Choice Home Warranty: Read 46,194 User Reviews From Real Homeowners

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Jacki Grandey Rocky River, OH

I had a tumultuous experience with my last claim where I spent hours (and so did my tech) trying to get this resolved. I would have given a 1 star rating, but because it was finally resolved and I was reimbursed the majority of the cost, I’ll give them 3 stars. Major takeaways from my experience- they reserve the right to close out your ticket with the tech you’re working with and get a second opinion from a new company. This was very frustrating as we were already without a hot water tank for days (working with a great company that was trying to help us) when they tried to reassign the job to a new company- starting the process over when we were desperate for hot water. It was finally resolved and we were able to keep the company that was already scheduled to replace it that day. I’m going to keep my warranty for the rest of the year, but one more issue and we’re out.

2 years ago

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اكراد اكراد

Best people ever!!! I had a problem with my heating system, i called them on Saturday, Sunday at noon my heat was working !! I have a little girl and we couldn’t stand the cold 🥶 they send me good professional people!!! Thank you so much never disappointed

2 years ago

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Michele Solowsky Fort Lauderdale, FL

Michele S was such a pleasure to work with. She provided us with answers to all our questions. We appreciated all the offers she went over with us as well. She is an asset to your company and my husband and I truly appreciated our time with her while she was assisting us.

2 years ago

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Shirley Cassville, NJ

Making a service call for repairs was simple. I had a plumbing problem with my toilet, within 24 hours it was repaired. The plumber was professional and friendly. He left my home with all repairs done and cleaned up! I highly recommend Choice Home warranty!

2 years ago

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Susan Kenney Sarasota, FL

All of the five gas burners on our Wolf cooktop stopped working . CHW had a tech from Netgroup out the next day. Playmond was very knowledgeable and a nice guy. He ordered a part and was back the next week to install it. Very happy.

2 years ago

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Wanda K Hunter Savannah, GA

They explained everything that I inquired about, and recognized the fact that I am a senior and on a fixed income. I the rates did not make me feel like I was being taken advantage of. I feel a little secure, but just know I have my eyes open and I am a senior but I am sharp.

2 years ago

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Elizabeth Maldonado Honolulu, HI

I had a problem with my icemaker that was fixed, 3 days later the water dispenser stopped. I had to pay another service fee to have it fixed! Looks like there is no warranty on the work for the same ice maker, even tho there was not problem before the fix. My repair for my leaking faucet (almost a month) not yet scheduled. My toilet also is scheduled and not scheduled. Plumber said, waiting for parts. Why not use the hardware stores we have here on the island! We have done repairs before with not problem getting parts!!! My water is still leaking and I'm sure my water bill will show it! I am disappointed with how long it takes to get a repair done in a timely manner . I would like a rep to get in touch with me about these matters, and whether Choice Home Warranty is really providing the service a customer wants and needs on a timely basis.

2 years ago

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Gordon Evans Charlotte, NC

So far, all of the previous technicians chosen provided quality and respectable service. All of the technicians provided a level of understanding what the issues were and explained the resolutions. Also, added future tips to prevent future failures. Great job!

2 years ago

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Carol Lasky Port Orange, FL

We have had Choice Warranty since 2016. Every time we have placed a claim, we have been totally satisfied with the companies they choose to serve us. At times when they couldn't repair, they replaced the appliance. We have recommended Choice Warranty to many people..

2 years ago

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CP Malone Woodbridge, VA

So far so good. The rates are amazing and, I am hoping that what I have researched and heard from others is in fact what I will get from this company. I am too new and thankfully I am not in need of any services yet with them. So how they handle claims is still yet to be determined but, I like what I have experienced thus far.

2 years ago

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Michelle Phoenix, AZ

I like the payment options. I like how they allow me to pay 3 years in full to decrease my service fee. I like how I can file a claim online and I get a fairly quick response. I do not like the hold times. I have had some claims denied which I think should've been paid but most of my claims are paid (fortunately because I know which items are covered and which are not).

