Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Mary Clark West Orange, NJ

Overall, I have had good experiences with CHW. It's good to know that when I need something repaired or fixed I can immediately go to CHW. The technicians sent are customer friendly and professional. My only concern is that there needs to be better communication between customer and CHW and the companies they use when a problem arises that changes scheduled appointments.

4 years ago

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Antonio Dallas, TX

James Very positive experience with limitless plumbing. James was punctual, helpful, saw the problem from different angles and fixed the issue. Our weekend pain and stress is gone. It did take him 30 minutes to come in, assess the problem and perform. Fully recommended

4 years ago

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Cyndie Verdugo Ontario, CA

I bought the program with Amex Program Fee. Abraham H was exceptionally respectful and explained in detail everything I asked about the program. I believe that Choice Home Warranty is #1 due to Customer Service of people like Abraham. Thank you so much Abraham and Choice Home Warranty!

4 years ago

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Irene Peralez Austin, TX

4 years ago Edited January 10, 2024

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Carlos Duarte Miami, FL

The best warranty company I have ever had . They are fast, very polite and believe when I tell you they don’t play the blaming game. They have always worked with me. I would recommend them 100%. And I say this because in the pass I have other warranty companies that always try to find excuses not to do the job .

4 years ago

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BRBAL Zebulon, GA

Choice Warranty has allowed me to find a Technician when & If they do not have someone in my area which is a big plus. And the Technicians they have sent have been prompt and courteous. They Also provided a gift card at Lowes to help replace a washer that could not be fixed!

4 years ago

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Ronald Feinman Boca Raton, FL

My experience with Choice Home Warranty was exceptional, as I was able to have the problem with my dishwasher resolved promptly and efficiently in a short period of time! The communication was wonderful, and I highly recommend Choice Home Warranty to anyone looking for a company which provides prompt, professional and timely response!

4 years ago

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Andrea Hodge Portage, IN

The technician was so professional, I had to reschedule, we worked a good time for the both of us, when he arrived he confirmed the problem with me and without hesitation went straight to work to fix it when it was done I checked his electrical outlet it worked fine. He ask is everything ok. I said yes. I am so impressed. Thank you

4 years ago Edited June 26, 2023

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Doug Ponca City, OK

Overall enrollment process was very good and painless. So far I am much more impressed with Choice than the company I had for several years. If I have the need to use this policy in the future I will be able to give a more complete review.

4 years ago

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Michael Platt Las Vegas, NV

Called Monday AM, appointment Wednesday at 1:00. Plumber arrived at 12:55. He was done at 1:45. Allfixed and explained to my satisfaction. Thanks CHS for the timely response, as it one of my kitchen sinks with the problem.

4 years ago

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Sally Seabert Fernandina Beach, FL

You had sent SEars in the past, and he was the absolute worst person in the world... Scheduling MONTHS OUT FOR REPAIR.... then calling on the day he was supposed to come, and canceling. THEN he did it again!!!! after 3 months, I got you to send out someone else and you charged me for another service call...only to find out that it still didn't work. After 5 months the determination was done to chuck it... and you offered me $1081 to replace a unit that was $2700 18 years ago and now $3700. DO YOU REALLY THINK THAT IS JUSTICE??? i SURELY DONT'. This time,you sent out the same SEARS employee and he was great. Followed up and called....so far. The job isn't done. AND you have authorized a $500+ repair on a $1000 machine. something isn't Kosher here.? I don't understand the logic. I just hope it gets repaired. We'll see... I'll come back later with an honest evaluation. Everything is breaking this year.... so I'm hoping you don't cut me off at some point, as I have about 3 years left on my contract with you. Do you have a $$ cut off, or am I covered until my 5 years is done??

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, you are fully covered until 07/28/26.

Mar. 10th, 2022

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Stephanie Majors Indianapolis, IN

My furnace went out I called and made a claim with Choice Home warranty, the next day they were here and on time . He had to finish the job and order a part in the next three days he came back to fix the problem . very professional thank you Hilltop plumbing and heating and cooling I really appreciate you.

