Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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ANOTHER Dissatisfied customer! Milton, FL

They do EVERYTHING to avoid paying for repairs or replacements that are what they claimed to cover. I will do everything in my power to warn others of this AND help with a class action lawsuit within the state of Florida! You are banned from New Jersey for this very reason!

7 years ago

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It53 Birmingham, AL

Service calls with no problems .Prompt response to phone calls or online requests. Great follow up.

7 years ago

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Nelson Pflugerville, TX

I needed to use the warranty to repair my microwave, and they took care of it in a couple of days. So far, I've only spoken to a few agents, and they're all pretty good.

7 years ago

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Verified Customer

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Sue Canyon, TX

Customer support was pretty good, but I had some bad experiences with them recently. I had some difficulty with them helping me with my water heater, and also my A/C unit, so I wasn't pleased and cancelled my service.

7 years ago

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Verified Customer

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Rita Baker, LA

So far, I've had no problems with them. Everything has been great! They took care of my kitchen sink when it had some leaks, and it was all perfect.

7 years ago

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Darell Knightdale, NC

Everything's been good so far. My dryer wasn't working correctly a few months ago, and they came over, assessed the damage and fixed it.

7 years ago

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Verified Customer

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Renee Lakeland, FL

The customer support was okay, but a lot of the times we call, they answer the phone without a pencil or pen or a simple piece of paper. Plus, what they advertise is not exactly what we got. They only pay a part of the total price of whatever we have to replace.

7 years ago

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Verified Customer

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Shakeyna Toledo, OH

They sent somebody over to fix my kitchen sink, but they weren't able to fix m bath tub. They said they couldn't fix it because it was a pre existing situation, when it actually wasn't. I initially chose them because they have an affordable warranty, but I just wasn't happy with their service.

7 years ago

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Verified Customer

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Anonymous Mesa, AZ

My pool pump went out couple of weeks ago, and within two days they had fixed it. It's been a good company, I haven't had a problem with them.

7 years ago

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Verified Customer

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Randall Villa Park, IL

My experience with them has been fine, I haven't had any problems. They did some heavy work on my dryer, so everything has been good.

7 years ago

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Erika Junger Mountain Home, ID

I cancelled mine, after a BIG disappointment. My Micro broke. We had to find our own repairmen. he called your comp. and old them it could not be repaired. We were told, to get a new Micro . after i payed the installation and the check up $90 . all i received was a check for $ 216

7 years ago

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Lou+Ilysa Shorr Warrington, PA

Customer Service was terrible. I waited over a month for one of the contractors that was supposed to look at my AC unit in the summer no less. I was very disappointed in home warranty companies used so far. The better option is to not have one and receive better cost and service.

7 years ago

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Anonymous Jacksonville, FL

Customer Support was good. I just called them up and they sent somebody out to fix my issue. It's been a positive experience.

7 years ago

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Larry Wilson Rockmart, GA

We chose them for value and price, but customer support was terrible, they did not want to help me. They cancelled me because we disagreed on the issue that they didn't want to fix the problem, and I stopped using them, they were a terrible company. I would recommend them to my worst enemy.

7 years ago

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Verified Customer

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Gary Whitney Portland, OR

I read about it and thought it sounded good. Well, it hasn't been good. I've called them 3 times to have some plumbing work done, and 3 times I haven't got them to come out and do it. That's the only time I've tried to use them.

7 years ago

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Verified Customer

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Anthony James St. Louis, MO

Customer support was great, but I had to use my warranty to fix my air-conditioner, and they refused to help. I originally went with them because of the premium receipt, but they will, in fact, not pay for your items. There is a problem trying to get them to be able to put the claim in, and they find ways to not pay it. Don't use them.

7 years ago

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Verified Customer

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Edward Stewart Schenectady, NY

I saw it in an advertisement, that's all it had— good advertisement— and I thought they had a lot to offer. I had a bad experience every time I would call, for any items that were definitely covered in my contract, whether it was plumbing or an appliance; I was never satisfied. It's always been a bad experience with them.

7 years ago

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Verified Customer

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Anonymous New Rochelle, NY

I've have to use it twice, and they were very response. They sent appropriate people that could get the job done.

