Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Cathy Smith Semmes, AL

Not impressed with this companies operational procedures. To difficult to go online to schedule, to difficult to contact customer service and finally, was ill informed upon coverage upon signing up.

3 years ago Edited October 16, 2023

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Jean Bidstrup

I’ll see when I get my refund Ridiculous that you hold off repairs for 24-48 hours when it’s obvious you aren’t looking for repair agents. You’re just irritating your clients. Fix this now m I also didn’t say amazing. That’s your input

3 years ago

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Steven

The tech came out in a relatively short time.2 days..He was great! Heating unit not properly operation. They resolved the issue.

3 years ago Edited January 11, 2024

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Rosendo Rockford, IL

I'm very happy to have home choice warranty Recently i requested a garage repair And they came very quickly and fixed my garage in minutes

3 years ago

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Ronnie Fairley Marrero, LA

I like I still have a small deductible based on years of being with this company. The price of my warranty pays for itself and I would recommend this company.

3 years ago

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John Columbus, OH

Very disappointed to learn that my second refrigerator and freezer were not covered under the warranty because I was told all appliances would be covered when I purchased the warranty. This is not my first disappointment in that response was slow to get service for my air conditioning unit which failed on the Labor Day weekend. In fact, the first repairman who arrived was totally incompetent and sold us, probably unnecessarily, freon for the system and was trying to sell us another control unit. The second repairman realized it was a burned wire and had it fixed in 15 minuutes.

3 years ago

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Justin Jelinski Aurora, IL

CHW gave me a time of 11-3 for my contractor and after waiting called the contractor and said he will be at the property at 5. Needed to change the appointment day. They need to correlate better with who they use. Still waiting for my microwave to work.

3 years ago Edited October 18, 2023

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Josephine Delapaz Los Angeles, CA

Quick response. Efficient and reliable service from the technician who came to fix the problem/issue. It was a job well done 👍👍

3 years ago

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NORA G Canyon Country, CA

Choice home warranty has been terrific at responding when we needed help with our garbage disposal and ice maker. I would highly recommend them.

3 years ago

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Theresa Smith

Choice do whatever the can not to cover an issue. The have sent out companies that was not knowledgeable of the issue at hand and they have deny to fix stuff that my policy clearly states that it’s covers. I have even been advised by choice customer service to put in a claim for something being told that it was covered and then after paying my $75 to the company I was told it wasn’t covered.

3 years ago

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vilma vinas LA

I am happy with choice Home warranty they make sure my claims are taken care of on a timely basis. I would recommend them to family and friends.

3 years ago

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Andrew Sanchez Killeen, TX

Customer service was helpful but i say the location of the technician can be helpful instead of saying they have certain amount of customers before coming to us.

3 years ago

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Sandra Israel

Wonderful. Quick, attentive knowledgeable, and very polite tech. Gave good advice and arranged to return with a later check up.

3 years ago Edited October 9, 2023

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Mary Venice, FL

You were not able to provide a plumber, so you authorize me to find one and you would reimburse me. Claim number 212829487 and I have not received my check yet and this was done on September 20, 2023.

3 years ago

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Jane

When I called, they responded quickly and and even when the technician came over to the house, there was good communication.

3 years ago

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Russell

The last time I used it was to replace my air conditioner in its entirety and the contractors that they chose to do it did an expert job.

3 years ago

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Dennis

For the price and the helpfulness and the quick response time, you can't beat it. Their reaction time is very quick and they're very responsive.

3 years ago

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Kristin

It was easy to transition from the previous company I was using to them. We haven't used them all that long, but so far they've been great.

3 years ago

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Kay

I'm just excited to have them covering my appliances and everything else that my policy covers, they're amazing. I would refer them to anyone.

3 years ago

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Anonymous

Everything's been working out okay so far. I've only had to file one claim. My dryer needed repair and I filed a claim and Choice sent somebody to fix it.

