Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Louis Arvada, CO

I waited six weeks to find out my washer couldn't be repaired. I'm still waiting for the $343.00 Lowe's gift card, which I won't receive until Nov. 14th; not enough for a new washer. They are $900.00 to 1200.00 dollars.

3 years ago Edited October 24, 2023

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roland flanagan Spring, TX

Extremely POOR customer service. We have been trying to get our fridge fixed - since July! It is now mid-October and we are no where close to getting it fixed. And at the last (total waste of time) service appointment, the technician said that we would have to pay for the parts (which weren’t even available). WHAT?!? I thought that’s why we had a warranty company. This situation is ridiculous and unacceptable. So ready to discontinue our plan with this company. They take your money but when you need their services they are worthless.

3 years ago

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Carol

Our A/C went out just recently, and the guy came out the next day. He fixed it in 10 minutes. The monthly cost is getting a little high for me

3 years ago

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Travis

Easy access, dependable and quick responses. Our dishwasher stopped working. I submitted a claim and the technician was here the next day.

3 years ago

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Philip

I had my A/C fan go out and had to be replaced. Every time they come to the house to do something, they were very professional.

3 years ago

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Nira

The service is great - I don't have any problems with it. They come when they say they're coming and they do exactly what they say they're gonna do.

3 years ago

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William

They got back in touch with me right away. It's just a good vendor, Anderson - he's very, very thorough and did a very good job.

3 years ago

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Janet Padron Miami, FL

They were very responsive with the issue that I had with the A/C. They were timely in getting the technician out there.

3 years ago

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Mark

They were in contact with me every time I had a problem. I used it on a washer and I used it on a hot water heater. They were very helpful both times.

3 years ago

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Marina

I'm very, very happy. So far I haven't had any issues. I had my refrigerator repaired twice and an air conditioner repaired once.

3 years ago

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Shamsul

It's difficult to communicate with the Choice Warranty company but they are good when I call them. The next day they send technician and they fix it.

3 years ago

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Gloria

They're pretty trustworthy. As soon as I contact them, it don't take them no time to get back in contact with me concerning my problem.

3 years ago

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Charles

The contractor they used for my work is exceptional. I was very pleased with my contractor. It was simple, quick, and fast.

3 years ago

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Casey

I need a new water heater and it cost me $75 for a guy to come look at it and then they wanted $1000 to replace it. So I couldn't understand what a warranty means. So I canceled my warranty. The first guy that showed up was fine, but very slow. Find another company. I got no service out of anybody.

3 years ago

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Catherine

I’ve had a very positive, professional experience. In the main all of the technicians have been very good, pleasant and professional.

3 years ago

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Carol Labarbera Miami, FL

Like that I can use the app to schedule a request and track it start to finish. Most service calls were on time and issue solved quickly.

3 years ago

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Himanshu Katy, TX

It was easy to file a complaint online. The appointment was setup quickly and the plumber showed up on time and fixed the issue.

3 years ago

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Sonya Columbus, OH

The service call amount is more than a couple of other companies that I have received quotes from. I should have been compensated for the charge because my issue with my dryer was not fixed which lead my to buy a new one.

3 years ago

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Vicky Bossier City, LA

Very positive experience with the company who came to fix the electrical problem. Rockin W Repairs (Jeremy)and with Choice Warranty also.

3 years ago Edited October 11, 2023

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Twila Blue Springs, MO

I have been dealing with a leaky toilet for 3 months. Paid the device fee twice and when I called again to say it’s not fixed I was told someone would be out soon. I have not heard from any plumber I feel CHEE hires sub par people.

3 years ago

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Eduardo

Because l like the way your company do the job when we need it but some time we need a little faster because some time takes to long

3 years ago Edited February 6, 2026

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Anita Perez San Antonio, TX

Not happy with their handling of a/c repairs…during the hottest summer days with a failing a/c, they insisted on requesting more and more evidence of faulty parts while our family was suffering with the heat. I finally asked the repairman for a new system, so that we could avoid further issues. They do not consider the customer’s overall health nor the possible effects of their irresponsibility. They want to avoid large expenses. In the meantime, the customer suffers!!!!!

