Choice Home Warranty: Read 46,194 User Reviews From Real Homeowners

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Mike Mehterian Frisco, TX

The Good News: Choice Warranty was quick to dispatch repair technicians to come to the home. Choice was quick to approve the repair and service was restored in a reasonable amount of time. Caution: The reason why this review was only given 3 stars has to do with only one water heater out of two being covered. I received a nasty surprise that I would have to come up with $2250 out of pocket because of only one appliance being covered. Choice does offer optional coverage for multiple appliances like water heaters but you do have to pay extra. Had it been better explained upfront or if the sales rep did a better job in qualifying the customer's needs, this costly situation would have been avoided because I would have wanted the extra coverage from the beginning. Make sure you read the contract thoroughly upfront to ensure you have the proper coverage.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 17th, 2022

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Gloria Bennett Myrtle Beach, SC

At first wasn’t sure we made the right choice. But seeing that they didn’t decline my claim, of course made my day. Just started with Choice and had to put in a claim. Thought no this can’t be happening. Was just my master bathroom toilet. I’m disabled can’t get down to the floor and my son has traumatic brain injury. My husband works so much so Choice to the rescue. They handled my issue and this customer is a happy one. Thank you

3 years ago

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EdA1 Huntington Station, NY

Choice home warranty has been excellent! Recent breakdown of our washer and filing the claim was easy, an appointment with an excellent repair service was scheduled within a day and when determined that it wasn’t worth repairing the washer they offered to replace the washer or give us money to choose our own. Very happy!

3 years ago

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Antonio R Tovar San Antonio, TX

We are new members of Choice so this was our first time using them, I went on line and made service request with in minutes received response that I would be contacted by service company, which I was. EMS tech showed up on Monday and serviced furnace, very quick and professional. The Tech was Michael A, would highly recommend

3 years ago

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AnnaMae Barber Booneville, MS

I filed a claim late on a Thursday evening when we were experiencing trouble with our heating system. The very next day, a technician was at my door at lunch to service our unit! I was thrilled that Choice was so quick to get our issue resolved for us!

3 years ago

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Alicia8608 Athens, TX

I have had a good experience with CHW, as I have made several claims over the past few years and the problems were handled promptly. However, the last claim I filed on December 12 for electricity being out in part of my home was not fixed until January 8th. The first technician that was scheduled no-showed twice and wouldn’t answer or return calls. Then it took several more weeks for CHW to get another technician scheduled. The technician that came did a great job. I am thankful to have Choice home warranty!

3 years ago

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Shelby Cook Upper Marlboro, MD

Service to fix my hot water heater has been quick and efficient so far. They came out same day to make a claim and approve what needed to be fixed. Hoping the same speediness occurs when needing to come and replace the heater so I can get back to living in my home.

3 years ago

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Paul Kelly Grand Prairie, TX

The Tech that was sent to our home was great, I have nothing bad to say about him. when he left, I still have the problem he came out to fix, no fault of his. I believe that somewhere in your ad it tells your customers that it will be fixed or replaced, not true. After he had done what he could do and the problem was still there, he could not get approved to do the next thing on the list . So I still have the issue and he tells me to call his office to get a bid on the replacement. I had another issue that I know could have saved me my $65, only if the call taker had taken my information and told me it would not be covered. No fault of the companies that come out but CHW not doing what they claim they would do.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Janet Evans

Technician was was awesome fixed my problem. First time a technician has fixed a claim I have filed first time normally have to come out again. I would recommend this company they did excellent work. So glad I have Choice Home Warranty

3 years ago Edited January 10, 2024

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Barry Myrtle Beach, SC

The technician was out taking care of the problem within a couple of hours of our call to Choice Home Warranty. The technician was professional, personable, and fixed the problem the first time. Air Professional is a great company for Choice Home Warranty to be teamed up with in my area. Thank you

3 years ago

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Mary Medina Orlando, FL

Whenever I have been in need to use the policy the service has been prompt, professional and the problem has always been solved. Select Choice after a big problem with another company and have never regretted lt. Keep up the good job.