4 years ago

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Rod Durick Buffalo, NY

I called for a broken gas dryer. The tech contacted me the next day and set up an appt. He arrived at the time agreed upon, evaluated the problem, replaced the part and cleaned up after. The whole thing took 20 minutes. I was very pleased with the whole process.

4 years ago

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Gayle Sherman Festus, MO

Was happy with the response to my questions about your product. Very courteous and patient with my questioning. Hope to have a good relationship with your company in the future if there is a need for your service in the future.

4 years ago

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Sandra West High Point, NC

They were very quick at getting a company to come check my microwave. It need to be replaced and and were so fast at getting me a gift card so I could pick which one I wanted. I have also had other items repaired and have never had any trouble. I recommend them very much. Thank you, Sandra West.

4 years ago Edited February 12, 2024

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Luis Perez

I have been a customer of Choice Home Warranty for many years. It is my opinion that they are the best Home Warranty business that services my area. They are fast, honest, and very affordable. I would highly recommend them.

4 years ago

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Elder 79

Work done by service techicans were on point. Did not take long for repairs to be fixed.

4 years ago Edited January 10, 2024

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W Jackson

I was thoroughly satisfied with the Technician by the name of Sam that CHOICE sent to repair my dryer. He was timely, knowledgeable, friendly, and professionally. He got the job done efficiently and quickly. I HIGHLY recommend CHOICE.

4 years ago

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Daniel Chwirut Frederick, MD

For a routine repair, the system worked well. However, when our 4-year-old dishwasher died, and two repair visits with spare parts could not fix it, CHW "offered" to replace it. Their first offer was a $246 gift card to Lowes, with which I am supposed to buy a new DW myself. The equivalent model is about $500, and installation with parts is another $200. I could not get an appointment for a telecon for 2 weeks to try and negotiate a better replacement deal. By that time, I will have been without a dishwasher for 4 weeks, after which I may be able to get a replacement, either by CHW or with whatever credit they will offer for me to buy a replacement myself. Totally unacceptable!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 8th, 2022

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Loretta Brigham Charlotte, NC

I like that they say what they mean and do what they say. I didn't have to wait long for a response to my claim the technical was very professional, got the job done & on his way. I appreciate Real people that care about one another.

4 years ago

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Hawkeye Bakersfield, CA

Was very displeased with our current home warranty company. Heard good things about Choice Home Warranty and signed up today. Since we just signed-up, have no comment regarding service calls. Kurt was the sales person I contacted and was excellent. He offered various options and that was greatly appreciated.

4 years ago

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Donna Nanan St Louis, MO

A qualified technician came to my home and assessed the problems with the plumbing system then recommended repairs. He was on time, communicated clearly and submitted his report to Choice Warranty. Repairs are planned for next week.

4 years ago

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Paula GIALLORENZO Deltona, FL

I am very happy with Home Choice warranty. I was impressed by your quick response and quick repair. The technician was wonderful he evaluated everything and fix everything for me in about an hour and I’m pressed like I said thank you so much for being on top of everything I know I can count on you always thank you again Home Choice is the best

4 years ago Edited January 10, 2024

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Gail Sander Venice, FL

Water heater installed and working. Technician said that this heater an improvement from previous one. Didn't quite understand the upgrades to meet code standards but now see the cost involved. Great job by all concerned thanks CHW. Specially to my installer, giving him 5 🌟

4 years ago

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Gary Desmond Littleton, CO

I wish I never subscribed to your plan, The salesman who sold me the plan said, if not repairable, I would get equivalent replacements. I have made 3 claims, was given 1/3 of equivalent replacements, basing cost on the lowest common denominator, unequivalent, footing the bill myself for the remainder. What a scam you have going on!! The Case workers fight nastily and won't budge in spite of research that show offers are horribly unequivalent.

