Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Anonymous Hazel Crest, IL

It was convenient and reassuring to know that there is a warranty service when something goes wrong but requires attention.

6 years ago

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Jesse Port Arthur, TX

I think Choice Home Warranty is a good company. They've reacted really promptly and the technician they dispatched did a very good job.

6 years ago

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William Alvord, TX

They're always quick to respond when you have an issue. I've used them three times and I got someone to come out and fix it promptly.

6 years ago

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Anonymous New Orleans, LA

I find the people they send out to be very cooperative and they get the job done in time. They're also knowledgeable. I think you get good service.

6 years ago

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Steven Spring, TX

I had a clogged pipe in my house and they called the plumber the next day and he fixed it within an hour and was gone. It was absolutely incredible.

6 years ago

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Kathleen Hollywood, FL

I'm pleased with how they operate. They're excellent at what they do. They came out practically immediately to fix my garbage disposal.

6 years ago

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Linda Fifer

The person that came out was nott willing to do any extensive work had it been needed for yhe $75 but would be willing to come back out on his and/or company time to do the work of clearing the line that might involve goinhg into my wall and or floor and removing sheetrock, etc., been thing of replacing this home warranty co. if this is the kind of people you send out. He did put a new J-trap but my BR smells like sewer under the sink.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 30th, 2019

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Anonymous Nolensville, TN

We're a little frustrated. It took two and a half months to finally get somebody on the schedule and when we had nobody show up, we had trouble getting in touch with customer service. When we finally got somebody to the house, he kind of glossed over the issue and I'm not even sure he fixed it. They have no problems if you want to email them about service special and upgrades but trying to get in touch with them to schedule any sort of service is right near impossible.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 23rd, 2019

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Michael Katy, TX

Choice Home Warranty is not a good company. They do not do what they say and they do not cover your appliances. They take your money, that is what they do. I thought they would cover 100 percent of any problem I had. My AC went out and they found a reason not to take it even though I asked for 100 percent coverage on my AC and they said they had it.

6 years ago

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Marianne Red Hill, PA

I've had claims and while they placated me on the first two, they absolutely did not cover the third, which was the whole central air conditioning unit, and we had to spend five thousand dollars. My refrigerator is acting up and I am getting nervous that they won't cover that either.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 26th, 2019

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Christine

Just recently my AC wasn't working and they were very helpful and I was able to get assistance right away. I was very satisfied.

6 years ago

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Geary Manvel, TX

I need to used Choice every summer because of the condition unit and I call and they come out. they immediately get someone on the job.

6 years ago

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Laura Seaford, NY

We were looking for a little extra coverage on our home because we purchased a fifteen years old home. They are very fast and efficient.

6 years ago

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Brian Ferraro and Carol Dale.

Have had to use 2 times. Both times it took a week to get someone to look at our problem. It took over 1 months to get our first problem fixed, the second, our refrigerator stopped working...2 weeks until a technician came to look at it and another week for the fix...I bought a new refrigerator! couldn't be that long without a refrigerator. NO sense of urgency!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 26th, 2019

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Kathleen

They are extremely responsive. We had a problem with our refrigerator and they assigned a reputable repairman immediately.

6 years ago

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michelle and Charlie Heinisch

The man we spoke to was knowledgeable and explained the coverage well. We have not had any claims yet, but we feel well protected.

6 years ago

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Patricia Crawford

Excellent Customer Service in all ways from the phone call to the service...very friendly and easy to talk to and things done in a timely matter

6 years ago

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Mcdaniel

Customer service so far has been great. My representative explained the program very well the cost was good for me and everyone was very friendly.

6 years ago

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Jennifer

I had a dryer that was not working and the guy came out and he was here for about three hours, fixed it, and left. He did everything he had to do.

6 years ago

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L Pensacola, FL

I got a refrigerator problem and they immediately came within two days. It was a holiday weekend. Choice Home responds immediately.

6 years ago

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Jeana Knoxville, TN

I just recently needed to use my warranty two days ago and it was a horrible experience. They denied a claim and said that the tech that did the claim service said that we broke something in the wiring in our heating unit and that is not what the tech wrote on his report. So we are having to get an appeal to that so I'm not happy at all. They don't back up their warranty. I think their first reaction is to deny a claim.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Aug. 19th, 2019

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Anonymous Lake Ozark, MO

I like the price and coverage Choice Home Warranty offers. Unfortunately, I needed to use it for septic tank but it wasn't covered.

6 years ago

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Albert Forbes

Very easy to deal with from making the call for service to closing out the service ticket, they are with you all the way.

6 years ago

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Debra

Customer service is fast and efficient. Enrollment was hassle free. When I needed service, the repair was quickly scheduled.

6 years ago

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Cindy

BEWARE!!! First appliance that failed was deemed to be "out of contract coverage" so no repair or replacement. Second appliance was deemed non-repairable, and I was offered $179 to replace my dishwasher that retails for $749. Only after I complained did the offer go up to $400.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 13th, 2019

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Ernest Schmidt

worked fast to fix the problems. Great membership fees, looked after us and checked back to see if the repairs had been completed.

