Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Sonnia Tallahassee, FL

We purchased our house in Tallahassee and purchased a warranty with Choice Home that has been the best decision we could have ever made. They are prompt and professional and get it fixed or replaced. Please get your Choice Home Warranty for peace of mind. Highly recommended!

4 years ago Edited January 10, 2024

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Justin McCoy Kansas City, KS

A disappointing first experience. I go through your online process to submit a claim, and that part is easy. When I submit, it tells me to call a service number as soon as possible to provide further detail. I call that number (immediately after) only to discover that you're closed. Why direct me to hurry up and call a closed call center? If I have to wait till morning, say it up front!!! You need to do a better job of setting expectations so that an already frustrating problem at home isn't exacerbated by an unexpected roadblock when trying to follow your directions to get service. I really want to like this company so I really hope my experience is recovered tomorrow.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Oliver Carvajal Powder Springs, GA

I am a Real Estate agent, I always recommend my clients to get this warranty because it is really easy to use. The claim process can be done online and only takes a couple of minutes. I personally have used it and my issue was resolved in a timely manner. I definitely recommend Choice Home Warranties.

4 years ago

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David Cunningham Port Isabel, TX

I have been with choice now for three years, never had a problem, and always took care of any situation. I live in a very rural area and choice was still able to find repairman to fix warranty issues. I highly recommend choice

4 years ago

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Elizabeth Meyer El Paso, TX

I made a call to choice home warranty. When I explained my financial situation, he immediately and without hesitation worked out a plan that I could afford. I’m so blessed to have talked to this caring and empathetic young gentleman.

4 years ago

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Michael F Painter Sr New Port Richey, FL

I've been looking for a different home warranty since AHS keeps raising there prices, and saw Choice Home Warranty advertised on TV and looked them up on my IPad. Speaking with my representative and I think I got a hell-of a good deal. So now. Hopefully this works out as I was told when I need to use them.

4 years ago

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John Engelhardt Lenoir City, TN

I was a bit disappointed in the amount of time (days) between my services request and the actual day the maintenance people will arrive.. (Five days?) Nonetheless, when the service was performed, all was made right and with haste by a gentleman who knew his business and went about fixing the problem. while taking time to explain exactly what he was doing at each step. I find that a rare quality among most "mecanics.". I would. indeed, recommend this one to anyone with a hVAC problem.

4 years ago Edited January 10, 2024

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Becky Pett South Jordan, UT

CHW sent two separate companies over to inspect my malfunctioning wash machine. Both agreed it needed to be replaced and could not be repaired. They only offered me slightly more than half of the cost of replace the unit. I wish I had understood when I bought their services that they value your appliance on their own “wholesale” amount: whatever that is. They do not take into account current market prices, do not value it with the same manufacturer nor do they offer cash; a gift card to Lowe’s. I complained about that and they agreed to send me a check to do my own shopping, but again, the funds still have not arrived and can take up to 30 days to receive this small token of a “replacement” amount. This policy to “fix or replace” needs to be better explained to all potential buyers.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

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Lisa Q Atlanta, GA

I am happy with CHW. I called about my water heater leaking, was able to have someone look at it within 2 days The only thing I didn't like was the first tech didn't fix it. Had to pay $85 twice for someone else to come and look at it again then wait 5 days to finally have a fix.

4 years ago

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Cinda M Carter St Louis, MO

Both Mike for the air-conditioning and Eric for the toilet system were very efficient. They explained things and did a wonderful job which shows me that they both new their job. I would give them both a 5 star. Thank you, both and I thank Choice Warranty.

4 years ago

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Patricia and Albert Commorato Jupiter, FL

I have used Choice Home Warranty on two occasions now and was very pleased with their speedy set up of dates of service and the service was impeccable. I have already recommended Choice Home Warranty and hope others will join.

4 years ago

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Pat Hammer Suffolk, VA

Choice Home Warranty's quick response was wonderful. The company they assigned us was very knowledgeable and their response time and service was terrific. They were always in communication with us and on time. Definitely would recommend Choice.

