Choice Home Warranty: Read 46,192 User Reviews From Real Homeowners

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Hugh Hicks Grayson, GA

I have been completely satisfied with the service I have received from Choice Home warranty. First my washing machine stop working. It was completely fixed rapidly. Next my air conditioner stopped. I got immediate service and it was fixed to my satisfaction. Great service and great customer service. I am well pleased with Choice Home Warranty.

5 years ago

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Nancy Coll Wantagh, NY

My experience was very good.. I had the Same company for years and no one ever gave me a lower payment because of my age or because I am a Nurse! I called about 4 other companies and this is the the company who is number one on Better business and I see why! Best service and best phone experience! Thank you!

5 years ago

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HRAND1969 Atlanta, GA

My initial experience with CHW was colored by confusion and frustration. CHW informed me approximately 20 hours after claim submission, that I would have to seek out a local tech caused no CHW recommended local tech had picked up the assignment. I was able to find a local tech also with successful resolution within 2 hours. The authorization /reimbursement form contained a user-prompt for WORK ORDER # with no explanation that WORK ORDER # and CLAIM # were the same. The tech was paid for services rendered and had left my residence by the time CHW customer service was contacted and explained the correct input for the WORK ORDER# field. The authorization web link and supplementary information forwarded to local tech. Based on CHW marketing, I assumed local tech assignment was not an issue; however ,In the end, I did get my issue resolved. I’m just hoping mitigating circumstances will allow my reimbursement to be approved.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Vivian Lindenau Richmond, VA

For this being my first experience with you I am rather disappointed with both you and the company sent to correct my problem. I was told by the first plumber who came to look at the problem (5/17/20) that his company would have to get approval to do the job and I would hear from Choice Home if the approval was granted. I did not hear from either you or the plumber until Wednesday, 5/19/20, that a plumber would be at my home the next day, 5/20/20) between 7-11 am. The plumber didn't show up until well after 11 am but he did have an excuse. It seems he got his fingers caught in his car door and broke one of those fingers. But after looking at what needed to be done he said he was given the wrong repair information and what needed to be replaced he did not have with him so he had to go to Lowe's on Brook Rd. to get what was needed to do the repair which took another 20-25 minutes. Granted once he got back and worked on the repair it only took about 10 minutes but I had to wait Monday thru today almost 12:30 pm to get this repair job done. Thank heavens I didn't have a flood to worry about.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 22nd, 2020

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Cj does gaming Katy, TX

Our AC quit being cool on Saturday, we put in a claim then. Not long after, an appointment was sent to us for Monday morning. The technician showed up on time, replaced the bad item, and handled it professionally. It was was a very positive experience.

5 years ago

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Sue Simmons Crystal Beach, TX

When I called in I was given all the information I needed and they cover everything inside and outside of my new home. I was very pleased with the service as well as what was offered to me and I got it for a wonderful price. I am very pleased!

5 years ago

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Greg Williams Wichita, KS

The representative was warm, personable, and he listened to all of my questions. Then he went through each question with a detailed answer. The experience was way better than any experience I ever had with American Home Shield. Thank you Choice Home Warranty for putting your customers first!

5 years ago

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Cyndee LaFontaine Sun City, AZ

They are responsible. When I call for a service with in 24 hours I get a confirmation. Letting me know who is coming date and time plus phone number. There are a lot of things not covered in the plan, than what is covered. Kudos to Tony that I spoke with today outstanding. With everything that is going on the Covid 19 and money being tight was very reassuring.. than is covered.

5 years ago

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Larry Lee Kingsville, TX

My original experience with Choice Home Warranty was not a good one as my air conditioner when out when the temperature was in the 90's and I had not received a response from them or their repair company in what I consider a reasonable amount of time. I called CHW and was told it could take 24 hours or longer to be contacted to schedule and appointment. I explained about the temperature and that we are very senior citizens and my wife could not take the heat. After some conversation I was told I could use my own AC company, which I did and within a short time my AC was fixed but the bill was $306.10. Choice Home Warranty then said because I did not wait long enough and used my own repair service they would only pay $90.00 of the bill. Because of this I was not real happy with CHW and did not expect much from them when my garage door opener went out. Much to my surprise I received an e-mail within a very short time telling me that an appointment had been scheduled for Friday the 15th of May 2020. I subsequently received a call from the repair technician (Isa) on the 14th asking if he could come today vice Friday. I agreed and he showed up on time. He was polite and wasted no time attempting to repair my Genie garage door opener but I had to leave for a doctor's appointment before his work was completed. When I returned home I discovered that he could not repair my garage door opener and replaced it with a Chamberlain brand opener that did not come with an outside keypad to open and close the garage door as did my Genie opener. I called the technician who once again was very polite but informed me CHW would not pay for a replacement model that came with an outside keypad because it was more expensive than the one he installed. Isa subsequently told me that he would contact CHW to see if they would grant an exception to cover the expense but if not it would cost me $45.00 to buy a keypad since mine would not work with the Chamberlain. He did not mention whether or not I would have to pay another service fee of $60.00. I am very happy with Isa and his services but not so much with CHW and as of today (5-17-20) I have not heard from Isa or CHW about this issue.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 19th, 2020

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Babes Babes Greensboro, NC

Not only am I satisfied with my offer but also the courtesy, professionalism, and respect that was given. The agent that assisted me convinced me to relax and trust their services was what all customers want to hear and count on. Great job Mr. S!

