Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Verified Customer

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Malcom Mcdonaldm Diamondhead, MS

The people I’ve dealt with have been very professional and knowledgeable. They get the job done quickly. They were out the next day for my AC.

5 years ago

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Anonymous Hightstown, NJ

The price is reasonable and I get immediate assistance and it has been to my satisfaction. They are nice and professional.

5 years ago

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Shaundra Nelson Red Oak, TX

They have been timely and have made correct repairs when called. Currently, I am waiting on approval for a part for my dishwasher and have not heard back yet.

5 years ago

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Verified Customer

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John Biloxi, MS

First time I put in a claim nothing happened, I was stonewalled and couldn't get anybody to repair my appliance. The second time everything was successful.

5 years ago

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Verified Customer

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Pamela Cullman, AL

I called customer service. They called me back real soon and set up an appointment and took care of the problemI needed taking care of.

5 years ago

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Verified Customer

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Ira Port Saint Lucie, FL

Every time we have put in a claim it has been taken care of on a timely basis and the work was done immediately. I'm very satisfied.

5 years ago

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Verified Customer

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Vito Chiarito Mesa, AZ

Every time I have had a problem over the 10 years as a customer which hasn't been that many the have helped resolve my issue right away

5 years ago

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Ray Schlitzkus Georgetown, TX

You sent out Sears to fix my refrigrator over a month ago. It is still not fixed and as a result I have lost a great deal of meat, fish, and dairy products not to mention the vegetables. In addition I have purchased over 22 bags of ice. Please ask Sears to fix my refrigrator.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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Harry Walls III St Louis, MO

I really like the simplicity of working with CHW. We had a different warranty company and things seemed to get sticky more often than not.

5 years ago Edited January 10, 2024

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Verified Customer

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Catherine Richard Norwich, CT

Had two appliances in the past 6 months that needed repair. They were both fixed & repaired very quickly with excellent service & work.

5 years ago

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Verified Customer

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Olga Newton, MA

I filled a claim on May 5th and a week later I received an email from them that they could not get an in-network technician. After all an appointment was scheduled for 5/14/21 from 3 PM to 8 PM only nobody showed up and no one called me to reschedule. When I called the technician on provided phone number he said he can come the next morning from 8 to 11 AM. I asked if he could come before 10 AM because I have an appointment at 11 AM . He came at 10:10 AM changed $65.00 for visit and my tub is still not draining. I deeply regret choosing Choice

5 years ago

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Verified Customer

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Tiffany And James Hampton, GA

So far we’ve had no issues with choice. They get technicians out here. They are always prompt and the work gets done quickly. Everybody is happy.

5 years ago

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Verified Customer

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Janie Arlington, TX

The repairman for my dishwasher was very kind and knew exactly what he was doing and repaired it as soon as he received the part.

5 years ago

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Verified Customer

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Nader Commerce Township, MI

They have done a great job. Everything is working. They give the exact time for a person to some out. I highly recommend them.

5 years ago

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Verified Customer

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Anonymous Hilton Head Island, SC

The plumbers they have sent have come from quite a distance, I don’t know why they don’t get someone more local but they come and take care of my issues.

5 years ago

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Verified Customer

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Anonymous Fort Lauderdale, FL

It's very good. They have done everything they said they would do. I appreciate them very much. They know what they are doing.

5 years ago

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Verified Customer

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Vernon Slate Hill, NY

Every time I call I very promptly get assistance. And they follow up to make sure that I am satisfied with what was done.

5 years ago

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Verified Customer

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William New Port Richey, FL

I made a claim. I had a phone call back within hours and a service technician was there the next day to take care of the problem.

5 years ago

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Verified Customer

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Anonymous Shawnee Mission, KS

The first time and only time that I used the warranty everything was very Prompt and professional and I am happy about that.

5 years ago

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Verified Customer

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Mary Hyattsville, MD

I just used my warranty a couple weeks ago. I had drainage backed up. and it was taken care of by the company they sent out.

5 years ago

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Verified Customer

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Maurice Yonkers, NY

I used it for my washer, my washing machine was leaking and they send somebody out right away and took care of the problem.

5 years ago

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Verified Customer

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Thomas Crenshaw, MS

I have a problem with my air conditioning and they fixed it. The only experience I have had was great so I've had no complaints.

5 years ago

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Verified Customer

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Donna Hillsboro, MO

I've had no difficulties with the service at all. They came out and took care of a plumbing issue that we had in our house.

5 years ago

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Verified Customer

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Melinda Columbus, OH

My garbage disposal started leaking and I called and they had someone out the same day and they replaced it with a new one.

5 years ago

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Verified Customer

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Linda Lanham, MD

The customer service that I received was excellent. The repair company that you are in contact with there are very courteous people.

5 years ago

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Verified Customer

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Nekira Anniston, AL

I just used my warranty to get my dryer fixed, I called customer service and someone came right out and everything went well.

5 years ago

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Verified Customer

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Kameshia Cypress, TX

My AC unit went out and they sent someone very quickly, I really appreciate that. It was taken care of in under an hour.

