Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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CLIFFORD SCHAFFER Los Angeles, CA

No specific dislikes. On the positive side we have been pleased that the technicians that have serviced our claims are technically knowledgable about the problem or product involved that they are easy to deal with and provide reasonable explanations.

2 years ago

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Ron H. Wichita Falls, TX

Choice home warranty makes it real simple for us. All we do is call choice warranty. We have a problem and they take it from there and are good about following up and they let you know when the technician will arrive. Thank you.

2 years ago

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Joe Fraundorfer Concord, NC

Choice provides professional and efficient responsiveness. Information is shared quickly from the issuance of a claim, identification of the technician, proposed date and time of the service, contact number for the service provider, and accepted methods of payments. Nothing could be easier.

2 years ago

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Kathy Gowens Granbury, TX

I just signed up with this company, And I really like the cost of their premium. I’ve been with another company for about 40 years and my premium is currently over three times more than the premium choice home warranty. I believe I will be very very satisfied with their service

2 years ago

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Dorothea Denver, CO

I recently had to use the CHW program and was so pleased how easy it was. I did prefer to talk to someone versus doing it online. What I was really happy with was the mechanic that came out. He was prepared and had the right solution for my problem. Thanks again for getting my back in service so quickly!

2 years ago

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Sherryl M White Jacksonville, FL

I talked to Luke P & he was excellent. He made me understand the policy I was purchasing & that I did have the second refrigerator covered that I had chosen on the application I filled out on my phone. He made me feel confident that this was not a scam.

2 years ago

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Jo Wall Kerrville, TX

The experience with the technicians was great. They were very knowledgeable in their field, took their time, and explained everything they were testing and why. They also suggested what we could do to make the units they tested run better. Thanks guys. Five stars. If I need anything else, I will place a claim immediately.

2 years ago

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Henry Anderson Cleveland, OH

Daniel was helpful courteous informative straight to the point he let me know everything I needed to know about the warranty and then more he should be commended on his marketing skills and his personality is great above and beyond his goals were and he exceeded them with me I think I got a great deal hope others Follow My Lead thank you CHW

2 years ago

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Linda Lammon

The technician was prompt and helpful with diagnosing an issue. It would have been better had he actually been qualified to fix those issues. Now I have to pay another $60.00 service fee in order to get hopefully a restored or replaced unit. I’m faced with being without heat for an indefinite period and temperatures are forecasted to be 18 to 20 degrees.

2 years ago

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WladimirM Lexington, SC

It was the first time I used CHW, and it was great; the technician came over, and my heating system was running again after one hour. I was gladly surprised because I did not know the damage to my heating system. Zach was very professional and kind. Five stars for him and CHW. Thank you so much

2 years ago

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Tim P. Sacramento, CA

I was literally completing the online questionnaire when my phone rang. It Daniel H. from Choice. He gave me detail information regarding there products. He also attempted to sell me additional products/services (that’s what salesman do). I immediately signed up for my plan. Thanks Daniel for your professional Customer Service...

2 years ago

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Ronald Haven El Dorado Hills, CA

I have not been pleased with how long it has taken to locate a technician. The time to wait to speak with a C/S agent is long and the company is still stating this is due to COVID-19? I also feel like the $85.00 cost share is high. Still, Choice did approve each of my repairs, and I did save money on those service calls. For this reason, I would give them four stars.

2 years ago

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Jason Wiggins

To be honest, the process was so easy that it made me weary at first. Service was excellent, coverage & plan were clearly communicated, and information was straight to the point and what mattered. Received a VET discount also & that goes a long way with me.

2 years ago

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Sudan Homeowner Martinez, CA

Technician came quickly for our kitchen sink leak. He replaced the garbage disposal and piping et al., and did it in about an hour and a half (or so). Great attitude and a job well done. Gave recommendation for restoration from water damage (that's another company). Thank you!

2 years ago

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victor xyz Cupertino, CA

1st visit: communication and appointment were problematic. He was on site but somehow no one answered the door and phone. It is good to use text to remind people because unfamiliar numbers can be marked as spam calls. 2nd visit was great!

