Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Audrey Allen Powder Springs, GA

As a returning customer, the only complaint I had was the HVAC coverage, but it appears they have updated that policy. I had a few reasons to use Choice previously and it was money well saved. When I found Choice it was after an disastrous experience with another vendor, my returning to choice for a second year, and now on a multi year policy, is because they are pretty responsive and don't make excuses to avoid covering a repair. They are, to me, a reliable partner.

2 years ago

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Kimberly Meyer Green Bay, WI

Getting service was easy to set up online, a call was set with a provider, it was a couple days away, however I was able to contact the provider and and receive same day service. Our first call for service has us very pleased we changed home providers

2 years ago

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Debra A Martin Jackson, MO

While I overall like the product, I am slightly challenged by the "if we cant get a repair person out and we offer you to use your own repair person, BUT you get to pay for it first " For some people that is HARD.....especially as a realtor, I know many of my clients would be challenged to do that.

2 years ago

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Tawanamie Phoenix, AZ

CHW is awesome to have! They are quick to respond and the online portal makes it very easy to schedule service related issues. They are there to assist where needed. And the customer service is A1! As a new homeowner I will definitely renew my contract with them!

2 years ago

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Pat Lavorini

Over the years I have been very satisfied with your service. However, last year I was extremely frustrated when I believed the contractor was trying to charge me for items he could not explain. My frequent calls to Choice got me no where. I finally discontinued that claim and tried again later. This time the new contractor again told me I was to pay for unexplained items and again response from Choice was lacking. I reread my contract, which I should have done before. Choice should have explained to me with my first call just what was happening instead of saying "that's what the contractor told us. it was going to cost." Not why he was charging me so much over my contract fee.

2 years ago

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Ava Fitzpatrick Blue Springs, MO

I just signed up but feel good about it. Lisa was very good taking time to get me what I want and the cost of everything. When I have to use them will hopefully put a great review. She was more than amazing. No pressure from her just plain facts. If the other people that work there are half as good I will be a more than satisfied client.

2 years ago

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LaQuita T Birmingham, AL

I submitted my claim online and received a response quickly. I was very impressed that I was set up with an appointment so quickly. I had no problem with them reviewing and approving my claim to resolve my issue. I am so happy I chose Choice Home Warranty!

2 years ago

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Dr. Malone Lincoln, NE

I've worked with Cortina's and Sons before. They do great work and provide a good deal of explanation regarding what they're doing and why. They thoroughly explain what the costs (if there are additional costs) are for and what is covered under the standard call-out fee. They're an excellent partner.

2 years ago

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Betsy McLaughlin Wentzville, MO

The entire process was easy and seamless. Made a claim, Choice contacted me with the repair company. They were out to evaluate our dishwasher the next day. That afternoon CHW contacted us letting us know we would be getting a new dishwasher.

2 years ago

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MJL Phoenix, AZ

Technician was fantastic resolved issue immediately. Technician arrived hours ahead of designated time. Issue: AC unit was not producing cool air when running. Live in Arizona at heat during issue was 100 degrees at time of issue. Choice Warranty had issue resolve under 36 hours when reported at 8pm Sunday night.

2 years ago

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Barry Amrich Richardson, TX

Customer service really came through for me on this prepare. I needed an A/C repair, And customer service came through getting the parts ordered and coordinating with the AC technicians. And i'm back in business with nice cool air thank you

2 years ago Edited January 10, 2024

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Terry Stuart, FL

The person that came to repair the garage door was polite and knowledge. I am very satisfied with his services. My concern is that it took extremely long time to set the appointment. It was a kind of an emergency because my care was lock in the garage and I could not get out for a week.

2 years ago

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Jorge Gutierrez

I currently have 4 properties with them and this time I was so happy that the ac company never ask for additional “ charge” Cause with my water heater I need to pay extra, with my garage same thing, So this time I got all the correct fix and also co pay with no extra charge

2 years ago

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Greg Jump Beverly Hills, FL

Technicians were on time, very professional, and they took the time to listen to me so I could tell them what I had heard, and I observed with my AC unit. Their work was very clean, efficient, and swift. I would highly recommend this company.

