Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Verified Customer

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Rashida Little Elm, TX

Everybody was eager to assist me. It is not an issue talking to a representative. Initially one of my claims was denied but I called back a few times to get it resolved.

5 years ago

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Verified Customer

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Samuel Las Vegas, NV

Response was good and the service techs were good. My microwave quit and they were quick to respond with the service call.

5 years ago

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Verified Customer

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Robert Ocean Springs, MS

Choice has been disappointing. I used them over couple of years, maybe three times, and only once has it been satisfactory. I used my warranty because my air conditioner went out, I called Choice Home Warranty and they sent technician out and they refused to pay anything saying that the unit was too old for them to cover. The last customer support agent was good, but in the past they have been dissapointing.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 8th, 2021

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Verified Customer

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Denise Stevensville, MI

They were professional, they were quick and they got it done three days after I requested it, and then it was over with.

5 years ago

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Verified Customer

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Inez Towns Columbus, OH

This was the 1rst time I had to use my Choice services, but I had no issues, and everything was done in a timely manner, and fixed the issue.

5 years ago

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Verified Customer

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Ricky Kindley Houston, TX

It's not their fault a supplier does not have parts available to service our dishwasher but you would think after 2 months with an open ticket someone would reach out to look at alternative solutions

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Verified Customer

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Antonia G Wilfred Bear, DE

They are always there when you call them. Always have professional people sent to your home and the work for me has always been great.

5 years ago

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Verified Customer

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Frank Lee Jr Hocker Cleveland, OH

I recently had a claim and they refused to honor my contract. I set up a date for a review and the guy never called. I had to call over and over again and my issue was never taken care of

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Sep. 2nd, 2021

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Verified Customer

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Brett Moore Plano, TX

1 service provider (plumber) was great for a relatively easy problem. One service provider was pretty bad (hvac) and contributed literally nothing for a complicated and ongoing issue.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Verified Customer

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Vijay Naperville, IL

I called in to report a sump pump not functioning and everything was taken care and I never had to follow up on the claim.

5 years ago

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Verified Customer

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Otis smith Columbia, SC

Terrible customer service, terrible case management, terrible contractors… Sears changed install parts date three times… last time didn’t even show up and then said they had come and weren’t home…sent plumber to fix toilets and had to come twice to fix and still didn’t fix… we took apart and fixed it ourselves… canceling contract and going to American home warranty… probably no better but I am fed up with choice… just the worst

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Verified Customer

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Herb Bellevue, NE

One phone call. Then two emails to me about where my claim was. Next day service man is here. Excellent service all around.

5 years ago

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Verified Customer

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Marie Adams Alabaster, AL

Because the part that was not working was the electrical lights. I got a text from you stating that you don’t wanna do things like that. I feel that the electrician knew that you did not cover it but came anyways and charge me $60. The only thing that y’all were concerned both you and the service man was the money he wouldn’t even look at the electrical part of the lights

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Verified Customer

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Bishnu Karki Manassas, VA

My Under the Cabinet Range Hood was not working. I called for the service . The technician came and said it will take 7 -10 days as has to order the fan to fix it. My claim was declined even though should have been covered. It clearly states in the contract that rang hood is covered but they said only attached fans are covered which is not indicated in the contract

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 19th, 2021

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Verified Customer

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Wilton Farias Dallas, TX

The technicians are efficient, and cleaned up afterword. The job was done exactly as I wanted it. I would highly recommend Choice.

5 years ago

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Verified Customer

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J harms Cape Coral, FL

It's been 3 days and no repairs done. I was actually told to call the repair people myself . Still waiting! First contact was Thursday! Too long to leave my car in the driveway!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 19th, 2021

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Verified Customer

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June Blaak Plano, TX

They are a bit hard to deal with when booking a claim. They denied my claim for what I considered something non pre exiting on my AC unit. They made decision based on an inspection report vs a licensed AC contractor. I will not be renewing my contract with them and I won't even bother calling them for future items I don't think and I will deal directly with the vendors. I am very disappointed as I feel they are quick to take your money but then are also quick in not helping you or even meet you in the middle.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 19th, 2021

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Verified Customer

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Cheryl Collier-Brown Tallahassee, FL

I love the customer service. The prompted response to my service request was simply Awesome. I'm so happy I switched to Home Choice Home Warranty.

5 years ago

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Verified Customer

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Richard Saito Maylene, AL

Price and getting a great guy to fix a disposal in our house. But he had to persuade the agent that we really needed what he should fix!

5 years ago

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Verified Customer

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Deanna Johnston Crossville, TN

Our latest problem is still no resolved. You said we could choose our own repair person, which we did, and part still on backorder. I went to whirlpool site and ordered the part and should e here in 2 days

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 19th, 2021

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Verified Customer

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Anonymous Cameron, NC

Sometimes we do have a problem getting in contact with them but other than that, the service is great. My husband really likes them because of the prices and the work done.

5 years ago

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Verified Customer

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Sharon Sarasota, FL

The company they sent for my ac tried to sell me a new one and once I explained it was under warranty, they fixed it. They got it working but it is running very heavy and is costing a lot more energy than it should.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Aug. 19th, 2021

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Verified Customer

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Anonymous Brookeville, MD

They are fast to respond to claims. I recently needed it for the ice maker and the next day I had someone here to repair it.

5 years ago

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Verified Customer

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Michael Surprise, AZ

The quality of the service is fine. I call and tell them the problem and they send someone out to take care of it quickly.

5 years ago

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Verified Customer

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DANNY TOLEDO Fort Lauderdale, FL

When out washer was broken they efficiently sent a technician and the issue was resolved quickly. They are great with customer service.

