Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Misher Dallas, GA

The issue I have is the amount of money they give to buy you out. When I purchased the warranty they made it seem as though they would take care of everything when an appliance goes bad. They gave me $340 for a washing machine. I don’t think it is enough when you have to buy it and have it delivered and installed. This is the last time I will purchase this warranty. I will be going to cinch where they give you replacement cost or order your machine and have it delivered and installed.

1 year ago

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Valerie Strukel Milwaukee, WI

I think the service you provide is valuable. I am not sure about your sales tactics. I already signed for service and opted to pay monthly as I do not wish to spend a large sum of money at once, and the sales person still pushed for an even larger sum of money to lock in my rate for 6 years. He was nice enough but a little tone deaf to think I would be willing to pay such a huge amount. As soon as he offered to contact his manager to get a better rate, I almost canceled with you because it seems like you are ripping people off unless we talk to the manager. I would have been fine without that added bit of pressure at the end of the call.

1 year ago

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María Flores CA

I’m a first time user for the service; so far so Good. The contractor they use did an outstanding work. Professional and efficient service in both sides, customer service and technicians. Thank You!

1 year ago

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Garen Eggleston Summerfield, FL

My experience with Choice has been great, I highly recommend this company! Every time I’ve posted for service, they have responded immediately and I’m pleased with the results . They have proven their worth to me!

1 year ago

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KATY Southlake, TX

Anthony was very helpful and explained the differences in coverage. I was also elated to learn that I can use the contractors of my choice — something Anthony said other home warranty companies don't allow.

1 year ago

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Gerald Staton

Once the plumber diagnosed the issue he advised me to call back in to get a new claim number so he could make the repairs. When I did the first rep I talked to was not listening to what I was explaining to her and I had to constantly had to repeat myself. She gave me the new claim number and told the plumber he should be able to pull it in a few minutes but it never came. I called back and the second rep I spoke with was very attentive and inciteful. She was able to put in a work request while I was on the phone and the plumber was able to pull the job and the issue was repaired.

1 year ago

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Thyrsa Gravely Atlanta, GA

The NIB Doors technician, Michael, who repaired my garage door was nice and knowledgeable. He kindly explained the problem, answered my questions, and fixed the issue in a timely fashion.

1 year ago

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DANIEL BOGNANNO

Do not like that it takes so long to get someone to come to your house and address the problem. Also don't like how long you have to wait to get said item fixed because they say they are waiting on parts. Also,you would think that someone would reach out to you since it is taking so long just to update you on what is going on. Put claim in last month Feb 26 and still waiting on the 20th of Mar. Had similar issues with water leak a while back and had to call someone to come and stop the leak. Couldn't wait for them!

1 year ago Edited March 20, 2024

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Melissa Moyer

I love that when I put a claim in it is responded to quickly and professionally. When technicians come out they are very knowledgeable and nice. Super easy to put in a claim online also.

1 year ago

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Chinh Do Round Rock, TX

I had a good experience to talk to Alvin A to shop home warranty for my rental home. He offered me a long -term and attractive contract and I was convinced and signed-up with Choice

1 year ago

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Khanh luu Nguyen

I have not had a request yet. My experience with the sales person was quite positive, he tried to provide me all the discounted that I was entitled for. Comparing with my previous insurance - AHC, I save on the monthly as well as the service fee per request. I hope when I put in a request, they will be responsive and provide good services

1 year ago

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Deb Pittsburgh, PA

I emailed yesterday, October 8th that the thermostat to my furnace was not working. A service technician came today and fixed it. I deeply appreciate this because it has gotten very cold here in Pennsylvania.

1 year ago

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Darrell Cain

Called and was very satisfied. My a/c wasn’t working and they immediately arranged for a service technician. The technician repair my a/c unit and I’m back in a nice cool house!

1 year ago

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Joyce Cartwright Howell, MI

I want to say that Ronald L help me today to set up my Choice Home Warranty Protection Plan and I appreciate how informative and “patient “ he was with me. Thank you Ronald!

