Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

star star star star star

Myeisha Indianapolis, IN

After a bad experience with speaking to someone at Choice Home Warranty, I decided to call right back in hopes of getting someone else, which I did, Rob. Rob was amazing with answering my questions and working hard to find me the best rate. He was able to beat the quote I was given from Liberty Home Guard, and I am happy with my experience.

3 years ago

star star star star star

Gary Cline and Sharon Hoyt North Las Vegas, NV

We have been with Choice Home Warranty for almost 3 years and are very please. We can either request service on line or my phone. Either method results in a prompt response with a technician scheduled to come and fix the problem. Whether garbage disposal, ice maker, microwave, air conditioning or plumbing, we have received excellent service.

3 years ago

star star star star star_border

Laura Amsbury Monmouth, OR

Choice Warranty has, for the most part, received our claims and processed them within a couple days....having someone able to come out and fix/diagnose the problem is another thing. Often times, Choice Home Warranty does NOT know how far come of the repair companies/individuals are to our home; and therefore, they cannot fulfill the order within 48 hours. Sometimes it has been up to 2 weeks, which is not acceptable. Choice warranty has to do better by their customers with this issue.

3 years ago

star star star star star

Penny Barnhart Jacksonville, FL

Very professional, answered all my questions and gave me a lot better deal for the same coverage and a lower Service call fee than the other warranty companies I have dealt with in the past. I would Highly recommend Choice Home Warranty

3 years ago

star star star star star

Leslie Gordon McDonough, GA

Choice Home Warranty sends professional help right away. They have never let me down. They care about the needs of my home and resolve issues in a timely professional manner. Having them by my side when life happens is a must.

3 years ago

star star star star star

Andre Blount Houston, TX

I had the pleasure to speak to Mr. Cortney J. He was very knowledgeable and able to help me identify my needs. A family member referred me and Mr. J's expertise and helpfulness did not disappoint. I am completely satisfied with the help I received today.

3 years ago

star star star star star

David Visser NC

I like that we could pre-pay for our services, and the rates and service fees were fixed for the life of the agreement. For the most part, the technicians that supported our claims thus far were professional and knowledgeable.

3 years ago

star star star star star

Tabitha Cannon Knoxville, TN

Rose Plumbing in Knoxville did an amazing job. It was something very simple on how to fix it, but he did not make me feel stupid about how it was fixed. He showed me a couple of things to do in the future if the garbage disposal messed up again. Who knew that they have reset buttons :)

3 years ago

star star star star star

Omobolaji Adeyanju Katy, TX

Company's customer care is easily accessible, I am never kept on hold for long on any call. Process of filing claim is smooth and service is provided in a couple of days. I have never had to pay more the standard required fees. I would say it is worth my money and would recommend to other home owners as well.

3 years ago

star star star star star_border

Cory Salt Lake City, UT

Seemed like Zach J came on a little strong but I’ve been looking for a home warranty for a while I’m getting to the point in my age I don’t want to be fixing waterlines or whatever he made me one fantastic deal that I don’t think I could’ve passed up so I went with it I hope this turns out to be the best bargain that I have purchased in a while I will do my best to send customers to Zack J I appreciate everything he done

3 years ago

star star star star star

Sandra McCorkle Waxhaw, NC

I filed the claim on Friday night and Patrick M with McSwain Garage Doors out of, NC, called early Monday morning and was at my home before 10:00 am. He found the problem with my garage door failing to open in minutes. He was very professional, friendly and I would recommend him to anyone that has garage door problems.

3 years ago

star star star star star

terry badgett St Louis, MO

Excellent customer service! I didn't realize if you have multiple issues with one system (plumbing) it should all be under one claim, I thought each claim was separate. I contacted customer service, she cancelled first claim and set up another to include all of my plumbing issues under one claim - one service call charge!

3 years ago Edited January 10, 2024

star star star star star

Judy White Detroit, MI

After speaking to Latasha W today, I have decided to sign up for Choice Home Warranty. She was very transparent and answered all of my questions. She made me feel comfortable. I will be canceling my warranty with American Home Shield effective immediately! Thanks for a positive experience.

3 years ago

star star star star star

Dan H League City, TX

Our older clothes washer began to not let in COLD water, for the rinse cycle. There's a part in there which allows the water flow, one path cold one for hot. This part is does it's work to allow the water to flow in. Our repair person diligently pursued the part, got it, and installed it quickly. Great!