5 years ago

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Verified Customer

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Shirlene Hartsville, SC

The quality of service that i have received has been good. The person that came out was courteous, he explained everything he did.

5 years ago

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Verified Customer

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1287 Hirsch Ave, Calumet City Calumet City, IL

I've had to call for services twice in both incidents I was very satisfied with time of arrival & please with technician

5 years ago

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Verified Customer

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E. Wilkes Pittsburgh, PA

Only 2 stars because the technician came as promised and on time, and he was friendly. Everything else was down hill a m washer was left in pieces, completely unusable. I paid $85 to have a leaky washer fixed that worked fine otherwise, and now I have no washer.

5 years ago

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Verified Customer

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Vivian S Whitehurst Marietta, GA

I’m sure you won’t post my comment Your contract is not true You pay all year long and you’re calling three times a year maybe and you still don’t get the problem fixed

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 6th, 2021

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Verified Customer

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Natasha Todd Easley, SC

I bought a plan with Choice because I just bought a home and know how things can break especially when the home is old. My air condition unit and handler need to be replaced (mind you from wear and tear) not anything that I did or can control and Choice will not replace it or even help replace it. This is after I had to file several claims to get to this conclusion. So they are basically telling me that I got ripped off using their company. I plan on getting a prorated amount back from them and never using choice again.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 6th, 2021

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Verified Customer

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Terry Englishtown, NJ

Right now I'm trying to use it. They said they can't fix my appliance and they said they'll replace it and then they offered me an insulting amount and then I had to appeal it and they still gave you an amount towards a new one that doesn't even compare. I have a three thousand dollar microwave speed oven and they gave me nine hundred dollars. The oven was only three years old so there wasn't any wear and tear and I had to go buy a new one out of my own pocket.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 20th, 2021

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Verified Customer

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Jerome And Glinda Somerville, TN

They call me, text me and they shoot me an email to keep me informed. They always take care of the business and the needs I have.

5 years ago

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Verified Customer

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Erica Mesquite, TX

You basically can't ever talk to someone, it's always through email. And I think with a home warranty you should be able to talk on the phone about your home to make sure you're getting the right technician out.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 20th, 2021

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Verified Customer

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Maria Fort Lauderdale, FL

I just had my stove repaired and I was not really happy with the company that they chose. It took two weeks for them to fix my stove. I had appliances repaired before and it definitely doesn't take two weeks.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 20th, 2021

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Verified Customer

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Peggy Seaford, DE

The service they provided was helpful. They got someone to help me take care of our appliances very fast so I was happy with that.

5 years ago

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Verified Customer

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Freda Central Islip, NY

I've only had to used the service once but I called and they were responsive. They sent a capable, knowledgeable technician to service my needs.

5 years ago

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Verified Customer

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Richard Wylie, TX

It was a really easy process to get the thing set up and the people came out and took care of the situation very quickly and did a great job for us.

5 years ago

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Verified Customer

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John Cuddebackville, NY

We're trying to use it right now and now we're waiting for our washing machine to get fixed. The parts are on backorder. The washing machine is eleven years old. I really felt that they should do something else about it and they haven't gotten in touch back with me again to let me know what they're going to do.

5 years ago

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Verified Customer

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P Banner Elk, NC

My water quit flowing and they had to come and replace the part and it was done and it was taken care of quickly and immediately.

5 years ago

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Verified Customer

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Marino Zara And Las Vegas, NV

First of all the year cost was very attractive and second I have had several occasions where the service was provided well and that's what you want.

5 years ago

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Verified Customer

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Vanessa Dayton, OH

My dryer stopped working over the weekend so I submitted a claim and they had someone to check it out there the next morning.

5 years ago

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Verified Customer

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Towanda Orlando, FL

They are very prompt and they come right out to service. I've used them about four times and I'm very satisfied with them.

5 years ago

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Verified Customer

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Christy Harrisburg, NC

I've used it several times and there have been no no problems at all. Everything has been so easy and everything's been approved quickly.

5 years ago

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Joseph Belton, TX

The air conditioning was having some problems so they came out, they looked at it, they said they needed parts to fix it, I haven't seen them since and that's been three weeks ago.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 20th, 2021

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Verified Customer

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Cynthia Spring Hill, FL

I've never had an issue everytime that we've had I've called they've been quick to respond and someone's been here within a day.

5 years ago

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Verified Customer

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Robbie

I had mixed experiences with Choice. While they responded quickly and sent professional technicians who resolved issues promptly, I faced challenges with the quality of some providers. It took multiple visits to fix my hot water heater, as initial technicians were not up to par. Overall, I appreciate their service, but they need to improve provider quality.

5 years ago Edited January 10, 2024

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Verified Customer

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Kathleen Dunedin, FL

Last time, they changed the appointment date. I am having a little trouble getting satisfaction about whether my refrigerator problem is covered or not.

5 years ago

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Vanessa Greenville, NC

I have been trying to get my refrigerator fixed now for seven weeks and it took three tries before someone actually showed up. And now the last thing that needs fixed they wont cover.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Apr. 20th, 2021

Choice Home Warranty Reviews