Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Honolulu Allen Honolulu, HI

prompt responses and scheduling is well done. Contractors are confident and service is as expected.

2 years ago

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Beulah Walker Lorton, VA

Choice sent someone out to fix a problem with my refrigerator and it was repaired within 20 minutes.

2 years ago

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Hodges Chesapeake, VA

Easy to contact,quick response of repair company.They called with a open a day sooner.That was very convenient for me.

2 years ago

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Richard Albair Chesterfield, MO

They have been very responsive to several issues that have arisen and have promptly fixed or replaced the items.

2 years ago

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jack jurjevich Summit, AZ

All was good. Only thing was when asking for update on return with parts no response in two emails and two phone calls. The repairman was super.

2 years ago

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Karen Vargas Hampton, VA

They are good in finding appointments and responding, wish it was a tad faster on the response but other than that they are good.

2 years ago

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Barbara Garcia Saint David, AZ

10 days befor technician came out. Ordered part and delivered to my house. My husband installed part because it would be another week before tech would be back.

2 years ago

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Ellen Troy Norwalk, CT

I've had two service calls. The first was a disaster with months of waiting for a solution. The second was a very quick resolution so I'm 50/50 on their service so far

2 years ago

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Sharon Lightfoot Temple, TX

Hit or miss on quality technicians &rate per month has gone up quite a bit with technician rate going up as well. This has happened before Covid and world inflation

2 years ago

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Sheila Lithonia, GA

I didn't have any problems. I needed a repair for my air conditioning last week. They came out and fixed it and that was done.

2 years ago

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Lillian Alvarado Smyrna, TN

I rated a 5 because I'm satisfied with the service and the claims I had to submit, were all handled to my satisfaction.

2 years ago

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Richard Olvera San Antonio, TX

Got on the ball right away got me help. They showed that they care about my problem and wanted to help fix it.

2 years ago

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Marie Falkenstein Las Vegas, NV

They have been very good in contacting me back after I put in a claim. No waiting a week before getting service.

2 years ago

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Donna S Curley Hampton, VA

I've had one service call and the technician was knowledgeable, courteous, informative and skilled in his craft.

2 years ago

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Carol Townsend Vineland, NJ

They sent a man the next day after my call and he was professional and got the air conditioner working again

2 years ago

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Margaret Renfroe Mobile, AL

I have been very satisfied with this service and the people you've sent to help me. I have recommended it to my neighbor.

2 years ago

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Jose Torres Casselberry, FL

They are responsive & very good customer service. I don't necessarily see this with some of the affiliates who provide the service.

2 years ago

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Jeff Cushler Austin, TX

Definitely better than AHS. Still a hit or miss on contractors that do the work but a much better percentage lately of a hit than a miss.

2 years ago

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Stephannie Zander Oshkosh, WI

When I needed something repaired, it got repaired. My only complaint is that in every case it was almost 2 months that I was without the appliance

2 years ago

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Robert Olaniyan Aubrey, TX

Choice Homes reps are there 24/7 to assist me when my air conditioner broke down. They make sure that a technician pick up my claim within 6 hours.

2 years ago

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JACK BALES Winston Salem, NC

1. CLAIM PROCESS WAY TOO SLOW 2. THEY FALSE ADVERTISE. ONE THINKS THEY WILL PAY 80 OR 90 % OF A MAJOR APPLIANCE (LIKE AN AIR CONDITIONING SYSTEM). NOT TRUE. I WILL WIND UP PAYING FOR ABOUT HALF.

2 years ago

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Erica Perez Fort Worth, TX

They are friendly and helpful. They covered all things I brought up. I had to pay some as well but not much.

2 years ago

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Calvin Clark Columbus, GA

Very professional, very knowledgeable, helpful with what to do and make things better and more efficient

2 years ago

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John Murray Charleston, SC

Immediate claim response and prompt technician dispatch - technicians are knowledgable, capable and friendly

2 years ago

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Tiffany Felder Conyers, GA

Choice warranty is easy for the consumer, by providing easy online claim submission and prompt repairs

2 years ago

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Lekenya Robinson Jacksonville, AR

My issue was addressed promptly and repaired in a timely manner. The technician was an awesome and knowledgeable guy.

2 years ago

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Scott H Staus Lillington, NC

Service has-been quick and painless. We normally have a tech at the house within 48 hrs of filing a claims.

