Choice Home Warranty: Read 46,192 User Reviews From Real Homeowners

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John Mills

Fast, professional response to most service/repair needs. Would highly recommend this company.

9 months ago

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Birminghamboy

I have used Choice for about 10 years for my rentals and primary residence . I highly recommend.

10 months ago

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Edward

I really like that.I got a response right away and everything gets taken care of

10 months ago

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Kerry

Way too long to have someone look at my appliance. Did not give me anywhere close for enough to buy a new appliance. It has been over five weeks, and I still don't have a check. Very poor follow up.

10 months ago

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Deborah

I cant believe that the only heating company is 3 hrs away and cat get here until the 20 and I have no heat and it's in the 30s

10 months ago

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Gary Wagnon

I am impressed by the service and fast response to my warranty needs. First class effort from CHW!

10 months ago

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Richard

Response time, quality of work and professionalism of technicians as well as good customer service.

10 months ago

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DELIA VAZQUEZ

Service cost is too high Not always have a fast answer Service, most of the time are not complete Poor information about why they deny service Some time you ended paying for repairs that is covered in the contract

10 months ago

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Audrey Ortiz

I'm really satisfied with home Choice warranty, better then the other company I had

10 months ago

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Debra Smith

The online claim submission is easy. Service calls are prompt and repairs are somewhat fast.

10 months ago

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Susi Bendler

All my appliances have been fixed by experienced companies and very quickly. Thanks!

10 months ago

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Sandra Weston

Takes too long to get a repair man out. When oven broke only getting a small amount of money to purchase a new one. Still have not received the check.

10 months ago

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Miriam

Choice refused to send a technician to fix my furnace. They did offer me a $250 refund from the eventual bill, but that’s not why I signed up for this insurance.

11 months ago

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Luis

Excellent service and the personal is very friendly knowledgeable and professional

11 months ago

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Michael Dugdell

The contractor, 360 Aire, was punctional, professional, competent, thorough and friendly.

11 months ago

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Lucile Rawleigh

He was very good. Very thorough. Happy with service as always. Waiting for gift card.

11 months ago

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Irene Jensen

I was very pleased with my claim for the furnace. The contractor was excellent.

11 months ago

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Phil Wicktor

The request was handled quickly and service was completed within a couple of days.

11 months ago

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King Chao

Choice home warranty is very proactive to help customers to get their problems solved.

11 months ago

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Nilda

CHW is not a good company. After many attempts for a plumber they told me to find a local one that they would reimburse me. The plumber charged me $692.75 CHW only reimbursed me $65.00. I plan to cancel CHW.

11 months ago

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Abdur Khan

Service was provided within 24 hrs. Technician was professional and knowledgeable.

11 months ago

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Stacey and Phillip Myton

resolved the problem quickly and professionally and provided helpful information for the future

11 months ago

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Jennifer

The price is very reasonable, customer service is great. They respond quickly to customer's needs.

11 months ago

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Frank August

CHW replaced water heater in 2022. Started leaking in 2024. Charged me 470.00 to replace again. Charges were for warranty processing and required modifications. Disconnected and reconnected 2 pipes to install heater.

11 months ago

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Latresha

The callout fee is reasonable and the callback is pretty quick. The vendors that have come out have been very helpful.

11 months ago

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Debra

They replaced our HVAC, but it took 6 weeks and 3 different contractors due to their poor relationship with the vendors.

11 months ago

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Reta

I filed a claim Oct 25th and no completion has occurred yet

1 month ago

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Carol

I regret purchasing this home warranty for your company!

1 month ago

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Dan

Thought it sounded good to have apliances etc protected.

1 month ago

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Rajkumar

It’s lousy company. They always find a way not to pay.

1 month ago

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Dale

salesperson lied to me about what choice would cover

1 month ago

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Paul and Cathy Dorman

Read an article that (falsely) had them highly rated

1 month ago

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Bruce Rust

They hid behind the fine print and refused my claim.

1 month ago

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Jeffrey and Rebecca Hallett

Have not been contacted by a service provider yet.

1 month ago

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George Evans

We still do not have heat! Very unhappy!

1 month ago

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Raylene

I hate your company it don’t live up to your standards

1 month ago

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Juanita

Poor customer service. Misleading coverage. No follow up.

1 month ago

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Nargis

Fock you again you people are citer and cite with me

1 month ago Edited November 8, 2025

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Kenneth

It was included with the purchase of our home

1 month ago

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Dan

They made big promises. In reality none were honored.

1 month ago

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Sandra

I am not satisfied with the service at all.

1 month ago

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Winfred

I dislike the way they choose to deny claims that are obviously legitimate. I.e; claiming a pipe which has not leaked for more than 45 years until now was not normal wear and tear.

1 month ago

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Walter

Choice warranty is a good company it just needs to speed up the cash out process and not take so long

5 months ago

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Maggie

I placed a work order 6/6 for my air conditioner. Had to wait until 6/19 for Sears you come out. Bottom line to date no repairs or updates. I ve talked to people at Choice & Sears. To date Choice hasn't contacted me for repairs.

5 months ago

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Fematti

Received email when Technician is coming to my home to service my Air, he rescheduled to come out on another day. Technician finally came out, removed part from my Air Condition, gave him $75.00 Service Fee. I was told that he would come back out with part to repair air conditioner. He did not show up after re-scheduling two different times and kept my Service fee. HORRIBLE CUSTOMER SERVICE!!!!

6 months ago

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martusia_t@yahoo.com

Great company. Excellent customer service. They communicate well and we always know what is kmgoing on with our claim. I highly recommend them!

6 months ago

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Danny Ardito

It was an easy set up. I was done in few minutes. I called, told them what I wanted, a little up sale and , I was done! Thank you.

6 months ago

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Jasmine O

If I could give this company zero stars, I would. We started a policy and immediately cancelled within 24hrs. The customer service was non-existent. The employees we dealt with were rude, disrespectful, and unprofessional. I could just imagine what we would have to deal with if we ever had to file a claiim. Do yourself a favor and pay a little more with another company to be treated like a human being.

7 months ago

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Mary Brandon

Choice works fast to get a service man out to my home. I never have to wait too long. Their contracted companies are very professional and friendly

7 months ago

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Angela Gross

I have had several claims denied that should have been approved. What is the point in having a home warranty if you aren’t going to take care of my home needs? I will not be renewing with them. They send a different plumber to my home two days later than they sent another company. I specifically asked for the same plumber and they assigned someone different. After reassigning the contract to the plumber of choice, they denied my claim. Buyer beware

7 months ago

Choice Home Warranty Reviews