5 years ago

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William Walker Maitland, FL

I called to report a defective garbage disposal unit. I was able to speak to a knowledgeable, courteous claims person. My appointment was scheduled and the item was replaced the next day. That is why I gave 5 stars. Congratulations on fine response.

5 years ago

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Walter Larsen Eugene, OR

I would have given you a 5 Star had it not been for the fact that the first two appliance repair people you scheduled to fix our dryer never showed up--never called--nothing. Do you vet these people? The third appliance repair company, however, was outstanding, i.e., Jas Appliance Repair. The owner had his teenage son with him who is learning the business. They called the morning of to confirm and showed up on time. Extremely courteous and thorough. He even vacuumed the inside of the dryer compartment, which had never been cleaned (an older dryer). He didn't need to do this, but he offered to do it anyway. I can't recommend him high enough. You need more repair people of this caliber and don't use the first two that were supposed to repair our appliance.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 15th, 2020

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Tom Birmingham, AL

I am still a pretty new customer, but so far I haven' had the best experience. I have filed one claim and received an email that my A/C was a preexisting issue (meaning that it was broken before I got the warranty), which is untrue. Also, shortly after I joined, I got a call from Frontline Security who has partnered with Choice Warranty. They said they would give me two months free on my warranty if I tried their product. So, I did and it wasn't for me. I still haven't gotten my money back after I sent the equipment back, and I still got billed by Choice. So, needless to say, things have not gotten off to a great start, but hopefully things improve.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 15th, 2020

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Harriet Kapossy Lenoir, NC

The response to my FB inquiry was extremely prompt. The representative was very nice and knowledgeable with facts and figures. So far it was a positive experience. So far I haven’t had to avail the company for any services other than the initial contact.

5 years ago

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Laurie G ,

CHW claim process is extremely easy and can all be done online without needing to speak to someone. Technicians are scheduled right away and can usually come within a day or two. I have been with Choice a little over a year and have no complaints.

5 years ago

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Charlotte Majzner Allen, TX

This is the second time I needed to call Choice - both were plumbing issues. Very easy to schedule - both times the contractors came out on time, were very courteous, and it felt good knowing that all I had to pay was a low service call fee.

5 years ago

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William Moujaes Sandusky, OH

The day I submit the claim choice home warranty assigned a technician to come to my house , he showed up and he fixes the problem within the hour he was very pleasant respectful he cleaned after his job is done he made me happy and choice home warranty I’m impressed for a job well done Thank you

5 years ago

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tce701@swbell.net San Antonio, TX

My only other experience was with Sears, which was the reason I shopped elsewhere. So far, Choice is clearly superior to Sears. I cannot say enough good things about Choice in the way of responsiveness, fast action, understanding, and service.

5 years ago

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Lee Odonnell Broomall, PA

I just signed up with Choice Home Warranty so I have not used the service yet but what I don't like is the constant phone calls. I was gonna sign up but before I did I must have gotten at least 20 phone calls from you. After I signed up I got four more and every time someone was trying to sell me an alarm system or the warranty itself so it was very annoying. I didn't like how the person I spoke to when I was singing up kept saying let me talk to my manager and see what I can do. I felt like I was buying a car and dealing with a high pressure salesman. I hope your service is better than your sales people.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

May. 5th, 2020

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David Olson Huntley, IL

When Sean called he detailed out the coverage and explained why Choice Home Warranty was the better company. I am currently with another home warranty company. He must have spent a least 20 minutes or more with me answering all of my questions and concerns.

5 years ago

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Marcie C Snellville, GA

They responded quickly to my work order request and they schedule an appointment within one day. The repairman was professional and very helpful. He explain led me the problem. He was awesome. This whole experience was awesome. I’m definitely glad I have Choice Home Warranty.

5 years ago

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2020Vision Cleveland, OH

I received information via email that helped with locating the warranty company that could provide the services that I was looking for and after a few questions with a representative over the phone I was able to get what I needed and wanted for my home.

5 years ago

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Linda Fayetteville, GA

Maurice was outstanding. Ironically he sold me my home warranty in 2019. He transferred that policy to the buyer and established a new home warranty on my new home. As in 2019 Maurice was extremely friendly and most professional. He’s the best experience I have had with my home warranties.

