Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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martin heberling Sun City, AZ

Everything has been effortless in terms of contact to file claim, and providing follow-up giving next step instructions. Technician was fast and professional and provided good next step information and timing. A four day wait to schedule a technician and have him come to the house was a bit excessive to my way of thinking, but the problem is with a microwave which is not exactly an end of life event; however, if it was the air conditioner system that went out in our existing 110 plus degree heat and was told that there was a 4 plus day wait to have a technician come out and do repairs, I would be very unhappy...just say’in for future activity.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not completely satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

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Bobblehead Houston, TX

Outstanding service. Didn't attempt to give us the runaround/not pay for a service that we needed, like many other companies do. I didn't plan on renewing my contract when my original contract expires, but this company was so great, I decided to stick with them

5 years ago

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Sylvester Chancellor McKinney, TX

I had a warranty policy with another company and I was doing some research of other companies when a Rep from Choice called. I signed up with Choice. I informed the gentleman that I had a washer that was not draining from the water softener container. He told that it wouldn't be a problem getting it repaired when I signed up with Choice. I submitted a work request in June and it was denied. I asked to cancel my policy and a lady told me that it was not possible to get it repaired since this happened before the policy was effective. I was upset because I told the person that sold me the policy about the washer before I signed up with Choice. I was told that I would get $150 toward the repairs however, I couldn't get the washer repaired through Choice.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

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Ebony Henderson Knoxville, TN

Choice Home Warranty resolution was fast. From initiating the claim online to the point of resolution, the process was seamless. This was first experience with a home warranty company and I'm glad to have Choice Home Warranty.

5 years ago

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Kelly Hartwell Pasadena, TX

I had a great experience with Choice Home Warranty when deciding which home warranty company to choose. Every question was answered with complete transparency. If the sales person wasn’t sure, she immediately got the answer from her supervisor. Choice honored what a different sales person offered me the week before. Very impressed and happy with the decision to switch to Choice.

5 years ago

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Debbie Lescault Commerce, GA

Choice worked very quickly on our claim and we are very pleased with the resolution. They confirm every step of the claim process online. We have had other warranties that were not responsive, so we appreciate the ability to check on the status, online. We're very happy with Choice!

5 years ago

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Michael Williams Poquoson, VA

This single experience went fine; very quick processing of the claim and the responding technician responded within a day. My overall problem with Choice Home Warranty is that, at least in my experience, make their decision based on the cost of repair or replacement to them, often denying claims (even though the technician has recommended otherwise) when big ticket items, e.g., A/C units are involved.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 13th, 2020

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Howard Morris

Very responsive.to calls. Service people are usually scheduled for the next day and they show up and address the problem. If parts are needed to do the repair the service man tells you the day he will be back with the parts and shows up. I am very happy with this company.

5 years ago

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PML Murrells Inlet, SC

Called for service. I had a leak under my kitchen sink. Within 2 hours I had Confirmation along with the name and phone number of the plumber that would respond. Joey W from Econo-Rooter arrived the next day. He was prompt, courteous and efficient.

5 years ago

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Marcie Ft. Washington, MD

What I like is I called on July 2nd my air conditioning had gone out and someone got back with me that evening stating someone would be to my home July 3rd between 7am and 11am. Most companies usually say do the Holiday they can’t get anyone to you until Monday or Tuesday of the next week week.

5 years ago

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Pam Calhoun, GA

Quick response to the claim as well as the ability to call a local company who could see us soon and get our water back on as soon as possible. It’s awful to be without water! If we had to wait for an out of the area vendor, it could’ve been a major disaster!

5 years ago

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R Alvarez Spring, TX

Very punctual and very little hassle. Had a couple of issues with our plumbing that requires two different calls. One plumber on the first call did not see any problem under our kitchen sink and left. The second plumber when he came out to address a separate issue was kind enough to look at the first issue and quickly saw the issue and worked with Choice Home to get that worked authorized at no additional cost. We are now waiting for that work to be scheduled and done. I like how this involved minimal involvement from me.

