Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Verified Customer

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Bob

Service technicians arrived when scheduled, were courteous and helpful in repairing the items and cleaned up the area they worked in,, when finished.

2 years ago

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Coach to Wisdom Dallas, TX

I have usedd the policy only once, but the technician that came to repair the HVAC gas fired heater was excellent. He knew exactly what to do.

2 years ago

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Margaret Milwaukee, WI

On Oct. 30, 2023 we sent a certified letter to Jim M, CEO of Choice Home Warranty detailing our difficulty in receiving service and reimbursement on our dishwasher. The letter was received Nov. 3, 2023. There has been no reply as of this date, Nov. 14, 2023. We purchased a contract for service on Jan. 4, 2023 and have filed no other claims other than this one. We would never recommend this company to anyone and will be canceling this contract.

2 years ago

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Brenda Dale Blackmon Jacksonville, FL

AC service man was very efficient. CHW had someone to my house within a couple days. Thankfully weather was cooperating.

2 years ago

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Iris

Choice Warranty has been a blessing pertaining to my home repairs. They are effective and efficient and responds expeditiously.

2 years ago Edited January 29, 2025

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Miguel Soto Riverside, CA

I like the fact that within an annual payment you are covered for all of your needs but sometimes the wait gor service can be a little long

2 years ago

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Lynne Wicker

Just had warranty work done, water heater replaced, paid over $600 and they did not put in a drip pan. Called ya’ll back and the gentleman that answer the phone could not care less. I even sent pictures of the damage done to my wall. What good is having the warranty program if we can’t trust the workers y’all send over. Still waiting on a response from Choice Home Warranty.

2 years ago

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Verified Customer

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dghartig Fayetteville, NC

On Nov 8 the plumbing in both our bathrooms backed up and our toilets became unusable, our bathtub failed to drain, and fecal matter surged up in the shower in my bathroom. I put in a claim #220211678 and you informed me a plumber would come on Nov 16!!! I called the plumber and they informed me that they could not come any sooner. I canceled immediately and contracted a local plumber that came the next day, Mike’s Plumbing Co. He snaked the lines and fixed our problem for $457.32. Please reimburse me. NOT AMAZING!!.

3 years ago

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Terry Madden Myers

I have been trying to get my washer fixed since April. They keep ordering the same parts. My basement has flooded twice. I have had to wet vac my basement twice. At what point do you just replace the washer. I have wasted 7-10 days waiting endlessly for the tech to come between 8-5 only to cancel after pushing appt to 6:14. Then 7:15 on last Friday night. Ned T thing I know they cancelled. Infuriating. I can’t take it when this is touted as the #1 home warranty company. Please redeem yourselves and solve the problem or replace asap. It’s been going on 7 months.

3 years ago

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Verified Customer

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sandra vasusarver

Part of our pool equipment started leaking and I submitted a claim. They were supposed to respond within 24 to 48 hours. And I did get a response which said they were working on it. And then I called and they still hadn't been able to identify anyone to come out and look at it. And then they did identify somebody about a week later, and Choice made an appointment, but the person didn't come. And then I had the number because Choice gave it to me and I tried to call the vendor that they identified and he didn't respond back. So I called Choice and they called him, and two days later he came out. And then he submitted their processes that he submits what he finds a problem, and then they authorize the repair. They did authorize the repair, but I still have not heard from the man to come back and do it. So this all happened between October 24th and today and he still hasn't been out to do the repair.

3 years ago Edited November 9, 2023

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Verified Customer

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Catherine Edgecomb Bakersfield, CA

Filing a claim was easy and service was fast. Completing repair took longer due to back-order of parts. Service technician was friendly and knowledgeable.

3 years ago

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Bassem

It was a little bit of a long time to wait for the material to come. It's more than one month to wait and this is the experience that we have. It was too long for someone without a fridge. After our our first bad experience, I didn't have any problem. They are all very professional and they handle it very well.

3 years ago

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Dennis

The technician was out here within a day. A guy came all the way from Dothan, Alabama to fix my garage and it took a couple of days for him to get the parts and stuff like that. But other than that, Jason did a great job.

3 years ago

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Joseph

Good value for the money. They sent somebody the very next day, and, as usual, the technician was knowledgeable and expedient.

3 years ago

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Edward

I just filed the claim, which was easy to do, and they emailed me a date and the company that was going to come showed up.

3 years ago

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Kim

I had an issue with my bathtub. They were quick to answer the phone and to get an appointment set up. I was very pleased.

3 years ago

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Laura

We haven't had any issues. Our circuit breaker went out and we had to have it replaced so we had someone come over and do that for us.

