Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Verified Customer

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Robert Blalack Mobile, AL

Service tech was quick and efficient in determining appliance issue. Explained the most likely determination when sending in the diagnosis report.

4 years ago Edited January 10, 2024

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Verified Customer

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CONNIE SCHRADER Wichita, KS

Haven't had any issues so far. The only thing is I wished that I can get the service contract out to the house sooner then 3 or 4 days.

4 years ago

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Verified Customer

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Fran Wiedner Houston, TX

On the occasions we've needed to use them they have sent really good technicians who were able to quickly resolve our problems.

4 years ago

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Verified Customer

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Anna

I've had Choice for a few years now and had to use their service a few times now . And each time I received professional and fast service.

4 years ago Edited January 10, 2024

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Verified Customer

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Gretchen Jones Parker, CO

I just started with Choice but the one time I've used the service, the process was very smooth and professional from start to finish.

4 years ago

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Verified Customer

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Cherlyn Fucuals Desoto, TX

Awesome sauce. I was very pleased with the service and customer service and promptness And Timely resolution of my problem.

4 years ago

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Verified Customer

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Jeremiah Sullivan Saint Louis, MO

They came through when I had a leaky faucet and followed through until it was fixed correctly. I would highly recommend Choice Home Warranty

4 years ago

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Verified Customer

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Walter Hall Raleigh, NC

Dryer was not working properly. Called Choice and they had a reputable repair company out the next day. Quick service and problem solved!!

4 years ago

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Verified Customer

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Frances Drake Green Valley, AZ

There have been some good calls and some bad calls. I think it depends on the service. Most are genuinely helpful but some just seem to get their Money and not mess with the rest of it.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 24th, 2021

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Verified Customer

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Tamara Charlotte, NC

They respond to claims very quickly and set up technician appointments promptly. The technicians arrive on time and address the issue satisfactorily.

4 years ago

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Verified Customer

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Brenda Jones Jacksonville, FL

I've used them 3 times they always get back to me quickly the 1st call was completed a couple months after the 2nd and 3 service call was completed.

4 years ago

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Verified Customer

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MARY CALANDRELLI Peoria, AZ

Good savings and friendly services. I felt safe because I got a call with time of service & name of technician on his way.

4 years ago

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Britt Lorain, OH

They are quick to assign people to your issue, but my review is tainted by a long process which Choice Warranty rectified. For the most part, I am happy with them as a warranty company

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 18th, 2021

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Verified Customer

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Gary Locust Hill, VA

Garbage Disposal started leaking, contacted CHW, at 8:00 Pm to request service and received an email at 10:30 with a schedule for the following day.a

4 years ago

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Verified Customer

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John Middletown, DE

We’ve used them for ten years and they were there when the refrigerator and dryer stopped working. The performance has been good quality.

4 years ago

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Nancy Fort Worth, TX

Everytime I've used them they've been pretty good. They do the job on time. Their support was good. They did what I asked them to do.

4 years ago

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Verified Customer

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Nancy Blytheville, AR

My water heater quit working and they got it to me relatively quickly. The warranty was great. They handled my issues quickly and accurately.

4 years ago

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Verified Customer

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Mike Kansas City, KS

They answer my questions and were fast to react. They've gotten it all taken care of. It was fast and easy and got it done.

4 years ago

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Verified Customer

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Abril Fort Lauderdale, FL

They were very knowledgeable and gave me good suggestions. Had an electricity problem, the guy came out within 24 hours and he put me first.

4 years ago

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Verified Customer

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Ganesh Aurora, IL

They were good, the response was prompt and the service was good. My washer wasn't working properly for that reason I used them, and now it works fine

4 years ago

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Verified Customer

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Chris Piqua, OH

I've been waiting on a call from a case manager and they've never called my case schedule twice now. They came out to fixed my air conditioner, the contractor they sent tried to rip me off and had to provide my own contractor. They're unreliable. Stay away.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 16th, 2021

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Verified Customer

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Sheryl Bowie, MD

What you think is covered by them ends up not being covered. I thought it was a great company in the beginning but some of the people they send don’t know what they are doing.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 16th, 2021

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Verified Customer

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Richard Dayton, OH

My limited experience with them has been satisfactory. It did take a long time to get established but I wanted to make sure we got things maintained on a regular basis.

4 years ago

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Verified Customer

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Heather Clover, SC

Choice came with the sale of the house. Most of my claims have got very well but some of the vendors aren’t as good as others.

4 years ago

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Diane Saluda, VA

My daughter kept telling me to have this kind of service. They have responded quickly to my claims. The service is done quickly. I am okay with it. The gentleman was good.

4 years ago

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Juan And Amanda Mesquite, NV

So far it has been a terrible experience trying to resolve the issue. They never set up appointments. They don’t keep their promises. They said they were going to call me today at 10:30 and I never heard from them.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 16th, 2021

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Verified Customer

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Mary Greer, SC

I had a different warranty company when I bought the house. After a year, it ran out and I got Choice Home. Any time I cell, they get right on it.