2 years ago

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James Gavitt Dunmor, KY

So, although the stirrup is pretty good, when you’re working a claim, they make it a little tough to find somebody. Working the claim online seem to be pretty easy and got the approval as fast. The problem comes in to the fact that I’ve done my business got the claim approved and here it is a couple months later and I still haven’t been reimbursed. I had to use the find somebody yourself part because choice home warranty couldn’t find anyone to come out. Hopefully I’ll be reimbursed soon. If so, generally I’d recommend them but plan on having to manage it yourself and not someone from choice home warranty.

2 years ago

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bridgette toth Jasper, GA

My Sears technician was so friendly and courteous. Even after having to wait over a half hour for the approval, he was pleasantly patient and provided great feedback about how the issue could be fixed and avoided in the future. Very friendly and honest :)

2 years ago

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Mary Anderson Summerville, SC

Very Satisfied with them. Have had two claims, one for dryer and one for washer. Both taken care of within 7 days. Parts needed to be ordered and then repair man from L & K Appliance came and my washer and dryer were both back in action for the Christmas holiday. Was very happy.

2 years ago

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Charlene Collins

Josh is quite the salesman and he is very knowledgeable about Choice Home Warranty's coverages. Josh made a special effort to give me the most value possible, allowing me to lock in a great rate for the next 6 years. Just hoping that Choice Home Warranty is capable of fulfilling all of Josh's promises.

2 years ago

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Hana Honolulu, HI

Once a repair request is submitted, CHW announces it to in-network contractors online. If none of them signs up for the job within 24 hours, CHW allows me to choose an out of net-work service provider. I appreciate this policy because it means CHW cares about the job gets done in time. I wish CHW would consider letting the clients to rehire previous CHW in-network contractors upon receiving job request. If this can be done, CHW desrves 5 stars.

2 years ago

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Debbie Esker

The man who fixed my dishwasher was so polite and knowledgeable. I am grateful. I must say that this was the second attempt to get my dishwasher fixed. The first time the assignment was given to the wrong company. And this time the telephone number that was given to the technician was my realtor. A little Bizzarre.

2 years ago

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verin nesbitt-wescott Jonesboro, GA

The technician was courteous, knowledgeable and worked fast to complete the task with the refrigerator. The respond time with the reimbursement for the refrigerator acceptance email was fast, less than 24 hrs! Still on the lookout for the reimbursement email. Refrigerators are not cheap trying to get them while they’re still on sale . I hope! Other than that I would say services good! Thank you choice!

2 years ago

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Craig Guice Houston, TX

First I want to thank K6 Cooling for coming out and fixing my ac unit. He was very courteous, prompt, and very professional. He got the part that was needed the very next day. And when he got it he came right over the next day and took care of it. I would highly recommend Keegan and his company to my family and friends.

2 years ago

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John Kyees Columbus, OH

They did a nice job and came back even when I was wrong in assuming the furnace was still not working. The room in question was a gymnasium and it took a long time to warm up so we assumed that when they left and it wasn't warming reasonably quickly that it hadn't been fixed. However, over the course of two days it began to warm appropriately.

2 years ago

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Laveda Clarke Alice Springs, NT

Choice provides outstanding customer service and making a claim is extremely easy. I've been a member for several years now and never been disappointed. They companies they work with are very professional. I definitely recommend them for your home care.

2 years ago

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Dorothy Cooper Los Angeles, CA

No l haven had Choice Home Warranty, but the service I do have came with the house and I had to find my own person to do all the repairs and then pay it myself and then I’ll send them the list of everything and then wait for my money and that was really stressful for me because , I’m here in the town. It’s just so much easier with choice warranty. They have the people all I have to do is make money payments. I’ll pay it. Are you the pay one year and they and just called him and let them know his problem is they come out and fix it. It takes all the stress away.

2 years ago

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Donna Ballwin, MO

My daughter arranged this service for me and I didn't know what it covered. Over the year, I called on them twice and both times they helped me with repairs, The first time I didn't know they could have helped me and I needlessly spent way too much money to have my garage door opener replaced.

