Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Malridge Payne

I purchased the home warranty in good faith. I had a claim and it's been a living nightmare. My oven range computer lights went out, they set an appointment , the tech came out I paid $85.00 service fee. The part is no longer available and they offered me $345 gift card and I refused because I need a range. After a month and a half they said best they would do is send me a check for $345.00. I am still on the hook for a range that cost minimum of $1500.00. I am very disappointed with the whole process. "Caveat emptor"

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 13th, 2022

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Barbars blake Las Vegas, NV

My refrigerator ice maker quit working. After you sent a repair man out 3 times and he couldn't repair it... i was told it wasent covered so you refused to replace the refrigerator. I asked to at least return my co payment and was told no. You didn't do that. This was the secont warranty i purchased from choice. But will not be a third. nd

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Mar. 31st, 2022

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Michael

Terrible customer service, no follow after dropping call to them, slow response time after authorization for repair, no "Choice" in replacement or repair

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 31st, 2022

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Maricela Cantu Austin, TX

So far I have a claim and it was approved but they will not approve to parts that are needed to get my heating system working. Going on 3 weeks now. I paid the $85 service fee for the company to come and fix the issue. Still have my heating system not working. I have updated the claim site and have called Choice Warranty and still waiting for heating to be fixed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Barbara Ball Yalaha, FL

The few times I've used them, they get back to me quickly. The service people respond within a day. I've been happy with that.

4 years ago

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Amy Fredell Plymouth, MI

I've had a terrible experience with an ac replacement with Choice Home Warranty. For small things like a garbage disposal, they have been fine, but for larger appliances, they make it nearly impossible for them to pay for much. I would not recommend this home warranty company. You'd be better off finding a company that has fewer complaints through the Better Business Bureau.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 31st, 2022

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Verified Customer

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Marcia Wilson Woodridge, IL

My washing machine couldn't be fixed; my dishwasher couldn't be repaired. I was told I would be sent a check to put toward a washing machine replacement and haven't received the refund amounts from either failed repairs. Once I receive the coupon promised for each machine, I will review Choice Home Warranty.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2022

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Lori Brown Washington, UT

In the 2 claims we have placed since purchase we have had issues with both of the contracted service technicians. In each case I was told there is no complaint or customer service department where I could register my concerns.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Robert O'Connor Houston, TX

Had both our washer and refrigerator break down on us.. they came out several times and fixed the problems with both with no problem!

4 years ago

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Abid Butt Dallas, TX

A/C Doctors set appointment 5 days after claim filed. Tech said need part to be ordered. A/C Doctors kept saying part is coming in 1 or 2 days. Appointment made 3 days after confirmation made that part was received by company

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 30th, 2022

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Verified Customer

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Karen Bolivia, NC

I think Choice picks good vendors to do the actual work and I think that's real important. They were timely and they were responsive.

4 years ago

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Kelly Casa Grande, AZ

I had to talk to three different people to explain something to me. My hot water heater cracked down on almost three weeks ago and I paid the 85 dollar fee and now I need a new water heater and I have to pay 400 dollars for it, so yeah I'm not happy with Choice at all.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 30th, 2022

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Roberta Middleburg, FL

I needed a warranty from my home because I can't fix things. I would definitely recommend it beyond a shadow of a doubt.

4 years ago

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Verified Customer

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Dawne Sawyer Hayes, VA

I had two issues with my HVAC after having their coverage for a year + and although their technician said it was normal wear and tear no abuse, natural disaster or other excluded repair reasons, Choice denied BOTH. They even stopped communicating on the second repair not even directly advising me they were denying the claim. They are a horrible company and I was without heat from the end of December until February. I have cancelled my coverage and received a refund.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 23rd, 2022

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Alfreda Evans Lancaster, TX

They have been somewhat OK. I am frustrated though, because I can not get a response about my HVAC system.. I e-mailed the information that they requested but so far no one has responded.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 24th, 2022

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Sally Cudrik Colorado Springs, CO

From my experience Choice has gone way downhill. The first time? Really good. This time? Total letdown. Three week ordeal when furnace was sporadic and it was 7 degrees outside. First repairman wouldn't come back to make repairs. Second? I Googled only to discover I couldn't find him then discovered he had no license and was coming out after 10PM. I hasd made close to 10 calls to Customer Service, did what I was told and ended up paying for everything myself. I'm not impressed with Choice. Unfortunately, I am with them till 2026 so we'll see how things go.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Kim Nichols Henderson, NV

When we have opened a claim; the response time is quick, the service vendors have provided appropriate resolution, efficiently and politely.

4 years ago

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RAY DAVIS Pensacola, FL

Quick on the spot service. When the first repair does not complete the job, they are quick to resend the technician to get the job done.

4 years ago

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Verified Customer

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Alex Montgomery Village, MD

All i did was file a claim online and got response in minutes.my problem was solved in days and it was during the pandemic.

4 years ago

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Verified Customer

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J.A.Rafeeq Owens Lanham, MD

I have had Nothing but good experiences with choice home warranty it's worth every penny that I spend to keep the peace of mind

4 years ago

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Verified Customer

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Anonymous Seminole, FL

The technician came out the next and did a fantastic job. He was respectful. I would recommend it for any new homeowners.

4 years ago

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Anonymous Birmingham, AL

Choice Home Warranty is easy to work. I had a plumbing issue and I called hem and they had someone out here within a couple of days. I have been pleased with it.

