Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Vicci McCreary Southaven, MS'

Takes too long to approve repairs. My A/C has gone out a couple times with a bad capacitor. Took 4 days in sweltering heat before this very simple repair was made.

8 years ago

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Verified Customer

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Charlotte Kearney Slidell, LA

Never had one problem with them, fast service and when they couldn't fix my dishwasher they helped me pay for a new one. I'm here to stay

8 years ago

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June Lauer Ortonville, MI

CHW has come thru with all my claims. My only complaint is that I get differentl instructions or evaluations from different agents that answer my calls.

8 years ago

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Verified Customer

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Kendra Mcmullen St. Louis, MO'

There was a little hiccup where i paid for service because know one was available and i was not given half of the money that i paid to have the refrigerator fixed.

8 years ago

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Verified Customer

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Anonymous Cranberry Twp, PA

They're a great company to work with! We get someone to come and help us when we file a claim. Plus, it gets taken care of properly. On top of that, their price is good.

8 years ago

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Verified Customer

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Janice Willis Haughton, LA

The only time I've had to call was when my dish washer wasn't working. I don't have any complaints about that; it was repaired in a timely manner.

8 years ago

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Verified Customer

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Silva Kandiah Orlando, FL

When I called, they responded promptly and sent the technician to get it fixed. Their consultants have been very good and thorough. We were happy with the experience.

8 years ago

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Verified Customer

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Anonymous Bethesda, MD

So far, everything has been good. I needed to fix my dishwasher, but they replaced it and gave me a fair fine. Plus, their customer service has been excellent!

8 years ago

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Verified Customer

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S.K. Concord, NC

I decided to go with Choice Home Warranty because I heard they were good, and overall, their representatives have been pretty good.

8 years ago

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Jackie Hopson Temple, TX

They weren't that good at first, but it was cheaper than American Home shield. They finally called the right contractor, but at first it was kinda shabby service. The last time I called them it got better, but at first it took them quite a while to work out the problem when they came out.

8 years ago

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Verified Customer

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Subramaniam Suthan The Colony, TX

Choice Home Warranty is full of surprises, I thought it would be a good company. My electric-fan went out, and I call them and they said it wasn't covered. Then my faucet went out, and I called them and they said it's not covered. Finally, our A/C unit went out, so I call them and they said it's not covered, so what's the point? Every time I call, there's always something wrong on my end. They say it's not covered due to many factors. I wouldn't recommend it to anybody. I already cancelled it.

8 years ago

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Verified Customer

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Gregory Whitfield High Point, NC

They sent somebody over to fix my leaky toiler, but instead of fixing it, the technician wanted to sell me a brand new toilet. He only took a look at it once, and told me I needed a new one. I just got somebody else to come over, and they fixed it. They just haven't been very good.

8 years ago

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Verified Customer

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Anthony Maola Monroeville, PA

I had a plumbing problem, and they told me they didn't cover the inserts of the faucets. I have a refrigerator problem, they said they didn't cover refrigerators. I had a hot water tank problem, they told me they didn't cover hot water tanks. It cost me an extra thousand dollars for that last one! On top of that, trying to get on the phone with one of their representatives was horrendous. It was just absolutely terrible.

8 years ago

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Verified Customer

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Eduardo Luevano El Paso, TX

Every time I call them they take care of the problem, so their customer service is good. I got the service that I needed, and it was fast.

8 years ago

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Verified Customer

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Ronald Miller Platte City, MO

My experience with them has been quite satisfactory actually, I've only used it one time, and their customer support was pretty good.

8 years ago

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Filiberto

Bad service my washer dint work it took 3 weeks to get a technician and he couldn't fix it.

2 months ago

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Donald

Their number one rating and the service that they provide at my one call with a problem.

2 months ago

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Jim

Slow response. Your people have no idea what proper terms are for the problem.

2 months ago

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Lisa

I just canceled my policy. I did not have good experiences with Choice.

2 months ago

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Kenneth

I chose Choice because i had seen good reviews.

2 months ago

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Joseph

2 times I got very slow response from my claims. Days

2 months ago

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Maritza and Charles Amaro

Because of the price and the ratings online.

2 months ago

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Courtney Turner

I file a claim almost a month ago. They reassigned it and it still hasn’t been resolved.

2 months ago

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Verified Customer

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Darlene Shipley

Repair was approved. I have reached out to provider and Choice - no one has scheduled the repair.

2 months ago

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Rossana MOHAMMED

They were listed as number 1 home warranty app but it all a lie. The worse company ever

2 months ago

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Talmys

I like CHW over a lot of the other companies!

3 months ago

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sara davis

HVAC went out Aug 24, claim filed that day. Technician came on 26th, need parts. Return visit scheduled for 29th. Hopefully, this will get it working again. Very warm here in Florida

8 months ago

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Judy

they are the tops. I was with them for several years. Left them to try another company, that was a big mistake. I cancelled the contrat, got my money back and immediately returned to CHOICE.