3 years ago

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Linda

I have a claim that's been out there for two weeks and nobody's contacted me. I'd like my claim that I've got out there, that's been out there for a couple weeks, taken care of. I'd like to be contacted about it.

3 years ago

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C

The first time they ordered the wrong water heater although they were sent the measurements and then when they were told it was the wrong water heater they ordered another water heater and the plumber mentioned that they ordered it. However, it was out of stock where they ordered it, and I have not been able to get in contact with anybody. Nobody's called me back to find out what's going on. I hope this is resolved soon. And then I may just cancel. I don't know what I'm going to do.

3 years ago

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Ruby

They suck. I haven't gotten no money back. I've been calling them for a whole week now and I cannot get in touch with no one. They don't come out when they say they're going to come and when your stuff were down, they're not there for you, but they won't pay money on time. Every month they want their money on time. If you're not on time, they will call you. But when it's time for them to fix my stuff, they're not there for me.

3 years ago

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John

I've used my warranty three times and they have very good technicians that they use, but two out of the three times they either disallowed the repair or they charged me for something that was part of the repair. So it seemed like a bit of a scam. When my old company charged 65, it was 65 to fix it. But with Choice Home Warranty they seem to always find some reason not to allow the whole thing or all of it, so they each time I had to pay 100 or 150 - more than the 65.

3 years ago

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Joan

I had a problem with the air conditioner - it wasn't cool and they came out and they fixed it. It was easy to make the appointment.

3 years ago

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Jessica

Much cheaper than the other warranty I have. I've only had one experience and it was positive. The first time I used them it was very quick and responsive.

3 years ago

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Anonymous

Most every time I use it, it's done quickly and efficiently, but then there've been a few times, like the time before last, that I didn't get help until like four days later. They didn't get anybody assigned to me.

3 years ago

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Ben

Slow response. Once they get there, they're very good. I tried to use it on my ice machine, which I was told when I bought it that it would be covered. It was installed. It's not an ice machine in a refrigerator, it's an ice machine in a separate appliance. And when I called about a repair they said it wasn't covered.

3 years ago

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Brent St. George, UT

I had 3 claims and all 3 were handled promptly and professionally and all seems to be in the works for solutions. I am impressed!

3 years ago Edited January 15, 2024

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jcdlawnandlandscape Charlotte, NC

I appreciate that covered items and systems are very expensive today, so having those items covered is very empowering to a good nights sleep!!

3 years ago

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David Anderson TN

It takes FOREVER to get a technician out. I'm now going on 4 weeks without a dishwasher because the tech that they send won't give us an ETA on when a simple latch will arrive which I could have ordered in 48 hours on Amazon. As a broker, I have always pushed to have a CHW policy provided for my client but this is the first time I've lived in a home covered by CHW. Needless to say, I will no longer be negotiating to add CHW policies for my clients.

3 years ago

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Deborah Glenn Knoxville, TN

This is my 4th try to send this review. At first I was pleased with the company that answered my call. So Choice seemed to be good. Now I have to say that I still have issues with my drains, but the leaky faucet is fixed.

3 years ago

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Bernadette Bechtel El Paso, TX

Although the speed of service and the contractors used were great, we were led to believe that the replacement would be completely covered. In truth, only about a third of the cost was covered.

3 years ago

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Cruz Hayward, CA

3 years ago

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David Burleson, TX

I have wasted 3 days of my time trying to communicate with a Bot or through text what is wrong with my dryer. Sears has been out twice and Garcia Brothers once. My vent is not blowing out correctly, therefore overheating in the house. I WANT TO TALK TO A HUMAN SUPERVISOR TO GET THIS FINALIZED.

3 years ago

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Brian Trenton, FL

Wait way to long for service. They don’t replace you appliances they give you values half if lucky of what they are worth. Had problems with Air Conditioning in the summer Florida heat. Didn’t get a service tech for several weeks. That’s a good service I think not. Very unhappy. Got it fixed and replaced on my own. Problems with other appliances same garbage show. I will never purchase one again

3 years ago

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Marybeth Born Springfield, OH

You never want to use a warranty, but it's fabulous when you do need it. They were fast, friendly, and fair when I needed it! EXCELLENT service!