4 years ago

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Dipa Flower Mound, TX

So many issues. They were supposed to refund my money. I tried to use the warranty many times for it to get cancelled the second time. They would collect the money and never come back to do the job.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 16th, 2021

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Verified Customer

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Elizabeth Pflugerville, TX

Only have had one job done but it was clean and efficient. Everything was done smoothly. The replaced my garage door opener.

4 years ago

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Verified Customer

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Anonymous Spring, TX

Overall it has been a good experience. I am good with it. It wasn’t good in the beginning but now they have good customer service.

4 years ago

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Verified Customer

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Jennifer And Nathan Hope Mills, NC

Used it twice for the refrigerator and another time for the AC. They were able to fix it immediately. They were really good. It is ridiculous that everything is online.

4 years ago

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Verified Customer

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Loris N Troy, NY

Jon, our technician was reliable, knowledgeable and efficient. I get to arrange a time that works with my schedule to get the work done

5 years ago

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Verified Customer

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Eileen Traficante New Orleans, LA

Our hot water heater broke and leaked over our hardwood floors. I was very happy when a plumber came right over and ordered a new hot water heater! Today no one has come or called on that it was approved!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 11th, 2021

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Verified Customer

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C Ferris

Choice send a date for an appt and the contractor comes another day. General contractors are sent to do the work instead of a one specializing in that area. They don't do a correct repair and then you have to wait for another contractor to do the job right

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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Verified Customer

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Muhammad Rauf

Ease of requesting and setting up service appointments is exceptional

5 years ago Edited January 10, 2024

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Verified Customer

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Arianna Neal Amarillo, TX

Even if they do not have something readily available, they go as fast as they can and most companies who contacts with them have been reliable.

5 years ago

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Verified Customer

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Shirley Ferguson Campbell, TX

You have done your part to get the repair person here but the dishwasher is still not fixed yet because of parts ordered were broken when it got here so it still is not fix for another 2 weeks.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 11th, 2021

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Verified Customer

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Abu Saleh Potomac, MD

It all depends on who CHW send for the repair work. There doesn't seem to be consistency in their choice. We had excellent service from our last service call but have had bad experience before that with others.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

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Verified Customer

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Jackie Davis Clayton, IN

Made my appointment on line, they responded within a day, staff was friendly and found the issue quickly and was able to replace the part swiftly.

5 years ago

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Verified Customer

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Raymond Montgomery, Sr. Westminster, MD

Because I $79.00 n some change a month plus $85 service fee and y'all couldn't help pay not even half of $140 bill just $25 which brought the to $140 out of my pocket. I feel a lot more should've been done. I'm really not satisfied.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

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Verified Customer

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Gloria Witt Salem, VA

Had to order part and once we received part still had to wait for technician a couple more days. All end well just took much longer than we anticipated.

5 years ago

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Verified Customer

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Mamie Torres Brooklyn, NY

They have been very helpful in getting the people to fix the problem that I have been having with the problems I've was having.

5 years ago

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Verified Customer

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Robert Preston Nashville, TN

The office manager is my only contact, she is excellent. I signed up for pricing. She has been awesome to work with. Responsive

5 years ago

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Verified Customer

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Bill liao Suwanee, GA

The customer service staff were courteous, Efficient, prompt, responsive and friendly. It took less than 48 hours to have claims passed on their tech people.

5 years ago

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Verified Customer

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Linda Stuelke New Port Richey, FL

The warranty worked for me as it should. My dishwasher was looked at and fixed in a timely manner. All I paid for was the service call.

5 years ago

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Verified Customer

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Patrick H Keller, TX

Called because air conditioner was not cooling. Serviceman came 2 days later and said I need a new fan on my unit outside. He stated it had to be replaced but Choice would not pay for it. So I had to pay a $85 dollar service fee and another $325 for parts and labor. Stupidest thing I ever heard of, will not be renewing my warranty or recommending to anyone! Total Rip Off!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Oct. 26th, 2021

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Verified Customer

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Shirley ann Farkas Henderson, NV

they are quick to respond companies they send out respond quickly and complete the work as required at the cost expected.

5 years ago

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Nancy Bend, OR

Prompt service, give you the opportunity to choose technician outside their network giving one the opportunity to select their reimbursement option.

5 years ago

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Phillip Shields East Bend, NC

My heat went out December 4th 2020. After 2 technicians coming out and diagnosing the problem and never showing back up, endless calls to customer support, and upper management. I finally got a payout on February 21 2021. I spent the holidays and the majority of winter in a family members house due to this. Their technicians are subpar as well as their customer service.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

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Verified Customer

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Watt Charlotte, NC

(I'm sending this rating now because I've received 4 requests to submit a rating). CHW was proficient in sending a repair person for my appliance. Based on data received, CHW chose to replace the appliance, but offered approximately 1/4 of the replacement cost. I haven't accepted the offer yet and wanted to speak with a representative. It has taken a full month - hoping/trying to discuss the matter with a case manager. I hope to have the much needed conversation in approximately 6 days. If I rated them today, the rating would be -2‚Ä¶but I want to be fair‚Ä¶so I'll need to wait.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

Choice Home Warranty Reviews