2 years ago

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Rashida Foluke Chicago, IL

Pacey Electrical responded quickly. David was prompt, knowledgeable and explained his diagnosis of the problem

2 years ago

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Tracie Berry Cleburne, TX

It was easy to report a claim and Choice was very responsive with every aspect of fulfilling my claim

2 years ago

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DONNA EMERY Port Charlotte, FL

because my experiences using them have been all over the place. from good to bad. my experiences with them have not been consistent. very frustrating

2 years ago

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Don Campbell College Station, TX

Won't let you have 2 separate pluming issues at the same time. Not happy with providers they use. Won't fix a dishwasher with an intermittent problem.. want the tec to be there but there problem doesn't happen all the time.. Thinking about dropping this company

2 years ago

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Kay McDonald Fayetteville, GA

Service wasn't completed on my dryer because the service tech said that the warranty wouldn't cover my dryer issue because of its age!! I thought the warranty covered any issue it had no matter it's age!!

2 years ago

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Shaketa Dudley Saint Louis, MO

The Techinician that came out DIDNT fix the job. And it's been a week since he's been out. I've called them and Chw and no one else has come out when it's extremely hot outside

2 years ago

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John Kay Mc Leansville, NC

They do not have any AC contractors in Greensboro North Carolina that wants to do there work , if you do not have companies that will fix your customers problems, then this warranty company should fix there problem. Can't serve the needs of there customers

2 years ago

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ELVIS RUBIO Cibolo, TX

They were quick to dismiss my rebuttal for a claim denial. Used photos as a deciding factor on making a premature determination without physical evidence. I now question the integrity of the decision makers when filing a claim.

2 years ago

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Thomas Padley North Fort Myers, FL

First, where are my "free" payments for up with Choice And for referring a friend? Over a month and still have to tape my refrigerator door and freezer door shut. Poor communication and no shows.I'm seriously thinking of going to a new company even with loss of what I already have paid.

2 years ago

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Verified Customer

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Sabe Campos Dallas, TX

Over the past few years I've been with Choice Home Warranty, they've fix my problems with out hesitation

2 years ago

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Harold Whalen Jensen Beach, FL

Initial claim after 3 years: A/C repair service scheduled within 8 hours, repair effected within 24hrs.

2 years ago

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Milton Stroudsburg, PA

The technician arrived and took charge of the situation, but diagnosing the situation and fixing my stove quickly

2 years ago

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Herman Wilson Port Saint Lucie, FL

Easy to contact when filing a Claim, knowledgeable customer service... experienced professional service providers

2 years ago

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Brenda laney Greenville, OH

Very pleased with their work but wish rates were cheaper. May have to drop them since inflation has risen.

2 years ago

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Antonio Clawson, MI

Fast and reliable. Everything went smooth with the online portal. The chosen technicians are experts and really nice.

2 years ago

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Rosalind Renee DeLancy-Mosley Upper Marlboro, MD

They seem to always come through in contacting the correct services to handle my situations so far without fail.

2 years ago

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Marion Hanson Hurricane, UT

Generally easy to deal with online; but there are times it would be nice to speak with an actual person while filing a claim.

2 years ago

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Ronald Vohs Peoria, IL

Sometimes when they have hard time finding a contractor they keep you informed on progress and give you reimbursement options

2 years ago

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Terry L. Reis Pine Mountain, GA

I've had challenges with their contractors being located over 100 miles from my residence, and some of them are not respnsive

2 years ago

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Kelly Sultzer Las Vegas, NV

Sometimes, everything is excellent. I very much dislike that appointments are set for me without any care as to when I am available.

2 years ago

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Morgan Gallardo

I have had several warranty service requests that have been delayed time and time again due to choice not getting a service provider to come out. Two times, the service requests have been dropped without being repaired. I took care of one on my own and the other is still in disrepair and has not been resolved since June.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Verified Customer

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Karen Hamby Yuma, AZ

Not happy that they don't cover for yearly service maintenance on air conditioning units this would be helpful to prevent air conditioning breakage in the future

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

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Verified Customer

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Alan Mickle Myrtle Beach, SC

On my first claim after a year of having this plan, after 2 weeks of being without a stove/oven, I kept being told each day that the part would be coming in then we ran out of time before a house full of guest were coming. I demanded a replacement to which I was approved for approx. $220 reimbursement and I still have not received the check.

2 years ago

Choice Home Warranty Reviews