5 years ago

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Judy Pecjak Bullhead City, AZ

I emailed my request for service and by the next day I had a response. Kevin from By Choice Heating and Air Conditioning came during the appointed time the following day and fixed my air conditioner which was a blessing because it got to 105 that day. Thank you Choice Home Warranty and Kevin!!

5 years ago

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Lovemore Saint Cloud, FL

The response to the problem was quick but I was not happy with the outcome. After they told me they were going to replace my item i received an email that they were going to give me a check towards a new one. My item cost me $1500 and they wanted to give me $220 towards a new one! That check can’t even cover half of the money I need to replace what I’m replacing !!! I need more intervention than a $200 check!!!!!

5 years ago

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Gene Groth Davenport, IA

Water Heater issue. Great customer service from time claim was placed to installation of new water heater. Technician assigned was very professional in his work and cleanup when done. Entire process very satisfactory. Would highly recommend Choice Home Warranty.

5 years ago

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knitbunnie Horseshoe Bay, TX

Have had Choice Home Warranty on our current home for just over two years, and just renewed it. We're buying a second home, and selected Choice Home Warranty again for that home. There have been no problems getting repairs - quick and efficient - 24/7 reponses to requests.

5 years ago

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Carol Griffin Plant City, FL

I had a great experience yesterday with Choice Home Warranty. The company they sent let me know when they would arrive and they arrived on time. The gentleman was extremely nice and I would definitely ask for him again. He did a great job in a timely fashion. Thanks Choice Home Warranty!

5 years ago

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reginald jackson Dallas, TX

i was very satisfied with the sales representative who gave me lots of options to save money on different packages. i have never had an agent to give me his direct line if i had any questions or issues. great company so far!!!!!!

5 years ago

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William Newton Albany, GA

Very fast service with Choice Home Warranty. Filed my claim online and within 24 hours I had a licensed and bonded technician out fixing my AC. Thanks CHW for being there when I truly needed you. Got my house feeling like a home again.

5 years ago

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Renee Small Punta Gorda, FL

I really appreciate them they took care of my needs when I needed them most. My water heater went out and they came a day later and replaced it. Without this warranty I couldn't afford that $800.00 plus for the replacement. Thank you Choice Home Warranty

5 years ago

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Marcia Lamb Bell, FL

I felt like the wait time for a technician was excessive, however after speaking with the gentleman, I found out that they were at least a week out on refrigerator repairs. Choice Warranty got my claim in quickly and covered the cost of getting my appliance repaired at a minimum to me. I am happy now that I purchased this warranty service. After reading the contract there are a lot of repairs that are excluded. This would be my only dislike with the warranty service.

5 years ago

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Vickie Johnson flores Cedar Rapids, IA

It was easy to submit the claim. I was not happy with air fanatics. They never returned my calls and did not seem interested in doing the work and told me that home warranties company is were a waste of money. Once we had the new company out it was extremely satisfying.

5 years ago

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letitia singleton Arlington, TX

I’ve been a customer for years. Never have I had a bad experience but they always come through for me. I immediately get a response or appointment the same day or at the latest the next day. Kudos to CHW. I’m forever a customer!!

5 years ago

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Donna J. Hodge Springfield, OH

I was very pleased with my representative, Tasha. She answered all my questions with professionalism and knowledge. I was pleased that she called me as I was on the website. I was extremely pleased with the senior discount she offered. Tasha is a real asset to Choice Home Warranty.

5 years ago

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Michael White Albuquerque, NM

The technician call and was on time and well prepare and had a general idea of the problem. He answer all my question concerning my concern about my washer and gave me options about my washer between repair and replace. I was totally impress about his professionism and I would highly recommend Choice Warrantly to any of my friends. Thank you

5 years ago

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Mac Saint Augustine, FL

This is the 2nd time I've had an issue with the same toilet. Both times it cost me $45 for a service call which I understand. However, I didn't get any value for it. I replaced the toilet the 1st time at my expense 2 years ago. CHW said they wouldn't pay for any of it ! ! ! No surprise there. The 2nd time the toilet was leaking I called CHW and on April 7, 2020 a tech came to inspect it and hopefully Repair it. I knew where it was leaking from and the Tech agreed. No Fix by Renaissance LLC but still paid that $45 service fee. I was told to contact Home Depot where I bought it 2 yrs ago. What a waste of my time and 💰 (money).