2 years ago

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Sandi S

Deborah King of P3 plumbing Service repaired my shower pipe and shower head. She was very conscientious and took the time to explain what was wrong and what she was going to do. Very professional it was also a joy to have a personable repair person

2 years ago

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Maria DeLaCruz-Gutierrez Boynton Beach, FL

I purchased home warranty, five years ago, and I can honestly say that I have been very happy with her service. I have a few things break down around the house. They have come out right away and repaired it. Some items that were not repaired right away, the technician kept coming back until he got it fixed.

2 years ago Edited January 10, 2024

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Abraham Hinson Lake Mary, FL

First of all, after I opened my front door to acknowledge who was at my door, the technician didn’t acknowledge my presence by politely saying “good morning.” What I liked about him, he went straight to work inspecting the problem with my hot tub…as the morning went on and he discovered what he thought is my problem, really, he’s not such a disrespectful personality…he’s a professional…I would love a response from CHW…

2 years ago

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Cynthia Johnson Arlington, TX

Technician was professional and on time. Even though my problems simple to fix he explained things so if it happened again what to do. He even gave me advice on another problem I had with my ceiling fan so I tried it and it worked. Saved me another service call and fee.

2 years ago

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Ikuko Hashimoto

I have had Choice Home Warranty for 8 years since I bought my house. Luckily, I have not have a major problem yet, but every time I submitted a claim, they took care of it right away. And I had a good experience with their service contractors.

2 years ago

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Rebecca Robinson Eagle Pass, TX

He didn’t show to the original appointment time or day. He didn’t communicate with me even after I texted him and called him. I reached to him the following day and he confirmed that he would be coming. He seems to be very honest about his findings and I liked that. I am concerned that the dishwasher will be fixed with refurbished or used parts. If it continues to break doI have to pay him $75 every time he comes!

2 years ago

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Rodrigo Chicago, IL

Most of the technicians are very responsible. They explain everything before starting the job and they come on time as scheduled. Really appreciate their efforts and they are great. Choice Home Warranty is highly recommended . Job well done !!!

2 years ago

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Manny DeMenezes Phoenix, AZ

All went extremely well!! Prompt service had techs at my home in less than 2 days, part ordered immediately, and repair completed as soon as the part arrived. Each and every person involved with Choice was on time, very knowledgeable, and kept us informed all throughout the process!! 👍👍👍

2 years ago Edited January 17, 2024

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Cynthia Skroska Florissant, MO

Patrick was professional, respectful, explained what he was doing and why, gave me some good advice, answered all my questions, and fully repaired our faucet. It works great now! I will absolutely request him again the next time we need a repair, etc. Thank you Patrick!!!

2 years ago

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Tom D Knoxville, TN

Every time I've had any kind of issue, Choice Home Warranty ALWAYS addresses my problem immediately and with no delays. And every person or company they've sent out has always given exceptional service! I can't recommend Choice Home Warranty more! They are exceptional!

2 years ago Edited January 10, 2024

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Chris B Los Angeles, CA

Fantastic Warranty Plan. I called and they responded extremely quickly. The tech that came out was extremely acknowledgeable, fixed the problem and went further to let me know that I had another issue that I didn't even know about. He solved that problem also by ordering a new part. I bought this plan for my sister also. She loves it too.

2 years ago

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Curtis Temecula, CA

It has be quite some time since I have had to take advantage of my warranty and usually the process leaves little to be desired. Choice Home Warranty set the standard for what I will come to expect from a warranty going forward. Excellent responsiveness, outstanding service and service providers. Keep up the great work!

2 years ago

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Margaret Collins Fort Lauderdale, FL

The response time for the service was good. When an issue arrived choice staff resolved it quickly. The only suggestion is to include more issues with bathrrom plumbing. The choices are very restrictive. My problem was a shower diverter and I had difficulty selecting from the choices provided

2 years ago

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Rhonda M Waatson Haysville, KS

I filed the claim with Choice Home Warranty and was promptly referred to the servicing contractor in my area in Wichita KS. I received an appointment within 2 days. The Servicer arrived and he quickly identified the problem and sent notice to CHW. He was very prompt and polite.

