Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

star star star star_border star_border

Tom Birmingham, AL

I am still a pretty new customer, but so far I haven' had the best experience. I have filed one claim and received an email that my A/C was a preexisting issue (meaning that it was broken before I got the warranty), which is untrue. Also, shortly after I joined, I got a call from Frontline Security who has partnered with Choice Warranty. They said they would give me two months free on my warranty if I tried their product. So, I did and it wasn't for me. I still haven't gotten my money back after I sent the equipment back, and I still got billed by Choice. So, needless to say, things have not gotten off to a great start, but hopefully things improve.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 15th, 2020

star star star star star

Harriet Kapossy Lenoir, NC

The response to my FB inquiry was extremely prompt. The representative was very nice and knowledgeable with facts and figures. So far it was a positive experience. So far I haven’t had to avail the company for any services other than the initial contact.

6 years ago

star star star star star

Laurie G ,

CHW claim process is extremely easy and can all be done online without needing to speak to someone. Technicians are scheduled right away and can usually come within a day or two. I have been with Choice a little over a year and have no complaints.

6 years ago

star star star star star

Charlotte Majzner Allen, TX

This is the second time I needed to call Choice - both were plumbing issues. Very easy to schedule - both times the contractors came out on time, were very courteous, and it felt good knowing that all I had to pay was a low service call fee.

6 years ago

star star star star star

William Moujaes Sandusky, OH

The day I submit the claim choice home warranty assigned a technician to come to my house , he showed up and he fixes the problem within the hour he was very pleasant respectful he cleaned after his job is done he made me happy and choice home warranty I’m impressed for a job well done Thank you

6 years ago

star star star star star

tce701@swbell.net San Antonio, TX

My only other experience was with Sears, which was the reason I shopped elsewhere. So far, Choice is clearly superior to Sears. I cannot say enough good things about Choice in the way of responsiveness, fast action, understanding, and service.

6 years ago

star star star star_border star_border

Lee Odonnell Broomall, PA

I just signed up with Choice Home Warranty so I have not used the service yet but what I don't like is the constant phone calls. I was gonna sign up but before I did I must have gotten at least 20 phone calls from you. After I signed up I got four more and every time someone was trying to sell me an alarm system or the warranty itself so it was very annoying. I didn't like how the person I spoke to when I was singing up kept saying let me talk to my manager and see what I can do. I felt like I was buying a car and dealing with a high pressure salesman. I hope your service is better than your sales people.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

May. 5th, 2020

star star star star star

David Olson Huntley, IL

When Sean called he detailed out the coverage and explained why Choice Home Warranty was the better company. I am currently with another home warranty company. He must have spent a least 20 minutes or more with me answering all of my questions and concerns.

6 years ago

star star star star star

Marcie C Snellville, GA

They responded quickly to my work order request and they schedule an appointment within one day. The repairman was professional and very helpful. He explain led me the problem. He was awesome. This whole experience was awesome. I’m definitely glad I have Choice Home Warranty.

6 years ago

star star star star star

2020Vision Cleveland, OH

I received information via email that helped with locating the warranty company that could provide the services that I was looking for and after a few questions with a representative over the phone I was able to get what I needed and wanted for my home.

6 years ago

star star star star star

Linda Fayetteville, GA

Maurice was outstanding. Ironically he sold me my home warranty in 2019. He transferred that policy to the buyer and established a new home warranty on my new home. As in 2019 Maurice was extremely friendly and most professional. He’s the best experience I have had with my home warranties.

6 years ago

star star star star star

Judy Pecjak Bullhead City, AZ

I emailed my request for service and by the next day I had a response. Kevin from By Choice Heating and Air Conditioning came during the appointed time the following day and fixed my air conditioner which was a blessing because it got to 105 that day. Thank you Choice Home Warranty and Kevin!!

6 years ago

star star star star star_border

Lovemore Saint Cloud, FL

The response to the problem was quick but I was not happy with the outcome. After they told me they were going to replace my item i received an email that they were going to give me a check towards a new one. My item cost me $1500 and they wanted to give me $220 towards a new one! That check can’t even cover half of the money I need to replace what I’m replacing !!! I need more intervention than a $200 check!!!!!

6 years ago

star star star star star

Gene Groth Davenport, IA

Water Heater issue. Great customer service from time claim was placed to installation of new water heater. Technician assigned was very professional in his work and cleanup when done. Entire process very satisfactory. Would highly recommend Choice Home Warranty.

