Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Elaine Cioni Ooltewah, TN

turnaround time after initial call. Professionalism and competency of person who repaired air conditioner.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ann Schucker Bel Air, MD

In small print; the contract does not replace appliances that cannot be repaired. A small amount of money is offered. The money does not even come close to purchasing any appliance that cannot be repaired.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ryan Kalamazoo, MI

We've used Choice Home Warranty twice, the first time was fantastic and a great experience. The second time was a disaster. The person they sent came out, collected my fee and never showed again. Took 3 phone calls to CHW to get them to finally send a new company

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Natalie Graham Clinton, MD

I am having problems getting my refrigerator fixed. It has been 3 weeks that I have been without an refrigerator and without keeping food in my in house. Im spending money on take-out food for last 3 weeks. I am very disappointed in CHW. I my refrigerator fixed. I have loss food and Sears has been here 3x and still no working refrigerator.

3 years ago

Reply from Choice Home Warranty

We sincerely apologize for the inconvenience. Our records show that the parts needed for your unit's repair has been ordered. Once the technician receives the part, you will be contacted to schedule an appointment for the repair.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Diane Mittelstaedt Fort Lauderdale, FL

They left me with a broken air conditioner and said they would get back to me in two days! I had to stay at a friend's house because it was 90degrees in my house! On the other hand, I give an excellent rating to the company that fixed/replaced my garbage disposal. That service and its technician were both excellent!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

Thomas David Lee Phoenix, AZ

Service was excellent on fixing garage door but wasn't fixed for three days. My car was locked in the garage the whole time. Luckily I had alternate transportation.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Hancel Springfield, MA

The service to order the parts is very slow, I have 3 months with my damaged washing machine and they have not been able to fix it, they told me that they are going to send me a refund 2 months ago and I have not received it

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Susan A Ako Egbe Lanham, MD

They have never done any successful repairs nor replace any of my damaged appliances. I pay technician $65 everytime they come for an appliance but technicians who recommend repairs or replacement are turned down. So, frustrating to customers.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star

Carol sauk Magnolia, TX

I received fast and efficient service the 2 times I used my warranty. Both times on my central air conditioning.l

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anand Inamdar Fletcher, NC

Many of. the service requests were not done either because it is not covered, or inability to find technicians due to pandemic, etc. This resulted in me spending money and hiring my own technicians to do the work.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Cheryl B Zimmer Plano, TX

Incompetent. Used parts. 6 weeks without hot water or ability to use dishwasher or new washing machine cycles. I finally hired my own plumber to get the job done with new parts and no more damage to my driveway like your technicians or flooding my garage.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star

Sharon Mahones Mansfield, TX

They respond quickly and schedule services quickly. Friendly, professional and customer service focus.

3 years ago

check_circle

Verified Customer

star star star star star

Carol Katz-Mouser Yuma, AZ

They have good prices, and when you call they answer. They sent up someone to come right out and help.

3 years ago

check_circle

Verified Customer

star star star star star

Denise Palumbo Southington, OH

I actually spoke to a live person. Someone got back to me immediately and the service was performed in a quick manner.

3 years ago

check_circle

Verified Customer

star star star star star

Richard Spring, TX

The repairman that was just sent out here was excellent. He fixed my washer and dryer within thirty minutes.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Felipe Midland, TX

Wouldn’t recommend them. We spent around three thousand dollars this past summer to replace the water heater because of them. We thought everything was covered. It would be great if they explained the policy well.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star star

Marge Schaumburg, IL

When I called to use choice the person was very easy to understand and clear and I had someone out pretty quickly.

3 years ago

check_circle

Verified Customer

star star star star star

Charlene Winston Salem, NC

Satisfied. I just used it last month and they came out and fixed the problem right away, no hesitation.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ricky Oklahoma City, OK

Customer service absolutely stinks and so does the company. I could give multiple examples but the most disappointing is on the appliances. The price is worse when you are replacing. They give you little money. It is false advertising. It is pathetic. They are a bunch of liars.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Columbus, OH

I am able to get a hold of the specialists right away. They find a company right away. I am happy with the service.

3 years ago

check_circle

Verified Customer

star star star star star

Antonette Saint Louis, MO

The service provider rep was excellent. I used it when the wash was off cycle. They are very responsive.

3 years ago

check_circle

Verified Customer

star star star star star_border

Miya

After I signed up, they kept calling me to sign up. My washing machine worked badly and they tech came and resolved the issue.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Elwood Spotsylvania, VA

The sales speech was good but I feel like after they got their money, they never listened. I paid for a whole year in advance. They read from a script and don't pay attention to what I say. I am a disabled veteran.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Oct. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Avery Looper Rock Hill, SC

Well the guy who showed up to fix my dryer it ended up being a clog event and he said he doesn't do club events so that was a waste of time and the guy for the washer never even bothered to show up or give me a courtesy call so my experience really suck this time but at least it cost me $65

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tammy Cochran Robles Fairbanks, AK