3 years ago

star star star star star_border

Jeff Swenson Maricopa, AZ

Our kitchen faucet started leaking and needed to be replaced. The technician was very nice and professional. Only thing I didn’t like was the replacement faucet was not the same type as the one being replaced (ours was a high arc the new one was not). The contract states replacement will be builder grade not a direct replacement for what you have so it is what it is.

3 years ago

star star star star star

pat lawlor

This and the time before this turned out to be the best service I have received. The companies sent out to fix my appliances were well know and reputable companies. Their service men were friendly and we’re able to fix the problems with only one visit.

3 years ago

star star star star star

Clarissa E Cannion Newport News, VA

The Technician arrived at the early part of the time range communicated when we requested service. Along with being personable and positive with a can-do attitude, he was extremely knowledgeable about HVAC systems and processes. The lack of heat in our home was resolved expeditiously.

3 years ago

star star star star star

Choice Home Warranty Smyrna, GA

The Marketing representative Maurice R is on top of his game ! He gave me numerous options, asked me the right questions to help me decide on Plan coverage. Offered me future savings. This was my first experience with Choice Home Warranty and I trust the beginning of a good business relationship.

3 years ago

star star star star star

Lenora Coleman Dallas, TX

For some reason, the company did not have me on the schedule on Monda. Since they did not arrive as scheduled, I called, and they scheduled me for the next day. After an hour (running the snake) I was able to use my kitchen sink, washer, and toilet.

3 years ago

star star star star star

Cheryl Hart Upper Marlboro, MD

My experience with CHW has always been a rewarding and effortless experience. You contact them, state the problem and within a few minutes they have a contractor that’s willing to come to your residence and check out the problem. Contractors are always professional,

3 years ago

star star star star_border star_border

Michael Brown Stockbridge, GA

Having two policies and submitting a claim via computer for one property and inadvertently the claim was sent in for the wrong /other property. Tech arrived at the property and I had to give him the address of where the problem was. Tech arrived and diagnosed the issue. Submitted the claim and it was denied. Tried to explain to service department and was made to feel like I was trying to get away with something. It was simply an honest mistake. Had to file a new claim and now have to wait on another technician to rediagnose the problem and start over. Another $65.00 and maybe another claim to be submitted. Was wondering why the diagnosed that was written for the problem cannot be used vs having to start the process all over. I Understand you have procedures but although the tech went to the address in the system I was able to speak with him and provide the correct address. He came to the home where the problem was, but because it was under the policy number of the other property I don't understand. It makes sense to me yet I am being put through the ringer to have the issue addressed. I am not happy.

3 years ago

star star star star star

MICHAEL LOTT Winder, GA

From the beginning, choosing Choice Home Warranty has been awesome. From the sales staff working with us to get the plan we needed and to our first claim. The technician who came to our home was polite, knowledgeable and quick to get our need resolved.

3 years ago

star star star star star

Mike Hayes Baltimore, MD

The contractor you guys hired was very helpful and super informative and he deserves all the credit. I believe his company was called Infinite Electric. Also thanks for the quick scheduling. I will keep this warranty forever if this customer service stays this great!

3 years ago

star star star star_border star_border

Gary Snyder Phoenix, AZ

I have a problem with your company not wanting to replace an item until all options have been exhausted even though the item is 17 years old. We went through this with our dishwasher. It took over a month and many visits from the tech replacing items trying to get the dishwasher to work right. Then he finally reach a point where they didn't make a part anymore and it had to be replaced anyways. I think you put homeowners through a lot of stress and the tech's as well when you do this. I believe it would be less expensive if something is over 15 years old to just replace it. We could have gone this route with our garage door as well, but I don't need the stress of having to wait two weeks for parts and then if it doesn't work , wait another two weeks for more parts and then find out it can't be fixed. I just had the company replace it at my expense, now I'm wondering why I have your service at all. Maybe you should rethink some of your policies and take better care of the customer.

3 years ago

star star star star star

Robert mattison Litchfield Park, AZ

Phone call. Talked to representative and understand what he was saying. Clear English. Stated my problem. Was solved in 2 days no problem. Very professional. Company that came out on time very polite. Problem solved in 30 minutes. Thank you so much. So glad I made the switch to CHOICE

3 years ago

star star star star star

Ronald Moldenhauer Charlotte, NC

The tech that came out to repair my washer was outstanding. Polite, on time, and he was extremely sharp on the issue at hand. He really knew his trade, and I would have him come back again. Outstanding, a credit to your company. Don't lose him!