5 years ago

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susan Centreville, MD

I SPOKE TO TAJAH WHO WAS VERY HELPFULL AND IF I UNDERSTAND CORRECTLY IF I HAVE A PROBLEM I CALL THEM AND THEY WILL FIX OR REPLACE MY PROBLEM AT NO COST TO ME. OTHER THEN THE SERVICE FEE TO COME OUT TO REPAIR OR REPALCE PROBLEM.

5 years ago

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Winona Cone Chattanooga, TN

This was my second time using my warranty plan. My transaction on this particular claim was very positive. I didn't want a particular contractor, due to a previous experience, the CSR was very understanding and immediately switched contractors. Service was excellent.

5 years ago

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Debbie Dyer Maryville, TN

Choice has been extremely quick to respond to my claims. I had three and the first two were fixed within a week's time. A technician came to assess the third claim and has to order a part. It should arrive within two weeks and I know he'll come right away to fix it.

5 years ago

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Diane De Milt Tucson, AZ

The two service men who came were friendly, thorough and very knowledgeable. Dylan immediately saw the problem and acted to get m a new garbage disposal. Although this is the first service all I made to them. I feel sure that if another issue comes up it will be handled in the same. professional manner

5 years ago

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HARINDER BIR SINGH Allen Park, MI

My furnace blower fan quit working. I called around 5:00 PM and soon a message came that a repair technician is being arranged but if I preferred a local guy then I could go ahead. I located a local Mechanical Contractor and he came next day. He diagnosed the problem and fixed my blower fan. Thanks for your help.

5 years ago

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Marquelle Adkins Gainesville, VA

We were disappointed that you would not replace our water heater. We did not know that it was not the correct water heater when we purchased the house. We bought this home warranty to cover large expenses like the water heater. We were extremely impressed with the plumber who came to service the water heater. He was knowledgable, professional, and kind.

5 years ago

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dawn apple Arlington, TX

I know you guys are working hard on trying to find us a technician to fix our a.c unit but it’s been about 7hrs and it’s hot and husband and I have breathing problems so it’s gotten kind of hard to deal with. I don’t mean to complain I know everyone is probably back logged and I’m sure it won’t be much longer. Thank you for all your doing.

5 years ago

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gloria rincon Ellicott City, MD

Extremely fast service. Other home warranties take 24 to 48 hours to respond to a request. Home Warranty responded immediately. They sent an experienced technician, Ben, that was professional and very knowledgeable . Highly recommend Choice Home Warranty. They are the best in their field.

5 years ago

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Ronald Domel Round Rock, TX

It was easy to get the claim started and shortly after I submitted it, I was contacted by the company that would evaluate the claim. The technician that responded was on time, courteous and fixed our washing machine without any problems.

5 years ago Edited January 10, 2024

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Gerald Kuntze Jefferson City, MO

First I checked the internet to find that CHW is a top rated company. Talked with Frances on the phone and found him to be very knowledgeable and helpful. No hard sell. Just explained his product and offered an excellent price. Would be happy to refer to family and friends. Thanks,

5 years ago

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rocky alba Cibolo, TX

Choice has been very caring I'm retired and disabled very helpful operators very knowledgeable and they always email me when the company is coming to my residence to fix the appliance . Now my sister and other relatives and friends Choice warranty service.

5 years ago

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reboots Laveen, AZ

Air Conditioner issues found while getting our seasonal checkup. Choice Home Warranty was quick to work with us and the Air Conditioning company to issue the work order and get it fixed quickly. Our thanks to the supervisor that took the time to engage in the issue and get it solved.

5 years ago Edited January 10, 2024

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Robert Maxwell Fort Lauderdale, FL

This was my 1st time using them. The tech that came out was very polite and courteous. Then to find out that the motherboard was bad, and I got the notification that $359 will be sent to me for a new washer was great! I just purchased a replacement for $540, and that check covered the majority! Thanks....