2 years ago

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Philip M Dreyfuss III Las Vegas, NV

over the years I have had service with over four different companies. Been using Choice since the mid 2020's and could'nt be happier. Why ?? 'cause over the years Choice has actually gotten better and really improved from the coverages to the service personnel. Great company. On a six year contract now and saving $$.

2 years ago

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John Everette Fredericksburg, VA

I was impressed with Jonathan knowledge of the service that he represents. He explain in detail the service that will be offered by Choice Home Warranty. Also he was very courteous and able to support my needs with the service.

2 years ago

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Maryann Navarro Tampa, FL

Total solution AC was absolutely superb. They were on time, amazing communication and very thorough. I’m impressed at how fast you guys got him in, I did my claim on a weekend, and got my AC fixed that Monday. Thank you for your prompt service!

2 years ago

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Alicia Lockhart Griffin, GA

The technician said the same thing that the other tech said in February; however, he also said something the other tech didn't that he tried to rewire the air condition to eliminate the fuse from blowing. I love his thinking out of the box.

2 years ago

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John Ellis

Its a good value.. Out of 3 claims all were attended to in less than 3 days. One was for an HVAC condensation pump which was replaced on the first visit. The oven claim took 2 inspections and a month after they still haven't delivered the replacement oven. A sump pump claim was dismissed because they claim it was rain and not normal tear and wear which damaged the pump. When they sell or renew they don't explain that there is a $50 visit fee. Also, their definition of normal tear and wear is too subjective and biased to their advantage. I rate them a C++ or B--

2 years ago

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Bruno E Santos

I placed my claim on Sunday and got my under-the-sink leaking garbage disposal replaced by Wednesday. Initially, I was scheduled for Friday; however, I called LDK, LLC, and they came and did an excellent job. Mr. Diego Sossai was very gracious and professional.

2 years ago Edited December 12, 2025

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angela h. Philadelphia, PA

The initial process for making a claim is very easy and accommodating effort from the responding representative. Unfortunately, the overall process once the claim had been made and the technician/service provider has been assigned is where the lag in service begins. After the service provider comes out to make an observation to access the need: if the repair is not perform upon first contact, at that point then the back and forth between CHW and the assigned provider causes a problem for the client who has requested the claim for service. A speedier process for keeping your clients happy and satisfied should be placed at fore front when decisions need to be made: Client getting a quick resolve to repair should be considered in order to preserve the Quality of Service with the Customer in Mind. I was pleasantly surprised with this claim: The technician came out at the assigned time ( one week after the initial claim), the technician fixed my dryer the part was replaced, the same day, which was unexpected. I did not have to wait another one or two week for a decision to be made for the best cost effective decision

2 years ago

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Verified Customer

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Beth Wesley Cameron, NC

They sent a serviceman out the same day as I called. Unfortunately, due to the lack of available parts it took a while for repairs which ultimately could not be completed as an important component was no longer available. I was disappointed that it took a couple of weeks for a decision to be made by Choice on how to handle it and then almost a month to receive what they offered towards a replacement appliance. Still I am told by friends using other companies that this seems to be home warranty system wide.

2 years ago

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PR Kelly

I have been with Choice Home Warranty (CHW) for two years now, and the service has been excellent. Quality technician, especially the most recent service. They came in and resolved the problem in record time and put me back on track to having average utility bills. I can't them and CHW enough; I appreciate it!!!

2 years ago Edited January 29, 2024

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Verified Customer

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Richard And Robin Indianapolis, IN

We purchased our Choice Home Warranty and moved in to our present home about 9 months ago. We have called on Choice three times and we’re impressed each time. Easy to use, fast response and good service in our home. The price is reasonable for the value of our coverage.

2 years ago

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Cynthia Parker Surprise, AZ

I love that though the hold time to actually talk to a live person isn't that long at all. They're very kind and patient. They schedule the repairs quickly. Usually it gets taken care of in a couple of days, sometimes the next day.

2 years ago

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Verified Customer

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Michael Krodel Ocala, FL

Fuse HVAC & appliance repair did a good job of trouble shooting both the washer and dryer. Their follow up with parts and scheduling for new parts to be installed was also good. We had a little trouble understanding Vladimir O english explaining the problem with both appliances and installation but were able to add enough of our thoughts of what he was trying to communicate and got the answer to our questions. He did a great and thorough job and we are very pleased.