3 years ago

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sol brinsfield Elgin, TX

Would not replace grinding motor on first tech visit .Said " not failed yet so will not repair.Motor seized up that PM(holiday week-end )and 107+ degrees!!Called back and tech returned the next week said motor seized up and would replace.Choice declined saying lack of maintenance was the cause.....THIS MOTOR WAS 44 YEARS OLD!!!A month later still no a/c.Decided to replace unit and will cancel Choice and find another provider.I understand that this is typical of Choice.

3 years ago

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Christi Lopez Springfield, VA

The service is great and the home warranty is definitely worth having. However, it's sometimes the companies delivering the service that aren't as top notch.

3 years ago

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George

Everything was exclusively taken care off,we recommend Choice Home Warranty to everybody,piece of mind completely!!!!!

3 years ago

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Irene Centerville, MA

I like that I had a technician come and restart my AC. He said he put in a dye to see where the compressor problem might be. The AC worked for about a week, then stopped. I have had a problem since July 28th. The inside temps of my house have been 88- 89 degrees. The original company is 2 hours away. That company didn’t like working for Choice . In the mean time I’m without a working AC. Waiting for the email Choice promised me about who will fix it.

3 years ago

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caryn fox Summerfield, FL

I’ve gotten service for every call. When I ran into a problem with one provider the company sent a second one to deal with the problem

3 years ago Edited January 10, 2024

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Jennifer Jordan

Prompt response fixing my air conditioner! Very pleased with the service. Reported on a Sunday and was fixed by Monday afternoon.

3 years ago

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Ira Houston, TX

Not sure of which service But if for washing machina replacement technician excellent Unfortunately Choice leaves me with a better taste Should not take this long to receive funds to replacement washer Quick to sign me up Absolutely no empathy for seniors having to put out excessive funds to get clothes washed Since like most seniors living on fixed income Not amazing at all

3 years ago

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redell louis Breaux Bridge, LA

My rating is purely based on my last encounter. The Customer Service Department is horrible. They have no desire in getting claims addressed in a timely/satisfactory manner. Although they ordered the wrong part, we had to suffer and pay more. It has always been a struggle to get appliances repaired, however, the issue with my air conditioner tops everything. We have been without our unit for at least a month in 2023 with triple digit record heat daily. No company treats their valuable customers in such an inhumane fashion! We are highly dissatisfied!

3 years ago

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James Newport, TN

the company you assigned to my repair was a smart ass l did not know about the appointment until hours before he was to come l called him and told him l couldnt do it at the time he had set he proceeded to tell me he didnt when or if he would be back in my area so it was now or not know when, l canceled him l called the office told them what happened they said they would find me another repairman that was the last l heard from you or the repair guy

3 years ago

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CH

We were so looking forward to Choice helping us out with the repair &/or replacement if aging appliances. Unfortunately that is/has not been the case. Choice has found ways to deny claims repeatedly and make it difficult or refuse to pay contractors. The last occasion Choice indicated, (wrongly), that mice had destroyed an outlet. There are No mice and the contractor indicated aging/age outlet. Thank you for the few services allowed, performed and paid for. (After paying $100 p/mo + 100 deductible?!. . . And continuing to climb without notice.)

3 years ago Edited February 16, 2025

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David Barton Springfield, MO

I liked the ease of filing a claim online and the quick response I got from Choice and then from the service company for my A/C.

3 years ago

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Tim

Everything's positive. They came out when we asked them to. Our garage door was broken and they came out the next day and fixed it.

3 years ago

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Mac

I used it maybe not quite a month ago. Our air conditioner had gone out on a Saturday, and they came out that Monday, so they did real well.

3 years ago

Choice Home Warranty Reviews