Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Kevin Kent San Angelo, TX

Normally, they have horrible service and response time. However, the last time I had a AC problem, the only time I ever ended up using Choice for a repair, the tech did a great job.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with prior services. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Sep. 2nd, 2021

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Verified Customer

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Dawn Severn, MD

Extremely efficient. I submitted the request on a Saturday and the technician was at my house on Monday.

3 years ago

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Karen Barker Columbia, MO

I had no hot water for 11 days. Only one person came out to look at it but never returned. No company's in my area are willing to work with them. Finally I had it fixed for $478 dollars. Out of my own pocket. Even emailed the owner of the business but never received a response. This is a worthless company. Save your money.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Verified Customer

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Fr. William T Alford Germantown, MD

The Choice team continually seeks ways to help make their customers experience a positive experience.

3 years ago Edited January 10, 2024

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Usha Plano, TX

Service always on time. never had any issues resolving the problem. Most importantly the price is very good

3 years ago

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Suzanne C Quinones Troy, MO

They respond quickly. Always been happy with the people they've chosen to come to house to repair what is needed to be fixed.

3 years ago Edited March 14, 2024

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Verified Customer

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Robert Vaiden Toano, VA

I have had three appliances broken since the start of July. It is now August 19th with no date for resolution. All updates and communications have to be initiated by me. I was overcharged $150 for initial deductible that has not yet been refunded. Calls are not returned. Very disappointing.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Verified Customer

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Nancy Taylor Anderson, SC

They are always there when I need them and if there is a problem I can always count on them to fix it.

3 years ago

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Mark Farber Marietta, GA

Process to get an item fixed went well which included finding the right company and that company fixing the problem

3 years ago

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Verified Customer

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Brian Stewart Davenport, FL

Pricing on the service is very good. Being able to pick your own services company is a great benefit.

3 years ago

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Verified Customer

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Bruce Hoffman Fort Myers, FL

The ease of the process requesting warranted service. The professionalism and responsiveness of customer service team.

3 years ago

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Verified Customer

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Sis Sahlberg Sun City, AZ

When I needed help they got it quickly and so far any Service Person I've had had been kind, helpful,knowledgeable

3 years ago

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Verified Customer

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Henry Carter Richmond, VA

II have been a client for about 5 years .Every claim submitted has been resolved promptly. I renewed until 2026!!!

3 years ago

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Verified Customer

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Lola Florissant, MO

Easy to deal with and timely responses. Very professional contractors were dispatched to care for the problem.

3 years ago

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Verified Customer

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Mrs. John Andoh Kapolei, HI

The options to use your own tech is a great feature as well as CHW tech arriving sooner that scheduled.

3 years ago

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Verified Customer

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Peter Faltings Pocono Summit, PA

The service company did not come on the day they were scheduled and when they got here all they did was put a filter in my system

3 years ago

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Verified Customer

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Joshua Smith Collierville, TN

It takes too long to get a service technician. None of your call center reps speak English very well. The technicians who finally do take the job are sub-par. No one is interested in making sure we're actually satisfied.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 19th, 2021

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Verified Customer

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WILLIAM J. JOHNSTON Providence Forge, VA

Quick to respond to problems, fast efficient service and the companies they assign to do the work seem to be reliable and professional.

3 years ago

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Verified Customer

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Julie Compton Maryville, TN

I don't know what is better how easy it is to file a claim or how long it takes to get fixed both are wonderful

3 years ago

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Jb Mesa, AZ

They handled arranging to have my a/c repaired in a timely manner with a good and professional company.

3 years ago

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Verified Customer

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Elizabeth Mantheiy Magnolia, TX

Even though I have had problems in the past, the last two times I’ve had service it’s been excellent , Sears.

3 years ago Edited January 10, 2024

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Verified Customer

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Jean irwin Schaumburg, IL

Calls for service are dealt with promptly- have always been treated with courtesy. Very satisfied with every phase.

3 years ago

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Gerald Mumaugh Lincoln, NE

Got a handyman right away. Work done fast on our garage door new moter. Choice did cover it, like they said they would.

3 years ago

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Anonymous Ashburn, VA

All good service. The service agent that sold me the policy used pressure sales tactics and lied but the service since then has been good. My AC works now because of them.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Aug. 19th, 2021

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Verified Customer

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Kristen White Oak, TX

I wish they would pay better when you make a claim where they pay you. They replaced my dishwasher instead of replacing it. It was quick.

3 years ago

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Vickie Plano, TX

We have resigned with them. They give good customer service. The person they sent out for a plumbing issue was very professional.

3 years ago

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Pam Prairieville, LA

It is the best. I get prompt service from polite people. The next day after I put in claim, a person came out.

