Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Neysa

We had an issue at first, the appointment date was not met and I stayed home all day and no one came. BUT the next day the person came and he was excellent! He came in analyzed the issue, called me to tell me what day he would be back, came back on the day he said, called me 20 minutes before arriving. I couldn't have asked for a better service.

11 months ago

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Roger Cohn

I have always been satisfied with Choice up until now. My AC has been out for over a week. Its 109 outside! My wife and family are uncomfortable and mad at me. I reported this and it took several days to get someone out to look at the HVAC unit. They said it needed a new blower motor b ut given that the system was over 20 years old and RF22 refrigerant is very expensive to refill, they recommended a new system. Choice took several days and then approved a rebuilt blower motor. The service company would not install an inferior motor so they approved a new blower motor ut then asked the service provider for a $75 discount. This has further delayed the repair. Now it is set for this coming Friday 13 days since my AC quit working. Almost two weeks without AC in near 110 degree heat. And I have been a customer for 7 years and paid 5 years in advance at the last renewal. I am very disappointed. They never threated me like this in the past

11 months ago

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Jannette Nieves

After submitting a claim with Choice Home Warranty, I waited four days with no technician ever assigned. I made multiple calls and was repeatedly promised updates, but those promises were never followed through. Frustrated, I took matters into my own hands and found a technician on my own—within just two calls and 24 hours. While the reimbursement process seems to be moving forward, they did not cover the full repair, and I now have to wait up to 30 days for a check in the mail. Disappointed with the lack of urgency and accountability. Two stars only because reimbursement (even if partial) is in progress.

11 months ago

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Al Rullman Washington, District of Columbia

Fast and easy. Filed claim, two days later had appointment to come service. On time for service within an hour of service had an answer to replace appliance. Last warranty company we had took 6 months to decide on plan of action. Very happy with choice

2 weeks ago

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Vicki Johnson Dallas, Texas

When I made the appointment a service provider picked up the order within a hour and had me scheduled for the following day. The Technician arrived early and was courteous, located the issue and kept me informed throughout the process. The automated information is great to let you know what is happening every step of the way.

2 weeks ago

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Barbara Warner Las Vegas, Nevada

Great customer service, and qualified repair service

1 month ago

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Peter Fitzpatrick Weare, New Hampshire

Courtesy and patience of the assistant..

1 month ago

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Brian Day (Ix_Ragnar_xI) Salem, Oregon

They sent out a tech to work on my Air Conditioning fairly quickly

1 month ago

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Katrina Myhre Tulsa, Oklahoma

Excellent workmanship. The company sent was wonderful.

1 month ago

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Frank Bria Surprise, Arizona

They are not responsive to customers needs. They left me 5 days without AC and no opportunities to get resolution

1 month ago

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Sandra Bryant Charlotte, North Carolina

Good Service Prompt and was a good experience

1 month ago

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Jean Marie Gonzalez Ormond Beach, Florida

Dan was very informative, professional and polite.

1 month ago

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Lee Donaldson Phoenix, Arizona

They’ve always been firm, fair and consistent👍

1 month ago

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Kenna Pomeroy Racine, Wisconsin

Prompt Efficient No hassle Friendly worker

1 month ago

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Pamela Howard McCormick, South Carolina

I have taken care of almost all of my claims

1 month ago

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Judy Anderson Albany, New York

This is the 3rd day waiting for someone to come fix my air conditioner. They say within 24 hrs. Nothing

1 month ago

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Jody M Orange, Texas

So far, response has been fairly quick and local techs have been great

1 month ago

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Martha Gomez San Antonio, Texas

When I needed that peace of mind that when something would break down they did not cover it. Even though I provided proof that they requested.

1 month ago

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Stacy Stotz Castle Rock, Colorado

We had an electrical issue and it was fixed quickly!

1 month ago

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Sharon George Memphis, Tennessee

Seem like i will like them very much..I choose you

1 month ago

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DEBBIE UNTERNAEHRER Salisbury, Missouri

Very friendly and acknowledged. And trustworthy

1 month ago

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Linda Wallace Birmingham, Alabama

Very professional friendly and knowledgeable

1 month ago

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Mark Glantz Chester, New York

Service was top notch and the service was timely.

1 month ago

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Jesus Salinas San Antonio, Texas

Fast and helpful response from customer service

1 month ago

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joseph gabriels Houston, Texas

Good and very efficient, very knowledgeable

1 month ago

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James Seegers Manassas, Virginia

Always reliable. Service is set up promptly.

1 month ago

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Cheryl Nelson Prescott, Arizona

The sense of urgency when a repair is needef

1 month ago

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Anita Wichita, Kansas

I have to find my owner contractor and have them contact Choice in the case of air conditioning. Plumbers won’t work for them in my area .

1 month ago

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Xavier Wooten Mansfield, Texas

The service is good. We’ve never had a bad experience.

1 month ago

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Denise Montgomery Bentonia, Mississippi

Choice Home Warranty is alright with me.

1 month ago

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Wayne Trezza Charlotte, North Carolina

Quick and easy repair. Very nice repairman.

1 month ago

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Kathleen Edgecliff Village, Texas

Relatively quick service & provider was helpful

1 month ago

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JP Ploof Phoenix, Arizona

The service was completed successfully in a timely manner

1 month ago

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Cathy B Phoenix, Arizona

1 month ago

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Patti Young Baton Rouge, Louisiana

Easy to submit a claim and repairman was knowledgeable.

1 month ago

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xiaotong wang Portland, Oregon

service is fast, and good Custer service

1 month ago

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Daphne YJ Sajovic Grain Valley, Missouri

I have enjoyed the prompt response of this company.

1 month ago

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Patt Barbey Orlando, Florida

flamingo Appliance and Integrity plumbing were wonderful

1 month ago

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Scott Cipinko Marietta, Georgia

Nader (Nate) was very detailed and informative.

1 month ago

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D S DeLand, Florida

This service we had a great service tech compared to prior repairs.

1 month ago

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John Smith San Antonio, Texas

Tech was professional and right to the point

1 month ago

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Collins Rice Odessa, Texas

The technician was timely and responsive.

1 month ago

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Tamee Starr Atlanta, Georgia

Communicative, friendly, did a great job.

1 month ago

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Ernestine Faircloth Chester, New York

the customer service rep was quick and professional.

1 month ago

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Yolanda Rivera New York, New York

Takes too long to get a repair person with an emergency 🙄

1 month ago

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Glenn Las Vegas, Nevada

Very efficient, personable, and explained everything

1 month ago

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Andrew Kilpatrick Austin, Texas

So far so good easy sign up and the policey looks good

1 month ago

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shorat khan Newberg, Oregon

Excellent job thanks for the help we appreciate

1 month ago

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Debra Springer Millcreek, Utah

The service was approved and taken care of efficiently

1 month ago

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Terry Boley Abilene, Texas

Good experience. Easy to understand and very informative.

1 month ago

Choice Home Warranty Reviews