Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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elsie landon Madison Heights, VA

Very slow in sending a service person. Does not comunicate we Very slow in sending a service person. Does not communicate very well with the policy holder. Also very hard to reach a human to talk with or by pass the computer. I did have a very helpful person at Choice Home Warranty yesterday (Stephanie) when I was able to talk to someone. Most people will get very frustrated when trying to reach a human and the computer cuts them off. I was left with the impression that the company is only interested in the money they collect each month and the policy holder's problems or concerns.

3 years ago

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Trevor Rios

I am currently waiting for a claim manager for a claim that was rejected. The air conditioning was working normal and then suddenly it started to get hot in the house. I called the phone number and walked through the steps with the automated service and received an email the next day for repair. Technician said the equipment leaked out from the outside unit. It is only 4 years old and is under warranty. But I am being told this is not normal wear and tear. That the air conditions day to day job is to move refrigerant and deal with pressure and temperatures, that if anything fails (connections, fittings, etc) that it is not covered. Hopefully this is resolved soon because I am on the 3 rd day of being with out air conditioning in my home in this Texas heat.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Pete Fayetteville, TX

Trying to communicate with a live person is frustrating. Need clarification on the service appointment to complete repair on our washer. As you suggested I sent an email 3 days ago and have yet to receive any reply. Finally called service department and waited 35 minutes for a technician to answer. Only took a minute to find out my service time was changed from Monday to Wednesday but no one notified me. Ended up losing 2 days work thinking I misunderstood the first appointment time because the arrival window was between 3 and 9 PM.

3 years ago

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Judy Carnegie, PA

Our trash disposal stopped working. It was very easy to submit a claim. The company that the claim was assigned to, contacted me within a couple of days, scheduled an appointment and showed up at the scheduled time to replace the disposal.

3 years ago

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Elizabeth Ballis Chicago, IL

I've worked with Choice Home Warranty for years, both professionally and personally. I have had many service calls over the years and, with a few exceptions, the technicians have been excellent. The wait times are sometimes lengthy so putting in a claim on line is easier.

3 years ago Edited January 10, 2024

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Connie L. Crossville, TN

I have had quick response from Choice on both occasions I have placed a claim. The workers who were selected to provide HVAC service last year and handyman service recently were pleasant and professional, and they completed the work needed to my satisfaction. My only issue was that I submitted two claims on the same day which required the same service provider, and only one claim and work order was generated. I was able to connect by phone and remedy the situation while the worker was still here. The claims representative I spoke with was polite and helpful.

3 years ago

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Cathy Dempsey Lewis Center, OH

I have never had a problem. One call which takes less than a minute. My job is then dispatched out and I receive a message within a couple of hours from a technician with the date and time of arrival to diagnose the problem. I am very happy with Choice Home Warranty.

3 years ago

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Kim Louisville, KY

The technician was great but I am disappointed that the part had to be ordered and he couldn’t come back until June 29 to fix it. The part arrived two days after he ordered at my home but I still don’t have a working dryer! So hard to get by without a dryer!

3 years ago

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Customer Katy, TX

As far as scheduling goes, it’s easy. Calling and speaking to a customer service rep to get additional help, not so much. If you have to be transferred to for additional assistance, no one EVER picks up! It’s frustrating to say the least. While I really wish this was not an issue and I could give 5 stars, I will also say that the companies that have been sent to our home have been exceptional. In the end, that is what matters.

3 years ago

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Gene Burkhardt Arlington, TX

My side-by-side freezer stopped working. Choice Warranty sent a Technician to determine what it needed. They determined that the refrigerator needed to be replaced, and offered me the opportunity of buying a new fridge with a generous cash settlement. I am thrilled.

3 years ago Edited January 10, 2024

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Tiffany Whittier Tucson, AZ

It sucks when your A/C unit stops working especially when it’s a 113 degrees out. With Choice Home Warranty our technician got our A/C unit working properly again within 24 hours! So glad we have Choice Home Warranty otherwise it would have cost us a lot more of our time without A/C and lots more money!

3 years ago

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OneGirlThreeDogs Houston, TX

Choice Home has been great! Filing claims online is super easy and response time has been very quick. The technicians they’ve sent have been very good. We always had issues with our last warranty company, so we’re extremely happy with Choice Home.

