Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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George Michael Joachim Lakeland, Florida

Took a week to get to the plumbing which was leaking. The date for the work kept getting postponed.

1 month ago

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ncaljohn Rocklin, California

Technician was great choice was not. …..

1 month ago

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Mike Barnett Atlanta, Georgia

They did exactly what I ask for in the work order.

1 month ago

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SERGIO ENCISO Sells, Arizona

Excellent, efficient and cooperative service

1 month ago

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John Cervenka Keller, Texas

Choice customer service in my opinion is one of the worst. I would not suggest this company if you want friendly helpful customer service.

1 month ago

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Oatsey Las Vegas, Nevada

Everything seems to be going very well. I have no complaints right now.

1 month ago

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Amos Dodge Prosper, Texas

Filing claim is easy, quick response time of repair company

1 month ago

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Richard Flood Dornsife, Pennsylvania

professional and knowledgeable answers all questions

1 month ago

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Mayandi Sivaguru Urbana, Illinois

Great Customer Service in purchasing the policy.

1 month ago

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Michael Bagley La Mirada, California

so far last 2 experiences have been excellent

1 month ago

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Julius Marley St Louis, Missouri

Prompt, courteous and professional pepople.

1 month ago

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Jesus Vinas Phoenix, Arizona

Excellent service Excellent service Excellent service

1 month ago

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Melissa D. D. Houston, Texas

My service claim was for the repair/replacement of my garbage disposal. The technician, Javier, did a good job. He requested to replace the garbage disposal which was approved. He came on time and finished the job in a reasonable time.

1 month ago

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minnetta heidbrink New Orleans, Louisiana

I received a prompt reply, and a scheduled tech came the next morning. The problem was taken care of. My problem was with the phone person. She constantly cut out, muted, and I had to keep asking her to repeat what she said.

2 months ago

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Harold

good internet reviews....................

3 months ago

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Susan

Seemed to be a reputable home warranty company.

3 months ago

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Travis

Husband made the choice after reviewing.

3 months ago

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John

recommended to me by a realtor and reasonable cost

3 months ago

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Roderick

It is cheaper than American home shield.

3 months ago

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Florence

Initially because I was a realtor and was offered good coverage at what I thought was a good price.

3 months ago

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Charles

Generally have good contractors to service appliances

3 months ago

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Naveen

I started a claim and no one showed up, Choice warranty even did not bother to follow up on the claim

3 months ago

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Annette

I'm not anymore. Not satisfied how I was did the last 2 work orders. I was definitely loyal to your company

3 months ago

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Sally

I still haven't resolved a claim I have pending. Eyebee has not finished their work on my refrigerator.

3 months ago

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Tony

My appliance is still not fixed. Hard to communicate with technician.

3 months ago

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Megan

It was recommended when we brought the house by the realtor

3 months ago

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Lee

Been 2 weeks and can’t get an answer or even a call letting me know when my pool will get fixed not happy

3 months ago

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Allison

I bought Y house in September of 2025 and the seller paid for the home warranty!

3 months ago

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Nikhil Shah

I was recommended choice by one of my friend

3 months ago

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James McClellan

Thought it would be good warranty. My mistske

3 months ago

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Robert Miller

They called me when I was looking for a home warranty. The company's that they send are not reliable.

3 months ago

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James Smith

Cause they lie to you about stuff when a service person tells you one thing and they say the opposite !!!!!

3 months ago

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Arnetta Evans

Not putting customer first, had a bad experience with the last claim

3 months ago

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Mark Mcbride

I think you guys charged me twice. For the seventy five dollars

3 months ago

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Jack

Great reputation . Prompt response to submission of claim.

3 months ago

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Ellie Tymer

Just had our refrigerator repaired by Ivan from Troubleshooting Services. He did a great job, and cleaned up extremely well! Choice was able to assign someone to get our repair done quickly. Choice's subscription rates are reasonable, and they communicate well. We are confident they will fix things that come up in the future.

1 year ago

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Anna

I am doing this 5 start because I choose this for my own personal reasons….I call went I was in need and they help me right away on the phone it took 2 weeks for the laundry machine to be fixed but it was fine with me just to be patient and wait…. I paid $80.00 on the first visit I think it’s the way it should be.,,.thanks

1 year ago

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TLC Account

It was a great experience. I was skeptical at first, but I called and put in a claim, paid the deductible and scheduled the repair, and everything is done with no problems or issues. I’ll see about a couple more claims and if everything goes fine again I would probably get this for all of my properties..

1 year ago

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K. T.

