Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Janet Davenport, IA

I requested service on my washer. Technician came out, diagnosed problem and ordered parts. Tech came back and installed parts...not working properly. Technician came back and did further work. Did not completely solve the problem. I requested another service call with a 'different' technician (in agreement with initial technician) BUT they rescheduled the same person. When he determined he was re-scheduled, in spite of my/our request, he contacted company and service now delayed from Friday until Monday.

2 years ago

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osmarino rogacheski Orlando, FL

Choice Home Warranty is a great company who gives you piece of mind in your home appliances, air conditioning and more. I'm being a client for more than 2 years, and i have a great response from Choice. When I open a claim they will contact you with a claim number and assign the best contractors for the specific area near you.

2 years ago

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Robert “Bob” Weiss Columbus, OH

We have needed to use the Choice Home Warranty program a few times over the past 12 months. Each time the tech who came to our home were excellent. They were professional and personable. The problem was resolved quickly. I highly recommend Choice Home Warranty.

2 years ago Edited January 10, 2024

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Peter Tagliente Webster, NY

Shemar was very professional and easy to talk to. he kept working to give us a better deal and I appreciated what he did. also that i told him that a friend told us about this policy and he told me that Eric Larson would be getting 3 more months of coverage free for the recommendation.

2 years ago

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Jeff Radwanski

I’m awaiting the giftcard from Lowe’s. Choice advertising says if it can’t be repaired Choice will replace it. Replacing the washer doesn’t mean one for half of what we paid but that’s how Choice sees it. We will continue to take the buyout at both of our homes until our 6 yr contract expires then we will not renew. But I have to admit the process so far has been much quicker. We’ll see how long it takes for the gift card to show up.

2 years ago Edited March 15, 2023

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Sara Broomfield, CO

I have to say I was very pleased with all of the contacts I spoke to at Choice! and how fast a technician was able to come to my home for a plumbing problem. Don't think he was here more than 30 minutes and problem was solved

2 years ago

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Danilo Rowland Heights, CA

The serviceman who fixed our clothes washer did a good job & knows what he was doing even though & found the problem. Since the first visit did not fixed the first time, he has to order a replacement parts & in 2 days he was able to get it & install it. Now our washer is working fine.

2 years ago

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Steve Carter East Stroudsburg, PA

Was able to schedule the repair technician when we wanted, although the window is all day which I did not like. He called before coming and was here when he stated, was able to order the parts and sent directly to the house and set up another appointment while he was here. Repair went well and on time....All went well...

2 years ago Edited March 22, 2023

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Doborah Cupps Cape Coral, FL

Great Company! They are professional, expedite and get quality people to do jobs! I had three claims and was thoroughly satisfied! Very responsible monthly rate for warranty and $85 service call well worth it! Love this company!

2 years ago Edited January 10, 2024

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Melissa Sutton Las Vegas, NV

We are very happy so far with this warranty company. They are very quick to approve claims and have saved us some money. We did have one issue where we had to call a few times to get something resolved but they have helped us every time so far! The claim process is very easy!

2 years ago

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Samuel Nonaka Pearl City, HI

The technician, Quang N was knowledgeable, friendly, and accommodating. He diagnosed the problem we had with our refrigerator right away, ordered the parts and called us to reschedule an appointment when the parts arrived. We highly recommend Quang and thanked him for his professionalism. He cleaned up and assisted us every step of the way.

2 years ago

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Robert Meredith Temecula, CA

I'm concerned about the service fee, which was $10 more than the original price of $75. We weren't informed that the price would increase, and that's unsettling. Another issue is that the repair person has to come twice - once to investigate the problem and get approval, and then again to make the repairs or installations. This seems like a waste of time and can sometimes end up costing customers more money, such as in the case of a water leak or if household functions are not met. We chose Choice Home Warranty because of the great reviews of its customer service, but we've noticed that there is room for improvement. We hope that these concerns can be addressed so that we can continue to appreciate the benefits of being your customer. Thank you, and have a great day.

2 years ago

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Misty Craig Pryor, OK

The technicians were able to come out the day I started my claim! They were punctual and efficient. They even had the part with them, which is great because I could not remember the brand of my dryer when I opened my claim. They cleaned up their work before they left. I could not be happier.

2 years ago

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Christopher Roberson Baltimore, MD

Kozmic HVAC technician was very professional and pleasant to work with. His energy that he embodied was one that you know he takes great pride in his quality of work. I appreciate how he thoroughly explained what the issue was with my system in making me understand what was the cause and effect.