3 years ago

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Paul Las Vegas, NV

Poor customer service! Called in 2 related plumbing issues and rather than bundle them together had to double pay the same plumber since they wrote them up separately! Also not happy with sending me emails, two separate ones indicating that my claims was cancelled for not being available at the appointed time when we were there but no one showed up! Really!

3 years ago

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Theresa Rio Rancho, NM

It took weeks to get the repair scheduled on our swamp cooler-fortunately we were still able to use it during that time since we were having record high temperatures. Once scheduled, the repair person, Cody, was very friendly, knowledgeable, courteous and professional and took care of the problem for us.

3 years ago

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Randy Las Vegas, NV

I have had Choice Home Warranty for many years with over 10 properties. They used to cover the claims with ease. Somehow the last 2 years, 9 out of 10 claims had been denied. The only time it was approved, it only covered a small portion of the entire cost. I have had the same plan coverage since day one and those denied claims were the same type of claims they used to approve before. Now they just go out of their way to deny everything. I wouldn't recommend Choice Home Warranty to anyone.

3 years ago

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Lynda

I waited nearly 4 weeks for my toilet to be repaired. I felt that if I had not been persistent, making number phone calls and entries in the claim portal, I would not have had any resolution to my problem toilet.

3 years ago

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Diane Naill Rockford, IL

Had to pay for my air conditioner to be replaced in AZ when I had Choice Warranty there. They took too long to get a HVAC person when the heat was 115. My renter was threatening to turn me into AZ Elder abuse. I would not recommend Choice Warranty to anyone.

3 years ago

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Denise Carey Miami, FL

When my air-conditioning went out this summer, the repairman was scheduled to come out six to seven days later. This was during heat wave. I appreciate that they came and did the repair a day sooner

3 years ago

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Jacob Allmon Mesa, AZ

Not a fan of the call center and when I attempt to call the rep that sold me the warranty I get poor English speaking customer service. I was told that i would not have that issue when signing up.

3 years ago

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Tinya Lacey Washington, DC

Each time I put in a request for service, my request was answered expeditiously and I have always been happy with the service and technicians

3 years ago

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D Tan Federal Way, WA

Reviewers are inaccurate. Claim for covered roof leak was initially closed because it was "not covered". Messaged in customer portal that it is covered but reply reiterated it is nkt covered. I had to make several phone calls to get to talk to a person who investigated and reopened the claim because service agreement shows coverage. Now still waiting for a contractor to get assigned for a leaking roof. It has been weeks and I am still waiting for a contractor to get assigned.

3 years ago

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Johnnie Sanders Fredericksburg, VA

The last repair was done well, however most of the repairs were due to shoddy repairs and shortcuts taken by the contractor you guys sent in April So you as well as I have paid for the same repairs twice that is sad

3 years ago

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Buck Handy Winter Park, FL

I like most the ease and convenience of having a system or appliance repaired or replaced in a timely manner when needed.

3 years ago

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Phillip Wells Flowery Branch, GA

The Technician arrived early, diagnosed the problem and corrected it in about 45 minutes or less. They did a very good job.

3 years ago

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LaDonna Smith Wichita, KS

I was very satisfied with my service until this most recent appt. The sears tech never showed up, I called both choice and sears with promises he was on his way. Two days he was supposed to show up and nothing no calls nothing. Called the next day and they were sending it to another tech. Here it is 8 days after the first phone call and still no tech. I have referred this company to so many people and won’t be doing that any more.

3 years ago Edited October 25, 2023

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Diane Shar Finleyville, PA

Terrible. Service man came out in August, it took months to get the conclusion that they can’t fix my 40” professional series stove/oven Everything works but the display is so faint you can barely read the clock and temperature display. They’re offering pocket change vs the price of this stove and they’re listing it as a cooktop instead of a 40” professional series stove oven combo. This is my first and only claim…STAY AWAY!

