Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Anonymous Blauvelt, NY

They have very slow response time. A lot of things they told me when I signed up that would be covered weren't covered. The contractors I got were excellent.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director

Jan. 14th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Walter Bear, DE

Our hot water heater went out and they didn't cover it. So I had to buy a new one. I also had a faucet that was bad and they wouldn't cover that. They have too many options to get out of covering what you need done.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 14th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Vivian

People they send out provide really poor service. They also have poor customer service skills. I had a problem getting someone out in a timely manner and I had to request to speak with a supervisor and I have yet to receive a call back. I will not be renewing my contract.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jan. 14th, 2020

check_circle

Verified Customer

star star star star star

Gabriel Navasota, TX

I'm very happy that I have it and have been for a long time. I get quick responses and the job done well and quickly.

4 years ago

check_circle

Verified Customer

star star star star star

Aviad

Had some plumbing issues and they came out. I have no complaints. They were prompt and the service was good.

4 years ago

check_circle

Verified Customer

star star star star star_border

Santosh Apex, NC

Prompt on service. They find the problem systematically and fix it on time. We had a problem with our AC and they came and fixed it.

4 years ago

check_circle

Verified Customer

star star star star star

Joel Barling, AR

They've done exactly what they said they were going to do. They sent someone out the next day after I called them.

4 years ago

check_circle

Verified Customer

star star star star star

Bill Fisch

They do what they claim they''ll do at the quoted price in a timely manner. Their service people are professional.

4 years ago

check_circle

Verified Customer

star star star star star

Sherry Cooper

Immediate response to my repair request from the company who was assigned to us. Very good follow-up as well !

4 years ago

check_circle

Verified Customer

star star star star star

Belinda Pierce

They repaired my dishwasher but with my old (25 yrs) dryer paid me $300 toward a new one. Very satisfied.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Catherine Richmond, VA

They sound like robots when you talk to them and just repeat the same thing over and over and they cannot help you. They said they covered hot water heaters and mine had a leak due to normal wear and tear and they told me they don't over my water heater because of the storage unit. I will not be a repeat customer.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online.
CHW

Jan. 3rd, 2020

check_circle

Verified Customer

star star star star star_border

Anonymous Goodyear, AZ

They quickly respond. They sent out an electrician and he was very knowledgeable and very quick and responsible and I really appreciated that.

4 years ago

check_circle

Verified Customer

star star star star star

Russell Henderson, NV

My water heater needed a new control unit and he was out the next day and put it in very fast. Good service.

4 years ago

check_circle

Verified Customer

star star star star star_border

Leslie Lincoln, NE

We've only used it once. It took a while to have it done. It was difficult orchestrating the appointment because there was a big time frame.

4 years ago

check_circle

Verified Customer

star star star star star

Daniel

Quick, fast, friendly service. Once I made a claim call I was contacted by the repair shop within 15 minutes.

4 years ago

check_circle

Verified Customer

star star star star star

Leomie Brown

Responsive and polite. They are very professional in responding to my need and their follow-up is great

4 years ago

check_circle

Verified Customer

star star star star star

JM

My A/C went out, I called choice and they sent out an A/C repairman the next day and took care of the problem.

4 years ago

check_circle

Verified Customer

star star star star star

Vickie parker.

They follow through with the job. Contractor on this project tried to sell me something I didn't need.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Diane Lombard, IL

They've given me great service. They responded immediately and took care of things. I used them 3 times.

4 years ago

check_circle

Verified Customer

star star star star star_border

Ahmed Aurora, IL

I haven't had a bad experience yet. Some of the customer service reps aren't thorough and should explain things a little better.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda

They lied to me about the coverage that I was to get from them. I specifically put in my pool equipment this year because they promised that it would all be paid extra for it and what will be covered and what's not. They did not deliver on their promises.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 12th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Noah Schertz, TX

I've actually tried to use it twice for my home in Alabama. I haven't used Choice because of the availability of the vendors in the area. It was a bad choice to actually get a policy for that part of Alabama because it's not been a great experience.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 12th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Fallon, NV

They don't help you out. My AC broke and they refused to fix it because they were saying it was a prior existing condition when it was not so they refused to fix it. They have no customer service experience because they talk to you like you're a moron. I will never choose them again nor will I ever recommend them to anyone.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 12th, 2019

check_circle

Verified Customer

star star star star star

Shirley

Immediate service, I've been very pleased so far. I have recommended them to my daughter and other people.

