Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Cecil Matthews Pottsboro, TX

They did not cover our heating/air conditioning system as stated. Did not listen to the service technician that actually evaluated and replaced our systems. Hard to get local technicians to take CHW claims. Technicians state that they do not cover their claims as well as the other providers. The last technicians came from over 60 miles away, and they took over four trips because of poor communication and part supplies.

8 years ago

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Harry Call Sarasota, FL

My experience has been terrible, terrible. They didn't fix anything, they don't fix the faucets, or the leaks, they don't fix anything as far as I can say. In fact, the leaks were caused by pop-ups and they just said they didn't handle pop-ups. They don't do air-conditioner, they don't do stalls, they don't fix anything. I had to get somebody else to fix it.

8 years ago

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Monica Mcdaid Austin, TX

My oven's fuse went off and I had to get it replaced. They were very efficient and were able to resolve the problem quickly. The service man was very knowledgeable.

8 years ago

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Susan Pearson Riverside, AL

It wasn't very good. Around May or June I needed a motor for my pool and they were trying to say that my pool person was not telling the truth. It took months to do that. I missed the whole summer not having a pool because they wouldn't agree. I still haven't received my money with them. I don't think they treated me fairly because it could have been done in weeks but it took me 3 months.

8 years ago

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Sandra Jones Orange Park, FL

I've had to use the warranty several times, one was the dryer and the other one was the air conditioner. They couldn't find anybody to work on my appliances so I had to get my own person. They ended up reimbursing me for that but you know it was a lot of trouble They're kinda useless.

8 years ago

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Anonymous Spring Valley, NY

I can tell you most of the time, the service men that they sent were not very knowledgeable or capable. Sometimes they just did not rebate me the way they were supposed to according to the papers. I do not like their service men and I will not renew my contract with them.

8 years ago

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Steve Fleischli Labadie, MO

I haven't had too many issues that I needed to call them for. Customer service has been very helpful. It's a very very good service.

8 years ago

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Anonymous Tarrytown, NY

I chose them because they had a fair pricing, however I think the service is very poor. They always find a reason not to cover a claim. I've had that happen 3 times and each time it always takes the service provider a very long time to one, figure out what is actually wrong, and two, follow up. They always end up finding a reason not to cover my things, so they just give me a small check and I have to replace whole appliances.

8 years ago

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M.K. or Anonymous New Orleans, LA

They are the worst company I ever had to deal with. They have trouble finding repair people for my area, so the people that they send are very low caliber and don't know anything. If you have anything that's high end like subzero or bosch, they don't have people that can fix them. I'd say don't get them, don't sign up with them. Their repair people are very incompetent.

8 years ago

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Michael Sandlin Queen Creek, AZ

It's excellent. I got a quick response, the plumber out to my house and within 5 hours I had the problem fixed It was all well done and done in just a few hours.

8 years ago

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Cynthia Kern Homestead, PA

On one occasion one of the toilets broke and I called them to fix it. They just sent a plumbing company to repair it. I was a little disappointed because they don't cover as many things as they imply they do.

8 years ago

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Vagish Sinha Frisco, TX

Whenever I called for any service, they would come up and find an excuse or something to say that the issue was not covered. They would not replace or fix anything. They never explained that thoroughly when I first bought the service. I guess in general they are ok, but there are so many issues that Choice Home Warranty won't cover. I was really close to canceling my service this month, but when I tried to cancel they said they'd just give me 6 or 7 hundred after I had paid $2,400 for 5 years of service.

8 years ago

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Staebler Tawas City, MI

Finding Service repairs at 3392 has been all on me to take care of. You have not been able to secure repair. I have had to find and pay a service repair person and then be reimbursed.

8 years ago

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Plumbing Las Vegas, NV

Warranty work was executed well from the beginning of first call and the representing plumbing company was equally good and reliable.

