Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Anonymous

Whenever I call for service, I get it in a good reasonable time. The rates went up and I don’t know why. The price is a little steep.

2 years ago

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Luis

A good service for the long term. I would recommend them. I used it to fix the dryer on my rental house.

2 years ago

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Khalil

I’ve had to incidents and they knew what they were doing. I have no received my check yet fr my stove. It was a low amount.

2 years ago

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Bob Brandt Franklin, TN

CHW gets someone to service problem quickly. However, this last time they could not find a servicer and I had to find my own.

2 years ago Edited January 10, 2024

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Gloria GeterParker

My technician was excellent he did a wonderful job and everything is working would recommend him to someone else

2 years ago

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Mary Lou Ruble

They were very prompt with getting an appointment.The technician was prompt and did an awesome job,

2 years ago

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Thelma Ochoa

The response is quick and fast. Very well mannered and polite. Never have had a problem with choice warranty.

2 years ago

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Shavonna knight

Good service came fast to fix plumbing, very helpful and well respected companies they bring to your home to fix things

2 years ago

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Annie ball

When I have had a problem with my home issues choice warranty has had someone at my home within 2 to 3 days.

2 years ago

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Gary Roush

Pretty quick to respond and have someone reliable come out and look at what's wrong . The person usually comes and takes care of it quickly.

2 years ago

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Larthenia James

They have improved the expertise of the plumbing they are using now but I have been trying to get them to replace my air conditioning unit even after providing all request required documents on two different occasions

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

May. 4th, 2022

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KDomingue

After telling me they'd replace my dishwasher instead of replace the part they don't even give me enough money to pay for it. Not half the cost. Maybe 1/3 the cost. They only paid $246 on a $660 dishwasher which was on sale for $519 plus tax and installation.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Isaac

There's no problem getting in contact with him they helped me very promptly so that I have no complaints.

2 years ago

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Mitch

I was supposed to get my air conditioner fixed yesterday and they called to cancel and I had to pay a hundred and seventy five dollars for a local company to come out and fix it. You never speak to a live person and they send a company from a hundred miles away and nobody's local.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Karen J Rizzo

Tech was very friendly and competent in repairing my appliance. Was on time and very professional.

2 years ago

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vivian morch

Fast and efficient. Serviceman was extremely helpful. Office of service was extremely good to work with.

2 years ago

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Linda S Oswalt

both times I have used it for repairs it took a long time to get the item repaired. My dryer took over 3 months and now it has been close to two months to get my toilet fixed and I am still am waiting

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Andrew Williams

Terrible customer service. Was past from representative to representative asking for help and nobody could answer my questions. Was told "that department doesn't have phones". Lived with my family (two children under the age of 4) in a house that was 49 degrees due to cold outdoor temperatures. Nobody cared about my issues whatsoever.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 13th, 2022

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Krista Lindgren

Multiple claims and every claim we have had have had to follow up multiple times. Tons of confusion from the customer service within calls and even when mgr involved we had to fight tooth and nail to get anything covered. Horrible experience. We will not be renewing with your company

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Verified Customer

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Deb Battaglia Rochester, NY

Very responsive to claims. Always scheduled within a day and always with highly trained/professional companies.

2 years ago

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Betty Saint Paul, MN

They have lied to me about the claim diagnosis in order to deny repair. The technicians have informed me of there recommend repair and home choice finds a different way to explain it and decides it does not qualify for service. Very disturbing.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 31st, 2022

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Judith Santori Milledgeville, GA

when replacing appliance, they do not furnish a comparable product to what you had but how much they think the broken appliance is worth. Try range you can purchase no less than $1000 paid $338. What kind of range would that buy?

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2022

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jearl allman Maryville, TN

choice home warranty has always been available with operators I understand. I did not receive full value for a replacement fridge that stopped.

2 years ago

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Hal shehady Cranford, NJ

Repair Service outstanding, I had two repairs and the service people were very courteous, knowledgeable

2 years ago

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Melissa Bell Blakemore Saint Louis, MO

Their replacement amounts are not realistic. You can't replace your items at the prices they offer. Also the dates for replacement checks are not reliable.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2022

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Verified Customer

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Sandra Dodd Lawrenceville, GA

When I used this service for an electrical problem, the representative came and solved the problem quickly.