2 years ago

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Emanuel Preston Port Arthur, TX

Sanchez AC replaced my AC unit in a very efficient manner but the inside unit still did not engage. After thorough diagnostics they found problems with my inside blower. They were able to pinpoint the problem and replace the defective parts. My AC is currently operating like new.

2 years ago

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Judy McCardell Las Vegas, NV

Kyle, the technician, was courteous and knowledgeable and took care of our problems quickly. Would definitely like to use him again. He was on time and cleaned up after his work. He came on the week end and it has been experience it it impossible to have a warranty company send a technician out on the weekend.

2 years ago

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Joanna Merritt Knoxville, TN

Any time we have had to submit a claim, CHW has always found a great technician quickly and kept us updated on the status throughout the whole process. We are still under the one-year warranty service that the seller of our home provided, but we plan to continue paying for CHW once this year is up.

2 years ago

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Ronald Galway Sr Las Vegas, NV

My water heater was leaking real bad. I made the claim via phone around 9am. I called twice to check to see if it had been assigned to a plumber vendor because I had questions about what I could do since water was all over my garage floor. I was sent an email around 3:30pm but it went to my SPAM folder so I didn't see it until 6:30pm and the plumbing company was closed. I called another 24 hour company who told me I should drain the heater. I didn't read my contract which stated the tank was excluded until after the plumbing company advised that CHOICE would not cover the replacement. I should have been calling local plumbing co's to see if I could get a good deal on a water heater replacement instead of CHOICE in this case, My bad!!

2 years ago

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Brett Copeland Birmingham, AL

They do what they say and say what they do ! Great company ,,,I’d recommend to anyone needing a home warranty contract !! they approve my air conditioners to be replaced without any hassle whatsoever. It was an effortless process !

2 years ago

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Verified Customer

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Jim

2 years ago Edited January 10, 2024

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Verified Customer

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Rose farbman Hollywood, FL

In the beginning I was going to drip them. But they came out even though it took long time to get parts for my refrigertor. They did get them and fix it. Then I had a leak. The plumber that first came out cracked my counter, Plus he said the could not find the leak. We had to break the wall and the leak was right where we told him it was. There was apiece of wood he took off the wall under the cabinet and said there was no leak. which there was. So i had to call them back and they sent a different guy out and yes indeed the leak was right there. Then I got a letter they were raising the price. They made an agreement to keep it where it was. .They came out and fixed my Acir conditioner and they did come out the next day The guy was great. So I stayed with them. I hope going forward they do the right thing. I did write to them about the cracked counter. But no one called me. So we will see. They are ok. they do call you back right away most of the people they sent out were good. The only thing I do not like is that on most repairs they do not send someone out for 3 days. I d not think that is right especially when you have an emergency flood.. We shall see how they do going forward.

2 years ago

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Verified Customer

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Dennis Phoenix, AZ

Customer service is always good. They always let me know if I have a covered claim. Usually within an hour I have a scheduled appointment company with name and phone number of person coming over in case I need to reschedule. Always friendly and informative. Very pleased with Choice Home Warranty.

2 years ago

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Verified Customer

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Patricia GA

I loved that someone came out quickly and fixed the problem. I didn’t like that the person of my initial contact was not very assuring and did not seem to understand my stress with an impending storm on its way. However, someone did get in touch with me and did come within time.

2 years ago

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Verified Customer

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Ines Gomez San Antonio, TX

I liked the fact that once I placed the service I needed the company that had to do the job regarding my garage opener, the people called in a timely manner and came and provided the service fast and accurately. I now have a new garage opener. I thank the service person who came to install it. The service was excellent.

2 years ago

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Thomas McDonald

What a positive experience this was and I am very grateful! James R from Garage Door Viking came over and assessed the opener and within a couple of hours had it replaced and we were good to go, my wife was elated to have it repaired so efficiently, thank you!

2 years ago

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Maryann Lacy Middletown, OH

I just signed up today with Shawn. He was thorough and knowledgeable, and respectfully answered all my questions. I have lived in my new home for 2 months (which is 30 years old). I now have peace of mind, knowing all my major systems and appliances will be covered for a very reasonable service call. I gave 4 stars now, probably 5 stars when I actually use the service.