2 years ago

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Bob Leftwich Winter Springs, FL

Scheduling is quick. Most of the companies are good to deal with, but we have had some bad experiences with more than one. Also, you have to be careful to log your claim in exactly the right category or Choice will make you log another claim for the same issue and pay the service fee again. If things go according to plan the claims go fairly well, however if anything goes wrong or an issue needs to be escalated, they are AWFUL. I even had calls scheduled with managers and the NEVER called. Multiple times. If the replace an appliance, they give you the wholesale amount which does not actually replace the item. I think most warranty companies due this.

2 years ago Edited January 3, 2024

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An Nguyen Long Beach, CA

The technician is very polite and respectfully. He wears shoes cover to protect wood floor. Carefully installed the garbage disposal and careful tested for the leak. Cleaned all debris and floor as it was when done. Perfectly. Thank you for his professional job.

2 years ago

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William Albuquerque, NM

Only had one opportunity to use CHW and their response was excellent, and the repair facility arrived within 24 hours. Ordered parts took a week but as soon as they arrived the repair facility arrived the following day. I would call that excellent service

2 years ago

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Ian Riggall Bakersfield, CA

I had two claims and both ended up with additional work needing to be done. A new tech was set up for one of the claims and still waiting on the other. Both original service people told me they would return to do the work. Now I have to pay an additional $100 for each revisit. One of the techs left without telling me and only texted me after I contacted him to see if work was done. The actuator was working before he showed, it was not after he did other work. Now I have to pay another $100 to have this fixed when it could have easily been approved and don while he was out here on the original call. I suggest you reevaluate how this is done in the field and make some improvements.

2 years ago Edited December 5, 2023

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Paul Zimmerman Detroit, MI

I have had to use Choice Home Warranty a few times in the past which I believe has more than paid for my premiums. That being said, I gave it a 4 star review because after arriving, I was informed that the service call charge was $75 not the $65 that Choice had promised (and what I've paid in the past). Hopefully I'll be able to get that resolved with them in the near future.

2 years ago

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Joyice Vance Warner Robins, GA

I liked everything about Seth. He explained in detail the coverage I was getting. He was very considerate and patient when explaining to me about the policy and emailed a copy of the plan in matter of minutes. I look forward to using the plan you have.

2 years ago

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EHC45 Buffalo, NY

The entire process was flawless. From notification to CHW of my issue, through the initial claim process, to the arrival of my service technician, it was a good experience. A part has been ordered and will be brought back out and installed into my dishwasher when it arrives..

2 years ago

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Dave Morris Westerville, OH

All is good! I’m happy to have this new home warranty – it will ease my mind a bit. Albert S did a great job; however, I do continue to get calls from other sales agents and would like those to stop. Thanks much! – Dave Morris

2 years ago

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Amy Ferguson Westchester, IL

What I like about CHW: they try to do the right thing for customers. That includes putting service requests out to their network almost immediately after they are placed. Based on about 4-6 service requests made for my own home and another property also covered by CHW, I would also say the quality of technicians that are dispatched is equal to other home warranty companies. What I don't like about CHW: I absolutely hate dealing with their call center and try to avoid it at all costs. It does not appear to be US-based; agents have heavy accents and there's so much background noise they can't hear you and you can't hear them. Also, CHW does not act as an intermediary between customer and service providers. Once a provider accepts the service request, it's between the customer and provider to work things out. Sometimes it's great, sometimes it's not. Example: I had a no-call, no-show from the same service provider TWICE for same claim and had to ask them to reassign it. It seems their "network" is full of providers who look at CHW claims as "filler work" -- in other words, they act like they're doing you a favor when in reality, they're using these jobs to secure incremental revenue and put them at the bottom of their priority lists.

