Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Lynn Locken Round Rock, TX

If it gave 0 that would be my rating, their customer service sucks. It like they read from a script and can't think or problem solve. What the person selling you the service says is completely different than what in the contract and they do not replace appliances they do a buy out and it doesn't even come close to replacement cost.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Sherry Northfield, OH

I called and they came within two days. My problem was resolved. The person was very friendly and knowledgeable.

2 years ago

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Kenny Gussion Humboldt, TN

I called, the repairman came, CHW approved the claim, then the repairman got sick. 10 days and no repair

2 years ago

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Fred May

Choice has been very response to our needs. To date, repairmen have been highly qualifed and professional.

2 years ago Edited January 10, 2024

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Colette Martin Boise, ID

I needed a new washer and have 6 people in my house it takes up to 30 days to get a gift card who can wait that long without any way to do laundry. Should take so long to get quarter of what the washer is valued at. I'm not sure what good a warranty is and won't renew I paid for 3 years and didn't find any value.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Brenda Lanham, MD

My last service rendered with CHW as awful. It took over 1 month to get the proper hot water heater installed and working properly. This is the second time I've experienced an issue with CHW. I'm so disappointed with CHW and with some of the vendors they hire.

2 years ago Edited January 10, 2024

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Reg Fort Worth, TX

A couple of weeks ago we had a water leak and it was pretty pleasant working with them. It is a pretty good value.

2 years ago

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Patricia Toole Delray Beach, FL

I had two separate problems with appliances and the response was quickly and satisfactorily resolved

2 years ago

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Ms Baker Chicago, IL

I have had 3 companies come to my house to repair my furnace. All 3 said I need the furnace replaced. Choice keeps sending more companies and refuses to have a supervisor call or correct the probelm e keeps sending more comapnies

2 years ago

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Faith Brumley Orange, TX

Choice is true to the advertising. They have had us scheduled with repairmen in less than 24 hours each time.

2 years ago

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Kirk and Linda Fuller Cary, NC

They have responded quickly and have sent very capable people out to evaluate/repair our appliances.

2 years ago

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Debra Williams Covington, GA

Does not keep their word. Promised me 2 months free. November&December for an error caused by their company. Then they tell me they only gave me a month. They may have put a month on my account but told me 2 months due the fact I had to take off 2 days. They gave the wrong info to the contractor.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 11th, 2022

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Cynthia J Anderson Cape Coral, FL

Great monthly rate. The plumber that came out was excellent...professional and fixed two problems quite quickly.

2 years ago

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Linda Abdullah Lawrenceville, GA

They are very responsive and have great customer service. I have had only good experiences when I submitted claims.

2 years ago

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DOMINICQUELL TURNER Atlanta, GA

Fast service in a timely manner! This Warranty is one of the best investments that I have made in 2020!

2 years ago

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Michele Evans Indianapolis, IN

Because every time I called them they sent someone out to take care of my issue very professionally.

2 years ago

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Lisha Durden Powder Springs, GA

They are quick to respond to claims and the contractors they use are professional and know what they are doing.

2 years ago

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MARK ARMOUR Beaumont, TX

I have been with Choice many years claims have all been dealt with promptly and completed satisfactory. No complaints

2 years ago

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Franz Ausserlechner Henderson, NV

The support of Choice Home Warranty and understanding of the issues involved to get the repairs completed

2 years ago

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Michno John Brookline Station, MO

All my interactions with your staff and ultimately with the appliance repair people have been excellent.

2 years ago

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Gary Bossier City, LA

I've had 2 claims and they handled both of them the way that I would have wanted. No disappointments!

2 years ago

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Caroline Stevens

My personal experience and when I have needed assistance I get help w Choice n service repairs.

2 years ago Edited January 10, 2024

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J Garlington Orange Park, FL

Fantastic AC/ Heat expert...Love my AC took care of business and corrected my problem quickly and with courtesy.

2 years ago

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Jackie Barefield Hitchcock, TX

T hey respond quickly to my needs and are quick to address my issues and make repairs or replacements.

2 years ago

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Wayne James Las Vegas, NV

Fixed my HEATING SYSTEM asap AB&E was a wonderful company to work with and Rich went overboard to help us.

