Choice Home Warranty: Read 46,194 User Reviews From Real Homeowners

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W Jackson

I was thoroughly satisfied with the Technician by the name of Sam that CHOICE sent to repair my dryer. He was timely, knowledgeable, friendly, and professionally. He got the job done efficiently and quickly. I HIGHLY recommend CHOICE.

3 years ago

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Daniel Chwirut Frederick, MD

For a routine repair, the system worked well. However, when our 4-year-old dishwasher died, and two repair visits with spare parts could not fix it, CHW "offered" to replace it. Their first offer was a $246 gift card to Lowes, with which I am supposed to buy a new DW myself. The equivalent model is about $500, and installation with parts is another $200. I could not get an appointment for a telecon for 2 weeks to try and negotiate a better replacement deal. By that time, I will have been without a dishwasher for 4 weeks, after which I may be able to get a replacement, either by CHW or with whatever credit they will offer for me to buy a replacement myself. Totally unacceptable!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 8th, 2022

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Loretta Brigham Charlotte, NC

I like that they say what they mean and do what they say. I didn't have to wait long for a response to my claim the technical was very professional, got the job done & on his way. I appreciate Real people that care about one another.

3 years ago

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Hawkeye Bakersfield, CA

Was very displeased with our current home warranty company. Heard good things about Choice Home Warranty and signed up today. Since we just signed-up, have no comment regarding service calls. Kurt was the sales person I contacted and was excellent. He offered various options and that was greatly appreciated.

3 years ago

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Donna Nanan St Louis, MO

A qualified technician came to my home and assessed the problems with the plumbing system then recommended repairs. He was on time, communicated clearly and submitted his report to Choice Warranty. Repairs are planned for next week.

3 years ago

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Paula GIALLORENZO Deltona, FL

I am very happy with Home Choice warranty. I was impressed by your quick response and quick repair. The technician was wonderful he evaluated everything and fix everything for me in about an hour and I’m pressed like I said thank you so much for being on top of everything I know I can count on you always thank you again Home Choice is the best

3 years ago Edited January 10, 2024

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Gail Sander Venice, FL

Water heater installed and working. Technician said that this heater an improvement from previous one. Didn't quite understand the upgrades to meet code standards but now see the cost involved. Great job by all concerned thanks CHW. Specially to my installer, giving him 5 🌟

3 years ago

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Gary Desmond Littleton, CO

I wish I never subscribed to your plan, The salesman who sold me the plan said, if not repairable, I would get equivalent replacements. I have made 3 claims, was given 1/3 of equivalent replacements, basing cost on the lowest common denominator, unequivalent, footing the bill myself for the remainder. What a scam you have going on!! The Case workers fight nastily and won't budge in spite of research that show offers are horribly unequivalent.

3 years ago

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Sandy Hess Las Vegas, NV

I spoke with my case manager Brittany H yesterday about "Replacing my Microwave". Replacing is the words not only she used but are the words in the email I received about my microwave. Therefore I was under the assumption that my choices were to have you guys "replace" it or take the money and buy my own. That is why I scheduled to speak with a case manager so I could understand what you were going to "replace" it with. She kept saying we are offering you the money instead of "replacing" it with any model or color that we choose. We determine the "replacement" based on capacity etc. Hence I was still thinking I had a choice of you "replacing" it with whatever you choose or me buying my own with the money you were offering. So I stated to her, "My options are to take the $191 or have you guys replace it? Will the same company replace it?" Brittany stated to me in a condescending tone, "Mama nobody is going to magically show up at your house with a microwave!" As mentioned above the entire time I thought that was an option. I don't understand why the company chooses the words "replace" in their conversations when the company will not be "replacing" it. I will be replacing my microwave. Choice warranty is only offering to give me money to help "me" replace it.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 28th, 2022

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Josh David Whitmore Nashville, TN

All I can say is.....if the actual plan from Choice is as good as phone rep Nathan was, then this will be a darn good service! Nathan was "on top" of my questions, courteous, with a good sense of humor, and gave clear, concise answers to all my questions. THANKS to Choice and to Nathan.