4 years ago

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Loan Hoang Forsyth, GA

After summit a claim I always have a quick respond from the company. They always have someone available to help and answer your questions. Thank you for excellent care and service, I had recommend this company with all of my friends and relatives

4 years ago

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Larry Rucker Blue Springs, MO

Getting scheduled for our repair service was quick, however the original scheduled date and time was no good as I had a doctors appointment that same date and time frame. Would appreciate a phone call to schedule such repair appointments. The rescheduled appointment is now at the end of the month. You might want to drop Sears home services and use a more reputable service in the Kansas City Metro area.

4 years ago

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Carl Conroe, TX

Erin E was very helpful and really knew his offerings. We were hesitant and wanted some time to consider what was/is available. He said: "No problems, take as long as you would like." He stayed on the phone with us and answered a few more questions and provided some clarifications. Not at all pushy and made us very comfortable.

4 years ago

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dnortham La Vernia, TX

The representative, James, was excellent. He took a great deal of time explaining the policy and answering my questions. The price of the policy was comparable to other companies, but James's professional demeanor was far superior to the other companies, so, I am satisfied I made a good decision. I am a new Choice Home Warranty customer.

4 years ago

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Stan Mascarenhas Gastonia, NC

They answered our telephone and lodged our claim in one minute of calling. Thye told me that usually they send out their technician within 4 hours of receiving the claim. I look forward to receiving their prompt and efficient service. I am covered by their home warranty. Stan Mascarenhas

4 years ago

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Cynthia Singleton Conyers, GA

The service was scheduled for the next day. My clothes dryer is not working. I was told it is the power or service board, I cannot remember which, however it was disappointing to know that I will have to wait 6-10 days to get it fixed. The technician assured me he would get it repaired as soon as he can receive the part. Hurry Please!

4 years ago

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Nasir Moghal Little Elm, TX

It is easy to submit a claim through user friendly web page. Response to the claim is quick. Service providers are good. Satisfied and happy with the service of Choice home warranty. I highly recommend Choice Home Warranty to any body in need of home warranty

4 years ago

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Reggie Brand Perry, GA

Requested to have sink fixed and submitted a separate claim for a running toilet. Plumber showed up but was only authorized to work on sink. Both claims were for plumbing, so I thought he was there to take care of both claims. Instead I received an update stating CHW could not find a tech for the toilet and I could get my own tech and submit claim, the plumber did take care of both issues.

4 years ago

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JDShelton Richlands, NC

We are very thankful we found Choice home company, so far our experience has been wonderful, we’re pretty sure we picked the right family to join, they make sure they find the best companies to take care of your issues and I like to thank you for the great service.

4 years ago

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Janis Bloomington, IN

The contractor who worked with my AC unit and was able to repair it was very good - Hilltop Plumbing, etc. Unfortunately, he was correcting a problem the earlier contractor who installed my furnace caused. The furnace installation wasn't done correctly and did not reconnect the thermostat to the AC unit, both indoors and the unit outside. It would be nice if I could receive some sort of refund.

4 years ago

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H K Zimmermann Fairhope, AL

Filing of a claim through the website was very easy. Choice Home Warranty responded very quickly indicating who would come to respond to my claim and the expected arrival time. The technician arrived during the expected time and diagnosed the problem. A part will have to be ordered before the repair is complete.

4 years ago

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Ted Withrow Edmond, OK

When I contacted Choice, they responded within 30 minutes. The repair technician was dispatched for the next morning and he contacted me the next morning to let us know when he would arrive. He fixed our washing machine and suggested actions to keep it in good repair.

4 years ago

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Kenny Yates Louisa, VA

I have never had a problem with my warranty company even when I've called in more than one problem at a time . It's always the same courtesy , and politeness . They take my information and give me my claim number and I will have a appointment tomorrow . Thank you Choice Home Warranty for a Job Well Done

4 years ago

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Gregory Linden Washington, DC

I called with a dishwasher drainage issue. The technician evaluated the problem/situation and went directly to the source of the problem. The problem was located and fixed in less than an hour. Paying for a home warranty takes away the anxiety that comes along with home ownership.