7 years ago

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Verified Customer

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T.N. Houston, TX

I think they've done their part pretty well. Their representatives are very good, and so is the price. It's been a positive experience so far.

7 years ago

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Sonya

They find every excuse so they don’t have to fix anything.

2 months ago

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Mike

Terrible service did not honor my claim unjustly denied claim

2 months ago

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Nisha Saria

Most of the time they will try not to approve the claim

2 months ago

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Nizar

Do not trust them read the fine prints.!

2 months ago Edited September 9, 2024

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Verified Customer

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Michael Walker

Lie lie lies i been without air for a month and the still taking my money

2 months ago

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Joseph Butler

Filed a claim in. May 2024. Still as of today I have not been made whole

2 months ago

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Delores

Choice Home Warranty do not answer the phone when you call with a problem.

2 months ago

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Mari Casillas El Paso, TX

What is customer service to you? Because your case managers know how to respond with general answers. They know to place people on mute for over 5 minutes. They like to talk over the customer. Apparently the case managers are the supervisors and the only people we can talk to “there is no higher authority “. On top of that you are not specific on your criteria when rating your payouts . And you also like to obligate or push your customers to buy from Lowe’s. By the way non of this is in the fine print. I waited 3 days before a supervisor called and by call they let it ring once and hung up, no voice mail or anything oh wait they did place a note that they made their attempt. Thanks for your all around unprofessional services. Lydia C Michael C Greff4204 and the other case manager without a name.

8 months ago

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Schirra Finn Amite, LA

Lisa ( I think) didn’t try to over talk me. She provided information as I needed. The sales part of my experience with the company was great. Now I will see how the journey is once I need help.

9 months ago

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Prince Washington, DC

The tec was there before the expected time explained everything as he checked. Was very willing to explain again if I didn’t understand. Also a very pleasant person

9 months ago

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James Londonderry, NH

I'm really disappointed in its services I called with a problem and it took 3 days to get back to me. by then I had spent 3,000 dollars to get it repaired. when I called they canceled my policy from 6 years to 3 and sent me a 1000.00 check. really not satisfied with their service.

9 months ago

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Nykeia Harris Hathaway Pines, CA

I was very displeased with Albert deducting the full amount when we agreed upon a 4-month installment plan. To date, I have not received an apology from him for his carelessness and neglect. Please stay on the phone and confirm the correct amount is being withdrawn from your account. I usually don’t write poor reviews like this but this is more of a warning for prospect customers.

9 months ago

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Aralena Haynes Charlotte, NC

Process takes too long for important emergency work orders (heat went out and it's 35 degrees and I have two kids under 3 year old). Call center has terrible communication. If I wanted to hear scripts I would read their FAQ's. I was told a case manager would be assigned in 4 hours - it's been 15 hours. Not my fault the call center does not know the difference between telling me 4 hours vs 4 business hours (Internal Issue) BUT WAIT website says it's 24/7 ...... more on that later . Been without heat for too long, if I would go through the technician and cut out this middle man (Choice Warranty), same day service would have been done. I wanted a breakdown of the uncovered charges they want me to handle - took too long for them to come up with something. I had to go through multiple call center reps. I was then told if I wanted to discuss I would have to wait 24 hours which would put my work order on hold, mind you I have no heat. 24/7 service from choice home warranty? - be careful with that play on words because if you need a case manager or the purchasing department to actually process your order - their hours are completely different. Approved claims - careful because approved does not mean fully approved

9 months ago

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Carrie Bruce Houston, TX

The employees here are rude and they suck.. I had a plumbing issue in November that the tech came out on 3 different occasions to fix my shower valve but he could not get the screw out so he had to break the casing. I was told I had to pay for this so I was going to cancel my service. The rep saved the relationship but did not tell me I had to pay 85.00 again for the same service so I called back 2 days later and the service was 10 times worse. I got hung up on twice with no callback. The new MANAGER stated that when I was speaking with rep I asked to close account and she asked me to hold on. I thought she was checking on a resolution but instead she said ok your account has been closed effective immediately (I’m sure by the manager that was listening in the phone ) told her to do it. I said ok and hung up because I was in an ofc full of people. . She said well because you said “ok” we cannot reopen!!! So they just leave you broken and don’t care!!! Lousy company DONT USE THEM!!!!