3 years ago

star star star star star

Lawren Long Clinton, MS

You never know how important warranties are until something happens. My garbage disposal went out, called it in, and they had Down South Plumbing out the next day. He gave me some very useful tips to keep in mind too. Quick and easy!

3 years ago

star star star star_border star_border

Brian Wenner Saint Paul, MN

Submitted a claim for a dryer. The repair team came out which took about 10 days which I understand. They found the dryer to be not fixable, so the replacement option was initiated. The amount was low, so I discussed it with a claim representative, and we received a little bit more, but still well below what the actual replacement is. The biggest issue I have now is that the e-gift card is the only option and the process to issue it is two to three weeks. This whole process is turning into a six-week affair and we are without a dryer. I am disappointed this process is taking this long and feel you could improve on this service.

3 years ago

star star star star star_border

Connie Walling Villa Park, IL

The company is great but they need to have a emergency person for every warranty, like are furnace wasn't working right and it was cold I called Friday at 12.00 and no one contacted me until Sunday to set my appointment until Tuesday. The company sent to fix my furnace was AM to PM heating and cooling the guys name was Paul he was very nice and he new what he was doing. It's just ashame they couldn't of got someone sooner to check my furnace out and it was cold that weekend. But over all they fixed my furnace and it's working now.

3 years ago

star star star star_border star_border

Harriet Pinchouck Ocala, FL

I was left with the idea that my issue was covered. I later got an email stating it isn’t covered under my contract and I could appeal if I wanted to. The parts have a 10 year warranty. But the issue was that it wasn’t due to normal wear and tear. I didn’t know what to do. I finally called the office and asked for the technician’s note be read to me, in case I had to call someone else. She said that the parts are covered but there are additional fees to get the warranteed parts, etc. I told her that was fine and to get the parts, and they will install them. It’s too bad the email said nothing about this. Would have been nice if this option was offered in the email. Now everything will be done.

3 years ago Edited June 5, 2023

star star star star star

David Bloomer Lewisville, TX

We now have the VIP package for our plan which saves us lots of money ! We also now have a claim’s manager to personally deal with on all of our claims ect. He was very professional,knowledgeable, personal, and helpful ! Great experience !!!!!

3 years ago

star star star star star

Scottie Lenard Wilson Clarksville, TN

Once I filed my claim for my HVAC system a technician was out the next. He found the problem and it did take them some time to report the information back to Choice but after that they installed the part the same day. I was extremely satisfied.

3 years ago

star star star star star

John Smith Brandon, MS

I've been with them for a long time now and I've had use their Services several time. They have been very helpful in getting Contractors to take care of my problems. Been with other Home Warranty Programs and Choce is the best in meeting my needs. I highly reccomend them

3 years ago

star star star star star

Sandra Andrews Lithonia, GA

Such a wonderful service. The local Electrician arrived promptly and was very next very. We had such a small electrical problem that was fixed within 30 minutes! It’s hard to find someone to come and do such a small job for the cost of the service! Choice home warranty is a life saver for us.

3 years ago

star star star star star

Patricia Borst Los Angeles, CA

I’ve only used it this one time. I was very pleased that a technician came right away so my house wouldn’t flood! I’ll reevaluate how I feel according to how long it takes to replace my water heater. It’s hard living without hot water in cold weather.

3 years ago

star star star star star

Kris Bennett Somerset, KY

My technician was absolutely fantastic! I couldn't have asked for a nicer man to come and help me. He gave me all kinds of advice to care for my garage door. If I needed to have this service again I'd definitely want this technician to come back!

3 years ago

star star star star star

Craig Harrington San Antonio, TX

I needed today to renew our Choice Warranty. The representative explained the benefit of getting a 6 yrear warranty instead of 1 year. Every year the warranty goes up in price and by taking a VIP 6 year plan, the yearly amount is locked in for the 6 years.

3 years ago

star star star star star_border

Anita Harris Memphis, TN

I have used Choice Warranty for many years for different properties. Custer Service needs to notate your issues down better. When, the technician arrive, what they have written down to work on is totally different when they arrive to your home. Having the customer to call back in to the office and wait to talk to someone, and then they say have the technician to send in their diagnosis, after the customer has already reported the problem, finding out, not everything hasn’t been wrote down. I find that to be unprofessional.

