Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Gloria G Lewis

There service is above explanation; the employees are very cordial, sincere and don't mind listening to your complaints or concerns. When placing a claim they are prompt, no hesitation in providing the service u requested. I highly recommend this company and the monthly cost, service fee is great!!!

1 year ago

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Harold Williams

Speed and quality of resolution to claim. Staff is outstanding. Super company representatives that responded almost immediately and seemed very interested in helping me reach a satisfactory solution. Even the company that they selected for claim satisfaction was just the same.

1 year ago

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Kumar

There are multiple aspects 1. Wide range of items in the warranty coverage with equipment replacement 2. Quick response and in case they can't find right technician, we can pick our own technician (one time per year) 3. Choice to change technician. 4. More value per buck

1 year ago

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Dave Nichols

We've been with Choice Home Warranty for nearly 2 years and they've not only saved us money on home appliance repairs but have also given us peace of mind knowing that if we do have an issue, they will back us up with "more than reasonable" repair costs.

1 year ago

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Celestine

I'm a new and first-time Customer with Choice Home Warranty. The service was very good...starting from Customer Service Admin Staff to the Repairman who solved my problem with my Freezer Door. They were all professional, friendly and very knowledgeable. I'm very pleased.

1 year ago

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Frances

I called Choice Home Warranty and they got a Service Company and must add a Liable Company..Good Service..and They Fix My Problem...I will give Choice Home Warranty 5 ⭐⭐⭐⭐⭐ Plus 5 More if I could...I just want Thank You for your Amazing Home Warranty.. Thank You!!!🤩🤩

1 year ago

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SLO Smith

Once you have contacted them, you will be FLOODED with emails and phone calls, three to five a day, barraging you to purchase. After purchase, do not expect to receive services when something actually breaks. You submit a claim, then enter no man's land. The "customer service" phone number and on-line chat are absolutely useless, providing only rote responses like "you will be assigned a technician when one becomes available, usually within 24-48 hours." When you make a claim on a Thursday, that window extends to Saturday, and of course you can't reach anyone then. A call to ANY service provider will result in a technician coming out, the city in question is Houston, where service is PLENTIFUL.

1 year ago

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Kathleen Bowers

I put the claim in on a Sunday night and within an hour I had a date for Monday at 11 o’clock. The service Mahon texted and said he would be there at 11 and arrived on time. He fixed the dryer and was in and out in 15 minutes.

1 year ago

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Sharon

These gentlemen did not mess around. Arrived at my home and went straight to work on my ice maker. They had it fixed within 30 minutes. The service was great! That is why I renewed my contract with Choice a week later. I will be recommending Choice Home Warranty again.

1 year ago

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Garn Bugby

This company is remarkable! From the get go they have taken steps to help us! They are quick to respond and reach out and do their best! We would recommend them in a heartbeat. The service marketplace could take some pointers from them!

1 year ago

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Margo White

Generally Choice Home Warranty has performed satisfactorily. I have made a number of claims over the years and all have had a competent technician dispatched but in every case it's been days before one could come and then they diagnosed the problem but often had to schedule a return visit after they had gotten approval to perform the repair, especially if a replacement needed to occur. The biggest disappointment occurred recently when my air conditioner went out on August 3 when it was 117 degrees in Arizona. I submitted a repair ticket at 5a.m. PST and had to call them at 10:30 inquiring as to why they hadn't responded. I was told it might be 24 hours! They finally got back to me at 3 pm telling me I was scheduled for repair on August 16! When I called and explained to them how hot is was and was going to be in the coming days they politely reiterated the August 16 date and said if I tried to reschedule it would be even later. I had no choice but to pay out of pocket for the repair. I won't get reimbursed because it wasn't approved by Choice. Such a letdown and this will definitely cause me to consider other home warranty companies in the future.