1 year ago

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Jim Borror Clermont, FL

Vendor responded quickly and resolved the issue within 24 hours after we reported. The service man, Stephen was cordial, professional and completed the service within a reasonable time.

1 year ago

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Emanuel Tukums, 099

The request submission system is well organized, but I was never able to get the contact information for the case manager that was promised to me. It is impossible to reach a live employee, and communication through the application system is communication with a computer. Since I am currently in Europe, email is the only possible means of communication for me. Unfortunately this option does not work satisfactorily.

1 year ago

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Jon Goeke Tucson, AZ

First tech did not show, call, or notify any way, until I called Choice back. Then he called me and explained that he was no longerworking with Choice and actually refused to answer them as they would keep sending customers after he quit. Also when I spoke to Choice they told me they only left messages. All this left me sitting at my house from 8:00am to 8:00pm on a Saturday fit a message that was left and not answered. Also reps are overseas and do not speak English very well.

1 year ago

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Josephine Braitman Boynton Beach, FL

He checked the dishwasher and was unable to repair the top basket. He is submitting a report to Choice Warranty awaiting the report from you so I can have use of my dishwasher.

1 year ago

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Mike Slivka Raleigh, NC

I had two appliance repairs since using CHW. On both occasions the service was excellent, CHW communicating through text messages kept me informed and comfortable. Thank you CHW...

1 year ago

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A Mc Albuquerque, NM

It took a week for Choice Home Warranty to schedule someone to come out and do repairs to my AC. That’s the only problem I have. Once they had a technician scheduled, he showed up on time, did the job correctly, and all is well.

1 year ago Edited January 10, 2024

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Don Sims Lenoir City, TN

My last service was much better than the first but I still have an issue with the home warranty. When my microwave went out I contacted you and you sent out someone from Appliance Service Solutions and charged me $85.00. They looked at it and said would have to order parts, this was in April/May time frame. I tried to contact A.S.S. several times and finally got a message back saying parts had been ordered but had no time frame. In August I tried again this time with no response. I contacted Choice Home Warranty only to be told that the issue had been resolved which was a lie, it has not been fixed and had to start all over again and pay another $85.00 for a service call for the same problem. The Sears Technician contacted me for the problem and the model number and fixed it the same day. Appliance Service Solutions and/or Choice Home Warranty owes me $85.00 for a service charge in my opinion. I will never use Appliance Service Solutions for anything.

1 year ago Edited October 4, 2023

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Phyllis ChiDiva Houston, TX

Kyle is an awesome representative of Choice. He’s knowledgeable and insisted that I search around to find what’s best for me and my household while providing quality answers to questions. I made this choice, to be with Choice, because of him!!!

1 year ago

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joyce dunfee Las Vegas, NV

The company was as efficient as they said would be. The tech left us feeling happy that we got this particular man and even though we don't want another problem we would welcome him back.

1 year ago

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Jim42 Katy, TX

I have left numerous comments and discussed with the 5 CHW reps that your initial contractor (EMS has horrible reviews, said you guys cancelled the claim.). And you guys couldn’t cancel the second attempt with EMS until they cancelled! The elevated claim went to Raiders Air and THAT TECH was excellent. You need to goggle EMS reviews and remove them. Fix your system to allow your client to cancel and keep Raiders Air on your list of good companies!!

1 year ago Edited January 10, 2024

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Chaasad Ahla Ban Yasharahla Chicago, IL

Choice Home Warranty seems to have a large variety of companies it can out-source for services to be completed. Not all options are great or should be trusted but CHW does help well to get an emergency under control.

1 year ago

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Laura Mann Omaha, NE

The sales team is very aggressive and it appears to be scammy as the deals are "only good today", etc. I don't like pressure sales approaches. Set a price and have respect for your customers. My representative, Adrian S, did not call me back after I contacted him twice after the sale. I did get answers from customer service, but I guess, once they have made a contract sale--they are done with you. Poor customer service. My claim experience was great!