3 years ago Edited October 24, 2023

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Leroy Chavez San Antonio, TX

Love ❤️ the help and customer service. However going on a month and the service company has yet to fix my appliance.

3 years ago

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Barb Baumann Phoenix, AZ

I was so pleased with the way my claim was handled. It was easy and Quick. The people that came to fix my air conditioning were awesome!

3 years ago

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Anthony New Braunfels, TX

Choice limited my pool pump option to a low priced pump which evidently was not available for purchase. As a result of the $1,005 maximum I had to pay an additional &$1,266 for an adequate pump replacement that meets regulatory requirements. VERY UNHAPPY CUSTOMER

3 years ago

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Keyunta Howard Antioch, TN

CHW has been wonderful from scheduling to working with the contractors. I have not been disappointed with the services completed by the company.

3 years ago

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Charles Olive Branch, MS

what i like it shows my appreciation and satisfaction with the existing claims i filed the approved choice home i will be renew my contract.

3 years ago

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Charlie Hildebrand

No concern at all for how long a repair takes. Last appointment was cancelled by them after we were at home all day (our window was 7am-4pm) because their technician was running behind. We received notice at 7:30 that night that he was not coming and were rescheduled for 2 weeks later! I sent customer service a message about that seaming unfair and was told there was nothing that could be done.

3 years ago

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Nilo

Service was on time and looked professional.. im having a dishwasher repaired but it seems that access is not in the policy… do not know why but…,

3 years ago

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Gwen Courtney Las Vegas, NV

Overall, this company provided me great service. Only had to wait one day after requesting service. Called in request one day and tech was here next day.

3 years ago

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Kimberly Bethesda, MD

I have waited for almost 2 months to have a competent technician come to repair my washing machine. I receive NO updates from Choice as to the status of my request, NOTHING on the website to let me know what the progress is. The only way I find out anything is if I call and ask. I will probably cancel this policy and find another company to purchase my warranty from.

3 years ago

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Marina Tunit

Speed of service request is horrible, customer service is non existent ! The case managers have no manners and often say because i said so and there is noone above me , im in charge !!! Ridiculous !!! Will not be renewing !!!

3 years ago Edited June 7, 2024

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Carol almeranti Farmington, MI

My dryer broke down I called emailed Choice Warranty opened a claim and 3 days later my dryer was repaired within an hour

3 years ago

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Wilbert Upper Marlboro, MD

THE TRUE ITEM THAT ARE FIX, FOR PLUMBIND THEY DO DON'T FIX WHAT THEY CALL SECONDARY DAMAGE, (iF YOU HAVE A LEAK IN PLUMBING AND IT DAMAGE THE WALLS, THEY WILL FIX THE PLUMBING BUT NOT THE HOLE IN THE WALL. IN PLUMBING ALSO UNDER MY KITCHEN THEY ONLY FIX WHAT THEY CALL THE U JOINT AND WILL NT REPLACE THE OTHERE PARTS. THEY SADY THIS IS HIDDEN IN THE CONTRACT. THEY DO NOT MAKE YOU AWARE OF THIS BEFOR YOU SIGN A CONTRACT WITH THEM. iT ONE OF THE WORST COMPANY EVER. i HOPE TO FIND SO COMPANY BETTER TO DEAL WITH. vERY UNHAPPY CUSTOMER.

3 years ago

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Marsha Kunz

Very satisfies with the quick response in getting a repair man to our house. Our problem was solved and our fridge is now working properly.

3 years ago

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Cathy Butler, NJ

It takes way too long to get the service done Annoyed I signed up 3 people and my service call was 65$. Now it went up 85$ which I didn’t agree to when I signed up I will be looking for another warranty service

3 years ago

Choice Home Warranty Reviews