1 year ago

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Gero

My experience with Choice has been frustrating. The technician they sent was negative about the company and uncertain about the repair process. My fridge has had ongoing issues, and despite multiple visits, it remains unfixed. Communication has been lacking, and I'm left waiting for parts without updates. Overall, it hasn't been a great experience.

1 year ago Edited August 2, 2024

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Padra

Jessica, Was very professional she knew her business and explained herself very well. most of all she listens to the customer concerns and based her decisions on the information that was presented to her. I thought she was fair

1 year ago

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Daniella

Being new to the organization and service, I was impressed with how I was handled overall and with all the various offers that were offered. Their customer support team was prompt and dependable, taking care of me right away.

1 year ago

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Cheryl

I like how friendly the tech was and knew what he had to do to fix the problem. He was a breathe of fresh air. Most the time when a service tech comes out, they are grumpy and act like they don't want to be here. This tech answered all my questions to help me understand what he was doing to fix the problem.

1 year ago

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Amber Martin

I love that l made the right choice with this warranty company. l had a technician come out and knew what to do and went above and beyond the call of duty. My dryer is working perfectly and my dishwater works perfectly but needs a small part.

2 years ago

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Anthony Colόn Jr.

Choice Home Warranty sent a service contractor to repair my Dryer and the gentlemen was very knowledgeable and did a excellent job in repairing our dryer. I have had other warranty companies but we made a good decision switching to Choice. They don't just send anyone they send professionals. Thank you Choice

2 years ago

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Aloma

The greatest greatest company ever I will recommend to all my friends and family as soon as you call them there is someone there ready with a day to come out and see and fix your appliance excellent excellent excellent thank you thank you keep up the good work I love you so much you're a great company God bless

2 years ago

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Bobby Elizondo

The first claim took a lot longer to get it permanently fixed. I took almost four weeks to get it permanently fix. Plumber came out the first time and only temporarily fixed it. The other claims went well with a local plumbing company came out quick.

2 years ago Edited May 15, 2024

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Tatyana

Recently I was in need of plumbing services, my appointment was cancelled but a Choice Home customer service representative found another firm that provided fast and reliable service so my problem was effectively fixed. I am very grateful for the efforts to help me and caring attention I have received.

2 years ago

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Dena McElroy

The Account Specialist, Suraj G, was very knowledgeable about coverage information and was able to answer my many questions. I was very pleased that he was patient with me during the application process. I will recommend Choice Home Warranty to all my family and friends because I know they will be very pleased with the service they will receive.

2 years ago

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Drusilla Arnold

Awesome company Excellent customer service Most of ALL: it’s been the best home warranty yet!!! I’ve personally referred everyone that I know to them and WILL CONTINUE TO REFER EVERYONE THAT I COME ACROSS!!! Thank you for your dedicated honest upstanding services Choice Home Warranty 💕

2 years ago

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Ethne Andrews Stroudsburg, PA

I was looking online for the best home warranty I could find when I got a phone call from Jim M. He did a great job of explaining to me what was involved. He got me an excellent deal after asking me questions I didn’t think were pertinent. Thank you!

2 years ago

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Guy Kahale Waipahu, HI

The reason why I give a high rating is that as my conversation with the agent that I was speaking with made me realize that the offer her was giving me made more sense and it would save me money in the long run and that there was no contract and I could cancel at anytime and they would reimbursed me of what I have left in my account

2 years ago

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Michael Foster Hallandale, FL

I just signed up for the service. Noah A was great and explained everything in detail, plus, he was able to offer me a great deal on my warranty program. After a few years with another company that didn't meet expectations, I look forward to having CHW in my corner.

2 years ago

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Nilsa Gonzalez Dallas, TX

With my old home warranty company, if the appliance could not be fixed, if was replaced. In this case my washer could not be repaired, and my option was to get $343 to replace it which it does not that is about 58% of what it would cost to replace it. I had to call the customer service team to be able to get a higher amount, which still does not cover the replacement of the washer only about 80%. Then the way in which it is done, it states, "to start replacement process click here" and then it automatically assigns you an amount to be refunded thru a "Lowes" gift card or a check. I switched from AHS to you because it saved quite a lot on the monthly. And sadly, now I feel that I am getting what I paid for and not in a good way.