2 years ago

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Rattanak Manassas, VA

When things break they always try to send a technician to us as soon as possible, sometimes the next day.

2 years ago

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Imad Miamisburg, OH

They can choose in your warranty what is covered and not covered. I had an issue with the refrigerator and I have a problem with the oven and they said this is not covered even though I bought the total warranty which should have covered everything in the kitchen. I will not recommend them to nobody. Very bad experience.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 30th, 2022

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Verified Customer

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Elizabeth Phyllis Salathiel-Keen Layton, UT

I have had good service and talk time with your employees. The only thing is that its toooo long being on hold

2 years ago

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Gary Niehaus Cincinnati, OH

They did what they said they would do, when they said they would do it! Very Professional and well orginized.

2 years ago

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Cynthia Ingram Leesburg, FL

They are very good at working with you and try to get you set up with an app. as quickly as possible they are very professional and get work don't as ouickly

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Rebecca L Swift Marysville, OH

The technician did a great job. He got our furnace back up and running. He was very polite and informative.

2 years ago

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M. Beth Parquette-Davis North Port, FL

They always have an appointment set with whoever the contractor is for the purpose of something broken in my home

2 years ago

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TRINITYLEWIS Humble, TX

On Dec 10,2021 the handy man that was sent from Kingwood Rental Jose vandalized our hour roof with spray sealant!!! Charging us $581.000. Our roof leak causing more damage. We hire another company that correct the damage and repaired the correct way costing $1300.00

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 24th, 2022

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Verified Customer

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Vishal Garg Arlington, TX

Choice home warranty company is great. When , I called them they take care me . No question asked.

2 years ago

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Ronald J Schmick Carlisle, PA

I have made 3 claims. They were completed very quickly . The tech was very knowledgeable and on time.

2 years ago

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Renata G Brown Powder Springs, GA

It would be higher but on my last call for service, no one ever showed up and Choice didn't follow through after I called them to find out what happened.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Linda Hogan Baker, LA

The technician that came out was very knowledgeable and was sent out quickly to assist us with our problem.

2 years ago

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Naveen Vemulapati Mc Kinney, TX

Faster response. Claim filing and processing is easy. Customer service agents are always available on timem

2 years ago

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Teri Parnell Hot Springs Village, AR

Customer service is terrible. They never know anything and just quote scripted answers from the contract that don't answer the question. Sometimes takes days or even weeks to get repairs done. You pay a fee to get an unqualified service person then another fee to get a substandard one but, hey, he has the right certificate!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Salah al matar Saginaw, MI

The terms are unclear and when you send an offer for payment instead of replacement you need to be upfront about the amount you are paying not leave it as a surprisr !

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Dave Wendland Tucson, AZ

Several times your have sent contractors who could not complete the work. Either they just did not do those type of repairs or had difficulty getting their work done.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Laura Tosi Crompond, NY

My washing machine was giving us a problem. Would not work. Service came and fixed it in 20 minutes. Works good now.

2 years ago

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Linda Rielly Okatie, SC

I feel that after my up front costs, the fee for coming to the home should be a lot less than &69.00 dollars each time. However, I was pleased with the service that I received.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Tiffany Jacksonville, NC

It is more cost effective but I don’t feel like they offer much support. I have been waiting over a month for a new heating unit.

2 years ago

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Mary Lake Charles, LA

Customer service is really good but there are not enough people that work there and the person they sent out when the toilet was leaking didn’t do anything and when I called him back he was very rude to me.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Carol Richlands, NC

I do everything online. I needed to have my AC replaced and they sent someone quickly and it was all taken care of.

2 years ago

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Johnny Rock Hill, SC

It's economics. They cost a little less than their competitors but then the price went up. They respond to things within 24 hours though not on the weekend.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Donna Aledo, TX

Their service providers are generally good but they are not timely responding to things and they recently denied my hot water heater. They said it was not normal wear and tear.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Thurman Virginia Beach, VA

Based on the time I had a dishwasher it is satisfactory. I called and the person came right out and did great work.

2 years ago

Choice Home Warranty Reviews