2 years ago

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Mellissayvon Chillicothe, OH

First of all, I had only been signed up for like a minute and a half and I was asked to do a survey. I have no idea of my overall rating at this point because I have only been a customer for two minutes. I can tell you that the salesperson I spoke to was not very reassuring, as he spoke 80 miles an hour and did not stay on the phone long enough to answer my questions. I thought maybe I would find my answers on the Q&A page but I didn't so I will have to make another call one day this week for my answers. IF CHW follows through on their promises then I am sure I will be able to give them 5 stars so until then....to be continued.

2 years ago

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Verified Customer

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Patricia

I like their availability to come out and diagnose the problem. As well as in some cases being able to fix it on the spot and if not able to ordering the parts and getting them in a timely fashion. Times I’ve had someone come out they were polite professional, and were conscious of keeping their area clean

2 years ago

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Verified Customer

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Terry Reid Stone Mountain, GA

The Choice Warranty company is worth its weight in gold, has been my personal experience. I don’t know what I’d do without them these past 6 years.. They’re not perfect but I see them trying to get there and I’m not asking for perfection, just deliver when I need you. So far they been able to accommodate!!

2 years ago

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Cherry Spickerman Atlanta, GA

I am so grateful for my warranty. My hot water heater had sprung several leaks and I was without hot water with my water heater needing replacement. It was 12 years old. The techs with whom I dealt were professional and so very helpful. I gladly would recommend Choice Home Warranty to friends and family.

2 years ago

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Paula K Schroeder

Joe, is an excellent salesman. Offered all of my options, without any high pressure. He answered all of my questions clearly without question. Great job, I only hope any service issues are handled as well! Thanks much, Paula Schroeder

2 years ago

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Verified Customer

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leslie martin Houston, TX

Liked good responses from Choice Home Warranty on my claim. I didn’t like response from EMS HOME SERVICE which was the home service provider selected to repair my air conditioner. EMS customer service and communication was horrible. Their customer service representative, schedulers and repair technicians didn’t appear to be communicating with each other which resulted in a significant delay in service of my AC repair. I give EMS Home Service an overall rating of one star.

2 years ago

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Jacques Bredius Kansas City, MO

Dislike your automated system. Prefer to talk to a human. Because when it asked me who the manufacturer was, I kept telling it that it was Whirlpool. Did not know what Whirlpool was. Had to repeat over and over.It also didn’t understand microwave/ oven combination. Very frustrating!

2 years ago

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Verified Customer

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Michael Gilbert, AZ

Warranty coverage and exclusions well-defined, easy to follow. Choice was very prompt in response to a water heater failure and replacement. This included remediation and water damage repairs. The plumber from Sage and contractor Western Skies Restoration were both recommended by Choice and also did great work.

2 years ago

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Verified Customer

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Katherine Knoxville, TN

I feel that I saved money. However, I disliked being caught in the middle between CHW and the repair company. Most independent repair men do a good job, have problems with CHW as well. Due to this situation, takes a month or longer to get anything repaired. Most of the repairmen come from 45 minutes away. They get approval but don’t want to go that far for one job. So they wait until they can do several at a time and if they don’t get to your repair that day then the wait is weeks longer. I have heard they give very little for the appliance much less than an insurance adjuster would have to pay.

2 years ago

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Verified Customer

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Allyson Rush

I really like them. Sometimes I forget the payment, and they're very patient on that. They also get somebody out here to fix things as soon as they can, and they're also very flexible if we need to reschedule or something. So we like that too.

2 years ago Edited January 10, 2024

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Verified Customer

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S V E Glendale, AZ

Prices are better than other home warranties I’ve had when I do the 3 year deal. Most things have been covered. A little slow responding with service people but I assume that’s everywhere since the pandemic, but I get better responses when I correspond via messaging. Long hold to get through to a live person. Overall satisfied. If prices stay reasonable I will stay

2 years ago

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Verified Customer

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Ashley Witrago

Submitted my issue, got confirmation the received it. Got an email later that day with company that would come out and got an appt date of less than a week out ( non urgent issue). The company that came out was very professional and fixed issue quickly. Nothing bad to say

2 years ago

Choice Home Warranty Reviews