4 years ago

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Sandy Hess Las Vegas, NV

I spoke with my case manager Brittany H yesterday about "Replacing my Microwave". Replacing is the words not only she used but are the words in the email I received about my microwave. Therefore I was under the assumption that my choices were to have you guys "replace" it or take the money and buy my own. That is why I scheduled to speak with a case manager so I could understand what you were going to "replace" it with. She kept saying we are offering you the money instead of "replacing" it with any model or color that we choose. We determine the "replacement" based on capacity etc. Hence I was still thinking I had a choice of you "replacing" it with whatever you choose or me buying my own with the money you were offering. So I stated to her, "My options are to take the $191 or have you guys replace it? Will the same company replace it?" Brittany stated to me in a condescending tone, "Mama nobody is going to magically show up at your house with a microwave!" As mentioned above the entire time I thought that was an option. I don't understand why the company chooses the words "replace" in their conversations when the company will not be "replacing" it. I will be replacing my microwave. Choice warranty is only offering to give me money to help "me" replace it.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 28th, 2022

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Josh David Whitmore Nashville, TN

All I can say is.....if the actual plan from Choice is as good as phone rep Nathan was, then this will be a darn good service! Nathan was "on top" of my questions, courteous, with a good sense of humor, and gave clear, concise answers to all my questions. THANKS to Choice and to Nathan.

4 years ago

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Ronald Mitchell Beaufort, SC

I was a bit skeptical when I first purchased this home warranty but it was one of the best decisions I've made with choice home warranty, I feel bad having my third claim now but nothing I can do when things go bad!! I would recommend CHOICE HOME WARRANTY TO ANYONE BECAUSE THEY CAME THROUGH FOR ME EVERYTIME!!!

4 years ago

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Tom Bayless Diamondhead, MS

The response was very quickly. Appointment established the same day for a service person to come by the next day.. The service person was prompt and friendly. He tested the room with the power issue and then checked all the brakes. I had checked the brakes the day before, but he found one that was arcing. Replaced the brake and was done within 30 minutes. Very happy with the process and results.

4 years ago

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John Manes Dayton, OH

Furnace went out Friday night/Saturday morning with the temp out side below 20 degrees. At first communication was frustrating as we were continually told it could take up to 24 hours just to get a tech assigned and when they did get one assigned it was for 3 days later. Fortunately after many calls, chat requests and emails they decided to let us use our own tech with the understanding that they would only pay their normal rates. Being the weekend the techs charge an increased rate and we had to pay an extra charge just to get a parts company to open up on a Saturday but at least we were able to get the heat back on within a few hours and we were at least partially reimbursed and still cost much less than if we did not have Choice warranty.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 23rd, 2022

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Rodney Hogan Houston, TX

CHW sent a technician out within 48 hours which I thought was good. The Technician discovered it was another problem. CHW set up another TECH to come out however they did not send a contact number with it.. I would recommend CHW.

4 years ago

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John Bodie Virginia Beach, VA

They replaced my washer instead of piece milling it trying to keep it together as other Home warranty companies have done to other appliances in the past. Great decision to to this, it is greatly appreciated. I would recommend them to anyone.

4 years ago

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Regina Davis Lakeland, FL

I have had Choice Home Warranty for several years and have had a very good experience with them! I have also purchased warranties for my rentals and given them to my children for Christmas presents and they are extremely happy with it.

4 years ago Edited February 22, 2022

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Pamela Lyons Battleboro, NC

I was very impressed with Mr. Jamal J. He was very knowledgeable and he explained the policy thoroughly. He was patient and answered all of my questions. He represented your company well. I look forward to working with him. His pleasant tone of voice was appreciated.

4 years ago

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Shawn Lester Columbia, SC

It's a Great Service to have! The cost for the annual service is reasonable. They are very busy with customers as the past two times I've had to use their automated phone service to schedule my appointments. Most of their contractors will get back to you within 48 hours to set up an appointment to deal with your issue. The service fee is way less than paying a contractor on your own.

4 years ago

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RB White Duncanville, TX

I was with another home warranty company that denied everything that involved plumbing. I took a chance with Choice and was pleasantly surprised that my plumbing needs were approved, (leak in the shower and kitchen faucet).

4 years ago

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Bob Graff Circle Pines, MN

We have had a couple issues come up over the past year with home repairs. Choice Home Warranty has been fantastic and resolved each one. They get a tech on the Job asap and have had no issues at all. 100% recommend Home Choice Warranty!