2 years ago

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David Anderson Maryville, TN

Overall happy with CHW and this job was perfect... Anytime Plumb Rite is assigned, I know there won't be any issues. The concern that I have is that when you assign a contractor, you're very hands off so I'm left to deal with rotten contractors on my own - even though they are contractors of your choice. Fortunately, most of the contractors on your roster are really good (like Plumb Rite) but that isn't always the case. If you could short up customer support when things go sideways with a contractor, you'd be at a solid 5-star review!

2 years ago

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Thom Corrigan Parker, CO

Our Regional rep Amanda T is always great and super responsive. We just filed a claim for repairs to our boiler and Cheryl H , Support Manager communicated regularly with us to give us status updates and followup after the repair.

2 years ago

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J.J. Vermillion

They were friendly yet professional. I believe I received a very good deal on all that was covered. Just survived a serious plumbing repair which took 2 weeks to complete. Excited now that I have a backup plan in case something else breaks down.

2 years ago

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Fred Kalt Wasilla, AK

Technician was kind and thorough. He has belped us a couple of times. As for CHW, they need to improve their communication with policy holders. They cant just set up an appointment without first asking (calling over the phone) if the day and time is okay with the policy holder. They are horrible at communicating with their customers.

2 years ago

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Letty Valdez Patterson, CA

I like the coverage that was offered to me, it gives me peace of mind in case I have to do some repairs at home! A felt very comfortable with the monthly payments, the agent Matt R explained very well the coverage and also the options I have.

2 years ago

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Melissa Wood

I liked how fast they got someone to come out and check my heater but I was very disappointed that the technician did not get my heater working fully! He got my heater to turn on but said that he couldn’t get the fuel flowing into it because it wasn’t in the contract details? He told me I had to get the fuel in the line and use a shop vac to draw the fuel in? I was confused as to why he wasn’t aloud to do that? If he’s a HVAC tech why wouldn’t he finish the job to get my heater to actually produce heat?

2 years ago

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Donovan Edwards

So far I love everything about the company and service EXCEPT having to pay a separate co-pay on each appliance, even when it's the same guy talking to my wife about servicing additional appliances as he was repairing the leaking clothes washing machine. That was not the policy with our previous home warranty company, but I am still glad we switched to Choice.

2 years ago Edited March 26, 2024

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Sharon

This is a new policy so I don’t know the experience yet of service calls an actual customer service, but my sales rep was excellent. Very patient answered all my questions and gave me the best deal that he could that I appreciate.

2 years ago

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candlediva4u Owings Mills, MD

He was on time; courteous; friendly; efficient; fast; knowledgeable; and made sure that I understood exactly what the probable was and what he did to correct it. He gave me suggestions on how to use my dishwasher going forward to get the most out of it.

2 years ago

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bnjfrancis1 Allen Park, MI

Have used my warranty a few times, once for a furnace issue and a garage door opener and have been happy. It took longer than I thought to get someone out for my garage door but the company and service guy that came out was great.

2 years ago Edited March 5, 2024

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Donna B Drury Lawrenceburg, KY

Choice has been very good to us and gave us real piece of mine. I just filed a new claim on my furnace making a noise and it’s the only thing they have objected and thought the furnace was still under warranty and it is almost 20 years old. I put in a review, just praying.

