Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Mike Amos Granbury, TX

They sent an excellent repair guy showed up as day early which was good due to it being summer and the a/c had failed

3 years ago

check_circle

Verified Customer

star star star star star

Glenis Ortega McEwen Pompano Beach, FL

The company assigned to take care of my air conditioner, Doing Service as, was efficient friendly and timely

3 years ago

check_circle

Verified Customer

star star star star star_border

Sonya Owens Holland, OH

good service, they found plumber that could come out the next & when I wasn't available the plumber adjusted date and time.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gilbert Cardenas San Antonio, TX

There were two things that disappointed my family, The first was the delay in getting the funds for a new appliance, we waited three weeks, thats 3 weeks without a drier. The second was the amount we received for a new appliance was nowhere near what a dryer cost in today‚Äôs market, 1/3 of a drier similar to what we had.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Kristi Altman Katy, TX

Choice seems to look for any way possible to avoid paying the claim. We have had technicians not finish the work and Choice has not followed up even after several notification.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Richard Greene

The tech from Oasis Co was knew what he was doing and it very professionally, very knowledgeable an very polite.

3 years ago

check_circle

Verified Customer

star star star star star

Gail Madteogiovanni

Good service and fast always! Will always recommend.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

William Hart Cedar Hill, TX

My repair was done in a timely manner. The tech that completed the repairs were very professional and friendly.

3 years ago

check_circle

Verified Customer

star star star star star

Shirnett Bonner Hampton, GA

Quality service and rate per service.The service man was on time and he was very knowledgeable of his work.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joseph Swift Arlington, TX

I feel like this and people out they don’t diagnose things correctly so they get out of paying and I also feel like their case managers when you try to appeal and talk with them they don’t listen to your side of the story they’re not very knowledgeable about what’s going on and I thought they were actually very biased and rude

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

William Piacentini Parkesburg, PA

I had a service callfor my garage door. The service guy came out and told ke that rge brojen spring wasn't covered by rhe warranty. I had to pay 400 dollarsto get the jew spring put in.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Sep. 15th, 2021

check_circle

Verified Customer

star star star star star

Cody Lipps Spring, TX

On time and very friendly. Got the repair done in less than a hour and our air conditioner work like it should.

3 years ago

check_circle

Verified Customer

star star star star star

Peter Zambardi Havelock, NC

Just join recently and to put in electrical service request which was handled promptly & satisfactory.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Troy Brown New Bedford, MA

I have been waiting for them to replace my dryer apparently it takes 30 days before you get your e card so if you.have an appliance like a refrigerator your out of luck for 30 days

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 15th, 2021

check_circle

Verified Customer

star star star star star

Hari Hockessin, DE

Your services are outstanding and in particular I am very happy with my last claim the way you handled so promptly

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

J Englewood, CO

No communication. Technician said they would come back to repair dryer but never showed. I had to call choice warranty twice and received an answer later saying another technician would come out to revaluate and start the process over. It’s been 2 months! I’m thinking about canceling policy I’m so mad

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

LeeAnn Gibbs Prince George, VA

Terrible customer service. Terrible turn around time to get appointments to speak to a representative, to get issue resolved, if replacement the value they offer isn’t enough to buy a new appliance, gift card instead of money and it takes a month to process and still waiting. Awful and would not recommend this company!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Steve McCullough Commerce City, CO

Had to schedule my own repair. Had to contest a decision to pay for repairs. After I appealed the decision, the response was excellent.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 15th, 2021

check_circle

Verified Customer

star star star star star

FNU Om Prakash Plano, TX

Excellent experience on my issue with AC fan which got faulty... great professional service provided by tech person :)

3 years ago

check_circle

Verified Customer

star star star star star

Mark Doane Olive Branch, MS

Online request was easy, and got a email to confirm with a update, of the appointment and company assigned.

3 years ago

check_circle

Verified Customer

star star star star star

Brenda Euless, TX

Because they are prompt The problem is usually taken. Care of in a timely manner, and they keep you informed

3 years ago

check_circle

Verified Customer

star star star star star

Betty Blackwell Woodstock, MD

The service was great. Quick to respond. The contractor was very friendly, very professional and helpful.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Elizabeth Newport News, VA

Customer service is probably the worst I’ve ever experienced. I have been hung up on countless times, people do not listen to my questions and concerns, I have had some people just be straight up rude to me. No one can seem to resolve any problem I have.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Sep. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Matthew Moore Winston-Salem, NC

I would absolutely never recommend this company. The tech knew the system was faulty lied and the company closed the claim. I sent text messages to them where he openly admits it and the company is still trying to charge for another tech to come out.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Erica Jaramillo Bentonville, AR

We have had issues over and over again getting technicians assigned to us. We are just having to pay out of pocket to get things fixed because we choice can’t get anyone to the house.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

David Levin Bloomfield, NM

Aug 10 ac went out 3 weeks later they still could not find a tech to come work on it due to no one wants to work with them as they pay slow and undercut the retention for the techs. At that time I opt for the reimbursement option and don’t you know it they deny the claim