2 years ago

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Kathy Hamilton Jacksonville Beach, FL

They’re right on it from the moment you put in a claim you get an immediate response and the people they connect you to are very efficient and go out of their way to get it done right. If they have to come back they do and it’s always just a one time fee for a claim till it’s fixed

2 years ago

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Michele Slate Days Creek, OR

Would much prefer to speak with a person when filing a claim as it isn't always easy to explain what a problem is from prompts that are offered The person who was recommended to do the work on my washing machine didn't seem to have much experience and had to look up on her phone what the possible problem might be. She decided it was a part that needed to be replaced and had to be ordered. I have still not heard back from her about if or when the part might arrive or when she might return. I subsequently looked at past reviews on her company and they were all 1 or 2 (at the most) stars, with the same kind of complaints as I have just listed. My question is, why is Choice Home Warranty still using this company when I know that they have other vendors in my area that I know are reputable.

2 years ago

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Deeatra Atlanta, GA

Choice is very reliable. When I placed my claim they called back immediately. The repairmen that came out has been on time and professional. I recommend Choice WARRANTY to all my relatives and friends. I've been using Choice for several years. Choice gave me the best overall price compared to other companies.

2 years ago

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Pat Casey Fleming Island, FL

There has been two times that Choice Warranty had to send out another service call on jobs that were not fixed correctly. I’m very satisfied with Choice Warranty services and will continue to have my Home Warranty with Choice Warranty.

2 years ago Edited August 28, 2023

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Joseph Greensboro, NC

We called for our dish washer leaking; service was scheduled for the next day. Tech came for service call, found the problem immediately. Also told us how to keep it from happening again. The tech had been here before, and I like the continuity of repair services.

2 years ago

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S Thiel Las Vegas, NV

We have had Choice for about 6 months now, and they have approved the work that needed to be done on various issues we have had (spa heater, plumbing, irrigation), so the approval process has gone fine. The problem with Choice is that they do not have contractors that are good at responding to warranty claim requests. I have had to wait 1-2 weeks before I get someone "assigned" to our claim. Some contractors have not been on time or had to reschedule (like we are not as important as regular customers) I have received emails from Choice stating to please wait "while Choice is waiting for a contractor to respond to the claim". It seems they don't have steady or a consistent stream of contractors under their warranty system/contract. So I am not sure if we will continue with this company due to having to wait. We have been fortunate so far that our issues were not emergencies, but not sure if we have something serious (airconditioners, leaking, etc) we would be happy.

2 years ago

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Ang Melbourne, FL

I was very pleased with the company that came out to check my AC. I was worried because the reviews of the company were not good at all, but Choice reassured me if I wasn't happy they would find someone else. Well that was not needed.

2 years ago

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Kyle Lowrey

So far I have filed two claims. The first one, a dryer issue, has been a far from pleasant experience. But, I am waiting to see the ultimate conclusion which could change my mind. Stay tuned. The first appliance tech was not very good and only diagnosed one of the issues we were having. The dryer ended up going out completely while we waited for parts. If I remember correctly, we filed the claim on 2/3/23 and I ended up having it fixed myself on two 2/3/23. I ended up having to get another business to fix the entire thing and I am currently dealing with the reimbursement process. The claims people make this process sound very difficult and frustrating but the resolution people make it sound easy and straightforward. I will see how it works out. I just filed a claim for an AC issue so I will wait and see how this goes. As far as the people I have dealt with people who are very helpful and people who are far less than helpful. So I give them a 75% approval as far as that. I don’t let the less helpful people change my opinion. I hope everything works out and I don’t regret this decision.

2 years ago

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Ernest Memphis, TN

Some of the contractors used by the company are substandard in how they deal with a claim, their technicians don’t seem very professional. I have had problems having them communicate with me on what they are doing and fail to return phone calls or texts. It is very frustrating to not know what is going on and when the repair will be completed. I have checked reviews about these companies and find they have very poor reviews. I would suggest Choice Home Warranty remove these companies from their repair list since they are not reliable and cause much frustration to the home owner who has to deal with them.

2 years ago

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Sonya Nashville, TN

2 years ago Edited January 10, 2024

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Ellen

I foundd Choice to be reliable. When I had problems for the most part they were dealt with quickly. I had a serious issue wity my refrigerator. The plus side is that they actually reimbursed me for a good portion of a new one. The downside is it took the refrigerator breaking down 3 times before this was resolved. I would prefer that they have the same technician come for related issues. For my 3 visits dealing with my refrigerator I had three different companies. Overall I would recomend them as a good way to cover your needs at a reasonable price.

