Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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amber Suzuki Henderson, NV

I know that it will be taken care with the service call fee most of the time, unless it is freeon for AC which may need maintanance. Also, I do not have to go looking for a vendor myself. So far, most of the vendors are helpful, kind and they try their best to figure out the problem asap to get the job done. Good job.

3 years ago

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Sharon Emanuelli (Shan) Los Angeles, CA

The problem wasn't fixed. Burners that are not lit were sparking when a lit burner was turned down low. Technician's language skills may have kept him from understanding the complaint--he kept saying it was normal and demonstrated turning on burners, but not letting me turn them down & wait for sparking to happen. That problem still exists. A burner we thought wasn't working was actually okay.

3 years ago

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Molly McSweeney

Dan was very helpful fixing the garbage disposal and even taking a look at the running toilet. He called about fifteen minutes before he came, to let me know he was on his way, and offered tips about how to keep things in working order. Thank you for a smooth and professional service.

3 years ago

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rosa arredondo Santa Fe, TX

I would like to thank the Technician from AC WINDWARD for going above and beyond in fixing my AC unit. He came to check it and then at the END of his day he came back to replace the part that needed changing. Thank you so much for being timely and for understanding our alleviating our situation.

3 years ago

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Joe Zanga Lillington, NC

This is based on our phone conversation. The the real test will be if and when we need service. Mr. William was informative directly and in answering questions. The price was reasonable and email responses quick. I've already printed the contract. Thank you.

3 years ago

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Carlos V. Cambre Sr. 'Ewa Beach, HI

I had an issue that wasn't being addressed however, I was connected to Mr. Matika C and he was phenomenal and actually made a bad situation so much better. His kindness and customer service mindset needs to be the model throughout the organization. Because of Mr. C's afford I will continue being a client and advertiser for CHW.

3 years ago

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LS

I appreciate the professionalism of the technician and the prompt response from Choice as well. Just as important, I must mention, how the process of my approval and everything related to the issue made it very simple for me to follow through. Thank YOU!

3 years ago

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Donna Charleston, WV

The customer service rep, Kent, was very helpful with signing us up for coverage. He offered several options that saved us money. I haven't used the service yet but it gives me peace of mind to know we're covered if something does happen.

3 years ago

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Mary Campbell

It took several days for a technician to arrive but the problem occurred on a Friday afternoon and was not an emergency. His company reached out to ask if he could come a day early from scheduled arrival. Much appreciated this!

3 years ago

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Redhead Chica Jacksonville, FL

Any time that I have needed the warranty services, they have been there in a timely and efficient manner. The claim process is simple and straightforward. I'm glad that I have a company behind me that is there whenever one of my home systems needs service or repair.

3 years ago Edited August 22, 2023

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Joseph Vincich Las Vegas, NV

Choice Home Warranty covered my air conditioning repair. The technician contacted me the same day I filed the claim and showed up the following day on time to complete the work. Overall, I was very happy with the overall experience and CHW saved me a ton of money. Thanks again!

3 years ago

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Stephen Campbell Thousand Oaks, CA

We have used your service twice. Both times you were represented by excellent contractors who resolved the issues quickly, with kind service, and fees as noted in our plan. We are very satisfied. Thanks for reaching out. Great follow up

3 years ago

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S B Johnson City, TN

The technician who came out was great. But I did not like that CHOICE did not cover the cost of a new knob for the dryer. Said it was not ordinary wear and tear. Really? Turning a knob to select the dryer time is not regular wear and tear?

3 years ago

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Janet Larsen Kingwood, TX

We have recently filed two claims and the response time was immediate and efficient. It is the easiest process we have ever experienced and would recommend Choice Home Warranty to anyone. Great service and friendly qualified staff to work with.

3 years ago Edited January 10, 2024

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Vinny Gilbert, AZ

Open up a call on-line with them about an A/C issue. Receive a call back immediately, and they opened up a call. Technician was out the next day and resolved the issue. Great customer service, and highly recommend them for all your needs.

3 years ago

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Loraine Degner Huntsville, TX

I was disappointed in a technician to repair my air conditioning unit were not available for over a week in 100 degree temperatures. Once Tradewinds Heating and Cooling were contracted to provide service, they were not available for a week, but were able to move me up 2 days and kept me appraised of the date is service. It took less than 30 minutes to find the problem and repair it. Dave B was customer focused, professional and personable.

3 years ago

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Regina Shea Colorado Springs, CO

I think ease of filing a claim is good but the follow through is lacking. I log in to find My status and it is never updated. After calling and waiting to speak with someone, I asked when the current phase will be completed and told within 24 hours, however, 2 business days later no info has been shared. I also left messages to the provider and have not had any response even when 2 of my 3 messages, I specifically asked for communication since no one responded to previous messages. I made this claim on 6/20 and it is now 7/18 and still no update on status. I have to be the one contacting them Consistently. The system in place does not appear to be working. I wish their check status claim would inform the consumer or they sent out emails regularly. I hope my home situation does not worsen.