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Sep. 14th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Yvonne Bradley Hyattsville, MD

Do not return phone calls as promised, unable to give information when a contractor will be able to perform jobs requested, always send the wrong contractor.le to performed jobs that are needed,the assistant

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Fan Chen Aurora, CO

I had one of Technicians not showing up for his appointment after I waited all day. The one who showed up did the very minimum. I ended up paying on my own getting people come over to the house to fix the stuffs than waiting for home Warrenty company’s technicians. Not a good quality of services.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Andrew Bausher Florence, AL

Terrible customer service, no contractors want to work with them, every contractor I’ve spoken to said that home warranties are a scam and ive realized that when I chose choice home warranty (should have stayed with American home shield they at least seemed to care about the customer)

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star star

Paul Scottsdale, AZ

Quick response times when a claim is made and they partner with rofessional contractors for the work.

3 years ago

check_circle

Verified Customer

star star star star star

Barbara lay Batavia, OH

Got problems solved second time Dave from Veracruz took care of the problem with in a timely manner

3 years ago

check_circle

Verified Customer

star star star star star

Barbara Ward Little River, SC

They always follow through.Alwayd very courteous , and always there to listen to what you have to say.

3 years ago

check_circle

Verified Customer

star star star star star

Doris Utica, MS

They cover major appliances. They don't cover my computer but they did cover my refrigerator and air conditioning.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shirley Georgetown, TX

I would like to cancel. The first and only time I used the warranty my warranty was on August 18th. They came to fix the refrigerator and the ice wouldn't work so I called them back and now it is leaking on the floor. I am trying to get someone to help me but I am not hearing back from them. They didn't fix it and they won't come back.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ira Durham, NC

I needed to use Choice for my freezer. They came out to assess it and came back four days later with the part. The part did not work and now it's been over two weeks and I have not heard from the company that is supposed to be repairing it. I think their service people are terrible and I haven't heard back from anybody I've called.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Bonnie Indianapolis, IN

It takes forever to get anything repaired and to get a response from anybody. I am disappointed in it. It took them a month to replace my hot water heater.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Sampath Frisco, TX

Great service. I think the quotes are reasonable. It's good customer treatment or customer service for the policy or insurance for sure.

3 years ago

check_circle

Verified Customer

star star star star star_border

Shadi Dublin, OH

I have two incidents that they covered. I've used it now for less than one year and I have agreements with them for six years.

3 years ago

check_circle

Verified Customer

star star star star star

Laur Ponte Vedra, FL

Had an issue with our dishwasher. They sent out a repairman who ordered a new part and fixed it as good as new.

3 years ago

check_circle

Verified Customer

star star star star star

M SHULER Mesa, AZ

I already shared my feedback , why do you keep asking me to share my feedback? Service is perfect! stop asaking me.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ricky Smith Alabaster, AL

When the policy was initially sold to me, it was indicated appliances would be replaced. There was nothing said about actual cash value or the age of the appliance. Now my dishwasher has quit and you guys pay 246.00. Pretty pathetic. We are looking elsewhere for another company.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Terry Kelly Waco, TX

I could NOR reach a live person when I needed help. When finally assigned a contractor via email, it was scheduled 10 days out! Your company knew my refrigerator had gone out and we needed someone out within at least two days. We weee forced to hire someone on our own. He came the same day. Very disappointed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Barbara L Glenn Bella Vista, AR

Their Customer Service is very bad. They do not get back to the Customer on a fallow through of a claim that has been established but has to wait for service from the Tech assigned because of a hold up on Tech's end.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Pamela Riegel Tarboro, NC

Had to wait on parts only to find out my washer could not be fixed. Now, they will replace it it's been 2 months not offering enough to buy new one. Now, I have to wait another week to even talk to anyone about it. 2 months without a washer is ridiculous

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Dawn Severn, MD

Extremely efficient. I submitted the request on a Saturday and the technician was at my house on Monday.

3 years ago

check_circle

Verified Customer

star star star star star

Fr. William T Alford Germantown, MD

The Choice team continually seeks ways to help make their customers experience a positive experience.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Vaiden Toano, VA

I have had three appliances broken since the start of July. It is now August 19th with no date for resolution. All updates and communications have to be initiated by me. I was overcharged $150 for initial deductible that has not yet been refunded. Calls are not returned. Very disappointing.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen Barker Columbia, MO

I had no hot water for 11 days. Only one person came out to look at it but never returned. No company's in my area are willing to work with them. Finally I had it fixed for $478 dollars. Out of my own pocket. Even emailed the owner of the business but never received a response. This is a worthless company. Save your money.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Kevin Kent San Angelo, TX

Normally, they have horrible service and response time. However, the last time I had a AC problem, the only time I ever ended up using Choice for a repair, the tech did a great job.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with prior services. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Sep. 2nd, 2021

check_circle

Verified Customer

star star star star star

Nancy Taylor Anderson, SC

They are always there when I need them and if there is a problem I can always count on them to fix it.

3 years ago

Choice Home Warranty Reviews