4 years ago

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Tom Bartelak Sierra Vista, AZ

The claim process was easy to navigate and you get immediate follow up in getting service person out. Then things got tedious!! Rep showed up as promised and performed all tests and determined stove was unrepairable due to age and parts were difficult to find if even available. Then went from bad to worse. No response or updates from Choice until I called and got third party rep who promised to get back to me with update. Another week went by so called back and come to find out they tried to order parts with no success. The appliance company emailed choice on three separate occasions with this info on no parts available. Then up pops a congratulations email from choice saying they will offer a settlement This is three weeks later! Settlement offer was unsatisfactory so they assigned a settlement rep to work with us. After four weeks and several emails and calls we settled! It was a frustrating process to deal with for sure. This comes from a customer who prepaid his policy for three years and this was our only claim after two years

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Debra Short Ellenwood, GA

My garage door cable broke and the the guy came out to fix it and wanted to over charge me with an upgrade. I told him I don’t need an upgrade and fix the one I have and he tried to talk me out to fix the cable. I called Choice and told them what this guy was trying to do to me. I told them to get me another man and he came out and told me it can be fix and I didn’t need no upgrade…,

4 years ago

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Chris Daedlow Cedar Rapids, IA

Response time is very quick to a new claim request. They also, keep me informed of every step of the process. What company has been chosen for my repair and when I can expect them to arrive. They also allow me to cancel for any reason.

4 years ago

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Douglas Clark Jacksonville, NC

They reacted promptly to my request for service and had a serviceman scheduled the following Monday. The company worked with CHW and was able to schedule the replacement the following Friday. This was great as we had no heat and the temperature had dropped.

4 years ago

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Lisa Kaspary Northport, NY

I had an issue with my bathroom my toilet bowl was leaking, it ended up being bigger than I thought the job was taken care of and I was extremely satisfied. I would definitely make sure if anybody ask me about your company I would give you a 👍🏼 Up

4 years ago

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Ray Boehmer Satellite Beach, FL

Called to report our microwave quit working. Computer took my problem gave me a number and "said" someone would send me a mea stage, and they did,, Tech arrived on time and in 5 minuets solve problem determined that parts were no longer available

4 years ago

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Pam Mollaun Milwaukee, WI

Terrible customer service. When I first bought the policy, I specifically asked about warranty on my water softener. Had a long discussion about how they were becoming popular even in NJ now (I had recently moved from NJ -where I had never heard of water softener--to IN where they were a "must have" because of the heavy amounts of lime in the water). I was assured it would be covered. When I tried to place a claim for mine last week, the automated system said I was not covered!! Ha Furthermore, I hate the automated system. I needed to speak to an individual and it was not possible. Very frustrating. The service provider you selected for my broken dryer was scheduled for Easter Sunday afternoon! I had to spend more time on the phone changing that appointment.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Brian Abrams New York, NY

The customer service component of CHW is very strong. I connected with a representative quickly, who was very knowledgeable and helpful, and worked to resolve my issue with full competence. I appreciate the product/policy itself as well, for the most part, with my only reservation being the amounts allowed for reimbursement toward malfunctioning appliances, which can be on the low side...but which are still helpful, of course

4 years ago

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john askew

Choice Warranty quickly approves my claims and ensures I am contacted almost immediately by competent, professional experts. I have been with Choice Warranty for several years and I have never been denied a claim. You are the best! Please keep up the great work.

4 years ago Edited May 8, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Sherry Reid Brandon, MS

I called for my first problem and Down South Plumbing came. Unfortunately I have been having my neighbor light my pilot for a couple of weeks on and off so I can take a shower. So it was working when Michael came out. He was great in explaining everything and gave me his number.

4 years ago

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Mary Prince Portland, OR

I love how wonderful and complete the communication is. The repairman worked very hard to solve the issue with my dryer. Parts have to be ordered, but, again, I will know when they will arrive and have another appointment to have the dryer repaired. Highly recommend this service to take the pressure off when something breaks.

4 years ago

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Carol Morin San Antonio, TX

We turned in a claim and got a repair person scheduled the next day. Unfortunately that repair person did not show up. We let Choice know and they quickly got someone else scheduled. The team that come out was professional, friendly and knowledgeable. The problem was resolved.

4 years ago

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Destiny Jones Round Rock, TX

Recently my A/C stopped working so I contacted Choice warranty and they had someone out the next day to fix it. I don’t know what I would of done if I didn’t have Choice warranty. They are the best so far out off the four warranties I recently had.