I liked that they made it right by giving credit for the service fee since their car gave incorrect coverage info stating circuit breaker overloads were covered when they were NOT covered. Although it took a lot of time, arguing, phone tag and lots of time on hold before they gave the credit. They gave many no's at first and lied about pulling the tape of my conversation with the csr that made the mistake, initially. In the end they made it right thankfully. The service request I used it for was for my GE washer that had a broken belt and clogged fabric softener cup. The appointment given was over a week later so my laundry piled up and it was impossible to get a closer appointment time and they didn't seem very interested in helping me get a sooner appointment either. The tech fixed the issue though plus explained and showed me how to unclogg the fab softener cup if that happens again. What I didn't care for was how the check left when he was finished and waited till after he was gone to call me to let me know he was finished and explain a few other details that I really couldn't make out because the phone connection wasn't the best. I'm not sure why he did that and why he wouldn't call me when he was done then leave after talking to me so that part I thought was weird and unprofessional. I should probably give a lower score but because he fixed the issue no nonsense and the claim process was fairly easy plus the service fee was zero for me I think it deserves a three at least but they don't like to cover or follow any of their coverages Plus credit for that service fee even though they're on the wrong no matter what anyway you really have to pull teeth to get them to honor what they agree on and what's right which I think is very very wrong of the company and it doesn't look good therefore I'm not renewing my policy with them.

1 year ago

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BERRY BROWN

I was in a tight spot with having no water in my house. I was desperate to have this resolved quickly (for obvious reasons) Tamika at Choice is a SUPER STAR and made sure things where handled appropriately and to my satisfaction. Tamika is a tremendous asset!

1 year ago

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Richard Turk

I called and a technician was out the next day. He diagnosed the problem with my washer. He submitted his diagnosis and the same day they responded to me and told me what their decision was and I was well pleased with the ease and speed of being a member of Choice Home Warranty.

1 year ago

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Nancy Bracken

They advertise if the appliance, HVAC, etc. cannot be repaired they will replace it. That’s simply not true. They will pay half of what a new one would cost. However, they are very easy to work with and do everything they can to keep you as a happy customer. The service company, Simplicity Services, they sent to get my air conditioner going was very good. They were on time, made the repairs in amazing time, changed the filter, and checked the output for a good amount of time. Josh was friendly and very knowledgeable!

1 year ago

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Kapil Ahuja

I have been the customer of choice from last 4 years now. I will say they have exceeded my expectations. None of my claim have been denied or delayed due to financial reasons. They have always sent a qualified technician to my home.

1 year ago

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Nii

Technician was on time, knowledgeable and customer friendly. He knew his work was able to locate the problem affecting the functioning of the dish washing machine in a short time, about 15-20mins. He explained the process and went ahead to fix the problem.

1 year ago

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Sue Gottesman

first - Best Company needs to incorporate into their code that multiple reviews can be given because multiple claims can be made and each claim should be rated. Best Company sent me a link after a HORRIBLE experience with Choice about replacing my microwave - in which they offered 1/3 of what a replacement costs AND they DON'T Install it! and I STILL HAVEN'T GOTTEN MY CHECK. However, for my last claim for my garage door opener, the technician was able to fix it and all I had to pay was the service charge. The technician did say that choice wouldn't cover it if it broke again if i didn't also have an uncovered service of balancing done - so i paid for that - not sure if i was duped but I do have an extra wide garage door and it made sense. so i did it. but the point was that CHOICE was 5 stars on this claim. the best I can do is give an average rating I supposed, because each claim is handled differently and should be rated thus.

1 year ago Edited June 6, 2025

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Mike Hesterberg Production Manager - DeVol DBR

My air conditioner did not come on when we tried in on the first hot day of May. I made the claim on line at the end of the day and with in 24 hours, we had our air conditioner fixed. The service provider was prompt in returning our request and he was here over an hour, diagnosed the problem, had the part and made the repair. Thank you

1 year ago

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Michael Collins

Customer service was outstanding! I spoke with Adam, and he was patient, very professional and courteous. He walked us through the entire process and answered all our questions completely. The coverage is very affordable, and we think this will be good for us! Thank you, Choice Home Warranty!

1 year ago

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Doug

I emailed my washing machine problem in and received an appointment within 2 days. The repair man inspected my washing machine and ordered new springs. He returned and repaired my machine the next week. Very satisfied with response and repairman.

1 year ago

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Sam Lostroscio

I have been a customer of Choice Home Warranty for several years. They have been outstanding responding to and covering all of the claims on HVAC,, refrigerators, humidifiers , stove and dish washer. They live up to the warranty policy with no hassle! I will continue to use them for sure !

1 year ago

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P Wu

My torsion spring of garage door broke, and I reported to Choice Home Warranty early in the morning. It was a Saturday, which I could have gone to a store to get parts or get a service company to come out; but, according to the contract, I had to wait for Choice Home Warranty. They didn't get back to me until late in the day, too late to go to a store, and too late to get a technician to come out, to tell me I could find my own technician. I submitted one for $250, that was approved, with $100 service call deduction, but the tech became non responsive later. I had to find a replacement that cost $350, was not approved because CHW was not reviewing the changes. I found CHW not worth the money for this event, but I will stick with the company for the rest of the contract year and see if there is any improvement.

1 year ago

Choice Home Warranty Reviews