9 months ago

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Raymond Ukaria

The technician that responded to my electrical issue was a great guy. He is very knowledgeable and right to the point and in minutes he was done with the repairs Mr. Price of Glenn Burnie Md.

9 months ago

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Neysa

We had an issue at first, the appointment date was not met and I stayed home all day and no one came. BUT the next day the person came and he was excellent! He came in analyzed the issue, called me to tell me what day he would be back, came back on the day he said, called me 20 minutes before arriving. I couldn't have asked for a better service.

9 months ago

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Roger Cohn

I have always been satisfied with Choice up until now. My AC has been out for over a week. Its 109 outside! My wife and family are uncomfortable and mad at me. I reported this and it took several days to get someone out to look at the HVAC unit. They said it needed a new blower motor b ut given that the system was over 20 years old and RF22 refrigerant is very expensive to refill, they recommended a new system. Choice took several days and then approved a rebuilt blower motor. The service company would not install an inferior motor so they approved a new blower motor ut then asked the service provider for a $75 discount. This has further delayed the repair. Now it is set for this coming Friday 13 days since my AC quit working. Almost two weeks without AC in near 110 degree heat. And I have been a customer for 7 years and paid 5 years in advance at the last renewal. I am very disappointed. They never threated me like this in the past

9 months ago

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Jannette Nieves

After submitting a claim with Choice Home Warranty, I waited four days with no technician ever assigned. I made multiple calls and was repeatedly promised updates, but those promises were never followed through. Frustrated, I took matters into my own hands and found a technician on my own—within just two calls and 24 hours. While the reimbursement process seems to be moving forward, they did not cover the full repair, and I now have to wait up to 30 days for a check in the mail. Disappointed with the lack of urgency and accountability. Two stars only because reimbursement (even if partial) is in progress.

9 months ago

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Jay Wigginton

We have had Choice Home Warranty for 15 months... have had three claims... first two were satisfactory... third claim went well... AC had stopped working... filed claim online and had AC repair tech there same day and AC repaired.... 😁👍

10 months ago

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Thomas Sims

I filed a claim for a leaking faucet. Choice set up an appointment with a plumber pretty quick. The plumber came out and fixed the leak. It was a smooth process with no issues.

11 months ago

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Deborah Kline

It took a moment to get assigned to a company but overall was very pleased with the service. I was called before he arrived, he arrived on time, had the parts to fix the AC unit and was very pleasant. Great company.

11 months ago

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Frederic J Guerrier

So, Please all the fine prints. We have a KitchenAid 36 inch electric 5 burner that went bad. So Choice W decided it's best to replace it instead of fixing it. Our whole kitchen is KitchenAid. The cooktop cost $1400. So CHW gave us $500 to replace it. Not even half. As the manager said, there a bunch of " cheap" ones at there for that price. Think abot that next time they ask you to renew

11 months ago

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Paul Barman

My first experience with heating problem was not nice. The technician company was not nice and then Choice took more than a month to find a technician. I had to finally find one myself. My second experience with garage door fixing was very good.

11 months ago

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Arlene Donaghe

I went in with mixed reviews on Home warrranties.I have had nothing but positive outcomes with Choice Home Warranty. They are quick to respond and have gotten my issue's fixed quickly..Very pleased with their service.

11 months ago

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Chavonne Holland

Pricing and getting a hold of a live person is good. They do not replace items that can't be fixed they offer you 1/3 of what it costs to replace it with a gift card to Lowe's . They ask how you feel about technicians they sent out, but don't do anything about them or reimburse you if they do nothing for you. Overall I'm pretty disappointed with them and won't be renewing.

11 months ago Edited June 18, 2025

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minnetta heidbrink New Orleans, Louisiana

I received a prompt reply, and a scheduled tech came the next morning. The problem was taken care of. My problem was with the phone person. She constantly cut out, muted, and I had to keep asking her to repeat what she said.

1 month ago

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Pamela Kaminski

Was able to get things repaired in a very timely manner.

1 month ago

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Richard Healy

in this issue we were completely satisfied

1 month ago

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Danika Brooks

As a previous client with AHS, I saw the difference immediately and am very pleased with my decision to go with Choice. I had someone from Whirlpool come to my home to repair my refrigerator in a timely manner, based on my availability.

1 month ago

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Verified Customer

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William

I'm too old to do it myself. S i called on them.

3 months ago

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Linda

THey have always been there for my needs

3 months ago

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Christina Youngers

some of the vendors are unreliable which makes it inconvenient to use at times

3 months ago

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Rhonda

Price comparison compared to previous company.

3 months ago

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John Shaw

I sure you won't be publishing this, because how you got high rating you must be paying people to say these things.

3 months ago Edited February 18, 2026

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Jack

they had the trained plumber repair fixed in 24 hours

3 months ago

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Sandra

Like the price. Don’t like the scheduling process.

3 months ago

Choice Home Warranty Reviews