3 years ago

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Linda And Delmar

Completely satisfied with Choice Home Warranty. They have responded really quick and the issues get resolved.

3 years ago

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Jeffrey Columbus, OH

A lot of times when I make an appointment, the people never come out. Their customer support it argumentative about covered items. Just a few weeks ago, they wouldn’t cover something because it was in the wall.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 12th, 2021

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Verified Customer

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Cynthia Norman Allentown, PA

There were several times I needed a plumber to either fix a broken pipe and my oil burner shut off. Home choice was not able to respond to my claim in a timely manner and I had to pay over thousand to repair. Why have home warranty

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 11th, 2021

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Verified Customer

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Keith Holmes Warren, OH

Had to put a claim in twice and both times had no trouble at all work was done professionaly and qiick

3 years ago

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Carol Snyder Augusta, MI

Choice immediately made an appointment with a qualified service provider when our garage door opener broke.

3 years ago

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Camill Davis El Paso, TX

Choice is awesome and quick to respond. However, a couple of the companies I've had to deal with for repairs could improve on timely communication.

3 years ago

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Verified Customer

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Maria Dunbar, WV

They were quick to approve our claim and give us the name of the company that would be doing the repair.

3 years ago

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Verified Customer

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June Mathis Buckeye, AZ

Did not fulfill contract.. said garage door not properly installed.. this was a factory installation .. spring that broke came with door from factory ..but Choice made the decision to avoid payment .. leaving me with the costs ..(no wonder that Az has do many fraud cases against them!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 11th, 2021

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Verified Customer

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LaNeika Johnson Fort Worth, TX

Still waiting for a claim approval from weeks ago. In the meantime, just waiting to see if they will fix the issue but I have not heard anything after the initial appt.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 12th, 2021

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Verified Customer

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Marlene Braun Lafayette, NJ

I needed a plumber and they made an appointment and sent him over in a few days time. Great job. No more leaks.

3 years ago

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Jason Higa Mililani, HI

The small burner on the dual burner on my stove doesn't work. The technician said that the unit is very old (about 2004). it's hard to get the parts so I should wait till more things goes wrong with the stove so that it can be replaced with the insurance.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 11th, 2021

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Verified Customer

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Gary buckley Warren, OH

Very helpful and timely. When I call they they get right on it and follow up.to male sure it goes well.afterwatds.

3 years ago

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Verified Customer

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Charles W Watters Laughlin, NV

FIXED PROBLEM WITHIN 2 DAYS OF SUBMITTING PROBLEM AND TECHNICIAN WAS VERY FRIENDLY AND KNOWLEDGABLE.

3 years ago

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Verified Customer

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Niles D Hamblin Chalmette, LA

We are seniors so the service saves us the hassle and worry. Great response times. Nice contractors.

3 years ago

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Verified Customer

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Jorge Robles San Antonio, TX

Technician show up early, fixed problem and took time to double check everything. All has been good since.

3 years ago

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John Wylie, TX

The companies they assign don’t show up on time and don’t fix the issue in a timely manner. I ended up having to pay a lot of money out of pocket to get my air conditioner fixed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 29th, 2021

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Verified Customer

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Rose Mary Smith Pittsboro, NC

sent qualified plumber out, but did not replace old water heater that does not have replacement parts and not delivering hot water consistently.

3 years ago

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Crystal A Newman Atlanta, GA

For the most part it was seemless to place a claim. But unprofessional techs sent who cause more damage to the affected area and then customer is left without recourse.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 22nd, 2021

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Verified Customer

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VALENCIA BROWN Moncks Corner, SC

They were not useful to what I needed. My claim was denied and the POC on the phone told me it was my fault so its not covered. I do not see the purpose in paying for a warranty thats useless

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jul. 22nd, 2021

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Verified Customer

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Argenis Feenandez Pembroke Pines, FL

They are a good warranty company. Sometimes they respond fast and get you someone to come right away, sometimes you have to wait a couple of days.

3 years ago

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Patricia Laurenzano Albuquerque, NM

I have a broken ice maker that can't be fixed and someone emailed me saying that she was the person that was going to take care of my situation. I emailed her back and never heard from her again. Water is leaking out of the water receptical on the door. The ice maker is frozen and can't be taken out. Samsung suggested I get a new refrigerator!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 22nd, 2021

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Verified Customer

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Brenda Owings Mills, MD

I am happy with this company because they do a good job of solving the problem. The service is very fast and great.

3 years ago

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Judy Norcross, GA

Last year I had American and it was painful but with choice things get done quickly and efficiently. They do their best to get things done.

3 years ago

Choice Home Warranty Reviews