2 years ago

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Karen Spring, TX

I have had Choice Home warranty for over 5 years now and have never had an issue that wasn't corrected. They are thorough and friendly, and you definitely get your money's worth. I don't think I could be any happier with anyone else!!

2 years ago

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Larry Coeur d'Alene, ID

I have made two claims with Choice Warranty. The first I wasn't pleased with. Was told it wasn't normal wear and tear. It was a air duct that had collapsed under my house. How is that not covered. It only cost me my deductible and the repair person was good and quick. Making the repair after going for parts. Second claim was for a stove repair. This claim was handled well. The tech. called before arriving.Arrived on time and made fast work of the problem. I will renew the warranty, at the end of contract, for a forth time if the cost hasn't made it to costly.

2 years ago

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Zach Fishers, IN

They do what they say they are going to do. But not really. They cover what they say they are going to cover, but sometimes it takes months to get your problem resolved because you have to rely on their booking system - which is - well - worse than trying to call a taxi cab these days (which makes me sound old and I am not which is the point of this comment). Sometimes they show, sometimes they don't - why - because you shouldn't be using old ways of doing things. And since they use crappy vendors, you are stuck having to have issues fixed more than once. I have had that happen more than once - and Choice is of absolute zero help in that scenario. However, when the day comes when I need something massively expensive repaired, like my HVAC - I am hoping it will be worth dealing with them for the last 5ish years. And lastly, and possibly the worst thing about them - when your premium is due about 4-6 months out - they will start blasting you with Spam emails and calls to renew. I block them and send them to Spam, but it gets to be up to 3 times a day, and it is super annoying.

2 years ago

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Michael Las Vegas, NV

I like the program, but the Plumer that was sent out was a rip off. First was the $75.00 co-pay (More than acceptable). Then came the $275.00 to change a shut off valve and finally the $400.00 for parts and to haul away the old water heater that I have to agree to beforehand! Shouldn't the shut off valve be part of the $400.00 in parts???? The only parts they installed were two hoses, an exhaust pipe and a drip pan. So, I end up paying $750.00 for a Water heater that I could get for $700.00.

2 years ago

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Isaiah Toussaint Jr Houma, LA

Filing a claim is very easy but the wait for a repairmen is unreasonable long. Two claims I filed i was offered to find my own repairmen, pay, and wait for a reimbursement from Choice Home Warranty. Isn't this is why I have this warranty in the 1st place because it is easier for me to pay 65$ service fee than 300$ 400$ or maybe even more and then wait for a reimbursement. What if there is a limit on what they would pay me back for. (Ex. Repairmen service fee 65$ + the repair 300$ 500$= 865$ total. And they CHW only approve reimbursement for 200$) #imjustsaying. Is it worth to keep this service? My husband says let's try it again and see what happens. As for me I'm ready to drop it & try another company.

2 years ago

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Donna Kingston, PA

I was a little frustrated because it was 2 days and they weren't finding a contractor for me. Your better off going with a contractor that you pick and is willing to fill out the reimbursement forms which i did because it takes too long for them to find one for you. My reimbursement check came alot sooner than expected.

2 years ago

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Gator Bill Miami, FL

Received quick response to initial claim. Service provider was also quick to reply to request. Service provider was very responsive and made immediate repairs within 1 day. Very happy with the 5 star service I received. Thank you.

2 years ago

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Ruth Austin, TX

I was pleased with my problem. I needed a new washing machine and Choice Home warranty said they would pay $343. towards another one. They would send me a check in that amount which I have NOT received. If I do not receive that check, you’ll be hearing from me as to how I feel about this company.

2 years ago

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James Lopez

I have been using Choice Home Warranty for several years and have no complaints with their service. From the ease of raising a claim on their website to the response of the technicians and their technical competence, all my claims have been resolved satisfactorily. Highly recommend them

2 years ago Edited February 12, 2025

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Newton

Choice Warranty did an excellent job fulfilling their obligation to us as their customers. They found and sent excellent professionals who agreed to come to our rural area. They each were pleasant people who did a fine job. We are very happy with the results and will recommend to everyone.

2 years ago

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Evelyn Millender Moss Point, MS

His knowledge of the air conditioning system. He explained everything clearly and was very professional. He explained how we should be adjusting our thermostat that will make the system more cost effective. He was extremely helpful. Thank you for choosing him.

2 years ago

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Jan DeBlieux Bastrop, LA

I liked and appreciated Albert’s assistance when I called. He answered all my questions very professionally and efficiently. He gave me all options and packages available and allowed me to choose with no pressure. Thank you and I will tell friends and family about your home warranty.