5 years ago

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FLMALE Ormond Beach, FL

I would have given them a 5 star rating except the initial customer service was rough going. I was dropped a few times and until supervisors and management got involved I wasn't feeling the love. However, once management was involved they were excellent simply put. There was a problem on the communications part in the beginning which was straightened out after two days. Choice honored the agreement and things were resolved. Choice might want to look at their internet communications aspect to improve the customer experience.

5 years ago

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layne cleveland Jacksonville, FL

As soon as I filled out the question are on the internet someone called me immediately he was extremely nice his name was Michael L answered all of my questions also told me some things I didn't know gave me a great discount in a great price thank you

5 years ago

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Anthony Brunson , GA

My shower was leaking and I was so upset. I called Choice Home Warranty and they helped me with my claim and within 1 day a technician came and did an awesome job. I recommend Choice Home Warranty for all your appliances, plumbing and other services need.

5 years ago

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Andre Jaundoo Houston, TX

My 20-year-old dryer circuit board was malfunctioning and was not repairable. Instead, Choice gave me a check to replace the dryer. The amount of the check was quite generous, considering the age of the dryer. Thank you Choice Home Warranty.

5 years ago

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Vince Rector Tempe, AZ

Our technician, Hector, met the timeline that was promised, was very professional and knowledgeable, and got the job done in a timely manner. It seems at this point that there are no other issues related to our claim, so...Thank You, Hector with Shard Electric!

5 years ago

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Linda Ponder Clarkston, GA

Kayleigh went above and beyond providing me with a great plan at a great price. She was extremely diligent in calling me back and was very courteous and personable. Kayleigh was very patient with me, as I was indecisive, and she guided me into a plan that I could absolutely benefit from. Thank you.

5 years ago

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J Monette Greenville, NC

Brett P was over the top. He had an outgoing personality and was absolutely helpful in answering all my questions. I have already emailed this warrant company to about 9 of my friends just based off of my experience with him!

5 years ago

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Dennis Murphy Omaha, NE

The rep who responded to my inquiry was extremely helpful, answering all of my questions without being pushy. We had a home warranty plan many years ago in another city that was less than satisfactory. He explained the several options clearly. I would highly recommend CHW and my rep, Kevin.

5 years ago

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Helmet Northville, MI

We spoke to a person called Phil M. He was very knowledgeable and understanding and very helpful. He took the time to explain all the programs and answered all our questions. A+ for all his efforts. I believe we joined a good company.

5 years ago

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Veloy Habinck Camp Verde, AZ

I have filed three claims with CHW; two relating to having a garbage disposal replaced and then to have my air conditioning unit serviced. The technicians that came out on both occasions were professional, courteous and very knowledgeable. It is such a wonderful feeling to be able to count on these services.

5 years ago

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Betty Booker Strum, WI

I feel if something needs to be fixed, it should get fixed with reimbursement regardless if its in the house when it was bought. the older homes don't always have everything in your sections and the home owners should have to pay full price if they paying you all a premium that's why we have a warranty. some things aren't up to the standards you all recommend. the house is bought the way it was built back when ever it got built. I could see paying half of the bill not the whole built because of a tiolet had to be removed to fix the problem. That was the only way to get to the issue to fixed. The contractor did the job so more issues didn't happen but know I have to pay full price plus try to figure out to get an access to the sewer drainage in my house that wasn't there when I bought the home. You wont pay for two more contractors to come out to fix that know either, so that's on me again plus the whole bill from the previous issue. Thanks a lot, your not really saving me a whole lot now

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement .

Jun. 23rd, 2020

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LONNIE C HASPEL Bullhead City, AZ

I JUST SIGNED UP FOR SERVICE SO I CAN ONLY SPEAK ABOUT THAT . SALES REP ALEX WAS VERY NICE, HE LISTENED TO ME AND MY CONCERNS. HE PROVIED VERY PROFESSIONAL SERVICE. HE ANSWERED ALL OF MY QUESTIONS AND WAS NOT A PUSHY PERSON , IT WAS A GOOD FIRST EXPERIENCE WITH COMPANY WE WILL SEE HOW THEY DO WHEN I NEED SERVICE.