3 years ago

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Ronald Mitchell Beaufort, SC

I was a bit skeptical when I first purchased this home warranty but it was one of the best decisions I've made with choice home warranty, I feel bad having my third claim now but nothing I can do when things go bad!! I would recommend CHOICE HOME WARRANTY TO ANYONE BECAUSE THEY CAME THROUGH FOR ME EVERYTIME!!!

3 years ago

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Tom Bayless Diamondhead, MS

The response was very quickly. Appointment established the same day for a service person to come by the next day.. The service person was prompt and friendly. He tested the room with the power issue and then checked all the brakes. I had checked the brakes the day before, but he found one that was arcing. Replaced the brake and was done within 30 minutes. Very happy with the process and results.

3 years ago

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John Manes Dayton, OH

Furnace went out Friday night/Saturday morning with the temp out side below 20 degrees. At first communication was frustrating as we were continually told it could take up to 24 hours just to get a tech assigned and when they did get one assigned it was for 3 days later. Fortunately after many calls, chat requests and emails they decided to let us use our own tech with the understanding that they would only pay their normal rates. Being the weekend the techs charge an increased rate and we had to pay an extra charge just to get a parts company to open up on a Saturday but at least we were able to get the heat back on within a few hours and we were at least partially reimbursed and still cost much less than if we did not have Choice warranty.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 23rd, 2022

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Rodney Hogan Houston, TX

CHW sent a technician out within 48 hours which I thought was good. The Technician discovered it was another problem. CHW set up another TECH to come out however they did not send a contact number with it.. I would recommend CHW.

3 years ago

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John Bodie Virginia Beach, VA

They replaced my washer instead of piece milling it trying to keep it together as other Home warranty companies have done to other appliances in the past. Great decision to to this, it is greatly appreciated. I would recommend them to anyone.

3 years ago

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Regina Davis Lakeland, FL

I have had Choice Home Warranty for several years and have had a very good experience with them! I have also purchased warranties for my rentals and given them to my children for Christmas presents and they are extremely happy with it.

3 years ago Edited February 22, 2022

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Pamela Lyons Battleboro, NC

I was very impressed with Mr. Jamal J. He was very knowledgeable and he explained the policy thoroughly. He was patient and answered all of my questions. He represented your company well. I look forward to working with him. His pleasant tone of voice was appreciated.

3 years ago

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Shawn Lester Columbia, SC

It's a Great Service to have! The cost for the annual service is reasonable. They are very busy with customers as the past two times I've had to use their automated phone service to schedule my appointments. Most of their contractors will get back to you within 48 hours to set up an appointment to deal with your issue. The service fee is way less than paying a contractor on your own.

3 years ago

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RB White Duncanville, TX

I was with another home warranty company that denied everything that involved plumbing. I took a chance with Choice and was pleasantly surprised that my plumbing needs were approved, (leak in the shower and kitchen faucet).

3 years ago

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Bob Graff Circle Pines, MN

We have had a couple issues come up over the past year with home repairs. Choice Home Warranty has been fantastic and resolved each one. They get a tech on the Job asap and have had no issues at all. 100% recommend Home Choice Warranty!

3 years ago

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Tim Jerome Oak Ridge, TN

The plumber Jeremy from Plumb Rite was outstanding. he diagnosed my problem correctly and fixed the problem promptly. Very friendly and knowledgeable. getting the appointment through Choice Home Warranty was easy and there was no hassle.

3 years ago

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James Leamon Cheraw, SC

I was not pleased with my latest claim. I submitted a claim for my garage door opener and had to pay $299.00 out of pocket for springs. I was told by a Choice representative that the parts would be covered but once they spoke with the technician they changed their stance and said only one spring would be covered because Choice does not cover the second spring due to it being preventive measures. The second spring had to be replaced because the technician said it would break after the first spring was replaced. I have paid for the Gold program (in full) and this is not the service I expected from the home warranty.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Feb. 18th, 2022

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Joanne Welcher Evans, GA

Gus G was very helpful. The only concern I had was I felt a little rushed. He gave me prices and information that are much better for me, a senior citizen. I’ve been with AHS for 20 years and since they’ve been sold, the service has not been good. I look forward to to a much better experience with Choice Home Warranty.