6 years ago

star star star star star

knitbunnie Horseshoe Bay, TX

Have had Choice Home Warranty on our current home for just over two years, and just renewed it. We're buying a second home, and selected Choice Home Warranty again for that home. There have been no problems getting repairs - quick and efficient - 24/7 reponses to requests.

6 years ago

star star star star star

Carol Griffin Plant City, FL

I had a great experience yesterday with Choice Home Warranty. The company they sent let me know when they would arrive and they arrived on time. The gentleman was extremely nice and I would definitely ask for him again. He did a great job in a timely fashion. Thanks Choice Home Warranty!

6 years ago

star star star star star

reginald jackson Dallas, TX

i was very satisfied with the sales representative who gave me lots of options to save money on different packages. i have never had an agent to give me his direct line if i had any questions or issues. great company so far!!!!!!

6 years ago

star star star star star

William Newton Albany, GA

Very fast service with Choice Home Warranty. Filed my claim online and within 24 hours I had a licensed and bonded technician out fixing my AC. Thanks CHW for being there when I truly needed you. Got my house feeling like a home again.

6 years ago

star star star star star

Renee Small Punta Gorda, FL

I really appreciate them they took care of my needs when I needed them most. My water heater went out and they came a day later and replaced it. Without this warranty I couldn't afford that $800.00 plus for the replacement. Thank you Choice Home Warranty

6 years ago

star star star star star_border

Marcia Lamb Bell, FL

I felt like the wait time for a technician was excessive, however after speaking with the gentleman, I found out that they were at least a week out on refrigerator repairs. Choice Warranty got my claim in quickly and covered the cost of getting my appliance repaired at a minimum to me. I am happy now that I purchased this warranty service. After reading the contract there are a lot of repairs that are excluded. This would be my only dislike with the warranty service.

6 years ago

star star star star star

Vickie Johnson flores Cedar Rapids, IA

It was easy to submit the claim. I was not happy with air fanatics. They never returned my calls and did not seem interested in doing the work and told me that home warranties company is were a waste of money. Once we had the new company out it was extremely satisfying.

6 years ago

star star star star star

letitia singleton Arlington, TX

I’ve been a customer for years. Never have I had a bad experience but they always come through for me. I immediately get a response or appointment the same day or at the latest the next day. Kudos to CHW. I’m forever a customer!!

6 years ago

star star star star star

Donna J. Hodge Springfield, OH

I was very pleased with my representative, Tasha. She answered all my questions with professionalism and knowledge. I was pleased that she called me as I was on the website. I was extremely pleased with the senior discount she offered. Tasha is a real asset to Choice Home Warranty.

6 years ago

star star star star star

Michael White Albuquerque, NM

The technician call and was on time and well prepare and had a general idea of the problem. He answer all my question concerning my concern about my washer and gave me options about my washer between repair and replace. I was totally impress about his professionism and I would highly recommend Choice Warrantly to any of my friends. Thank you

6 years ago

star star star star_border star_border

Mac Saint Augustine, FL

This is the 2nd time I've had an issue with the same toilet. Both times it cost me $45 for a service call which I understand. However, I didn't get any value for it. I replaced the toilet the 1st time at my expense 2 years ago. CHW said they wouldn't pay for any of it ! ! ! No surprise there. The 2nd time the toilet was leaking I called CHW and on April 7, 2020 a tech came to inspect it and hopefully Repair it. I knew where it was leaking from and the Tech agreed. No Fix by Renaissance LLC but still paid that $45 service fee. I was told to contact Home Depot where I bought it 2 yrs ago. What a waste of my time and 💰 (money).

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 9th, 2020

star star star star star

Dennis Dyer

Fantastic, Pete from Drain Remedy was wonderful, took replace garbage disposal within 1 1/2 hours. As usual Choice was very quick in remedying my broken appliance. Would highly recommend Drain Remedy & Choice Warranty; a 5* job. Thank you, Dennis

6 years ago

star star star star star

Tee Gee Peoria, IL

We had furnace issues and called Choice Home Warranty and they had somebody out the same day the problem was fixed and we were warm again thank you so much for your speedy service I also recommend them if your looking for a home warranty program

6 years ago Edited January 10, 2024

star star star star star

Tammy Hader Wichita, KS

As the lack of luck would have it, we were faced with a plumbing repair within a couple of days of having moved into our new home. The Choice online claim process was easy and a plumber was scheduled quickly. The repair was made at a cost of only $65 to us. No hassles and we are back to home sweet home.

