Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Jimmy Hueber Lubbock, TX

At the time we thought they were the best available source but when we call in and describe the service that is needed it seems like eighty percent of the time there is an exclusion for whatever repair is needed. It seems to me that it is somewhat deceptive.

6 years ago

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Verified Customer

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Joan Morrisville, PA

They want to help you as quickly as possible and they want to make sure whatever it is gets fixed. They are very respectful towards people.

6 years ago

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Rachael Durham, NC

They are fast and efficient. I file a claim and they find someone to come and take care of the problem right away. The value is good.

6 years ago

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Jacqueline Sarasota, FL

They provide good customer service. I had plumbing problem and I called and somebody showed up within twenty four hours.

6 years ago

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Verified Customer

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Steven Westfield, IN

Even though the service provider was busy and took a long time coming,they did a good job and listened to me as I explained the problem.

6 years ago Edited January 10, 2024

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Verified Customer

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Renata St Louis, MO

I really appreciate when I call that I get service right away. It had been a very positive experience working with choice home warranty.

6 years ago

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Sara

Every time I call, they tell me to keep calling back. All they do is give you the run around. My stove needs to be replaced and they know it and there is talk about ending out a second technician took at it for the same issue. It's just awful.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration Sara. You can visit the account center at to file a claim.

Nov. 1st, 2019

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Verified Customer

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Jennifer

A friend told me about choice home warranty. They are wonderful. They were quick and honest and did a good job. They are easy to get a hold of too.

6 years ago

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Bruce

Thought it was all cut and dry with Choice Home Warranty but somebody dropped the ball, either the realtor or the title company, and they said the premium wasn't paid and my water heated was leaking so I had to call customer service and they gave me the run around and it took two hours before they got back to me and it was a bad experience.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 1st, 2019

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Verified Customer

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Letitia

They hold true to what the say. I have recommended choice to everyone. They have been very effective. Every service is quick.

6 years ago

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Verified Customer

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Scott

It was super easy and I appreciate that kind of stuff. They were so knowledgeable and friendly, it was great. It is a very good company.

6 years ago

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S Omaha, NE

Sometimes getting someone to take care of is longer than it should be. Last time the tech was wonderful but I waited several days. When you call into the office sometimes they are not the most knowledgeable.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 1st, 2019

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Verified Customer

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Janice Memphis, TN

I've had a couple of bad experience in the past and the only reason I kept choice home warranty is because of the idea that it is reasonable but a couple of years ago they didn't pay for the whole hot water tank and in the future I am going to go with something else. They don't fulfill my needs and I have to call back to make sure people are coming and still they don't come sometimes. The real warranty doesn't cover a lot and I feel like I am being cheated out of money paying for something I don't get.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 1st, 2019

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Verified Customer

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Celeste Dayton, OH

The service is great. I called to get my thing repaired and they sent someone out almost right away and took care of the problem.

6 years ago

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Roegan Nashville, TN

I just used it on my garage door. I didn't install any equipment. It was good. Choice Home Warranty has gotten better service people in the last year, the company is starting to improve.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 31st, 2019

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Verified Customer

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Jimmy Houston, TX

The customer service answers quickly. They came out and did the job and left. They did good. they are just a good company, very reliable.

6 years ago

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Christine Killeen, TX

They were fast and efficient. My dishwasher went out and it got repaired about a week later because they had to order parts but it was fine.

6 years ago

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Verified Customer

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Anonymous Las Vegas, NV

Always very helpful when I call them. I just used my warranty and everything was taken care of. I have been very satisfied with their help.

6 years ago

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Verified Customer

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Pamelyn Phoenix, AZ

They are very efficient. Last week my air conditioner went out and I got a phone call within an hour that someone would be here to fix it.

6 years ago

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Verified Customer

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Henry Las Vegas, NV

I put in my claim online and they answered me right away and sent someone out. I've had them over a year and have had no problems.

6 years ago

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Verified Customer

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Jan Claffey Canal Winchester, OH

I needed my AC checked. I called Choice Home Warranty Company and they scheduled a repairman, within 2 days my unit was up and running.

6 years ago

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Verified Customer

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Victor Kleyweg

Sent unqualified tech to fix our A/C . He had no clue what was wrong, he was extremely rude. When we called CHW they were uncooperative and wanted to send the same tech back 5 days later .. we have a baby in our home in Florida the average temp 96-105 degrees. We had to call another A/C to fix our A/C . The fan motor would cut out after being on for 15 minutes... we we had to pay to repair. Now we are trying to claim from HCW and it's a nightmare.. we are being shoved from pillar to post... I am not happy at all..

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 16th, 2019

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Verified Customer

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Tammy Means

On this particular claim for my refrigerator I read it a one because the guy that came out told me that it was a temporary fix and I was expecting to hear something from you guys to replace my refrigerator since it was a temporary fix and something else might happen to it I didn''t hear anything so I called and the lady was checking on it for me one of the representatives and she hung up on me

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 12th, 2019

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Verified Customer

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Kalita Nelson

Filed a claim took multiple calls and finally getting a buy out on my frig that the replacement motor is on back order. Manufactures fault. But it took me calling to complain and complain and still gangly recieved the check. Still waiting

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 12th, 2019

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Verified Customer

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Albert Williams

Everything has been really great except one bad experience with the pipes. It took too long and I had three plumbers come before they said they didn’t replace it.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Thank you for your feedback.

