Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Melvyn

Most of the time they call me back shortly. They get they guy here to take care of it and everything's been satisfactory.

6 years ago

check_circle

Verified Customer

star star star star star_border

Richard

I've used my warranty several times I would say seven out of ten times there were no problems three out of ten times I probably had to fight a little bit.

6 years ago

check_circle

Verified Customer

star star star star star

Frank

They are prompt. I used it for my refrigerator and they were able to send someone out within a week. They chose good people to come fix my appliance.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gerald Woodstown, NJ

They took too long to send someone out when a person comes out. They messed up my heating system and it's been a real problem. They were coming and I couldn't get them up to seven days for the plumbing. They sent a company out and they cut all the wires inside the heating system and it couldn't be repaired and I wound up having to buy a new system. They are very poor, they don't return calls. They are just bad.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 14th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Wanda

I have a pending work thing and I have not heard back from anyone even the people supposed to be working on the heat pump. They say they are still working on it and waiting for a part but that has been since December, it should not take this long. I paid eighty five dollars for someone to come out and fix the problem.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jan. 14th, 2020

check_circle

Verified Customer

star star star star star

Graham

When I need to use the, I call them and they send someone out a few days later and the problem gets fixed. They are very responsive.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Shreekant

Previous experiences have been horrible but my recent experience was good. There are many fine print items which are essential that are left out and they are costly. The people who came in were very good.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 14th, 2020

check_circle

Verified Customer

star star star star star

Edward

They were quick and right to the point and did the job the first time. I only had to make one phone call and it was taken care of.

6 years ago

check_circle

Verified Customer

star star star star star

Carlo And Trimaud Blytheville, AR

It is a pretty good deal and their customer service is professional and courteous when I make a claim and I like the service they offer.

6 years ago

check_circle

Verified Customer

star star star star star

Greg Casa Grande, AZ

They are really good at taking care of our service. We had a washer need and a guy was here within a day. It's just really good protection.

6 years ago

check_circle

Verified Customer

star star star star star_border

Jenny Willow Springs, NC

They need to work with more people so that we get quicker service. I just used my warranty last week and it took 3 days because of the holiday to fix our hot water tank.

6 years ago

check_circle

Verified Customer

star star star star star

Francine

It's fine. I've used it twice. My garbage disposal was broken. It took a while for somebody to come and then they were late. But it got fixed.

6 years ago

check_circle

Verified Customer

star star star star star

Patrick Georgetown, TX

Our garbage disposal quit working. Within a couple of days a service tech came out and replaced it. The response and service was quick.

6 years ago

check_circle

Verified Customer

star star star star star

Patty Mt Pleasant, NC

They are very informative and efficient. I used it for my furnace but unfortunately the warranty doesn't cover maintenance and cleaning.

6 years ago

check_circle

Verified Customer

star star star star star

Andrea

Prompt service, I just bought my home and within a month I needed a plumber and called Choice Warranty and the plumber came right out.

6 years ago

check_circle

Verified Customer

star star star star star

Janie ramos

They have always helped with any repair request that I have requested. They send out great companies to help with customers request

6 years ago

check_circle

Verified Customer

star star star star star

Maria Amaro

They fixed my air conditioner. And the person who fixed was very helpful and explain in details what happened to the air conditioner.

6 years ago

check_circle

Verified Customer

star star star star star

sue

so far, claims get done quicker, and when they send out a service tech and they don't know what they're doing, you give me my service fee back

6 years ago

check_circle

Verified Customer

star star star star star

Shaune

Usually they send a pretty good technician. The claim was created in fifteen minutes and he was knowledgeable. It was a good experience.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joe Reno, NV

Our refrigerator stopped working and they said they would get back to me and after twenty four hours they sent me an email saying they couldn't find anyone and that I could get my own person and they would reimburse me. I found a person to come out the very next day. When I paid the bill, I called them in the morning and they said that my bill was $767 and that they would reimburse me $435 and when it didn't work, they came back and sent the replacement for a $10,000 built in refrigerator to be $499. I'm very upset. I've only had them for a month.

6 years ago

check_circle

Verified Customer

star star star star star

Deborah Spring Hill, FL

Everything worked out just fine. My dryer stopped working all of the sudden and I had to get him out here to see if they could get the dryer working.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Boynton Beach, FL

I guess I was mistaken about what it means when they say repair or replace. They're not coming in right now. My washing machine is dead and it took two weeks for them decide to stop trying to fix it and said that I can get a new one. I thought they were going to bring me a new one, but they told me I can have $299 and I can buy one myself.

6 years ago

check_circle

Verified Customer

star star star star star_border

Steve Panama City, FL

I had asked them to come out and then they had to come out again to replace the same thing because it wasn't hooked up correctly. The second time they fixed the job.