3 years ago Edited July 19, 2023

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jerry tipton San Rafael, CA

I found the tech. (leroy) who caME TO FIX OR PROBLEM sOLVE MY WASHER PEROBLEM WAS VERY PROFESSIONAL. I TOLD him WHAT MY PROBLEM WAS WITH MY WASHER, AND HE THEN Explained tO me what he tjought was the problem. he was right. a simple fix was all it took, and my washer is right as rain. thanks leroy!

3 years ago

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Hezzel Tampa, FL

Schedule was done on timely manner. AC tech came in, diagnosed and resolved the issue. Very pleasant and efficient. Have had Choice for a few years, this was my first service call. I will renew when time comes. Have recommended to a friend and he's is very pleased with the service provided

3 years ago

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Don Fairthorne

Very friendly customer service! Explained the choices that were available in complete detail. I received a senior discount over the period of 42 months. Highly recommend Home Choice warranty to anyone looking to protect their home.

3 years ago

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Stacey Thomas Breaux Bridge, LA

Thankfully, I have only had to use this twice in three years, but both experiences were very pleasant. The technicians were professional and knowledgeable, and quite affable all the way around. And yes, I extended it for another two years, because they beat what another company was asking.

3 years ago

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JMickins Norfolk, VA

Everything so far has went well this our 1st claim and 1st time using since we’ve signed up and purchased our home I’m looking to see how things goes through this complete service claim I’m hoping it stands for all it claims

3 years ago

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Ricki True Dallas, TX

I believe this is the BEST Home Warranty service on the market. Every time I have had to use them over the 5 years I have had nothing but superior results. The technicians they use are top-notch whether it be for my frig not working to my garbage disposal being burnt up they come through. I couldn't ask for a better Home warranty team or plan.

3 years ago Edited June 23, 2023

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Catherine Bierman Miami, FL

I called on Friday to have my washer fixed and by Monday afternoon the problem was fixed. My washer runs perfect now. Johnny from Appliance Rescue was awesome! Very proficient! Extremely professional and respectful! Very friendly too!

3 years ago

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Clif Ranney Dallas, TX

Was allowed to assist in setting the appointment for repair of our A/C unit. Very impressive and important since we’re currently dealing with a heat index of 100 to 120 degrees… so, thank for allowing us to help get an appointment!

3 years ago

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Terri Chase Lufkin, TX

My account representative was very professional and friendly. He took the time to answer any questions I had. I also expressed to him my reservations about giving my card number over the phone and he understood and said others feel the same way. He sent me all his information and we even hung up and I called him back which put my mind at ease.

3 years ago

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MnzGmz San Jose, CA

3 years ago Edited January 10, 2024

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Jurisetters Mechanicsburg, PA

We’ve had Choice for many years and have used their services several times. Each time up to now they have repaired the problem. It’s not a quick process but efficient. This is the 1st time they’ve determined not to repair but pay us to get a new unit to replace our broken one. Up to this time I would’ve given them a 4 1/2 stars. But I’m only giving them 3 because they are limiting where we can go to get our replacement. I wasn’t expecting a lot of money cause the Washer/Dryer is old. So I get the depreciation. I just don’t get the replacement value is determined on the Wholesale Value and a Gift Card to Lowe’s. Both are limiting in the fact that the Wholesale value is obviously much lower than the retail value and the gift card to Lowe’s limits what we can get to replace our Washer/Dryer. Now, we’ve had Choice for many years and I don’t recall the specifics of their policy’s replacement details. So this could be what it states. I will need to look up my files from when we signed up. But as K said before this incident I would’ve given them 4 1/2 stars out of 5. I have contacted them to see if we can get something besides a Gift Card to just Lowe’s. If I’m able I will update my rating at that time.

3 years ago

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Joseph Kody St. George, UT

While I was checking online about home warranties, I saw that Choice was ranked number one. I started giving my info to receive a quote, and my phone started ringing. Richard was excellent in all his efforts to obtain my business. I look forward to this future relationship. So far it is better than expected.

3 years ago

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John Giorgi Boca Raton, FL

They respond very quickly and follow up on everything relating to the issue at hand. They communicate with the various service vendors throughout until the issue is fully resolved. Also, the customer portal is very effective and very easy to use.

3 years ago

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Louis Bedford Fort Worth, TX

The Service Tech called us to let me know his timetable for arrival and called again when he reached my residence. The Service Tech introduced himself and stated what he was there to repair. He knew exactly what the problem with the dishwasher was and repaired it. He explained what I needed to do to prevent the issue from recurring again.

3 years ago

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Ronald Green Los Angeles, CA

I was impressed with my technician Darryl who works with oldfield appliance LLC He was very knowledgeable and he also had part for my oven on his truck. After diagnosing issue he was able to repair my oven. Thanks again Darryl!

3 years ago

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Mona Putt Oklahoma City, OK

Called the company there was no answer. I emailed the company with the issue we were having. They responded very quickly. The only this is when I signed up for this service the used my number and I should of put my husband's number on the form. Don't remember if there is 2 separate contacts to list. However, we got it resolved. Waiting on a part to come in to fix our appliance.