3 years ago Edited January 17, 2024

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Barbara Finkelman Albuquerque, NM

I am grateful for my agent who was willing to work with me and my mortgage broker to find the best solution in buying a Warranty. The support for the type of cooling system I have and a price point better than any other company were the winners that gave me the opportunity to sign up for a long term solution to home care. Hurray!!

3 years ago

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Gloria E Morgan Burleson, TX

Any time I've had to get a repair done, I get an appointment within a couple of days at the most. Very easy to reschedule it if necessary. The only thing is this past week I had to reschedule my appointment for the next day. I received a e-mail stating it was rescheduled but the past two days they kept sending me reminders of the original appointment date so I put in another reschedule for the next day. Been very satisfied with the work that had been done in the past.

3 years ago

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bob wiedman Normal, IL

Customer service agents were very good and were very understanding of my needs The oven thermostat had gone wacky I burned 4 loafs of hand kneaded French bread. The appliance repair man called me about an hour or so later, to schedule the repair for tomorrow morning. Maybe then I'll bake more bread. Thanks customer service ladies for your help.

3 years ago

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Nicole Esposito Brigantine, NJ

Initally, we had not had a great experience. We decided to give CHOICE another chance before cancelling, and we're glad we did. Our heater was broken, and once we received the information for the contractor (who was local this time), we were able to schedule an appointment sooner, and he was able to get our heater working for the charge of the service call. It saved us a lot of money and the contractor was wonderful!

3 years ago

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Linda Koch Salt Lake City, UT

The technician arrived on time and was very business like, a pleasure to have in my home. He checked the systems out and when all proved out proceeded to defrost the internals of the fridge. the whole process took about two hours including cleanup. Very satisfied.

3 years ago

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jianzhong shi Memphis, TN

Excellent experience with Choice Home Warranty company. The response is timely and quick, the technician is very skillful and kind heartened, the coverage is very reasonable. Give Choice home warranty a try and you will give it a shout out!

3 years ago

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Laxmi Chhetri Austin, TX

The best thing is quickest service request and the worst thing is delay in service. I have to wait till the parts can be delivered and then call the technicians and wait till they can come and fix the problem. The process is too long. I wish they had carried parts with them so they could fix in the first visit,

3 years ago

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Howard H

We were having issues with our hi efficiency furnace, contacted CHW via email filed a claim, service tech was out the next day, diagnosed the problem, advised CHW the necessary repairs were approved and a return visit was scheduled

3 years ago

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Susan Adkins Pahrump, NV

I am extremely happy with Choice Home Warranty. A Technician was at my home on Dec 16th, 2021 to fix our heater. He was very nice and explained to me what was wrong with the heater and he replaced the part. CHW response’s quick to a new claim, and they keep you updated on the appointment.

4 years ago

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madeline bonomo Englewood, FL

My experience with CHW has been wonderful. This particular request was for the pool heater. My Tech, Dennis was polite and informative. He fixed part of the problem and has to get approval for the remainder of the repair from CHW. I have no doubt it will be a repaired as needed.

4 years ago

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Maria Ponce Oviedo, FL

Choice Home Warranty responded promptly to my air conditioner claim. They assigned a technician who also responded promptly. The tech showed up on time, was courteous, and quickly found the problem and fixed it. No hassles and excellent service. Highly recommend!

4 years ago

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Sam Peters Wellington, FL

Choice Home Warranty had a plan for home owners that covers many,many items that can fail in the average home. Can be very beneficial for most items that fail but not very thing that fails. Read the fine print for the product plan your are considering b4 you pay. Ive used Choice for more 2 years. Its covered the repair or replacement of many items in my home. But is hasn’t covered everything thats failed. So consider your plan carefully based on the items covered and the Choice plan offered. Its good but not perfect

4 years ago Edited September 21, 2023

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Jacqui DONPAILIN Philadelphia, PA

This was my first time using Choice Home Warranty after a 17 year awful experience with a previous warranty company. I noticed a difference right away in conversations to join this company and the immediate response from a technician when I made a request for service.