My 1st experience was great however my existing claim for our washer has been horrible! The case manager has not contacted us when requested and has failed to provide his ext # so when we call we are hung up on! Also the amount offered to replace the washer is far, far below the replacement cost.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

L Larabee Houston, TX

Major issue with getting hot water heater replaced...many made up lies, over 1.5 months of trying to get it done, and had to hire am attorney to send demand letter....no response whatsoever and had to pay for the HWH myself, even after your contactor stated it needed to be replaced due to normal wear and tear.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Sicklerville, NJ

I tried to use my warranty about a month ago. I'm still waiting for more assistance to come back on from the technicians make repairs. Horrible customer service. There's never a manager or supervisor we could talk to. A waste of money. Horrible company to choose.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star star

Raymond Elizabeth City, NC

Quick in responses. Water heater quit and brand new air conditioner quit, they came and they repaired quickly.

3 years ago

check_circle

Verified Customer

star star star star star

Mary Las Vegas, NV

They the the toilet was making a lot of noise and the plumber came out and fixed it. He was very good.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Toms River, NJ

Each time was good, got it fixed and on my way. They're not rude and they talk to you like you know something.

3 years ago

check_circle

Verified Customer

star star star star star_border

Maryann Ocean City, NJ

I had a washing machine that stopped in mid cycle. I called and I was able to get an appointment booked within 4 to 8 hours. They responded quickly.

3 years ago

check_circle

Verified Customer

star star star star star

Gopikrishnan Frisco, TX

I like the service so far. I call choice home warranty, choice home warranty fixed it. They did good.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

RUTH WEBSTER San Antonio, TX

They refused to repair my a/c system, saying that there was "rust and corrosion," when there WAS NO RUST OR CORROSION!! As a result, I was FORCED to replace my entire system and CHOICE refused to pay for ANY of it, in DIRECT VIOLATION of THEIR CONTRACT WITH ME!!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Pradipta De Smyrna, GA

CHW has been very prompt and professional. The service requests have been addressed within a day or two.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

lena Cooper Parrish, FL

they do not live up to their contract. had a washer go out and they said it wasn't covered. read my contract and no where did it say that rust wasnt covered. tried to contact them, wrote then e mails and am still weighting for a response .

3 years ago

check_circle

Verified Customer

star star star star star

Roger A Exposito Albrightsville, PA

I've only had one instance for a repair of my clothes dryer but, the claim was handled very professionally

3 years ago

check_circle

Verified Customer

star star star star star

Cathy Archibald Fort Mill, SC

I was called back quickly and later told when to expect the problem to be serviced! Gave me peace of mind

3 years ago

check_circle

Verified Customer

star star star star star

Canada Winn Wichita, KS

The company's they pick to fix the work at my home are great. They also get me the quickest appointments they can.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gene Bass Webb City, MO

Technicians did not show up as scheduled. Slow response from CHW in handling the situation. Took to long to get resolution and reimbursed. Was without the appliance for 30 days when should have been replaced. Once agreement to replace did not replace for new appliance.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 7th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jae Jeong New Market, MD

I had several claims and everything was perfect except one that was opened 6 month ago and still not received the agreed service. HCW closed the ticket without following up with me after numerous emails back and forth.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 7th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Dolores Farmer Slidell, LA

You sent me a plumber that did not do the work due to he wanted 75.00 cash before he would. I refused to pay cash but offerred a check. He would not take it!! I called Choice and told you and asked for another plumber to be sent and as of today have heard nothing from you😡

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star_border star_border

venkata panga Cumming, GA

When compared to other warrantees I had, the coverage is less and there are some hidden things which I did not know while reviewing the initial contract

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Charlotte Brookfield, WI

I had an excellent experience with the response time, the vender repair quality and the ease of executing my claim.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

davida onley Chapin, SC

$85 for an assessment- other companies do not do that. Way below value replacement of the same item. I will not be recommending, I will discourage through the truth.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Ryan Dale Valdosta, GA

Each time I have needed to put in a claim the process has been very user friendly and easy to get the issue resolved.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Julie Frazier West Linn, OR

I will not recommend choice home warranty. I rated them before and told them the reason why I was unhappy. Someone from the company posted that they are having somebody look into it and contact me. I've heard NOTHING, but...I still get these emails to rate Choice???

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star_border

Pete Miller

Pretty quick response to a plumbing problem. And Total Pro Plumbing in Columbus, Ohio was terrific. Professional, knowledgeable, patient and kind.

3 years ago Edited February 7, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Regina Villa Rica, GA

TERRIBLE customer service! Brittany H. did not even care that she provided terrible customer service. Lack of response. Choice couldn't repair a covered item; instead they offered me less than 35% to replace the covered item.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 28th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

PZhu San Marcos, TX

Because I received unsatisfctory service: The repair work was delayed again and again. And compensation was not enough for the repair. I spent more than $50, but received only 2 hundreds for that.0

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Mike Amos Granbury, TX

They sent an excellent repair guy showed up as day early which was good due to it being summer and the a/c had failed

3 years ago

Choice Home Warranty Reviews