1 year ago

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Zol Las Vegas, NV

It was easy to contact Choice to report the AC unit that was not working. They respond quickly. The tech was great and carried the part needed and had me up and running in no time.

1 year ago

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Jackie Henderson, NV

Benny was a pleasure to work with on the phone. He was very helpful in explaining the details to me. I actually signed up for the three year plan because I’m so tired of the run around with AHS.

1 year ago

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Joyce Mizell Hays, KS

We do not like being without hot water for 24 hours. My husband has cancer and we must have hot water for cleaning of hands and body parts all the time. At 3pm when I reported this problem there was still time to call a plumber. Now it is 5:30 p m and no plumber found!!!!!!!! Yes I am a paying customer and have buyers remorse everytime I call you! Perhaps saving 50 monthly would be wiser!

1 year ago

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Thomas J Wade Boardman, OR

Great for the money if you get the right repairman the 1st time. One time I got a repairman that did not what he was doing it had to be fixed ASAP because it was a plumbing problem, so I hired my own plumber.

1 year ago Edited January 10, 2024

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Ronna Robina Las Vegas, NV

Phil was so easy to work with and helped explain the benefits. I was able to understand and grasp more than I can ever with my last warranty company. Will be referring him to my friends and family.

1 year ago

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Jim Lorton, VA

The ease in getting assistance when you’re facing a crisis at your end. All of the moving parts associated with the Choice Process are easy to navigate and the fast results are reassuring!

1 year ago

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Charlene O'Fallon, IL

A very aggressive recruiter call me and talked me in to signing up with a warranty with CHW. He said they would replace very old appliances. I called them to repair my dish washer, and pointed out all of rust and dents. They did not replace the dishwasher because it still works. All of my appliances are very old, rusty. I will not call CHW again. I plan to request the remainder of my warranty to be cancelled. By reading other reviews I see many others are having similar issues. I have seen some people have had a good experience with them, but that has not beeen the case for me,

1 year ago

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George Makarias Ashburn, VA

Preston explained what the problem was even through it was not the door opener that was at fault. it was the roller beams that were shifted that was causing the problem which was fixed.

1 year ago

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Joevanne Velez Alpharetta, GA

Worst customer service in my experience with warranty companies. Representatives seem very rude and not interested in assisting or attending to customer issues. They also seem to be outsourced as it’s always been hard to understand and communicate with them as it sure seems English isn’t their first language. I have had better experience overall with 2-10 and American home shield. They also seem to set appointments with tech over a week in advance when issues arise. I have made three claims in the four years I’ve had choice home warranty and have had to wait over a week every time for a tech appointment and several weeks for issues to be resolved since techs had to come back out.

1 year ago

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Howard Family Mobile, AL

Very satisfied with the technician-came earlier than scheduled- called in advance- very professional and friendly. As for Choice, I am not happy with their disposition of my claim, or their inability to schedule an earlier service (1 week without appliance). We received the balance of this current contract with the purchase of the house - this experience will weigh heavy when considering renewal of this contract.

1 year ago

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Sam Stidwell Charlotte, NC

-Customer service is a little too routine. Feels like you're talking to programed human, like a machine -Hard to understand representatives at times; Language barrier -Appointments are scheduled for an entire day which is unreasonable. Prevents prior planning. -Difficult to reject an undesirable contractor inadvance

1 year ago

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Lee couture Westerly, RI

I liked the immediate response I received when I called. I had two claims. The first claim was for a dryer which was deemed unrepairable. I was told the replacement value was way lower than I could replace the dryer for which was unnegotiable. The second claim was for an electrical problem which was resolved in a timely and acceptable manner.