4 years ago

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Debbie McKimmey Cameron, TX

We are new to the company, but I believe this will be a good Home Warranty for us. Tony was informative and worked to get the best policy available for us. In fact, when he realized we were USAA members, he approached us about the Veterans rates Choice offers for new customers!

4 years ago

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Anita Marie

I am so impressed with the service tech you sent to my home! He is so polite, efficient, informed and I'm very grateful you have your techs of this caliber for your customers!!! I have been treated with respect and prompt responses from Choice and very happy with your customer care! Thank you, Anita

4 years ago

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Charlene Harrison

I do not feel valued as a customer, nor do I feel comfortable with the most recent claim that I filed for plumbing service. I would like to refrain from having Veterans Plumbing Company referred to me and to please remove this entity to do service at my home in the near future. The second trip to install my downstairs toilet was done. Neither Ian or Steve checked the upstairs toilet and told me they were here at my residence just to do the approved work. For the first visit, Steve told me that I was approved for one toilet and it is the one on the first level. Steve also said if Choice Home Warranty won't approve the upstairs toilet, he could come back and install the toilet himself. I prefer not to have anyone from the plumbing company back on my property due to undermining me the very first visit. I also regret to inform you that I was not fond as to how Steve complained about where my bathroom was located. I explained on the first visit that I have encountered mold, I have a crack in the tank of the upstairs toilet, I had an overflow upstairs which ruined my ceiling downstairs and had to pay a gentleman to repair my kitchen ceiling and wall. I also showed my living room ceiling where water damage occurred, but Steve ignored what I said. I do not know how much longer I will be able to afford the rising costs of a home warranty to be honest. I am cognitive of the fact that I do not trust the above mentioned company nor do I appreciate negative comments. Thank you

4 years ago Edited November 15, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Hellen Mix Wakefield, KS

Representative was friendly, knowledgeable and courteous. Answered all our questions. A plus for switching our home warranty policy is price and not having to put out money up front for replacement of appliances discounts was also a good incentives

4 years ago

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சக்தி விஸ்வநாதன் Cary, NC

I am an existing user of Choice warranty. No questions asked when you place a claim request. All you have to do his login and submit your claim by explaining the problem and issue category. It will be assigned to local area technicians and someone will respond. All updates are communicated through portal and email.

4 years ago

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Jennifer Kessler Midland, TX

The individual I spoke with at customer service was very friendly and helpful. The technician that came to our house was very friendly and knowledgeable. The only reason I am giving 4 stars instead of 5 is the fact that one of the claims was denied and we did not receive a phone call only an email. A phone call would have let us know a lot earlier that we needed to look at other options.

4 years ago

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Jan McVeigh

I have had some good and bad experiences. My one request is to be notified 30 minutes prior to arrival so that I do not have to wait around all day. 99% of the service technicians have been great but the amount of time they wait for the approval is unbelievable. I have witnessed over 1 hour for approval that they sit and wait and loose money on the service. With parts in hand they could have been out within one hour but those type of delays are ridiculous.

4 years ago Edited January 10, 2024

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Jeff Stevens Johnson City, TN

I have used Choice for several years. I have always had a great experience with the customer service and reps. The technicians that they work through have all been professional and knowledgeable. I recommend Choice to anyone that asks me about home warranty’s.

4 years ago Edited January 10, 2024

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Jerry Closter, NJ

Had plugged kitchen sink drain. Filed claim. Appointment was scheduled 7 days from then. Fiore plumbing is contractor. We were able to get perri in two days. Fiore did call with earlier appointment same day perri was here. Fiore did the right thing.

4 years ago

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Vicente Cafe_algusto Buckeye, AZ

We love our home but is an older house and from time to time things do break. Home warranty has been there for us in the hot summer months when the ac stop working, or when the oven was not working. They’re quick to respond and having a simple fee for any service makes it affordable to maintain your home.

4 years ago

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Carol Marie Ruscin Hot Springs, AR

I filed my claim online and it was handled within 4 hours and even with challenges of finding and electrician I am very statisfied with their service Lane Electric worked with me and my work schedule to get the repair done and he was so knowledgeable and friendly I will continue to use Choice home warrant for my repairs

4 years ago

Choice Home Warranty Reviews