9 months ago

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Kathleen Gray Oxford, WI

1. Contract said replace appliance when it cannot be repaired, did not, all I received was a gift certificate from Lowe's and I had to pay the other $300.00 to get a new appliance, couldn't even pick out my choice of store to buy from. 2. Had to prove that I cleaned and maintained my dishwasher prior to any discussion on replacement. 3. Took months in order to get the replacement. 3. Paid over $1000.00 for the contract and only had used it once I believe for a replacement, I paid a service fee to fix other issues. 4. Never once did I over use this warranty. 5. Had another home I paid another price for the warranty and used it for my AC and was denied because it was rusted!!!!! Excuse me the AC is out doors where things rust! 6. Nothing but a headache with your company and by what I was told by other people, you do this all the time. 7. I overpaid for a warranty that never did what I was told it would do.

9 months ago Edited March 14, 2024

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Chelsea Perry Buffalo, TX

If you ever need services like your water heater leaking ALL OVER your floor and they are unable to get someone out to repair it and they give you the option to find someone, DONT because they only pay reimbursement for what they deem allowable. It’s just like with insurance. I will definitely be looking for another warranty company when my year is up.

9 months ago

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Seth Frohlich

You advertising promote $3000 per appliance, but when an appliance goes bad, you lowball the replacement offer. Not only that, the manager who got on the phone with me told me that the only time anyone gets $3000 is for an HVAC system. Refrigerators are the most expensive items in the kitchen and the most you give us $900 Towards a $3000 unit. What’s the point. If you’re going to be honest when advertising, I wouldn’t have a problem with it, but you don’t.

9 months ago

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Parviz Zavareh Sunnyvale, CA

This is not a home warranty worth considering. A simple repair of my disshwasher which the door string support was broken according to the tech who diagnosed the problem and apparently a common in dishwashers, however choice warranty declined stating the door of dishwasher was damaged. I provided a video of the dishwasher dor showing the pristine condition of the dishwasher and demonstrating the dishwasher door not getting support of the hold back wire string, no use. According to the tech who was sent by choice warranty office, this is their standard practice . So think twice if you are in the nmarket to buy a home warranty.

9 months ago

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Adrian Nagy Pahrump, NV

so far I’ve had filed 2 previous claims. The first was a nightmare,the repairman was quick to collect the $65.00 co-pay. and didn’t repair the concern. It took several days before we got a repairman out to look at the concern. The second concern and was for the garage door other than taking to long to show up that service went fine.

9 months ago

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Cynthia Bass Searfoss Monroe, NC

Avery was quick to dial my number as soon as I asked for a quote. I had already done some research so was ready to make a decision. Kudos to him for quickly reaching out.

9 months ago

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Steve or Connie Brend Goddard, KS

I have never had a home warranty before and Noah was through on the program. Also was able to offer me promotions for savings. I obviously haven't used the services yet.

9 months ago

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Don Simmons

Salesman was courteous and informative. I was and still am wanting to see how my claims will be handled. At this point and time, I feel I made the right choice for my home warranty.

9 months ago

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Jameson Schwartz Saint Cloud, MN

I have been working with CHW for nearly a year to get my AC looked at. No technicians are willing to work with them. They scheduled several different companies to come out but none of them ever showed up. I called them and they said that they don't work with Choice Home Warranty (CHW) anymore and that they never accepted, agreed too, or knew about my appointment. Every time I called CHW they just cancelled the last appointment and refreshed it to find a new technician. I tried to find my own HVAC company to do the work but none of them would work with a warranty company. They were happy to work directly with me but refused to work with them. I tried to contact CHW in writing, as they request in our contract, but I never received a response. I fear that I have wasted my money. I am making one last effort and will be submitting bills for the repair of my system to see if they will cover any of the costs or refund me my money.

9 months ago

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Jnr Temz Los Angeles, CA

Choice home warranty are the best and their prices are one of the best in the company. It worth me recommending them to other people and I love their jobs.