2 years ago Edited August 3, 2025

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Molly Hamblin Paige, TX

We have had wonderful experiences with Choice Home Warranty. They always work with us. My fridge broke right before thanksgiving and I have been stressing. Even though it won't be fixed by Thanksgiving, it is still getting fixed and I will have a working fridge soon

2 years ago

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Michael Malkin Lake Arrowhead, CA

I called to get my water heater fixed - you must read the rules and contract carefully - it was my miss understanding, but they did fix it and it's working beautifully - even with the misunderstanding I would recommend choice

2 years ago

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Abie Ramirez Redding, CA

I received a call immediately. The rep actually spoke English and was very thorough explaining the services that would be provided. The rep explained all plans very well and got me the plan that fit my needs. I am excited to be with this new company!

2 years ago

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Jean Harrison Portland, OR

Very informative, kind, and offered me a better plan due to our advanced age's. Nice to know there are products out there that are kind to very Senior, Seniors. My Husband and I are both in our mid-90's, and still doing well in our advanced age's. Thanks again.

2 years ago

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Dwilson Aurora, IL

I absolutely appreciated the rapid and courteous response to my problem. The very next day I was contacted about an appt to repair the the issue. I highly recommend Choice Home Warranty ,not only for repairs but also peace of mind. Sincerely, D. wilson

2 years ago

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Steve W Decatur, GA

Their favorite word seems to be NO. Be prepared for thwm to refuse most claims, after you've paid the service fee. That fee is for diagnostic, not for repair. Also, most of the contractors they send our are third-rate individuals with questionable credentials, not reputable companies. Be aware that you can request a specific service company, if you know they're in network. But, unlike your medical insurance, you don't have access to a provider list. So this is a bit of trial and error. Mostly, it works well to request someone who is factory authorized for the brand of the system being serviced. That will usually result in a higher quality tech being dispatched. Otherwise you're liable to get a guy in a beat up hatchback who's ordering generic replacement parts on Amazon and ends up frying a circuit board while replacing a belt or something (that happened to me). Then you're stuck with the choice of suing the inept tech, or absorbing most of the replacement cost of what the tech killed. If an appliance needs to be replaced, CHW will offer you far below actual replacement cost - something like 30-50% - and they will try to pay that in a Lowe's gift card. You can argue both the amount snd the payment method... sometimes successfully. If you're strategic in how you place your claims, and willing to argue with the customer (dis)service reps, a home warranty can be worth the cost. Your willingness to argue and escalate a claim is absolutely the determining factor in how much juice you can squeeze from the CHW stone.

2 years ago

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Kathy Hansen Mountain Grove, MO

I always get the very best customer service and everything always gets taken care of for me for many years. I do the multiple year and I renew every time. When I first bought my home I did another company and I couldn't wait to get rid of them and get with Choice Home. I will always be a customer of theirs.

2 years ago

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Linda Gallagher Boardman, OR

Jason, the repairman, arrived within the scheduled timeframe and fixed my dishwasher within 20 minutes. He was courteous and explained what needed to be repaired and cleaned up when he was finished. When I called Choice regarding the needed repair I was advised via email the same day that an appointment was scheduled within 5 days of my request.

2 years ago

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Ranger Duran MT

2 years ago

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Humberto figueroa Sugar Land, TX

Great service. The reps did all they could to help me solve my urgency problem. They assigned my case to the service company of my choice since they could come to my house immediately. I was traveling and needed to solve my water leaking without delay; and Choice made it possible.

2 years ago

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Wanda Durant, OK

Tim arrived in a timely manner. He cleaned up after himself. This is a big deal to me because as a rule the repair men usually don't do that in my past experiences so this impressed me with his professionalism and how he demonstrated to me that he was proud of his work.

2 years ago

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Buddy Short Hurst, TX

Working with Choice Home Warranty was a great experience. We were able to request on line a service person to come out and check an oven . The response was quick and service man appointment was made quickly. We were kept up to date on arrival. The job was assessed and fixed in a timely manner. Would recommend Choice Home Warranty.

2 years ago

Choice Home Warranty Reviews