Choice Home Warranty: Read 46,195 User Reviews From Real Homeowners

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Jim Courville

I have had the policy since 2021. I have made 2 claims and both have been denied for some stupid reason. I asked for a supervisor and the claims manager said there was no one above her and hung up on me because my 15 minutes were up. I know she has a boss. She is not the president of Choice warranty.

1 year ago

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Michael Harris

The AC companies sent to fix my air did not fix the problems. I’ve had 2 different companies out neither was able to diagnose the problem. I cancelled the third company .

1 year ago

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M L

This company is a joke. The customer service lack of customer service knowledge is baffling. The turn around to get a response on the message portal is sad just like the reply that is never helpful. DO NOT pay ahead for a year to save, its a trap.

1 year ago Edited June 12, 2024

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Joye Daniel

I am please with CHW totally. That’s why I have stayed so long and recommended so many people to you.

1 year ago

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James Nielsen

If I good give zero stars then I would. I'm not seen as a person just a number in your system. Claims resolution is way longer than necessary. Terrible communication. Having to live with no refrigerator for 3 weeks now is beyond insensitive.

1 year ago

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Kiersten Strowder

One of my service request was done by company, then I found out later it was not done correctly and instead of sending a technician out free of charge due to the contractor error, choice advised I would have to put in another service request and pay another service fee since it was beyond 30 days !!

1 year ago

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Kent Milanese

can not get the repairs done in a timely manner. still waiting for the parts to be shipped to the right address and that the parts have not been sent to the correct address yet as well as the part from Amazon also has never been sent. Will be calling for the third time

1 year ago

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Jesusalicia

Called twice for the same problem with the refrigerator in a three week period. Had the same company come to do the second repair. He said I had a 30 day warranty, but would not honor it as he came back to do the repairs after the 30 days. I do not want that company coming back to do any of my repairs.

1 year ago

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Margaret

Technician did an excellent job. Had my new disposer installed very quickly and explained exactly what he was doing.

1 year ago

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Robin

The contractor who serviced my AC system did a great job. It was not cooling. They scheduled my appt quickly.

1 year ago Edited November 15, 2024

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Rita M

They have covered all of my claims. They are easy to contact and always reply back. The low cost of the service call.

1 year ago

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Joseph Figler

I cancelled my Home Warranty program. My ac went out and the technician diagnosed it to be the fan motor on my air handler. Choice Home Warranty wanted to change out the whole air handler for a cost of over $4200 to me. I declined and would never recommend them for any project

1 year ago

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Lisa Goodwin

They lie about coverages when you sign up. Then when you submit a claim they himhaw around from paying the claim paying only a portion or not covering at all when asked. But then they get attitude when you want your appliance replaced.

1 year ago

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Embra Jackson

The cost is reasonable. However, when we contacted the company on a Sunday we were advised that we could obtain our own technician. We did so but have not been able to receive reimbursement for the repairs.

1 year ago

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Dave

Liked the customer service. Very professional, and my issue was resolved by Choice in a timely manner.

1 year ago

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Lisa Herendeen

I have really enjoyed working with Choice for my warranty work. What makes me sad is that the price has gone up too much for me to keep it.

1 year ago

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Gail B

The appt time frame was reasonable, 4 days from request. The Pro was prompt, knowledgeable and efficient.

1 year ago

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Norwood

The second and third claim on the dishwasher was due to the door latch switch. The. Technician on the third claim said the door latch switch was bad and needed to be replaced. But CHW denied the repair. Perhaps I should find another warranty company

1 year ago

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Donaldsophie

very difficult to deal with on almost any claim. Three claims have been filed. one has no reimbursement for work done. two have received reimbursement for replacement at nowhere near the replacement cost.

1 year ago

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Corina Jandrew

Technician was very professional . He worked quickly, efficiently and answered all my questions. Great job.

1 year ago

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Debra Benacka

I was very pleased with the service that I received. The technician was friendly & nice knew what her was doing.

1 year ago

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Verified Customer

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aguadojosel@yahoo.com

On time service the technician that was sent was very professional he fixed the problem with my dishwasher thank you

1 year ago

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Gail Gary

Rapid response and rapid replacement. I wish I had this coverage earlier when I had to get a new hot water hester

1 year ago

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Jonathan Mathis

Fast, friendly, and easy. The contractors were polite and very knowledgeable on what they were fixing.