3 years ago

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David Bell Haw River, NC

We had an issue with our garbage disposal. It had stopped working although we could hear the motor trying to run. Technician came out early after calling to confirm appointment time. He fixed in no time and left use with a tool to use if the issue happened again.

3 years ago

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Melanie Magners Saint Augustine, FL

I looked up home warranty companies on consumer reports websites and saw that Choice has the best overall rating. While trying to find the cost online, I got a call from Patrick O, a representative from CHW, and he was more than helpful and even gave me a very much appreciated discount for paying the full year up front.

3 years ago

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Robert Byrd III Marietta, GA

I like the easy of contacting Service Representatives, the quickness and accuracy with which they file your claim and get a professional company to handle the claim and the overall speed and thoroughness of getting the claim resolved by the contractor.

3 years ago Edited November 14, 2023

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Gary Richter Midlothian, VA

I've only had the warranty a short while but so far it has been very easy to use and the issues I've had have been handled quickly and accurately. No issues at all and much easier to manage than having to deal with individual high cost issues one at a time.

3 years ago

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Pamela White Chicago, IL

like the contractors Only had one incident where the contractor (Black female) talked at length with my tenant about non-HVAC issues, then wouldn't accept a check, I had to go to the bank, draw cash and take it over. Who in their right mind would leave cash with a tenant. Needless to say, I gave her a bad review. If you needed to talk with me about something you should have talked with me. The apart is is excellent condition.

3 years ago

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Robert Lady Lake, FL

I’m very happy with choice warranty they’ve done everything that they said they would do and I think I paid for it was the tech to come and diagnose the problem. It was ordered and he was back within a week to repair absolutely no problem nice man and knew what he was doing.

3 years ago

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Viva Johnson Phoenix, AZ

I'm a brand new customer as I just signed up today. I spoke with Bruce who was very knowledgeable about the product and explained in detail the coverages, annual/monthly payments as well as the service fees. I'm looking forward to a very good experience with Choice Home Warranty as they were highly rated for their service and their technicians.

3 years ago

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Michelle Smith Mobile, AL

My agent Bruce D was very professional and differently a people person. He answered all my questions and explain the policy I was interested in. My brother and friends say that this is a good company. Thank you Michelle Smith

3 years ago

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anna claire Varnado Baton Rouge, LA

Not responsive on weekends. Filed a claim on a Sunday evening once and didn’t hear back til Tuesday when I called. Second claim I filed on a Sunday morning (same issue as before) and I called midday Monday to follow up and was given info on technician. Awaiting resolution of a claim as we speak to replace my AC unit that’s gone out twice in a week.

3 years ago

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Veronica Marks Harker Heights, TX

I like the fact that I didn't have to wait a whole week for a technician to come out to fix my air conditioner. The technician was on time, very professional, knowledgeable, and polite, he showed me the parts that needed to be replaced as well as the old part that was taken off. Thank you Choice Home Warranty!!!

3 years ago

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Linda Swanson Dallas, TX

I like the fact that I have a phone number readily available to call in case of a problem. Finding a local contractor can be risky if you don't know who you are calling. The contractors that have been sent out have been friendly, competent, and efficient.

3 years ago

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Kimberly Derucki Ballwin, MO

The process to file was super simple and we got a quick reply with confirmation of the claim. There were multiple status updates so it was clear where we were in the process. The technician who came was friendly, professional & informative. All around great experience!

3 years ago

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donna ruggiero West Haven, CT

Disliked the fact initially you didn’t have anyone in my area to provide service. Waited three weeks with a broken kitchen faucet. I had to make several calls to customer service. I suggest you reconfirm with a technician. You should try harder to service a customer. Liked the fact that once a plumber showed up he was professional, courteous and efficient. The 4 stars are for the technician, not CHW.

3 years ago Edited June 5, 2023

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Tammya Schwarz Houston, TX

I have had to use my warranty already multiple times, and have been very pleased that not only is it efficiently scheduled for service, but extremely quick and professional repairs from the contracted service providers. Thank you, Choice!

3 years ago

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LaVerne Erskin-Evans San Antonio, TX

Took off today for an appointment to get my freezer repaired between 0800-1700. The person did not show up at my house. He said he did and no one was home. I was sitting in my living room during the time he said he came, and we checked the camera's and he was not there at that time. I lose a day of work behind this , and I still dont have a time or date for the repair.

3 years ago

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Christopher Sanusi Houston, TX

I am very satisfied with the assistance that Daniel, one of your Representatives, rendered to me. Apart from being polite and respectful, he offered me several available options from which to select my choice. I hereby score Daniel B a 10/10 because of his experience and competence.

3 years ago

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Alina Kulynych Palatine, IL

I like to have this insurance. I am doing my claim online, then they schedule an appointment, and come to see what the issue is. Sometimes they fix it the same day, if parts needed, then they schedule another time. On time, nice, and polite workers.

3 years ago Edited July 5, 2023

Choice Home Warranty Reviews