1 year ago

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Leslie Stouffer Conyers, GA

He seems like a really good guy but doesn’t seem to understand your service. He’s been out twice both for normal wear and tear issues and you’ve declined the claim both times. Since you aren’t seeing the issue he must be doing something wrong there. The breaking of a 30 year old plastic knob on a shower as well as a leaking toilet both seem like normal issues but yet they have both been declined. But he seems Knowledgeable

1 year ago

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Cheryl

I had a problem with the garbage disposal and the young men came and took care of it. Prompt and professional . We just bought the home and started with Choice Home Warranty. In January.

1 year ago

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Robert Horn II Pahrump, NV

1 year ago Edited January 10, 2024

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Clintona Reed Rochester, NY

I am new to choice home warranty so the agent i spoke with to se up my warranty was very polite and explained everything to me. so there is not much more i can say until i have used it.

1 year ago

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Gloria Sims Crump Gulf Shores, AL

Overall, I am very pleased with the outcome. The only negative, which could have been a huge one, is it took over 40 hours for a vendor to reach out to me with an appointment. Thankfully, I have a portable AC unit or I would have had to pay money for a hotel room.

1 year ago

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John Boardman, OR

Response to claim was very fast. The repairmen seemed to know what they were doing. They got immediate permission from Choice to do a replacement, making a subsequent trip unnecessary. We were very satisfied

1 year ago

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OLADEHINDE AMOSUN Cerritos, CA

So far so good , i left AHS to give you guys a try, i was with them 27 years , never any major claim but found out when garage went out, not pleasant experience ,no accommodation .......

1 year ago

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Bob Burrell Boardman, OR

Easy to submit claims. When I signed up was given the opportunity to pay for 5 year of warranty. Easy to sign up. Submitting claims are easy online. Very responsive to emails.

1 year ago Edited October 11, 2023

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Mckellee Mckell Detroit, MI

The complete verdict is still out; because, I just started coverage today. However, Troy patiently addressed all my concerns. He (Troy) even provided information leading to a larger discount…veteran and multiple properties. Great assistance provided!!!

1 year ago

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Yadira Rivera Apopka, FL

I loved the fact that I get more for my money and more coverage. The gentleman Melvin Q was very helpful and to the point. Answered all my questions quick and provided me with exactly what I wanted.

1 year ago

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Paul Suppa Dalton, GA

On a plumbing repair claim after waiting a month for a technician I opted for a reimbursement option. The repair cost was $450.00. CHW only paid me $300.00. When my electric clothes dryer could not be repaired they did not replace it as they advertise. I was given a $300.00 gift card to Lowe’s. The new dryer cost me an additional $200 plus. Only the last 2 claims have been paid according to the policy .provision.

1 year ago

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Mark Abrego LA

After paying my $85 to a service repair man that noted my microwave need to be fixed, CHW said they would replace it. They offered me $191 initially in the form of an e-card from Lowes. My microwave on lowes website, the exact microwave is $659. I declined their initial offer and was set a case manager to discuss, which I had to schedule but scheduling was 2 weeks out to speak to a case manager! I called immediately instead and spoke to another case manager. Reading thru the contract together I discussed how it states that no item will exceed more than $3000 per contract item, then why were they offering me $191?! The case manager then said to hold while he check some things and came back with a $259 offer, which I declined again. Reading more into the contract with the case manager it’s state that they will bear the cost of installation, the case manager argued that they could offer more money in lieu of installation, so he came back with another offer at $403! It’s amazing how they don’t want to replace the exact microwave and want to initially low ball you and expect you to take the first offer. The real salt in the wound is that the form of payment is an e-gift card to Lowe’s so you can only use it at Lowe’s and it can take up to 30 days to get the card!! All their emails of crocodile tears about how sorry they are for any inconvenience and they will work so fast to resolve my issue and I’m left without a microwave for nearly 2 months! I pay a premium every month on time but can’t have anything I pay for to me on time. In reality the $403 is less the $85 deductible I paid. What if this was a fridge or oven that is more readily used than a microwave? I’d be out and inconvenienced by simply waiting on CHW! My fridge is almost $2000, what would they offer me should it need replacement?? No where near the value for comparable replacement. Cheap and shady business dealings

1 year ago

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