4 years ago

check_circle

Verified Customer

star star star star star

Robert

I've always been satisfied with them. Job was done professionally and I've neer had any problems with them.

4 years ago

check_circle

Verified Customer

star star star star star_border

Josie

They are wonderful for the price and workmanship. They can't control who comes out and I had one situation which didn't get resolved.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Roger

I was kind of disappointed that my garage door wasn't covered but I don't have anything negative to say about them from a customer service standpoint.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback to the Customer Relations Director.

Dec. 11th, 2019

check_circle

Verified Customer

star star star star star

David

Whenever I put in for a put in a repair, they come and take care of it. They always have somebody here.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

James

They don't do what they say they are going to do. I am disappointed with their service. They wouldn't cover my heat pump and electrical failure because they said it was a condition where it was never serviced.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 11th, 2019

check_circle

Verified Customer

star star star star star

Joan

They were very prompt getting me repairmen and they have been very nice and good. It's a good value for the price.

4 years ago

check_circle

Verified Customer

star star star star star

David

It's great. They are very kind and compassionate. When I needed to use them I had people here 2 days later.

4 years ago

check_circle

Verified Customer

star star star star star

Patricia Orr

Good service and prompt service. Good value for the cost. The company that gave the service was great also

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Gilbert G

They are quick in processing my claim but they will not replace your appliance/s with a new one, rather will just give you minimal amount for replacement. HMS provides better coverage.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star_border

SHERIE

THERE IS ALWAYS ROOM FOR IMPROVEMENT. SOME OF THE TECHS THEY SEND OUT NEED TO BE CHECKED OUT TO MAKE SURE THEY KNOW WHAT THEY ARE DOING.

4 years ago

check_circle

Verified Customer

star star star star star

Donna Lunati

Always great at making appointments. I have used them twice so far and I am very happy that I signed up with them.

4 years ago

check_circle

Verified Customer

star star star star star

paula dague

took care of my issues right away,wor will let freinds know about choice home warrentyked with very polite people

4 years ago

check_circle

Verified Customer

star star star star star

liz sponholz

They come on time and fix the problem. Always professional and always seem trustworthy and helpful.

4 years ago

check_circle

Verified Customer

star star star star star_border

Arthur Carter

So far really good. Didn't give the 5 star because after calling in for my problem, the contractor's next available appointment was two days away.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard bilinski

Don't help when I needed them you try to give me 250 dollars for a 2000 dollar job my electrical system can catch fire and that's how you help people and my wife's really sick and just got out of hospital and can't walk so I guess it's ok too you that if the house catches on fire how she get out

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online.
CHW

Nov. 27th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

gilliland

They only cover large items, like refrigerator and only if they quit. They do not cover parts, ice makers etc.,You can save your money by putting it away in a savings account.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star

Kenneth Austin, TX

This year, we had to have our dishwasher replaced when I first got it. Everything seems to be working alright still.

4 years ago

check_circle

Verified Customer

star star star star star

Cynthia

Good service, quick responses, they fixed my plumbing issue real quick, and they answer all my questions.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Derrick

If you get a good person, it is good but it ended up being more of hassle to get help using Choice. There was one particular company that I could not work with and when I asked them to quit putting them with me, they never did anything about it.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Russell

I thought it was a good company when we decided to get them but I will be definitely canceling my contract as soon as it comes again. They didn't follow through with trying to do anything for me. I had to replace my air conditioning unit because it was a fire hazard and then they said there was nothing they could do for me.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star

Becky

I had a plumbing problem and I could not fix it and they were very prompt and took care of it. It worked out great.

4 years ago

check_circle

Verified Customer

star star star star star

Dorothy

They were so quick and it was easy to do. I was very happy when they fixed my dryer the day they came out.

4 years ago

check_circle

Verified Customer

star star star star star

Chester

When I called, they had somebody out to fix my problem on Monday and everything worked out pretty well.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony

Absolutely would never use them again. I've had nothing but bad luck with these people. I am still waiting for them to send me a check for my AC unit and I still haven't head back from them. One time I told them exactly what was wrong they typed in something that was totally the opposite in the work order.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 25th, 2019

check_circle

Verified Customer

star star star star star

Diana

I usually get a reasonable response and they people they have sent have been qualified and fix the items.

4 years ago

check_circle

Verified Customer

star star star star star

Tonia Pensacola, FL

It's been positive. There are no concerns whatsoever. They're very responsive and it easy to put in a request.

4 years ago

Choice Home Warranty Reviews