4 years ago

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Ioulía K Pittsburgh, PA

I did my claim online to save time. I needed a plumber to fix the stoppage in my kitchen sink AND fix the slow drain in my bathroom. Your online claim form doesn't allow you to pick more than 1 problem so I picked the main one (kitchen). Then when the service company called, I told them about both. BUT when the technician came, he said that because the work order only said kitchen stoppage, that's all he could do or Choice wouldn't pay them. So now I have to take off MORE time and pay ANOTHER fee for another service call. Which is ridiculous. When I was with AHS, I could indicate several problems on one claim, so that the technician could do all of them at once. VERY disappointed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Donna S Pinckneyville, IL

My initial calls were hideous. I made three calls and had to threaten to cancel before getting a manager that cd answer my question. The manager was extremely appalled at the lack of service and took action to rectify the matter. Too bad I didn’t get to him first. He did, however, give me his direct line so I can call him first shd the need arise in the future.

4 years ago

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Dee Bond Southaven, MS

I have been with Choice Warranty for three years and needed their services on several occasions. They have quickly assigned me to expert servicers. I have been completely satisfied with the quality and efficiency of Choice Home Warranty.

4 years ago

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Valerie Little Rock, AR

The repairman who came out was professional and knowledgeable. He got repair done. Problem is that we had to wait 4 days, in 100 degree temps, before he could get there. Meanwhile, my son, with no warranty, had exact same problem at his house. He called repairman from a local listing and got his AC fixed same day. His repair only cost $90 more than mine did, but he didn’t have to pay the annual premium, so, much cheaper. Choice needs more contractors to get the work done timely. I’m in my 60’s and my parents live with us, they’re in their 80’s. A broken AC in Oklahoma summer is an emergency. Our homes are not built to be 93 degrees inside. Repairs should be timely, or the warranty is no good.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Marieliz Coreano Santiago Charlotte, NC

Good Service , easy to setup the claim. I came from work around 7:00pm and I realized my AC don’t work. I login in my account check my policy and placed the claim. A few hours later they setup the visit next day we the technician. Easy quick and excellent service. Thanks

4 years ago

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Johnnie O'Dell Amarillo, TX

Called in my problem and immediately Choice Home got a technician out to my home and he diagnosed my problem got the part approved and ordered and we in comes in he will be back over to install it. What more could you ask for.

4 years ago

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Claire hynes Northport, NY

I think it’s the greatest company that I have ever dealt with they really do their job to make sure that you were happy with the results and I am overly happy with my results in two incidents that I had one with my air conditioning and the other with my hearing both superior incident by this company

4 years ago

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Sharon Green Bowie, MD

After coming over from two previous warranty companies to Choice, I can gladly say that my new relationship has already paid dividends. My issue was recognized, connected to an reliable service provider and resolved in a timely manner. The entire was efficient and responsive and cheaper. Thank you

4 years ago

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Steven Whites West Valley City, UT

I like best that they are usually right on it trying to repair your problem by sending a technician out, even though it was 1.5 weeks later on my washer. We've been having to use an expensive laundry mat in place of our washer. I dislike that the replacement was not a true replacement, a downgraded model that barely makes the cut. We had a high end front loader washer that went out and they will only reimburse us for the amount of a top loader that is some-what comparable by cubic-feet, supposedly features, etc. They offered us gift cards to an expensive store that we could get the cheapest model and still pay out of pocket on it, so instead we took a check for a lesser amount(than the gift cards) so we can go buy another front loader at a cheaper store. We will take the check and have to add about double cash to it so we can get a front loader again to match our dryer front loader.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 10th, 2021

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Cathy Saunders High Springs, FL

Other than a little difficulty in understanding the Customer Service agent I spoke with, I am very happy with Choice Warranty. This is my third claim in that many years that I have had to call on them. They are very efficient and do what they say they will do with covered services.

4 years ago

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Katherine Turner Minneapolis, MN

They immediately called me about my service. 7:30 pm, which I was very thankful. Jason called me next morning and gave an 1 and half hour window in which he would be there. Again, very thankful for that. Callede when he was 15 minutes away.

4 years ago

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Sandra Brown Melrose Park, IL

I found it very easy to schedule repair service for my dryer. The request for service was done via email. I was able to obtain a service provider the next day. I made the request at 11:00 pm on a Saturday evening. By Sunday afternoon I received a email indicating who the service provider was and what day and time the provider was arriving. I called the service provider to try and obtain an approximate time he would be arriving because I needed to do other chores. Everything worked out well. The service provider was knowledgeable and efficient. I would recommend Choice Home Warranty.