3 years ago

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R J Cumming, GA

I reported a leakage from my shower down to my basement ceiling. The contractor who came and looked at it said its not plumbing issue but grouting issue so he cannot fix. He said he will notify home choice warranty to send a tile person to take a look. However I saw the update on CHW claim that this problem has been fixed. The leakage is still there and I am planning to fix it myself. So not satisfied with this particular claim

3 years ago

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Verified Customer

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Paula Leonard Charlotte, NC

I did my reservations and Choice Home Warranty had the best rating and this far that has proven to be true. Excellent customer services.

3 years ago

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kimberly fuller Memphis, TN

A learning experience and being a first time homeowner this company has been trying to help me resolve some issue I am faced with.

3 years ago Edited November 15, 2023

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Carol Bridges Markham, IL

Every time I have submitted a claim, I have been extremely pleased with the Company's response and the service I haven received. Always prompt.

3 years ago Edited January 24, 2024

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F POWELL

Sent a repair company that forgot to order the part, still waiting. I can buy it on Amazon for $7 with delivery tomorrow. Now part won't be in until next Tuesday with repair Wednesday

3 years ago Edited May 14, 2024

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Sat Sanford, FL

Service is very good and quick. Only concern is if incase if any item need to replace then Chice Warranty is deciding how much they will pay, not the actual value of replacement item, this should change.

3 years ago

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Anita Grijalva Tulare, CA

Speedy service, good customer service. But, I still waiting to hear about my water heater. Either I need new heater or repair existing heater.

3 years ago Edited November 14, 2023

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Krista Pfeffer Nashville, TN

Sales oversold something he clearly could not provide - claims are rude and not helpful when you need them the most; If you appeal, you are promised a personal 1:1 point of contact, you will never talk to anyone else. BIG LIE. Eric P called me when Taurean R should have and he was so rude, he would not listen to anything I had to say, he finally just said I can cancel your contract and email you confirmation right now, he did that and hung up on me! Go elsewhere if you need a warranty company! These people will take your money and never help you! Buyer BEWARE!

3 years ago

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Verified Customer

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Tim Root Saint Augustine, FL

The tech Was prompt and efficient and explained everything he was doing. He also taught me how to maintain the AC unit on a monthly basis.

3 years ago

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Darrell Texarkana, AR

Have not had reliable service technicians fix issues from 3/23. Oh they take that $85 deductible money quick then never fix problem. Hopefully the current technician working on refrigerator will get it fixed after ordering another part yesterday.

3 years ago

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Verified Customer

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Mary Kay Lozano

Not all promises have been done. I needed to use it last spring and you all never got me a technician. And then when I went ahead and went and found my own technician, I received an e-mail from your company after the fact saying that if I found my own technician that I could get reimbursed. Well, that didn't happen. Y'all would not reimburse me because y'all said that I did not contact you all first to see if you could approve the technician that I had. And the person that I spoke to, she told me she was part of management and she wouldn't let me speak to anybody else and she would not reimburse me. And that really upset me because I have paid for this. I paid for it a whole year and I have never used it. Another time I had asked for a technician previous to that, and one never showed up.

3 years ago Edited November 6, 2023

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Verified Customer

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Ron

They are prompt with their response to a systems issue in our home. They don't cover all plumbing issues, such as outdoor spigots, which is the reason for the 4/5 rating.

3 years ago

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Rishard Las Vegas, NV

Choice rep was very good and relative fast. Technician was very knowledgeable and quickly evaluated the problem and fix it. Very satisfied.

3 years ago

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michael alexander Mesa, AZ

There’s a lawsuit against them by the Arizona, Attorney General. It outlines exactly the same problems that I have along with hundreds of other people maybe more. The contract says one thing but then when it comes to paying a claim, they find a way to deny it which is not in the contract that happened to me with some ceiling fans that they needed to repair and they authorized it but then they said it only covers two. And if I don’t use the vendor they sent them I don’t get any benefit at all.

3 years ago Edited November 15, 2023

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Verified Customer

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Ava

CHW schedules repair appointment with fictional company, that have 7777777777 as the phone number 2 days out from claim, the company never shows up and I can't reach them. Them CHW has me waiting for a new company to get the repair and I have already paid the $75 service charge, still waiting for repair. Not a reliable company and not customer friendly.

3 years ago

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Verified Customer

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John Broomfield, CO

The plumber did an excellent job of replacing my water heater and upgrading some of the the fittings that needed upgrading to bring it to code.

3 years ago Edited November 13, 2023

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Darius Banaji Reno, NV

Choice Home Warranty has terrible customer service and responsiveness. Needed to escalate my claim and speak with a supervisor to get any action on my claim. Most vendors/service companies do not like or will not work with a home warranty company.