6 years ago

check_circle

Verified Customer

star star star star star

Michael Little Rock, AR

I needed it for my heating system and they responded and took care of it. They were prompt in responding and addressing the issue.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Orlando Atlanta, GA

It has not delivered what it said it would. I called it in and they assigned a provider to come out and fix the problem. The last technician they sent out was not knowledgeable and was not trying to replace the part with a similar part. He tried to use an alternative part and I had to explain to him I wanted the same part.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Amany

Because they set vendor times that always have to be changed. If they provided the name & phone # of the vendor, the client would take care of the rest.

6 years ago

check_circle

Verified Customer

star star star star star

Francis

Very professional and explained why we had our repeat problem and how he repaired it and test it numerous times to make sure that it was fixed.

6 years ago

check_circle

Verified Customer

star star star star star

Chris

Pricing very competitive, especially if you purchase the 3-year pre-paid option; service excellent-quick reply; repair done by end of next day;

6 years ago

check_circle

Verified Customer

star star star star star

Leroy Turrentine, Sr.

I,ve onlyhad two claims in the past two years but the were handled with the utmost expediance and that makes me a very satisfied client.

6 years ago

check_circle

Verified Customer

star star star star star

Larae Fulton, MO

My furnace went out so I called choice and it was 4 or 5 days to finish work on it including a weekend. I was very pleased.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Linda Whiting, IN

I used my warranty last week for my refrigerator. They sent a man out from sears. He said the soonest day he can come out is the 19th of December. I can't go that long without a refrigerator. No way. That's ridiculous.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2019

check_circle

Verified Customer

star star star star star

Don

They always come when I need them. I had plumbing issues last month and they came through. I had some issues this month and they came through.

6 years ago

check_circle

Verified Customer

star star star star star

Mirion

They are very courteous and efficient. I used the warranty for two repairs and it was repaired in a very reasonable time.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Christopher

They can never find a person in my area. They take forever to repair anything. You have to call in for everything. I called them yesterday morning at 8am. My toilet was overflowing because every time I use my washing machine, my toilet overflowed in the next room. I called them at 8am and they just called me back an hour ago. They dispatched someone out here for Thursday, four days later. They couldn't find anybody to repair the product so I had the option of the phone service provider or they would reimburse me and they haven't given me the reimbursement.

6 years ago

check_circle

Verified Customer

star star star star star

Keith Laughlin, NV

They got back to me and I had the home repair done in a very quick turnaround time. I was very happy with it. The service was so good.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Dublin, OH

It was just quick and easy and efficient. Recently I had my garbage disposal replaced because it was just quick and easy.

6 years ago

check_circle

Verified Customer

star star star star star

Paula

I've had great responses from them when I need service. They've always been wonderful. I was able to get someone out the very next day for my dryer.

6 years ago

check_circle

Verified Customer

star star star star star_border

Joe

Since using the service, I have been pleased with it. There is room for improvement but they sent someone out to replace what was broken. I am pretty satisfied with the work.

6 years ago

check_circle

Verified Customer

star star star star star_border

Joy

I used my warranty on my washing machine and unfortunately it was unrepairable so they sent me a check for a hundred and twenty five dollars to help me buy a new one.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

La Tracy

I needed to use my warranty for the plumbing about two weeks ago and the claim was denied because of corrosion. When you sign up things, things read like certain plumbing things will be covered. The claim is misleading and fraudulent.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Dec. 11th, 2019

check_circle

Verified Customer

star star star star star

Ron

I like the value of what I pay monthly and per service. I like the prompt service. The experience has been very positive.

6 years ago

check_circle

Verified Customer

star star star star star_border

Roni

We needed to use the warranty to fix our dryer and they were very prompt with finding a technician to fix it and it was done, it was a great job that was done.

6 years ago

check_circle

Verified Customer

star star star star star

Cecile

Price per month and coverage options are what drew me to choice. The service is very efficient and done in timely manner.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

We used them for the toilet and it took a couple of times to get it fixed because he had to order a part but he did a good job.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

C

My problem is still not solved and they are not trying to help me get it solved. I was told it was not covered because my original problem was caused by something else. I am not happy at all. I am getting ready to cancel my subscription to them.

6 years ago

check_circle

Verified Customer

star star star star star

Charles Dover, DE

Very satisfied with every call I've made to choice. They have somebody out here to check in as soon as possible. Everybody is very knowledgeable.

6 years ago

check_circle

Verified Customer

star star star star star

Antoinette & Jill

Very convenient, couldn't look for a better deal. I use it for both my air conditioning an heating. The respond promptly.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Donna

Choice Home Warranty has been a very big disappointment. I am not very happy with them. I called about my water heater and the girl said it was covered and but they told the fellow that submitted the claim that it wasn't. The water heater was one of the big reasons why I even got the warranty. They don't give you what they say they are going to give you and so I am very disappointed.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Dec. 9th, 2019

check_circle

Verified Customer

star star star star star

Myrtle Yap

Responds on time, saves us money, the service person who have come so far has always been very reliable and able to troubleshoot.

6 years ago

check_circle

Verified Customer

star star star star star

Cindy

Whenever I needed something in my home repaired, Choice always sent repair companies that did a great job and customer service was good

6 years ago

Choice Home Warranty Reviews