. Recently, I called them about my tank and tey called the plumber. He was here the next day to fix it.

6 years ago

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Gerald

Choice Home Warranty is a good price and has a good selection of service. Our dryer needed to be repaired and the service performed was excellent.

6 years ago

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Scott Smith River Falls, WI

they have been pretty good so far. I had a dryer break down and they were able to get someone in and fix it in less than a week. i like that.

6 years ago

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Joseph DelPonte Johnston, RI

Their provisions for emergency service calls are unrealistically stringent, like getting service for the heater on a winter night/weekend. Ok for non emergencies, like the washer or drier.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 28th, 2020

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Roxy Roberts Warrenville, IL

I have had to use my warranty twice in the same year. I love their quick response and polite contractors. No fuss or problems.

6 years ago

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Debra Singletary Hill Fayetteville, NC

This is the second time I’ve been denied on a large claim and had to hire my own repairman. The company I hired diagnosed the problem much differently than the repairman Home Choice sent out. Home Choice repairman said the whole AC unit had to be replaced. My repairman said it was the motor and was able to replace it on the existing unit. The motor replacement should have been covered but I was denied repair by Home Choice.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 28th, 2020

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Peter And Nancy

We had very good response to the calls that we've made. The people they sent me knew what they were doing, they were very effective.

6 years ago

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John

I get a response right away. We couldn't get the water shut off in the bathtub and the guy came rough out the next day and they got a fix right away.

6 years ago

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Alice

They put in an extra effort to get out to my house sooner because I had a back up of raw sewage and they were on time and took care of the problem.

6 years ago

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Yesenia

They do prompt fix. Not happy a little bit with the limits they have on there which I don't think it's fair but they do get my problems.

6 years ago

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Tara Portland, OR

It's available twenty-four hours with any situation that comes up so you can pretty much call anytime and help set up whatever appointment you need.

6 years ago

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William Chicago, IL

I used it recently because something in my kitchen drain wouldn't go down. A real good guy came from choice, real good plumber.

6 years ago

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Marty Miller

As a former AHS customer. Choice is a better bargain easier to deal with and local companies to address my fix it needs.

6 years ago

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Julia Ball

Great service along with customer service. Ever time I've called in for a problem they have gone above and beyond to make sure I was taken care of.

6 years ago

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Bob Wilson Sr

Because of last service. Replaced a $200 ceiling fan with a $19.00 ceiling fan is very poor service. The $60 I paid was wasted because now I gotta buy a new fan and pay to have it installed. Very unhappy .

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 21st, 2020

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Bill Gorman

I needed a repair on my oven and it was found to have a short in the Mother board. It was approved and repaired in a timely manner

6 years ago

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Lucretia Dallas, TX

Every time I call they come out ot tell me if it's possible for next day. They're right out. They send the right people to do the job.

6 years ago

Choice Home Warranty Reviews