3 years ago

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RONALD LAGASSE Moultrie, GA

I am old school with customer service. When a customer needs service with a problem, it is always better to deal with a customer service person that can answer your questions and get your issue resolved. As it stand's my problem is still not resolved. Service tech was pleasant and knowledged with his work. But he made a mistake and the problem got bigger over night. unfortunately it is the weekend and you can't get service. As it stands we now have no hot water and a flood in the basement.

3 years ago

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GARY A MONDELLO Cantonment, FL

Quick response, and repairs made with minimum interruptions. Also, being on a fixed income, Choice Home Warranty gives us peace of mind on out of pocket costs for repairs. Really wish we would have purchased Choice Home Warranty earlier.

3 years ago

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Carolyn Stewart Lansing, IL

The rollers on my garage door came off the track and could not be opened safely. I submitted a claim and within hours, received an email that a repair appointment had scheduled for the next day. An experienced technician arrived on time and made the repair. I appreciate CHW because they handle problems quickly and professionally.

3 years ago

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Nikki M. Arlington, TX

I found Choice Home Warranty on the Consumer Affairs website. I contacted them for a quote and received a call less than 10 mins after filling out the online request. Daniel gave me a great deal with all the coverage I needed and with no high pressure sales pitches.

3 years ago Edited February 14, 2022

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theodora richardson Stafford, VA

My dryer had a fire inside the repairman deemed it irreparable within one business day Choice made me a monetary offer to replace it!! I was pleasantly surprised at the amount and the speed of the offer …Thank you Choice for being there for us

3 years ago

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Susan Fernandez Stamford, CT

I have had little contact with Choice Home Warranty, but it was delightful. I called for information on their plans. Spoke with Seth, a very polite, patient and knowledgeable fellow. The plans they offered are excellent and affordable and I feel relieved that I will be covered for any future appliance and systems failures that might occur.

3 years ago

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Bryant Champagne Port Richey, FL

I actually referred Choice to a friend and I was explaining to her about all we pay is the service fee and no matter what they fix it. They signed up. But thats exactly what they did. Our thermostat went bad and we scheduled an appointment. They came they fixed and that was it. No worries

3 years ago

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Nancy Lee Whiteman Bridgeport, TX

The problem I have with CHW is the two times I have reported a claim, it was an out of town contractor. They only come to this area once a week. So, whatever they found out was wrong I had to wait another week before they returned to this area to fix the problem. I could have gotten someone myself and had the problem fixed the same day. I don't understand why CHW don't contract more locally. Is CHW not satisfied with the local contractors or are the local contractors not wanting to do business with CHW. I don't know!!

3 years ago

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DANNY LAGUITAN Virginia Beach, VA

I am pleased on the work done by the technician. The first technician that came from Metic appliance repair is very unprofessional and rude. Hope CHW would not deal with Metic appliance repair. It will give the CHW a bad reputation.

3 years ago

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Ashley Bonnes Loves Park, IL

Our technician, Romero, was great. He communicated his arrival time, was thorough in his inspection and very clear about his recommendation to replace our furnace (even though Choice Home Warranty opted to have him try to fix). He really knew what he was doing.

3 years ago

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Larry jemison Detroit, MI

I contacted Choice Home Warrent on line, within min.I was in touch with a appointment. I was very pleased with my service tec. Very knowledgeable about the product. Joseph was very helpful and friendly, fast clean up behind him self.

3 years ago

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Linda Cunning Mount Pocono, PA

I called and a technicial was at my home promptly to access the item.He ordered the parts and gave me a date t come back and fix the problem.I just received the part that was back ordered. So i am ready to have the repair done.

3 years ago

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gwhawki Longmont, CO

Switched to Choice Warranty a couple of years ago and have been very satisfied with the service, ease of claim process and quality of the technicans. Only have had one disappointing claim experience but it was resolved. Choice is heads above other Home Warranty companies I have used and been happily surprised at the availability of good techs in the tough Colorado job market! Keep up the great sork CHW!

3 years ago

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Melissa Pryse Chicago, IL

The communication is TOP NOTCH! Finding a technician to come out and look at the issue took a little over a week but that was fine. From the beginning to ordering the parts we needed for our unit, I didn't do anything, you all took care of EVERYTHING! I can't say it enough, EXCELLENT service!

3 years ago

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Wendy D. Springfield, VA

I love the easy of setting up repairs; online 24/7. Love how efficient the system is with sending you information regarding the date the repair is scheduled for and all follow-up emails. Sure wish that I had this service years ago.