3 years ago

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Christine Zimmermann Frisco, TX

Mayer P was very professional and helpful in answering my questions about the coverage options that were available. I appreciate the time he took to listen to my questions and concerns and put a package together that would fit our needs.

3 years ago

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Rod Malone Avondale, AZ

The first service call was good but on the current claim, the original call was opened 10 months ago, can't get a hold of the tech, and I've had to call at least 6 times and go through sales to get someone on the phone from the customer service group. That person did not follow through and told me I would have to pay a second service fee to get a new company to do what the first company failed to deliver. The original claim was closed. I eventually got a hold of someone that was helpful who opened a new claim. Thankfully that person did follow through. I now have a new appointment and scheduled that will hopefully resolve the issue I've had for 10 months. The only reason I'm giving a 3 is because the first claim went smoothly. This one has been a disaster.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Ken Stiles Greensboro, NC

Repair was scheduled timely ... greatly appreciated since there was a leak under the kitchen sink. Technician took the time to check all possible ways water was leaking and once he found it, tested and re-tested it to ensure the leak was stopped.

3 years ago

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Larry Martin Conway, SC

I am very pleased with choice home warranty program. When I put in a claim they respond almost instantly and assign a contractor to take care of my issues. Plus the contractors they assign are very knowledgeable and responsible.

3 years ago

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Jan South Jordan, UT

Reese has been to my home twice in the past year, You are lucky to have this technician. He is personable and very knowlegable. He takes care of the problem and explains everything that he doing in language that the average person will understand.

3 years ago

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Imran Trimzi Wilmington, DE

My HVAC system stopped working. I filled the claim on line last night. HVAC technician came in today and resolved the issue to our satisfaction. I was not expecting speedy response and excellent service. Good job Choice Home Warranty!

3 years ago

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Dr. T Regis Fayetteville, NC

Choice home warranty has helped home owners to save money. It has qualified representatives who can fit any home owner whatever they may need. As time becomes so expensive people find themselves behind. Make that little effort and get a policy. I appreciate when l have problem they sent a repairer one time.

3 years ago

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Taylor Aeschliman Columbus, GA

Our A/C had stopped working and was not turning on nor cooling down. I filed a claim online that night and the next morning there was someone out here! He checked everything out and replaced what needed to be. Such an easy and smooth process!!

3 years ago

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Betty Jones Calumet City, IL

Choice Home Warranty has provided exceptional quick and convenient service over the past 4 years. Their turn-around time from submitting a claim to actually providing the repair service has been timely. The service providers have all been extremely knowledgeable technicians.

3 years ago

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ronnie dembowski Stuart, FL

The tech. person who fixed our toilets was the best. He had to remove one toilet to get at the blockage. He was very good at his job. I have liked all the tech. people and companies that Choice Home Warranty uses. I was disappointed that the toilet removal to clear the blockage, was not covered by Choice Home Warranty. So I had to pay an extra $95.00 plus my co-pay of $65.00. This is the reason that I only gave Choice Home Warranty 3 stars. I feel strongly that having to pay extra was unfair. The warranty is to fix plumbing and to fix the problems, which required removing the toilet to get at the blockage. Prior to this, I was very pleased with the warranty.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 9th, 2022

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John Shepherd, Jr. Vineland, NJ

This was my first call with Choice Home Warranty. The technician that came out was very pleasant and informative. He explained all that the job would entail. After 2 days, I received a call from the company hired by Choice Home Warranty and scheduled the work.

3 years ago

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J Troy, MI

Elliot, the salesman, was courteous and offered several plans and allowed me to have some choices and selections for coverage. Like that he kept working with me to receive the best opportunities. When I have problems with an appliance, I will be calling them. The way the plan can be transferable is a wonderful idea.

3 years ago

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John Brimmage Peoria, AZ

Just signed up for coverage with Choice…agent was very helpful and provided answers to all my questions. As for service in the future….time will tell. Hopefully, we won’t have to rely on that for awhile and very often.

3 years ago

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Conchita Bowling New York, NY

I love the security of having this coverage. I don’t like that it takes several days to get a technician. Currently I’m waiting for a response to a message I sent yesterday regarding my washer. When can I expect the ecard for Lowe’s? Also how is $383 replacement costs when a new one like it is on sale at Lowes for over $500. Regular price over $800. This is the first claim that has resulted in replacement so I’m still evaluating if it’s worth renewing my policy in the future. I hope it is.