6 years ago

star star star star star_border

robert samsel Libertyville, IL

Your response and the repair get an A+ --- the experience with the repair man gets an "F" --- his bedside manner was terrible --- if I got within 6 feet of him he said that if I did give him at least 9 feet of clearance ( due to the virus ) he was going to leave --- and the way he said it I was glad he did not carry a gun === If I had the time I would have thrown him out.

6 years ago

star star star star star

Sudhir Cumming, GA

Moved from another Home Warranty company and the sign up process with customer representative was very good and happened to use it for a recent repair on garbage disposal. Since reporting the issue until resolving it, the online process was straightforward and very quick service response. Impressive so far and happy that I made the switch.

6 years ago

star star star star star_border

David Wendland Tucson, AZ

CHW’s first vendor for repairing my broken water line under my kitchen sink, worthless. Two plumbing folks came in, looked, and said they could not do the repairs need. Then left. After CHW approval, I had Done Rite Services come in and perform this repair. Recommend Done Rite Services for future home repairs. They were professional, courteous and competent. They also do electrical and other home services.

6 years ago

star star star star star

Carole Anne Bailo Commack, NY

It was fabulous Even with COVID raging in NY they sent a repair person the next day. Unfortunately they could not fix the appliance and immediately offered me a replacement check. It was quick easy and well worth having the contract!

6 years ago

star star star star star

Ruth Coplin Naples, FL

I have had to use Choice for two problems, one plumbing and one for air condoner. Both times, the contractors sent to me were professional, courteous and did the job in a very satisfactory way. I am also impressed with the gracious way my calls are answered at the service desk. I’m glad I chose Choice Home.

6 years ago

star star star star star_border

James Kellam Boiling Springs, SC

The customer service is always friendly. I have had difficulty getting some things repaired because a technician didn't accept the work. I recently had an emergency plumbing issue on a Friday morning and the technician couldn't come until the next Wednesday. I hired someone who could come right away, but Choice would not reimburse me for that. Reimbursement processed need to be easier and more customer friendly.

6 years ago

star star star star_border star_border

Vivian Gibson Green Valley, AZ

My washing machine went out last week, Choice was prompt in getting someone out to assess the problem. They determined that it was more cost effective to replace the washer. Then I received an email that rather than replace it, they offered a cash buy out if $299. Really? For a new washer? While mine was a high end washer, I found that I could not get even a low end, basic model for less than $497 after checking with Home Depot, Lowe's, Costco, Best Buy. I rejected the offer and they assigned the case to a claims specialist. She did not call me, I called her. She said that was their offer. She said the offer was based on their buyer cost. When I asked for that source, she refused to give it to me. After a half hour if protests, she gave me the final, take it or leave it, offer of $399. I did accept and we went to Home Depot. We bought a machine with less features than our old one, cost $577. This is our first experience with Choice, definitely inferior to our previous company. Based on my experience, I would not recommend. Their interpretation of repair or replace is definitely different than mine. When this policy expires I will be going back to previous warranty company. Buyer Beware.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 2nd, 2020

star star star star_border star_border

Joseph Mills Cartersville, GA

I called and informed them that I knew I needed the septic tank pumped because I had already lived here 3 years and wasn't sure that it had been pumped by the previous owners. 3 days later a plumber shows up. I paid him because he was just doing what they asked him to do. I called the main office and the lady was trying to tell me that I didn't have septic pump coverage, I informed her that when I purchased the 3 1/2 year policy 2 years prior that I kept asking the sales rep to make sure septic pump coverage was in the package and he informed me that it was. I had already waited 4 days for the wrong person to show up and they didn't seem to be in any hurry to correct their mistake, so I came out of my own pocket to get the tank pumped. I will not renew with them if they refuse to reimburse me ( which they have already claimed they won't because the septic tank guy has more important issues than calling them first].

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 30th, 2020

star star star star star

NUBNQWN Memphis, TN

i had a very pleasant experience. I just closed on my home and needed my locks changed. They had someone out there in two days. They young man that changed my locks was punctual actually ahead of schedule. He was thorough, professional and very courteous. I would recommend Flying Locks Smith to others.