Sep. 12th, 2019

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Verified Customer

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Darren Barriault

We called in the issue over the weekend and by the first part of the week a tech had been out to diagnose and fix the issue.

6 years ago

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Verified Customer

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Lynda Jackson

I''ve been with them for a few years and have had to have several claims. Everyone is polite, professional and and very compassionate to my needs.

6 years ago

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Verified Customer

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Shirley Andrews

I have used CHW twice and was satisfied with there service, they were prompt and on time, service techs were very polite and knowledgeable.

6 years ago

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Verified Customer

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Leo Carter

I have had them for years and all that they say they repair they have. They send quality contractors who are professional and quick

6 years ago

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Verified Customer

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Shalonda Wylie, TX

I thought it was going to be a good company but they're terrible and I will sat everywhere that it is a scam and I will never use them again. I tried to use it for my air conditioning unit and I was told from the contractor that it was it was completely out and it was going to need a new coil and then they told me they don't cover wear and tear corrosions and they weren't going to fix it.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Sep. 10th, 2019

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Verified Customer

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William Port Charlotte, FL

I think it is good. I was looking for home warranty and they had the best price. The person that came out was great, no hassle.

6 years ago

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Cynthia Virginia Beach, VA

I just think they are a great company and I would recommend them to anyone. They send people out quickly and efficiently. They are very helpful.

6 years ago

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Verified Customer

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Essoyomewe

They have been very responsive and taken care of any issue. They respond within a couple hours of being notified of an issue.

6 years ago

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Verified Customer

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anonymous Clermont, FL

I called them when my refrigerator broke down and they came and fixed it. They are good and reliable. It's a good company.

6 years ago

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Verified Customer

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Gail Beaudry

They are informative and friendly. So far we have not needed to use our home warranty, but I do have complete trust in them.

6 years ago

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Verified Customer

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Karen

Lifesaver! I have used my warranty several times. With the exception if 1 time, it has been fast. I recommend this to everyone!

6 years ago

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Verified Customer

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John Alber

perception is that if something is broken in more ways than one that it would be replaced. Instead you order parts and repair? I've been waiting three weeks for my microwave to be repaired and have yet to hear when someone is coming to fix it. Oh the guy came to assess it quickly but that was three weeks ago, parts got here two weeks ago...still going without a working microwave. And your people are harrassing me (yes) to renew the contract...not likely. I'll spend the $500 and buy myself a new microwave instead thank you very much.

6 years ago

Reply from Choice Home Warranty

John,

Please contact us directly at 1.888.531.5403.

CHW

Sep. 5th, 2019

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Verified Customer

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Zina

Have this warranty for almost 6 years. Great response when service needed. Contractors they hire to do job are very professional.

6 years ago

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Verified Customer

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Kevin S Gray

Their response time is very fast. Unlike one of their competitors, the call wait time is the fastest I have ever experienced.

6 years ago

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Verified Customer

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Gwen

The service is speedy and good quality service. Repair associates are professional and explain the details of the repairs.

6 years ago

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Verified Customer

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Belita And Jackie Pearland, TX

It's always easy to call them and they never put you on hold and answer right away. We use them all the time. They send reputable people.

6 years ago

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Verified Customer

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Judith

I've already recommended Choice to my brother. They're very responsive and all of the vendors have been prompt. Customer service was great.

6 years ago

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Verified Customer

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Gail Baltimore, MD

The person that came out fixed everything like they said. They make sure to give you an answer to the problems you have.

6 years ago

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Verified Customer

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Phylis Hot Springs, AR

It was a great relief to have the warranty. The air conditioning motor went out and I needed my warranty for repairs. They were efficient and timely.

6 years ago

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Verified Customer

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Nalli Charleston, SC

They respond immediately. We had an AC problem and they came and fixed it. We've never had any problems. I definitely recommend choice home warranty.

6 years ago

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Verified Customer

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Patsy Duncanville, TX

Efficient and they're very professional. They call a contractor then call me back in less then an hour and set up an appointment.

6 years ago

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Verified Customer

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Sue

I've put claims in and I have to call them to find out when they're sending someone. They seem to have a very difficult time finding technicians to come to my area. I sent an appointment up for yesterday and nobody came nobody called. They're technicians aren't reliable.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 29th, 2019

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Verified Customer

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anonymous Auburn, AL

Never had any difficulty making an appointment for any repairs. It's been a good experience I recommended choice to several people.

6 years ago

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Elena C. Arlington, VA

When answering my problem they are very prompt. There is always urgency. They have been great very professional. I'm very happy with choice.

6 years ago

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Anitra Fort Worth, TX

Not available late at night over the weekend. I used them for my AC and they worked out perfectly. I was very satisfied.

6 years ago

Choice Home Warranty Reviews