5 years ago

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Verified Customer

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Larry Hazelwood, MO

People that work at choice home warranty seem to be friendly and cooperative. They were quick and did a good job. They worked well with us.

5 years ago

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Verified Customer

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Anonymous Miami, FL

They have done a wonderful job. They respond rapidly. I had a man here the next day to look at my air conditioning. It was rapid and efficient.

5 years ago

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Verified Customer

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Daiquiri Wilmer, AL

It is cheaper than the other ones. The contractor that came out was helpful and knowledgeable. He fixed my AC in a timely manner.

5 years ago

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Verified Customer

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Kaief Spring Valley, NY

I had a problem the hot water heater and they came and fixed it. I had a gas leak and they fixed that too. They are quick and good.

5 years ago

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Verified Customer

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Lawrence Fort Mill, SC

Someone is always sent out immediately. My dryer broke and it was fixed in about five days. They have always been there when I needed them.

5 years ago

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Verified Customer

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Tom Spring, TX

My last two service calls have been handled extremely professionally. The services were expedited. My AC was working again within twenty four hours.

5 years ago

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Verified Customer

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Anonymous Katy, TX

Online system is pretty easy to use. My unit was repaired within forty eight hours. I have nothing but positive things to say about them.

5 years ago

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Verified Customer

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Kathleen

Between the service and the cost, Choice Home seems to be the best. The minute you put in a claim, it is taken care of. They are very responsive. Choice is always wonderful finding someone. We had our air conditioning go out and Choice put us in touch with the company that would help us. They determined the unit had to be replaced. After the fact we had some problems and we were not charged again for any of the work. We were very satisfied.

5 years ago Edited January 10, 2024

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Verified Customer

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WR Hatfield, PA

They are not consistent in the interpretation and implementation of the terms of the contract. It is a game of “I gotcha” as to how they can find ANY lame excuse to deny a claim. On 3 occasions I paid service deductible but because the way the service provider wrote up the diagnosis CHW denied the claim. Can you imagine covering the hot water BUT NOT THE TANK ITSELF! I caught them on a phone recorded lie. Will NOT renew.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 12th, 2021

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Verified Customer

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Bernadette Cardinali Las Vegas, NV

OSB Plumbing was sent to replace the cartridge on my shower faucet and he did a perfect job. I would also rate OSB with five star.

5 years ago

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Verified Customer

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terry ferencik Henderson, NV

They bait and switch. They say they will give you money to replace the exact model of appliance, but then when they say they can not repair my $700 dishwasher, they give me less than a third of what it costs to buy a new oone.I will say they are timely sending out a repair person. That is why they got 2 stars instead of 1.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 16th, 2021

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Verified Customer

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Patricia Purks Las Vegas, NV

I’ve only used the a few times. Response time to address issue was timely. Companies used in my area were easy to work with.

5 years ago

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Verified Customer

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Dillon paul Dallas, TX

Repairs have been spotty. One plumbing repair done well the second broke again in a few weeks. Appliance repair was a disaster, took multiple visits and guy did not show up as promised on multiple occasions.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 12th, 2021

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Verified Customer

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Gary Keasey Westfield, IN

I have paid money for the warranty and they don't fix it things that are common with checking something out they don't even do I got a air conditioner system all they did was put gauges on and checked it and that was it the guy took some pictures and he left then they send me a message saying that this and this is bad we don't repair or replace those kind of problems and like I said all they did was hook up gauges and yes the tank was empty

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 11th, 2021

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Verified Customer

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Kim Galewski Naperville, IL

Plumber they sent out only found 1 toilet leaking, but there were actually 2 leaking. Plumber totally missed it! Had to call another plumber I trusted & had him replace the leaky t

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 11th, 2021

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Verified Customer

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Anh Springfield, VA

They always try to to approve to get the issues fixed properly and on time, but if the issues are costly, they flexibly offer a buyout.

5 years ago

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Verified Customer

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Bessie Becker Waxahachie, TX

The service has always been good and prompt. 99% of the service people/companies they have sent out to do a repair have been great.

5 years ago

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Verified Customer

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Bonnie Manning Browns Mills, NJ

They scheduled an appt asap The tech was punctual. He was willing to answer all of my questions and explained the entire procedure.

5 years ago

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Verified Customer

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Karen Potomac, MD

They have responded immediately to my three calls. However when it came to paying a replacement price it was a little misleading. The professional who have come have been very nice, quick, and good.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 11th, 2021

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Verified Customer

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Marcos Aguirre Edinburg, TX

Quick claim resolution . I was contacted by the repair service within an hour and they came came and repaired my a/c the next morning

5 years ago

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Verified Customer

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Della Macias Julian, NC

It has been a professional experience. The representative sent to fix my issue with my garage door did a outstanding job.

5 years ago

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Verified Customer

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michael burres Boca Raton, FL

excellent pros selected, get you help within hours usually & provide great followup. their equipment coverage is quite extensive.

5 years ago

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Verified Customer

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Charles E Leon Coppell, TX

1.Some of your vendors are not the highest quality. 2. You will allow a patch repair over and over instead of fixing/replacing a problem. 3. Turnaround is slow. 4. It is difficult to get a person on the phone when needed.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 11th, 2021

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Verified Customer

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Cherise McDougal

Choice Home Warranty has been a godsend. Any issue at both of our locations have been resolved within 24-48 hours. Thank you for being so dependable.

5 years ago Edited January 10, 2024

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Verified Customer

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Eddie McDuffie Oak Park, IL

Good ability to resolve problems. Sometimes repairs require specialist to resolve problem. Relatively quick turn around time for appointments for repairs.

5 years ago

Choice Home Warranty Reviews