4 years ago

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Shirley Houston, TX

There are times when you have to continue to call to get a response. I think the quality of the vendors I had with the other warranty company were better. I can tell a difference.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Robert And Katia Cranston, RI

Sometimes depending on the issue, something might not be covered that we didn’t realize when we first purchased the coverage. Other than that the communication is clean and they did repair our AC.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Verified Customer

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Tom And Suzann Marco Island, FL

They gave me a pretty good deal but I had to wait several days for the air conditioning for the people to never show up to do the job and my pool pump wasn’t fixed for a week.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Rodney Hertford, NC

So far choice home warranty has been pretty good about taking care of things. They get everything done. I don’t have problems.

4 years ago

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Alexandra Lancaster, NY

I would advise people to not purchase Choice Home Warranty. They provide limited customer service. I had to pay out of pocket for the heater because of the company Choice chose. I was without hear for three weeks. They decided not cover it in the end because it was not normal wear and tear according to them. Apparently they can not cover certain parts except it is not covered in their contract.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 23rd, 2022

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Verified Customer

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Louis Crowley, TX

The reason I chose Choice Warranty is it is affordable. I had excellent customer service when I used the warranty to replace the circuit breakers.

4 years ago

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George Dallas, TX

Used my warranty a couple of weeks ago because my dishwasher wasn’t working. It took three days for someone to come out. It took two days to get someone scheduled but that person wouldn’t come so we had to reschedule and they chose the worst contractor. It was a big mess.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Winford Decatur, GA

Customer service is fine. They work well to get some out here. I did end up having to pay two hundred dollars to get my garage door fixed because it wasn’t covered by choice. They didn’t get back to me on that claim.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Stephen Indianapolis, IN

Seems like a reasonable deal but when my washer broke down, the guy they sent said it had to be replaced and I am waiting for them to send me a check for three hundred dollars. That is not going to get a new one.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

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Maria North Brunswick, NJ

Pretty good service and very good customer service. They answer back right away and send someone right away. It is the best company in the area.

4 years ago

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Verified Customer

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Fannie Winston Salem, NC

My neighbors had been telling me it was good company and I am very satisfied with their work. They take care of their job.

4 years ago

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Erika Stockbridge, GA

They have made me an appointment for my fridge and the person said he was going to order a part and then come back and fix but it has been three weeks and nobody has tried to make a new appointment.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Elliott Hershey, PA

When you call they man it. Both times I used it, it was answered within a few minutes. The people spoke English. It was processed without issue.

4 years ago

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Beverly Rock Hill, SC

They've always been good. I've used it a couple times and they got out here pretty quick and resolved issues. I'm just happy to have them.

4 years ago

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Verified Customer

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Robert Greensboro, NC

Well the lights went out in my room and I called and they sent somebody over and they fixed it same day. They do great work.

4 years ago

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Verified Customer

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Donna Houston, TX

I wasn't getting new problems after somethign was repaired. I had good service, the gentleman they sent, his name was Brandon, and he was awesome. Very, very polite.

4 years ago

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Carolyn Martin Buffalo Gap, TX

In order to make repairs you must wait several days before a repair person can be found that is willing to work for them. You then must argue with them to get them to cover the repair. I am extremely disappointed in the service.d

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Verified Customer

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brent beeksma Copperas Cove, TX

we had our dyer worked on and was very pleased with the whole experience, from making the call, to the worker showing up and fixing the problem.

4 years ago

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Verified Customer

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Michael Walsh Plano, TX

Technician diagnosed the problem, ordered a new part and fixed the problem. Garage door opener is working correctly now.

4 years ago

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Michael Inserillo North Babylon, NY

Bad service this company has no Urgency in the repair. I had a repair person in my home for another issue nothing to do with my claim. I had a broken pipe and was told that the company that will do the repair first available time will be 6 days from the call. I was told that the plumber that was there could not fix the problem with the service contract because they have

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 22nd, 2022

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Verified Customer

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Tonia Booker Indianapolis, IN

service is speedy and very much appreciated . If it can be fixed that day .They always come back and complete the work as quickly as possible

4 years ago

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Verified Customer

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Heather Noonan-Spillane New York, NY

Because they did not replace my appliance. They did not send A contractor out to fix it again when it's not fixed so I paid $120 for it to be fixed and it is not fixed and my dishwasher my washing machine has been replaced and they only give me $300 and there's no washing machine that cost $300 there are 500 and up

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

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Verified Customer

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Derek Columbus, MS

They have an exit strategy for most claims. They have denied several of my claims (normal wear and tear), but then they "help" by covering a couple hundred dollars. They are not good and don't plan on them covering anything that's costly.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Mar. 22nd, 2022

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Verified Customer

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Kirk Young Lakeland, FL

Great product, I have been using the warranty service a I am very satisfied with the fast response and resolution provided..

4 years ago Edited January 10, 2024

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Verified Customer

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Jeff Canter Toms River, NJ

The appliance was diagnosed quickly & parts ordered immediately. When parts were in, someone came quickly & installed the parts.

4 years ago

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Verified Customer

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Ervin Simons Winterville, NC

1. When I purchased my plan I was told that they would repair or replace. That hasn't happened 2.There replacement cost is 70%of what it cost actually 3. It has taken you over 3 weeks to even send me that 70%.4 when I buy the replacement, you don't even install. 5.To many loop holes in your plan

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

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Edwin Suffolk, VA

Both times I’ve called, I was pleased with them. It is a good deal. They respond quickly and get appointments right away.

4 years ago

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Tara Okmulgee, OK

I’ve been without heat for a month. I filled a claim in February because my heater broke. The approved to pay for the parts but not the labor. I would like for it to be resolved. I have been trying to get paperwork for the last month.

4 years ago

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