2 years ago

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Mario Howard Ashburn, VA

If you had asked me a few months earlier, I would've said that the service has improved greatly since COVID. I still believe the quality of service providers has significantly increased. However, the lack of getting someone on the phone to assist with a claim or with an attempt to explain your issue is still s struggle. The last rep I spoke with blamed me for incorrectly placing a claim for the wrong part. I noticed my ceiling cracking with mildew, so of course, I reported that my wall had damage because that's all I could see. When the contractor arrived he was extremely courtesy and friendly; however, his services didn't include finding the source of the ceiling damage and when I spoke to a rep she was extremely rude and pretty much said I should've known it was a plumbing issue. Nevertheless, it was discovered to be leak from the hotwater tank leading to my master shower and I was told by the tech that the leak was cause of my damage. I would later inquire after not hearing back from Choice to be told that the diagnosis was still under review on 2/16 and today is 3/28. Not a call or email; however, I'm pretty sure it is automated, but when I reviewed the notes today it said that the plumbing issue has been resolved. That is accurate; however, my ceiling remains damaged.

2 years ago Edited March 29, 2023

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Dawn Thurman St Louis, MO

The process to put in a warranty request is super easy. The tech that came out realized another part was causing our problem, got approval to replace and is coming back to fix. I appreciate him taking the time to look for other areas that might be causing the problem and getting it fixed right.

3 years ago

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Donna Babao Pope Valley, CA

I just finished signing up for the Choice Home Warranty program. The representative was very helpful explaining how the warranty works including the co-pay cost of having a technician come out to check and repair or replace an appliance. He also covered the monthly cost and reduced cost one to three year payment options. I did sign up for the the warranty program under the monthly payment option and am looking with any service people that need to come to my home.

3 years ago

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Galen Lloyd Huntersville, NC

Have used service several times. Service depends on who the case is assigned to. I've had some really good technicians and some who make appointments and don't show up. Sales practice is deceptive. Salesperson failed to mention if they're unable to repair something they pick an arbitrary amount and issue a gift card and you have to handle your own replacement. I had to pay $200 over the amount they allowed to replace dishwasher.

3 years ago Edited January 10, 2024

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Darrell Johnson Atlanta, GA

I enjoy the patience and professional work that Choice Home Warranty provide. I was surprised by the no nonsense that attitude that I was given. I was able to call and change some appointments because they were made so quick with the technicians.

3 years ago

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Michael St Louis, MO

You addressed my issue quickly. The person you sent to do the work was kind, respectful and very professional. The work was done fast and what was told me was the charges for the work was exactly what was charged. Thank you

3 years ago

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Robin Gravely Riley TN

I like the ease of using the service when needed. I have never had any issues when I've had a situation that needed attention. The customer service has been unmatched. Getting Choice Home Warranty has been one of the best decisions I've ever made! I referred a lot of people and will continue to do so!

3 years ago

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Wanda and Dan Laguaite Corpus Christi, TX

Thank you, thank you, thank you. The whole ordeal of a whole house plumbing situation was covered. All we can say is Yes! We are so pleased with the response of Choice Warranty sending an excellent company to complete the task in 15 minutes. Plus, letting us know how to alleviate the future problems. We couldn’t be more pleased. Many thanks!!

3 years ago

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Hugo Martinez Stafford, VA

My furnace was not working and the contractor you scheduled responded the next day. That was very prompt and since the weather was below freezing in our area we needed help you guys were there for my family and me. He found the problem very quickly and got the furnace working almost immediately. Thank you.

3 years ago

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Stephen Hurter Dallas, TX

Things went exactly right this time. From opening a claim to having our disposal replaced took only 2 days. The service tech was excellent , correcting mistakes the original installer had made. We bought a 3 year warranty- glad we did.

3 years ago

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Tom Dallas, TX

Our warranty tech was: — clear and helpful in his pre-visit phone calls; — arrived, with his trainee, on time, polite and respectful! — listened patiently, fixed little things quickly, taught us new “how to…” steps gently; — and finished up quickly! We’re grateful!

3 years ago

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Edmonia Evans Sugar Land, TX

I was able to immediately create a request for service via their website. It was easy to access and set up a service request. The information provided was insightful and clear. My request required two visits because of a part needed to be ordered. Choice reset the return visit and all was handled easily. Only one visit fee was due and paid.

3 years ago Edited February 22, 2023

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Jeffery Peterman Grafton, OH

The company for which was chosen to do the work for my request was awesome. From first time contacting me where very professional. There service man showed up and was totally awesome. Well recommended for anyone looks for the best home warranty.

3 years ago

Choice Home Warranty Reviews