3 years ago

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LFricke Ballwin, MO

Anytime I have had to use my warranty, Choice has been SO easy! They send people immediately, not having to wait over a week like past warranty companies I have worked with. I literally tell everyone I know how great having a home warranty is. Thank you so much!!!

3 years ago

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Nori Itasca, IL

My appliances started to fall apart not long after purchasing the house. If I did not have the warranty, I would have been in a big financial trouble. Customer service is fast and efficient as well. Having choice warranty really saved me and I am truly thankful.

3 years ago

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Bobbie Powell Columbus, OH

The processing of all my claims has been prompt from stating the problem I am having to completing the job. The technician (s) is always professional, courteous, on time, respectfull, and solves the problem (s) in a timely manner.

3 years ago

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Loretta Lynch Birmingham, AL

What CHW covers is good. However, it seems the cheaper repair is what is allowed. With my service call, there was a leak in the coil of the a/c meaning it lost freon. The freon was replaced but the coil was not because it was a small leak. Why not repair it correctly the first time and not have a second claim when the freon will just leak out again?

3 years ago

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Debora Johnson

Easy to report a problem, quick turnaround to fix said problem.

3 years ago Edited January 10, 2024

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Cedric Griffin Washington, DC

I had a great experience with the gentleman that i decided to do my agreement with. He answered the majority of my questions with ease, and provided me a level of comfort that I had not received on a previous call. He was so great that I agreed to a 6 year contract on 2 homes! Inquire about the long term contracts, and give yourself a little more peace of mind!

3 years ago

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Norman Hoskins Ashburn, VA

I just filed a claim on our primary house - claim was a breeze to file. We have choice on a second home and had filed a claim on that one last year - again claim filing was easy and our garbage disposal replacement was timely.

3 years ago

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Linda Cypress, TX

At the moment I am a new customer and have not used their services, though I must admit the sign-up process was worth mentioning. It was quick, efficient and the agent was extremely helpful (I had a lot of questions). He worked with me on various options and payments. At this stage, again a very new customer, yet very satisfied with the initial process. I am looking forward to working with this company and have found a lot of very good reviews online!

3 years ago

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Kathleen Murley Las Vegas, NV

My ac went out on May 7th. I called Choice and they arranged for a Technician to come out on the 17th (between 3 and 8pm). No one showed up or called. Choice found another Tech company for May 27th. As temps were now high 90's. My condo was very warm. I called and begged them to get someone sooner. They found someone for Sunday night the 22nd. And he showed up with an Assistant. They also called to let me know they were 10 mins out. He was great and got it fixed! I had to pay the serve fee and since the issue with the ac was related to maintence it was another $150. Choice was unable to find someone in a timely manner. I called someone who came over within 2 hours. They told me that since the unit was over 25 years old it needed to be replaced and charged me $125. Hopefully, my ac will not go out in the middle of a Nevada summer. While the Customer Service people were very nice, not sure the hassle was worth it.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

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Julia C Kissimmee, FL

It was easy to submit our request online and by next day we received notice of scheduled appointment of service. I don't mind if it's some appliance that can wait for a few days to have service. But for air conditioning especially during hot season, I wish the service can be scheduled within a shorter period of time. Never the less the a/c technician arrived well within the scheduled time period and did a great job.

3 years ago

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Linda Schaefer Tomball, TX

Filed a claim on Sunday 5/8, got a reply that a technician would be contacting me. Technician came to look at AC ON 5/10. Parts had to be ordered. AC was fixed on 5/20. Technicians that came to work did an amazing job in recorded time. Thank you Choice Home Warranty & Smart Choice Air Conditioning & Heating. For getting it repaired. Awesome

3 years ago

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Bob Gerber Harvest, AL

Choice sent a great technician, who was friendly, efficient, and did a great job. Our complaint is that the item being repaired (a water line) was outside the home - which we made clear both in the automated system and in a follow up phone call to Choice. We were told after the fact that our claim was denied because our policy does not cover repairs to items outside the home, but we were charged the $65 Choice service fee anyway. Maybe the automated system isn't sophisticated enough to know the limits on our policy, but the customer service person we spoke had access to our policy. If it wasn't for the fact the technician they sent was fantastic, this would have been a one star review.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Sonnia Tallahassee, FL

We purchased our house in Tallahassee and purchased a warranty with Choice Home that has been the best decision we could have ever made. They are prompt and professional and get it fixed or replaced. Please get your Choice Home Warranty for peace of mind. Highly recommended!