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 9th, 2020

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Dennis Dyer

Fantastic, Pete from Drain Remedy was wonderful, took replace garbage disposal within 1 1/2 hours. As usual Choice was very quick in remedying my broken appliance. Would highly recommend Drain Remedy & Choice Warranty; a 5* job. Thank you, Dennis

5 years ago

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Tee Gee Peoria, IL

We had furnace issues and called Choice Home Warranty and they had somebody out the same day the problem was fixed and we were warm again thank you so much for your speedy service I also recommend them if your looking for a home warranty program

5 years ago Edited January 10, 2024

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Tammy Hader Wichita, KS

As the lack of luck would have it, we were faced with a plumbing repair within a couple of days of having moved into our new home. The Choice online claim process was easy and a plumber was scheduled quickly. The repair was made at a cost of only $65 to us. No hassles and we are back to home sweet home.

5 years ago

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robert samsel Libertyville, IL

Your response and the repair get an A+ --- the experience with the repair man gets an "F" --- his bedside manner was terrible --- if I got within 6 feet of him he said that if I did give him at least 9 feet of clearance ( due to the virus ) he was going to leave --- and the way he said it I was glad he did not carry a gun === If I had the time I would have thrown him out.

5 years ago

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Sudhir Cumming, GA

Moved from another Home Warranty company and the sign up process with customer representative was very good and happened to use it for a recent repair on garbage disposal. Since reporting the issue until resolving it, the online process was straightforward and very quick service response. Impressive so far and happy that I made the switch.

5 years ago

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David Wendland Tucson, AZ

CHW’s first vendor for repairing my broken water line under my kitchen sink, worthless. Two plumbing folks came in, looked, and said they could not do the repairs need. Then left. After CHW approval, I had Done Rite Services come in and perform this repair. Recommend Done Rite Services for future home repairs. They were professional, courteous and competent. They also do electrical and other home services.

5 years ago

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Carole Anne Bailo Commack, NY

It was fabulous Even with COVID raging in NY they sent a repair person the next day. Unfortunately they could not fix the appliance and immediately offered me a replacement check. It was quick easy and well worth having the contract!

5 years ago

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Ruth Coplin Naples, FL

I have had to use Choice for two problems, one plumbing and one for air condoner. Both times, the contractors sent to me were professional, courteous and did the job in a very satisfactory way. I am also impressed with the gracious way my calls are answered at the service desk. I’m glad I chose Choice Home.

5 years ago

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James Kellam Boiling Springs, SC

The customer service is always friendly. I have had difficulty getting some things repaired because a technician didn't accept the work. I recently had an emergency plumbing issue on a Friday morning and the technician couldn't come until the next Wednesday. I hired someone who could come right away, but Choice would not reimburse me for that. Reimbursement processed need to be easier and more customer friendly.

5 years ago

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Vivian Gibson Green Valley, AZ

My washing machine went out last week, Choice was prompt in getting someone out to assess the problem. They determined that it was more cost effective to replace the washer. Then I received an email that rather than replace it, they offered a cash buy out if $299. Really? For a new washer? While mine was a high end washer, I found that I could not get even a low end, basic model for less than $497 after checking with Home Depot, Lowe's, Costco, Best Buy. I rejected the offer and they assigned the case to a claims specialist. She did not call me, I called her. She said that was their offer. She said the offer was based on their buyer cost. When I asked for that source, she refused to give it to me. After a half hour if protests, she gave me the final, take it or leave it, offer of $399. I did accept and we went to Home Depot. We bought a machine with less features than our old one, cost $577. This is our first experience with Choice, definitely inferior to our previous company. Based on my experience, I would not recommend. Their interpretation of repair or replace is definitely different than mine. When this policy expires I will be going back to previous warranty company. Buyer Beware.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 2nd, 2020

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Joseph Mills Cartersville, GA

I called and informed them that I knew I needed the septic tank pumped because I had already lived here 3 years and wasn't sure that it had been pumped by the previous owners. 3 days later a plumber shows up. I paid him because he was just doing what they asked him to do. I called the main office and the lady was trying to tell me that I didn't have septic pump coverage, I informed her that when I purchased the 3 1/2 year policy 2 years prior that I kept asking the sales rep to make sure septic pump coverage was in the package and he informed me that it was. I had already waited 4 days for the wrong person to show up and they didn't seem to be in any hurry to correct their mistake, so I came out of my own pocket to get the tank pumped. I will not renew with them if they refuse to reimburse me ( which they have already claimed they won't because the septic tank guy has more important issues than calling them first].

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 30th, 2020

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NUBNQWN Memphis, TN

i had a very pleasant experience. I just closed on my home and needed my locks changed. They had someone out there in two days. They young man that changed my locks was punctual actually ahead of schedule. He was thorough, professional and very courteous. I would recommend Flying Locks Smith to others.

5 years ago

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Kaye and Junior Sawyer North Wilkesboro, NC

My husband and I are older and he can no longer do things around the house. Our washer tore up a month after we bought our warranty! The were very professional as kind and replaced our washer. We also had our pool and septic system added to our warranty! It also covers plumbing, wells duct work etc....

5 years ago

Choice Home Warranty Reviews