4 years ago

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Brian Notman Pittsburgh, PA

I liked the prompt responses but had some issues with the details of the claim. You have to understand the technician was not a network member so they knew they were getting paid from me, so the details of the receipt were vague. I think you as a company has to understand that and make it easy for the homeowner, otherwise your company did a nice job with the process.

4 years ago

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Garrynewsome Smithfield, NC

I was very pleased with the technician that came to diagnose the problem with the stove. I am not so very pleased with what Choice Home Warranty is offering as a solution for the stove. You recommended replacing the stove but you only offering a 3rd of a new stove cost to replace it with.

4 years ago

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ChrisTi Phoenix, AZ

Repair for our claim was completed within 6 hours of filing. They responded quickly to our claim and we heard for the repair company within an hour. Very lucky they had an opening that afternoon. With a great service technician. Just amazing.

4 years ago

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WCC Shawnee, KS

I appreciate the swift response I received from Choice Warranty. Technician arrived the next day after my call for service. Metro technician Michael arrived within the time frame that was provided in advance. He quickly diagnosed the issue, ordered the part and installed it. Great Job!

4 years ago

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Kimberly Boles Wichita, KS

I would give 5 stars however I just purchased the policy and will leave another review later if I use the policy. However with that said, the gentleman, Justin that I spoke with was very kind and pleasant. Was not pushy and did explain everything in detail. I was impressed with his professionalism. I was needing to purchase a plan and I feel better that I was able to have the chance to experience this with the help of Justin. He is top notch when it comes to explaining and helping with all questions that I asked. He is a 5 STAR!

4 years ago

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olga Gardner Maryville, TN

Easy to setup claim. We had a problem with our gas furnace the day before Thanksgiving. I set up a claim and a tech was at our house the day after Thanksgiving. They called to confirm an was very courteous and understanding of our family and work environment.

4 years ago

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Tara S Greenfield, IN

I’ve had choice home warranty for 3 years and have found it to be well worth it! The claim process is easy, and the repair companies have responded quickly. I had my reservations when I had to decide about extending the warranty, but I’m so glad I made the decision to extend it.

4 years ago

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Gladys Hicks San Angelo, TX

Toilet tank was not filling with water. Plumber from Wright Plumbing came out right away, the same day I got notification from CHW that they were looking for someone, the day after I called the problem in. Fast, courteous service and problem fixed. I am very satisfied.

4 years ago

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Wanda Grier Germantown, MD

I couldn't have made a better decision than to have a warranty under this company. It is easy to go online for a service request with a response in no time. The company scheduled to do the service was professional explaining what was being done and any additional information I needed to know.

4 years ago Edited December 7, 2021

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Eric Stanger

Submitted the work order and dispatch happened quickly. Tech was able to get out a day earlier than expected and was friendly and resolved my issue and explained what he found and fixed. He spent a few more minutes verifying the fix and was very thorough in his inspection

4 years ago

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Darryl Hubbert New Port Richey, FL

I submitted my claim on a Sunday and got an immediate response. The technician was there the next day. It couldn't be fixed but they gave me a very fair offer for a replacement. This is my second year with Choice Home warranty and I will be renewing.

4 years ago

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Kevin Conklin Charlotte, NC

We got immediate response and a technician contacted us very quickly. The appointment had to be changed due to an emergency and Choice Warranty was super about it and got it rescheduled for the very next day. The technician couldn't have been nicer, more professional and got the repair done in a very timely manner.

4 years ago

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Tita Columbus, IN

Quick to schedule someone to come out , even thought the first plumber was a joke and backed out because he wasn’t going to make enough money ( his words to me ) Wabash Valley Plumbing out of Brazil. The second one was quick professional and kept me informed. Hilltop plumbing and heating was fantastic.

4 years ago

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Ordia Haller TX

Choice notified me who was going to handle my plumbing issue. Stay Flow plumbing was very professional and courteous. They resolved my issue. I am very pleased with Choice and Stay Flow Plumbing. Choice kept me informed every step of the way from start to finish.

4 years ago

Choice Home Warranty Reviews