8 years ago

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Veda Houston, TX

They were prompt but ehen I needed my refrigerator repaired they were not willing to repair it. Stating that an additional part would have to be replaced which they denied. I thought it was repair or replace. These warranty companies will not repair appliances if it costs them too muchts

8 years ago

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Debra Jackson, TN

I've only had one experience with them. My garage door wasn't working properly, and they took a long time to get the issue solved. There a was a discrepancy on how much they would pay for the part that was needed, and after some hours, they paid a little more than what they initially said. It wasn't a good experience.

8 years ago

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Nicholas Memphis, TN

I filed a claim because my dryer didn't have the timing right or something, so they came and fixed it, and it was good. They do pretty accurate stuff, which is a good thing. I have no complaints with Choice Home Warranty.

8 years ago

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Anonymous Carrollton, TX

They were very nice when I was signing up with them, but they weren't the same after I did so. They also try very hard not to pay for anything. Our water heater broke, and the warranty said they covered it, but when they came over, they didn't cover the water heater tank. It's been a negative experience because I thought they had the best coverage, and they had the best reviews online.

8 years ago

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Cassandra North Port, FL

My needs have been responded in a timely manner. They even replaced a ceiling fan recently because they couldn't get it fixed, so it's been a good service.

8 years ago

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Smita Gainesville, FL

It's been such a negative experience! I called them to fix my microwave and they wouldn't even answer the phone. I was on hold for an hour when they answered, and the technician they sent over wasn't good either. He said there was no problem with the microwave, so Choice Home Warranty closed the case. I had to pay another technician to come over and fix the problem. Now I'm stuck with them for the next 5 years.

8 years ago

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Shawndra Boca Raton, FL

Their customer support is very professional, and they offer a good price. The only thing I didn't like was the time it takes for the contractor to call you.

8 years ago

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Kari Olathe, KS

They found every reason to decline my claim, saying that it was not meeting a standard they required, when my previous warranties had no problems accepting my claim. There's some kind of loophole in their policy that was not explained to me when I signed up, and they declined everything. On top of that, they still collected my money for the service call. Also, they kept sending the same contractor over and over, even after I had specifically told them not to send the same contractor. It's such a terrible customer service.

8 years ago

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Anonymous Navarre, FL

They should really be specific on what they cover and don't cover. We had a water heater problem that wouldn't heat up and they wouldn't cover the repair that so we ended up buying our own water heater. We ended paying $600 because they didn't cover the repair. I went with them because they had a decent price for a 5 year contract, but now that this happened everything has been a really negative experience.

8 years ago

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Morgan Woodstock, GA

I don't recommend Choice Home Warranty to anyone. I am waiting until my membership is over so I can get rid of them. They sent somebody over to fix my A/C, and that technician told me they had to replace it. For that, they gave me a deal for $1,500. I called another company, and although I paid $150, they fixed it and my A/C worked the entire summer. This is just a scam! I thought the price was reasonable and that they were reasonable, but their service is just basic. They want to charge you an arm and a leg as well!

8 years ago

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Mary New Castle, DE

Cancelling their service was not a good experience. My air conditioner was not working well, and the technician finally found the problem. A few wires were touching something else, and nobody ever fixed it. They didn't want to cover it. If I was going to pay for it, I might as well cancel their service as well, and they offered me $400 to stay with them. I decided to cancel instead. At least I American Home would've covered the part, or given me a new A/C. Now I know why they're cheap.

8 years ago

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Mohamed Kansas City, MO

I used the warranty once to fix my oven, and they sent somebody over right away, however, I was disappointed the next two occasion I used them. My power went out on both occasions, and they said they couldn't do it because they don't do any underground work. They just didn't work out for me, so I'm not sure if I'll be going back to them.

8 years ago

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Lori Amite City, LA

When my stove went out, they came over quickly and repaired it in a timely manner. Everything has just been a great experience.