2 years ago

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Gary F

They are very easy to deal with. Very efficient and helpful when you contact them with a need for repair. Always assign a company and technician within 1 day. The companies they deal with have all been good and efficient in their fields. I have been with choice for over 6 years and am very satisfied.

2 years ago Edited January 10, 2024

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Clayton Abernathy Oklahoma City, OK

Since I can only evaluate my opinion based on the information on website and the enrollment of my warranty. The website was easy to navigate and there was good information. The monthly cost is better than the one I had previously. However, the price of a home visit is more. I was impressed by the extent of the coverage. Much more than the previous warranty. The enrollment was easy and the real evaluation will come with the first customer service call.

2 years ago

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Vincent Hill

The home warranty has paid for itself with the replacement of our garage disposal, and the repair of the ice maker on our refrigerator. Excellent service with very prompt response and follow-up. Extremely happy with our decision to purchase a home warranty through Choice Home Warranty. Peace of mind.

2 years ago Edited January 10, 2024

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Bob P Atlanta, GA

Technician arrived on day scheduled--although a few days after call for help that for a critical problem like heat or water and not a broken washing machine could have been an issue--found the problem with a diagnostic test, had the replacement part in his truck, and fixed the washer quickly.

2 years ago

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Jackie Meyers Garland, TX

Technician arrived right in time. Got to work immediately. Had the heater up and running in a reasonable amount of time. Let me know exactly what was wrong and that todays fix was temporary until he could get new coils to replace our bad ones.

2 years ago

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Debbie Sutz Calabasas, CA

Choice is unlike any other home warranty company I have ever dealt with and, as a real estate broker, I have dealt with many. They are FAST, professional and easy easy to work with. I am so deeply grateful to have my clients be HAPPY working with a warranty company like Choice!!!!!

2 years ago

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DameDollars St Louis, MO

I think is a great home warranty company to have. Each time an item broke in my house and I reached out to them, the were prompt about getting me a technician scheduled to come and diagnose the problem. They were quick to get it fixed and they even get back with you to make sure I was satisfied with the services I received.

2 years ago

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Dale Letson St Louis, MO

Choice H W Has always been helpful and understanding as to my problems and willing to help in any way they could. They have never told me NO !! They have always taken care of my problems as promptly as they could. I would recommend them to anyone

2 years ago

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L.C.G. Mauldin, SC

I like the peace of mind with having a home warranty. I've had CHW for many years and have used this warranty quite a bit. I've had a dishwasher, dryer, washing machine, stove and garage door motor replaced. The customer service is ALWAYS EXCELLENT!

2 years ago

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Constance Brown Kansas City, MO

The technician seemed thorough and very pleasant. I dislike the length of time it is taking to repair my machine. The parts when ordered I asked to send them to my work but he wouldn't do that. Instead they were delivered and put on my front door step in plain view of everyone. I was supposed to be mailed a water pump and a belt. All I got was the water pump. I have mobility issues and it is hard for me to lug my clothes to the laundry mat, so this has really put me out. Not happy with that.

2 years ago

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Myeisha Indianapolis, IN

After a bad experience with speaking to someone at Choice Home Warranty, I decided to call right back in hopes of getting someone else, which I did, Rob. Rob was amazing with answering my questions and working hard to find me the best rate. He was able to beat the quote I was given from Liberty Home Guard, and I am happy with my experience.

2 years ago

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Gary Cline and Sharon Hoyt North Las Vegas, NV

We have been with Choice Home Warranty for almost 3 years and are very please. We can either request service on line or my phone. Either method results in a prompt response with a technician scheduled to come and fix the problem. Whether garbage disposal, ice maker, microwave, air conditioning or plumbing, we have received excellent service.

3 years ago

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Laura Amsbury Monmouth, OR

Choice Warranty has, for the most part, received our claims and processed them within a couple days....having someone able to come out and fix/diagnose the problem is another thing. Often times, Choice Home Warranty does NOT know how far come of the repair companies/individuals are to our home; and therefore, they cannot fulfill the order within 48 hours. Sometimes it has been up to 2 weeks, which is not acceptable. Choice warranty has to do better by their customers with this issue.