3 years ago

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Nicole Booker

I got the warranty because I'm a first-time home buyer and wanted extra protection around my home. I have already utilized the service for my disposal and had a friendly & competent contractor come to fix the problem within 2 days. OVerall, I am very thankful for my Warranty program!

3 years ago

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henry philcox Baltimore, MD

Jason J is the most knowledgeable and personable technician I have ever met. He was extremely competent and genuinely cared about satisfying the customer. His efforts to correct the problems with my heating system were extraordinary. Choice Home Warranty is very fortunate to have Jason as a service technician.

3 years ago

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Pamela Dorsey Dolton, IL

The inspector was thorough but the results and the assigned person to my claim, all down hill. My claim handler hasn’t spoken to me about the claim yet. I left a message for her with my hoarse voice to plz text me 2X’s, she never did it.

3 years ago

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Lanelle Dallas, TX

Both gentlemen I spoke with were so helpful. I cannot remember the first guys name but Matt who finalized my purchase was so fun. Matt got me a GREAT deal and even better for renewals on-going plus had a fun conversation. So nice to know my home will be cared for while I'm on the road.

3 years ago

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Bruce Tibbetts Sanbornton, NH

Our Samsung washer broke. One phone call to Choice Warranty set up a repair within 3 business days. Sears Appliance Repair came out, diagnosed the problem, and believe it or not, had the correct part on the truck. We were back in business. Overall a very good experience.

3 years ago

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Pat Curry Spring Hill, TN

The call made in ref to our HVAC system was exceptional. We couldn’t have ask for better service. I just wish we could get that with our pool heater. We paid extra for that co weave and it still hasn’t been repaired. The first call was made in May 2021!!!!!!

3 years ago

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Royce Cheek McKinney, TX

My call in to report the problem was done by robot phone. The Service that I received was good. The repairs were done in a timely and efficient manner. He was in and finished within 1 hour. I would recommend this service to anyone who needs it. Thanks Choice and Sears.

3 years ago

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Diane W Southport, NC

The technician that came out was very professional and explained that what was wrong w/ the garage door opener was NOT covered under warranty. It figures. But still gave them five stars because they were easy to work w/ to file a claim and came out the next day and didn’t charge for the service call.

3 years ago

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Kyiem Dyson Washington, DC

I have to say this is the second time I had to put in a claim and it was resolved within a week. So right now I have full confidence in this home warranty compared to others. This is like our 4th home warranty and the other warranty companies took over a month just for one claim. So I am very happy.

3 years ago

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Melman

I dislike that I have to wait more then 72hrs to get a job done!! Now this is the worst thing that happened to me on 1-12-22!!! I had a appointment set for 1-12-22 and they didn’t even come to the appointment on top of that I wasn’t even informed that they reschedule the appointment and I was so frustrated that it happened like!!! I called out of work for nothing and I still don’t get a date for this appointment that was successful and I still have to deal with my problem that been going on with my washer since 1-9-22!!! SMH!!!!!

3 years ago

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Mike Mehterian Frisco, TX

The Good News: Choice Warranty was quick to dispatch repair technicians to come to the home. Choice was quick to approve the repair and service was restored in a reasonable amount of time. Caution: The reason why this review was only given 3 stars has to do with only one water heater out of two being covered. I received a nasty surprise that I would have to come up with $2250 out of pocket because of only one appliance being covered. Choice does offer optional coverage for multiple appliances like water heaters but you do have to pay extra. Had it been better explained upfront or if the sales rep did a better job in qualifying the customer's needs, this costly situation would have been avoided because I would have wanted the extra coverage from the beginning. Make sure you read the contract thoroughly upfront to ensure you have the proper coverage.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 17th, 2022

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Gloria Bennett Myrtle Beach, SC

At first wasn’t sure we made the right choice. But seeing that they didn’t decline my claim, of course made my day. Just started with Choice and had to put in a claim. Thought no this can’t be happening. Was just my master bathroom toilet. I’m disabled can’t get down to the floor and my son has traumatic brain injury. My husband works so much so Choice to the rescue. They handled my issue and this customer is a happy one. Thank you

3 years ago

Choice Home Warranty Reviews