8 years ago

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Charlotte Kearney Slidell, LA

Never had one problem with them, fast service and when they couldn't fix my dishwasher they helped me pay for a new one. I'm here to stay

8 years ago

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Kendra Mcmullen St. Louis, MO'

There was a little hiccup where i paid for service because know one was available and i was not given half of the money that i paid to have the refrigerator fixed.

8 years ago

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June Lauer Ortonville, MI

CHW has come thru with all my claims. My only complaint is that I get differentl instructions or evaluations from different agents that answer my calls.

8 years ago

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Vicci McCreary Southaven, MS'

Takes too long to approve repairs. My A/C has gone out a couple times with a bad capacitor. Took 4 days in sweltering heat before this very simple repair was made.

8 years ago

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Eli&Lilyan Tapiero Hollywood, FL

They offer you many things, however when out comes down to it if you don't remember what they offered you, you will get nothing. They are just another insurance company trying to make a buck and they don't make an effort until you threaten to leave them.

8 years ago

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Anonymous Cranberry Twp, PA

They're a great company to work with! We get someone to come and help us when we file a claim. Plus, it gets taken care of properly. On top of that, their price is good.

8 years ago

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Janice Willis Haughton, LA

The only time I've had to call was when my dish washer wasn't working. I don't have any complaints about that; it was repaired in a timely manner.

8 years ago

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Silva Kandiah Orlando, FL

When I called, they responded promptly and sent the technician to get it fixed. Their consultants have been very good and thorough. We were happy with the experience.

8 years ago

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Anonymous Bethesda, MD

So far, everything has been good. I needed to fix my dishwasher, but they replaced it and gave me a fair fine. Plus, their customer service has been excellent!

8 years ago

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S.K. Concord, NC

I decided to go with Choice Home Warranty because I heard they were good, and overall, their representatives have been pretty good.

8 years ago

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Jackie Hopson Temple, TX

They weren't that good at first, but it was cheaper than American Home shield. They finally called the right contractor, but at first it was kinda shabby service. The last time I called them it got better, but at first it took them quite a while to work out the problem when they came out.

8 years ago

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Subramaniam Suthan The Colony, TX

Choice Home Warranty is full of surprises, I thought it would be a good company. My electric-fan went out, and I call them and they said it wasn't covered. Then my faucet went out, and I called them and they said it's not covered. Finally, our A/C unit went out, so I call them and they said it's not covered, so what's the point? Every time I call, there's always something wrong on my end. They say it's not covered due to many factors. I wouldn't recommend it to anybody. I already cancelled it.

8 years ago

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Gregory Whitfield High Point, NC

They sent somebody over to fix my leaky toiler, but instead of fixing it, the technician wanted to sell me a brand new toilet. He only took a look at it once, and told me I needed a new one. I just got somebody else to come over, and they fixed it. They just haven't been very good.

8 years ago

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Anthony Maola Monroeville, PA

I had a plumbing problem, and they told me they didn't cover the inserts of the faucets. I have a refrigerator problem, they said they didn't cover refrigerators. I had a hot water tank problem, they told me they didn't cover hot water tanks. It cost me an extra thousand dollars for that last one! On top of that, trying to get on the phone with one of their representatives was horrendous. It was just absolutely terrible.

8 years ago

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Eduardo Luevano El Paso, TX

Every time I call them they take care of the problem, so their customer service is good. I got the service that I needed, and it was fast.

8 years ago

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Ronald Miller Platte City, MO

My experience with them has been quite satisfactory actually, I've only used it one time, and their customer support was pretty good.

8 years ago

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Felecia

I'm still waiting for complete service to my HVAC

2 months ago

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Joe

Better rate and less service fee- than American Home Shield

2 months ago

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Alan

Less expensive than Total and a suggestion from a friend

2 months ago

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Martha

Because of the rating that was posted vs other providers.

2 months ago

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Alan

Advertising but not impressed any longer

2 months ago

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Sylvia

Customer service was not friendly,nor claims

2 months ago

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Michael

Wish the replacement process for stove would be sooner than 30 days

2 months ago

Choice Home Warranty Reviews