2 years ago

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JESUS REYES San Luis, AZ

Great customer service, service is prompt and response is quick and technician very courteous and professional.

2 years ago

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Helene Lonick Mesquite, NV

Never had problem with a different company even though the item I called about was 20+ years old and I had no idea what maintenance had been done. I believe that you are using this as an excuse to not effect a repair/replacement.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Verified Customer

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Debi Adams Lynchburg, VA

When serviceman finally came, everything was fine. Took over a week to even schedule a service call. Now my dryer has died and I will have to wait a week for a repairman.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Art Georgetown, TX

Great rates as well as excellent choice of providers. All top rated from my perspective and experiences so far.

2 years ago

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Carrington Smith Fort Washington, MD

Other than the obvious, you all treat your customers like human beings. The service techs are high quality.

2 years ago

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Alan Stumpf Marshall, TX

The Acme Airconditioning & Heating people really worked hard to fix our heater. They found 3 things that needed fixing

2 years ago

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Charlie Brown Denver, CO

I contested a decision by CHW and was assigned a case manager who never returned my calls and did not respond to my emails. I will never recommend them and the case manager should be fired. They promise immediate service response but it is all lies. They should hang their heads in shame. all lies

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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Verified Customer

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SHOUMING ZHANG Katy, TX

My electric exhaust at kitchen had leaks, but rejected to repair by the service rep who told me Choice only covers exhaust located at bathroom. I checked all Choice contracts that never mentioned any location where Choice warranty didn't cover the exhaust.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Verified Customer

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Rosemary Dahri Cherry Hill, NJ

I have had several situations needing service on appliances. I called and received excellent service.

2 years ago

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Gwendolyn Gaines Charlotte, NC

Choice Home warranty are friendly and easy to work. They are always pleasant to you for what ever the reason is.

2 years ago

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Anonymous Decatur, GA

Just two weeks ago, I called for the best one and the plumber that they sent didn't really find the problem. The plumber that they send didn't do a good job and failed to identify the source of leaks

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Verified Customer

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Virginia San Antonio, TX

Choice home warranty has got good customer service. The people came out and did a great job. It has the best pricing.

2 years ago

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Theresa Clearwater, FL

Customer support is always quick to answer and get things taken care of. So far it has been wonderful.

2 years ago

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Andrew North Charleston, SC

They're pretty good at what they do. Someone contacts me promptly and everything went well. They did everything they offered.

2 years ago

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Ernest And Patricia Maryland Heights, MO

Used the warranty recently for the electrical and they responded quickly. I have needed multiple people to come for the same service.

2 years ago

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Fred Fort Lauderdale, FL

Very happy with the way things are handled. It is very organized. My ac was dealt with in a timely manner.

2 years ago

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Jimmy Jacksonville, FL

My air conditioning unit went out and they responded right away. It was easy to use and they were quick to respond.

2 years ago

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Kathleen Zellwood, FL

When my heat unit didn't work and everything was fine and quick. I have a very positive experience working with them.

2 years ago

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Constance Chicago, IL

When I used my warranty, they sent someone out immediately. They are among the top three warranty companies.

2 years ago

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Gary Pensacola, FL

The value is the best. Customer service is responsive. The repair was approved right away to get the heat working.

2 years ago

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Gregory Casa Grande, AZ

We got prompt service. They did a good job. We had to use it because the garage door would not open.

2 years ago

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Tom Tucson, AZ

Fast responding to my request. The customer support team is easy to work with and they are very helpful and friendly.

2 years ago

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Peter Mekheil Wheaton, IL

Very fast response, after one phone call the problem was fixed by a professional. No question asked.

2 years ago

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Patricia Johnson Bear, DE

After waiting 2 weeks or more for part to be delivered for our ice maker, 3 pairs of boxer shorts arrived. No ice maker part. But the shorts were clean not used. sent letter to my sales person with my concerns about CHW no response

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Verified Customer

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Pamela Mascio Aurora, OH

Takes too long to get service people out (3 months for AC). Contract excludes and limits a lot of things you would assume are covered. Email auto communication is awful - tells you appts are set up but they actually aren't and you sit home all day waiting and no one shows up

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 15th, 2021

Choice Home Warranty Reviews