6 years ago

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Amanda Suraci St Louis, MO

I called in a claim for a air conditioner that wasn’t working and the appointment was set up immediately for the following day

6 years ago Edited January 10, 2024

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Donna Flock

From the time I called choice to the time my appliance was fixed was a reasonable time frame. I am very happy with this service.

6 years ago

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Ed Crofton, MD

So far so good. I''ve only been with them for a few months. I''ve had one problem and they took care of it in record time.

6 years ago

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Delia Geary San Antonio, TX

Choice offers the best price for the amount of coverage they offer. I was very impressed with the Choice Home Warranty representative.

6 years ago

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April New Smyrna Beach, FL

They had an excuse why anything I needed was not covered. The did not cover my ice maker in the refrigerator. They did not cover my R/O unit. The light in my refrigerator was not working, but changing the bulb did not fix it. Not covered. They would not give me a full refund, finding several fees to charge. I had to get my credit card company to reverse the charge. .

6 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Barry Omaha, NE

Offered the best terms and the best coverage. It was really easy to get stared with Choice Home Warranty. They handled everything very efficiently when we joined.

6 years ago

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Armando Harlingen, TX

I had an A. C. motor that went out and they were there the next day to look at it. They took care of the issue right away.

6 years ago

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Dennis

I chose Choice Home Warranty because of the scope of their services. They were really helpful on the phone when I signed up for the program.

6 years ago

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Alan Bland, MO

Used them with my washing machine and everything went well but when I called about my roof, they told me they don't do roofs and they don't de partial refunds.

6 years ago

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Eugene Barto, PA

They've been very cooperative, prompt, and accommodating. They covered it when our dishwasher stopped working. We're happy.

6 years ago

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Bina Sugar Land, TX

I used it for my microwave, they told me they could replace it an they agreed to the money but they never sent me a check and it has been three months. I have called customer support and they never called me back. I really loved the technician that came out for the air conditioning.

6 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly to address your needs.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Verified Customer

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Bernie Phoenix, AZ

The salesman I talked to was very good and explained everything to me and gave me good deals because I am a veteran and a senior citizen.

6 years ago

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Ann Lady Lake, FL

The convenience and cost it good. I had to call for my garbage disposal and they came out that day to replace it. It was prompt and they were clean.

6 years ago

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Constance Roanoke, TX

They didn't stand behind what they said they stood behind. They don't cover what I was told by a person that they do cover. I was told my leak wasn't covered when my air conditioning wasn't cooling because I had corrosion and rust. I guess I had warranty covered on the unit and so I called the company that installed and they fixed it but I still had to pay Choice seventy five dollars. I am trying to cancel it but I'm not hearing from them, and if I don't hear from them soon I will just stop my automatic payment. I do not recommend it to anybody.

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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David Indianapolis, IN

If you call, they come out and send somebody within twenty four hours. The price is reasonable and I have already recommended them to my children.

6 years ago

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Deana Davis Sperry, OK

I never received a written policy until my 30 day refund period was expired. There are still questions and lack of clarification that were discussed on the phone but are not in the written policy . I have not had to file a claim but I am worried that the company will not go by the verbal contract and I should have canceled when I could

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to assist.

Aug. 21st, 2018

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JOHN LECUYER Belleville, IL

My policy took affect on 8-2-18, but so far the enrollment process was pretty easy. I haven't had a chance to use it yet.

7 years ago

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Jeannie

Bought a 3 year plan for my mom. The first time she had to use it, it took a week for them to fins someone to come out for her washing machine and It's been a week and no one has been found to check her garage door opener! She is 74 and lives alone. This is just terrible...they had no problem taking almost $1400 from my credit card immediately, but when you need to actually use your warranty, this is what happens.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our Consumer Advocate will contact you for further assistance.

Aug. 14th, 2018

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Melvin

Choice denied my claim siting unchanged filters and debris ... lol 112* weather Case manager agreed to repair upon my escalating issue to management level ... only 3 days later case mgr tells me they can't get in touch with original technician for cost ... so she offered me $300 as ah courtesy. I asked to jus honor ur promise to repair ah as good will gesture as previously approved on recorded line .... they decided to take away that promised repair. Then I got lectured on da policy over and over ... depressing

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback; Our consumer advocate will contact you directly for further assistance.

Aug. 14th, 2018

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laureen Sa

customer service representative resolved my issue of not receiving a hard copy of my aggrement recently purchased on July 6th 2018

7 years ago

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Michael Struzzieri and sister Kelly Struzzieri

do not get back with when you leave a message, and was told by my salesman you cover a/c heating and hot water heaters but you do not just certain parts of. but on your website it says hot water heaters not justs parts of.

7 years ago

Reply from Choice Home Warranty

We appreciate your feedback.

Aug. 15th, 2018

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Carol Thomas Lady Lake, FL

Good rates. I haven't needed any repairs as of yet. My warranty is new I can't give a full review until I need your service.

7 years ago

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Patty Southern Pines, NC

I haven't used Choice for a claim at this time, but expect no problems. I was very pleased with the package home warranty for 2 residences.

7 years ago

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Anonymous

Customer support at Choice Home Warranty was very helpful to me in making my decision. I ended up choosing them because of their online ratings and pricing.

7 years ago

Choice Home Warranty Reviews