1 year ago

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Michael Williamson II

The service was great. The were efficient and effective. I’m glad that I partake in their services.

1 year ago

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Sharon H

I have had to use them 3 times and I haven’t had a single problem. Iplano. Renewing when this policy is up

1 year ago

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John Moore

I'm extremely disappointed with Choice. After 3 visits from a repairman it was determined that you would have to replace my dishwasher. You gave me $246 for a new dishwasher. That will barely cover the installation charges. I am leaving Choice for another home warranty company.

1 year ago

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Ibis

This was my first time with a claim and I am very satisfied with the service. Claim was solved quickly.

1 year ago

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Laura Hayes

First claim we ever put in was denied. It was overturned later, but we had to go weeks without our pool pump. Worst customer service ever. Will not be renewing. Going back with Fidelity. Never had a claim denied. Fidelity is a great home warranty.

1 year ago

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David

They did well on small claim. They said my AC claim was not normal wear and tear even though my regular AC company said it was normal.

1 year ago

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Jeremy Rowland

I love that Choice Home Warranty is very quick and afficiant in getting a repair technician out to the house!

1 year ago

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Robyn M. Carley

Price increases have happened too often since I signed up as a member. Especially when I went so long without any claims.

1 year ago

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Der Juan Tharrington

Poor communication with vendors. Waited 3 weeks for a simple ice maker repair. Customer service representative unable to assist. Had to run issue up to manager for issue to be resolved. For this reason I decided not renew after 5 years and take my business to American Home shield.

1 year ago

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Verified Customer

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Tina

I called regarding my washer. They came out the very next day and fixed it. I'm so glad that I had choice warranty

1 year ago

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martha hill

I'm glad I picked Choice Home Warranty because it's affordable and they fix whatever is broken. Thank you so much.

1 year ago

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Starr Smith

Choice warranty has been great at responding to and following through with my requests for services under their plan

1 year ago

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Yvonne Watson

I like the the fact that the staff members, as well as the technicians were courteous and professional.

1 year ago

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Brandon May

I constantly feel like I have to look out for my self and ways Choice is trying to swindle me out of money or not cover something. It feels more like a scam than something that is beneficial.

1 year ago

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Sandy

They are easy to contact , When i ever i have had problem they have responded with a very good repair company .

1 year ago

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Sylvia Blancher

I very much like the technician from Sears B. He was punctual knowledgeable and polite. I would highly recommend Sears’ technicians to anyone.

1 year ago

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Scott

Choice Home Warranty continues to assign service technicians to come and make repairs and they do not arrive. Choice is only as good as the service providers and contractors that they use and some have not been good choices.

1 year ago

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Danny

Very professional, response to claim was quicker than expected and contractor was fast, knowledgeable and friendly!

1 year ago

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Lorraine

If you live in a rural area like I do, don't bother. They say (CHW) covers you but, it takes them days or even weeks to get something fixed. I was without a refrigerator for over a month. Then I had to FIGHT with them to finally realize that the refrigerator I had couldn't be fixed.

1 year ago Edited October 15, 2024

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Verified Customer

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Kimanita

No issues so far. The process of filing a claim was easy the repairman was promppt and professional.

1 year ago

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Jonas

Always quick to reply and very service minded. All the technicians are very skilled and professional.

1 year ago

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Tom

I like to call a simple system and walk through its mechanics. Choice makes it and so far very reliable.

1 year ago

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TOM RIETZ

The warranty coverage is fairly good, but the claims resolution process is horrible! Claims reps have the authority to reject a case, and customers have no recourse other than small claims. I believe their management either knows about this and believe it saves the company money, but the PR is very lacking!

1 year ago

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Lonnie Weck II

Have always been great in handling any claims I have had quickly and professionally. Great customer service!!!

1 year ago Edited April 25, 2024

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Brigitte Grubb

Repairs take forever. Repair was scheduled for 11 AM to 3 PM Received a text at noon that the part necessary for the repairs was not available yet and the repair needed to be rescheduled for two weeks later. Due to the lack of advanced notification, I lost a day of work, not happy

1 year ago

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Verified Customer

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James

Some of the contractors they have sent to my home are well below competent. Also I paid extra to add coverage on my stand alone icemaker and they entered it as a second refrigerator. When I had a claim on the icemaker, I had to pay another $200 for icemaker coverage which basically corrected their mistake.

1 year ago

Choice Home Warranty Reviews