3 years ago

star star star star star

Deanna Sparks, NV

After contacting Choice Home Warranty, we received an immediate response to make an appointment. Worker was wonderful and had our appliance repaired in a very short time. He kept us informed at all times. I would definitely recommend Choice Home Warranty to everyone.

3 years ago

star star star star star

Rich Strohfus Orlando, FL

Choice Warrenty is great! They provide quick response to a new claim. they provide professional and effecient support and service. The companies that are associated with Choice are dependable and excellent in getting your isue resolved.

3 years ago Edited January 10, 2024

star star star star star

Barbara Beeler Bristol, TN

Person very knowledgeable, very kind & answered all my questions , to me that is number one with the product. I had been thinking about getting a plan, he made my mind up very fast. I said "Well sign me up" I never make a decision like this so quick, but he is very assuring. Thank You

3 years ago

star star star star star

Christine Gibney Miami, FL

I just became a customer today - my company offered a discount, so I requested a quote but needed some clarifications & was going to call later. My Rep. Hasson, reached out to me first, offered even better savings & boom, I'm covered for 3-years - super easy!

3 years ago

star star star star star

linda cortez Yorkville, IL

Great customer service From the very first call and then connected to Myles R was very pleasant, and very informative answered all my questions I switched over to your company from American shield . I will definitely. Refer my family.

3 years ago

star star star star_border star_border

Darlene Gilbert Rockville, MD

Not reliable in an emergency. My sewer line was backed-up and I needed a plumber ASAP especially with 6 people living in the house. I submitted a claim with CHW immediately, but they could not send someone until 4 days later! Fortunately, I have a warranty plan with 'Home Serve' for sewage issues, and they immediately sent a plumber out within a few hours and resolved the issue! I did not know that 'Home Serve' requires their technicians to provide same-day service no matter the issue. I am planning to switch to 'Home Serve' for all of my appliance, HVAC, and plumbing needs. I also called CHW to cancel the 4-day-out plumber, but the customer service rep failed to cancel it. I had to call a second time when I started getting reminders of the plumbing appointment. Also, the plumber that I received for a previous claim was a nightmare! Among other things, he failed to re-fasten a pipe under my sink so when I turned on the faucet after he had left, without resolving the issue, water started flowing from the cabinet onto the floor. Unbelievable! Unsatisfied Customer

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 2nd, 2022

star star star star star

Bo Jordan Madison, MS

service was fast and completed. representive that spoke with was very nice. got an email shortly after talking with the represenative with an apponment. service was competed the next day. i enjoyed the fast service and complete service. i will use them again.

3 years ago

star star star star star

gregory bies Raeford, NC

I like everything about the service. I was given to me very knowledgeable and very positive. I appreciate what we came to the conclusion through the discussion on what I can do or cannot do and I made a decision to go with your company. Thank you very much for your service.

3 years ago

star star star star star

Doreen Dixon Palm Desert, CA

Would like you to know your Case Manager Lydia C was extremely professional and courteous. Assessed and understood my problem with my GE Profile built-in over the range microwave/convection. My first dealings and experience with your Company was well appreciated. Thank you. Doreen Dixon

3 years ago

star star star star star_border

Lorrie Summerfield, FL

My past claims were always handled well and a repairman was sent in a timely manner but this claim, made almost 24 hours ago, I haven't heard a thing about when a plumber will be here. I called and was told they were looking for someone in my area but now it's the weekend and it will be even harder to find someone. Why not tell me to find and choose one instead of making me wait?

3 years ago

star star star star star

Elda Guillen

I’ve been a customer of choice home warranty for a short period of time. I had a problem and about 30 minutes after putting in my work order I received a call from the technician and was able to make an appointment for the same day.

3 years ago

star star star star star_border

Thomas Pitrone Cleveland, OH

Choice is the second warranty company we’ve used. It’s head and shoulders above our previous plan. The response times are considerably shorter with Choice. The contractors have been of a better quality as well. Our previous plan seemed to be headquartered in a third-world country. Choice has a call center that’s more professional. It’s a pain to have to get a repair person. Going through a warranty company makes it cumbersome too. But Choice is surprisingly prompt in their response times. So, it’s not terrible.

3 years ago

Choice Home Warranty Reviews