3 years ago Edited January 10, 2024

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Justin McCoy Kansas City, KS

A disappointing first experience. I go through your online process to submit a claim, and that part is easy. When I submit, it tells me to call a service number as soon as possible to provide further detail. I call that number (immediately after) only to discover that you're closed. Why direct me to hurry up and call a closed call center? If I have to wait till morning, say it up front!!! You need to do a better job of setting expectations so that an already frustrating problem at home isn't exacerbated by an unexpected roadblock when trying to follow your directions to get service. I really want to like this company so I really hope my experience is recovered tomorrow.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Oliver Carvajal Powder Springs, GA

I am a Real Estate agent, I always recommend my clients to get this warranty because it is really easy to use. The claim process can be done online and only takes a couple of minutes. I personally have used it and my issue was resolved in a timely manner. I definitely recommend Choice Home Warranties.

3 years ago

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David Cunningham Port Isabel, TX

I have been with choice now for three years, never had a problem, and always took care of any situation. I live in a very rural area and choice was still able to find repairman to fix warranty issues. I highly recommend choice

3 years ago

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Elizabeth Meyer El Paso, TX

I made a call to choice home warranty. When I explained my financial situation, he immediately and without hesitation worked out a plan that I could afford. I’m so blessed to have talked to this caring and empathetic young gentleman.

3 years ago

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Michael F Painter Sr New Port Richey, FL

I've been looking for a different home warranty since AHS keeps raising there prices, and saw Choice Home Warranty advertised on TV and looked them up on my IPad. Speaking with my representative and I think I got a hell-of a good deal. So now. Hopefully this works out as I was told when I need to use them.

3 years ago

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John Engelhardt Lenoir City, TN

I was a bit disappointed in the amount of time (days) between my services request and the actual day the maintenance people will arrive.. (Five days?) Nonetheless, when the service was performed, all was made right and with haste by a gentleman who knew his business and went about fixing the problem. while taking time to explain exactly what he was doing at each step. I find that a rare quality among most "mecanics.". I would. indeed, recommend this one to anyone with a hVAC problem.

3 years ago Edited January 10, 2024

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Becky Pett South Jordan, UT

CHW sent two separate companies over to inspect my malfunctioning wash machine. Both agreed it needed to be replaced and could not be repaired. They only offered me slightly more than half of the cost of replace the unit. I wish I had understood when I bought their services that they value your appliance on their own “wholesale” amount: whatever that is. They do not take into account current market prices, do not value it with the same manufacturer nor do they offer cash; a gift card to Lowe’s. I complained about that and they agreed to send me a check to do my own shopping, but again, the funds still have not arrived and can take up to 30 days to receive this small token of a “replacement” amount. This policy to “fix or replace” needs to be better explained to all potential buyers.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

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Lisa Q Atlanta, GA

I am happy with CHW. I called about my water heater leaking, was able to have someone look at it within 2 days The only thing I didn't like was the first tech didn't fix it. Had to pay $85 twice for someone else to come and look at it again then wait 5 days to finally have a fix.

3 years ago

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Cinda M Carter St Louis, MO

Both Mike for the air-conditioning and Eric for the toilet system were very efficient. They explained things and did a wonderful job which shows me that they both new their job. I would give them both a 5 star. Thank you, both and I thank Choice Warranty.

3 years ago

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Patricia and Albert Commorato Jupiter, FL

I have used Choice Home Warranty on two occasions now and was very pleased with their speedy set up of dates of service and the service was impeccable. I have already recommended Choice Home Warranty and hope others will join.

3 years ago

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Pat Hammer Suffolk, VA

Choice Home Warranty's quick response was wonderful. The company they assigned us was very knowledgeable and their response time and service was terrific. They were always in communication with us and on time. Definitely would recommend Choice.

3 years ago

Choice Home Warranty Reviews