3 years ago

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Penny Barnhart Jacksonville, FL

Very professional, answered all my questions and gave me a lot better deal for the same coverage and a lower Service call fee than the other warranty companies I have dealt with in the past. I would Highly recommend Choice Home Warranty

3 years ago

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Leslie Gordon McDonough, GA

Choice Home Warranty sends professional help right away. They have never let me down. They care about the needs of my home and resolve issues in a timely professional manner. Having them by my side when life happens is a must.

3 years ago

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Andre Blount Houston, TX

I had the pleasure to speak to Mr. Cortney J. He was very knowledgeable and able to help me identify my needs. A family member referred me and Mr. J's expertise and helpfulness did not disappoint. I am completely satisfied with the help I received today.

3 years ago

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David Visser NC

I like that we could pre-pay for our services, and the rates and service fees were fixed for the life of the agreement. For the most part, the technicians that supported our claims thus far were professional and knowledgeable.

3 years ago

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Tabitha Cannon Knoxville, TN

Rose Plumbing in Knoxville did an amazing job. It was something very simple on how to fix it, but he did not make me feel stupid about how it was fixed. He showed me a couple of things to do in the future if the garbage disposal messed up again. Who knew that they have reset buttons :)

3 years ago

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Omobolaji Adeyanju Katy, TX

Company's customer care is easily accessible, I am never kept on hold for long on any call. Process of filing claim is smooth and service is provided in a couple of days. I have never had to pay more the standard required fees. I would say it is worth my money and would recommend to other home owners as well.

3 years ago

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Cory Salt Lake City, UT

Seemed like Zach J came on a little strong but I’ve been looking for a home warranty for a while I’m getting to the point in my age I don’t want to be fixing waterlines or whatever he made me one fantastic deal that I don’t think I could’ve passed up so I went with it I hope this turns out to be the best bargain that I have purchased in a while I will do my best to send customers to Zack J I appreciate everything he done

3 years ago

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Sandra McCorkle Waxhaw, NC

I filed the claim on Friday night and Patrick M with McSwain Garage Doors out of, NC, called early Monday morning and was at my home before 10:00 am. He found the problem with my garage door failing to open in minutes. He was very professional, friendly and I would recommend him to anyone that has garage door problems.

3 years ago

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terry badgett St Louis, MO

Excellent customer service! I didn't realize if you have multiple issues with one system (plumbing) it should all be under one claim, I thought each claim was separate. I contacted customer service, she cancelled first claim and set up another to include all of my plumbing issues under one claim - one service call charge!

3 years ago Edited January 10, 2024

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Judy White Detroit, MI

After speaking to Latasha W today, I have decided to sign up for Choice Home Warranty. She was very transparent and answered all of my questions. She made me feel comfortable. I will be canceling my warranty with American Home Shield effective immediately! Thanks for a positive experience.

3 years ago

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Dan H League City, TX

Our older clothes washer began to not let in COLD water, for the rinse cycle. There's a part in there which allows the water flow, one path cold one for hot. This part is does it's work to allow the water to flow in. Our repair person diligently pursued the part, got it, and installed it quickly. Great!

3 years ago

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Jeff Swenson Maricopa, AZ

Our kitchen faucet started leaking and needed to be replaced. The technician was very nice and professional. Only thing I didn’t like was the replacement faucet was not the same type as the one being replaced (ours was a high arc the new one was not). The contract states replacement will be builder grade not a direct replacement for what you have so it is what it is.

3 years ago

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pat lawlor

This and the time before this turned out to be the best service I have received. The companies sent out to fix my appliances were well know and reputable companies. Their service men were friendly and we’re able to fix the problems with only one visit.

3 years ago

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Clarissa E Cannion Newport News, VA

The Technician arrived at the early part of the time range communicated when we requested service. Along with being personable and positive with a can-do attitude, he was extremely knowledgeable about HVAC systems and processes. The lack of heat in our home was resolved expeditiously.

3 years ago

Choice Home Warranty Reviews