2 years ago

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Jimmie Crenshaw II Dallas, TX

I liked my second call, I forgot the reps name I hope you can see whom it was I spoke with, I have to tell you, this person went out of the way to understand my concerns, she listened to me, resolved my issue! WELL DONE👏🏽🙋🏽👏🏽👏🏽

2 years ago

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Emily M Scoccimarro Manahawkin, NJ

great service. confusing when suggested appointment is changed. continue to receive confirmations of initial appointment after having received notice of change. minor problem. What counts is their prompt response to claims. Have used Choice for years and would not be without it,

2 years ago

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Eliot R Charlotte, NC

Quick response. I put in a claim on the website in the early morning (my heater wasn't working) and the tech was at my house at 12:30 p.m. and fixed the problem within the hour. I couldn't be more satisfied. Thank you Choice Home Warranty!

2 years ago

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Yvonne Potter Jacksonville, FL

I purchased this policy in March of 2023 and this is my first claim. Within minutes of going online and filling this claim on Feb 5, I had a scheduled appointment for Feb 6 with a window of the time my technician will arrive. So far this is the ideal company to take the stress off of everyday mishaps. Stay tuned for updates.

2 years ago

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Kevin L Coats Chatsworth, GA

My heating system went down and I contacted Choice Home warranty. The process was very easy. They gave my claim to a local company and they replaced the heat exchange unit. The only problem I had was the time it took to get the heating working but outside that I am very pleased with the service from Choice Home warranty.

2 years ago

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Jennifer Davis Midlothian, VA

We have had Choice for a few years now. Never had a problem. This time our heater broke when it freezing outside. It took Choice 2 technician visits and a final visit to fix the issue. I wish there was a quicker way to process claims like this. The technician said he had everything on the first day to fix our unit. Instead we went 10 additional days without heat. Our home was 50 degrees in the mornings.

2 years ago

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vicki portis Akron, OH

I'm giving three stars because at first I was led to believe this company was on the ball at serving thier customers. In January I put in a claim on one of my refrigerators which I keep in my garage. The service technician came out and recommended the refrigerator be replaced because he couldn't find the part that was needed, I agreed to a lowes gift card that would help in replacing the refrigerator for I believe 495.00, which I haven't received yet they said I have up to 30 day to receive. Haven't heard anything yet giving it until the first of March before I reach out again. I want to think good of this company, but I'm a little optimistic now until I get results.

2 years ago Edited February 21, 2024

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Jerry Cooper Hemet, CA

Gilbert (Falcon Plumbing Co.) was a very nice and knowledgeable professional. He arrived on time and listened to my description of the problem I was experiencing. I will highly recommend this professional gentleman to anyone that has a plumbing problem.

2 years ago

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Majestic Moments Riverview, FL

Choice Warranty has been a positive company to deal with for our warranty needs. They are efficient and quick with responses. The only part that we have an issue with is that sometimes the companies that select to do a job may not necessarily be the best and we have to request a different repair person. We understand that there may be limited companies to work with, but we should not have to have to deal with mediocre repair people.

2 years ago

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Ragina Bunton Chicago, IL

Someone recommended CHW to my daughter and she did a 3 way call with me and Elliott from CHW. He answered our questions and gave me a promotional offer. My condo insurance doesn't cover appliances. Now I'm happy to have good coverage at a good price. My daughter owns a 3-flat building and is considering to change from her present company to CHW.

2 years ago

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Cindy Elliott North Little Rock, AR

The service I received was very prompt, considering all the weather we recently injured. I called sunday and was repaired Tuesday. The technicians, Logan, were very polite and efficient. My heat was fixed in no time. They explained everything to me that was done.

2 years ago

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Happy Hermitage, TN

Everything went smooth. They did everything they could. I was a little disappointed that they didn’t cover the smoke detectors. They should’ve told me that before we hung up when I ordered the service but all in all the person was great they’re helpful very knowledgeable.

2 years ago

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Al Horaney Longview, TX

First time customer here. The contract won’t start until 23rd of February. The agent I talked to and signed up with was very knowledgeable and personable. He answered all my questions thoroughly and patiently. I’m looking forward to doing business with Choice home warranty.

2 years ago

Choice Home Warranty Reviews