5 years ago

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J Paruzinski Austin, TX

The Ness tech, Austin, was friendly and knew what he was doing. He had to order several different parts to fix the dishwasher. He was great. I have been informed that there is going to be several visits to come. I am being kept informed about what is going on. This is the first time that I have used Choice Home warranty.

5 years ago

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Vicky Williams Memphis, TN

I had American Home sheild I had a problem with my stove greenway was called they came out it took two months to fixed my stove. And American Home shield did nothing I haven't had choice long but I think they are great I plan to be with them a long time. And they're cheaper than america home shield too

5 years ago

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S. Wright Philadelphia, PA

When I was about to Cancel the Superior Staff took care of my situation & I appreciated it CW will be recommended to others by me of taking care of their customers although some staff didn't want to do Job: There are those who go beyond: Thank You

5 years ago

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Michael Williams Norcross, GA

My entire experience from beginning to end was exceptional. My air conditioner went out around 3:00pm and your customer service representative had someone out the next day. The service technician was professional and provided excellent service.

5 years ago

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Allie Bautista Dallas, TX

I just had my second service call with Choice Home Warranty. I am so impressed. I had very little expectations based on horror stories of home warranty companies and my experience has been wonderful! I can’t thank you enough for taking the burden of repair costs from this first-time home buyer.

5 years ago

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Lester Villnerve Mandeville, LA

I have been getting a tremendous response time to check my appliance, usually within 2 days. I did have a part that was discontinued and the repair cost was more than what was allowed so I was offered a cash settlement less than 1/3 of a replacement for a refrigerator. I declined the offer and went to negotiation. I was given $200 more, but still a little above 1/3 of the cost of a new refrigerator. Over all though, I am satisfied with

5 years ago

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Judi Jackman Greenfield, MA

I liked that you were willing to give me the full coverage with the senior rate. And willing to send me the paper instead of e-mail my coverage that you normally don't. Very pleasant to speak with on the phone and not being pushy on get your coverage. And I really Thank you for that. And I feel the price is good and affordable for me.

5 years ago

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Ray C. Johnson Mansfield, TX

I HAPPY TO SAY THAT CHOICE HOME WARRANTY, HAS FOR NOW BEEN GREAT TO WORK WITH, VICTOR WAS ON OF THE ON PHONE REPERSENTIVE THAT I SPOKE WITH , DID A WONDERFUL JOB, WITH GETTING BE THE BEST RESULT, AND GREAT RESPONSE , WITH MY A/C NOT COOLING PROPLERY. CHOICE HOME WARRANTY CONTACTED AN CONTRACTOR AN SETUP AN APPOINTMENT WITH IN 24 HOURS.

5 years ago

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Tisha and Jan Kraus The Colony, TX

They were able to get us into a plan that worked for our budget and lowered our overall cost over 42 months along with lowering our out of pocket for each service call. Also, they were able to give our family members a bonus for referring us! Overall a good experience.

5 years ago

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Meri Dworkin High Point, NC

I was informed all along about service technicians progress and arrival- He found the solution to my problem quickly abd installed the new part- what was nice is he had the part in the truck and did not have to order and come back with another appointment- Online claim works fine -

5 years ago

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Joanna Valadez San Antonio, TX

Choice Home Warranty is fast reliable efficent and professional. Its easy to submit a claim over the phone or through the website. I received a name of the company and daye and time I can expect them for service. CHW is amazing!

5 years ago

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Wendi Osborn McKinney, TX

When our AC went out I made a claim late on a Wednesday night. The claims department sent me an email immediately. There was a small miscommunication with the assigned company, My email from Choice had them coming on Friday and they had it as Saturday. Choice helped me iron this out and called me back with in an hour of my email. They responded quickly throughout the process and our system was fixed by Tuesday. It was a very positive experience.

5 years ago

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John Ruby Cypress, TX

Our microwave stopped working, a tech came out to repair and diagnosed the problem. Upon requesting a board be switched out. Choice decided to replace with a new one and worked with me on replacement check. Cheryl was very professional and helpful with this process.

5 years ago

Choice Home Warranty Reviews