4 years ago

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Tim Jerome Oak Ridge, TN

The plumber Jeremy from Plumb Rite was outstanding. he diagnosed my problem correctly and fixed the problem promptly. Very friendly and knowledgeable. getting the appointment through Choice Home Warranty was easy and there was no hassle.

4 years ago

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James Leamon Cheraw, SC

I was not pleased with my latest claim. I submitted a claim for my garage door opener and had to pay $299.00 out of pocket for springs. I was told by a Choice representative that the parts would be covered but once they spoke with the technician they changed their stance and said only one spring would be covered because Choice does not cover the second spring due to it being preventive measures. The second spring had to be replaced because the technician said it would break after the first spring was replaced. I have paid for the Gold program (in full) and this is not the service I expected from the home warranty.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Feb. 18th, 2022

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Joanne Welcher Evans, GA

Gus G was very helpful. The only concern I had was I felt a little rushed. He gave me prices and information that are much better for me, a senior citizen. I’ve been with AHS for 20 years and since they’ve been sold, the service has not been good. I look forward to to a much better experience with Choice Home Warranty.

4 years ago

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RONALD LAGASSE Moultrie, GA

I am old school with customer service. When a customer needs service with a problem, it is always better to deal with a customer service person that can answer your questions and get your issue resolved. As it stand's my problem is still not resolved. Service tech was pleasant and knowledged with his work. But he made a mistake and the problem got bigger over night. unfortunately it is the weekend and you can't get service. As it stands we now have no hot water and a flood in the basement.

4 years ago

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GARY A MONDELLO Cantonment, FL

Quick response, and repairs made with minimum interruptions. Also, being on a fixed income, Choice Home Warranty gives us peace of mind on out of pocket costs for repairs. Really wish we would have purchased Choice Home Warranty earlier.

4 years ago

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Carolyn Stewart Lansing, IL

The rollers on my garage door came off the track and could not be opened safely. I submitted a claim and within hours, received an email that a repair appointment had scheduled for the next day. An experienced technician arrived on time and made the repair. I appreciate CHW because they handle problems quickly and professionally.

4 years ago

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Nikki M. Arlington, TX

I found Choice Home Warranty on the Consumer Affairs website. I contacted them for a quote and received a call less than 10 mins after filling out the online request. Daniel gave me a great deal with all the coverage I needed and with no high pressure sales pitches.

4 years ago Edited February 14, 2022

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theodora richardson Stafford, VA

My dryer had a fire inside the repairman deemed it irreparable within one business day Choice made me a monetary offer to replace it!! I was pleasantly surprised at the amount and the speed of the offer …Thank you Choice for being there for us

4 years ago

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Susan Fernandez Stamford, CT

I have had little contact with Choice Home Warranty, but it was delightful. I called for information on their plans. Spoke with Seth, a very polite, patient and knowledgeable fellow. The plans they offered are excellent and affordable and I feel relieved that I will be covered for any future appliance and systems failures that might occur.

4 years ago

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Bryant Champagne Port Richey, FL

I actually referred Choice to a friend and I was explaining to her about all we pay is the service fee and no matter what they fix it. They signed up. But thats exactly what they did. Our thermostat went bad and we scheduled an appointment. They came they fixed and that was it. No worries

4 years ago

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Nancy Lee Whiteman Bridgeport, TX

The problem I have with CHW is the two times I have reported a claim, it was an out of town contractor. They only come to this area once a week. So, whatever they found out was wrong I had to wait another week before they returned to this area to fix the problem. I could have gotten someone myself and had the problem fixed the same day. I don't understand why CHW don't contract more locally. Is CHW not satisfied with the local contractors or are the local contractors not wanting to do business with CHW. I don't know!!

4 years ago

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DANNY LAGUITAN Virginia Beach, VA

I am pleased on the work done by the technician. The first technician that came from Metic appliance repair is very unprofessional and rude. Hope CHW would not deal with Metic appliance repair. It will give the CHW a bad reputation.

4 years ago

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Ashley Bonnes Loves Park, IL

Our technician, Romero, was great. He communicated his arrival time, was thorough in his inspection and very clear about his recommendation to replace our furnace (even though Choice Home Warranty opted to have him try to fix). He really knew what he was doing.

4 years ago

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