3 years ago Edited October 23, 2026

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Verified Customer

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Stephen Saint Augustine, FL

Phoned in about problem with disposal and someone was out the next day to repair and fix the problem. Excellent service.

3 years ago

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ron74941 Jacksonville, FL

It took 10 days to have a technician check out my refrigerator. The first technician was canceled by Choice Home Warranty causing it to take another week for a different technician to show up. How is someone expected to go almost 2 weeks without a refrigerator. This is totally unacceptable. I am not pleased with Choice Home Warranty and this service for my refrigerator.

3 years ago

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Edward Jones Memphis, TN

I like the service. I put in about the problem that I was having, and at was taken care of very promptly. Choice Warranty is the best!

3 years ago

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Mike Russell Flower Mound, TX

When warranty work is needed, I can count on Choice to provide a quality contractor in a timely manner and get the work completed.

3 years ago Edited November 14, 2023

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Lucille Imparato Whiting, NJ

They replied quickly to my request. Sent a technician promptly. He diagnosed the problem and we are just waiting for a part. Courteous service man.

3 years ago

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Vishal Choudhary Atlanta, GA

You have to wait a lot for their assigned contractors to show up. And then most of the claims are denied for some reason or other. Not worth the price and hassle. I will definitely not renew. Only reason I am giving 2 stars is that the times when the contractor shows up on time and does the work, it is good value.

3 years ago

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Linda Guntersville, AL

June 15, 2023.... I have called and texted...I paid my monthlies, and it still has'nt been repaired. 2nd repairman now has a new order in; 1st one never came out... just told me when he got the part he'd call me and to stop calling him. 2nd repairman, Ray's Appliances is very nice and he is waiting on parts... do you think you could get it done before Christmas??????

3 years ago

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Verified Customer

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Vanessa Frederick Mt. Pleasant, SC

All of our claims have been dealt with in a timely manner. The process is easy and the technicians they use are knowledgeable and friendly.

3 years ago

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Maria Donizetti Palm Harbor, FL

Recently, I had a problem with my air conditioner where the Coil is leaking Freon. The claims person refused to replace or repair of the coil and we quested the AC technician, fill the Freon and leave it until it quits. This is not the way to do business. We consistently have 80° temperatures here I have lung and breathing issues and I cannot go without air conditioning. This repair needs to be done. I am a long time customer of choice home warranty and I’m also in the real estate business. Is this how you treat your customers? If so, I will not be referring you.

3 years ago

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Verified Customer

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Amit S Singh Round Rock, TX

I booked a repair for TV issue and they sent an electrician to check the switch despite me telling them that the issue was with TV. Later they informed me that TV repair is not covered under contract and I have to pay the rent electrician visit charges as they don’t read all comments from customers and it’s my responsibility. Had a very impolite and disrespectful conversation with the agent on this.

3 years ago

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Karin

We're already second round on the one item. They didn't fix what they approved. Because they can't fix it right away, they're going to do multiple trips. They don't work your tickets, but they stalk you to get you to re-enlist for the new year. They've been calling me multiple times a week for the past three months. And they won't stop, but they also won't respond on my claim. Every time I pick up and it's them, I ask them to put me on the do not call list and they will not. It's super aggressive and a complete turn off.

3 years ago

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Franklin

I'm very dissatisfied with their response time. I explained to them that I had a handicapped person in the house and it still took them three days to get somebody here in the middle of a heat wave to fix my air conditioning.

3 years ago

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Lilly

The electrician looks great. No complaints, but the company's service is not very up to par. They give you a little bit of money but they don't give you enough to cover the full cost. Then they charge you for things like the box to put it in. You know, if they're going to fix something, then they need to fix it. They shouldn't nickel and dime you.

3 years ago

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Carol Stanley Cedar Hill, TX

Have had issues in the past with vendors not keeping appointments and company not handling accurately or offering any type of compensation or consideration without many calls regarding

3 years ago

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PGN Property Group Baltimore, MD

Had a bad experience with my last claim request. Contractor went to wrong home and input my information and choice denied and closed the claim even though no one came to my house. I spent too much time trying to fix this with both the contractor and choice and gave up because I had no more energy. Get it together!!!

3 years ago

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John FL

I am not happy with choice warranty. Very slow to respond to messages sent via e-mail or phone. Took 3 days to respond to a request for service of heating/air conditioning system issue. Got a response that they were trying to locate a repair service. Ended up calling a company to come out. Their man called 4 days later. Choice Home Warranty has very poor communication skills. Now looking for a warranty service with a better track record.

3 years ago

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