6 years ago

star star star star star

Kaye and Junior Sawyer North Wilkesboro, NC

My husband and I are older and he can no longer do things around the house. Our washer tore up a month after we bought our warranty! The were very professional as kind and replaced our washer. We also had our pool and septic system added to our warranty! It also covers plumbing, wells duct work etc....

6 years ago

star star star star star_border

Cheryl Conroy Osage Beach, MO

We had an older Kenmore dishwasher which they considered would be better to replace than fix. The original offer was 179.00 which of course we could not replace any dishwasher for that amount of money. They did come back with 250.00 which at least is about half of what it's costing us to replace the dishwasher. However, I am happy that we have Choice Home Warranty.

6 years ago

star star star star star_border

Sundar Subbarama Tampa, FL

I can file a home warranty claim any time and the response is within a couple of days. The cost of warranty is reasonable. Some of the contractors are so biased towards the Choice that they make every excuse to deny the claim in spite of charging the deductible which is not refundable. Most of times the customer ends up paying for most of the repairs and I have had fair share of disputes with Choice.

6 years ago Edited March 21, 2022

star star star star star

John M Denton, TX

CHW scheduled a visit from a tech very quickly, but I was able to correct he situation my self, saving the service charge. Still, it was nice to have someone to call, helped me feel safe. They were very supportive and helpful. Thank you CHW.

6 years ago

star star star star_border star_border

Faith Govey Walnut Cove, NC

They are very good when it comes to repairs on appliances. Usually, someone is sent to the house fairly quickly, makes the repair and is done. When it comes to replacing an appliance they no longer want to fix, you will not get half of what you paid to replace it. They gave me a "buyout" which they stated was what they could get a comparable unit for. Since I can't replace my dishwasher with a comparable unit for the money they offered me, I asked them to replace it. They said no and now I am getting a check for less than half of what it will cost me for the same machine, let alone installation and removal of the old machine.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Mar. 19th, 2020

star star star star star

Tedd A Weiser Jacksonville, NC

Tim was phenomenal! The microwave decided to start working before he got here, but he took the time to keep testing it a number of times and explaining things simply so I knew what to look out for in the futre. He was professional, courteous, and very friendly and respectful! Great experience all around.

6 years ago

star star star star star

Evelina Ramos Pahrump, NV

Friendly,professional customer service ,fast and quality service rendered on any reported appliance repairs. Affordable annual rate as well. Cheers and congratulations to all of you at Choice Home Warranty Company . Mrs.C, Client

6 years ago

star star star star_border star_border

M Whitmore Savannah, GA

In regards to Choice Home Warranty Service, not the latest technician/company:Every service required a number of days to find a service company to schedule. Previous miscommunications led to denials that the representatives said should be covered if they could fix their own system and is no fault of ours. Which is simply unacceptable and absurd. We wont be renewing but we will use the service through the term since we paid for it and tried to cancel after the first service and realized we wouldn't get our money back. Otherwise, the companies and technicians that have serviced have been good to great!

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 13th, 2020

star star star star star

Sandy Sanchez New Braunfels, TX

I am very pleased with the service Choice Home Warranty provided, this was my first claim and I had the vendor contact me within 30 minutes and had my problem resolved asap. The vendor sent was experienced and provided excellent service!! very happy to have Choice Home Warranty!!

6 years ago

star star star star star

wendy raab Northford, CT

The service technician was very friendly and informative. My furnace was up and running in no time. The claim initiation was very fast and the response time very good. This is the second time I have placed a claim, both with impressive results.

6 years ago

star star star star star

Jake 'Ewa Beach, HI

Thank you for your service and helping to provide the best for your Customers (Me) . It took awhile to resolve the issue, but only because of the time difference in location that was the only matter once Cheryl H and I was able to connect, everything went smoothly. Thanks again’

6 years ago

star star star star star

Brenda Custodio Hamtramck, MI

Last week I began having issues with my furnace. I called Choice Home Warranty and was immediately connected to a technician for an appointment the next morning. The issue was resolved and I only had to pay my small required fee. Amazingly fast and professional. I highly recommend this program!

6 years ago

star star star star star

BARBARA VENNETTI Venice, FL

Garage door motor malfunctioned and I called CHW. They processed the claim and a technician was sent out the very next morning. Very professional and neat and replaced the motor, once it was determined it could not be repaired. I was very pleased and also amazed at how simple the process was. I definitely recommend Choice Home Warranty!

6 years ago

Choice Home Warranty Reviews