9 months ago

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Christa K

I see someone wrote an almost word for word review of my experience. Choice has their own anonymous group of “technicians” that sit behind desks and review the pictures and write ups the field technicians send. They have the power to override the field technicians notes and recommendations without even stepping into your home. Completely ridiculous. As soon as my latest claim is closed, I’m switching companies. Taurean R is a case manager at choice and avoid working with him at all costs. He never followed up in a timely manner behind my months long unresolved claim. And he lacked zero empathy when we told him our frustrations regarding this experience. Choice can go to hell.

9 months ago

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Ed Dowling

I am still waiting for my water heater to be replaced did not like the suggestion to find my own Plummer and have to pay more than my 65.00 I can find a Plummer but you told me if I take the authorization I would have to pay if he charged more then you would.

9 months ago

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Bruce Waggoner Georgetown, TX

I do like that I can submit my own requests for service. One thing that I wish Choice would do is check their contractors more closely. If they have too many bad reviews, then there may be a reason for that.

9 months ago

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Lizz Looker

I have had a home warranty for about 8 months and for the first time put in a claim. Choice warranty sent out a plumber who said my repair was due to normal wear and tear. Choice warranty disagreed and sent out a second plumber who again said that the repair was needed for something due to normal wear and tear. Then I received word from the plumber (not the warranty company) that the claim was being denied. I immediately called Choice and they said I must only speak to my case manager and that I would be called the next day between 1 and 1:30. I did not receive a call during that time! I waited until 5pm and called the case management line. I was told by the case manager that denial was because the repair was not due to normal wear and tear. I discussed with her what the 2 plumbers they sent out said and was informed that she would have someone from the escalation team call me. Of course I did not receive a call back. I waited three days and called back today. the case manager I spoke to told me that they don't have an escalation team and that there are no other managers I could talk to, they were at the top of the escalation tier. So not only did they not repair the plumbing. They lied! I will never do business with them again.

9 months ago

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Linda Watson Garland, TX

Responsiveness to request is good but there is no way to see what information was sent to repair company and there is no way to see what the repair company sent to Choice as a diagnosis. Without this information, disputing a claim and talking with Choice require more time than necessary for all involved.

9 months ago

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Andrew Hiser Kent, OH

I dislike that you guys have so many loopholes within your policy to deny coverage on many of the items in somebody's home. What is the point of having a home warranty if you're going to use a loophole to get out of replacing or fixing items? I paid you guys almost $600 for a year's worth of coverage and a little more than $500 the year prior. So I paid you guys $1,100. I put in three claims and two were denied because of pre-existing issues that you guys put in the fine print of your policy. Miraculously you guys did cover the furnace that I put a claim in for. However I still had to pay $840 out of my own pocket to help cover the cost to install it. As well as a $75 service charge. So I had paid you guys a grand total of almost $2,000 which I could have used to just buy a new furnace or cover a very good portion of one. I don't feel like I saved any money going with you. What's even more comical is that the new furnace you guys put in broke after 60 days because of parts that were malfunctioning. You said you would not cover anything on the new furnace because it's all covered under the manufacturer's warranty. That's all fine and good however I had to pay for all the labor to have the parts repaired because the company that you hired to install it said you were in charge of covering labor cost and you said you wouldn't cover labor cost because the part was under a manufacturer warranty. I called the manufacturer and they told me that the company who installed it offers the labor warranty and not the manufacturer. So if a system breaks that you guys put in I'm still responsible for covering the cost to fix it. So... I ask again what good is having a home warranty with you guys if you're not going to cover the cost to fix items in my home? I view you guys as being as crooked as most politicians. I feel sorry for anybody who has to do warranty claims with you in the future. I will not be renewing my service with you.

9 months ago

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Donnie Prentice

My issue was not an item covered in my coverage, which I wasn’t aware, and it was pushed through even though my description plainly indicated that it was a break from the freeze. I ended up paying a service fee where the claim should have been denied. My fault for not paying closer attention to my coverage details but bad customer service on Choice for not canceling the claim before it got to that point.

9 months ago

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